324 Success Manager jobs in Malaysia

Join to apply for the Customer Success Manager role at Hexagon Asset Lifecycle Intelligence

Join to apply for the Customer Success Manager role at Hexagon Asset Lifecycle Intelligence

Direct message the job poster from Hexagon Asset Lifecycle Intelligence

Job Overview

Hexagon’s Asset Lifecycle Intelligence division is seeking a Customer Success Manager to to collaborate directly with our largest Enterprise and Strategic customers. This role is crucial to the success of our strategic customers and will be instrumental in driving adoption and value realization of our solutions. You will be responsible for understanding our customers' needs and delivering an exceptional customer experience. By engaging your customers using a consultative approach, you’ll position yourself as a preferred long-term strategic partner and serve as the trusted point of contact throughout their lifecycle. You will collaborate closely with the Sales, Services, Product, and Support teams.

The ideal candidate needs to reside in Malaysia. As the Customer Success Manager , you need to have a successful track record of managing and growing Fortune 500 customers, deliver strategic advice, and driving customer success. You must understand the motivations, business drivers, strategic goals, and desired business outcomes for your portfolio of large enterprise customers. You will lead cross-functional partnerships across your named customers and identify new ways our solutions can differentiate them in the market. Equipped with the knowledge of what it takes for customers to succeed with Hexagon, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Hexagon team, you’ll exemplify an empathetic, customer-centric perspective.

Responsibilities

Customer Portfolio Management: Maintain ownership of a portfolio of strategic customers, leveraging our Customer Success Methodology. Partner with customers to understand their motivations, business drivers, strategic goals, and desired business outcomes. Co-create joint customer success plans that include success metrics, engagement and adoption strategies, timelines, communication, and expansion plans.

Customer Journey Execution: Execute all phases of the customer journey, including onboarding, adoption, design and execution, change management consulting, business performance reviews, roadmap advisory, and renewal touchpoints.

Strategic Account Alignment: Partner closely with Sales Account Teams to align on strategic account plans, nurture executive relationships, facilitate Executive Business Reviews, Quarterly Business Reviews, and identify expansion opportunities.

Risk Management: Proactively identify risks to the customer achieving their stated business goals or renewing their agreements. Work closely with the account team and internal stakeholders to build and execute a risk mitigation plan.

Business Value Delivery: Deliver business value and innovation to a customer’s business by understanding key business challenges and potential for growth.

Executive Relationship Building: Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging the solution to achieve full business value.

Opportunity Identification: Identify opportunities for expansion of products and services to help drive success.

Technical Communication: Proactively communicate technical product updates, product roadmap, end-of-life notices, and other relevant updates.

Education / Qualifications

• Experience: 7-10 years of experience in a Customer Success, Consulting, or Account Management role managing large, complex Enterprise-level accounts.
• Consulting Skills: Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers.
• C-Level Communication: Ability to drive effective and influential conversations at the C-level; facilitate difficult discussions and adept at handling objections.
• Customer-Centric: Devoted to ensuring our customers’ success and adoption of Hexagon solutions. Advocate for regional customers’ needs.
• Cross-Functional Collaboration: Strong cross-functional collaborator with experience partnering with Account Executives or Partners to provide a high-quality, thoughtful customer experience.
• Proactive Team Player: Self-motivated, proactive team player with a bias for action. Able to work effectively in a highly ambiguous, ever-changing environment. Capable of zooming into granular details and zooming out to understand the larger strategy and philosophy behind decisions.
• Process-Oriented: Driven, process-oriented person able to effectively balance competing priorities and make decisions that best support the customer, the team, and Hexagon. Technical Tools: Prior experience with Salesforce and/or a customer success tool such as Gainsight is advantageous.
• Mindset: Data-driven mindset with the ability to analyse customer metrics and trends. Familiarity with customer journey mapping and success planning
• Language Skills: Fluency in English & Bahasa Indonesia business language skills (reading, writing, listening).
  
  

• Occasional domestic and international travel is associated with this position – estimated at 10-30%.
  
  

• In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Software Development

Referrals increase your chances of interviewing at Hexagon Asset Lifecycle Intelligence by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 9 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

This job is all about helping clients succeed as a Customer Success Manager at Foundingbird. You might like this job because you’ll be the main contact for clients, making sure their needs are met and finding new ways to delight them!

As Customer Success Manager at Foundingbird, you will work directly together with the Founder & CEO in client account management and ongoing service, support and sales development being the key go-to person in anticipating their needs, providing support, resolving any qualms or queries they may or may yet have to retain existing business revenue and close new business revenue opportunities with both existing and new client.

• Effectively provide key account management and ongoing service, support, and sales development to client accounts in building long-term relationships, being their key go-to contact for any administration business need they have.
• Be a bridge between our clients and our ops team and partners. Handle requests for changes in their business and ensure execution delivery and all client concerns and requests are attended to on time.
• Periodically check-in with our clientele to see if there are any changes to their business, how it’s going and see how we can support them.
• Design delightful customer experiences together with our team. Come up with new ideas on how we can surprise or delight the client in proactive ways.
• Periodically deal with clients who may not be satisfied (but let’s aim to prevent that from happening) and be proactive and adequate in solving their problems.
• Grow sales by identifying, analyzing and addressing business opportunities for both new and existing client accounts.
• Lead on timely client account receivable collection and prevent overdue.
• Build an understanding of client needs and communicate those back to the team internally to improve product, customer experience and service.
• Overall; have a keen eye for and executing on what could help grow # of customers & CLV.

We’re looking for a person with the following qualities:

• Loves being around people and making sure they’re taken care of.
• Thinks proactively and always seeks to find the best way to delight clients. Comes up with new ideas within budget to build relations with clients.
• Has some experience in marketing, sales or AM for at least 1 year+.
• Strong command of the English language. Command of other languages such as Bahasa or Chinese are a strong plus. Being able to communicate with different business communities within Malaysia is essential.
• Degree? Irrelevant, as long as you have motivation for the role and show that you are willing to learn, study and improve your work. This role can be for fresh grads, if you’re willing to immerse yourself into the world of entrepreneurship, learn and serve business owners.
• Presents themselves well and professionally.
• Ideally has personal transport (work related travel can be compensated).

Bonus :

• Experience in business administration/ corporate secretary services/ company law

• A competitive salary in the range of RM3 - 4k based on experience + commission
• A direct working relationship with the Founder & CEO
• Possibility to work remotely or from home from time to time (but we’re not fully remote due to the nature of our business - being in office is generally expected)
• Unlimited paid time off policy with min. 15 days.
• Medical benefits.
• Yearly Team retreat.
• More.

If you are interested, in addition to applying here, please email ( ) the CEO directly with the following information:

• Why you fit the profile we’re looking for and your past experience that is relevant
• What attracts you to this particular role

Applicants that do not follow these instructions will not be entertained.

If you deem to be a potential fit based on the information provided by you; we will invite you for coffee and get to know each other. There will be a total of 2 interviews / meetings before an official decision is being made.

Account Management

Customer Service

Customer Support

Yes, we won't keep track of your vacation days*. Discuss it with your team and we will figure out how you can enjoy that time off.

Go to a nice resort or do something active in the mountains! We will get the team together to have fun and connect with each other for a day or a few.

We'll cover your parking costs.

Your wellbeing is our priority. You get healthcare coverage for your GP, dental, optical, screening and even specialist visit.

Our office is stocked with a variety of complimentary snacks and beverages to keep you energised throughout the workday.

Got a particular book or a certain course you want to follow to enhance your skills on the job? We've got you covered for reasonable requests.

Foundingbird is a digital corporate secretary that helps Malaysian startups to incorporate their company, manage accounting and bookkeeping, and handle payroll all-in-one-place through an online dashboard at an affordable price.Our goal is to revamp how companies in South East Asia are incorporated, managed and transact with one another. We design delightful experiences that take the worry of administration from.

Join Captain’s Eye – Where AI Meets Maritime Innovation

Captain’s Eye is a fast-growing AI tech company revolutionizing safety and operational efficiency in the maritime industry through advanced CCTV and real-time analytics. Our technology empowers shipping companies worldwide with smart surveillance, actionable insights, and proactive risk management — making operations safer, faster, and more efficient.

Why this role matters

As our Customer Success Manager, you won’t just manage accounts — you’ll be the trusted partner guiding our customers to achieve their goals and unlock the full potential of our platform. Your work will directly influence customer satisfaction, product adoption, and the growth of Captain’s Eye globally. You’ll meet customers regularly — both virtually and face-to-face — to strengthen relationships and ensure they get maximum value from our solution.

What you’ll do

• Build and grow a portfolio of customer accounts, ensuring exceptional satisfaction and long-term retention
• Be the go-to contact post-onboarding, developing strong relationships with decision-makers and key stakeholders
• Meet customers in person and online for ongoing relationship-building, training, and strategic discussions
• Identify upsell and cross-sell opportunities that align with customer needs and drive business growth
• Collaborate with Sales and Product to deliver tailored solutions and create real impact
• Monitor account health through data, addressing risks before they become issues
• Lead QBRs, product training, and success planning sessions to maximize customer value
• Maintain accurate records in CRM and customer success tools

What you bring

• Experience in Customer Success or Account Management (B2B SaaS preferred; maritime or AI experience a plus) – 2+ years is an advantage, but not mandatory
• Strong communication and relationship-building skills
• Proven ability to identify opportunities and drive customer growth
• Data-driven mindset with the ability to translate insights into action
• Thrives in a fast-paced, high-growth environment

Direct message the job poster from Ethea Solutions

Customer Success Manager – APAC | Cybersecurity SaaS | Kuala Lumpur (Remote)

We’re hiring a Customer Success Manager (CSM) to support an innovative, high-growth cybersecurity SaaS company expanding across APAC.

This role is ideal for someone who thrives in a strategic, hands-on CSM position and wants to take full ownership of customer relationships, product adoption, and renewals—while also getting involved in light technical troubleshooting and account expansion .

What You’ll Be Doing

• Manage a portfolio of enterprise customers across Southeast Asia, ANZ, and Japan
• Act as the primary point of contact for onboarding, enablement, and ongoing customer success
• Troubleshoot minor product issues independently before escalating to technical teams
• Drive renewals and upsells by helping customers expand into new use cases
• Collaborate with regional leadership, sales, and engineering to deliver value across the customer lifecycle
• Work remotely from Kuala Lumpur, with occasional travel for client meetings and industry events

What We’re Looking For

• Experience in Customer Success, Account Management, or Technical Account Management in a B2B SaaS environment
• Strong communication skills in English (other APAC languages are a bonus)
• Technically capable – comfortable navigating product functionality and solving minor issues
• Commercially minded – confident managing renewal timelines and expansion conversations
• Familiar with APAC customer cultures – adaptable across ASEAN, ANZ, and Japan
• Independent, organized, and reliable in a remote working setup

Bonus Points If You Have

• Experience managing large enterprise customers across APAC (not just SEA)

Why This Role

• Work with a globally recognized, pre-IPO cybersecurity company
• Be the face of the business for key customers across APAC
• Influence outcomes, reduce churn, and grow customer value
• Enjoy startup agility with enterprise backing
• Flexible, remote-first environment with a home base in Kuala Lumpur
• Interested? Apply now or get in touch for a confidential conversation

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales, Customer Service, and Information Technology
• Industries Computer and Network Security and Software Development

Referrals increase your chances of interviewing at Ethea Solutions by 2x

Get notified about new Customer Success Manager jobs in Greater Kuala Lumpur .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 hour ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR4,500.00 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR4,500.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

About SEEK

Connecting your potential with possibility at SEEK.

At SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale, and our world-class technology solutions connect more people to relevant employment and education opportunities. The work we do impacts people’s lives when it matters.

We value and celebrate the diversity of our employees who rise to the challenge to contribute to the success of our organisation. It’s a fast-paced and encouraging environment where everyone is passionate about our common purpose and where our people can build enriching and exciting careers. Our future potential is your opportunity.

At SEEK, our biggest asset is our people. We are proud of our community of valued, dedicated, and diverse individuals who really know their stuff. Our culture statement, Our SEEK , outlines what makes SEEK outstanding and a little bit different. It details the Principles and Behaviours of our best people, which include:

• Passion: we are passionate about SEEK, our purpose, our customers, and our community.
• Team: we care about each other and collaborate to achieve together.
• Delivery: we complete tasks with excellence and achieve great results.
• Future: we believe and act for the long term.

Essential Skills, Experience, and Proficiencies

• Passion and obsession with our customer’s needs: demonstrate curiosity about customer success and service.
• Experience in facilitating group training sessions and providing one-to-one consulting to achieve strategic business outcomes for clients.
• A proven track record of establishing strong client and internal collaborator relationships at all levels within an organization, including managing senior collaborator expectations.
• Effective communication skills, with the ability to influence and drive behavioural change.
• Understanding of end-to-end recruitment processes, HR technologies, talent acquisition, and candidate sourcing challenges. A background in Human Resources or Recruitment is highly regarded.
• Ability to analyze data, derive insights, and use that for continuous improvement and innovative solutions in a dynamic marketplace.
• Experience in Sales/Account Management and Recruitment is advantageous.

Location: Kuala Lumpur,Federal Territory of Kuala Lumpur,Malaysia

About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

Skills and Requirements

• 5+ years experience in supporting complex enterprise customers with marketing technology solutions (email, push, SMS) or closely related solutions with an understanding of technical, product, and marketing disciplines
• Has a strategic mindset and ability to make sense of complex business needs
• Exceptional project management and organizational skills - especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines
• Understanding of roles and responsibilities within technical organizations to understand who does what at a high level to involve the right people
• Exceptional attention to detail - working with a customer in a highly regulated environment
• Ability to understand customer requirements and see how MoEngage can add value in various ways.
• Comfortable with communicating with all levels of team members internally and externally from C-level executives to individual contributors
• The ability to collaborate and build strong relationships with customers
• Previous experience in Customer Success or Support Engineer roles for a SaaS company is a plus
• SaaS and B2B experience is a must

Responsibilities

• You will be the main point of contact for MoEngage for Mid-Market and Enterprise level customers and their team members
• Actively monitor client usage and identify opportunities to upsell additional products and services
• Troubleshoot and resolve client issues and provide proactive solutions to minimize potential issues
• Conduct regular client check-ins and provide QBRs to ensure clients are receiving value from our products and services
• Develop and implement client retention strategies to ensure long-term partnerships
• Conduct client satisfaction surveys and analyze feedback to improve the customer experience
• Project manage different projects between MoEngage and our account
• Monitor customer health, satisfaction, risks, and escalations
• Augment the MoEngage team members supporting the customer to ensure timely response and interpretation of solutions
• Coordinate calls between marketing, product, sales, and engineering teams
• Have an understanding of the steps to create product requirement documents
• Keep up to date and establish a deep knowledge of MoEngage’s solutions and product
• Help customers achieve their objectives by working with MoEngage internal teams delivering timely technical guidance, enablement, and best practices materials
• Work with internal account teams to identify and resolve renewal risk, build strategies to drive further customer adoption
• Be the voice of the customer when engaging with internal teams

About Us

Kegmil is revolutionizing the way mission-critical assets are repaired and maintained – by transforming complex systems of people and processes into streamlined, intelligent operations. Our mission is to empower millions of deskless field service professionals across Asia’s asset-centric industries with superior technology to elevate service excellence, operational insight, and profitable growth. Our cloud-based, mobile-first, and AI-powered platform automates and optimizes every aspect of field service from job scheduling and dispatch to execution and reporting. Kegmil is trusted by leading organizations across mission-critical sectors – including elevator, fire protection, data center, medical equipment, and aerospace – to build the next-generation digital backbone that unifies FSM, modular ERP, and AI-powered workflows into one seamless platform for simpler, smarter, field service. We are a curious and collaborative team that finds purpose in solving real-world, high-stakes problems for our customers. We learn and grow together in a supportive and inclusive culture – where every voice matters, ownership is expected, and customer success is everyone’s priority.

Location: Singapore

Team: RevOps

We’re seeking an empathetic problem-solver who enjoys talking to customers, understands their needs, and helps them unlock the full potential of Kegmil by driving adoption and usage. As a trusted advisor, you’ll guide clients through onboarding, training, and ongoing value realization –ensuring users get the most out of our solution.

You’ll play a key role in building the Customer Success function from the ground up, working with leadership to define the playbook and build repeatable processes as part of our RevOps strategy. As the voice of the customer, you’ll turn feedback into insights, surface product gaps, and shape product priorities that deliver impactful results. Your work will be felt in every customer win – earning trust, delivering measurable outcomes, and nurturing clients into lasting advocates.

What You’ll Do

• Develop and maintain trusted relationships with assigned customers, from onboarding through adoption, value realization, renewal, and expansion as their success partner
• Understand customers’ business goals, operations, and challenges, aligning Kegmil’s platform to deliver measurable value and help users achieve their desired outcomes
• Demonstrate solid knowledge of Kegmil’s product and features
• Act as the voice of the customer, gathering feedback, identifying product gaps, and collaborating with cross-functional teams (product, engineering, support, sales) to drive continuous improvement and innovation
• Monitor customer health, remove adoption blockers, mitigate churn risk, and manage escalations – addressing challenges with urgency, empathy, and creativity Lead business reviews and strategic conversations with customers, presenting data-driven insights, adoption metrics, and value realization plans
• Leverage data and analytics to identify opportunities for increased engagement, expansion, and advocacy – turning happy customers into long-term evangelists
• Contribute to the development of Customer Success playbooks, processes, and tools to scale excellence as part of Kegmil’s RevOps strategy

What You’ll Bring

• 3+ years’ experience in Customer Success or Account Management in SaaS or enterprise software – you know how to build trust, drive adoption, and deliver measurable value
• Customer-first mindset – you care deeply about understanding customer needs and challenges, and you champion their success as a trusted advisor
• Strong relationship-building and communication skills – people trust you because you connect confidently with stakeholders at all levels through clear, empathetic, and thoughtful communication
• Collaborative and proactive – you thrive working across teams (product, engineering, sales, support) and take ownership to ensure customers achieve their desired outcomes
• Problem-solver with a bias for action – you’re resourceful, creative, and stay calm under pressure to resolve issues quickly and effectively
• Growth mindset – you’re curious, eager to learn, and excited to continuously improve your knowledge of Kegmil’s platform, customer needs, and industry best practices

What We Offer

• Real-world impact – help customers solve critical operational challenges through digital transformation
• Fast-track to leadership – a clear path to grow into a leadership role as we scale rapidly
• Autonomy and ownership – you’re trusted to take initiative and make decisions, with the freedom to learn, try, and contribute
• Flexible, hybrid work – focus on impact, not hours or location
• Competitive salary with equity participation – share in our success as we grow, including commission opportunities on joint wins

About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

Skills and Requirements

• 5+ years experience in supporting complex enterprise customers with marketing technology solutions (email, push, SMS) or closely related solutions with an understanding of technical, product, and marketing disciplines
• Has a strategic mindset and ability to make sense of complex business needs
• Exceptional project management and organizational skills - especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines
• Understanding of roles and responsibilities within technical organizations to understand who does what at a high level to involve the right people
• Exceptional attention to detail - working with a customer in a highly regulated environment
• Ability to understand customer requirements and see how MoEngage can add value in various ways.
• Comfortable with communicating with all levels of team members internally and externally from C-level executives to individual contributors
• The ability to collaborate and build strong relationships with customers
• Previous experience in Customer Success or Support Engineer roles for a SaaS company is a plus
• SaaS and B2B experience is a must

Responsibilities

• You will be the main point of contact for MoEngage for Mid-Market and Enterprise level customers and their team members
• Actively monitor client usage and identify opportunities to upsell additional products and services
• Troubleshoot and resolve client issues and provide proactive solutions to minimize potential issues
• Conduct regular client check-ins and provide QBRs to ensure clients are receiving value from our products and services
• Develop and implement client retention strategies to ensure long-term partnerships
• Conduct client satisfaction surveys and analyze feedback to improve the customer experience
• Project manage different projects between MoEngage and our account
• Monitor customer health, satisfaction, risks, and escalations
• Augment the MoEngage team members supporting the customer to ensure timely response and interpretation of solutions
• Coordinate calls between marketing, product, sales, and engineering teams
• Have an understanding of the steps to create product requirement documents
• Keep up to date and establish a deep knowledge of MoEngage’s solutions and product
• Help customers achieve their objectives by working with MoEngage internal teams delivering timely technical guidance, enablement, and best practices materials
• Work with internal account teams to identify and resolve renewal risk, build strategies to drive further customer adoption
• Be the voice of the customer when engaging with internal teams

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from OSF Digital

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

Responsibilities

• Own overall relationship with assigned clients
• Ensure retention and satisfaction of all assigned clients
• Aid clients in achieving their goals
• Craft internal processes - We are always looking for better ways to support our customers. Everyone on the team has ownership in the process and participates in building it and making it better.
• Educate - Our team is here to help people find better ways of managing supply chains. This means you need to be a good teacher and bring users with you on their supply chain journey.
• Build and foster cross-functional relationships with Product, Engineering, Sales, Finance and Operations
• Evangelize customer success stories and customer success systems and processes
• Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status
• Perform quarterly business reviews to align on business priorities, Supply Chain performance, optimization opportunities, product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from the product

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 1+ years of experience as a customer success manager, account manager, or in customer success, account management, or customer service roles.
• Fluency in Mandarin and English Language
• Ability to analyse customer data and usage trends to identify areas of improvement.
• Understanding of product management and its impact on customer experience.
• Good interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.
• Good problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.
• Good organisational and time management skills, with the ability to manage multiple accounts and priorities simultaneously.
• Familiarity with CRM tools, customer success platforms, and analytics software.
• Solid negotiation skills to handle complex customer accounts.

Nice To Have

• Supply chain experience or knowledge of the space
• Previous experience at a technology start-up or B2B SaaS experience
• Familiarity with integrations and how systems connect to each other
• Familiarity with Salesforce, Zendesk, Vitally, Product tours, content building

To Apply:

We’d love to see your CV and find out more details around your career so far please send your CV through this advert. We’ll be reviewing all applications quickly and may progress to interviews before this advert closes, so don’t delay – send through your application now!

OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, national origin, marital status, or any other protected category in any of the jurisdictions in which we conduct business.

• Seniority level Associate

• Employment type Contract

• Job function Customer Service
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at OSF Digital by 2x

Get notified about new Customer Success Manager jobs in Malaysia .

Malaysia SGD42,000.00-SGD60,000.00 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 11 months ago

Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.