What Jobs are available for Supermarket Manager in Malaysia?
Showing 124 Supermarket Manager jobs in Malaysia
Retail Operations Manager
Klang, Selangor
Lucence Health Inc.
Posted 5 days ago
Job Viewed
Job Description
MR DIY International brings high-quality, affordable products to customers worldwide, building on its proud beginnings in Malaysia. Over the years, MR DIY has grown into a trusted household name with a global footprint of more than 4,000 stores across Asia, Europe, and beyond—including key markets such as Turkey, Spain, Poland, Bangladesh, Thailand, Brunei, Indonesia, the Philippines, Singapore, India, and Cambodia. With a dedicated team of over 20,000 employees, MR DIY International serves more than 80 million customers annually. The company is committed to delivering exceptional value and convenience, making everyday essentials and innovative products accessible to communities everywhere. Job Responsibilities
Oversee all Retail HQ units to ensure effective coordination and execution of tasks. Develop strategies to improve store operations and ensure store SOP compliance. Supervise Retail HQ unit managers and provide guidance on operational priorities. Monitor store performance, identify gaps, and implement corrective actions. Collaborate with senior management to align retail strategies with business goals. Review unit reports and ensure accurate data analysis for decision-making. Ensure all team projects are followed up and executed as planned. Position Requirements
Bachelor’s degree in Business Administration, Retail Management, or related field. Minimum 5 years of experience in retail operations with good managerial experience. Strong leadership, decision-making, and problem-solving skills. Ability to manage multiple units and coordinate across departments. Strong analytical and strategic thinking skills. Excellent communication and stakeholder management abilities.
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Oversee all Retail HQ units to ensure effective coordination and execution of tasks. Develop strategies to improve store operations and ensure store SOP compliance. Supervise Retail HQ unit managers and provide guidance on operational priorities. Monitor store performance, identify gaps, and implement corrective actions. Collaborate with senior management to align retail strategies with business goals. Review unit reports and ensure accurate data analysis for decision-making. Ensure all team projects are followed up and executed as planned. Position Requirements
Bachelor’s degree in Business Administration, Retail Management, or related field. Minimum 5 years of experience in retail operations with good managerial experience. Strong leadership, decision-making, and problem-solving skills. Ability to manage multiple units and coordinate across departments. Strong analytical and strategic thinking skills. Excellent communication and stakeholder management abilities.
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0
Manager, Retail Operations
Kuala Lumpur, Kuala Lumpur
Eastspring Investments
Posted 17 days ago
Job Viewed
Job Description
Overview
Join to apply for the
Manager, Retail Operations
role at
Eastspring Investments . Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow and Succeed. Principal Duties And Responsibilities
Review and improvise any operations or system gaps in existing processes. Involve actively in system enhancements with all the stakeholders. Support digital project which covers brainstorming and testing. Provide BAU support post go-live. Support and work closely with all IUTAs related to operations which include automate of daily booking, reconciliation, commission and ensure all queries are properly handle. Monitor smooth processing of regular saving investments, income distribution and distributors’ remunerations. Establish operations procedures and system flow for any new guidelines or products. Responsible for regulators reporting, regional reporting and any ad-hoc requests. Assist in liaising and guiding Service Provider to perform daily or ad-hoc operation tasks. Ensuring SLA turnaround time are delivered within the policies by service provider and counter parties. Assist on any audit requests from regulators, auditors and GWIA. Qualifications
Preferable degree/diploma in related areas (i.e. Investment, Accountancy, Business, Economics, Finance, etc.). Experience
At least 3 years of relevant experience in financial or Asset Management industry. Experience in operations processing, problem solving and follow-up cases. Knowledge, Skills and Abilities
Proactive, organized and resourceful. Good communication and interpersonal skills to effectively interact with colleagues, team and external parties of all levels. Interested on streamlining and automate manual processes. Eastspring is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing
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Join to apply for the
Manager, Retail Operations
role at
Eastspring Investments . Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow and Succeed. Principal Duties And Responsibilities
Review and improvise any operations or system gaps in existing processes. Involve actively in system enhancements with all the stakeholders. Support digital project which covers brainstorming and testing. Provide BAU support post go-live. Support and work closely with all IUTAs related to operations which include automate of daily booking, reconciliation, commission and ensure all queries are properly handle. Monitor smooth processing of regular saving investments, income distribution and distributors’ remunerations. Establish operations procedures and system flow for any new guidelines or products. Responsible for regulators reporting, regional reporting and any ad-hoc requests. Assist in liaising and guiding Service Provider to perform daily or ad-hoc operation tasks. Ensuring SLA turnaround time are delivered within the policies by service provider and counter parties. Assist on any audit requests from regulators, auditors and GWIA. Qualifications
Preferable degree/diploma in related areas (i.e. Investment, Accountancy, Business, Economics, Finance, etc.). Experience
At least 3 years of relevant experience in financial or Asset Management industry. Experience in operations processing, problem solving and follow-up cases. Knowledge, Skills and Abilities
Proactive, organized and resourceful. Good communication and interpersonal skills to effectively interact with colleagues, team and external parties of all levels. Interested on streamlining and automate manual processes. Eastspring is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing
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1
Retail Operations Lead
Kuala Lumpur, Kuala Lumpur
World Mode Malaysia
Posted 1 day ago
Job Viewed
Job Description
Talent Acquisition Specialist @World Mode Malaysia | Your Career, Our Client Solutions We are seeking a skilled
Retail Operations Lead
to oversee and manage the operations of newly launched retail stores for international fashion brands. This role involves coordinating with multiple stakeholders; including clients, mall management, contractors, government agencies, and internal teams to ensure smooth store setup, operations, and performance. The ideal candidate will have a solid background in fashion/lifestyle retail, with hands‑on experience in store launches, merchandising strategies, and multi‑stakeholder management.
Key Responsibilities
Oversee daily operations across multiple retail stores, ensuring compliance with company standards and client expectations.
Lead the planning and execution of store setup, merchandising, and promotional strategies for new store openings.
Serve as the primary point of contact for clients, providing updates and addressing operational needs.
Liaise with mall management, contractors, government authorities, and internal teams to ensure smooth operations and compliance.
Drive store performance improvement through operational audits, process optimization, and KPI tracking.
Manage merchandising and promotional activities to meet brand standards and sales targets.
Recruit, train, and coach store staff, fostering high‑performing teams.
Monitor inventory levels, manage stock replenishment, and oversee logistics to maintain product availability.
Prepare, analyze, and present performance reports and strategic recommendations to stakeholders.
Ensure adherence to store policies, operational procedures, and safety regulations.
Requirements
Diploma or Bachelor’s degree in any discipline.
Minimum 5 years of experience in retail operations, preferably in fashion or lifestyle brands.
Proven track record in launching and managing multiple retail stores.
Strong leadership, team management, and cross‑functional coordination skills.
Experience liaising with clients, contractors, mall management, and multiple stakeholders.
Hands‑on experience in merchandising, visual presentation, and promotional planning.
Excellent problem‑solving, decision‑making, and organizational skills in a fast‑paced, multi‑stakeholder environment.
Strong communication and interpersonal skills.
Ability to manage multiple tasks, work under pressure, and maintain high attention to detail.
Willingness to work flexible hours, including weekends and public holidays.
Experience in a client‑service or outsourcing structure is an advantage.
From your better career consultancy - World Mode Malaysia by World Mode Holdings, Japan
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management, Project Management, and Product Management
Retail Apparel and Fashion, Retail, and Retail Luxury Goods and Jewelry
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Retail Operations Lead
to oversee and manage the operations of newly launched retail stores for international fashion brands. This role involves coordinating with multiple stakeholders; including clients, mall management, contractors, government agencies, and internal teams to ensure smooth store setup, operations, and performance. The ideal candidate will have a solid background in fashion/lifestyle retail, with hands‑on experience in store launches, merchandising strategies, and multi‑stakeholder management.
Key Responsibilities
Oversee daily operations across multiple retail stores, ensuring compliance with company standards and client expectations.
Lead the planning and execution of store setup, merchandising, and promotional strategies for new store openings.
Serve as the primary point of contact for clients, providing updates and addressing operational needs.
Liaise with mall management, contractors, government authorities, and internal teams to ensure smooth operations and compliance.
Drive store performance improvement through operational audits, process optimization, and KPI tracking.
Manage merchandising and promotional activities to meet brand standards and sales targets.
Recruit, train, and coach store staff, fostering high‑performing teams.
Monitor inventory levels, manage stock replenishment, and oversee logistics to maintain product availability.
Prepare, analyze, and present performance reports and strategic recommendations to stakeholders.
Ensure adherence to store policies, operational procedures, and safety regulations.
Requirements
Diploma or Bachelor’s degree in any discipline.
Minimum 5 years of experience in retail operations, preferably in fashion or lifestyle brands.
Proven track record in launching and managing multiple retail stores.
Strong leadership, team management, and cross‑functional coordination skills.
Experience liaising with clients, contractors, mall management, and multiple stakeholders.
Hands‑on experience in merchandising, visual presentation, and promotional planning.
Excellent problem‑solving, decision‑making, and organizational skills in a fast‑paced, multi‑stakeholder environment.
Strong communication and interpersonal skills.
Ability to manage multiple tasks, work under pressure, and maintain high attention to detail.
Willingness to work flexible hours, including weekends and public holidays.
Experience in a client‑service or outsourcing structure is an advantage.
From your better career consultancy - World Mode Malaysia by World Mode Holdings, Japan
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management, Project Management, and Product Management
Retail Apparel and Fashion, Retail, and Retail Luxury Goods and Jewelry
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2
Retail Operations Director
Kuala Lumpur, Kuala Lumpur
Private Advertiser
Posted 3 days ago
Job Viewed
Job Description
Make decisions for operational activities and set strategic goals Plan and monitor the day-to-day running of the business to ensure smooth progress. Identify and report external factors that may impact the company’s business development and growth activities Evaluate the overall performance by gathering, analysing and interpreting data to establish KPIs for operations and report performance to ensure set targets are met to promote profitability Monitor daily sales information and operational results to meet key business operations goals and sales target as forecasted Coordinate business operations and provide direction and structure to optimise internal resources for delivery of business and sales targets Oversee day-to-day management of the existing projects and evaluate regularly the efficiency of business procedures according to organisational objectives and apply improvements Continuously review working practices and monitor external benchmarks to ascertain if it is successful. Full accountability for the profit & loss, ensuring revenue, margin, and cost targets are achieved while developing and implementing budgets, sales forecasts, and financial plans. Partner with merchandising and buying teams to align product assortments with brand identity and customer needs, optimising inventory levels, stock turnover, and supporting seasonal campaigns. Build and maintain strong relationships with business partners and stakeholders Job Requirements
Must have at least 10 years of leadership experience, with at least 5 years in Retail or F&B. Proven track record of scaling multi-location operations and achieving business growth. Proven track record in P&L ownership with strong commercial acumen and financial management skills. Experience managing multiple brands and able to develop strategic plans for the brands. Deep understanding of the operations of retail, merchandising and customer experience. Strategic thinker with hands‑on execution capability in fast‑paced environments. Strong leadership and communication skills.
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Must have at least 10 years of leadership experience, with at least 5 years in Retail or F&B. Proven track record of scaling multi-location operations and achieving business growth. Proven track record in P&L ownership with strong commercial acumen and financial management skills. Experience managing multiple brands and able to develop strategic plans for the brands. Deep understanding of the operations of retail, merchandising and customer experience. Strategic thinker with hands‑on execution capability in fast‑paced environments. Strong leadership and communication skills.
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3
RETAIL OPERATIONS COORDINATOR
Kuching, Sarawak
Central Coldstorage Kuching Sdn. Bhd.
Posted 5 days ago
Job Viewed
Job Description
Responsibilities
To plan, organize and execute various in-store events and functions to drive customer engagement and sales. To develop and implement event plans for in-store promotions, product launches, seasonal events and special functions. To coordinate all aspects of event execution, including scheduling, logistics and staff assignment. Develop and manage event budgets, tracking expenses and ensuring that events are executed within financial constraints. Conduct post-event evaluations to assess success, gather feedback, and identify areas for improvement. Qualifications
STPM orDiploma in any field.Salary RM2.2K and above depending on the qualification and experience. Fresh graduates are encouraged to apply. Possess strong organizational, multitasking abilities and meet tight deadlines. Highly motivated, independent and an effective team player. Ability to converse well in Bahasa Malaysia, Mandarin and English.
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To plan, organize and execute various in-store events and functions to drive customer engagement and sales. To develop and implement event plans for in-store promotions, product launches, seasonal events and special functions. To coordinate all aspects of event execution, including scheduling, logistics and staff assignment. Develop and manage event budgets, tracking expenses and ensuring that events are executed within financial constraints. Conduct post-event evaluations to assess success, gather feedback, and identify areas for improvement. Qualifications
STPM orDiploma in any field.Salary RM2.2K and above depending on the qualification and experience. Fresh graduates are encouraged to apply. Possess strong organizational, multitasking abilities and meet tight deadlines. Highly motivated, independent and an effective team player. Ability to converse well in Bahasa Malaysia, Mandarin and English.
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4
Retail Operations Director
Kuala Lumpur, Kuala Lumpur
Businesslist
Posted 17 days ago
Job Viewed
Job Description
Full accountability for the brand's Profit & Loss, ensuring revenue, margin, and cost targets are achieved while developing and implementing budgets, sales forecasts, and financial plans. Oversee all retail operations across stores and e-commerce, ensuring consistency in execution, service excellence, compliance with SOPs, and operational efficiency. Define and execute brand and business strategies, identifying growth opportunities, market expansion potential, and initiatives to strengthen brand equity and customer experience. Partner with merchandising and buying teams to align product assortments with brand identity and customer needs, optimizing inventory levels, stock turnover, and supporting seasonal campaigns. Lead, mentor, and inspire retail and operations teams to achieve business goals, cultivating a high-performance culture and driving talent development. Collaborate closely with cross-functional departments including marketing, finance, HR, and supply chain to ensure seamless execution of strategies. Champion customer experience excellence, ensuring service standards reflect the brand's values and consistently drive loyalty and satisfaction. Build and maintain strong relationships with business partners, landlords, suppliers, and stakeholders while serving as the brand's key operational representative. The Successful Applicant
Bachelor's degree in Business, Retail Management, or related field; MBA preferred. Minimum 15 years of progressive retail experience with at least 5 years in a senior leadership role. Proven track record in P&L ownership with strong commercial acumen and financial management skills. Deep understanding of retail operations, merchandising, and customer experience best practices. Strong leadership and communication skills with ability to influence at all levels. Strategic thinker with hands-on execution capability in fast-paced environments. What's on Offer
High-level impact and ownership opportunities in driving business strategies, expansion, and optimizing operations. Exciting career growth and leadership role in an established retail brand. A fast-paced and evolving retail environment where expertise in strategy and operations will be valued and recognized. ContactEve KhorQuote job refJN- Phone number #J-18808-Ljbffr
Bachelor's degree in Business, Retail Management, or related field; MBA preferred. Minimum 15 years of progressive retail experience with at least 5 years in a senior leadership role. Proven track record in P&L ownership with strong commercial acumen and financial management skills. Deep understanding of retail operations, merchandising, and customer experience best practices. Strong leadership and communication skills with ability to influence at all levels. Strategic thinker with hands-on execution capability in fast-paced environments. What's on Offer
High-level impact and ownership opportunities in driving business strategies, expansion, and optimizing operations. Exciting career growth and leadership role in an established retail brand. A fast-paced and evolving retail environment where expertise in strategy and operations will be valued and recognized. ContactEve KhorQuote job refJN- Phone number #J-18808-Ljbffr
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5
ASSOCIATE-RETAIL OPERATIONS
Cyberjaya
AIA Hong Kong
Posted 13 days ago
Job Viewed
Job Description
Overview
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role Responsibilities
Process all Claims-Related requests as per stipulated requirements
Process authorized New Claims Application within as per the agreed Service Level Agreement (SLA)
Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded
Ensure 100% participation and contribution in team activities
Attend & get certified for development plans identified to up skill and for personal development as per the planned timeline
Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements
Ensure that the agreed Individual processing Turn Around Times (TAT) are met or exceeded.
Ensure all task and activities are recorded in CIQ accurately and promptly.
Ensure that the quality, including presentation and accuracy of service provided, meet or exceed our client and business partners’ expectations.
Ensure that the productivity meet or exceed defined minimum performance standards.
Ensure that the tardiness meet the benchmark.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role Responsibilities
Process all Claims-Related requests as per stipulated requirements
Process authorized New Claims Application within as per the agreed Service Level Agreement (SLA)
Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded
Ensure 100% participation and contribution in team activities
Attend & get certified for development plans identified to up skill and for personal development as per the planned timeline
Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements
Ensure that the agreed Individual processing Turn Around Times (TAT) are met or exceeded.
Ensure all task and activities are recorded in CIQ accurately and promptly.
Ensure that the quality, including presentation and accuracy of service provided, meet or exceed our client and business partners’ expectations.
Ensure that the productivity meet or exceed defined minimum performance standards.
Ensure that the tardiness meet the benchmark.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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6
RETAIL OPERATIONS COORDINATOR
Kuching, Sarawak
Central Coldstorage Kuching Sdn. Bhd.
Posted 9 days ago
Job Viewed
Job Description
Responsibilities: To plan, organize and execute various in-store events and functions to drive customer engagement and sales. To develop and implement event plans for in-store promotions, product launches, seasonal events and special functions. To coordinate all aspects of event execution, including scheduling, logistics and staff assignment. Develop and manage event budgets, tracking expenses and ensuring that events are executed within financial constraints. Conduct post-event evaluations to assess success, gather feedback, and identify areas for improvement.
- STPM or Diploma in any field. Salary RM2.2K and above depending on the qualification and experience.
- Fresh graduates are encouraged to apply.
- Possess strong organizational, multitasking abilities and meet tight deadlines.
- Highly motivated, independent and an effective team player.
- Ability to converse well in Bahasa Malaysia, Mandarin and English.
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7
Retail Operations, Assistant Manager
Petaling Jaya, Selangor
Feruni Ceramiche Sdn Bhd
Posted 17 days ago
Job Viewed
Job Description
Passionate HR Profesional | Actively Seeking Opportunity in Human Resource Field for Contribution and Growth Be part of Feruni Ceramiche, Malaysia’s leading tile brand, where innovation meets craftsmanship. As Assistant Manager Retail Operations, you’ll be empowered to bring this vision to life by transforming how our teams work, serve, and succeed every day. You will drive operational excellence across our stores by empowering the sales team to perform at their best, ensuring every customer receives exceptional service, and building strong, scalable, and standardized processes. What You’ll Enjoy as a Ferunian Salary range
RM 4,500 – RM 6,000 per month Comprehensive Medical Coverage : Includes hospitalization, outpatient, dental, and optical benefits. Work-Life Balance : Enjoy a 5 day work week with weekends off, and working hours from 9:00 AM to 6:00 PM. Wellness & Lifestyle Perks : Access to an on-site gym, leisure spaces, and free flow of food and drinks. Free Parking : Complimentary parking for all employees. 1. Lead Store Excellence and Operational Efficiency Oversee daily store operations to ensure smooth execution, professionalism, and consistency. Maintain high standards in store upkeep, cleanliness, and brand presentation. Maximize the use of CRM/ERP, and digital tools to support sales and service. Develop and implement clear Standard Operating Procedures to ensure consistency and accountability across all stores. 2. Elevate Team Capability and Customer Experience Design and deliver structured training on customer excellence, product knowledge, and selling skills. Coach and support sales consultants to strengthen performance and confidence. Lead onboarding for new hires and promote continuous learning and development. 3. Drive Performance and Lead Change Monitor store and team performance using sales and operational KPIs. Identify gaps and lead initiatives to streamline operations and enhance service quality. Champion change management efforts to implement new systems and improve workflows. What We’re Looking For Bachelor’s Degree in any relevant field. Minimum 5 years of experience in retail operations or a sales leadership role. Proven experience in training, coaching, and improving team performance. Familiarity with technical or concept-based product selling is a plus. Proficiency in CRM/ERP systems (preferably Microsoft Dynamics 365). Excellent communication, facilitation, and leadership skills. Own transport and willingness to travel outstation when required. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management, Strategy/Planning, and Training Industries: Wholesale Building Materials, Glass, Ceramics and Concrete Manufacturing, and Retail
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RM 4,500 – RM 6,000 per month Comprehensive Medical Coverage : Includes hospitalization, outpatient, dental, and optical benefits. Work-Life Balance : Enjoy a 5 day work week with weekends off, and working hours from 9:00 AM to 6:00 PM. Wellness & Lifestyle Perks : Access to an on-site gym, leisure spaces, and free flow of food and drinks. Free Parking : Complimentary parking for all employees. 1. Lead Store Excellence and Operational Efficiency Oversee daily store operations to ensure smooth execution, professionalism, and consistency. Maintain high standards in store upkeep, cleanliness, and brand presentation. Maximize the use of CRM/ERP, and digital tools to support sales and service. Develop and implement clear Standard Operating Procedures to ensure consistency and accountability across all stores. 2. Elevate Team Capability and Customer Experience Design and deliver structured training on customer excellence, product knowledge, and selling skills. Coach and support sales consultants to strengthen performance and confidence. Lead onboarding for new hires and promote continuous learning and development. 3. Drive Performance and Lead Change Monitor store and team performance using sales and operational KPIs. Identify gaps and lead initiatives to streamline operations and enhance service quality. Champion change management efforts to implement new systems and improve workflows. What We’re Looking For Bachelor’s Degree in any relevant field. Minimum 5 years of experience in retail operations or a sales leadership role. Proven experience in training, coaching, and improving team performance. Familiarity with technical or concept-based product selling is a plus. Proficiency in CRM/ERP systems (preferably Microsoft Dynamics 365). Excellent communication, facilitation, and leadership skills. Own transport and willingness to travel outstation when required. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management, Strategy/Planning, and Training Industries: Wholesale Building Materials, Glass, Ceramics and Concrete Manufacturing, and Retail
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8
Head of Retail Operations
Sepang
Heinemann Asia Pacific Pte Ltd
Posted 15 days ago
Job Viewed
Job Description
Direct message the job poster from Heinemann Asia Pacific Pte Ltd
Passionate in driving strategic growth through people and culture As a member of our family-owned business, you will work to strengthen Heinemann Duty Free Malaysia’s position in the market by pro-actively partnering with our business leaders ensuring your team achieves their goals and developing our team members’ competencies and capabilities. In your role, you will,
Develop strategic plans to improve day-to-day productivity and efficiency of the retail operations to meet business goals, including a focus on revenue, personnel costs and operational costs.
Inspire the retail team in a positive and motivating manner, develop them to consistently deliver best-in-class sales performance and exceptional customer service, serving as a role model aligned with Heinemann’s Values and Leadership Behaviors.
Collaborate with various stakeholders locally and regionally, across different brands to define and implement action plans to boost, maximize, make changes where necessary on decision regarding product listing, brand activations, merchandising, staffing, training, etc.
Work with People and Culture team to tailor individual development plan for store leaders, (Assistant Operations Managers and Sales Team Leaders) support them with consistent coaching and ultimately building a continuous talent pipeline.
Analyse data (sales, traffic, flight movement) to provide intelligence and prepare reports, budget and forecasts.
Review and develop challenging incentive scheme to ensure shop and category targets are achieved, while remaining competitive with market.
Gatekeeper of policies, operating standards and a continuous review to ensure relevancy with the business while complying with the airport and custom regulations.
What you should bring along
A Bachelor /Master’s Degree in any discipline, with practical experience of between 15 to 20 years managing retail operations and commercial business.
Proven management experience with a strong ability to manage, coach and influence performance. There are 3 managers reporting into this position with a total of 100 retail team members.
Effective presentation and excellent communication, decision making and stakeholder management skills with the proven ability to build and sustain relationships.
Numerically driven, with strong financial and analytical skills combined with sound business acumen.
A pronounced can-do attitude, complemented by the capability to multi-task and the flexibility to handle changing requirements in a fast-paced, dynamic environment.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales, Customer Service, and Management
Retail
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Passionate in driving strategic growth through people and culture As a member of our family-owned business, you will work to strengthen Heinemann Duty Free Malaysia’s position in the market by pro-actively partnering with our business leaders ensuring your team achieves their goals and developing our team members’ competencies and capabilities. In your role, you will,
Develop strategic plans to improve day-to-day productivity and efficiency of the retail operations to meet business goals, including a focus on revenue, personnel costs and operational costs.
Inspire the retail team in a positive and motivating manner, develop them to consistently deliver best-in-class sales performance and exceptional customer service, serving as a role model aligned with Heinemann’s Values and Leadership Behaviors.
Collaborate with various stakeholders locally and regionally, across different brands to define and implement action plans to boost, maximize, make changes where necessary on decision regarding product listing, brand activations, merchandising, staffing, training, etc.
Work with People and Culture team to tailor individual development plan for store leaders, (Assistant Operations Managers and Sales Team Leaders) support them with consistent coaching and ultimately building a continuous talent pipeline.
Analyse data (sales, traffic, flight movement) to provide intelligence and prepare reports, budget and forecasts.
Review and develop challenging incentive scheme to ensure shop and category targets are achieved, while remaining competitive with market.
Gatekeeper of policies, operating standards and a continuous review to ensure relevancy with the business while complying with the airport and custom regulations.
What you should bring along
A Bachelor /Master’s Degree in any discipline, with practical experience of between 15 to 20 years managing retail operations and commercial business.
Proven management experience with a strong ability to manage, coach and influence performance. There are 3 managers reporting into this position with a total of 100 retail team members.
Effective presentation and excellent communication, decision making and stakeholder management skills with the proven ability to build and sustain relationships.
Numerically driven, with strong financial and analytical skills combined with sound business acumen.
A pronounced can-do attitude, complemented by the capability to multi-task and the flexibility to handle changing requirements in a fast-paced, dynamic environment.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales, Customer Service, and Management
Retail
Referrals increase your chances of interviewing at Heinemann Asia Pacific Pte Ltd by 2x
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Sepang, Selangor, Malaysia .
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