9 Studio Operations jobs in Malaysia

dentsu Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Operations Executive , Media Operations role at dentsu

dentsu Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Operations Executive , Media Operations role at dentsu

Job Description:

ith a team of approximately 68,000 employees, and boasts a network of world-class brands, including Carat, Dentsu Creative, dentsu X, iProspect, Merkle, and more. These brands, each with deep expertise in media, creativity, and digital, collaborate to deliver integrated growth solutions that create lasting, meaningful impact.

What your typical day will look like:

As the Operations Executive for Media Operations, your role is to support the Client Leaders, their team, and the Operations Managers by providing operational support of one or more elements of the end-to-end client lifecycle, from onboarding through offboarding, as well as billing, processes, budget maintenance, reporting, and audit.

Job Description:

Dentsu is a global leader in integrated growth and transformation, driving sustainable solutions and innovation for some of the world's most influential brands. Founded in 1901, dentsu operates in approximately 120 countries with a team of approximately 68,000 employees, and boasts a network of world-class brands, including Carat, Dentsu Creative, dentsu X, iProspect, Merkle, and more. These brands, each with deep expertise in media, creativity, and digital, collaborate to deliver integrated growth solutions that create lasting, meaningful impact.

What your typical day will look like:

As the Operations Executive for Media Operations, your role is to support the Client Leaders, their team, and the Operations Managers by providing operational support of one or more elements of the end-to-end client lifecycle, from onboarding through offboarding, as well as billing, processes, budget maintenance, reporting, and audit.

Core responsibilities include:

• Client Engagement & Process Improvement – Maintains relationships across Media Operations, gathers feedback for continuous improvement, and ensures adherence to processes and SOPs.
• Client Onboarding & Offboarding – Supports smooth transitions for client operations, ensuring proper management from onboarding to offboarding.
• Billing & Budget Management – Approves invoices, reconciles media deliveries with suppliers, conducts billing audits, and ensures budget tracking through MPAs and other financial references.
• Operational Efficiency & Compliance – Maximizes offshoring utilization, contributes to SOP documentation, enhances operational KPIs, and provides additional support as needed.
  
  
  

• Technical Skills & Expertise – Strong proficiency in Microsoft Excel (Pivot Tables, VLOOKUP) with experience in billing, financial tracking, or procurement systems.
• Media & Financial Knowledge (Preferred) – Understanding of media operations, budgeting, invoicing, and supplier reconciliation is an advantage.
• Client & Stakeholder Management – Ability to build relationships, support client onboarding/offboarding, and ensure process adherence.
• Operational & Process Efficiency – Strong analytical, problem-solving, and multitasking skills to enhance SOPs, optimize workflows, and improve financial and operational processes.
  
  
  

• Flexible hybrid working arrangement.
• The opportunity to give back with dedicated volunteer leave and our whole-company event, One Day for Change
• 3 whole company Wellness days off per year for you to switch off and take your day, your way
• Career Development and Learning & Development opportunities, including access to our global online dentsu University
• Be part of a global network that truly invests in recognising performance with via our Never Before Awards, and social impact, including having a clearly mapped path to becoming net zero
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Advertising Services

Referrals increase your chances of interviewing at dentsu by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Damansara, Selangor, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 6 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Bandar Baru Bangi, Selangor, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR5,000.00-MYR7,000.00 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR4,000.00 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

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Overview of job
GroupM is the world’s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for anExecutive, Buying (Non-Biddable) to join us. In this role, you will be responsible for handling media vendors and facilitating clients throughout the buying process and additional duties as assigned. The role includes both independent and coordinated buying initiatives.

At GroupM APAC, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us.

3 best things about the job:

1. Being part of a talented, and passionate team
2. Working and interacting closely with top media corporations
3. Opportunity to implement and execute industry first initiatives

In this role, your goals will be:

In three months:

• Complete knowledge of buying and planning systems.
• Understanding of the GroupM buying and planning process – includes basic understanding and importance of proprietary tools.
• Execute basic media and proprietary campaigns.

In six months:

• Conduct negotiations with partners and close deals.
• Analyze and interpret data and its impact.
• Develop strong relationships with partners.

In 12 months:

• Develop, execute and analyze negotiation deals.
• Promote GroupM proprietary products.
• Close negotiation deals and manage assigned clients.

What your day job looks like at GroupM:

The Buying team at GroupM Nexus delivers best in class media buying and implementation.
The following are the responsibilities of the Non-Biddable Buying team. The varying degree of complexity is subject to individual job level:

• Solid understanding of brand, deliverables and campaign KPI’s of the assigned clients ‘portfolio
• Proactively identify opportunities to improve and enhance client’s campaigns and advise Client Delivery team accordingly
• Proactively address, and when needed escalate, any issue that compromises the quality and timeliness of deliverables
• Conduct quality control and assurance of the own workstream before handing it over to another team
• Understanding and 100% compliance with finance processes and GroupM policies and procedures

KEY INDIVIDUAL RESPONSIBILITIES

• Independently execute Non-Biddable traditional & digital campaigns (such as TV, Non-TV, or Digital) for the assigned portfolio of GroupM clients
• Create media schedules using the media operating system for review and approval
• Monitor, manage and report on clients’ budgets and deliveries of clients KPI across offline media
• Coordinate with respective parties on tracking data for weekly monitoring performance
• Create and maintain Material Requirements for campaigns, including liaising with content providers and vendors to ensure smooth delivery of campaign materials to vendors
• Ensure the best in class process is adhered to for all campaign operations
• Work closely with all team members to improve working efficiency and effectiveness
• Learn new tools and delivery technologies to maximize campaign performance
• Develop strong relationships with Non-Biddable traditional & digital media vendors, media owners, Ad Serving and Ad Technology’s partners to capitalize on their product offering, key differentiation and technical Ads specifications
• Contribute actionable insights and analysis to mid and post campaign reports to improve in-flight optimizations and future campaign brief recommendations
• Be the key point of contact with the finance team on client invoicing and vendor payment issues
• Any other project or tasks as assigned from time to time

What you’ll bring:

• Highly numerate, organized, with an ability to demonstrate implementation and adherence to processes
• Good understanding of analytical techniques and interest in discovering insights from post campaign data
• Strive for excellence demonstrated by a commitment to continuous improvement, taking initiative and delivering results despite constraints
• Meticulous attention to detail and problem solving

Minimum qualifications:

• Bachelor’s degree, or equivalent diploma in disciplines as STEM, Mass Communications, Digital Advertising/Media, Business Studies or relevant experience
• Proficiency with Microsoft Office, especially Outlook and Excel
• Effective communication skills and ability to adjust to a fast-changing environment
• Team player - able to receive and provide feedback professionally, thrive in a team environment and able to work collaboratively

More about GroupM

GroupM - GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow.

Discover more about GroupM at
Follow @GroupMAPAC on Twitter
Follow GroupM on LinkedIn -

About Malaysia

GroupM Malaysia is situated in the prime location of Mutiara Damansara, Petaling Jaya. Malaysia is a multi-racial and multicultural country, there is a strong “Muhibbah” culture and the office environment is full of “Semangat” as half of our talent are below the age of 30.

You can expect diversity, strong collaboration and a fun yet dynamic environment here! With endless growth opportunities for marketing, media and branding professionals, we provide the support to enable ambitions to come to life. If you are looking for an exciting and challenging career in media, there is no better place to be in than Malaysia.

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

#LI-Promoted

Publicis Groupe is not just a company you work for; it’s a platform for you to take your talent to the world.

If you want to help change the world, ideas alone are not enough. Real impact can only come from having meaningful access to a world of knowledge, people and resources. At Publicis Groupe, you are connected to our global network, intelligence, tools, clients, brands and 80,000 brilliant minds with expertise in data, technology, media, strategy, creativity and business transformation, all literally at your fingertips.

Go ahead, the world is waiting.

Publicis Groupe is the third largest communications group in the world. Founded in Paris in 1926, we are present in more than 100 countries as leaders in marketing, communication, and digital business transformation. Two of its biggest solution hubs in Singapore - Publicis Communications and Publicis Media & Digital.

Publicis Communications, the creative communications hub of the Publicis Groupe, is a collective of the most passionate, purposeful, and progressive creative agencies in Singapore. They are Publicis Worldwide, Leo Burnett, Saatchi & Saatchi, Prodigious, and MSL.

Publicis Media & Digital, which is comprised of global media agency brands Starcom, Zenith, Spark Foundry, and Performics, is powered by digital-first, data-driven global practices that together, help our clients navigate the modern media landscape.

Our two other solution hubs, Publicis Sapient and Publicis Commerce, empower businesses to embrace digital transformation and equip them with a total commerce experience.

Billing Admin

• Manage the media billing processes which involves,
• Co-coordinating with media planning teams on billing instructions
• Media plan actualization and reconciliation on monthly basis
• Update spots and remarks on Publicis’s proprietary billing platform based on actualized amount
• Generate proforma invoices for shared service team’s approval
• Resolving billing discrepancies with relevant stakeholders e.g. media vendors, media, finance and shared service teams
• Billing status monitoring and reporting
• Participate in finance WIP billing meetings to make sure Client's invoices get processed and meet billing timelines
• Other billing requirements include,
• Support requirements for onboarding of new suppliers
• Ensure 100% billing completion within three months of activity end date
• Resolve/respond to client billing queries

Media Buying (Offline and/or Online)

• The day-to-day media buying for the agency
• Deliver excellent master contract pricing through negotiation and relationships with media owners, wherever applicable
• Develop understanding of client business and role of online in delivering objectives ways of working from planning to getting approval and billing process
• Deliver added value opportunities across clients wherever possible
• Book all campaigns according to the brief (with confirmed media) and ensure financials are correct
• Monitor campaign delivery and reconcile any under deliveries
• Assist with auditing process across specific client base
• Follow through the closed job for invoicing process (incl. (proof of ads, supplier invoices, TV reporting, signed schedule)
• Constantly monitor performance and delivery of ad server and vendor reporting
• Monitor and report on clients’ expenditure update by campaign by media, if needed
• Keep track of clients’ media master contract fulfilments
• Prepare CI for all mediums and help Planners manage all material submission timelines
• Maintain co-ownership of WIP report with finance team, ensure that jobs are progressively reconciled and closed

Qualifications

• A minimum of 1-3years experience inmedia agency handling media trafficking or buying. Familiar with and have worked with the major publishers
• Proficiency in offline buying. Preferably has experience with online buying (both self-served and managed service) and digital ad operations
• Strong in numbers and intermediate skills in Microsoft Excel (such as pivot table and v-lookup)
• Analytical and meticulous with an excellent eye for details
• A team player with an action-oriented mind-set, who is able to work with minimal supervision
• Eager to learn and to be an expert on billing tools and systems
• Excellentwritten and verbal communication skill
• Proactive and ability to prioritize tasks, work well under pressure

Overview of job
GroupM is the world’s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for anExecutive, Buying (Non-Biddable) to join us. In this role, you will be responsible for handling media vendors and facilitating clients throughout the buying process and additional duties as assigned. The role includes both independent and coordinated buying initiatives.

At GroupM APAC, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us.

3 best things about the job:

1. Being part of a talented, and passionate team
2. Working and interacting closely with top media corporations
3. Opportunity to implement and execute industry first initiatives

In this role, your goals will be:

In three months:

• Complete knowledge of buying and planning systems.
• Understanding of the GroupM buying and planning process – includes basic understanding and importance of proprietary tools.
• Execute basic media and proprietary campaigns.

In six months:

• Conduct negotiations with partners and close deals.
• Analyze and interpret data and its impact.
• Develop strong relationships with partners.

In 12 months:

• Develop, execute and analyze negotiation deals.
• Promote GroupM proprietary products.
• Close negotiation deals and manage assigned clients.

What your day job looks like at GroupM:

The Buying team at GroupM Nexus delivers best in class media buying and implementation.
The following are the responsibilities of the Non-Biddable Buying team. The varying degree of complexity is subject to individual job level:

• Solid understanding of brand, deliverables and campaign KPI’s of the assigned clients ‘portfolio
• Proactively identify opportunities to improve and enhance client’s campaigns and advise Client Delivery team accordingly
• Proactively address, and when needed escalate, any issue that compromises the quality and timeliness of deliverables
• Conduct quality control and assurance of the own workstream before handing it over to another team
• Understanding and 100% compliance with finance processes and GroupM policies and procedures

KEY INDIVIDUAL RESPONSIBILITIES

• Independently execute Non-Biddable traditional & digital campaigns (such as TV, Non-TV, or Digital) for the assigned portfolio of GroupM clients
• Create media schedules using the media operating system for review and approval
• Monitor, manage and report on clients’ budgets and deliveries of clients KPI across offline media
• Coordinate with respective parties on tracking data for weekly monitoring performance
• Create and maintain Material Requirements for campaigns, including liaising with content providers and vendors to ensure smooth delivery of campaign materials to vendors
• Ensure the best in class process is adhered to for all campaign operations
• Work closely with all team members to improve working efficiency and effectiveness
• Learn new tools and delivery technologies to maximize campaign performance
• Develop strong relationships with Non-Biddable traditional & digital media vendors, media owners, Ad Serving and Ad Technology’s partners to capitalize on their product offering, key differentiation and technical Ads specifications
• Contribute actionable insights and analysis to mid and post campaign reports to improve in-flight optimizations and future campaign brief recommendations
• Be the key point of contact with the finance team on client invoicing and vendor payment issues
• Any other project or tasks as assigned from time to time

What you’ll bring:

• Highly numerate, organized, with an ability to demonstrate implementation and adherence to processes
• Good understanding of analytical techniques and interest in discovering insights from post campaign data
• Strive for excellence demonstrated by a commitment to continuous improvement, taking initiative and delivering results despite constraints
• Meticulous attention to detail and problem solving

Minimum qualifications:

• Bachelor’s degree, or equivalent diploma in disciplines as STEM, Mass Communications, Digital Advertising/Media, Business Studies or relevant experience
• Proficiency with Microsoft Office, especially Outlook and Excel
• Effective communication skills and ability to adjust to a fast-changing environment
• Team player - able to receive and provide feedback professionally, thrive in a team environment and able to work collaboratively

More about GroupM

GroupM - GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow.

Discover more about GroupM at
Follow @GroupMAPAC on Twitter
Follow GroupM on LinkedIn -

About Malaysia

GroupM Malaysia is situated in the prime location of Mutiara Damansara, Petaling Jaya. Malaysia is a multi-racial and multicultural country, there is a strong “Muhibbah” culture and the office environment is full of “Semangat” as half of our talent are below the age of 30.

You can expect diversity, strong collaboration and a fun yet dynamic environment here! With endless growth opportunities for marketing, media and branding professionals, we provide the support to enable ambitions to come to life. If you are looking for an exciting and challenging career in media, there is no better place to be in than Malaysia.

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

#LI-Promoted

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Job Responsibilities:

• Oversee and supervise a team of agents, monitor agent attendance, performance and productivity.
• Ensure agents are continuously kept abreast of operational changes.
• Conduct agent observation and provide feedback.
• Ensure uniform understanding and adherence to policies, procedures and company programs.
• Assist in developing and streamlining procedures.
• Coach, motivate, reward, counsel and assist with disciplinary actions as necessary.
• Provide quality service to both internal and external customers – on and off-line.
• Assist agents with customer interaction on situations requiring special handling.
• Ensure open flow of communication between agents, supervisors and management.
• Prepare and ensure accuracy of reports.
• Assure service level standards are met.
• Perform other duties as assigned.

Job Requirements:

• Diploma or Bachelor’s Degree holder is preferable.
• Possess minimum 2 year team lead/supervisory working experience in BPO/Call Center . An assertive, well-organized self-starter with demonstrated supervisory experience in managing operations.
• A detail-oriented person with excellent written and verbal communication skills inEnglish language.
• Must know how to use excel file for reporting.
• Demonstrate behaviors that support high quality standards.
• Recognize trends and escalate information as appropriate.
• Proven track record of success to motive agents and exceed performance metrics.
• Present information effectively and persuasively across various communication channels.
• Problem solving to gather and analyze information and uses it to develop effective solutions.
• Tolerate stressful situations well.
• Able to work on 24/7 rotational shift.

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Job Description
In your new role you will:

• Performance Improvement: Drive cost, quality, and delivery improvements across all related sites during ramp-up and high-volume production, ensuring alignment with business objectives in close collaboration with production, test engineering, and R&D teams
• New Product Introduction and Change Management: Manage the ramp-up of new products and lead change management projects, ensuring seamless integration into existing production processes
• Sales and Marketing Support: Provide production-related support to Sales and Marketing colleagues, ensuring effective communication and alignment of production capabilities with customer needs
• Global Collaboration: Interact with global internal and external partners, fostering collaborative relationships and driving business growth through effective communication and partnership