1,133 Support Agent jobs in Malaysia

CelcomDigi My Square Business Hub, Selangor, Malaysia

Join to apply for the Partner Support Agent role at CelcomDigi

CelcomDigi My Square Business Hub, Selangor, Malaysia

3 days ago Be among the first 25 applicants

Join to apply for the Partner Support Agent role at CelcomDigi

Job Summary

This role encompasses end-to-end partner support responsibilities, including onboarding, termination, profile management, and access provisioning. The role also supports daily operations within the Partner Support Call Centre, handling issue escalation and resolution in accordance with defined service level agreements (SLAs), while ensuring thorough follow-up and accurate documentation. Additionally, the position is responsible for reviewing, maintaining, and continuously improving existing partner support processes to enhance operational efficiency and service quality.

Job Description

Job Summary

This role encompasses end-to-end partner support responsibilities, including onboarding, termination, profile management, and access provisioning. The role also supports daily operations within the Partner Support Call Centre, handling issue escalation and resolution in accordance with defined service level agreements (SLAs), while ensuring thorough follow-up and accurate documentation. Additionally, the position is responsible for reviewing, maintaining, and continuously improving existing partner support processes to enhance operational efficiency and service quality.

Job Responsibilities

• Manage partner lifecycle processes, including onboarding, termination, setup, and renewals.
• Update and maintain accurate partner profiles and access records in relevant systems.
• Grant and manage system access for partners, ensuring compliance and security protocols.
• Investigate and resolve partner profile and access-related issues in a timely manner.
• Generate and maintain reports on partner profiles for internal tracking and audits.
• Support and execute partner demarcation exercises to ensure proper classification and governance.
• Review existing partner support processes, identify operational gaps, and propose effective solutions.
• Drive continuous improvement by executing enhancements to the onboarding process.
• Handle partner inquiries, issue escalations, and support requests via call, MSA IM, and Communication Portal.
• Resolve Level 1 issues within agreed service level agreements (SLAs).
• Escalate Level 2 and Level 3 issues to the appropriate teams and ensure timely follow-up until closure.
• Identify and highlight gaps in documented process flows and recommend necessary updates.
  
  

• 1 year 3rd Party Outsourced Contract.
• Minimum SPM qualification; a Diploma or Degree in Business Administration, Communications, or a related field is an added advantage.
• 1–2 years of experience in customer service, call centre, or partner/vendor support roles.
• Strong communication and interpersonal skills, with the ability to manage partner inquiries professionally and efficiently.
• Basic understanding of CRM systems, ticketing tools, and support platforms.
• Able to troubleshoot and resolve basic Level 1 issues and escalate complex matters appropriately.
• Detail-oriented with strong organizational and documentation skills.
• Proactive, reliable, and able to work both independently and in a team environment.
• Willing to work on rotational shifts, weekends, or public holidays if required.
• Proficient in Bahasa Malaysia and English; knowledge of additional languages is a plus.
• Tech-savvy with basic MS Office skills (Excel, Word, Outlook).
  
  

• Seniority level Entry level

• Employment type Contract

• Job function Other
• Industries Airlines and Aviation, Banking, and Retail

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Apply now Refer a friend Job no: 527570
Brand: Product and Technology
Work type: Full time
Location: Kuala Lumpur, Malaysia, Manila, Philippines, Dumaguete, Philippines
Categories: Information & Technology

About The Opportunity

The Agent Workspace L3 Support role will investigate & resolve level 3 Agent Workspace (Salesforce Service Cloud) and related technologies support cases within an agreed business SLA.

Platform Support

• Investigate and resolve level 3 support cases for Agent Workspace (Salesforce Service Cloud) and other integrated systems users across all markets in AMER, APAC and EMEA
• Resolve support service requests, change request and incidents within SLA (Service Level Agreement)
• Manage global case queues to ensure adequate support coverage and handling of support cases.
• Research, document, and resolve customer issues, using internal and external tools.
• Where necessary escalate issues, bugs and change requests to internal technical teams, product teams and stakeholders when required.
• Managing customer expectations and the customer experience to improve customer satisfaction.
• Creating and curating Agent Workspace knowledge content, specifically Level 3 knowledge articles.
• Troubleshoot and investigate salesforce technical functionality. E.g. omni channel routing flows and Apex classes in Salesforce.com
• Attend technical ceremonies to stay in touch with development, sprint planning, and knowledge.
• Facilitate the deployment of support configuration requests through the technical deployment process (Visual Studio, Azure DevOps, Salesforce CLI etc), and by working closely with the global technical team

Personal Development

• Maintain Salesforce product knowledge, as well as relevant third-party applications supported.
• Create and maintain personal salesforce trailhead and certification plans.
• Work with your leadership teams to develop brightness of future plans.

Job Requirements & Competencies:

• Minimum 5 years of experience in Salesforce.com administration, preferably with Service Cloud, Salesforce Administrator, and Advanced Administrator
• Demonstrate constructive conflict resolution skills to ensure a positive outcome for all involved
• Ability to see outside the square when overcoming problems
• Ability to analyse numerical data and all other sources of information
• Have a highly organised approach to work
• Ability to work on multiple tasks at the same time, completing within required time frame and quality standards
• Ability to take a commercially balanced approach, to judge/weigh wants and needs to ensure integrity and security of data

Work Perks! - What’s in it for you:

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Generous remuneration structure and a highly competitive salary

Fun and Energetic culture :At the heart of everything we do at FCM is a desire to have fun and be yourself

Work life Balance :We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave

Travel perks :You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons

A career, not a job :We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally

Enjoy the freedom and flexibility with our Flexible Working Arrangement

Reward & Recognition :Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for travel :We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

We’d love to hear from you if you have.

Are you ready to elevate your career in travel management? Apply with FCM today!

FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect.

By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.

This job is all about supporting software applications to help businesses run smoothly, with shifts that give you four days off in a row! You might like this job because you enjoy solving problems and helping people.

This role is to provide support and maintenance of software applications for customers 24/7/365 in shift which include evening, night, weekends or holidays to streamline their business operations.

• Create, track, and update support tickets within the system to document issues, solutions, and user interactions.
• Respond to and resolve user-reported issues related to software applications via phone, email, or ticketing systems during your shift.
• Perform basic troubleshooting and resolve common technical issues.
• Escalate complex or unresolved issues to Team Leader, following the appropriate escalation procedures.
• Ensure a smooth handover of ongoing issues or tasks for the next shift, including detailed documentation of the status of open tickets.
• Contribute to and maintain a knowledge base with solutions for frequently encountered issues.
• Provide excellent customer service by keeping users informed of the status of their requests, troubleshooting steps, and resolution timelines.
• Adhere to all operational processes, including service level agreements (SLAs), security guidelines, and internal documentation standards.
• Track, follow-up and resolve any outstanding customer issues.
• Perform any ad-hoc tasks assigned by management as needed.

• Candidate with at least diploma in IT related field.
• 1 year of related experience or Fresh Graduates are welcome .
• Fluent in written and spoken English.
• Good in SQL command and networking tools.
• Ability to multitask, fast learner and able to set priorities to complete work within deadlines.
• Ability to diagnose and resolve application-related issues in a calm and systematic manner.
• A service-oriented mindset, with a dedication to providing positive user experiences.

This job is as an Application Support Agent, helping customers solve software issues at all hours. You might like this job because you get four days off in a row and enjoy providing top-notch customer support while keeping tech running smoothly!

This role is to provide support and maintenance of software applications for customers 24/7/365 in shift which include evening, night, weekends or holidays to streamline their business operations.

• Create, track, and update support tickets within the system to document issues, solutions, and user interactions.
• Respond to and resolve user-reported issues related to software applications via phone, email, or ticketing systems during your shift.
• Perform basic troubleshooting and resolve common technical issues.
• Escalate complex or unresolved issues to Team Leader, following the appropriate escalation procedures.
• Ensure a smooth handover of ongoing issues or tasks for the next shift, including detailed documentation of the status of open tickets.
• Contribute to and maintain a knowledge base with solutions for frequently encountered issues.
• Provide excellent customer service by keeping users informed of the status of their requests, troubleshooting steps, and resolution timelines.
• Adhere to all operational processes, including service level agreements (SLAs), security guidelines, and internal documentation standards.
• Track, follow-up and resolve any outstanding customer issues.
• Perform any ad-hoc tasks assigned by management as needed.

• Candidate with at least diploma in IT related field.

• 1-2 years of working experiences in the related field.

• Fluent in written and spoken English.

• Good in SQL command and networking tools.

• Ability to multitask, fast learner and able to set priorities to complete work within deadlines.

• Ability to diagnose and resolve application-related issues in a calm and systematic manner.

• A service-oriented mindset, with a dedication to providing positive user experiences.

Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry.We help employers screen and source the best candidates through exclusive access to our job portal database.Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.

Join to apply for the Support Specialist role at Standard Chartered .

1 week ago Be among the first 25 applicants.

The role is accountable for tactical and operational support for production services, across one or more areas of specific platform/domain.

1. Ensure maximum service quality and stability through prompt response to technical incidents and identify opportunities for continual service improvement. In specific technical areas, also involved in change control to prevent instability.
2. Manage high-priority incidents, provide end-to-end support, and resolve issues within SLA.
3. Conduct root cause analysis for significant issues and ensure follow-up actions are completed.
4. Maintain the stability of production systems, providing second and third level support for diagnosis and resolution as per SLA.
5. Oversee production changes, releases, and rollouts with minimal impact on stability, reviewing dependencies on surrounding systems and infrastructure.
6. Ensure proper technical planning for production changes, including fallback and implementation plans.
7. Create and update support and contingency documentation and processes.
8. Contribute to monthly dashboards on incident and problem trends, including SIP and RCA action items.
9. Participate in cross-training and knowledge transfer activities within support teams.

• 6+ years in Java and PEGA programming languages.
• Technical skills: Java, PEGA, AWS, Linux; API and Kubernetes are advantages.

Bachelor's degree in IT or Computer Science.

HTS is a leading provider of modern IT and network solutions for enterprise markets through a comprehensive range of managed IT support services to a global clientele. We are recognized for delivering end-to-end IT solutions that address the business and technology needs of our clients. Our professional consulting, data solutions, and maintenance services help clients adapt to changing technology demands. With extensive operational experience, we meet and exceed client expectations, enabling them to maximize their business potential.

Role Description

This is a contract role for a Technical Support Specialist located on-site in Malaysia. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, and ensuring customer satisfaction. Day-to-day tasks include analyzing technical problems, offering solutions, maintaining hardware and software, and supporting end-users with various IT-related needs.

Qualifications

• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Customer Support and Customer Satisfaction skills
• Excellent communication capabilities
• Ability to work independently and on-site
• Experience with Windows and Office deployment services is a plus
• Relevant certifications or a degree in IT-related fields

• Seniority level Entry level

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting

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Get notified about new Technical Support Specialist jobs in Kuching, Sarawak, Malaysia .

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We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you’re one who is passionate, hardworking with drive, and wants to advance your career, there’s no better home for your potential than Exabytes!

• Penang
• Full Time
• Technical

• Rescuing Websites: Quickly troubleshoot downtime, slow loading, and error messages to get customers back online.
• Email Expert: Set up email accounts, resolve delivery issues, and ensure seamless communication.
• Domain Master: Assist with domain registration, transfers, and management effortlessly.
• cPanel Guru: Guide users through cPanel/WHM for file management, databases, and hosting essentials.
• Support Superstar: Deliver friendly, efficient support via phone, email, and chat, ensuring every customer leaves happy.

• Tech-Savvy: Strong knowledge of web hosting basics, including websites, domains, emails, and DNS.
• Customer-Focused: Great communication skills with a genuine passion for helping others.
• Problem-Solver: Skilled at diagnosing and fixing technical issues effectively.
• Team Player: Works well with others and eager to learn and grow together.
• Adaptable: Thrives in fast-paced environments and handles multiple tasks with ease.

• No. 1 Hosting Company in SEA: Join the leading web hosting provider in Southeast Asia.
• Performance Incentives: Achieve KPIs and earn attractive incentives for your hard work.
• Engaging Team Culture: Enjoy team-building activities and personal conversations with the CEO.
• Career Growth Opportunities: Experience business trips and unlock broad career progression.
• Customer Recognition: Be acknowledged through customer testimonials and feedback, with the satisfaction of solving key issues.

You’ll troubleshoot website issues, configure email, manage domains, and provide expert guidance to our customers. Your passion for technology and commitment to customer satisfaction will make you an invaluable part of our team.