490 Support Associate jobs in Malaysia

Support Associate Location: Kuala Lumpur, Malaysia (South Tower, The Gardens) Model of Work: Hybrid Are you excited by challenges? Do you enjoy working in a fast-paced, international

, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation. Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry. Throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. Overview This individual will be a member of a team focused on providing technical support and timely, effective solutions to complex business problems through the troubleshooting, triaging, and testing of our energy-specific software applications. The individual should have a strong desire for continuous learning and growth of technical and functional skills with the aspiration to leverage these skills to provide a positive customer experience. The role requires extensive interactions with customers via written and verbal communications. Responsibilities Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations of software defects within SLA timelines Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents Participate in the configuration, enhancement, and testing phases associated with software changes Implement and support of master data management solutions Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions Ensure proper documentation of assigned incidents, including internal and external communications Responsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to self-serve Respond to and resolve client incidents via Jira, Salesforce Service Cloud, email, telephone, WebEx, Microsoft Teams, with end-to-end responsibility Ability to work effectively with global cross-functional teams Responsible for periodic after hours on call support for critical issues Ensure successful completion of personal and team deliverables And other duties as assigned. Requirements Candidate must possess at least a bachelor’s degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics, Petroleum Engineering or equivalent 0 - 2 year(s) of working experience in delivering solution support or solution implementation is required for this position Moderate experience in PL/SQL. Understanding of data structures and execution of “select, update & delete” statements. Basic technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within the software applications Basic understanding of software development with good technical skills including knowledge in software technologies like .Net, Java, Perl or Shell Basic understanding of Datacenter & Cloud Infrastructure services (i.e., AWS and Azure) would be added advantage Basic knowledge of ITIL Concepts within IT Service Management and how it applies to IT Customer Support, Ticket Resolutions and Escalations is a plus Basic knowledge of IT Service Management Tools (Salesforce, ServiceNOW, JIRA, ADO, etc) to manage Customer Service Management engagements Proficient in Microsoft Office products Candidates with experience in Oil and Gas industry and/or hydrocarbon accounting are encouraged to apply Strong interpersonal skills A sense of urgency about solving problems and attaining favorable results Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations A team player and enjoy working in a multi-cultural environment Fluent in English, both written and verbal to be able to interact with English speaking clients Willingness to work on shifts in support of 24 hours / 7 day operations Additional Details Background Check

: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and Passport/ID validation. Visa Sponsorship

: Employment eligibility to work with Quorum Software in Malaysia is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable. About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit

quorumsoftware.com

. Diversity Statement

:At Quorum, we are committed to fostering,cultivatingand preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented peoplejoinus, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique.We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more. Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

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This job involves assisting customers with their orders and ensuring a smooth experience. You will communicate with customers, suggest ideas to improve service, and build relationships with sellers to boost sales.

Salary: RM 1800 - RM 2000

• Process order recharges.
• Handle customer inquiries via Kchat and email promptly.
• Provide top-tier service and maintain professional communication with customers.
• Monitor incomplete orders and remind sellers to fulfill them.
• Review seller listings on Kaleoz to prevent suspicious products.
• Suggest improvements to the Kaleoz app to streamline workflows.
• Escalate urgent issues to the Senior Customer Support Associate.
• Build strong relationships with sellers to boost sales through site optimization and customer experience.
• Perform ad-hoc duties as assigned by superiors.

Job Requirements

• Experience in customer service is advantageous.
• Minimum SPM qualification or equivalent work experience.
• Proficient in Bahasa Melayu, English, and Mandarin (both written and spoken).
• Strong customer focus and ability to engage with diverse personalities.
• Excellent communication skills and passion for service.
• Ability to multitask, prioritize, and manage time efficiently.
• Self-motivated, honest, and dedicated with a strong work ethic.
• Team player with good interpersonal skills.
• Willing to work flexible shifts or support hours.

Skills

Communication, Teamwork

Company Benefits Trainer & Trainee Program

Our program helps employees learn and grow together.

Family Outing Day Allowance

Encouraging employees to spend quality time with family.

SEAGM Cares

Providing Fitness and Optical Allowances to support employee well-being.

SEA Gamer Mall Sdn Bhd is a global digital goods and services platform for gamers, developers, and publishers. With offices in Malaysia, China, and Thailand, it is the fastest-growing online game digital trading platform in Southeast Asia for over 10 years. Founded in 2007 and headquartered in Malaysia, SEA Gamer Mall is an MSC-status company.

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This job involves assisting customers with their orders and ensuring a smooth experience. You will communicate with customers, suggest ideas to improve service, and build relationships with sellers to boost sales. Salary:

RM 1800 - RM 2000 Process order recharges. Handle customer inquiries via Kchat and email promptly. Provide top-tier service and maintain professional communication with customers. Monitor incomplete orders and remind sellers to fulfill them. Review seller listings on Kaleoz to prevent suspicious products. Suggest improvements to the Kaleoz app to streamline workflows. Escalate urgent issues to the Senior Customer Support Associate. Build strong relationships with sellers to boost sales through site optimization and customer experience. Perform ad-hoc duties as assigned by superiors. Job Requirements

Experience in customer service is advantageous. Minimum SPM qualification or equivalent work experience. Proficient in Bahasa Melayu, English, and Mandarin (both written and spoken). Strong customer focus and ability to engage with diverse personalities. Excellent communication skills and passion for service. Ability to multitask, prioritize, and manage time efficiently. Self-motivated, honest, and dedicated with a strong work ethic. Team player with good interpersonal skills. Willing to work flexible shifts or support hours. Skills

Communication, Teamwork Company Benefits

Trainer & Trainee Program

Our program helps employees learn and grow together. Family Outing Day Allowance

Encouraging employees to spend quality time with family. SEAGM Cares

Providing Fitness and Optical Allowances to support employee well-being. SEA Gamer Mall Sdn Bhd is a global digital goods and services platform for gamers, developers, and publishers. With offices in Malaysia, China, and Thailand, it is the fastest-growing online game digital trading platform in Southeast Asia for over 10 years. Founded in 2007 and headquartered in Malaysia, SEA Gamer Mall is an MSC-status company.

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Company Description

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We've grown from $5 million to $5 million ARR in just six years. With our recent 350 million funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members.

Being a Certified B Corporation, we don't just advocate for sustainability – we live it. This certification underscores our commitment to environmental, social, and governance excellence. At Assent, your work will directly amplify transparency, sustainability, and fair practices worldwide.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

Join our Talent Community to stay in touch and learn more!

Job Description

The Supplier Support Agent will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

• Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
• Work directly with Assent’s Enterprise and Mid-Market suppliers to be a valuable resource to help them respond to their compliance requests;
• Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
• Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
• Validate and ensure Quality Assurance for compliance data provided by our suppliers;

Qualifications

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,

• Great verbal and written communication skills, primarily in English , however proficiency in Mandarin (verbal and written)is mandatory for this role;
• A plus for proficiency in Japanese or Korean language ;
• Bachelor’s Degree/Higher diploma from a recognized learning institution;
• 1 years related work experience would be considered an asset (eg. administration, call centre representative, hospitality);
• Computer proficiency using MS Office Suite and Google Applications;
• Take note that this an Entry Level Role ;

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

Find Your Balance with Us: We get it - you need work and life to mesh in a way that feels right for you. That's why we're big on remote work and flexibility. But hey, if you're within 50 kms/31 miles of our main hubs in Ottawa, Eldoret, Penang, Columbus, or Amsterdam, we do ask that you pop into the office just once a week. And for our folks near the co-working spots in Nairobi and Toronto? A monthly visit is all we ask.

#LI-Hybrid

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact and we will be happy to help.

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At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position People Support Specialist are part of the People Support Team that acts as a first point of contact for P&C-related enquiries that come through "People Portal" and services for all Roche people (employees, candidates, contingents, retirees, managers, P&C colleagues, etc.) with the execution of Employee Lifecycle Management activities and tasks. We are a team that works very closely supporting a country or a cluster of countries as part of a region. A high degree of flexibility and proactivity is expected. Being part of the People Support Team, you are a member of the People Support Solutions organization. People Support Solutions turns decisions into action and provides employees, senior managers, and other stakeholders (such as P&C colleagues and authorities) with all required P&C services – on time and to the agreed standard of quality. We also ensure good employee relations, anticipate our customers' future needs, and proactively develop solutions. You are also contributing to the continuous improvement of the People Support Solutions delivery through analysis of interactions and collaboration with other P&C functions within and outside of People Support Solutions. You need a broad understanding across global P&C processes and tools, as well as local and global downstream impacts on payroll, time, benefits, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills, and solution orientation.

The Opportunity

• Provide insight, support, and explanation on P&C policies, HR system, and administrative activities in support of HR business processes (in recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.). Provide customer service on People & Culture related activities, such as inquiry resolution, request management, and troubleshooting by use of all available channels (chat, ticketing system, phone calls)

• Execute system data maintenance and administrative activities in support of HR business processes (in recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.).

• Support P&C Chapters with feedback on business usage of HR processes, pain points, and knowledge gaps.

• Stay up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentation (SOPs/Work Instructions).

• Participate in project activities as required. Implement processes and initiatives to ensure continuous improvement as well as service enhancement.

• Align service delivery and quality with overarching objectives of the global People Support Solutions organization. Manage service quality expectations and address customer concerns

• Build relationships with HR colleagues within the People Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness.

• Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.

Who you are
In this role, you will be working within a team of Specialists focusing on a customer group and across various functions and levels within the organization.
You either bring or are interested in developing the following skills and competencies:

• Experience in a shared service center, preferably in an HR services environment. HR generalist know-how.

• Proven ability to deliver in a matrix organization with the ability to navigate complex HR data structures. Ability to work independently in a fast-paced environment and handle multiple, competing priorities. Ability to thrive in an ambiguous and multicultural environment working across borders.

• An individual with a degree and 0-2 years of related experience in customer service or Human Resources.

• Experience working in a team and service delivery or customer care environment. Efficient handling of standard IT applications, preferably Google Suite.

• Proficiency in English (written and spoken) is essential. Proficiency in Mandarin is a must, as the role will support our counterpart located in China.

• Fresh Graduates are encouraged to apply.

Who we are

A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advancing science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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People Support Associate (Mandarin Speaker) page is loadedPeople Support Associate (Mandarin Speaker) Candidatar-se locations Petaling Jaya time type Tempo integral posted on Publicado ontem time left to apply Data de término: 31 de agosto de 2025 (24 dias restantes para se candidatar) job requisition id 202505-112182

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position People Support Specialist are part of the People Support Team that acts as a firstpoint of contact for P&C-related enquiries that comes through "People Portal" and services for all Roche people (employees, candidates, contingents, retirees, managers, P&C colleagues, etc) with the execution of Employee Lifecycle Management activities and tasks. We are a team that works very closely together supporting a country or cluster of countries as part of a region. A high degree of flexibility and proactivity is expected. Being part of the People Support Team you are a member of the People Support Solutions organization. People Support Solutions turns decisions into action and provides employees, senior managers and other stakeholders (such as P&C colleagues and authorities) with all required P&C services – on time and to the agreed standard of quality. We also ensure good employee relations, anticipate our customers' future needs and proactively develop solutions. You are also contributing to the continuous improvement of the People Support Solutions delivery through analysis of the interactions and collaboration with other P&C functions within and outside of People Support Solutions. You need a broad understanding across global P&C processes and tools, as well as local and global downstream impacts on payroll, time, benefits, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.

The Opportunity

• Provide insight, support and explanation on P&C policies, HR system and administrative activities in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.). Provide customer service on People & Culture related activities, such as inquiry resolution, request management, and troubleshooting by use of all available channels (chat, ticketing system, phone calls)

• Execute system data maintenance and administrative activities in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.).

• Supports P&C Chapters with feedback of business usage of HR processes, pain points and knowledge gaps.

• Stay up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SOPs/Work Instructions).

• Participate in project activities as required. Implement processes and initiatives to ensure continuous improvement as well as service enhancement.

• Align service delivery and quality with overarching objectives of the global People Support Solutions organization. Manage service quality expectations and address customer concerns

• Build relationships with HR colleagues within the People Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness.

• Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.

Who you are
In this role you will be working within a team of Specialists focusing on a customer group and across various functions and levels within the organization.
You either bring or are interested in developing the following skills and competencies:

• Experience in a shared service center, preferably in an HR services environment.HR generalist know-how.

• Proven track record of being able to deliver in a matrix organization with the ability to navigate complex HR data structure. Ability to work independently in a fast-paced environment and to handle multiple, competing priorities. Ability to thrive in an ambiguous and multicultural environment working across borders.

• An individual with a degree and 0-2 years of related experience in customer service or related Human Resources area.

• Experience working in a team and service delivery or customer care environment.Experienced and efficient handling of standard IT-applications, preferably Google suite

• Communication skills in English (written and spoken) are essential. Proficient in Mandarin is a must as the role will required to support our counterpart located in China

• Fresh Graduates are encouraged to apply

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

About Us #J-18808-Ljbffr

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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

People Support Specialist are part of the People Support Team that acts as a first point of contact for P&C-related enquiries that comes through "People Portal" and services for all Roche people (employees, candidates, contingents, retirees, managers, P&C colleagues, etc) with the execution of Employee Lifecycle Management activities and tasks.

We are a team that works very closely together supporting a country or cluster of countries as part of a region. A high degree of flexibility and proactivity is expected. Being part of the People Support Team you are a member of the People Support Solutions organization. People Support Solutions turns decisions into action and provides employees, senior managers and other stakeholders (such as P&C colleagues and authorities) with all required P&C services – on time and to the agreed standard of quality. We also ensure good employee relations, anticipate our customers' future needs and proactively develop solutions.

You are also contributing to the continuous improvement of the People Support Solutions delivery through analysis of the interactions and collaboration with other P&C functions within and outside of People Support Solutions. You need a broad understanding across global P&C processes and tools, as well as local and global downstream impacts on payroll, time, benefits, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.

The Opportunity

• Provide insight, support and explanation on P&C policies, HR system and administrative activities in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.). Provide customer service on People & Culture related activities, such as inquiry resolution, request management, and troubleshooting by use of all available channels (chat, ticketing system, phone calls)
• Execute system data maintenance and administrative activities in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.)
• Supports P&C Chapters with feedback of business usage of HR processes, pain points and knowledge gaps
• Stay up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SOPs/Work Instructions)
• Participate in project activities as required. Implement processes and initiatives to ensure continuous improvement as well as service enhancement
• Align service delivery and quality with overarching objectives of the global People Support Solutions organization. Manage service quality expectations and address customer concerns
• Build relationships with HR colleagues within the People Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness
• Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers
  
  
  

Who You Are
In this role you will be working within a team of Specialists focusing on a customer group and across various functions and levels within the organization.

You either bring or are interested in developing the following skills and competencies:

• Experience in a shared service center, preferably in an HR services environment. HR generalist know-how
• Proven track record of being able to deliver in a matrix organization with the ability to navigate complex HR data structure. Ability to work independently in a fast-paced environment and to handle multiple, competing priorities. Ability to thrive in an ambiguous and multicultural environment working across borders.
• An individual with a degree and 0-2 years of related experience in customer service or related Human Resources area.
• Experience working in a team and service delivery or customer care environment. Experienced and efficient handling of standard IT-applications, preferably Google suite
• Communication skills in English (written and spoken) are essential. Proficient in Mandarin is a must as the role will required to support our counterpart located in China
• Fresh Graduates are encouraged to apply
  
  

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Human Resources
• Industries Pharmaceutical Manufacturing, Biotechnology Research, and Medical Equipment Manufacturing

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People Support Associate (Mandarin Speaker) page is loaded People Support Associate (Mandarin Speaker) Candidatar-se locations Petaling Jaya time type Tempo integral posted on Publicado ontem time left to apply Data de término: 31 de agosto de 2025 (24 dias restantes para se candidatar) job requisition id 202505-112182 At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position

People Support Specialist are part of the People Support Team that acts as a firstpoint of contact for P&C-related enquiries that comes through "People Portal" and services for all Roche people (employees, candidates, contingents, retirees, managers, P&C colleagues, etc) with the execution of Employee Lifecycle Management activities and tasks.

We are a team that works very closely together supporting a country or cluster of countries as part of a region. A high degree of flexibility and proactivity is expected. Being part of the People Support Team you are a member of the People Support Solutions organization. People Support Solutions turns decisions into action and provides employees, senior managers and other stakeholders (such as P&C colleagues and authorities) with all required P&C services – on time and to the agreed standard of quality. We also ensure good employee relations, anticipate our customers' future needs and proactively develop solutions.

You are also contributing to the continuous improvement of the People Support Solutions delivery through analysis of the interactions and collaboration with other P&C functions within and outside of People Support Solutions. You need a broad understanding across global P&C processes and tools, as well as local and global downstream impacts on payroll, time, benefits, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.

The Opportunity Provide insight, support and explanation on P&C policies, HR system and administrative activities in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.). Provide customer service on People & Culture related activities, such as inquiry resolution, request management, and troubleshooting by use of all available channels (chat, ticketing system, phone calls)

Execute system data maintenance and administrative activities in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.).

Supports P&C Chapters with feedback of business usage of HR processes, pain points and knowledge gaps.

Stay up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SOPs/Work Instructions).

Participate in project activities as required. Implement processes and initiatives to ensure continuous improvement as well as service enhancement.

Align service delivery and quality with overarching objectives of the global People Support Solutions organization. Manage service quality expectations and address customer concerns

Build relationships with HR colleagues within the People Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness.

Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.

Who you are In this role you will be working within a team of Specialists focusing on a customer group and across various functions and levels within the organization. You either bring or are interested in developing the following skills and competencies: Experience in a shared service center, preferably in an HR services environment.HR generalist know-how.

Proven track record of being able to deliver in a matrix organization with the ability to navigate complex HR data structure. Ability to work independently in a fast-paced environment and to handle multiple, competing priorities. Ability to thrive in an ambiguous and multicultural environment working across borders.

An individual with a degree and 0-2 years of related experience in customer service or related Human Resources area.

Experience working in a team and service delivery or customer care environment.Experienced and efficient handling of standard IT-applications, preferably Google suite

Communication skills in English (written and spoken) are essential. Proficient in Mandarin is a must as the role will required to support our counterpart located in China

Fresh Graduates are encouraged to apply

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.

About Us #J-18808-Ljbffr

At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position

People Support Specialist are part of the People Support Team that acts as a first point of contact for P&C-related enquiries that come through "People Portal" and services for all Roche people (employees, candidates, contingents, retirees, managers, P&C colleagues, etc.) with the execution of Employee Lifecycle Management activities and tasks.

We are a team that works very closely supporting a country or a cluster of countries as part of a region. A high degree of flexibility and proactivity is expected. Being part of the People Support Team, you are a member of the People Support Solutions organization. People Support Solutions turns decisions into action and provides employees, senior managers, and other stakeholders (such as P&C colleagues and authorities) with all required P&C services – on time and to the agreed standard of quality. We also ensure good employee relations, anticipate our customers' future needs, and proactively develop solutions.

You are also contributing to the continuous improvement of the People Support Solutions delivery through analysis of interactions and collaboration with other P&C functions within and outside of People Support Solutions. You need a broad understanding across global P&C processes and tools, as well as local and global downstream impacts on payroll, time, benefits, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills, and solution orientation.

The Opportunity Provide insight, support, and explanation on P&C policies, HR system, and administrative activities in support of HR business processes (in recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.). Provide customer service on People & Culture related activities, such as inquiry resolution, request management, and troubleshooting

by use of all available channels (chat, ticketing system, phone calls)

Execute system data maintenance and administrative activities in support of HR business processes (in recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.).

Support P&C Chapters with feedback on business usage of HR processes, pain points, and knowledge gaps.

Stay up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentation (SOPs/Work Instructions).

Participate in project activities as required. Implement processes and initiatives to ensure continuous improvement as well as service enhancement.

Align service delivery and quality with overarching objectives of the global People Support Solutions organization. Manage service quality expectations and address customer concerns

Build relationships with HR colleagues within the People Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness.

Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.

Who you are In this role, you will be working within a team of Specialists focusing on a customer group and across various functions and levels within the organization. You either bring or are interested in developing the following skills and competencies: Experience in a shared service center, preferably in an HR services environment. HR generalist know-how.

Proven ability to deliver in a matrix organization with the ability to navigate complex HR data structures. Ability to work independently in a fast-paced environment and handle multiple, competing priorities. Ability to thrive in an ambiguous and multicultural environment working across borders.

An individual with a degree and 0-2 years of related experience in customer service or Human Resources.

Experience working in a team and service delivery or customer care environment. Efficient handling of standard IT applications, preferably Google Suite.

Proficiency in English (written and spoken) is essential. Proficiency in Mandarin is a must, as the role will support our counterpart located in China.

Fresh Graduates are encouraged to apply.

Who we are

A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advancing science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.

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