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Support Analyst
Kuala Lumpur, Kuala Lumpur
Standard Chartered
Posted 16 days ago
Job Viewed
Job Description
Join to apply for the
Support Analyst (Shift required)
role at
Standard Chartered Join to apply for the
Support Analyst (Shift required)
role at
Standard Chartered Application support and Infrastructure management, product such as CBBS, IBanking. Identify system Gaps. Prepare & execute the service Improvement plans. Candidate will gain experience in resolving complex (L2 / L3) incidents & manage security incidents. Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets. Regularly review the nature of incident tickets with a view to fix it permanently. Effective engagement with business & technology stakeholders for any critical issues. Ensure RCAs are performed for high severity issues. Flexible to work in shifts inclusive of night shifts being 24*7 application Provide timely workaround solutions for failing issue pattern which requires source code fix Should have adequate knowledge on Java, DB2, Postgres SQL, Shell scripts and AWS foundations
Key Responsibilities
Application support and Infrastructure management, product such as CBBS, IBanking. Identify system Gaps. Prepare & execute the service Improvement plans. Candidate will gain experience in resolving complex (L2 / L3) incidents & manage security incidents. Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets. Regularly review the nature of incident tickets with a view to fix it permanently. Effective engagement with business & technology stakeholders for any critical issues. Ensure RCAs are performed for high severity issues. Flexible to work in shifts inclusive of night shifts being 24*7 application Provide timely workaround solutions for failing issue pattern which requires source code fix Should have adequate knowledge on Java, DB2, Postgres SQL, Shell scripts and AWS foundations
Skills And Experience
Fresh graduates or min 1 year experience in Java are welcome to apply but must have completed projects in Java / J2EE. SQL querying (IBM DB2 / Post Gres SQL), Knowledge on Linux, AWS basics, Unix scripting Control-m, ADO, ServiceNow Excellent communication skill Shift pattern: 10pm-7am (night shift), 1pm-10am (afternoon shift), 7am-4pm (morning shift), 9am-6pm (normal working). 1 months 5 days night shift, remaining of days either afternoon shift / morning shift / morning shift. Candidate is entitled for 2 days off day per week. OT will be paid according to Employment Act.
Qualifications
Good knowledge on Java / J2EE technologies, AWS cloud and SQL Querying on Linux platform. Any certification on these technologies will be added advantage. BE / MCA / Masters in computer science / Any added certification said above will be advantage
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Banking Referrals increase your chances of interviewing at Standard Chartered by 2x Sign in to set job alerts for “Support Analyst” roles.
Kota Damansara, Selangor, Malaysia 2 weeks ago Kota Damansara, Selangor, Malaysia 2 weeks ago Service Desk Analyst (Fresh Graduates Welcome)
Federal Territory of Kuala Lumpur, Malaysia 5 days ago Specialist, Technical Support | TNG Digital
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kota Damansara, Selangor, Malaysia 1 day ago Federal Territory of Kuala Lumpur, Malaysia 1 year ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago Executive, Application Support Specialist
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 21 hours ago Specialist, Business Support Operations Service Desk
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR40,000.00-MYR50,000.00 1 month ago Petaling Jaya, Selangor, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Bukit Raja, Selangor, Malaysia 5 days ago Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago IT Support Specialist - 6 Months Contract
Petaling Jaya, Selangor, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Puchong, Selangor, Malaysia MYR2,200.00-MYR3,000.00 6 months ago Petaling Jaya, Selangor, Malaysia MYR3,800.00-MYR5,000.00 1 month ago Technical Support Engineer (Data and AI Intelligent Platform)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia MYR3,800.00-MYR5,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Support Analyst (Shift required)
role at
Standard Chartered Join to apply for the
Support Analyst (Shift required)
role at
Standard Chartered Application support and Infrastructure management, product such as CBBS, IBanking. Identify system Gaps. Prepare & execute the service Improvement plans. Candidate will gain experience in resolving complex (L2 / L3) incidents & manage security incidents. Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets. Regularly review the nature of incident tickets with a view to fix it permanently. Effective engagement with business & technology stakeholders for any critical issues. Ensure RCAs are performed for high severity issues. Flexible to work in shifts inclusive of night shifts being 24*7 application Provide timely workaround solutions for failing issue pattern which requires source code fix Should have adequate knowledge on Java, DB2, Postgres SQL, Shell scripts and AWS foundations
Key Responsibilities
Application support and Infrastructure management, product such as CBBS, IBanking. Identify system Gaps. Prepare & execute the service Improvement plans. Candidate will gain experience in resolving complex (L2 / L3) incidents & manage security incidents. Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets. Regularly review the nature of incident tickets with a view to fix it permanently. Effective engagement with business & technology stakeholders for any critical issues. Ensure RCAs are performed for high severity issues. Flexible to work in shifts inclusive of night shifts being 24*7 application Provide timely workaround solutions for failing issue pattern which requires source code fix Should have adequate knowledge on Java, DB2, Postgres SQL, Shell scripts and AWS foundations
Skills And Experience
Fresh graduates or min 1 year experience in Java are welcome to apply but must have completed projects in Java / J2EE. SQL querying (IBM DB2 / Post Gres SQL), Knowledge on Linux, AWS basics, Unix scripting Control-m, ADO, ServiceNow Excellent communication skill Shift pattern: 10pm-7am (night shift), 1pm-10am (afternoon shift), 7am-4pm (morning shift), 9am-6pm (normal working). 1 months 5 days night shift, remaining of days either afternoon shift / morning shift / morning shift. Candidate is entitled for 2 days off day per week. OT will be paid according to Employment Act.
Qualifications
Good knowledge on Java / J2EE technologies, AWS cloud and SQL Querying on Linux platform. Any certification on these technologies will be added advantage. BE / MCA / Masters in computer science / Any added certification said above will be advantage
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Banking Referrals increase your chances of interviewing at Standard Chartered by 2x Sign in to set job alerts for “Support Analyst” roles.
Kota Damansara, Selangor, Malaysia 2 weeks ago Kota Damansara, Selangor, Malaysia 2 weeks ago Service Desk Analyst (Fresh Graduates Welcome)
Federal Territory of Kuala Lumpur, Malaysia 5 days ago Specialist, Technical Support | TNG Digital
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kota Damansara, Selangor, Malaysia 1 day ago Federal Territory of Kuala Lumpur, Malaysia 1 year ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago Executive, Application Support Specialist
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 21 hours ago Specialist, Business Support Operations Service Desk
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR40,000.00-MYR50,000.00 1 month ago Petaling Jaya, Selangor, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Bukit Raja, Selangor, Malaysia 5 days ago Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago IT Support Specialist - 6 Months Contract
Petaling Jaya, Selangor, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Puchong, Selangor, Malaysia MYR2,200.00-MYR3,000.00 6 months ago Petaling Jaya, Selangor, Malaysia MYR3,800.00-MYR5,000.00 1 month ago Technical Support Engineer (Data and AI Intelligent Platform)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia MYR3,800.00-MYR5,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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IT TECHNICAL SUPPORT ANALYST
Petaling Jaya, Selangor
Bison Consolidated Berhad
Posted 16 days ago
Job Viewed
Job Description
All Area Selangor Location: HQ - Kota Damansara (Office) Job Description
Duties and Responsibilities: Responsible for installation and maintenance of all IT Hardware, infrastructure, and services. Oversees network/server/workstation maintenance and troubleshooting, budgetary control, problem resolution, and information security. Develop a positive relationship with vendors and ensure solutions applied are within the company’s direction. Review diagnostics and assess the functionality and efficiency of systems. Responsible for administering disaster plans that will keep the company functional. Determine the rationale and methods for upgrading company network software programs each time an update is released. Monitor changing network technology and deliver a technology update to the executive team each quarter. Coordinate the team to ensure task schedules are on track with regular updates. Comprehensive understanding of network architecture and client/server technology. Experience with Firewall Palo Alto, SonicWALL, Cisco meraki, Server, and other network security devices. Hands-on experience with Windows Server 2012 onward operating systems, patching, backup/restore, monitoring, and other management/administration software and components. Experience with administration in Server virtualization technology. Hands-on experience with Microsoft Active Directory and Windows clustering technologies. Hands-on experience working with SAN/NAS storage sub-systems. Experience with POS hardware devices. Experience with SQL databases management such as backup, recovery, and maintenance. Has 2+ years of experience in network topology and security and retail equipment. Job Requirements: Candidate must possess at least a Post-Graduate Diploma / Professional Degree in Computer Science / Software Engineering / IT or equivalent. Comprehensive understanding of network architecture and client/server technology. Experience with Firewall management. Hands-on experience with Windows Server 2012 onward operating systems, patching, backup/restore, monitoring, and other management/administration software and components. Hands-on experience with Microsoft Active Directory and Windows clustering technologies. Hands-on experience working with SAN/NAS storage sub-systems. Experience with POS hardware devices. Experience with SQL databases management such as backup, recovery, and maintenance. Good to have: Learning attitude. Employment Type: Permanent (Full Time). Spoken Language: Malay, English. Written Language: Malay, English.
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Duties and Responsibilities: Responsible for installation and maintenance of all IT Hardware, infrastructure, and services. Oversees network/server/workstation maintenance and troubleshooting, budgetary control, problem resolution, and information security. Develop a positive relationship with vendors and ensure solutions applied are within the company’s direction. Review diagnostics and assess the functionality and efficiency of systems. Responsible for administering disaster plans that will keep the company functional. Determine the rationale and methods for upgrading company network software programs each time an update is released. Monitor changing network technology and deliver a technology update to the executive team each quarter. Coordinate the team to ensure task schedules are on track with regular updates. Comprehensive understanding of network architecture and client/server technology. Experience with Firewall Palo Alto, SonicWALL, Cisco meraki, Server, and other network security devices. Hands-on experience with Windows Server 2012 onward operating systems, patching, backup/restore, monitoring, and other management/administration software and components. Experience with administration in Server virtualization technology. Hands-on experience with Microsoft Active Directory and Windows clustering technologies. Hands-on experience working with SAN/NAS storage sub-systems. Experience with POS hardware devices. Experience with SQL databases management such as backup, recovery, and maintenance. Has 2+ years of experience in network topology and security and retail equipment. Job Requirements: Candidate must possess at least a Post-Graduate Diploma / Professional Degree in Computer Science / Software Engineering / IT or equivalent. Comprehensive understanding of network architecture and client/server technology. Experience with Firewall management. Hands-on experience with Windows Server 2012 onward operating systems, patching, backup/restore, monitoring, and other management/administration software and components. Hands-on experience with Microsoft Active Directory and Windows clustering technologies. Hands-on experience working with SAN/NAS storage sub-systems. Experience with POS hardware devices. Experience with SQL databases management such as backup, recovery, and maintenance. Good to have: Learning attitude. Employment Type: Permanent (Full Time). Spoken Language: Malay, English. Written Language: Malay, English.
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1
Production Support Analyst
Kuala Lumpur, Kuala Lumpur
FNZ (UK) Ltd
Posted today
Job Viewed
Job Description
Production Support Analyst page is loaded Production Support Analyst Apply locations MY Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id REQ-14090 As a Production Support Analyst, you’ll provide application support for our business. We are looking for a self-starter, an expert in issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level agreements (SLAs). A core aspect of your role involves ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement. You will be a member of a critical team who - Provide Application Support - ensuring that the application is working correctly as deployed. Supporting Incident & Problem Management – analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues. Release & Change Management – support testing and release process for production fixes. Service Transition – facilitate the transition between project support and production support for all changes. Service Level Management – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations. The responsibilities will include: Identifies and resolves issues with applications, following agreed procedures. Carries out agreed application maintenance tasks. Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution, escalating as appropriate. Documents and closes resolved incidents according to agreed procedures. Analyses causes of incidents and provides recommendations to minimize probability of recurrence and contribute to service improvement. Initiates and monitors actions to anticipate, investigate and resolve problems in systems, processes, and services. Determines problem fixes and assists with the implementation of agreed remedies and preventative measures. Ensures that such problems are fully documented within the relevant reporting systems. Collaborates with colleagues, operational/client-servicing staff and other users to produce long term scalable solutions that adhere to procedural and regulatory compliance requirements. Works with developers, other analysts and testers to ensure that production fixes and business process changes are fit for purpose. Drafts and maintains procedures and documentation for application support. Other tasks: To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment. What are we ideally looking for in a successful candidate? Relevant production support experience and/or qualification within a relevant field. Intermediate SQL skills. Passionate about providing an excellent service experience for our clients. Strong analytical thinking and keen attention to detail. Highly logical with proven problem-solving abilities. Independent, self-directing and delivery focused working style. Good communication skills, confident in dealing with internal and external clients. Able to take initiative learn quickly in a dynamic fast-paced industry; Ability to effectively prioritize and execute tasks in a high-pressure environment. Excellent organizational, administration and time management skills. These are also an advantage (but not a must): Interest / familiarity with financial markets and products. Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server, beneficial but not essential. Open to the variance of work hours, including the flexibility to start earlier or later than standard work hours. Why should you join us? Be part of a highly successful global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies. Be part of the start-up team in KL with the ability to have direct input and involvement in the processes towards the expected fast growth. Convenient office location in the city for commuters. A competitive salary and excellent benefits, including full comprehensive Health insurance, Life insurance, additional company leave days after your first 12 months, volunteer leave, sick days, referral bonuses, and more. A hybrid 3+2 model combining working from the office and from home. We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more. *Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time. About FNZ FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA). Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
About Us
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.7 trillion in assets under administration (AUA). Together with our customers, we help over 26 million people from all wealth segments to invest in their future.
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About Us
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.7 trillion in assets under administration (AUA). Together with our customers, we help over 26 million people from all wealth segments to invest in their future.
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2
Store Support Analyst
Kuala Lumpur, Kuala Lumpur
GMG SEA (MALAYSIA) SDN BHD
Posted 2 days ago
Job Viewed
Job Description
About the Company With a diversified portfolio of leading sports brands and over 500 stores worldwide, we inspire and empower communities to live healthy, active lifestyles.
Store Support Analyst (MY) – IT Infrastructure Responsible for the IT Infrastructure platform (Servers, Network, Workspace & Retail Tech) across stores, head office, and data centers, ensuring secure and reliable operations.
Key Responsibilities Reporting to the Assistant Manager – IT Infra, you will be responsible for:
IT infrastructure support for stores, head office & data center – respond to store feedback, including network connectivity, POS, time clock, handheld terminal, Wi‑Fi, and other IT equipment; resolve issues within SLA.
Maintaining and securing infrastructure – servers, network connectivity, Wi‑Fi, data backup; conduct daily pulse checks, schedule maintenance, system patching, and security updates.
Providing workspace support in head office – help and guide business users with IT issues.
Managing user identity & access management – provisioning, modification, and termination of user IDs and accesses in a timely manner, complying with IT standards and procedures.
New Store Opening / Store Refitting – IT Readiness
Coordinate with project, operation teams, and stakeholders on new store openings and store refits; manage IT equipment setup and configuration.
Ensure network connectivity and device installation at stores follows IT standards.
IT Projects Execution
Implement projects and initiatives with business stakeholders, IT reps, and vendors to improve IT infrastructure, expand features, and enhance security.
Monitor project progress, resolve issues, report status updates, and manage risks and resources.
Provide knowledge transfer documentation to field support upon project completion.
IT Administration Work
Maintain IT hardware/software inventory across head office, stores, and data centre; provide regular reporting.
Provide monthly summary updates on tasks and projects to supervisor.
Maintain and update IT documentation, including architecture diagrams, tech master listings, IT procedures, and configurations.
Collaborate with procurement, finance, and business stakeholders on IT purchase requests and goods receipt notes.
Qualifications
Recognized diploma or degree in computing or related fields.
3–4 years of experience in enterprise IT infrastructure roles, preferably in retail industry.
Strong knowledge of server administration (Windows Server, DNS, DHCP, file share, domain management).
Strong knowledge of network administration (SDWAN, network architecture design, IP address management, firewall, DLP, load balancer, Wi‑Fi); CCNA/CCNP certification advantageous.
Experience in in-store retail technology – POS systems, Wi‑Fi, RFID, footfall system; Dynamics 365 POS knowledge advantageous.
Strong technical acumen, analytical & problem‑solving skills.
Excellent team player, self‑motivated, results‑oriented.
Application Questions
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years’ experience do you have as a support analyst?
What's the highest level of Cisco wireless certification that you have completed?
How much notice are you required to give your current employer?
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Store Support Analyst (MY) – IT Infrastructure Responsible for the IT Infrastructure platform (Servers, Network, Workspace & Retail Tech) across stores, head office, and data centers, ensuring secure and reliable operations.
Key Responsibilities Reporting to the Assistant Manager – IT Infra, you will be responsible for:
IT infrastructure support for stores, head office & data center – respond to store feedback, including network connectivity, POS, time clock, handheld terminal, Wi‑Fi, and other IT equipment; resolve issues within SLA.
Maintaining and securing infrastructure – servers, network connectivity, Wi‑Fi, data backup; conduct daily pulse checks, schedule maintenance, system patching, and security updates.
Providing workspace support in head office – help and guide business users with IT issues.
Managing user identity & access management – provisioning, modification, and termination of user IDs and accesses in a timely manner, complying with IT standards and procedures.
New Store Opening / Store Refitting – IT Readiness
Coordinate with project, operation teams, and stakeholders on new store openings and store refits; manage IT equipment setup and configuration.
Ensure network connectivity and device installation at stores follows IT standards.
IT Projects Execution
Implement projects and initiatives with business stakeholders, IT reps, and vendors to improve IT infrastructure, expand features, and enhance security.
Monitor project progress, resolve issues, report status updates, and manage risks and resources.
Provide knowledge transfer documentation to field support upon project completion.
IT Administration Work
Maintain IT hardware/software inventory across head office, stores, and data centre; provide regular reporting.
Provide monthly summary updates on tasks and projects to supervisor.
Maintain and update IT documentation, including architecture diagrams, tech master listings, IT procedures, and configurations.
Collaborate with procurement, finance, and business stakeholders on IT purchase requests and goods receipt notes.
Qualifications
Recognized diploma or degree in computing or related fields.
3–4 years of experience in enterprise IT infrastructure roles, preferably in retail industry.
Strong knowledge of server administration (Windows Server, DNS, DHCP, file share, domain management).
Strong knowledge of network administration (SDWAN, network architecture design, IP address management, firewall, DLP, load balancer, Wi‑Fi); CCNA/CCNP certification advantageous.
Experience in in-store retail technology – POS systems, Wi‑Fi, RFID, footfall system; Dynamics 365 POS knowledge advantageous.
Strong technical acumen, analytical & problem‑solving skills.
Excellent team player, self‑motivated, results‑oriented.
Application Questions
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years’ experience do you have as a support analyst?
What's the highest level of Cisco wireless certification that you have completed?
How much notice are you required to give your current employer?
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3
Store Support Analyst
Kuala Lumpur, Kuala Lumpur
GMG
Posted 2 days ago
Job Viewed
Job Description
With a diversified portfolio of leading sports and over 500 stores globally, inspiring, and empowering active lifestyles is at the core of what we do. Our portfolio in Asia features both home‑grown concepts as well as international powerhouse brands such as Sun & Sand Sports, Nike, Columbia, Vans, Timberland, The North Face and more. By providing authentic, high‑quality sports gear, we inspire and empower our community to live healthy and active lifestyles. In light of our tremendous growth, we are on the lookout for vibrant, innovative, and open‑minded individuals to join our rapidly growing team! Become a part of our diverse and driven workforce, where you can cultivate your creativity and contribute to pioneering initiatives in an inclusive, equal‑opportunity setting.
About the role: The Store Support Analyst (MY) will be responsible for the IT Infrastructure platform (Servers, Network, Workspace & Retail Tech), ensuring the platform in Store, Head Office & Data Centers are secure and functioning well to support the day‑to‑day business operations. The incumbent will also be responsible for User Identity & Access Management, ensuring provisioning, modification and termination of user ID and access to valid users on a timely basis, complying with IT Policies Standard and Procedures. The Store Support Analyst will also be responsible for the execution for IT projects, communicate and coordinate with related stakeholders to ensure the project execution is adhered within scope, timeline and objectives. The incumbent will also be responsible for IT administration work such as maintaining up‑to‑date IT hardware/software inventory, updating documentation of procedures, configurations, network & server diagram related to IT Infrastructures.
Reporting to the Assistant Manager – IT Infra, you will be responsible for: IT Infrastructure Support for Stores, Head Office & Data Centre
You are assigned to respond to any store feedback related to the IT Infrastructure platform, including Network Connectivity, Network router & switches, Point‑Of‑Sales (POS) Systems, Time Clock, Handheld Terminal, Wi‑Fi access and other IT equipment in the Retail Shop. You will need to ensure all the issues raised by the stores are attended and fixed within the SLA.
You will be responsible to keep the IT Infrastructure including Servers, Network Connectivity, Wi‑Fi access point, Data Backup in Head Office and Data Centre secure and functioning well to support the business operation, to ensure this, you will need to perform a daily pulse check on the infrastructures and schedule maintenance including systems patching and security updates.
Part of your assignment will be handing the regular IT workspace support in Head Office, helping and guiding the business users related to the IT issues.
You will be responsible for User Identity & Access Management request and fulfillment, ensuring that the provisioning, modification and termination of users ID and access on a timely basis and complying with the IT standard and Procedures.
New Store Opening / Store Refit IT Readiness
You will be assigned to work with Project Team, Operation Team and related stakeholders on New Store Opening / Store Refit. Your major tasks include coordination on the Store opening dates, arranging IT equipment setup and configuration, applying and arranging network connectivity and devices installation.
You are also responsible for ensuring the network connectivity IT equipment at store are follow IT Standard.
IT Projects Execution
You are responsible for implementing projects and initiatives together with business stakeholders, IT representatives and vendors to improve the overall IT Infrastructure, expand features and/or functionalities, and enhance the security to support business needs as necessary.
You need to ensure the project's execution progresses as planned, resolve issues / conflicts in the project, report regular project status updates, accomplishment, completed and upcoming activities, open issues and risk to related stakeholders. Monitor the resources to ensure the project meets the scope, timelines and objectives.
You are also responsible for the proper knowledge transfer documentation to the Field support upon project completion.
IT Administration Work
You are required to maintain the IT hardware/software inventory in Head Office, Stores and Data Centre and regular reporting to ensure conformance.
You will need to provide a monthly summary update on your assigned task and project to the supervisor for discussion, alignment and direction.
Part of your responsibility is to maintain and update IT documents, including Architecture diagram, Tech Master Listing, IT Procedures and configurations related to the IT Infrastructures and Retail Tech.
You will be assigned to work with the Procurement Team, Finance and related business stakeholder on IT purchases request and Good Received Note.
Eligibility and Desired Qualifications
Must possess a recognized Diploma or Degree in computing related areas.
3 – 4 years related working experience in Enterprise IT Infrastructures roles, preferably in the Retail industry.
Good working knowledge in Server Administration, including Windows Server Operating System, DNS, DHCP, File Share, Domain Management.
Good working knowledge in Network Administration, including SDWAN, Network architecture design & configuration, IP address Management, Firewall, DLP, Load Balance & WiFi. A Cisco Certified Professional (CCNA/CCNP) will have advantages.
Experience in In Store Retail Technology, including Retail Point of Sales (POS) Systems, Wi‑Fi and RFID, Footfall system. Knowledge in Dynamics 365 POS will have advantages.
Must have strong technical acumen, analytical & problem‑solving skills.
Excellent Team player – able to work independently and in a team, result oriented, highly motivated.
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About the role: The Store Support Analyst (MY) will be responsible for the IT Infrastructure platform (Servers, Network, Workspace & Retail Tech), ensuring the platform in Store, Head Office & Data Centers are secure and functioning well to support the day‑to‑day business operations. The incumbent will also be responsible for User Identity & Access Management, ensuring provisioning, modification and termination of user ID and access to valid users on a timely basis, complying with IT Policies Standard and Procedures. The Store Support Analyst will also be responsible for the execution for IT projects, communicate and coordinate with related stakeholders to ensure the project execution is adhered within scope, timeline and objectives. The incumbent will also be responsible for IT administration work such as maintaining up‑to‑date IT hardware/software inventory, updating documentation of procedures, configurations, network & server diagram related to IT Infrastructures.
Reporting to the Assistant Manager – IT Infra, you will be responsible for: IT Infrastructure Support for Stores, Head Office & Data Centre
You are assigned to respond to any store feedback related to the IT Infrastructure platform, including Network Connectivity, Network router & switches, Point‑Of‑Sales (POS) Systems, Time Clock, Handheld Terminal, Wi‑Fi access and other IT equipment in the Retail Shop. You will need to ensure all the issues raised by the stores are attended and fixed within the SLA.
You will be responsible to keep the IT Infrastructure including Servers, Network Connectivity, Wi‑Fi access point, Data Backup in Head Office and Data Centre secure and functioning well to support the business operation, to ensure this, you will need to perform a daily pulse check on the infrastructures and schedule maintenance including systems patching and security updates.
Part of your assignment will be handing the regular IT workspace support in Head Office, helping and guiding the business users related to the IT issues.
You will be responsible for User Identity & Access Management request and fulfillment, ensuring that the provisioning, modification and termination of users ID and access on a timely basis and complying with the IT standard and Procedures.
New Store Opening / Store Refit IT Readiness
You will be assigned to work with Project Team, Operation Team and related stakeholders on New Store Opening / Store Refit. Your major tasks include coordination on the Store opening dates, arranging IT equipment setup and configuration, applying and arranging network connectivity and devices installation.
You are also responsible for ensuring the network connectivity IT equipment at store are follow IT Standard.
IT Projects Execution
You are responsible for implementing projects and initiatives together with business stakeholders, IT representatives and vendors to improve the overall IT Infrastructure, expand features and/or functionalities, and enhance the security to support business needs as necessary.
You need to ensure the project's execution progresses as planned, resolve issues / conflicts in the project, report regular project status updates, accomplishment, completed and upcoming activities, open issues and risk to related stakeholders. Monitor the resources to ensure the project meets the scope, timelines and objectives.
You are also responsible for the proper knowledge transfer documentation to the Field support upon project completion.
IT Administration Work
You are required to maintain the IT hardware/software inventory in Head Office, Stores and Data Centre and regular reporting to ensure conformance.
You will need to provide a monthly summary update on your assigned task and project to the supervisor for discussion, alignment and direction.
Part of your responsibility is to maintain and update IT documents, including Architecture diagram, Tech Master Listing, IT Procedures and configurations related to the IT Infrastructures and Retail Tech.
You will be assigned to work with the Procurement Team, Finance and related business stakeholder on IT purchases request and Good Received Note.
Eligibility and Desired Qualifications
Must possess a recognized Diploma or Degree in computing related areas.
3 – 4 years related working experience in Enterprise IT Infrastructures roles, preferably in the Retail industry.
Good working knowledge in Server Administration, including Windows Server Operating System, DNS, DHCP, File Share, Domain Management.
Good working knowledge in Network Administration, including SDWAN, Network architecture design & configuration, IP address Management, Firewall, DLP, Load Balance & WiFi. A Cisco Certified Professional (CCNA/CCNP) will have advantages.
Experience in In Store Retail Technology, including Retail Point of Sales (POS) Systems, Wi‑Fi and RFID, Footfall system. Knowledge in Dynamics 365 POS will have advantages.
Must have strong technical acumen, analytical & problem‑solving skills.
Excellent Team player – able to work independently and in a team, result oriented, highly motivated.
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4
Application Support Analyst
Kuala Lumpur, Kuala Lumpur
Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.
Posted 4 days ago
Job Viewed
Job Description
Overview
The Application Support Analyst is responsible for providing timely and effective technical support related to the company’s applications, APIs, and reporting systems. This role requires strong problem-solving abilities, basic technical knowledge of .NET, C#, SQL Query and good communication skills to troubleshoot issues and support customers. The analyst will ensure that support tickets are resolved effectively to meet expected service level and maintain system reliability. Responsibilities
Provide L2 technical assistance and resolve customer support tickets and technical inquiries. Troubleshoot, debug, and resolve issues related to company applications, APIs, and .NET/C# systems. Use tools like Postman to test APIs and analyse response codes and logs to identify root causes. Experience with JSON/XML data formats Experience with REST API understanding and troubleshooting Communicate effectively with internal teams and external clients to ensure timely updates and resolution. Validate report data, ensuring consistency between provider systems and internal databases. Accept and perform tasks, responsibilities, or new assignments delegated by superiors, including expanded roles or cross-functional duties, as aligned with company objectives.
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The Application Support Analyst is responsible for providing timely and effective technical support related to the company’s applications, APIs, and reporting systems. This role requires strong problem-solving abilities, basic technical knowledge of .NET, C#, SQL Query and good communication skills to troubleshoot issues and support customers. The analyst will ensure that support tickets are resolved effectively to meet expected service level and maintain system reliability. Responsibilities
Provide L2 technical assistance and resolve customer support tickets and technical inquiries. Troubleshoot, debug, and resolve issues related to company applications, APIs, and .NET/C# systems. Use tools like Postman to test APIs and analyse response codes and logs to identify root causes. Experience with JSON/XML data formats Experience with REST API understanding and troubleshooting Communicate effectively with internal teams and external clients to ensure timely updates and resolution. Validate report data, ensuring consistency between provider systems and internal databases. Accept and perform tasks, responsibilities, or new assignments delegated by superiors, including expanded roles or cross-functional duties, as aligned with company objectives.
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5
Application Support Analyst
Kuala Lumpur, Kuala Lumpur
FNZ
Posted 7 days ago
Job Viewed
Job Description
Join or sign in to find your next job Join to apply for the
Application Support Analyst
role at
FNZ
FNZ WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
As a Production Support Analyst, you’ll provide application support for our business. We are looking for a self-starter, an expert in issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level agreements (SLAs).
A core aspect of your role involves ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.
You will be a member of a critical team who provides application support, incident & problem management, release & change management, service transition, and service level management to ensure our services meet KPIs, SLAs, and contractual obligations.
Responsibilities
Identify and resolve issues with applications, following agreed procedures.
Carry out agreed application maintenance.
Prioritise and diagnose incidents according to agreed procedures, investigate causes, and seek resolution, escalating as appropriate. Document and close resolved incidents according to agreed procedures. Analyse causes of incidents and provide recommendations to minimise probability of recurrence, contributing to service improvement. Initiate and monitor actions to anticipate, investigate and resolve problems in systems, processes, and services.
Determine problem fixes and assist with the implementation of agreed remedies and preventative measures.
Ensure that problems are fully documented within the relevant reporting systems.
Collaborate with colleagues, operational/client‑servicing staff and other users to produce long‑term scalable solutions that adhere to procedural and regulatory compliance requirements.
Work with developers, other analysts and testers to ensure that production fixes and business process changes are fit for purpose.
Draft and maintain procedures and documentation for application support. Undertake any other projects or tasks as may reasonably be required to facilitate the smooth operation of the production environment.
Qualifications
Relevant production support experience and/or qualification within a relevant field.
Passionate about providing an excellent service experience for clients.
Strong analytical thinking and keen attention to detail.
Highly logical with proven problem‑solving abilities.
Independent, self‑directing and delivery‑focused working style.
Good communication skills, confident in dealing with internal and external clients.
Able to take initiative, learn quickly in a dynamic fast‑paced industry; able to effectively prioritise and execute tasks in a high‑pressure environment.
Excellent organisational, administrative and time‑management skills.
Advantageous (but not mandatory)
Interest or familiarity with financial markets and products.
Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server.
Open to variance of work hours, including the flexibility to start earlier or later than standard work hours.
Why you should join us
Be part of a highly successful global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
Be part of the start‑up team in KL with the ability to have direct input and involvement in the processes towards the expected fast growth.
Convenient office location in the city for commuters.
A competitive salary and excellent benefits, including full comprehensive health insurance, life insurance, additional company leave days after your first 12 months, volunteer leave, sick days, referral bonuses, and more.
A hybrid 3+2 model combining working from the office and from home.
We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.
Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Referrals increase your chances of interviewing at FNZ by 2x.
#J-18808-Ljbffr
Application Support Analyst
role at
FNZ
FNZ WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
As a Production Support Analyst, you’ll provide application support for our business. We are looking for a self-starter, an expert in issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level agreements (SLAs).
A core aspect of your role involves ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.
You will be a member of a critical team who provides application support, incident & problem management, release & change management, service transition, and service level management to ensure our services meet KPIs, SLAs, and contractual obligations.
Responsibilities
Identify and resolve issues with applications, following agreed procedures.
Carry out agreed application maintenance.
Prioritise and diagnose incidents according to agreed procedures, investigate causes, and seek resolution, escalating as appropriate. Document and close resolved incidents according to agreed procedures. Analyse causes of incidents and provide recommendations to minimise probability of recurrence, contributing to service improvement. Initiate and monitor actions to anticipate, investigate and resolve problems in systems, processes, and services.
Determine problem fixes and assist with the implementation of agreed remedies and preventative measures.
Ensure that problems are fully documented within the relevant reporting systems.
Collaborate with colleagues, operational/client‑servicing staff and other users to produce long‑term scalable solutions that adhere to procedural and regulatory compliance requirements.
Work with developers, other analysts and testers to ensure that production fixes and business process changes are fit for purpose.
Draft and maintain procedures and documentation for application support. Undertake any other projects or tasks as may reasonably be required to facilitate the smooth operation of the production environment.
Qualifications
Relevant production support experience and/or qualification within a relevant field.
Passionate about providing an excellent service experience for clients.
Strong analytical thinking and keen attention to detail.
Highly logical with proven problem‑solving abilities.
Independent, self‑directing and delivery‑focused working style.
Good communication skills, confident in dealing with internal and external clients.
Able to take initiative, learn quickly in a dynamic fast‑paced industry; able to effectively prioritise and execute tasks in a high‑pressure environment.
Excellent organisational, administrative and time‑management skills.
Advantageous (but not mandatory)
Interest or familiarity with financial markets and products.
Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server.
Open to variance of work hours, including the flexibility to start earlier or later than standard work hours.
Why you should join us
Be part of a highly successful global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
Be part of the start‑up team in KL with the ability to have direct input and involvement in the processes towards the expected fast growth.
Convenient office location in the city for commuters.
A competitive salary and excellent benefits, including full comprehensive health insurance, life insurance, additional company leave days after your first 12 months, volunteer leave, sick days, referral bonuses, and more.
A hybrid 3+2 model combining working from the office and from home.
We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.
Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Referrals increase your chances of interviewing at FNZ by 2x.
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6
IT Support Analyst
Kuala Lumpur, Kuala Lumpur
Businesslist
Posted 7 days ago
Job Viewed
Job Description
Responsibilities
Provide daily technical support of the SAP SuccessFactors platform.
Resolve system issues, conduct root cause analysis and implement fixes.
Manage support tickets collaborating with internal and external support teams and keeping business users updated as required.
Manage technical support tickets with vendors to ensure timely resolution.
Monitor system performance and health.
Complete standard, repeatable service requests consistently and efficiently.
Support the creation and documentation of system requirements for configuration and change requests.
Execute configuration changes supporting the HRIS Functional Consultants.
Collaborate with the Release Manager during scheduled maintenance.
Assist with system testing, upgrades, and deployment of new features.
Work with Data Management and HR teams to assess data quality through regular audits and quality checks.
Work with access management to assure user access, roles, and permissions are in line with standards.
Manage recurring incidents in line with ITSM procedures, escalating as problems and tracking through resolution.
Create and update articles in the knowledge base relating to supported systems, processes and workarounds.
The Successful Applicant Essential Technical Experience
Strong understanding of SAP SuccessFactors modules and system capabilities.
Hands‑on experience with system configuration, integrations, and testing in SAP SuccessFactors.
Experience with ITSM tools and processes, for example Managed Engine; JIRA.
Previous experience in an IT support role.
Desirable Experience/Knowledge/Qualifications
SAP SuccessFactors certification or equivalent experience.
ITIL Foundation certification.
Familiarity with project management methodologies (e.g., Agile, Waterfall) and tooling (e.g., JIRA).
Knowledge of finance applications and processes, esp. Payroll.
Experience of working with 3rd party vendors to troubleshoot and resolve incidents/problems.
Experience of working in global cross‑functional teams.
What's on Offer
Competitive annual salary
Comprehensive MP benefits package.
Opportunities to work in a collaborative and supportive environment in KL.
Exposure to cutting‑edge technologies in the business services industry.
If you are ready to take on this exciting role as an IT Support Analyst (SuccessFactors), apply today to join a reputable organization in KL!
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Provide daily technical support of the SAP SuccessFactors platform.
Resolve system issues, conduct root cause analysis and implement fixes.
Manage support tickets collaborating with internal and external support teams and keeping business users updated as required.
Manage technical support tickets with vendors to ensure timely resolution.
Monitor system performance and health.
Complete standard, repeatable service requests consistently and efficiently.
Support the creation and documentation of system requirements for configuration and change requests.
Execute configuration changes supporting the HRIS Functional Consultants.
Collaborate with the Release Manager during scheduled maintenance.
Assist with system testing, upgrades, and deployment of new features.
Work with Data Management and HR teams to assess data quality through regular audits and quality checks.
Work with access management to assure user access, roles, and permissions are in line with standards.
Manage recurring incidents in line with ITSM procedures, escalating as problems and tracking through resolution.
Create and update articles in the knowledge base relating to supported systems, processes and workarounds.
The Successful Applicant Essential Technical Experience
Strong understanding of SAP SuccessFactors modules and system capabilities.
Hands‑on experience with system configuration, integrations, and testing in SAP SuccessFactors.
Experience with ITSM tools and processes, for example Managed Engine; JIRA.
Previous experience in an IT support role.
Desirable Experience/Knowledge/Qualifications
SAP SuccessFactors certification or equivalent experience.
ITIL Foundation certification.
Familiarity with project management methodologies (e.g., Agile, Waterfall) and tooling (e.g., JIRA).
Knowledge of finance applications and processes, esp. Payroll.
Experience of working with 3rd party vendors to troubleshoot and resolve incidents/problems.
Experience of working in global cross‑functional teams.
What's on Offer
Competitive annual salary
Comprehensive MP benefits package.
Opportunities to work in a collaborative and supportive environment in KL.
Exposure to cutting‑edge technologies in the business services industry.
If you are ready to take on this exciting role as an IT Support Analyst (SuccessFactors), apply today to join a reputable organization in KL!
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7
Field Support Analyst
Kelantan, Kelantan
Infotree Global Solutions
Posted 10 days ago
Job Viewed
Job Description
Direct message the job poster from Infotree Global Solutions Overview
Direct message the job poster from Infotree Global Solutions. Responsibilities
5+ years’ experience in customer-facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms. Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support. Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams. Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use. Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs. Deep technical knowledge of Microsoft Teams architecture, features, and functionalities. Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange. Experience with Microsoft Teams administration, including user management, policies, and compliance. Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services. Qualifications
BA/BS (or higher) in Information Technology, or a related field or equivalent experience. Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills. Advanced analytical, problem-solving, and decision-making skills. Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Border Controllers and Contact Centers). Experience in conducting technical workshops, training sessions, and webinars to educate customers on best practices and new features of Microsoft Teams. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Technology, Information and Media Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Direct message the job poster from Infotree Global Solutions. Responsibilities
5+ years’ experience in customer-facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms. Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support. Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams. Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use. Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs. Deep technical knowledge of Microsoft Teams architecture, features, and functionalities. Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange. Experience with Microsoft Teams administration, including user management, policies, and compliance. Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services. Qualifications
BA/BS (or higher) in Information Technology, or a related field or equivalent experience. Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills. Advanced analytical, problem-solving, and decision-making skills. Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Border Controllers and Contact Centers). Experience in conducting technical workshops, training sessions, and webinars to educate customers on best practices and new features of Microsoft Teams. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Technology, Information and Media Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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8
Commercial Support Analyst
Kuala Lumpur, Kuala Lumpur
Apical
Posted 15 days ago
Job Viewed
Job Description
Join to apply for the
Commercial Support Analyst
role at
Apical
Conduct Pricing, Market Size and Competitions Analysis
Analyse import/export statistics on monthly basis to assist sales in their business developments.
Prepare oleo monthly report with various analysis.
Populate and maintain historical pricing as key data for formula pricing analysis.
Work closely with site teams (finance, production, logistics) to gather key information on costs and production route, yield, etc.
Analyse, compare and propose formula pricings for review with value chain manager.
Create Product Costing Sheet & Feedstock Selection
Assist Value Chain Manager to create product costing.
Work closely with site teams (finance, production, logistics) to gather key information on costs and production route, yield, etc.
Work closely with sales team to gather prevailing market prices.
Evaluate attractiveness and plan production of new/alternative feedstock.
Evaluate impact of feedstock spec change to production, storage and shipment.
Value Creation
Identify production modes and configurations that give optimum output by carbon value.
Select feedstock that delivers maximum product yield and plant throughput.
Identify opportunities (alternative feedstock/ tolling) to fill up plant capacity.
Evaluate and identify residues for re-processing.
Monitoring of the Outstanding Shipment List
Monthly review of the above list and follow up with sales personnel for action plans for any prolong shipment delays.
Job Requirement
Degree in science / engineering / commerce with 1 to 2 years working experience (fresh graduate can be considered).
Well-verse in Ms Office especially Ms Excel.
Strong numbers and commercial acumen.
Meticulous and attention to details.
#J-18808-Ljbffr
Commercial Support Analyst
role at
Apical
Conduct Pricing, Market Size and Competitions Analysis
Analyse import/export statistics on monthly basis to assist sales in their business developments.
Prepare oleo monthly report with various analysis.
Populate and maintain historical pricing as key data for formula pricing analysis.
Work closely with site teams (finance, production, logistics) to gather key information on costs and production route, yield, etc.
Analyse, compare and propose formula pricings for review with value chain manager.
Create Product Costing Sheet & Feedstock Selection
Assist Value Chain Manager to create product costing.
Work closely with site teams (finance, production, logistics) to gather key information on costs and production route, yield, etc.
Work closely with sales team to gather prevailing market prices.
Evaluate attractiveness and plan production of new/alternative feedstock.
Evaluate impact of feedstock spec change to production, storage and shipment.
Value Creation
Identify production modes and configurations that give optimum output by carbon value.
Select feedstock that delivers maximum product yield and plant throughput.
Identify opportunities (alternative feedstock/ tolling) to fill up plant capacity.
Evaluate and identify residues for re-processing.
Monitoring of the Outstanding Shipment List
Monthly review of the above list and follow up with sales personnel for action plans for any prolong shipment delays.
Job Requirement
Degree in science / engineering / commerce with 1 to 2 years working experience (fresh graduate can be considered).
Well-verse in Ms Office especially Ms Excel.
Strong numbers and commercial acumen.
Meticulous and attention to details.
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9