394 Strategic Operations jobs in Malaysia

Job Description

• Design initiatives using analytical and conceptual problem-solving methodologies to strategically improve users’ and partners’ experiences at Shopee.
• Identify function/ product gaps and initiate transformational projects/ initiatives.
• Be involved in complex end to end projects - from concept, feasibility, and financing; through planning, statutory process, and design; into commissioning and operational readiness.
• Acquire a deep understanding of the technical and/or business aspects of the transformations to effectively manage deliverables and resources.
• Act as point of contact as well as communicating strategies and objectives between departments within the company to drive project success.
• Work with function stakeholders to lead and drive projects that enable business improvement and transformation.
• Communicate and present findings and outcomes to senior management and stakeholders in a structured manner.

Requirements

• Strong academics from top-tier institutions with Bachelor’s Degree or Advanced Degree (preferably an MBA) in a relevant field.
• More than 8 years of working experience from top tier management/ strategy consulting firms preferred.
• Superb business acumen and able to see operational improvements with a commercial perspective.
• Possess in-depth knowledge/ defined involvement in helping frame, design and execute solutions for challenging business conditions.
• Highly analytical and able to generate and present meaningful and actionable data backed analysis in a structured manner.
• Strong logical thinking and problem-solving abilities.
• Excellent verbal and written communication skills.

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Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview Join to apply for the

Strategic Operations Manager

role at

Shopee .

Responsibilities

Design initiatives using analytical and conceptual problem-solving methodologies to strategically improve users’ and partners’ experiences at Shopee.

Identify function/product gaps and initiate transformational projects/initiatives.

Be involved in complex end-to-end projects—from concept, feasibility, and financing through planning, statutory process, and design, into commissioning and operational readiness.

Acquire a deep understanding of the technical and/or business aspects of the transformations to effectively manage deliverables and resources.

Act as point of contact and communicate strategies and objectives between departments within the company to drive project success.

Work with function stakeholders to lead and drive projects that enable business improvement and transformation.

Communicate and present findings and outcomes to senior management and stakeholders in a structured manner.

Qualifications

Strong academics from top-tier institutions with Bachelor’s Degree or Advanced Degree (preferably an MBA) in a relevant field.

More than 8 years of working experience from top-tier management/strategy consulting firms preferred.

Superb business acumen and ability to see operational improvements with a commercial perspective.

Possess in-depth knowledge/defined involvement in helping frame, design and execute solutions for challenging business conditions.

Highly analytical and able to generate and present meaningful data-backed analysis in a structured manner.

Strong logical thinking and problem-solving abilities.

Excellent verbal and written communication skills.

Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: Internet Marketplace Platforms and Technology, Information and Internet

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Job Description

Design initiatives using analytical and conceptual problem-solving methodologies to strategically improve users’ and partners’ experiences at Shopee. Identify function/ product gaps and initiate transformational projects/ initiatives. Be involved in complex end to end projects - from concept, feasibility, and financing; through planning, statutory process, and design; into commissioning and operational readiness. Acquire a deep understanding of the technical and/or business aspects of the transformations to effectively manage deliverables and resources. Act as point of contact as well as communicating strategies and objectives between departments within the company to drive project success. Work with function stakeholders to lead and drive projects that enable business improvement and transformation. Communicate and present findings and outcomes to senior management and stakeholders in a structured manner. Requirements

Strong academics from top-tier institutions with Bachelor’s Degree or Advanced Degree (preferably an MBA) in a relevant field. More than 8 years of working experience from top tier management/ strategy consulting firms preferred. Superb business acumen and able to see operational improvements with a commercial perspective. Possess in-depth knowledge/ defined involvement in helping frame, design and execute solutions for challenging business conditions. Highly analytical and able to generate and present meaningful and actionable data backed analysis in a structured manner. Strong logical thinking and problem-solving abilities. Excellent verbal and written communication skills.

#J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features.

We are seeking a highly capable and execution-oriented Head of Delivery and Execution to ensure that internal priorities are consistently actioned, tracked, and delivered. This role is critical in maintaining business momentum while senior leadership is engaged in external engagements, strategic initiatives, or travel. This is a structured, operational role designed for a doer, someone who ensures no action is lost, no task goes untracked, and no team is left without accountability. The successful candidate will serve as a unifying force across departments, driving delivery cadence, execution visibility, and consistent follow-through.

Key Responsibilities

1. Cross-Functional Delivery Oversight

• Monitor execution across Technical, Commercial, HR, Finance, and other functional teams.
• Proactively follow up on action items, key milestones, and internal delivery commitments.
• Ensure alignment of departmental workstreams with business priorities.

2. Progress Management and Follow-Up

• Maintain central trackers and dashboards to monitor deliverables and project milestones.
• Escalate risks or slippages early, and ensure timely resolution.
• Guarantee continuity across meetings, handovers, and ongoing workstreams.

3. PMO-Style Project Support

• Apply light-touch project governance to high-impact workstreams.
• Support internal and board-level reporting through structured status updates.
• Align cross-functional initiatives to business timelines and strategic goals.

4. Functional Coordination

• Drive coordination between departments to eliminate silos and enhance efficiency.
• Step into ownership or coordination gaps to prevent delivery breakdowns.
• Escalate and resolve delivery issues with practical, actionable solutions.

5. Operational Rhythm and Discipline

• Institutionalise the use of templates, SOPs, trackers, and reporting tools.
• Reinforce delivery cycles through regular check-ins, updates, and reviews.
• Ensure decisions translate into tangible outcomes without overcomplicating processes.

6. Output Quality and Delivery Support

• Support teams in elevating the quality of internal outputs (e.g., reports, decks, documentation)
• Bring structure and follow-through to ad hoc or fast-paced workstreams
• Coach junior team members on execution best practices and delivery discipline

Experience

• 7–12 years of experience in business operations, internal strategy, transformation, or PMO type roles.
• Demonstrated ability to drive execution across cross-functional teams and complex projects.
• Highly organized, with strong prioritization and multi-tasking capabilities.
• Skilled in coordinating stakeholders and maintaining delivery momentum without formal authority.
• Proficient in Microsoft Excel, PowerPoint, and modern workflow tools (e.g., Notion, Airtable, Asana).
• Calm and solutions-oriented under pressure, with a structured and pragmatic mindset.
• Comfortable working in dynamic, high-growth environments with multiple internal stakeholders.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management
• Industries Food and Beverage Manufacturing

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Sign in to set job alerts for “Delivery Lead” roles.

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features. We are seeking a highly capable and execution-oriented Head of Delivery and Execution to ensure that internal priorities are consistently actioned, tracked, and delivered. This role is critical in maintaining business momentum while senior leadership is engaged in external engagements, strategic initiatives, or travel. This is a structured, operational role designed for a doer, someone who ensures no action is lost, no task goes untracked, and no team is left without accountability. The successful candidate will serve as a unifying force across departments, driving delivery cadence, execution visibility, and consistent follow-through. Key Responsibilities 1. Cross-Functional Delivery Oversight Monitor execution across Technical, Commercial, HR, Finance, and other functional teams. Proactively follow up on action items, key milestones, and internal delivery commitments. Ensure alignment of departmental workstreams with business priorities. 2. Progress Management and Follow-Up Maintain central trackers and dashboards to monitor deliverables and project milestones. Escalate risks or slippages early, and ensure timely resolution. Guarantee continuity across meetings, handovers, and ongoing workstreams. 3. PMO-Style Project Support Apply light-touch project governance to high-impact workstreams. Support internal and board-level reporting through structured status updates. Align cross-functional initiatives to business timelines and strategic goals. 4. Functional Coordination Drive coordination between departments to eliminate silos and enhance efficiency. Step into ownership or coordination gaps to prevent delivery breakdowns. Escalate and resolve delivery issues with practical, actionable solutions. 5. Operational Rhythm and Discipline Institutionalise the use of templates, SOPs, trackers, and reporting tools. Reinforce delivery cycles through regular check-ins, updates, and reviews. Ensure decisions translate into tangible outcomes without overcomplicating processes. 6. Output Quality and Delivery Support Support teams in elevating the quality of internal outputs (e.g., reports, decks, documentation) Bring structure and follow-through to ad hoc or fast-paced workstreams Coach junior team members on execution best practices and delivery discipline Experience 7–12 years of experience in business operations, internal strategy, transformation, or PMO type roles. Demonstrated ability to drive execution across cross-functional teams and complex projects. Highly organized, with strong prioritization and multi-tasking capabilities. Skilled in coordinating stakeholders and maintaining delivery momentum without formal authority. Proficient in Microsoft Excel, PowerPoint, and modern workflow tools (e.g., Notion, Airtable, Asana). Calm and solutions-oriented under pressure, with a structured and pragmatic mindset. Comfortable working in dynamic, high-growth environments with multiple internal stakeholders. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Management Industries Food and Beverage Manufacturing Referrals increase your chances of interviewing at TRADE VENTURES by 2x Sign in to set job alerts for “Delivery Lead” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 11 hours ago Delivery Lead – Business Operations (Health Insurance)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kota Damansara, Selangor, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR20,000.00-MYR23,000.00 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Delivery Lead Manager (Trust and Safety)

Petaling Jaya, Selangor, Malaysia 3 days ago Operations Manager (Fulfillment) | Petaling Jaya

Petaling Jaya, Selangor, Malaysia 1 day ago Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Head, Delivery (Data Exchange & Middleware)

Kota Damansara, Selangor, Malaysia 2 weeks ago Senior Delivery Manager - Trading & Supply

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Petaling Jaya, Selangor, Malaysia 1 day ago Delivery Lead – Business Operations - Insurance (Cantonese speaker)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 11 months ago Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Senior Solution & Delivery Manager (Malaysia;Hong Kong;Australia)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Petaling Jaya, Selangor, Malaysia 22 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Service Delivery Manager/ Software Test Manager

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 hours ago Senior Manager, Operational Excellence (OpEx)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Client Management & Customer Experience Manager

Senior Manager, PBTB Technology Delivery - Technology Delivery Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

About ADA

ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 11 markets in Asia and partner with leading brands to drive their data and digital maturity.

Job Summary

We are looking for an experienced and strategically minded Senior Account Associate, Strategic Planning to lead integrated digital media campaigns for a portfolio of brands in industries such as financial services, digital wallets, loyalty, and lifestyle.

This role requires a strong foundation in performance marketing, integrated media strategy, and multi-channel execution across business units. You’ll be responsible for campaign planning and performance, strategic proposals, stakeholder management, and working across a fast-paced account portfolio.

This is a highly hands-on role for someone with 2-4 years of experience, excellent campaign and timeline management skills, and the ability to own strategic responsibilities & execution.

Key Responsibilities

• Lead the development and execution of end-to-end digital campaigns across Meta, Google, YouTube, TikTok, and programmatic (DV360).
• Plan and manage campaigns for multiple sub-brands and business units within the client organization.
• Prioritize campaign performances conversions, and ROI — over vanity metrics.
• Own and present strategic media proposals/plan, quarterly and annual plans, and campaign rationale decks.
• Identify upsell and cross-sell opportunities to drive media budget growth.
• Manage tight campaign timelines, pacing, and expectations across multiple teams and stakeholders.
• Analyze campaign data using platforms such as Looker Studio, Adobe Analytics, Supermetrics, and ad dashboards (Meta, Google, TikTok).
• Translate campaign performance into actionable, business-oriented recommendations.
• Partner with analytics and strategy teams to strengthen reporting structures and forecasting.
• Hands-on experience with major digital channels and tools including Meta Ads Manager, Google Ads, YouTube, TikTok Ads, DV360; Looker Studio, Adobe Analytics, Supermetrics.
• Familiarity with ecommerce media and on-platform ads (Shopee, Lazada) is an advantage.
• Continuously recommend channel optimizations and test new platforms aligned with campaign goals.
• Provide daily guidance to junior team members (if applicable) on campaign execution, QA, and optimization.

Required Experience & Skills

• 2–4 years of experience in digital media planning and performance marketing.
• Proven ability to lead and guide junior team members.
• Track record of driving business-oriented results (ROI, revenue, acquisition) from digital campaigns.
• Background in banking, finance, loyalty, digital wallet, or e-commerce industries is a strong plus.
• Meta Ads, Google Ads, TikTok Ads, DV360
• Looker Studio, Adobe Analytics, Supermetrics
• Comfortable managing campaigns across multiple business units with fast turnarounds and high expectations.
• Strong skills in proposal building, data storytelling, and stakeholder communication.
• Confident in managing strategic conversations and adapting media plans to business needs.

What You’ll Bring

• A performance-first mindset focused on delivering tangible business outcomes.
• Sharp strategic thinking, backed by executional know-how across digital platforms.
• Experience managing timelines and campaign performance across multiple workstreams.
• A collaborative and clear communicator who brings clarity, proactivity, and accountability to every campaign.
• The ability to thrive in a fast-paced, dynamic environment with competing priorities.

By submitting this, you agree to this Privacy Notice and you will be deemed to have consented to the collection, use, and disclosure of your Personal Information in accordance with this Privacy Notice:

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Strategy/Planning and Analyst
• Industries: Marketing Services and Digital Accessibility Services

#J-18808-Ljbffr

At Johawaki, we’re on the mission to build the future infrastructure of employee benefits to make it easier for employers to take care of their employees. Our platform connects employees with the essential benefits they need. Enabled by tech and championed by employee health, we invite you on this exciting journey! 

Values are more important to us than rules. We want to empower our people to think creatively, take ownership in everything they do, and dare to try something new. If you’re up for a rewarding challenge, we’d love to hear from you. 

We are looking for a self-motivated and results-driven individual to be part of our Strategic Planning Team.

What you'll own .

• To establish, facilitate, execute and ensure effective implementation of the Group Strategic Plan.
• To facilitate, review and verify periodic performance review meeting, minutes of meeting and reports.
• To coordinate, review and advise the preparation of the Group and Business Units' (BU) business plan and budget.
• To facilitate in setting up of BUs' Balanced Scorecard (BSC).
• To review and verify monthly submission of BSC by BUs.
• To review and verify periodic audit to BUs’ BSC.
• To facilitate any awareness programme related to BSC and the Group Strategic Plan.
• To facilitate, coordinate, verify and advise on business process improvement such as SLA/OLA, policy & procedures and etc.
• To coordinate and execute any special project or proposal for the Group.

What you'll need .

• Minimum Degree in Business Administration / Accounting / Finance or equivalents.
• Minimum 5 years of experience in similar job. However, a person with a Degree in technical area (i.e. Construction, Plantation and Property & Development) with similar experience is encouraged.
• Strong in analytical skills and able to contribute to strategic ideas and new innovations to the Group.
• Ability to develop frameworks for Group business.
• Creative and innovative in pitching solutions and ideas.

What we promise .

• An environment that values and fosters a growth mindset
• Openness to failures – in fact, it’s expected!
• A great (yet brutally honest) team that you can count on
• Flexibility to work where you do your best work 
• A rewarding opportunity to disrupt the employee benefits market positively

#J-18808-Ljbffr

About ADA ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 11 markets in Asia and partner with leading brands to drive their data and digital maturity.

Job Summary We are looking for an experienced and strategically minded Senior Account Associate, Strategic Planning to lead integrated digital media campaigns for a portfolio of brands in industries such as financial services, digital wallets, loyalty, and lifestyle.

This role requires a strong foundation in performance marketing, integrated media strategy, and multi-channel execution across business units. You’ll be responsible for campaign planning and performance, strategic proposals, stakeholder management, and working across a fast-paced account portfolio.

This is a highly hands-on role for someone with 2-4 years of experience, excellent campaign and timeline management skills, and the ability to own strategic responsibilities & execution.

Key Responsibilities

Lead the development and execution of end-to-end digital campaigns across Meta, Google, YouTube, TikTok, and programmatic (DV360).

Plan and manage campaigns for multiple sub-brands and business units within the client organization.

Prioritize campaign performances conversions, and ROI — over vanity metrics.

Own and present strategic media proposals/plan, quarterly and annual plans, and campaign rationale decks.

Identify upsell and cross-sell opportunities to drive media budget growth.

Manage tight campaign timelines, pacing, and expectations across multiple teams and stakeholders.

Analyze campaign data using platforms such as Looker Studio, Adobe Analytics, Supermetrics, and ad dashboards (Meta, Google, TikTok).

Translate campaign performance into actionable, business-oriented recommendations.

Partner with analytics and strategy teams to strengthen reporting structures and forecasting.

Hands-on experience with major digital channels and tools including Meta Ads Manager, Google Ads, YouTube, TikTok Ads, DV360; Looker Studio, Adobe Analytics, Supermetrics.

Familiarity with ecommerce media and on-platform ads (Shopee, Lazada) is an advantage.

Continuously recommend channel optimizations and test new platforms aligned with campaign goals.

Provide daily guidance to junior team members (if applicable) on campaign execution, QA, and optimization.

Required Experience & Skills

2–4 years of experience in digital media planning and performance marketing.

Proven ability to lead and guide junior team members.

Track record of driving business-oriented results (ROI, revenue, acquisition) from digital campaigns.

Background in banking, finance, loyalty, digital wallet, or e-commerce industries is a strong plus.

Meta Ads, Google Ads, TikTok Ads, DV360

Looker Studio, Adobe Analytics, Supermetrics

Comfortable managing campaigns across multiple business units with fast turnarounds and high expectations.

Strong skills in proposal building, data storytelling, and stakeholder communication.

Confident in managing strategic conversations and adapting media plans to business needs.

What You’ll Bring

A performance-first mindset focused on delivering tangible business outcomes.

Sharp strategic thinking, backed by executional know-how across digital platforms.

Experience managing timelines and campaign performance across multiple workstreams.

A collaborative and clear communicator who brings clarity, proactivity, and accountability to every campaign.

The ability to thrive in a fast-paced, dynamic environment with competing priorities.

By submitting this, you agree to this Privacy Notice and you will be deemed to have consented to the collection, use, and disclosure of your Personal Information in accordance with this Privacy Notice: Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Strategy/Planning and Analyst

Industries: Marketing Services and Digital Accessibility Services

#J-18808-Ljbffr

At Johawaki, we’re on the mission to build the future infrastructure of employee benefits to make it easier for employers to take care of their employees. Our platform connects employees with the essential benefits they need. Enabled by tech and championed by employee health, we invite you on this exciting journey! Values

are more important to us than rules. We want to empower our people to think creatively, take ownership in everything they do, and dare to try something new. If you’re up for a rewarding challenge, we’d love to hear from you. We are looking for a self-motivated and results-driven individual to be part of our Strategic Planning Team.

What you'll own .

To establish, facilitate, execute and ensure effective implementation of the Group Strategic Plan. To facilitate, review and verify periodic performance review meeting, minutes of meeting and reports. To coordinate, review and advise the preparation of the Group and Business Units' (BU) business plan and budget. To facilitate in setting up of BUs' Balanced Scorecard (BSC). To review and verify monthly submission of BSC by BUs. To review and verify periodic audit to BUs’ BSC. To facilitate any awareness programme related to BSC and the Group Strategic Plan. To facilitate, coordinate, verify and advise on business process improvement such as SLA/OLA, policy & procedures and etc. To coordinate and execute any special project or proposal for the Group. What you'll need .

Minimum Degree in Business Administration / Accounting / Finance or equivalents. Minimum 5 years of experience in similar job. However, a person with a Degree in technical area (i.e. Construction, Plantation and Property & Development) with similar experience is encouraged. Strong in analytical skills and able to contribute to strategic ideas and new innovations to the Group. Ability to develop frameworks for Group business. Creative and innovative in pitching solutions and ideas. What we promise .

An environment that values and fosters a growth mindset Openness to failures – in fact, it’s expected! A great (yet brutally honest) team that you can count on Flexibility to work where you do your best work A rewarding opportunity to disrupt the employee benefits market positively

#J-18808-Ljbffr