5,586 Store Operations jobs in Malaysia

Overview

We are seeking an experienced and dynamic Head of Retail Operations to lead our retail network. This role calls for a hands-on, energetic leader who thrives in fast-paced environments, embraces ambiguity, and drives performance by being present on the ground. If you’re a self-starter, problem solver, and motivator who doesn’t hesitate to roll up your sleeves while rallying teams to deliver results, we want to hear from you.

• Lead from the front : Drive store strategies that boost sales, profitability, and operational excellence across all locations.
• Deliver results : Monitor KPIs and sales targets, analyze performance trends, and take decisive action to close gaps.
• Inspire and empower teams : Motivate Store and Operations Managers to achieve results, build accountability, and rally teams to exceed expectations.
• Partner for growth : Work closely with Buying & Merchandising to achieve sales budgets, resolve underperforming stores, and maximize category opportunities.
• Raise the bar : Ensure stores operate with efficiency and consistency by implementing best practices and aligning with industry standards.
• Protect profitability : Collaborate with Loss Prevention to execute effective shrinkage control measures.
• Stay ahead : Keep a close eye on market trends, customer behavior, and competitors to capitalize on new opportunities.
• Optimize operations : Oversee workforce planning, resource allocation, and compliance with employment laws, health, and safety regulations.
• Expand our footprint : Lead new store openings, re-fits, and site evaluations in partnership with Leasing and cross-functional teams.

• Bachelor’s degree in any discipline; MBA preferred.
• At least 10 years of retail operations experience , including 5+ years in leadership roles within footwear or apparel retail.
• Strong passion for sports retail and operational excellence.
• Proven track record in delivering sales growth, managing KPIs, and problem-solving under pressure.
• A motivational leader with resilience, adaptability, and the ability to energize teams.
• Hands-on and approachable, with a willingness to dive into details while keeping a strategic outlook.
• Highly driven, energetic, and relentless in pursuing success.

We offer an attractive remuneration package to the successful candidate.

Please note that this role is open to local candidates only as visa sponsorship is not available.

Location: Kuala Lumpur, Malaysia. We are not able to sponsor visas for this role.

We are seeking an experienced and dynamic
Head of Retail Operations
to lead our retail network. This role calls for a hands-on, energetic leader who thrives in fast-paced environments, embraces ambiguity, and drives performance by being present on the ground. If you're a self-starter, problem solver, and motivator who doesn't hesitate to roll up your sleeves while rallying teams to deliver results, we want to hear from you.

Key Responsibilities

• Lead from the front
  : Drive store strategies that boost sales, profitability, and operational excellence across all locations.
• Deliver results
  : Monitor KPIs and sales targets, analyze performance trends, and take decisive action to close gaps.
• Inspire and empower teams
  : Motivate Store and Operations Managers to achieve results, build accountability, and rally teams to exceed expectations.
• Partner for growth
  : Work closely with Buying & Merchandising to achieve sales budgets, resolve underperforming stores, and maximize category opportunities.
• Raise the bar
  : Ensure stores operate with efficiency and consistency by implementing best practices and aligning with industry standards.
• Protect profitability
  : Collaborate with Loss Prevention to execute effective shrinkage control measures.
• Stay ahead
  : Keep a close eye on market trends, customer behavior, and competitors to capitalize on new opportunities.
• Optimize operations
  : Oversee workforce planning, resource allocation, and compliance with employment laws, health, and safety regulations.
• Expand our footprint
  : Lead new store openings, re-fits, and site evaluations in partnership with Leasing and cross-functional teams.

Requirements

• Bachelor's degree in any discipline; MBA preferred.
• At least
  10 years of retail operations experience
  , including
  5+ years in leadership roles
  within footwear or apparel retail.
• Strong passion for sports retail and operational excellence.
• Proven track record in delivering sales growth, managing KPIs, and problem-solving under pressure.
• A motivational leader with resilience, adaptability, and the ability to energize teams.
• Hands-on and approachable, with a willingness to dive into details while keeping a strategic outlook.
• Highly driven, energetic, and relentless in pursuing success.

What We Offer

We offer an
attractive remuneration package
to the successful candidate.

*Please note that this role is
open to local candidates only
as visa sponsorship is not available.

Job Description:

• Responsible for the commercial operations of Shopee and Lazada e-commerce platforms;
• Execute marketing plans for each e-commerce platform and coordinate collaboration among various departments;
• Manage all marketing promotions and be involved in the creativity, planning, and execution of promotional activities;
• Research operational data and user feedback to identify user needs, adjust operation strategies, and develop product optimization plans;
• Identify operational issues and provide creative and innovative solutions to ensure continuous improvement in operational performance; regularly prepare operational analysis reports and improvement recommendations;
• Track market developments and adjust strategies accordingly; conduct regular market forecasting and intelligence analysis to support company decision-making;
• Coordinate cross-department communication to drive close collaboration among content, design, and live streaming teams to achieve sales targets.

Job Requirements:

• Familiar with major e-commerce platforms;
• Skilled in operations and data analysis, with strong personal comprehensive abilities;
• Able to adapt to high-intensity work, responsible, enthusiastic and optimistic about work, with good team cohesion;
• Fresh graduates are welcome to apply.

Job Type: Full-time

Pay: RM3, RM4,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person

Support the unit head in ensuring the department runs effectively and efficiently.

Carry out tasks in accordance with the policies, procedures, and guidelines in a timely and accurate manner.

Manage large amounts of messaging through social media.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid, and complete information.

Keep records of customer interactions, process customer accounts, and file documents.

Take the extra mile to engage with customers.

Prepare and submit reports as required on a timely basis.

Possess Bachelor of Degree/Diploma in any field and fresh grads are welcome to join us.

Strong communication and interpersonal skills.

Excellent communication, presentation, and customer relationship skills.

Good command of written and spoken English and Bahasa Malaysia.

Customer orientation and ability to respond to different types of characters.

Willing to learn/ Good attitude.

To apply, please answer the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Role?
• Do you have customer service experience?
• Which of the following languages are you fluent in?

TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

#BeMore

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

• Handle general or nutrition enquiries, feedbacks and provide resolutions to consumers over the phone, via social media, emails and live chat.
• Perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.
• Follow up on consumer’s queries in a timely manner.
• Attend and meet all the key responsibilities within the required turnaround time set forth by the Company.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Nutrition or relevant field.
• Preferably with 2 years of working experience in relevant field is ideal for this position. However, fresh graduates are welcome to apply.
• Possesses a strong attention to detail.
• Ability to work with a flexible schedule, including shifts when and as required.
• Experience in customer service or contact centre is considered an added advantage
• Possesses excellent telephone etiquette and the ability to provide excellent service to customers.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit

• Entry level

• Full-time

• Customer Service

• Outsourcing and Offshoring Consulting

This company is an aesthetic clinic licensed under the Ministry of Health Malaysia (Kementerian Kesihatan Malaysia, KKM). As a rapidly growing and developing organization, they have ambitious plans to expand their presence across Malaysia. Leveraging advanced technology, the clinic offers high-end services to its customers. This newly established clinic is located in Bangsar, Kuala Lumpur.

Job Responsibilities:

• Provide excellent customer service to clients in person, over the phone, and via email.
  
• Schedule appointments and consultations, ensuring accuracy and efficiency.
  
• Greet clients upon arrival and ensure they feel welcome and comfortable.
  
• Assist clients with product selection, providing information on features, benefits, and usage.
  
• Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
  
• Maintain cleanliness and organization of the reception and waiting areas.
  
• Answer inquiries and address concerns promptly and professionally.
  
• Assist with administrative tasks such as filing, data entry, and inventory management.
  
• Collaborate with other team members to ensure a smooth and seamless customer experience.
  
• Promote and upsell additional products and services to clients as appropriate.
  

Job Requirements:

• High school diploma or equivalent; additional education or training in customer service is a plus.
  
• Proven experience in a customer service role, preferably in the aesthetic industry.
  
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  
• Strong organizational and multitasking abilities, with keen attention to detail.
  
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
  
• Proficiency in computer skills, including MS Office and appointment scheduling software.
  
• Knowledge of aesthetic treatments, products, and procedures is desirable.
  
• Willingness to learn and adapt to new technologies and procedures.
  
• Ability to maintain confidentiality and handle sensitive information with discretion.
  
• Flexibility to work evenings, weekends, and holidays as needed.
  
• Commission and discounts for in-house aesthetic services

A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone.

• Respond with speed to customer enquiries, and handle and resolve customer complaints.
• Manage customer interactions on the company's social media platforms.
• Provide training to customers when necessary.
• Obtain and evaluate all relevant information to handle product and service enquiries.
• Update and upkeep clients' profiles and databases.
• Sort client data to track target customers and initiate a marketing approach to potential clients.
• Explore efficient alternatives to improve Company's database system.
• Identify and provide feedback from customers for continuous improvement
• Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover.
• Escalate critical issues swiftly and accurately to your superior
• Assist the company and management in other related areas when required or requested
• Train and assist other members of the Customer Support Team when required or requested

• Minimum (1) one year of similar experience in the field.
• Flexible and quick learner, able to adapt to continuously evolving customer needs and product updates.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Ability to effectively communicate, both written and verbally.

• Enjoy work-life balance (5 days a week)
• Attractive remuneration and compensation package will be commensurate with experience and qualifications.

Overview

Join to apply for the Customer Service role at Muhibbah Alliance Capital Sdn Bhd .

Base pay range and responsibilities are provided by Muhibbah Alliance Capital Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• SKILL:
• Good in Microsoft Excel, and Word.
• Wellcommunication skills, both written and verbal.
• Problem-solving abilities and attention to detail.
• A proactive attitude and willingness to learn.

• F3MALE
• RANGE: 20-35
• LANGUAGE: MALAY, ENGLISH

• Allowance Provided
• EPF / SOCSO / PCB
• Annual Bonus
• Annual Leave

• Associate

• Full-time

• Customer Service

Content notes: the listing includes multiple postings and dates for other roles; this refined description focuses on the Customer Service role at Muhibbah Alliance Capital Sdn Bhd and preserves the stated qualifications and benefits from the original content.