What Jobs are available for Support Agent in Malaysia?
Showing 4084 Support Agent jobs in Malaysia
L3 Support - Agent Workspace
Kuala Lumpur, Kuala Lumpur
StudentUniverse
Posted 16 days ago
Job Viewed
Job Description
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L3 Support - Agent Workspace
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Kuala Lumpur, Malaysia, Manila, Philippines, Dumaguete, Philippines Categories:
Information & Technology
About The Opportunity The Agent Workspace L3 Support role will investigate & resolve level 3 Agent Workspace (Salesforce Service Cloud) and related technologies support cases within an agreed business SLA. Platform Support Investigate and resolve level 3 support cases for Agent Workspace (Salesforce Service Cloud) and other integrated systems users across all markets in AMER, APAC and EMEA Resolve support service requests, change request and incidents within SLA (Service Level Agreement) Manage global case queues to ensure adequate support coverage and handling of support cases. Research, document, and resolve customer issues, using internal and external tools. Where necessary escalate issues, bugs and change requests to internal technical teams, product teams and stakeholders when required. Managing customer expectations and the customer experience to improve customer satisfaction. Creating and curating Agent Workspace knowledge content, specifically Level 3 knowledge articles. Troubleshoot and investigate salesforce technical functionality. E.g. omni channel routing flows and Apex classes in Salesforce.com Attend technical ceremonies to stay in touch with development, sprint planning, and knowledge. Facilitate the deployment of support configuration requests through the technical deployment process (Visual Studio, Azure DevOps, Salesforce CLI etc), and by working closely with the global technical team Personal Development Maintain Salesforce product knowledge, as well as relevant third-party applications supported. Create and maintain personal salesforce trailhead and certification plans. Work with your leadership teams to develop brightness of future plans. Job Requirements & Competencies: Minimum 5 years of experience in Salesforce.com administration, preferably with Service Cloud, Salesforce Administrator, and Advanced Administrator Demonstrate constructive conflict resolution skills to ensure a positive outcome for all involved Ability to see outside the square when overcoming problems Ability to analyse numerical data and all other sources of information Have a highly organised approach to work Ability to work on multiple tasks at the same time, completing within required time frame and quality standards Ability to take a commercially balanced approach, to judge/weigh wants and needs to ensure integrity and security of data Work Perks! - What’s in it for you: You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world. Generous remuneration structure and a highly competitive salary Fun and Energetic culture :At the heart of everything we do at FCM is a desire to have fun and be yourself Work life Balance :We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave Travel perks :You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job :We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally Enjoy the freedom and flexibility with our Flexible Working Arrangement Reward & Recognition :Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Love for travel :We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. We’d love to hear from you if you have. Are you ready to elevate your career in travel management? Apply with FCM today! FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect. By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.
#J-18808-Ljbffr
Job search e.g. "Administrator, Melbourne" Refine search
Region
Location
Category
Work type
Brand
L3 Support - Agent Workspace
Apply now Refer a friend
Job no:
Brand:
Product and Technology Work type:
Full time Location:
Kuala Lumpur, Malaysia, Manila, Philippines, Dumaguete, Philippines Categories:
Information & Technology
About The Opportunity The Agent Workspace L3 Support role will investigate & resolve level 3 Agent Workspace (Salesforce Service Cloud) and related technologies support cases within an agreed business SLA. Platform Support Investigate and resolve level 3 support cases for Agent Workspace (Salesforce Service Cloud) and other integrated systems users across all markets in AMER, APAC and EMEA Resolve support service requests, change request and incidents within SLA (Service Level Agreement) Manage global case queues to ensure adequate support coverage and handling of support cases. Research, document, and resolve customer issues, using internal and external tools. Where necessary escalate issues, bugs and change requests to internal technical teams, product teams and stakeholders when required. Managing customer expectations and the customer experience to improve customer satisfaction. Creating and curating Agent Workspace knowledge content, specifically Level 3 knowledge articles. Troubleshoot and investigate salesforce technical functionality. E.g. omni channel routing flows and Apex classes in Salesforce.com Attend technical ceremonies to stay in touch with development, sprint planning, and knowledge. Facilitate the deployment of support configuration requests through the technical deployment process (Visual Studio, Azure DevOps, Salesforce CLI etc), and by working closely with the global technical team Personal Development Maintain Salesforce product knowledge, as well as relevant third-party applications supported. Create and maintain personal salesforce trailhead and certification plans. Work with your leadership teams to develop brightness of future plans. Job Requirements & Competencies: Minimum 5 years of experience in Salesforce.com administration, preferably with Service Cloud, Salesforce Administrator, and Advanced Administrator Demonstrate constructive conflict resolution skills to ensure a positive outcome for all involved Ability to see outside the square when overcoming problems Ability to analyse numerical data and all other sources of information Have a highly organised approach to work Ability to work on multiple tasks at the same time, completing within required time frame and quality standards Ability to take a commercially balanced approach, to judge/weigh wants and needs to ensure integrity and security of data Work Perks! - What’s in it for you: You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world. Generous remuneration structure and a highly competitive salary Fun and Energetic culture :At the heart of everything we do at FCM is a desire to have fun and be yourself Work life Balance :We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave Travel perks :You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job :We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally Enjoy the freedom and flexibility with our Flexible Working Arrangement Reward & Recognition :Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Love for travel :We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. We’d love to hear from you if you have. Are you ready to elevate your career in travel management? Apply with FCM today! FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect. By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.
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0
English Gaming Support Agent - LATAM
Kota Kinabalu, Sabah
5CA Nederland
Posted 4 days ago
Job Viewed
Job Description
As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love. About you
You speak English at an advanced level
(minimum C1). You are located in Colombia, Costa Rica, El Salvador, Guatemala, or Panama. You have in-depth gaming knowledge and love anything related to video games. You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop. You are a fast learner, take initiative and excel at troubleshooting. You have a dedicated quiet workspace located within your residence. (Optional) Experience in a Customer service environment is a plus. Technical requirements
A minimum internet speed of
15Mb/s
download and
15Mb/s
upload with
Latency
, internationally A minimum of
8 GB RAM Windows 11
(All editions except Windows S Mode) A
processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A
GPU with a G3D Rating of 4806 , like GTX 760, or stronger A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer What we offer
The flexibility to work 100% remotely with no wasted commute time and travel costs. A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients. A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness. Innovative digital tools and comprehensive training, with access to our library of online training courses. Various learning and career development initiatives throughout the year. Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few. About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, LinkedIn, Facebook and Instagram. For further details, please refer to our privacy policy. Apply now!
Recruitment Testing Process
Please note that as a part of the recruitment process, all candidates eligible for a role will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities. We’re looking forward to your application! First Name* Last Name* Email* Phone* Resume/CV Resume/CV What is your country of residence? (We are currently able to hire only from the following countries) What is your city of residence? Please indicate your level of English. What is your preferred shift start time? Select all that apply (Please note that we may not always be able to accommodate these preferences) Are there any days of the week you cannot work? Any other short or long-term obligations we should know about? I agree that 5CA will collect, store, and process my personal data for sending me company-related communications (newsletter), surveys and online forms to let you know about 5CA’s recruitment-related and general activities. I consent to 5CA processing information about how I performed during the selection assessments (e.g., typing accuracy-speed, computer literacy). Without consent, I understand that 5CA cannot proceed with my application. By sending your application, you understand that your personal data will be processed by 5CA B.V on behalf of its entities, primarily for considering your application and your suitability for the employment as per 5CA’s Privacy Policy . In case you share contact details of the reference, you confirm the reference consents to such use. How to apply?
1. Complete the form above
Tell us more about yourself: your location, your language skills, and your contact details. 2. Wait to hear from us
Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps. If successful, we’ll ask you to complete language and/or skills-based testing and attend an interview. Congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day. The benefits
Work from home the right way
Welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?
#J-18808-Ljbffr
You speak English at an advanced level
(minimum C1). You are located in Colombia, Costa Rica, El Salvador, Guatemala, or Panama. You have in-depth gaming knowledge and love anything related to video games. You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop. You are a fast learner, take initiative and excel at troubleshooting. You have a dedicated quiet workspace located within your residence. (Optional) Experience in a Customer service environment is a plus. Technical requirements
A minimum internet speed of
15Mb/s
download and
15Mb/s
upload with
Latency
, internationally A minimum of
8 GB RAM Windows 11
(All editions except Windows S Mode) A
processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A
GPU with a G3D Rating of 4806 , like GTX 760, or stronger A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer What we offer
The flexibility to work 100% remotely with no wasted commute time and travel costs. A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients. A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness. Innovative digital tools and comprehensive training, with access to our library of online training courses. Various learning and career development initiatives throughout the year. Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few. About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, LinkedIn, Facebook and Instagram. For further details, please refer to our privacy policy. Apply now!
Recruitment Testing Process
Please note that as a part of the recruitment process, all candidates eligible for a role will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities. We’re looking forward to your application! First Name* Last Name* Email* Phone* Resume/CV Resume/CV What is your country of residence? (We are currently able to hire only from the following countries) What is your city of residence? Please indicate your level of English. What is your preferred shift start time? Select all that apply (Please note that we may not always be able to accommodate these preferences) Are there any days of the week you cannot work? Any other short or long-term obligations we should know about? I agree that 5CA will collect, store, and process my personal data for sending me company-related communications (newsletter), surveys and online forms to let you know about 5CA’s recruitment-related and general activities. I consent to 5CA processing information about how I performed during the selection assessments (e.g., typing accuracy-speed, computer literacy). Without consent, I understand that 5CA cannot proceed with my application. By sending your application, you understand that your personal data will be processed by 5CA B.V on behalf of its entities, primarily for considering your application and your suitability for the employment as per 5CA’s Privacy Policy . In case you share contact details of the reference, you confirm the reference consents to such use. How to apply?
1. Complete the form above
Tell us more about yourself: your location, your language skills, and your contact details. 2. Wait to hear from us
Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps. If successful, we’ll ask you to complete language and/or skills-based testing and attend an interview. Congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day. The benefits
Work from home the right way
Welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
English Gaming Support Agent - LATAM
Kuantan, Pahang
5CA Nederland
Posted 4 days ago
Job Viewed
Job Description
As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love. About you
You speak English at an advanced level
(minimum C1). You are located in Colombia, Costa Rica, El Salvador, Guatemala, or Panama. You have in-depth gaming knowledge and love anything related to video games. You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop. You are a fast learner, take initiative and excel at troubleshooting. You have a dedicated quiet workspace located within your residence. (Optional) Experience in a Customer service environment is a plus. Technical requirements
A minimum internet speed of
15Mb/s
download and
15Mb/s
upload with
Latency
, internationally A minimum of
8 GB RAM Windows 11
(All editions except Windows S Mode) A
processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A
GPU with a G3D Rating of 4806 , like GTX 760, or stronger A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer What we offer
The flexibility to work 100% remotely with no wasted commute time and travel costs. A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients. A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness. Innovative digital tools and comprehensive training, with access to our library of online training courses. Various learning and career development initiatives throughout the year. Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few. About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, LinkedIn, Facebook and Instagram. For further details, please refer to our privacy policy. Apply now!
Recruitment Testing Process
Please note that as a part of the recruitment process, all candidates eligible for a role will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities. We’re looking forward to your application! First Name* Last Name* Email* Phone* Resume/CV Resume/CV What is your country of residence? (We are currently able to hire only from the following countries) What is your city of residence? Please indicate your level of English. What is your preferred shift start time? Select all that apply (Please note that we may not always be able to accommodate these preferences) Are there any days of the week you cannot work? Any other short or long-term obligations we should know about? I agree that 5CA will collect, store, and process my personal data for sending me company-related communications (newsletter), surveys and online forms to let you know about 5CA’s recruitment-related and general activities. I consent to 5CA processing information about how I performed during the selection assessments (e.g., typing accuracy-speed, computer literacy). Without consent, I understand that 5CA cannot proceed with my application. By sending your application, you understand that your personal data will be processed by 5CA B.V on behalf of its entities, primarily for considering your application and your suitability for the employment as per 5CA’s Privacy Policy . In case you share contact details of the reference, you confirm the reference consents to such use. How to apply?
1. Complete the form above
Tell us more about yourself: your location, your language skills, and your contact details. 2. Wait to hear from us
Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps. If successful, we’ll ask you to complete language and/or skills-based testing and attend an interview. Congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day. The benefits
Work from home the right way
Welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?
#J-18808-Ljbffr
You speak English at an advanced level
(minimum C1). You are located in Colombia, Costa Rica, El Salvador, Guatemala, or Panama. You have in-depth gaming knowledge and love anything related to video games. You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop. You are a fast learner, take initiative and excel at troubleshooting. You have a dedicated quiet workspace located within your residence. (Optional) Experience in a Customer service environment is a plus. Technical requirements
A minimum internet speed of
15Mb/s
download and
15Mb/s
upload with
Latency
, internationally A minimum of
8 GB RAM Windows 11
(All editions except Windows S Mode) A
processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A
GPU with a G3D Rating of 4806 , like GTX 760, or stronger A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer What we offer
The flexibility to work 100% remotely with no wasted commute time and travel costs. A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients. A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness. Innovative digital tools and comprehensive training, with access to our library of online training courses. Various learning and career development initiatives throughout the year. Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few. About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, LinkedIn, Facebook and Instagram. For further details, please refer to our privacy policy. Apply now!
Recruitment Testing Process
Please note that as a part of the recruitment process, all candidates eligible for a role will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities. We’re looking forward to your application! First Name* Last Name* Email* Phone* Resume/CV Resume/CV What is your country of residence? (We are currently able to hire only from the following countries) What is your city of residence? Please indicate your level of English. What is your preferred shift start time? Select all that apply (Please note that we may not always be able to accommodate these preferences) Are there any days of the week you cannot work? Any other short or long-term obligations we should know about? I agree that 5CA will collect, store, and process my personal data for sending me company-related communications (newsletter), surveys and online forms to let you know about 5CA’s recruitment-related and general activities. I consent to 5CA processing information about how I performed during the selection assessments (e.g., typing accuracy-speed, computer literacy). Without consent, I understand that 5CA cannot proceed with my application. By sending your application, you understand that your personal data will be processed by 5CA B.V on behalf of its entities, primarily for considering your application and your suitability for the employment as per 5CA’s Privacy Policy . In case you share contact details of the reference, you confirm the reference consents to such use. How to apply?
1. Complete the form above
Tell us more about yourself: your location, your language skills, and your contact details. 2. Wait to hear from us
Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps. If successful, we’ll ask you to complete language and/or skills-based testing and attend an interview. Congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day. The benefits
Work from home the right way
Welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
English Gaming Support Agent - LATAM
Kuching, Sarawak
5CA Nederland
Posted 4 days ago
Job Viewed
Job Description
As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love. About you
You speak English at an advanced level
(minimum C1). You are located in Colombia, Costa Rica, El Salvador, Guatemala, or Panama. You have in-depth gaming knowledge and love anything related to video games. You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop. You are a fast learner, take initiative and excel at troubleshooting. You have a dedicated quiet workspace located within your residence. (Optional) Experience in a Customer service environment is a plus. Technical requirements
A minimum internet speed of
15Mb/s
download and
15Mb/s
upload with
Latency
, internationally A minimum of
8 GB RAM Windows 11
(All editions except Windows S Mode) A
processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A
GPU with a G3D Rating of 4806 , like GTX 760, or stronger A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer What we offer
The flexibility to work 100% remotely with no wasted commute time and travel costs. A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients. A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness. Innovative digital tools and comprehensive training, with access to our library of online training courses. Various learning and career development initiatives throughout the year. Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few. About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, LinkedIn, Facebook and Instagram. For further details, please refer to our privacy policy. Apply now!
Recruitment Testing Process
Please note that as a part of the recruitment process, all candidates eligible for a role will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities. We’re looking forward to your application! First Name* Last Name* Email* Phone* Resume/CV Resume/CV What is your country of residence? (We are currently able to hire only from the following countries) What is your city of residence? Please indicate your level of English. What is your preferred shift start time? Select all that apply (Please note that we may not always be able to accommodate these preferences) Are there any days of the week you cannot work? Any other short or long-term obligations we should know about? I agree that 5CA will collect, store, and process my personal data for sending me company-related communications (newsletter), surveys and online forms to let you know about 5CA’s recruitment-related and general activities. I consent to 5CA processing information about how I performed during the selection assessments (e.g., typing accuracy-speed, computer literacy). Without consent, I understand that 5CA cannot proceed with my application. By sending your application, you understand that your personal data will be processed by 5CA B.V on behalf of its entities, primarily for considering your application and your suitability for the employment as per 5CA’s Privacy Policy . In case you share contact details of the reference, you confirm the reference consents to such use. How to apply?
1. Complete the form above
Tell us more about yourself: your location, your language skills, and your contact details. 2. Wait to hear from us
Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps. If successful, we’ll ask you to complete language and/or skills-based testing and attend an interview. Congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day. The benefits
Work from home the right way
Welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?
#J-18808-Ljbffr
You speak English at an advanced level
(minimum C1). You are located in Colombia, Costa Rica, El Salvador, Guatemala, or Panama. You have in-depth gaming knowledge and love anything related to video games. You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop. You are a fast learner, take initiative and excel at troubleshooting. You have a dedicated quiet workspace located within your residence. (Optional) Experience in a Customer service environment is a plus. Technical requirements
A minimum internet speed of
15Mb/s
download and
15Mb/s
upload with
Latency
, internationally A minimum of
8 GB RAM Windows 11
(All editions except Windows S Mode) A
processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A
GPU with a G3D Rating of 4806 , like GTX 760, or stronger A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer What we offer
The flexibility to work 100% remotely with no wasted commute time and travel costs. A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients. A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness. Innovative digital tools and comprehensive training, with access to our library of online training courses. Various learning and career development initiatives throughout the year. Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few. About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, LinkedIn, Facebook and Instagram. For further details, please refer to our privacy policy. Apply now!
Recruitment Testing Process
Please note that as a part of the recruitment process, all candidates eligible for a role will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities. We’re looking forward to your application! First Name* Last Name* Email* Phone* Resume/CV Resume/CV What is your country of residence? (We are currently able to hire only from the following countries) What is your city of residence? Please indicate your level of English. What is your preferred shift start time? Select all that apply (Please note that we may not always be able to accommodate these preferences) Are there any days of the week you cannot work? Any other short or long-term obligations we should know about? I agree that 5CA will collect, store, and process my personal data for sending me company-related communications (newsletter), surveys and online forms to let you know about 5CA’s recruitment-related and general activities. I consent to 5CA processing information about how I performed during the selection assessments (e.g., typing accuracy-speed, computer literacy). Without consent, I understand that 5CA cannot proceed with my application. By sending your application, you understand that your personal data will be processed by 5CA B.V on behalf of its entities, primarily for considering your application and your suitability for the employment as per 5CA’s Privacy Policy . In case you share contact details of the reference, you confirm the reference consents to such use. How to apply?
1. Complete the form above
Tell us more about yourself: your location, your language skills, and your contact details. 2. Wait to hear from us
Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps. If successful, we’ll ask you to complete language and/or skills-based testing and attend an interview. Congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day. The benefits
Work from home the right way
Welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
English Gaming Support Agent - LATAM
Johor, Johor
5CA Nederland
Posted 4 days ago
Job Viewed
Job Description
As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love. About you
You speak English at an advanced level
(minimum C1). You are located in Colombia, Costa Rica, El Salvador, Guatemala, or Panama. You have in-depth gaming knowledge and love anything related to video games. You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop. You are a fast learner, take initiative and excel at troubleshooting. You have a dedicated quiet workspace located within your residence. (Optional) Experience in a Customer service environment is a plus. Technical requirements
A minimum internet speed of
15Mb/s
download and
15Mb/s
upload with
Latency
, internationally A minimum of
8 GB RAM Windows 11
(All editions except Windows S Mode) A
processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A
GPU with a G3D Rating of 4806 , like GTX 760, or stronger A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer What we offer
The flexibility to work 100% remotely with no wasted commute time and travel costs. A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients. A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness. Innovative digital tools and comprehensive training, with access to our library of online training courses. Various learning and career development initiatives throughout the year. Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few. About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, LinkedIn, Facebook and Instagram. For further details, please refer to our privacy policy. Apply now!
Recruitment Testing Process
Please note that as a part of the recruitment process, all candidates eligible for a role will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities. We’re looking forward to your application! First Name* Last Name* Email* Phone* Resume/CV Resume/CV What is your country of residence? (We are currently able to hire only from the following countries) What is your city of residence? Please indicate your level of English. What is your preferred shift start time? Select all that apply (Please note that we may not always be able to accommodate these preferences) Are there any days of the week you cannot work? Any other short or long-term obligations we should know about? I agree that 5CA will collect, store, and process my personal data for sending me company-related communications (newsletter), surveys and online forms to let you know about 5CA’s recruitment-related and general activities. I consent to 5CA processing information about how I performed during the selection assessments (e.g., typing accuracy-speed, computer literacy). Without consent, I understand that 5CA cannot proceed with my application. By sending your application, you understand that your personal data will be processed by 5CA B.V on behalf of its entities, primarily for considering your application and your suitability for the employment as per 5CA’s Privacy Policy . In case you share contact details of the reference, you confirm the reference consents to such use. How to apply?
1. Complete the form above
Tell us more about yourself: your location, your language skills, and your contact details. 2. Wait to hear from us
Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps. If successful, we’ll ask you to complete language and/or skills-based testing and attend an interview. Congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day. The benefits
Work from home the right way
Welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?
#J-18808-Ljbffr
You speak English at an advanced level
(minimum C1). You are located in Colombia, Costa Rica, El Salvador, Guatemala, or Panama. You have in-depth gaming knowledge and love anything related to video games. You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop. You are a fast learner, take initiative and excel at troubleshooting. You have a dedicated quiet workspace located within your residence. (Optional) Experience in a Customer service environment is a plus. Technical requirements
A minimum internet speed of
15Mb/s
download and
15Mb/s
upload with
Latency
, internationally A minimum of
8 GB RAM Windows 11
(All editions except Windows S Mode) A
processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A
GPU with a G3D Rating of 4806 , like GTX 760, or stronger A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer What we offer
The flexibility to work 100% remotely with no wasted commute time and travel costs. A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients. A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness. Innovative digital tools and comprehensive training, with access to our library of online training courses. Various learning and career development initiatives throughout the year. Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few. About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, LinkedIn, Facebook and Instagram. For further details, please refer to our privacy policy. Apply now!
Recruitment Testing Process
Please note that as a part of the recruitment process, all candidates eligible for a role will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities. We’re looking forward to your application! First Name* Last Name* Email* Phone* Resume/CV Resume/CV What is your country of residence? (We are currently able to hire only from the following countries) What is your city of residence? Please indicate your level of English. What is your preferred shift start time? Select all that apply (Please note that we may not always be able to accommodate these preferences) Are there any days of the week you cannot work? Any other short or long-term obligations we should know about? I agree that 5CA will collect, store, and process my personal data for sending me company-related communications (newsletter), surveys and online forms to let you know about 5CA’s recruitment-related and general activities. I consent to 5CA processing information about how I performed during the selection assessments (e.g., typing accuracy-speed, computer literacy). Without consent, I understand that 5CA cannot proceed with my application. By sending your application, you understand that your personal data will be processed by 5CA B.V on behalf of its entities, primarily for considering your application and your suitability for the employment as per 5CA’s Privacy Policy . In case you share contact details of the reference, you confirm the reference consents to such use. How to apply?
1. Complete the form above
Tell us more about yourself: your location, your language skills, and your contact details. 2. Wait to hear from us
Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps. If successful, we’ll ask you to complete language and/or skills-based testing and attend an interview. Congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day. The benefits
Work from home the right way
Welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
English Gaming Support Agent - LATAM
Gelang Patah, Johor
5CA Nederland
Posted 4 days ago
Job Viewed
Job Description
As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love. About you
You speak English at an advanced level
(minimum C1). You are located in Colombia, Costa Rica, El Salvador, Guatemala, or Panama. You have in-depth gaming knowledge and love anything related to video games. You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop. You are a fast learner, take initiative and excel at troubleshooting. You have a dedicated quiet workspace located within your residence. (Optional) Experience in a Customer service environment is a plus. Technical requirements
A minimum internet speed of
15Mb/s
download and
15Mb/s
upload with
Latency
, internationally A minimum of
8 GB RAM Windows 11
(All editions except Windows S Mode) A
processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A
GPU with a G3D Rating of 4806 , like GTX 760, or stronger A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer What we offer
The flexibility to work 100% remotely with no wasted commute time and travel costs. A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients. A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness. Innovative digital tools and comprehensive training, with access to our library of online training courses. Various learning and career development initiatives throughout the year. Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few. About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, LinkedIn, Facebook and Instagram. For further details, please refer to our privacy policy. Apply now!
Recruitment Testing Process
Please note that as a part of the recruitment process, all candidates eligible for a role will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities. We’re looking forward to your application! First Name* Last Name* Email* Phone* Resume/CV Resume/CV What is your country of residence? (We are currently able to hire only from the following countries) What is your city of residence? Please indicate your level of English. What is your preferred shift start time? Select all that apply (Please note that we may not always be able to accommodate these preferences) Are there any days of the week you cannot work? Any other short or long-term obligations we should know about? I agree that 5CA will collect, store, and process my personal data for sending me company-related communications (newsletter), surveys and online forms to let you know about 5CA’s recruitment-related and general activities. I consent to 5CA processing information about how I performed during the selection assessments (e.g., typing accuracy-speed, computer literacy). Without consent, I understand that 5CA cannot proceed with my application. By sending your application, you understand that your personal data will be processed by 5CA B.V on behalf of its entities, primarily for considering your application and your suitability for the employment as per 5CA’s Privacy Policy . In case you share contact details of the reference, you confirm the reference consents to such use. How to apply?
1. Complete the form above
Tell us more about yourself: your location, your language skills, and your contact details. 2. Wait to hear from us
Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps. If successful, we’ll ask you to complete language and/or skills-based testing and attend an interview. Congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day. The benefits
Work from home the right way
Welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?
#J-18808-Ljbffr
You speak English at an advanced level
(minimum C1). You are located in Colombia, Costa Rica, El Salvador, Guatemala, or Panama. You have in-depth gaming knowledge and love anything related to video games. You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop. You are a fast learner, take initiative and excel at troubleshooting. You have a dedicated quiet workspace located within your residence. (Optional) Experience in a Customer service environment is a plus. Technical requirements
A minimum internet speed of
15Mb/s
download and
15Mb/s
upload with
Latency
, internationally A minimum of
8 GB RAM Windows 11
(All editions except Windows S Mode) A
processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A
GPU with a G3D Rating of 4806 , like GTX 760, or stronger A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer What we offer
The flexibility to work 100% remotely with no wasted commute time and travel costs. A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients. A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness. Innovative digital tools and comprehensive training, with access to our library of online training courses. Various learning and career development initiatives throughout the year. Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few. About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, LinkedIn, Facebook and Instagram. For further details, please refer to our privacy policy. Apply now!
Recruitment Testing Process
Please note that as a part of the recruitment process, all candidates eligible for a role will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities. We’re looking forward to your application! First Name* Last Name* Email* Phone* Resume/CV Resume/CV What is your country of residence? (We are currently able to hire only from the following countries) What is your city of residence? Please indicate your level of English. What is your preferred shift start time? Select all that apply (Please note that we may not always be able to accommodate these preferences) Are there any days of the week you cannot work? Any other short or long-term obligations we should know about? I agree that 5CA will collect, store, and process my personal data for sending me company-related communications (newsletter), surveys and online forms to let you know about 5CA’s recruitment-related and general activities. I consent to 5CA processing information about how I performed during the selection assessments (e.g., typing accuracy-speed, computer literacy). Without consent, I understand that 5CA cannot proceed with my application. By sending your application, you understand that your personal data will be processed by 5CA B.V on behalf of its entities, primarily for considering your application and your suitability for the employment as per 5CA’s Privacy Policy . In case you share contact details of the reference, you confirm the reference consents to such use. How to apply?
1. Complete the form above
Tell us more about yourself: your location, your language skills, and your contact details. 2. Wait to hear from us
Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps. If successful, we’ll ask you to complete language and/or skills-based testing and attend an interview. Congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day. The benefits
Work from home the right way
Welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
English Gaming Support Agent - LATAM
Kuala Lumpur, Kuala Lumpur
5CA Nederland
Posted 4 days ago
Job Viewed
Job Description
As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love. About you
You speak English at an advanced level
(minimum C1). You are located in Colombia, Costa Rica, El Salvador, Guatemala, or Panama. You have in-depth gaming knowledge and love anything related to video games. You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop. You are a fast learner, take initiative and excel at troubleshooting. You have a dedicated quiet workspace located within your residence. (Optional) Experience in a Customer service environment is a plus. Technical requirements
A minimum internet speed of
15Mb/s
download and
15Mb/s
upload with
Latency
, internationally A minimum of
8 GB RAM Windows 11
(All editions except Windows S Mode) A
processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A
GPU with a G3D Rating of 4806 , like GTX 760, or stronger A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer What we offer
The flexibility to work 100% remotely with no wasted commute time and travel costs. A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients. A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness. Innovative digital tools and comprehensive training, with access to our library of online training courses. Various learning and career development initiatives throughout the year. Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few. About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, LinkedIn, Facebook and Instagram. For further details, please refer to our privacy policy. Apply now!
Recruitment Testing Process
Please note that as a part of the recruitment process, all candidates eligible for a role will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities. We’re looking forward to your application! First Name* Last Name* Email* Phone* Resume/CV Resume/CV What is your country of residence? (We are currently able to hire only from the following countries) What is your city of residence? Please indicate your level of English. What is your preferred shift start time? Select all that apply (Please note that we may not always be able to accommodate these preferences) Are there any days of the week you cannot work? Any other short or long-term obligations we should know about? I agree that 5CA will collect, store, and process my personal data for sending me company-related communications (newsletter), surveys and online forms to let you know about 5CA’s recruitment-related and general activities. I consent to 5CA processing information about how I performed during the selection assessments (e.g., typing accuracy-speed, computer literacy). Without consent, I understand that 5CA cannot proceed with my application. By sending your application, you understand that your personal data will be processed by 5CA B.V on behalf of its entities, primarily for considering your application and your suitability for the employment as per 5CA’s Privacy Policy . In case you share contact details of the reference, you confirm the reference consents to such use. How to apply?
1. Complete the form above
Tell us more about yourself: your location, your language skills, and your contact details. 2. Wait to hear from us
Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps. If successful, we’ll ask you to complete language and/or skills-based testing and attend an interview. Congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day. The benefits
Work from home the right way
Welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?
#J-18808-Ljbffr
You speak English at an advanced level
(minimum C1). You are located in Colombia, Costa Rica, El Salvador, Guatemala, or Panama. You have in-depth gaming knowledge and love anything related to video games. You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop. You are a fast learner, take initiative and excel at troubleshooting. You have a dedicated quiet workspace located within your residence. (Optional) Experience in a Customer service environment is a plus. Technical requirements
A minimum internet speed of
15Mb/s
download and
15Mb/s
upload with
Latency
, internationally A minimum of
8 GB RAM Windows 11
(All editions except Windows S Mode) A
processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A
GPU with a G3D Rating of 4806 , like GTX 760, or stronger A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer What we offer
The flexibility to work 100% remotely with no wasted commute time and travel costs. A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients. A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness. Innovative digital tools and comprehensive training, with access to our library of online training courses. Various learning and career development initiatives throughout the year. Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few. About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, LinkedIn, Facebook and Instagram. For further details, please refer to our privacy policy. Apply now!
Recruitment Testing Process
Please note that as a part of the recruitment process, all candidates eligible for a role will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities. We’re looking forward to your application! First Name* Last Name* Email* Phone* Resume/CV Resume/CV What is your country of residence? (We are currently able to hire only from the following countries) What is your city of residence? Please indicate your level of English. What is your preferred shift start time? Select all that apply (Please note that we may not always be able to accommodate these preferences) Are there any days of the week you cannot work? Any other short or long-term obligations we should know about? I agree that 5CA will collect, store, and process my personal data for sending me company-related communications (newsletter), surveys and online forms to let you know about 5CA’s recruitment-related and general activities. I consent to 5CA processing information about how I performed during the selection assessments (e.g., typing accuracy-speed, computer literacy). Without consent, I understand that 5CA cannot proceed with my application. By sending your application, you understand that your personal data will be processed by 5CA B.V on behalf of its entities, primarily for considering your application and your suitability for the employment as per 5CA’s Privacy Policy . In case you share contact details of the reference, you confirm the reference consents to such use. How to apply?
1. Complete the form above
Tell us more about yourself: your location, your language skills, and your contact details. 2. Wait to hear from us
Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps. If successful, we’ll ask you to complete language and/or skills-based testing and attend an interview. Congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day. The benefits
Work from home the right way
Welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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6
English Gaming Support Agent - LATAM
Shah Alam, Selangor
5CA Nederland
Posted 4 days ago
Job Viewed
Job Description
As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love. About you
You speak English at an advanced level
(minimum C1). You are located in Colombia, Costa Rica, El Salvador, Guatemala, or Panama. You have in-depth gaming knowledge and love anything related to video games. You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop. You are a fast learner, take initiative and excel at troubleshooting. You have a dedicated quiet workspace located within your residence. (Optional) Experience in a Customer service environment is a plus. Technical requirements
A minimum internet speed of
15Mb/s
download and
15Mb/s
upload with
Latency
, internationally A minimum of
8 GB RAM Windows 11
(All editions except Windows S Mode) A
processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A
GPU with a G3D Rating of 4806 , like GTX 760, or stronger A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer What we offer
The flexibility to work 100% remotely with no wasted commute time and travel costs. A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients. A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness. Innovative digital tools and comprehensive training, with access to our library of online training courses. Various learning and career development initiatives throughout the year. Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few. About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, LinkedIn, Facebook and Instagram. For further details, please refer to our privacy policy. Apply now!
Recruitment Testing Process
Please note that as a part of the recruitment process, all candidates eligible for a role will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities. We’re looking forward to your application! First Name* Last Name* Email* Phone* Resume/CV Resume/CV What is your country of residence? (We are currently able to hire only from the following countries) What is your city of residence? Please indicate your level of English. What is your preferred shift start time? Select all that apply (Please note that we may not always be able to accommodate these preferences) Are there any days of the week you cannot work? Any other short or long-term obligations we should know about? I agree that 5CA will collect, store, and process my personal data for sending me company-related communications (newsletter), surveys and online forms to let you know about 5CA’s recruitment-related and general activities. I consent to 5CA processing information about how I performed during the selection assessments (e.g., typing accuracy-speed, computer literacy). Without consent, I understand that 5CA cannot proceed with my application. By sending your application, you understand that your personal data will be processed by 5CA B.V on behalf of its entities, primarily for considering your application and your suitability for the employment as per 5CA’s Privacy Policy . In case you share contact details of the reference, you confirm the reference consents to such use. How to apply?
1. Complete the form above
Tell us more about yourself: your location, your language skills, and your contact details. 2. Wait to hear from us
Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps. If successful, we’ll ask you to complete language and/or skills-based testing and attend an interview. Congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day. The benefits
Work from home the right way
Welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?
#J-18808-Ljbffr
You speak English at an advanced level
(minimum C1). You are located in Colombia, Costa Rica, El Salvador, Guatemala, or Panama. You have in-depth gaming knowledge and love anything related to video games. You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop. You are a fast learner, take initiative and excel at troubleshooting. You have a dedicated quiet workspace located within your residence. (Optional) Experience in a Customer service environment is a plus. Technical requirements
A minimum internet speed of
15Mb/s
download and
15Mb/s
upload with
Latency
, internationally A minimum of
8 GB RAM Windows 11
(All editions except Windows S Mode) A
processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A
GPU with a G3D Rating of 4806 , like GTX 760, or stronger A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer What we offer
The flexibility to work 100% remotely with no wasted commute time and travel costs. A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients. A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness. Innovative digital tools and comprehensive training, with access to our library of online training courses. Various learning and career development initiatives throughout the year. Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few. About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, LinkedIn, Facebook and Instagram. For further details, please refer to our privacy policy. Apply now!
Recruitment Testing Process
Please note that as a part of the recruitment process, all candidates eligible for a role will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities. We’re looking forward to your application! First Name* Last Name* Email* Phone* Resume/CV Resume/CV What is your country of residence? (We are currently able to hire only from the following countries) What is your city of residence? Please indicate your level of English. What is your preferred shift start time? Select all that apply (Please note that we may not always be able to accommodate these preferences) Are there any days of the week you cannot work? Any other short or long-term obligations we should know about? I agree that 5CA will collect, store, and process my personal data for sending me company-related communications (newsletter), surveys and online forms to let you know about 5CA’s recruitment-related and general activities. I consent to 5CA processing information about how I performed during the selection assessments (e.g., typing accuracy-speed, computer literacy). Without consent, I understand that 5CA cannot proceed with my application. By sending your application, you understand that your personal data will be processed by 5CA B.V on behalf of its entities, primarily for considering your application and your suitability for the employment as per 5CA’s Privacy Policy . In case you share contact details of the reference, you confirm the reference consents to such use. How to apply?
1. Complete the form above
Tell us more about yourself: your location, your language skills, and your contact details. 2. Wait to hear from us
Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps. If successful, we’ll ask you to complete language and/or skills-based testing and attend an interview. Congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day. The benefits
Work from home the right way
Welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
English Gaming Support Agent - LATAM
Kulai, Johor
5CA Nederland
Posted 4 days ago
Job Viewed
Job Description
As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love. About you
You speak English at an advanced level
(minimum C1). You are located in Colombia, Costa Rica, El Salvador, Guatemala, or Panama. You have in-depth gaming knowledge and love anything related to video games. You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop. You are a fast learner, take initiative and excel at troubleshooting. You have a dedicated quiet workspace located within your residence. (Optional) Experience in a Customer service environment is a plus. Technical requirements
A minimum internet speed of
15Mb/s
download and
15Mb/s
upload with
Latency
, internationally A minimum of
8 GB RAM Windows 11
(All editions except Windows S Mode) A
processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A
GPU with a G3D Rating of 4806 , like GTX 760, or stronger A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer What we offer
The flexibility to work 100% remotely with no wasted commute time and travel costs. A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients. A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness. Innovative digital tools and comprehensive training, with access to our library of online training courses. Various learning and career development initiatives throughout the year. Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few. About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, LinkedIn, Facebook and Instagram. For further details, please refer to our privacy policy. Apply now!
Recruitment Testing Process
Please note that as a part of the recruitment process, all candidates eligible for a role will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities. We’re looking forward to your application! First Name* Last Name* Email* Phone* Resume/CV Resume/CV What is your country of residence? (We are currently able to hire only from the following countries) What is your city of residence? Please indicate your level of English. What is your preferred shift start time? Select all that apply (Please note that we may not always be able to accommodate these preferences) Are there any days of the week you cannot work? Any other short or long-term obligations we should know about? I agree that 5CA will collect, store, and process my personal data for sending me company-related communications (newsletter), surveys and online forms to let you know about 5CA’s recruitment-related and general activities. I consent to 5CA processing information about how I performed during the selection assessments (e.g., typing accuracy-speed, computer literacy). Without consent, I understand that 5CA cannot proceed with my application. By sending your application, you understand that your personal data will be processed by 5CA B.V on behalf of its entities, primarily for considering your application and your suitability for the employment as per 5CA’s Privacy Policy . In case you share contact details of the reference, you confirm the reference consents to such use. How to apply?
1. Complete the form above
Tell us more about yourself: your location, your language skills, and your contact details. 2. Wait to hear from us
Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps. If successful, we’ll ask you to complete language and/or skills-based testing and attend an interview. Congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day. The benefits
Work from home the right way
Welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?
#J-18808-Ljbffr
You speak English at an advanced level
(minimum C1). You are located in Colombia, Costa Rica, El Salvador, Guatemala, or Panama. You have in-depth gaming knowledge and love anything related to video games. You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop. You are a fast learner, take initiative and excel at troubleshooting. You have a dedicated quiet workspace located within your residence. (Optional) Experience in a Customer service environment is a plus. Technical requirements
A minimum internet speed of
15Mb/s
download and
15Mb/s
upload with
Latency
, internationally A minimum of
8 GB RAM Windows 11
(All editions except Windows S Mode) A
processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A
GPU with a G3D Rating of 4806 , like GTX 760, or stronger A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer What we offer
The flexibility to work 100% remotely with no wasted commute time and travel costs. A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients. A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness. Innovative digital tools and comprehensive training, with access to our library of online training courses. Various learning and career development initiatives throughout the year. Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few. About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, LinkedIn, Facebook and Instagram. For further details, please refer to our privacy policy. Apply now!
Recruitment Testing Process
Please note that as a part of the recruitment process, all candidates eligible for a role will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities. We’re looking forward to your application! First Name* Last Name* Email* Phone* Resume/CV Resume/CV What is your country of residence? (We are currently able to hire only from the following countries) What is your city of residence? Please indicate your level of English. What is your preferred shift start time? Select all that apply (Please note that we may not always be able to accommodate these preferences) Are there any days of the week you cannot work? Any other short or long-term obligations we should know about? I agree that 5CA will collect, store, and process my personal data for sending me company-related communications (newsletter), surveys and online forms to let you know about 5CA’s recruitment-related and general activities. I consent to 5CA processing information about how I performed during the selection assessments (e.g., typing accuracy-speed, computer literacy). Without consent, I understand that 5CA cannot proceed with my application. By sending your application, you understand that your personal data will be processed by 5CA B.V on behalf of its entities, primarily for considering your application and your suitability for the employment as per 5CA’s Privacy Policy . In case you share contact details of the reference, you confirm the reference consents to such use. How to apply?
1. Complete the form above
Tell us more about yourself: your location, your language skills, and your contact details. 2. Wait to hear from us
Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps. If successful, we’ll ask you to complete language and/or skills-based testing and attend an interview. Congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day. The benefits
Work from home the right way
Welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
English Gaming Support Agent - LATAM
Seri Kembangan
5CA Nederland
Posted 4 days ago
Job Viewed
Job Description
As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love. About you
You speak English at an advanced level
(minimum C1). You are located in Colombia, Costa Rica, El Salvador, Guatemala, or Panama. You have in-depth gaming knowledge and love anything related to video games. You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop. You are a fast learner, take initiative and excel at troubleshooting. You have a dedicated quiet workspace located within your residence. (Optional) Experience in a Customer service environment is a plus. Technical requirements
A minimum internet speed of
15Mb/s
download and
15Mb/s
upload with
Latency
, internationally A minimum of
8 GB RAM Windows 11
(All editions except Windows S Mode) A
processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A
GPU with a G3D Rating of 4806 , like GTX 760, or stronger A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer What we offer
The flexibility to work 100% remotely with no wasted commute time and travel costs. A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients. A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness. Innovative digital tools and comprehensive training, with access to our library of online training courses. Various learning and career development initiatives throughout the year. Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few. About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, LinkedIn, Facebook and Instagram. For further details, please refer to our privacy policy. Apply now!
Recruitment Testing Process
Please note that as a part of the recruitment process, all candidates eligible for a role will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities. We’re looking forward to your application! First Name* Last Name* Email* Phone* Resume/CV Resume/CV What is your country of residence? (We are currently able to hire only from the following countries) What is your city of residence? Please indicate your level of English. What is your preferred shift start time? Select all that apply (Please note that we may not always be able to accommodate these preferences) Are there any days of the week you cannot work? Any other short or long-term obligations we should know about? I agree that 5CA will collect, store, and process my personal data for sending me company-related communications (newsletter), surveys and online forms to let you know about 5CA’s recruitment-related and general activities. I consent to 5CA processing information about how I performed during the selection assessments (e.g., typing accuracy-speed, computer literacy). Without consent, I understand that 5CA cannot proceed with my application. By sending your application, you understand that your personal data will be processed by 5CA B.V on behalf of its entities, primarily for considering your application and your suitability for the employment as per 5CA’s Privacy Policy . In case you share contact details of the reference, you confirm the reference consents to such use. How to apply?
1. Complete the form above
Tell us more about yourself: your location, your language skills, and your contact details. 2. Wait to hear from us
Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps. If successful, we’ll ask you to complete language and/or skills-based testing and attend an interview. Congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day. The benefits
Work from home the right way
Welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?
#J-18808-Ljbffr
You speak English at an advanced level
(minimum C1). You are located in Colombia, Costa Rica, El Salvador, Guatemala, or Panama. You have in-depth gaming knowledge and love anything related to video games. You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop. You are a fast learner, take initiative and excel at troubleshooting. You have a dedicated quiet workspace located within your residence. (Optional) Experience in a Customer service environment is a plus. Technical requirements
A minimum internet speed of
15Mb/s
download and
15Mb/s
upload with
Latency
, internationally A minimum of
8 GB RAM Windows 11
(All editions except Windows S Mode) A
processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above ) A
GPU with a G3D Rating of 4806 , like GTX 760, or stronger A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer Apple iOS 16.0 or newer What we offer
The flexibility to work 100% remotely with no wasted commute time and travel costs. A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients. A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness. Innovative digital tools and comprehensive training, with access to our library of online training courses. Various learning and career development initiatives throughout the year. Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few. About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, LinkedIn, Facebook and Instagram. For further details, please refer to our privacy policy. Apply now!
Recruitment Testing Process
Please note that as a part of the recruitment process, all candidates eligible for a role will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities. We’re looking forward to your application! First Name* Last Name* Email* Phone* Resume/CV Resume/CV What is your country of residence? (We are currently able to hire only from the following countries) What is your city of residence? Please indicate your level of English. What is your preferred shift start time? Select all that apply (Please note that we may not always be able to accommodate these preferences) Are there any days of the week you cannot work? Any other short or long-term obligations we should know about? I agree that 5CA will collect, store, and process my personal data for sending me company-related communications (newsletter), surveys and online forms to let you know about 5CA’s recruitment-related and general activities. I consent to 5CA processing information about how I performed during the selection assessments (e.g., typing accuracy-speed, computer literacy). Without consent, I understand that 5CA cannot proceed with my application. By sending your application, you understand that your personal data will be processed by 5CA B.V on behalf of its entities, primarily for considering your application and your suitability for the employment as per 5CA’s Privacy Policy . In case you share contact details of the reference, you confirm the reference consents to such use. How to apply?
1. Complete the form above
Tell us more about yourself: your location, your language skills, and your contact details. 2. Wait to hear from us
Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps. If successful, we’ll ask you to complete language and/or skills-based testing and attend an interview. Congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day. The benefits
Work from home the right way
Welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9