What Jobs are available for Support Associate in Malaysia?
Showing 1517 Support Associate jobs in Malaysia
Customer Support Associate
Sitiawan
Sea Gamer Mall Sdn. Bhd.
Posted 4 days ago
Job Viewed
Job Description
What You’ll Do:
Handle orders, recharges and customer inquiries via Kchat & email. Suggest improvements to the Kaleoz app and boost seller sales. Escalate urgent issues and keep communication professional. What We’re Looking For:
Proficient in Mandarin, English and BM. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin‑speaking clients. Positive, reliable & flexible with shifts. If you’re customer‑focused and ready to grow in the gaming world – apply now!
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Handle orders, recharges and customer inquiries via Kchat & email. Suggest improvements to the Kaleoz app and boost seller sales. Escalate urgent issues and keep communication professional. What We’re Looking For:
Proficient in Mandarin, English and BM. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin‑speaking clients. Positive, reliable & flexible with shifts. If you’re customer‑focused and ready to grow in the gaming world – apply now!
#J-18808-Ljbffr
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0
Legal Operations Support Associate
Kuala Lumpur, Kuala Lumpur
ResMed
Posted 16 days ago
Job Viewed
Job Description
The Legal team is responsible for managing the legal affairs of the company, including providing legal counsel across the organization, handling disputes, and creating and enforcing intellectual property. Let's talk about the team: The Legal Operations Support Associate will play a key role in supporting and improving the operations of Resmed’s Legal Team. They will be responsible for helping to ensure the efficiency, accuracy, and consistency of day-to-day Legal Operations, specifically focused on the Internet Policy Administration and Sales Terms Enforcement activities. This is an integral role within the Legal Operations function, requiring strong attention to detail, a problem-solving mindset, and the ability to execute legal support tasks seamlessly. Let’s talk about the role: Execute day to day internet policy administration and sales terms enforcement operations
Serve as the first line of support for troubleshooting customer inquiries and working with leadership for resolution
Drive process efficiency by documenting SOPs for core legal operations, ensuring standardization and clarity.
Continuously improve legal processes by documenting workflows, identifying inefficiencies, and recommending optimizations.
Own and triage the InternetSales mailbox, responding to queries, routing requests and tracking recurring issues
Review and validate customer internet applications, websites, listings, pricing, and promotional activities
Monitor digital sales channels and conduct reviews of reseller websites and e-commerce platforms
Investigate suspected breaches of sales terms and coordinate with Legal and Sales teams on recourse
Consolidate internet sales reports, generate activity summaries, and lead reporting initiatives for leadership review.
Maintain and update customer databases and CRM systems
Collaborate cross-functionally with Legal, Sales, Compliance, and IT teams to refine enforcement protocols and support strategic initiatives.
Provide guidance and training to internal teams and external stakeholders on acceptable use and policy implementation.
Let’s talk about the you: Required: 1-2 years of experience in commercial operations, internet sales, or policy administration.
Strong English skills (written and verbal) to write/create basic reports and business correspondence.
Strong analysis and critical thinking skills.
Well organized, detailed oriented and deadline oriented
Strong personal computer skills and familiarity with Windows-based software (including MS Word, Excel, PowerPoint, Outlook and Internet browsers).
Experience working in a multinational company.
Possess a process improvement mindset, with a track record of identifying and executing on continuous improvement initiatives.
Preferred: Experience in Operations/ Shared Services environment in multi-national operations. Experience working with US, European or other overseas counterparts. Experience with SharePoint, Oracle and CRM (Salesforce). Working experience with BI solutions such as Cognos, Tableau and SiSense. Experience with and knowledge of project management principles, theories, concepts and tools (e.g. MS Project, Visio, Agile, SDLC etc.) Medical device industry experience a plus Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
#J-18808-Ljbffr
Serve as the first line of support for troubleshooting customer inquiries and working with leadership for resolution
Drive process efficiency by documenting SOPs for core legal operations, ensuring standardization and clarity.
Continuously improve legal processes by documenting workflows, identifying inefficiencies, and recommending optimizations.
Own and triage the InternetSales mailbox, responding to queries, routing requests and tracking recurring issues
Review and validate customer internet applications, websites, listings, pricing, and promotional activities
Monitor digital sales channels and conduct reviews of reseller websites and e-commerce platforms
Investigate suspected breaches of sales terms and coordinate with Legal and Sales teams on recourse
Consolidate internet sales reports, generate activity summaries, and lead reporting initiatives for leadership review.
Maintain and update customer databases and CRM systems
Collaborate cross-functionally with Legal, Sales, Compliance, and IT teams to refine enforcement protocols and support strategic initiatives.
Provide guidance and training to internal teams and external stakeholders on acceptable use and policy implementation.
Let’s talk about the you: Required: 1-2 years of experience in commercial operations, internet sales, or policy administration.
Strong English skills (written and verbal) to write/create basic reports and business correspondence.
Strong analysis and critical thinking skills.
Well organized, detailed oriented and deadline oriented
Strong personal computer skills and familiarity with Windows-based software (including MS Word, Excel, PowerPoint, Outlook and Internet browsers).
Experience working in a multinational company.
Possess a process improvement mindset, with a track record of identifying and executing on continuous improvement initiatives.
Preferred: Experience in Operations/ Shared Services environment in multi-national operations. Experience working with US, European or other overseas counterparts. Experience with SharePoint, Oracle and CRM (Salesforce). Working experience with BI solutions such as Cognos, Tableau and SiSense. Experience with and knowledge of project management principles, theories, concepts and tools (e.g. MS Project, Visio, Agile, SDLC etc.) Medical device industry experience a plus Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
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1
Senior Data Operations Support Associate
Kuala Lumpur, Kuala Lumpur
Dynamite Games
Posted 16 days ago
Job Viewed
Job Description
Senior Data Operations Support Associate
Dynamite Games, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia What We Need:
We are looking for a Senior Data Operations Support Associate to join our ranks of growing game lovers, to support our growing operational needs. You will be working with a team of very experienced producers, game developers, artists and designers to create and operationalize HTML5 games. We have a vibrant and fun work environment, there are plenty of gaming sessions and sharing sessions both internally (within the studios) and externally. If you enjoy building small to midsize game projects, if you think that you have what it takes to develop a successful product line of mobile games, we encourage you to apply now and find out more about what we have to offer.
Answer customer support requests via our Jira ticketing system, taking ownership of customer issues reported and seeing problems through to resolution. Liaise with the Development Team to ensure game releases run smoothly
Follow a planned schedule to monitor and manage live games configuration. Conduct risk assessment for games in development and assist with testing work to verify and report bugs
Develop clear and concise documentation of business processes, workflows, and standard operating procedures (SOPs) that is easily comprehensible to both technical and non-technical teams. Collaborate with stakeholders to map out existing processes and identify opportunities for improvement
Identify project risks and issues, proposing and implementing solutions to mitigate risks and ensure smooth project execution. Coordinate with stakeholders to ensure project goals and deliverables are clearly defined and met
Develop and maintain dashboards, reports, and metrics to track business performance. Collaborate with cross-functional teams to prepare comprehensive reports and presentations for leadership
Rotate 8-hour night shifts or other shifts, as and when required
Who We Think Will Be A Great Fit
A Degree in Software/Computer Science/Computing/Computer Engineering/IT or equivalent is preferred
4+ years working experience in technology or operations environment
Strong analytical skills with the ability to interpret complex data and translate it into actionable insights. Functional proficiency in SQL is a must
Experience with any business intelligence tools (e.g., Tableau, Power BI) is a must
Exceptional written and verbal communication skills, with the ability to present complex ideas to both technical and non-technical stakeholders
Attention to detail with a focus on accuracy and quality in both analysis and documentation. Strong problem-solving skills and a proactive approach to overcoming challenges
The candidate should be comfortable working on night and other rotating shifts, as and when required
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Computer Games
Referrals increase your chances of interviewing at Dynamite Games by 2x. Get notified about new Senior Operations Associate jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
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Dynamite Games, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia What We Need:
We are looking for a Senior Data Operations Support Associate to join our ranks of growing game lovers, to support our growing operational needs. You will be working with a team of very experienced producers, game developers, artists and designers to create and operationalize HTML5 games. We have a vibrant and fun work environment, there are plenty of gaming sessions and sharing sessions both internally (within the studios) and externally. If you enjoy building small to midsize game projects, if you think that you have what it takes to develop a successful product line of mobile games, we encourage you to apply now and find out more about what we have to offer.
Answer customer support requests via our Jira ticketing system, taking ownership of customer issues reported and seeing problems through to resolution. Liaise with the Development Team to ensure game releases run smoothly
Follow a planned schedule to monitor and manage live games configuration. Conduct risk assessment for games in development and assist with testing work to verify and report bugs
Develop clear and concise documentation of business processes, workflows, and standard operating procedures (SOPs) that is easily comprehensible to both technical and non-technical teams. Collaborate with stakeholders to map out existing processes and identify opportunities for improvement
Identify project risks and issues, proposing and implementing solutions to mitigate risks and ensure smooth project execution. Coordinate with stakeholders to ensure project goals and deliverables are clearly defined and met
Develop and maintain dashboards, reports, and metrics to track business performance. Collaborate with cross-functional teams to prepare comprehensive reports and presentations for leadership
Rotate 8-hour night shifts or other shifts, as and when required
Who We Think Will Be A Great Fit
A Degree in Software/Computer Science/Computing/Computer Engineering/IT or equivalent is preferred
4+ years working experience in technology or operations environment
Strong analytical skills with the ability to interpret complex data and translate it into actionable insights. Functional proficiency in SQL is a must
Experience with any business intelligence tools (e.g., Tableau, Power BI) is a must
Exceptional written and verbal communication skills, with the ability to present complex ideas to both technical and non-technical stakeholders
Attention to detail with a focus on accuracy and quality in both analysis and documentation. Strong problem-solving skills and a proactive approach to overcoming challenges
The candidate should be comfortable working on night and other rotating shifts, as and when required
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Computer Games
Referrals increase your chances of interviewing at Dynamite Games by 2x. Get notified about new Senior Operations Associate jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
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2
Client Support Associate/ Specialist - Hindi speaker
Kuala Lumpur, Kuala Lumpur
Swivelt Pte. Ltd.
Posted 16 days ago
Job Viewed
Job Description
Supporting Country: Malaysia Location: Malaysia Vacancy ID: VAC3618 Responsibilities
Manage client interactions through chats, emails, and phone calls effectively and professionally. Identify and assess customers needs to ensure high satisfaction. Respond to inquiries from new leads and existing clients via phone, chat, and email. Provide timely and accurate support within the designated service level. Maintain detailed and accurate records of all communications in the CRM system. Liaise with other departments to resolve client issues that require further investigation. Conduct follow-ups and schedule callbacks to ensure optimal outcomes and satisfaction. Adhere to standard operating procedures and protocols. Proactively stay informed about financial markets, the FX/CFD industry, and new platforms/products. Collaborate with the support team to optimize time, resources, and client feedback management. Consistently meet or exceed departmental and individual performance targets. Adapt quickly to changing workflows, technologies, and business needs. Description
Our client, with over 50 years of combined industry experience, the management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client s needs. Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service. This role is focused on delivering a seamless and positive experience to every client by providing timely, professional, and empathetic support. You'll play a key part in addressing client inquiries, resolving issues, and ensuring overall satisfaction throughout their journey with us. The ideal candidate thrives in a fast-paced environment, values clear communication, and takes pride in creating meaningful client interactions that reflect commitment to service excellence. Education and Experience
Minimum diploma in any field or equivalent working experience. Possess at least 2 years of customer service experience is preferred. Skills and Behaviours
Strong verbal and written communication skills in Malay / Mandarin / Hindi / Thai and English is essential. Strong critical thinking and problem-solving abilities. Proficiency in Microsoft Office applications. Ability to work well under pressure in a fast-paced environment. Eagerness to learn about financial markets, the CFD industry, and Taurex platforms. Open-minded, collaborative, and committed to long-term career growth and professional development. Why Join Our Client?
15+ days annual leave (incl. birthday leave!) Medical & insurance Monthly parking fully covered Work-from-anywhere flexibility (up to 4 weeks/year) Learning & development access – grow at your own pace Free team lunches, stocked pantry, and regular social events Employee referral bonuses – bring in talent, get rewarded!
#J-18808-Ljbffr
Manage client interactions through chats, emails, and phone calls effectively and professionally. Identify and assess customers needs to ensure high satisfaction. Respond to inquiries from new leads and existing clients via phone, chat, and email. Provide timely and accurate support within the designated service level. Maintain detailed and accurate records of all communications in the CRM system. Liaise with other departments to resolve client issues that require further investigation. Conduct follow-ups and schedule callbacks to ensure optimal outcomes and satisfaction. Adhere to standard operating procedures and protocols. Proactively stay informed about financial markets, the FX/CFD industry, and new platforms/products. Collaborate with the support team to optimize time, resources, and client feedback management. Consistently meet or exceed departmental and individual performance targets. Adapt quickly to changing workflows, technologies, and business needs. Description
Our client, with over 50 years of combined industry experience, the management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client s needs. Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service. This role is focused on delivering a seamless and positive experience to every client by providing timely, professional, and empathetic support. You'll play a key part in addressing client inquiries, resolving issues, and ensuring overall satisfaction throughout their journey with us. The ideal candidate thrives in a fast-paced environment, values clear communication, and takes pride in creating meaningful client interactions that reflect commitment to service excellence. Education and Experience
Minimum diploma in any field or equivalent working experience. Possess at least 2 years of customer service experience is preferred. Skills and Behaviours
Strong verbal and written communication skills in Malay / Mandarin / Hindi / Thai and English is essential. Strong critical thinking and problem-solving abilities. Proficiency in Microsoft Office applications. Ability to work well under pressure in a fast-paced environment. Eagerness to learn about financial markets, the CFD industry, and Taurex platforms. Open-minded, collaborative, and committed to long-term career growth and professional development. Why Join Our Client?
15+ days annual leave (incl. birthday leave!) Medical & insurance Monthly parking fully covered Work-from-anywhere flexibility (up to 4 weeks/year) Learning & development access – grow at your own pace Free team lunches, stocked pantry, and regular social events Employee referral bonuses – bring in talent, get rewarded!
#J-18808-Ljbffr
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3
Legal Operations Support Associate - Intellectual Property
Kuala Lumpur, Kuala Lumpur
ResMed Inc
Posted 16 days ago
Job Viewed
Job Description
Legal Operations Support Associate - Intellectual Property page is loaded# Legal Operations Support Associate - Intellectual Propertylocations:
Kuala Lumpur, Malaysiatime type:
Full timeposted on:
Posted Todayjob requisition id:
JR_ The Legal team is responsible for managing the legal affairs of the company, including providing legal counsel across the organization, handling disputes, and creating and enforcing intellectual property.**Let's talk about the team:**The Legal Operations Support Associate – Intellectual Property position will play a key role in supporting and improving the operations of Resmed’s Legal Team, with a particular focus on Intellectual Property (IP) support. While the role will focus on maintaining IP records, coordinating with external counsel, and supporting IP-related systems and processes, you will also be cross-trained across a wide range of legal operations functions.This role is part of a collaborative team environment and will contribute to shared team priorities, continuous improvement initiatives, and the smooth functioning of core legal operations. This is an integral role within the Legal Operations function, requiring strong attention to detail, a problem-solving mindset, and the ability to execute legal support tasks seamlessly.**Let’s talk about the role:*** Administer and maintain data in the IP docketing and records management system (e.g., Anaqua), ensuring data integrity and timely updates.* Support the processing of weekly docketing and paralegal reports and patent/trademark maintenance actions.* Coordinate correspondence with external IP counsel and internal stakeholders for routine administrative needs.* Support as needed the day to day maintenance for core legal platforms (e.g., Anaqua, CounselLink, MyContracts, iManage, Xakia), ensuring smooth operation and user onboarding/offboarding.* Serve as the first line of support for Anaqua, troubleshooting issues and working with IT for resolution.* Drive process efficiency by documenting SOPs for core legal operations, ensuring standardization and clarity.* Continuously improve legal processes by documenting workflows, identifying inefficiencies, and recommending optimizations.* Assist in matter creation and tracking within CounselLink, ensuring accuracy in legal records.* Support the administration of the e-billing process, ensuring timely and accurate invoicing.* Generate reports from legal/IP systems as needed.* Support the triage of shared Legal Operations inbox’s, responding to queries, routing requests and tracking recurring issues.**Let’s talk about the you:**Required:* 1-2 years of related experience in legal support role or similar* Exposure to IP systems such as Anaqua, or prior IP administrative experience.* Experience in legal systems or with legal operations processes* A strong sense of business ethics including the ability to appropriately handle confidential information.* Ability to learn quickly and understand legal activities and processes.* Strong customer experience focus.* Excellent written and verbal communication skills.* Excited and enthusiastic to learn, and by the opportunities new challenges provide.* Desire to work in a high caliber team and strive for exceptionally high-quality service delivery.* Excellent computer proficiency (e.g. MS Office – Word, Excel, and Outlook)Preferred:* Experience in Operations/ Shared Services environment in multi-national operations.* Experience in working within cross functional teams and able to support multiple countriesJoining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!
We commit to respond to every applicant. #J-18808-Ljbffr
Kuala Lumpur, Malaysiatime type:
Full timeposted on:
Posted Todayjob requisition id:
JR_ The Legal team is responsible for managing the legal affairs of the company, including providing legal counsel across the organization, handling disputes, and creating and enforcing intellectual property.**Let's talk about the team:**The Legal Operations Support Associate – Intellectual Property position will play a key role in supporting and improving the operations of Resmed’s Legal Team, with a particular focus on Intellectual Property (IP) support. While the role will focus on maintaining IP records, coordinating with external counsel, and supporting IP-related systems and processes, you will also be cross-trained across a wide range of legal operations functions.This role is part of a collaborative team environment and will contribute to shared team priorities, continuous improvement initiatives, and the smooth functioning of core legal operations. This is an integral role within the Legal Operations function, requiring strong attention to detail, a problem-solving mindset, and the ability to execute legal support tasks seamlessly.**Let’s talk about the role:*** Administer and maintain data in the IP docketing and records management system (e.g., Anaqua), ensuring data integrity and timely updates.* Support the processing of weekly docketing and paralegal reports and patent/trademark maintenance actions.* Coordinate correspondence with external IP counsel and internal stakeholders for routine administrative needs.* Support as needed the day to day maintenance for core legal platforms (e.g., Anaqua, CounselLink, MyContracts, iManage, Xakia), ensuring smooth operation and user onboarding/offboarding.* Serve as the first line of support for Anaqua, troubleshooting issues and working with IT for resolution.* Drive process efficiency by documenting SOPs for core legal operations, ensuring standardization and clarity.* Continuously improve legal processes by documenting workflows, identifying inefficiencies, and recommending optimizations.* Assist in matter creation and tracking within CounselLink, ensuring accuracy in legal records.* Support the administration of the e-billing process, ensuring timely and accurate invoicing.* Generate reports from legal/IP systems as needed.* Support the triage of shared Legal Operations inbox’s, responding to queries, routing requests and tracking recurring issues.**Let’s talk about the you:**Required:* 1-2 years of related experience in legal support role or similar* Exposure to IP systems such as Anaqua, or prior IP administrative experience.* Experience in legal systems or with legal operations processes* A strong sense of business ethics including the ability to appropriately handle confidential information.* Ability to learn quickly and understand legal activities and processes.* Strong customer experience focus.* Excellent written and verbal communication skills.* Excited and enthusiastic to learn, and by the opportunities new challenges provide.* Desire to work in a high caliber team and strive for exceptionally high-quality service delivery.* Excellent computer proficiency (e.g. MS Office – Word, Excel, and Outlook)Preferred:* Experience in Operations/ Shared Services environment in multi-national operations.* Experience in working within cross functional teams and able to support multiple countriesJoining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!
We commit to respond to every applicant. #J-18808-Ljbffr
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4
Legal Operations Support Associate - Intellectual Property
Kuala Lumpur, Kuala Lumpur
ResMed
Posted 16 days ago
Job Viewed
Job Description
The Legal team is responsible for managing the legal affairs of the company, including providing legal counsel across the organization, handling disputes, and creating and enforcing intellectual property. Let's talk about the team: The Legal Operations Support Associate – Intellectual Property position will play a key role in supporting and improving the operations of Resmed’s Legal Team, with a particular focus on Intellectual Property (IP) support. While the role will focus on maintaining IP records, coordinating with external counsel, and supporting IP-related systems and processes, you will also be cross-trained across a wide range of legal operations functions. This role is part of a collaborative team environment and will contribute to shared team priorities, continuous improvement initiatives, and the smooth functioning of core legal operations. This is an integral role within the Legal Operations function, requiring strong attention to detail, a problem-solving mindset, and the ability to execute legal support tasks seamlessly. Let’s talk about the role: Administer and maintain data in the IP docketing and records management system (e.g., Anaqua), ensuring data integrity and timely updates. Support the processing of weekly docketing and paralegal reports and patent/trademark maintenance actions. Coordinate correspondence with external IP counsel and internal stakeholders for routine administrative needs. Support as needed the day to day maintenance for core legal platforms (e.g., Anaqua, CounselLink, MyContracts, iManage, Xakia), ensuring smooth operation and user onboarding/offboarding. Serve as the first line of support for Anaqua, troubleshooting issues and working with IT for resolution. Drive process efficiency by documenting SOPs for core legal operations, ensuring standardization and clarity. Continuously improve legal processes by documenting workflows, identifying inefficiencies, and recommending optimizations. Assist in matter creation and tracking within CounselLink, ensuring accuracy in legal records. Support the administration of the e-billing process, ensuring timely and accurate invoicing. Generate reports from legal/IP systems as needed. Support the triage of shared Legal Operations inbox’s, responding to queries, routing requests and tracking recurring issues. Let’s talk about the you: Required: 1-2 years of related experience in legal support role or similar
Exposure to IP systems such as Anaqua, or prior IP administrative experience.
Experience in legal systems or with legal operations processes
A strong sense of business ethics including the ability to appropriately handle confidential information.
Ability to learn quickly and understand legal activities and processes.
Strong customer experience focus.
Excellent written and verbal communication skills.
Excited and enthusiastic to learn, and by the opportunities new challenges provide.
Desire to work in a high caliber team and strive for exceptionally high-quality service delivery.
Excellent computer proficiency (e.g. MS Office – Word, Excel, and Outlook)
Preferred: Experience in Operations/ Shared Services environment in multi-national operations.
Experience in working within cross functional teams and able to support multiple countries
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
#J-18808-Ljbffr
Exposure to IP systems such as Anaqua, or prior IP administrative experience.
Experience in legal systems or with legal operations processes
A strong sense of business ethics including the ability to appropriately handle confidential information.
Ability to learn quickly and understand legal activities and processes.
Strong customer experience focus.
Excellent written and verbal communication skills.
Excited and enthusiastic to learn, and by the opportunities new challenges provide.
Desire to work in a high caliber team and strive for exceptionally high-quality service delivery.
Excellent computer proficiency (e.g. MS Office – Word, Excel, and Outlook)
Preferred: Experience in Operations/ Shared Services environment in multi-national operations.
Experience in working within cross functional teams and able to support multiple countries
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
[Fintech] Junior Operations Support Associate (Mandarin-speaking)
Kuala Lumpur, Kuala Lumpur
BTSE
Posted 4 days ago
Job Viewed
Job Description
About BTSE
BTSE Group
is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner. About the Role We are looking for a detail-oriented Junior Operations Associate to strengthen our global service operations. This role is focused on supporting internal workflows, ensuring smooth onboarding processes, monitoring internal case trends, and contributing to efficiency improvements across the team. Responsibilities
Support global onboarding and identity verification (KYC) processes by working with internal systems and teams. Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements. Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs. Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features. Provide operational support and perform additional tasks as assigned by the Supervisor. Qualifications
Proficient in both verbal and written Mandarin and English; additional languages are a plus. Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset. Ability to think independently, troubleshoot new problems, and suggest improvements. Strong numerical aptitude and analytical thinking skills. Self-motivated and able to work independently while contributing effectively to a team. Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage. Willingness to work on a shifting schedule. Bachelor's degree or equivalent qualification is a plus. Perks & Benefits
Competitive total compensation package Various team-building programs and company events And many more! Apply and let us tell you more!
#J-18808-Ljbffr
BTSE Group
is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner. About the Role We are looking for a detail-oriented Junior Operations Associate to strengthen our global service operations. This role is focused on supporting internal workflows, ensuring smooth onboarding processes, monitoring internal case trends, and contributing to efficiency improvements across the team. Responsibilities
Support global onboarding and identity verification (KYC) processes by working with internal systems and teams. Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements. Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs. Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features. Provide operational support and perform additional tasks as assigned by the Supervisor. Qualifications
Proficient in both verbal and written Mandarin and English; additional languages are a plus. Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset. Ability to think independently, troubleshoot new problems, and suggest improvements. Strong numerical aptitude and analytical thinking skills. Self-motivated and able to work independently while contributing effectively to a team. Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage. Willingness to work on a shifting schedule. Bachelor's degree or equivalent qualification is a plus. Perks & Benefits
Competitive total compensation package Various team-building programs and company events And many more! Apply and let us tell you more!
#J-18808-Ljbffr
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6
[Fintech] Junior Operations Support Associate (Mandarin-speaking)
Kelantan, Kelantan
BTSE
Posted 16 days ago
Job Viewed
Job Description
About BTSE: BTSE Group
is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more.We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner. About the Role
We are looking for a detail-oriented Junior Operations Associate to strengthen our global service operations. This role is focused on supporting internal workflows, ensuring smooth onboarding processes, monitoring internal case trends, and contributing to efficiency improvements across the team. Responsibilities
Support global onboarding and identity verification (KYC) processes by working with internal systems and teams. Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements. Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs. Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features. Provide operational support and perform additional tasks as assigned by the Supervisor. Qualifications
Proficient in both verbal and written Mandarin and English; additional languages are a plus. Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset. Ability to think independently, troubleshoot new problems, and suggest improvements. Strong numerical aptitude and analytical thinking skills. Self-motivated and able to work independently while contributing effectively to a team. Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage. Willingness to work on a shifting schedule. Bachelor’s degree or equivalent qualification is a plus. Perks & Benefits
Competitive total compensation package Various team-building programs and company events And many more! Apply and let us tell you more!
#J-18808-Ljbffr
is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more.We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner. About the Role
We are looking for a detail-oriented Junior Operations Associate to strengthen our global service operations. This role is focused on supporting internal workflows, ensuring smooth onboarding processes, monitoring internal case trends, and contributing to efficiency improvements across the team. Responsibilities
Support global onboarding and identity verification (KYC) processes by working with internal systems and teams. Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements. Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs. Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features. Provide operational support and perform additional tasks as assigned by the Supervisor. Qualifications
Proficient in both verbal and written Mandarin and English; additional languages are a plus. Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset. Ability to think independently, troubleshoot new problems, and suggest improvements. Strong numerical aptitude and analytical thinking skills. Self-motivated and able to work independently while contributing effectively to a team. Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage. Willingness to work on a shifting schedule. Bachelor’s degree or equivalent qualification is a plus. Perks & Benefits
Competitive total compensation package Various team-building programs and company events And many more! Apply and let us tell you more!
#J-18808-Ljbffr
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7
Remote Customer Support Associate with Czech or Slovak
Port Klang
AmRest Holdings SE
Posted 2 days ago
Job Viewed
Job Description
Remote Customer Support Associate with Czech or Slovak
Customer Support Associate with Czech or Slovak
In this role, you will play a crucial role in delivering high-quality customer service through email and phone channels to our high-profile Client, who specializes in internet-based searching and video-sharing platforms.
Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets.
Provide high-quality online customer service via email.
Deliver efficient troubleshooting and query resolution.
Identify, qualify and overcome customer objections.
Meet deadlines with a fast-paced environment.
Our requirements:
Fluency in written and spoken
Czech or Slovak .
Intermediate level of written and verbal
English .
Available for a minimum of 130 hours per month.
Experience in the call center or customer service industry.
Good analytical and organizational skills.
High school diploma or equivalent.
What we offer:
Remote onboarding and training.
Schedule from Monday to Friday from 8 a.m. and 6 p.m.
What more can you get?
MyBenefit
platform access (you can exchange points for a Multisport card, LuxMed healthcare or codes for other services such as shopping, travel, massage or food and many more).
Cooperation in a friendly, innovative, and multinational environment allowing youto improve your language and personal skills.
Opportunity for development within the structures of our company.
#J-18808-Ljbffr
Customer Support Associate with Czech or Slovak
In this role, you will play a crucial role in delivering high-quality customer service through email and phone channels to our high-profile Client, who specializes in internet-based searching and video-sharing platforms.
Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets.
Provide high-quality online customer service via email.
Deliver efficient troubleshooting and query resolution.
Identify, qualify and overcome customer objections.
Meet deadlines with a fast-paced environment.
Our requirements:
Fluency in written and spoken
Czech or Slovak .
Intermediate level of written and verbal
English .
Available for a minimum of 130 hours per month.
Experience in the call center or customer service industry.
Good analytical and organizational skills.
High school diploma or equivalent.
What we offer:
Remote onboarding and training.
Schedule from Monday to Friday from 8 a.m. and 6 p.m.
What more can you get?
MyBenefit
platform access (you can exchange points for a Multisport card, LuxMed healthcare or codes for other services such as shopping, travel, massage or food and many more).
Cooperation in a friendly, innovative, and multinational environment allowing youto improve your language and personal skills.
Opportunity for development within the structures of our company.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Remote Customer Support Associate with Czech or Slovak
Subang Jaya, Selangor
AmRest Holdings SE
Posted 2 days ago
Job Viewed
Job Description
Remote Customer Support Associate with Czech or Slovak
Customer Support Associate with Czech or Slovak
In this role, you will play a crucial role in delivering high-quality customer service through email and phone channels to our high-profile Client, who specializes in internet-based searching and video-sharing platforms.
Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets.
Provide high-quality online customer service via email.
Deliver efficient troubleshooting and query resolution.
Identify, qualify and overcome customer objections.
Meet deadlines with a fast-paced environment.
Our requirements:
Fluency in written and spoken
Czech or Slovak .
Intermediate level of written and verbal
English .
Available for a minimum of 130 hours per month.
Experience in the call center or customer service industry.
Good analytical and organizational skills.
High school diploma or equivalent.
What we offer:
Remote onboarding and training.
Schedule from Monday to Friday from 8 a.m. and 6 p.m.
What more can you get?
MyBenefit
platform access (you can exchange points for a Multisport card, LuxMed healthcare or codes for other services such as shopping, travel, massage or food and many more).
Cooperation in a friendly, innovative, and multinational environment allowing youto improve your language and personal skills.
Opportunity for development within the structures of our company.
#J-18808-Ljbffr
Customer Support Associate with Czech or Slovak
In this role, you will play a crucial role in delivering high-quality customer service through email and phone channels to our high-profile Client, who specializes in internet-based searching and video-sharing platforms.
Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets.
Provide high-quality online customer service via email.
Deliver efficient troubleshooting and query resolution.
Identify, qualify and overcome customer objections.
Meet deadlines with a fast-paced environment.
Our requirements:
Fluency in written and spoken
Czech or Slovak .
Intermediate level of written and verbal
English .
Available for a minimum of 130 hours per month.
Experience in the call center or customer service industry.
Good analytical and organizational skills.
High school diploma or equivalent.
What we offer:
Remote onboarding and training.
Schedule from Monday to Friday from 8 a.m. and 6 p.m.
What more can you get?
MyBenefit
platform access (you can exchange points for a Multisport card, LuxMed healthcare or codes for other services such as shopping, travel, massage or food and many more).
Cooperation in a friendly, innovative, and multinational environment allowing youto improve your language and personal skills.
Opportunity for development within the structures of our company.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9