57 Store Supervisor jobs in Malaysia

Responsibilities: To support and assist Store Manager or Person in-charge; substitute in the absence of Store Manager; supervising all the operator and tasks in the outlet; maintain business relationships with customers; ensure a hygienic and organized store and other ad hoc duties related to the position.

• Minimum SPM/STPM and above in related field.

• Minimum 6 months of working experience in the same or related field. Salary RM1.8K and above depending on the qualification and experience.

• Possess good customer service and communication skill.

• Proficient in inventory and time management.

• Computer literate.

• Able to converse in Bahasa Malaysia, English, Mandarin (an advantage) and other local dialect.

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• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

• 2 – 3 years of total retail experience; with a preference for candidates with previous store leadership role
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team result
• Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners
• Desire to succeed in a high growth, fast-paced retail environment
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.

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At Sam Edelman, we believe that every woman deserves to feel confident and stylish. We create exceptional footwear and accessories that combine timeless elegance with modern trends. Join our passionate team and help us bring our vision to life!

Position Overview:

We are seeking enthusiastic and driven individuals to join our team as Sales Associates or Senior Sales Associates. If you have a love for sales, a passion for women’s products, and the courage to tackle challenges head-on, we want to hear from you!

Key Responsibilities:

• Provide exceptional customer service to enhance the shopping experience.
• Drive sales by engaging with customers and understanding their needs.
• Maintain a visually appealing and organized store environment.
• Collaborate with team members to achieve store goals and targets.
• Stay updated on product knowledge and industry trends.

Qualifications:

• Previous retail experience in sales or customer service (experience in fashion or footwear preferred).
• Strong communication and interpersonal skills.
• A passion for women’s products and fashion.
• Ability to thrive in a fast-paced, dynamic environment.
• Willingness to take initiative and embrace challenges.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career advancement within a growing brand.
• A supportive and dynamic team environment.
• Employee discounts on our products.

How to Apply:

If you are ready to make an impact and grow with us, please apply directly on LinkedIn.

Join us at Sam Edelman and be part of a team that celebrates style, confidence, and empowerment!

#Personal information collected is used for recruitment exclusively.

• Seniority level Entry level

• Employment type Full-time

• Job function Sales and Customer Service
• Industries Retail

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The Company

GMG is a global well-being company involved in retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, food, and health sectors. Its vision is to inspire people to win in ways that make the world better. GMG's investments span four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Owned and managed by the Baker family, GMG has become a leading global company, partnering with some of the world's most successful brands. Operating across the Middle East, North Africa, and Asia, GMG has introduced over 120 brands to its markets.

Responsibilities:

To lead and focus on maximizing sales and commercial opportunities in the following areas:

• Maximize sales return per square foot.
• Increase the average basket size and overall transactions of the responsible business unit.
• Ensure efficient preparation and implementation of sales promotion activities.
• Monitor seasonal changes according to provided guides, ensure merchandise displays highlight seasonal features, and maintain high display standards to promote a better shopping experience and increase sales.
• Analyze sales figures to identify areas of strength and weakness, seeking ways to increase sales based on commercial data and on-floor observations.
• Use stock management systems to ensure optimal stock availability and coordinate logistics, including consolidation, to ensure efficient stock movement from warehouse to store, and timely stock turnaround in fitting rooms and receiving areas.
• Implement best practices following the commercial management toolkit to enhance store business management.
• Lead and motivate the team to achieve daily targets.

Job Requirements:

• Must be a Malaysian citizen.
• Minimum of 3-4 years of experience in retail sports is compulsory.
• At least 3 years of direct experience managing retail stores.
• Willing to work retail hours and on public holidays.

Job Responsibilities:
- Ensure that the team possesses a thorough knowledge of the company and products.
- Ensure that all Retail Assistants can effectively communicate product features and benefits and advise customers on fashion choices and matching.
- Maintain a positive attitude and motivate team spirit to achieve sales targets.
- Serve as a role model by consistently delivering excellent customer service and ensuring a good management presence at the store at all times.
- Implement and support effective retail operations functions and priorities by developing and tracking monthly, seasonal, and annual store plans.
- Maintain firm control over security risks to prevent potential theft or loss, and report to the company or authorities any further risks beyond the store’s capability.
- Evaluate weekly and monthly store key performance and sell-thru information to highlight customer behavior within the store area and provide the information to HQ as input towards decision-making.
- Conduct daily briefings to keep the team on track in delivering the weekly and monthly KPIs.
- Counteract competitor activity by adjusting store sales, visual merchandising, and marketing tactics.
- Ensure the store sales and inventory position is recorded and accurate in the POS system consistently.
- Ensure the cleanliness and tidiness of the store.
- Share new information (new product info, company, and service requirements) with team members to perform their duties effectively.
- Submit monthly individual punch card, overtime claims form, new hire job application form, medical, and other miscellaneous claims to the company for payroll processing.

- At least 2 years of experience in a similar role.
- Must have leadership skills and know-how to take initiative.
- Proficient in Microsoft Office applications.
- Good coordination and administration skills.
- Service-oriented with high enthusiasm to serve.
- Able to work retail operational hours.

• Ensure maximum guest satisfaction through personal recognition and prompt, cordial attention from arrival to departure.
• Monitor and ensure that IHG One Rewards Members, InterContinental Ambassadors , and VIP guests receive exceptional attention, care, and personalized service during their stay.
• Address and resolve guest complaints and incidents in a timely and effective manner, coordinating with the Duty Manager when needed and documenting actions in the Log Book.
• Respond promptly to guest needs , ensuring requests are met and problems are solved with a focus on guest satisfaction and experience.
• Handle guest inquiries about hotel services, local attractions, and activities, offering tailored suggestions and assistance.
• Supervise and manage Front Office , Guest Relations , and Reception teams, ensuring a high standard of service is maintained.
• Ensure all team members are properly trained on systems, security protocols , and service standards to maintain smooth operations.
• Actively mentor, coach, and provide feedback to team members, supporting their professional development and improving team performance.
• Monitor and enforce standards of conduct, uniform, hygiene , and appearance to maintain a professional image.
• Ensure that team members have the tools and equipment needed to effectively carry out their job duties.
• Coordinate with other departments to ensure smooth guest service and resolve any issues promptly.
• Oversee shift operations , ensuring front office processes, check-in/check-out procedures, and room assignments are completed efficiently.
• Ensure hotel policies and standards are adhered to across all areas, maintaining consistency in operations and guest experience.
• Review daily reports , including guest billing instructions, credit limits, and the rate variance report to ensure compliance and revenue control.
• Monitor occupancy, room availability, and ensure rooms are prepared on time for arriving guests, coordinating with Housekeeping and Maintenance as necessary.
• Assist with operational checklists , ensuring daily procedures are completed and tasks are managed effectively.
• Monitor and control guest billing , ensuring accurate charges and prompt resolution of any discrepancies.
• Ensure the smooth functioning of the Property Management System (PMS) , taking immediate action in the event of any system failures or emergencies.
• Actively participate in upselling and revenue initiatives , promoting hotel facilities, dining outlets, and services to enhance revenue.
• Respond to emergency situations , including system downtimes, and implement recovery procedures effectively.
• Ensure that all team members are fully trained in emergency protocols , including fire safety, evacuation procedures, and first-aid measures.
• Act as a point of contact in any crisis or incident situations, managing operations and guest welfare until resolution.
• Promote inter-hotel sales , including dining, spa, pool, gym, and other in-house services, and encourage guests to take advantage of hotel amenities.
• Collaborate with the Concierge and Airport Concierge team to ensure smooth transportation arrangements for guests, including airport pick-up/drop-off.
• Keep up-to-date with local events and attractions , offering guests suggestions and recommendations as needed.
• Participate in IHG training programs to improve personal skills and development.
• Provide guidance and training for new team members, ensuring they understand hotel policies, procedures, and customer service standards.
• Perform ad-hoc duties as required, stepping in to support the team with unexpected tasks or demands.
• Ensure completion of any necessary administrative work , including the documentation of incidents, guest feedback, and other operational reports.
• Represent the hotel brand with pride and professionalism , maintaining a polished appearance and professional demeanor at all times.
• Be the face of the hotel during shift, ensuring that the team and guests feel supported and valued.
• Support loyalty program initiatives by encouraging enrollment and educating guests about program benefits.

What We Need From You

• Speak local language. English language skill both written and verbal is a plus.
• Having self-transportation is an advantage.
• Communication skills are utilized a significant amount of time when interacting with clients and the guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.