321 Strategic Operations jobs in Malaysia

Department Operations

LevelExperienced (Team Lead)

LocationMalaysia - Kuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Design initiatives using analytical and conceptual problem-solving methodologies to strategically improve users' and partners' experiences at Shopee.
• Identify function/ product gaps and initiate transformational projects/ initiatives.
• Be involved in complex end to end projects - from concept, feasibility, and financing; through planning, statutory process, and design; into commissioning and operational readiness.
• Acquire a deep understanding of the technical and/or business aspects of the transformations to effectively manage deliverables and resources.
• Act as point of contact as well as communicating strategies and objectives between departments within the company to drive project success.
• Work with function stakeholders to lead and drive projects that enable business improvement and transformation.
• Communicate and present findings and outcomes to senior management and stakeholders in a structured manner.

Requirements:

• Strong academics from top-tier institutions with Bachelor's Degree or Advanced Degree (preferably an MBA) in a relevant field.
• More than 8 years of working experience from top tier management/ strategy consulting firms preferred.
• Superb business acumen and able to see operational improvements with a commercial perspective.
• Possess in-depth knowledge/ defined involvement in helping frame, design and execute solutions for challenging business conditions.
• Highly analytical and able to generate and present meaningful and actionable data backed analysis in a structured manner.
• Strong logical thinking and problem-solving abilities.
• Excellent verbal and written communication skills.

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Design initiatives using analytical and conceptual problem-solving methodologies to strategically improve users' and partners' experiences at Shopee.
• Identify function/ product gaps and initiate transformational projects/ initiatives.
• Be involved in complex end to end projects - from concept, feasibility, and financing;  through planning, statutory process, and design; into commissioning and operational  readiness.
• Acquire a deep understanding of the technical and/or business aspects of the  transformations to effectively manage deliverables and resources.
• Act as point of contact as well as communicating strategies and objectives between  departments within the company to drive project success.
• Work with function stakeholders to lead and drive projects that enable business  improvement and transformation.
• Communicate and present findings and outcomes to senior management and  stakeholders in a structured manner.

Requirements:

• Strong academics from top-tier institutions with Bachelor's Degree or Advanced  Degree (preferably an MBA) in a relevant field.
• More than 8 years of working experience from top tier management/ strategy consulting  firms preferred.
• Superb business acumen and able to see operational improvements with a commercial perspective.
• Possess in-depth knowledge/ defined involvement in helping frame, design and  execute solutions for challenging business conditions.
• Highly analytical and able to generate and present meaningful and actionable data backed analysis in a structured manner.
• Strong logical thinking and problem-solving abilities.
• Excellent verbal and written communication skills.

Position Responsibilities

• To manage strategic & transformational changes across the organization and to transform management and operational way of working.
• To analyse existing business processes, workflows and systems to identify bottlenecks, inefficiencies and areas for strategic improvement.
• To design, improve and implement efficient systems, processes and workflows that are efficient, scalable and aligned with business goals.
• To manage cross-functional project teams, to ensure project milestones are met.
• Foster a culture of continuous improvement by empowering teams and embedding problem-solving frameworks within the organization.
• Work with a variety of stakeholders to implement special projects & document outcomes and lessons
• Determine the appropriate course of action, referral, or responds.
• Track, monitor, and create clear, concise reports on the progress and performance of all initiatives for senior leadership and other key stakeholders.

Qualification & Experience

• A minimum of 2 years of experience in a strategic operations role, or in a similar capacity such as Business Analysis/Consulting, Transformation Management, or Operational Excellence.
• Track record of working with cross-functional teams / projects and managing diverse stakeholders.
• Demonstrated experience in performing data and financial analysis to support business cases and strategic decision making.
• Ability to thrive and deliver results in a fast-paced, dynamic work environment is essential.
• Strong understanding of core business operations and ability to grasp how different functions contribute to overall business success.
• Familiarity with business operating models, strategy implementation, project management execution.
• Proficient in Excel and Powerpoint.
• Strong analytical and quantitative skills.
• Strong presentation skills.
• Detailed-oriented & impeccable organizational skills.
• Ability to establish & maintain strong relationships, to influence others to move towards a common vision or goal.

a Necessity, not a Luxury

Employer: Regional Investment Firm (Confidential)

Role Summary

The Head of Strategic Operations & HR is a senior leadership role designed to bridge business priorities with operational excellence and people leadership. This position works directly with Partners and senior executives to align investment strategies, organizational capabilities, and cross-border operations.

The role combines the rigor of professional services with a strong people-facing function — advising Partners, supporting portfolio leadership, and driving operational initiatives that deliver scale, efficiency, and long-term value creation.

Key Responsibilities

1. Partner-Facing Strategic Operations

2. Serve as a trusted advisor to Partners and C-level executives on operational priorities (immediate and long-term), organizational design, and people (HR) strategy.

3. Translate investment (fund management) strategies into operational roadmaps and people initiatives across entities and portfolio companies.
4. Oversee performance dashboards that integrate financial, operational, and talent metrics for Partner visibility.

5. Support due diligence and integration efforts for new investments, ensuring smooth onboarding and alignment of people and operations.

6. Leadership Development & People Engagement

7. Work closely with Partners and portfolio leaders to build leadership pipelines and succession strategies.

8. Provide executive coaching and advisory to senior leaders, strengthening alignment, resilience, and decision-making.
9. Lead talent development initiatives that enable portfolio companies to attract, retain, and develop top talent.

10. Champion an inclusive, high-performance culture that supports both business goals and employee engagement.

11. Organizational Design & Cross-Border Effectiveness

12. Drive organizational design and workforce planning in collaboration with Finance and business leaders.

13. Support cross-jurisdictional governance, ensuring consistency and compliance while adapting to local contexts.

14. Partner with portfolio companies to improve organizational health, operational readiness, and scaling strategies.

15. Operations, Governance & Transformation

16. Oversee HR operations, compliance, and governance as part of broader operational oversight.

17. Lead transformation initiatives, including process digitalization, efficiency projects, and operational scaling.
18. Act as escalation point for sensitive operational and people-related matters, balancing compliance with business pragmatism.

Experience & Expertise

• 10+ years in senior leadership roles within professional services, with strong exposure to investment firms, private equity, or multi-entity organizations.
• Demonstrated success as a partner-facing leader, skilled at translating strategy into operational and organizational execution.
• Proven record of long-term stability and impact with previous employers.
• Strong preference for candidates with prior experience in venture capital, private equity, financial institutions, or HR consulting.
• Deep experience in cross-border operations, organizational design, and leadership advisory across Asia.
• Background in executive coaching, organizational transformation, and crisis management.

Skills & Attributes

• Commercially minded operator with strong business partnership skills.
• Exceptional communication, negotiation, and influence with Partners and executives.
• Skilled in balancing strategic foresight with fast operational execution.
• Strong cultural agility and people-first leadership approach.
• Adapt at driving change in complex, high-growth environments.

Qualifications

• Bachelor's degree in Business, Strategy, Operations, or HR (Master's/MBA preferred).
• Professional certifications (e.g., PMP, CIPD, SHRM) advantageous.

JOB SUMMARY

Assisting the Assistant Vice President I (AVP I) in reviewing, processing, and documenting all scheduled water disruptions, ensuring seamless coordination and support in strategizing, leading, and organizing team initiatives to optimize daily operations and water crisis contingency planning.

KEY DUTIES AND RESPONSIBILITIES

JKT & JKGBAB

• Act as representative of Secretariat Jawatankuasa Teknikal (JKT) & Jawatankuasa Kelulusan Gangguan Bekalan Air Berjadual (JKGBAB)
• To review application of scheduled water disruption (Procedure 1 & 3).
• Ensure all the application process are comply with time period as prescribed in the Manual (Procedure 1 & 3)
• To coordinate and organize meeting with JKT & JKGBAB members, contractor, consultant, authority, and others related party.
• To conduct site visit with contractor, consultant, authority, and others related party.
• To assist AVP I in monitoring work implementation and progress at site to ensure all the work done as per scheduled including recovery.
• To prepare the documents, memorandums, letters, reports, proposal papers, etc. as directed by Management/ Division/ Department.
• Implementation of works/ project follows the approved method statement.
• To assist AVP I on preparation of report for stakeholders such as SPAN, Management etc.
• Ensuring all related Air Selangor guidelines / SOPs is streamlined with any newly regulated guidelines /SOPs by the government bodies

ERP

• To assist Head of Unit/Section (HOU/HOS) in coordinating tasks related to incident management and ERP.
• To assist in Emergency Response Plan (ERP) especially on repair work and recovery progress when needed and required.
• To provide ERP's post-mortem reports & scores, working papers, third party claims and procedures related to the task field.
• To perform duty during ERP activation or emergency work and ensuring implementation of ERP runs smoothly either at Headquarter or Regions.

Surveillance and Monitoring

• To assist Team Leader on surveillance and monitoring.
• To carry out surveillance and monitoring activities at site.
• To check and review site surveillance and monitoring report.
• To manage and monitor staff movement, arrange fleet services required by surveillance team.
• To plan and schedule the surveillance work.
• Other duties as needed or required

PERSON SPECIFICATION

• Bachelor's degree in civil engineering or its equivalent
• At least 1 - 3 year (s) of working experience in the related engineering field, ideally in the water industry
• Produce and review reports using advance MS Office skills.
• Decision making, planning and leadership skills.
• Time management and supervision skills
• Knowledge in the water industry related to operational.
• Team player, analytical, creative and possess high integrity.
• Self-starter, hands – on with good interpersonal and communication skills

Key Responsibilities

• Lead and support financial modeling for strategic initiatives, investment proposals, and business cases.
• Conduct P&L analysis to identify performance gaps and improvement opportunities.
• Analyze audited financial reports to assess financial health and risk.
• Develop and maintain forecasting models for revenue, cost, and profitability.
• Provide insights and recommendations for business turnaround strategies.
• Evaluate investment opportunities, including PE, Sukuk, IPOs, and M&A deals.
• Collaborate with internal teams to align financial strategies with organizational goals.

Professional Experience

• Experience in corporate strategy, financial planning, and investment evaluation.
• Involvement in business turnaround projects, cost optimization, or restructuring initiatives.
• Exposure to capital markets, fundraising strategies, and investment due diligence.
• Participation in M&A activities, including financial assessment, valuation, and integration planning.
• Ability to translate financial insights into strategic recommendations.

Expected Role & Impact

• Act as a strategic advisor to management by providing data-driven insights.
• Drive financial discipline and performance tracking across departments.
• Support investment decision-making through robust financial analysis.
• Contribute to the development of long-term strategic plans and annual budgeting cycles.
• Champion the use of data and analytics to improve business outcomes.

Background & Qualifications

• Bachelor's degree in Finance, Accounting, Economics, Business Administration, or related field.
• Minimum 3–5 years of relevant experience in strategic planning, corporate finance, or investment.

• Strong foundation in:

• Profit & Loss (P&L) analysis

• Budgeting and forecasting
• Investment evaluation
• Financial modelling
• Business turnaround strategies
• Advanced proficiency in Microsoft Excel, including other relevant and related functions
• Familiarity with strategic planning

Role Overview

We are seeking a highly capable and execution-oriented Head of Delivery and Execution to ensure that internal priorities are consistently actioned, tracked, and delivered. This role is critical in maintaining business momentum while senior leadership is engaged in external engagements, strategic initiatives, or travel. This is a structured, operational role designed for a doer, someone who ensures no action is lost, no task goes untracked, and no team is left without accountability. The successful candidate will serve as a unifying force across departments, driving delivery cadence, execution visibility, and consistent follow-through.

Key Responsibilities

1. Cross-Functional Delivery Oversight

• Monitor execution across Technical, Commercial, HR, Finance, and other functional teams.
• Proactively follow up on action items, key milestones, and internal delivery commitments.
• Ensure alignment of departmental workstreams with business priorities.

2. Progress Management and Follow-Up

• Maintain central trackers and dashboards to monitor deliverables and project milestones.
• Escalate risks or slippages early, and ensure timely resolution.
• Guarantee continuity across meetings, handovers, and ongoing workstreams.

3. PMO-Style Project Support

• Apply light-touch project governance to high-impact workstreams.
• Support internal and board-level reporting through structured status updates.
• Align cross-functional initiatives to business timelines and strategic goals.

4. Functional Coordination

• Drive coordination between departments to eliminate silos and enhance efficiency.
• Step into ownership or coordination gaps to prevent delivery breakdowns.
• Escalate and resolve delivery issues with practical, actionable solutions.

5. Operational Rhythm and Discipline

• Institutionalise the use of templates, SOPs, trackers, and reporting tools.
• Reinforce delivery cycles through regular check-ins, updates, and reviews.
• Ensure decisions translate into tangible outcomes without overcomplicating processes.

6. Output Quality and Delivery Support

• Support teams in elevating the quality of internal outputs (e.g., reports, decks, documentation)
• Bring structure and follow-through to ad hoc or fast-paced workstreams
• Coach junior team members on execution best practices and delivery discipline

Experience

• 7–12 years of experience in business operations, internal strategy, transformation, or PMO type roles.
• Demonstrated ability to drive execution across cross-functional teams and complex projects.
• Highly organized, with strong prioritization and multi-tasking capabilities.
• Skilled in coordinating stakeholders and maintaining delivery momentum without formal authority.
• Proficient in Microsoft Excel, PowerPoint, and modern workflow tools (e.g., Notion, Airtable, Asana).
• Calm and solutions-oriented under pressure, with a structured and pragmatic mindset.
• Comfortable working in dynamic, high-growth environments with multiple internal stakeholders.

A: THE JOB

Strategic planners are the key people inside the advertising agency as they are responsible in formulation of policies and strategies for the clients. They work directly with the client servicing as well as the creative in the development of concepts for brands.

B: THE RESPONSIBILITY

Job duties of strategic planner includes but not limited to:

• Gather, organize, filter and store data for effective proposal and presentations.
• Keep a track record of what is going on in the industry, monitor competitive trends, suggest changes in plans to management and zero in on market opportunities.
• Predict or rather through careful analysis, suggest ways as how business threats can be eliminated.
• Improve internal business plans by doing proper market analysis and understanding of the outer market.
• Strategic and creative proposals and plans for client's product development.
• An active listener that seeks clarification for understanding; and provides thoughtful responses
• Participate in brain-storming sessions and contribute ideas through sei-katsu-sha insights
• Able to speak clearly and persuasively in positive or negative situations
• Maintain a professional demeanor as representative of the vision, values and mission of the concept
• Able to clearly convey ideas via written communications that exhibit a high level of competency and sophistication
• Able to vary writing style as appropriate to the target audience
• Present numerical data and metrics to convey results as well as interpret complex written information

C. THE PERSON

• Good analytical and statistical skill.
• Exposure in Qualitative and Quantitative study and research.
• 1-2 years of research and analysis experience
• Must possess exceptional computer and presentation skills
• Demonstrated ability to think creatively and provide marketable solutions in conceiving, developing, and producing tactics and handling clients.

Job Type: Permanent

Pay: RM4, RM5,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person