744 Store Opening jobs in Malaysia

POP MART Federal Territory of Kuala Lumpur, Malaysia

POP MART Federal Territory of Kuala Lumpur, Malaysia

3 days ago Be among the first 25 applicants

Direct message the job poster from POP MART

POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, Intellectual Property (IP) operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talents from all over the world. With 7,000+ employees globally, POP MART has successfully set foot in more than 30 countries and regions, serving a diverse audience of cultural pioneers and art fans.

Responsibilities:

• Drive overall store sales by tracking performance, analyzing data, and guiding the team to meet targets.
• Manage daily store operations, including staff scheduling, stock control, and customer service excellence.
• Oversee recruitment, onboarding, training, and performance management of store staff.
• Foster a positive team environment through coaching, engagement, and development activities.
• Ensure accurate inventory levels, proper product handling, and effective visual merchandising.
• Handle customer issues and ensure a high-quality, brand-aligned in-store experience.
• Maintain store safety, cleanliness, and equipment upkeep.
• Act as the key liaison between the store and various departments (e.g., HR, Marketing, Logistics, Merchandising) to ensure smooth communication and operational alignment.
• All other duties or projects as assigned.

Requirements:

• Candidates must possess at least a Diploma or above.
• At least 3 years of experience as a Store Manager, or in store operations management, preferably in retail.
• Prior experience in multinational retail environments or premium consumer brands is highly desirable.
• Proven leadership, organizational, and team management skills with a hands-on approach.
• Strong execution capabilities and ability to work under pressure in a fast-paced retail setting.
• Excellent analytical thinking, decision-making, and multitasking abilities.
• Excellent communication, training, and interpersonal skills.
• Proficient in Microsoft Office and retail operations systems; strong analytical and reporting skills.

What We Offer:

• We provide market-competitive packages.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge.
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.

Store Location:

• Pavilion Bukit Jalil
• IOI City Mall
• Sunway Velocity
• TRX

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales, Management, and Customer Service
• Industries Retail

Referrals increase your chances of interviewing at POP MART by 2x

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR20,000.00-MYR25,000.00 2 days ago

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

As Store Manager you will be responsible for overall management of the store, staff, merchandise and customer service. You will work towards achieving the sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated team and coaching/developing your team members to enable them to progress in Fendi.

While representing the FENDI DNA, craftmanship, quality of materials and creativity throughout the market, you will be engaged in achieving your team’s targets meeting the assigned KPIs and sales goals.

Performance Management and Business Development

• Monitor and achieve store performance by tracking and ensuring that the KPIs targets are met
• Strategize and implement the necessary improvement plans in timely manner, thinking out of the box whilst taking reasonable risk where necessary and applicable
• Conduct a brief every day, providing team members a condensed overview of the business, reinforcing and reiterating the right salesfloor behaviors and action plans
• Demonstrate sales leadership for staff and set performance targets for team and individual, relating to the KPIs and business objectives
• Be aware of both local and global environments and their material impact on our sales and business impacts
• Propose in-store activities that can better engage the staffs, celebrating team successes while fostering a positive and inclusive team atmosphere.
• Instruct and supervise staff in the correct execution of all company operating procedures, ensuring internal compliance.
• Challenge the team to go the extra mile, ensuring excellence in terms of results and service

Client Management

• Manage quality of customer service, to meet customer expectations
• Develop loyal FENDI customers and make sure that all customers are
• properly and strategically assigned to a Client Advisor for development
• Act as brand ambassador to strengthen/build relationships with VIP clientele/new customers, hosting conjunctly with the client advisors as and when applicable.
• Improve NPS and CX scores with the appropriate action plans

Staff Management

• Motivate and challenge team members to achieve assigned sales targets and assign clearly day-to-day tasks
• Ensure consistency on team performance, enhancing individual's performance through Monthly Touch Base and daily coaching
• Provide a global perspective on business trends, helping associates understand the business better, while emphasizing the importance of routines and acceptable risk taking.
• Collaborate with the HR Department in recruiting qualified applicants to meet the store needs
• Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action
• Ensure the proper management of staffing roster to provide effective store coverage
• Ensure the whole team is equipped with relevant working tools and ensure all needed accounts are in place and maintained (e.g. Stealth, Heaven, Icom credentials)

Training

• Set up In-Store training routine
• Responsible for full spectrum on-the-job-training, reinforce brand's DNA in the team, KPIs
• Identify individual and team training needs to develop Talents and communicate these needs to HR Department /local retail training manager

Administrative and operations Management

• Review and submit sales and operational reports to management in adherence to company's KPIs and policies
• Inform management of decisions and procedures relating to business made at store level and any staff issues
• Take necessary action to effectively control costs and ensure efficient operation in the store
• Ensure that FENDI’s standards are applied and maintained at all times across the customer service, internal control and back-office activities (stock, administration, etc.).

General Store Conditions / Visual Merchandising

• Ensure that Visual Merchandising is consistent with Company standards

• Minimum 8 - 10 years of related experience in retail/luxury industry with at least 3 years of experience in the capacity of a boutique lead
• Strong business acumen, result driven, goal oriented, capacity to implement all needed initiatives and demonstrate commercial creativity
• Proficient in MS office, CRM and retail tools
• Prior experience in building strong client relationships and delivering client-centric solutions
• Making effective and timely decisions that keep the organization moving forward, applying an appropriate level of risk-taking
• Planning and prioritizing work to meet commitments aligned with organizational goals
• Cultivate a climate where people are motivated to do their best, while championing for the team to take ownership of their own learning.
• Prior experience in developing people to meet the organizational missions and ambitions, ensuring proper development / succession plan for future appointments.
• Be able to work with culturally diverse team, recognizing the value that different perspectives and cultures bring to an organization

As Store Manager you will be responsible for overall management of the store, staff, merchandise and customer service. You will work towards achieving the sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated team and coaching/developing your team members to enable them to progress in Fendi.

While representing the FENDI DNA, craftmanship, quality of materials and creativity throughout the market, you will be engaged in achieving your team’s targets meeting the assigned KPIs and sales goals.

Performance Management and Business Development

• Monitor and achieve store performance by tracking and ensuring that the KPIs targets are met
• Strategize and implement the necessary improvement plans in timely manner, thinking out of the box whilst taking reasonable risk where necessary and applicable
• Conduct a brief every day, providing team members a condensed overview of the business, reinforcing and reiterating the right salesfloor behaviors and action plans
• Demonstrate sales leadership for staff and set performance targets for team and individual, relating to the KPIs and business objectives
• Be aware of both local and global environments and their material impact on our sales and business impacts
• Propose in-store activities that can better engage the staffs, celebrating team successes while fostering a positive and inclusive team atmosphere.
• Instruct and supervise staff in the correct execution of all company operating procedures, ensuring internal compliance.
• Challenge the team to go the extra mile, ensuring excellence in terms of results and service

Client Management

• Manage quality of customer service, to meet customer expectations
• Develop loyal FENDI customers and make sure that all customers are
• properly and strategically assigned to a Client Advisor for development
• Act as brand ambassador to strengthen/build relationships with VIP clientele/new customers, hosting conjunctly with the client advisors as and when applicable.
• Improve NPS and CX scores with the appropriate action plans

Staff Management

• Motivate and challenge team members to achieve assigned sales targets and assign clearly day-to-day tasks
• Ensure consistency on team performance, enhancing individual's performance through Monthly Touch Base and daily coaching
• Provide a global perspective on business trends, helping associates understand the business better, while emphasizing the importance of routines and acceptable risk taking.
• Collaborate with the HR Department in recruiting qualified applicants to meet the store needs
• Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action
• Ensure the proper management of staffing roster to provide effective store coverage
• Ensure the whole team is equipped with relevant working tools and ensure all needed accounts are in place and maintained (e.g. Stealth, Heaven, Icom credentials)

Training

• Set up In-Store training routine
• Responsible for full spectrum on-the-job-training, reinforce brand's DNA in the team, KPIs
• Identify individual and team training needs to develop Talents and communicate these needs to HR Department /local retail training manager

Administrative and operations Management

• Review and submit sales and operational reports to management in adherence to company's KPIs and policies
• Inform management of decisions and procedures relating to business made at store level and any staff issues
• Take necessary action to effectively control costs and ensure efficient operation in the store
• Ensure that FENDI’s standards are applied and maintained at all times across the customer service, internal control and back-office activities (stock, administration, etc.).

General Store Conditions / Visual Merchandising

• Ensure that Visual Merchandising is consistent with Company standards

• Minimum 8 - 10 years of related experience in retail/luxury industry with at least 3 years of experience in the capacity of a boutique lead
• Strong business acumen, result driven, goal oriented, capacity to implement all needed initiatives and demonstrate commercial creativity
• Proficient in MS office, CRM and retail tools
• Prior experience in building strong client relationships and delivering client-centric solutions
• Making effective and timely decisions that keep the organization moving forward, applying an appropriate level of risk-taking
• Planning and prioritizing work to meet commitments aligned with organizational goals
• Cultivate a climate where people are motivated to do their best, while championing for the team to take ownership of their own learning.
• Prior experience in developing people to meet the organizational missions and ambitions, ensuring proper development / succession plan for future appointments.
• Be able to work with culturally diverse team, recognizing the value that different perspectives and cultures bring to an organization

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.

As Store Manager you will be responsible for overall management of the store, staff, merchandise and customer service. You will work towards achieving the sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated team and coaching/developing your team members to enable them to progress in Fendi.

While representing the FENDI DNA, craftmanship, quality of materials and creativity throughout the market, you will be engaged in achieving your team’s targets meeting the assigned KPIs and sales goals.

Performance Management and Business Development

• Monitor and achieve store performance by tracking and ensuring that the KPIs targets are met
• Strategize and implement the necessary improvement plans in timely manner, thinking out of the box whilst taking reasonable risk where necessary and applicable
• Conduct a brief every day, providing team members a condensed overview of the business, reinforcing and reiterating the right salesfloor behaviors and action plans
• Demonstrate sales leadership for staff and set performance targets for team and individual, relating to the KPIs and business objectives
• Be aware of both local and global environments and their material impact on our sales and business impacts
• Propose in-store activities that can better engage the staffs, celebrating team successes while fostering a positive and inclusive team atmosphere.
• Instruct and supervise staff in the correct execution of all company operating procedures, ensuring internal compliance.
• Challenge the team to go the extra mile, ensuring excellence in terms of results and service

Client Management

• Manage quality of customer service, to meet customer expectations
• Develop loyal FENDI customers and make sure that all customers are
• properly and strategically assigned to a Client Advisor for development
• Act as brand ambassador to strengthen/build relationships with VIP clientele/new customers, hosting conjunctly with the client advisors as and when applicable.
• Improve NPS and CX scores with the appropriate action plans

Staff Management

• Motivate and challenge team members to achieve assigned sales targets and assign clearly day-to-day tasks
• Ensure consistency on team performance, enhancing individual's performance through Monthly Touch Base and daily coaching
• Provide a global perspective on business trends, helping associates understand the business better, while emphasizing the importance of routines and acceptable risk taking.
• Collaborate with the HR Department in recruiting qualified applicants to meet the store needs
• Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action
• Ensure the proper management of staffing roster to provide effective store coverage
• Ensure the whole team is equipped with relevant working tools and ensure all needed accounts are in place and maintained (e.g. Stealth, Heaven, Icom credentials)

Training

• Set up In-Store training routine
• Responsible for full spectrum on-the-job-training, reinforce brand's DNA in the team, KPIs
• Identify individual and team training needs to develop Talents and communicate these needs to HR Department /local retail training manager

Administrative and operations Management

• Review and submit sales and operational reports to management in adherence to company's KPIs and policies
• Inform management of decisions and procedures relating to business made at store level and any staff issues
• Take necessary action to effectively control costs and ensure efficient operation in the store
• Ensure that FENDI’s standards are applied and maintained at all times across the customer service, internal control and back-office activities (stock, administration, etc.).

General Store Conditions / Visual Merchandising

• Ensure that Visual Merchandising is consistent with Company standards

• Minimum 8 - 10 years of related experience in retail/luxury industry with at least 3 years of experience in the capacity of a boutique lead
• Strong business acumen, result driven, goal oriented, capacity to implement all needed initiatives and demonstrate commercial creativity
• Proficient in MS office, CRM and retail tools
• Prior experience in building strong client relationships and delivering client-centric solutions
• Making effective and timely decisions that keep the organization moving forward, applying an appropriate level of risk-taking
• Planning and prioritizing work to meet commitments aligned with organizational goals
• Cultivate a climate where people are motivated to do their best, while championing for the team to take ownership of their own learning.
• Prior experience in developing people to meet the organizational missions and ambitions, ensuring proper development / succession plan for future appointments.
• Be able to work with culturally diverse team, recognizing the value that different perspectives and cultures bring to an organization

As Store Manager you will be responsible for overall management of the store, staff, merchandise and customer service. You will work towards achieving the sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated team and coaching/developing your team members to enable them to progress in Fendi.

While representing the FENDI DNA, craftmanship, quality of materials and creativity throughout the market, you will be engaged in achieving your team’s targets meeting the assigned KPIs and sales goals.

Performance Management and Business Development

• Monitor and achieve store performance by tracking and ensuring that the KPIs targets are met
• Strategize and implement the necessary improvement plans in timely manner, thinking out of the box whilst taking reasonable risk where necessary and applicable
• Conduct a brief every day, providing team members a condensed overview of the business, reinforcing and reiterating the right salesfloor behaviors and action plans
• Demonstrate sales leadership for staff and set performance targets for team and individual, relating to the KPIs and business objectives
• Be aware of both local and global environments and their material impact on our sales and business impacts
• Propose in-store activities that can better engage the staffs, celebrating team successes while fostering a positive and inclusive team atmosphere.
• Instruct and supervise staff in the correct execution of all company operating procedures, ensuring internal compliance.
• Challenge the team to go the extra mile, ensuring excellence in terms of results and service

Client Management

• Manage quality of customer service, to meet customer expectations
• Develop loyal FENDI customers and make sure that all customers are
• properly and strategically assigned to a Client Advisor for development
• Act as brand ambassador to strengthen/build relationships with VIP clientele/new customers, hosting conjunctly with the client advisors as and when applicable.
• Improve NPS and CX scores with the appropriate action plans

Staff Management

• Motivate and challenge team members to achieve assigned sales targets and assign clearly day-to-day tasks
• Ensure consistency on team performance, enhancing individual's performance through Monthly Touch Base and daily coaching
• Provide a global perspective on business trends, helping associates understand the business better, while emphasizing the importance of routines and acceptable risk taking.
• Collaborate with the HR Department in recruiting qualified applicants to meet the store needs
• Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action
• Ensure the proper management of staffing roster to provide effective store coverage
• Ensure the whole team is equipped with relevant working tools and ensure all needed accounts are in place and maintained (e.g. Stealth, Heaven, Icom credentials)

Training

• Set up In-Store training routine
• Responsible for full spectrum on-the-job-training, reinforce brand's DNA in the team, KPIs
• Identify individual and team training needs to develop Talents and communicate these needs to HR Department /local retail training manager

Administrative and operations Management

• Review and submit sales and operational reports to management in adherence to company's KPIs and policies
• Inform management of decisions and procedures relating to business made at store level and any staff issues
• Take necessary action to effectively control costs and ensure efficient operation in the store
• Ensure that FENDI’s standards are applied and maintained at all times across the customer service, internal control and back-office activities (stock, administration, etc.).

General Store Conditions / Visual Merchandising

• Ensure that Visual Merchandising is consistent with Company standards

• Minimum 8 - 10 years of related experience in retail/luxury industry with at least 3 years of experience in the capacity of a boutique lead
• Strong business acumen, result driven, goal oriented, capacity to implement all needed initiatives and demonstrate commercial creativity
• Proficient in MS office, CRM and retail tools
• Prior experience in building strong client relationships and delivering client-centric solutions
• Making effective and timely decisions that keep the organization moving forward, applying an appropriate level of risk-taking
• Planning and prioritizing work to meet commitments aligned with organizational goals
• Cultivate a climate where people are motivated to do their best, while championing for the team to take ownership of their own learning.
• Prior experience in developing people to meet the organizational missions and ambitions, ensuring proper development / succession plan for future appointments.
• Be able to work with culturally diverse team, recognizing the value that different perspectives and cultures bring to an organization

As Store Manager you will be responsible for overall management of the store, staff, merchandise and customer service. You will work towards achieving the sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated team and coaching/developing your team members to enable them to progress in Fendi.

While representing the FENDI DNA, craftmanship, quality of materials and creativity throughout the market, you will be engaged in achieving your team’s targets meeting the assigned KPIs and sales goals.

Performance Management and Business Development

• Monitor and achieve store performance by tracking and ensuring that the KPIs targets are met
• Strategize and implement the necessary improvement plans in timely manner, thinking out of the box whilst taking reasonable risk where necessary and applicable
• Conduct a brief every day, providing team members a condensed overview of the business, reinforcing and reiterating the right salesfloor behaviors and action plans
• Demonstrate sales leadership for staff and set performance targets for team and individual, relating to the KPIs and business objectives
• Be aware of both local and global environments and their material impact on our sales and business impacts
• Propose in-store activities that can better engage the staffs, celebrating team successes while fostering a positive and inclusive team atmosphere.
• Instruct and supervise staff in the correct execution of all company operating procedures, ensuring internal compliance.
• Challenge the team to go the extra mile, ensuring excellence in terms of results and service

Client Management

• Manage quality of customer service, to meet customer expectations
• Develop loyal FENDI customers and make sure that all customers are
• properly and strategically assigned to a Client Advisor for development
• Act as brand ambassador to strengthen/build relationships with VIP clientele/new customers, hosting conjunctly with the client advisors as and when applicable.
• Improve NPS and CX scores with the appropriate action plans

Staff Management

• Motivate and challenge team members to achieve assigned sales targets and assign clearly day-to-day tasks
• Ensure consistency on team performance, enhancing individual's performance through Monthly Touch Base and daily coaching
• Provide a global perspective on business trends, helping associates understand the business better, while emphasizing the importance of routines and acceptable risk taking.
• Collaborate with the HR Department in recruiting qualified applicants to meet the store needs
• Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action
• Ensure the proper management of staffing roster to provide effective store coverage
• Ensure the whole team is equipped with relevant working tools and ensure all needed accounts are in place and maintained (e.g. Stealth, Heaven, Icom credentials)

Training

• Set up In-Store training routine
• Responsible for full spectrum on-the-job-training, reinforce brand's DNA in the team, KPIs
• Identify individual and team training needs to develop Talents and communicate these needs to HR Department /local retail training manager

Administrative and operations Management

• Review and submit sales and operational reports to management in adherence to company's KPIs and policies
• Inform management of decisions and procedures relating to business made at store level and any staff issues
• Take necessary action to effectively control costs and ensure efficient operation in the store
• Ensure that FENDI’s standards are applied and maintained at all times across the customer service, internal control and back-office activities (stock, administration, etc.).

General Store Conditions / Visual Merchandising

• Ensure that Visual Merchandising is consistent with Company standards

• Minimum 8 - 10 years of related experience in retail/luxury industry with at least 3 years of experience in the capacity of a boutique lead
• Strong business acumen, result driven, goal oriented, capacity to implement all needed initiatives and demonstrate commercial creativity
• Proficient in MS office, CRM and retail tools
• Prior experience in building strong client relationships and delivering client-centric solutions
• Making effective and timely decisions that keep the organization moving forward, applying an appropriate level of risk-taking
• Planning and prioritizing work to meet commitments aligned with organizational goals
• Cultivate a climate where people are motivated to do their best, while championing for the team to take ownership of their own learning.
• Prior experience in developing people to meet the organizational missions and ambitions, ensuring proper development / succession plan for future appointments.
• Be able to work with culturally diverse team, recognizing the value that different perspectives and cultures bring to an organization

POP MART Federal Territory of Kuala Lumpur, Malaysia

POP MART Federal Territory of Kuala Lumpur, Malaysia

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from POP MART

POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, Intellectual Property (IP) operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talents from all over the world. With 7,000+ employees globally, POP MART has successfully set foot in more than 30 countries and regions, serving a diverse audience of cultural pioneers and art fans.

Responsibilities:

• Drive overall store sales by tracking performance, analyzing data, and guiding the team to meet targets.
• Manage daily store operations, including staff scheduling, stock control, and customer service excellence.
• Oversee recruitment, onboarding, training, and performance management of store staff.
• Foster a positive team environment through coaching, engagement, and development activities.
• Ensure accurate inventory levels, proper product handling, and effective visual merchandising.
• Handle customer issues and ensure a high-quality, brand-aligned in-store experience.
• Maintain store safety, cleanliness, and equipment upkeep.
• Act as the key liaison between the store and various departments (e.g., HR, Marketing, Logistics, Merchandising) to ensure smooth communication and operational alignment.
• All other duties or projects as assigned.

Requirements:

• Candidates must possess at least a Diploma or above.
• At least 3 years of experience as a Store Manager, or in store operations management, preferably in retail.
• Prior experience in multinational retail environments or premium consumer brands is highly desirable.
• Proven leadership, organizational, and team management skills with a hands-on approach.
• Strong execution capabilities and ability to work under pressure in a fast-paced retail setting.
• Excellent analytical thinking, decision-making, and multitasking abilities.
• Excellent communication, training, and interpersonal skills.
• Proficient in Microsoft Office and retail operations systems; strong analytical and reporting skills.

What We Offer:

• We provide market-competitive packages.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge.
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.

Store Location:

• Pavilion Bukit Jalil
• IOI City Mall
• Sunway Velocity
• TRX

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales, Management, and Customer Service
• Industries Retail

Referrals increase your chances of interviewing at POP MART by 2x

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Department: RETAIL OFFLINE

Location: MY

• To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.
• To own the employee experience, driving employee satisfaction and elevating team behaviours.
• To own the customer experience, driving customer satisfaction and increasing brand loyalty.
• To drive performance and growth, through excellent operational and commercial execution.

• Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team
• Be on the shop floor
• Be a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours
• Monitor, coach and provide feedback to the store team to deliver excellent customer experience
• Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store
• Drive the use of digital assets to enhance the customer experience
• Retain and develop talent
• Lead, inspire and manage a high performing, positive store team
• Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning
• Establish a learning culture and maintain a strong connection of the store team to the Brand
• Advocate product
• Have excellent product knowledge and drive the same standard across the store team
• Maintain a strong understanding of product sales performance and optimise sales of the available inventory
• Nurture customer relationships
• Establish and embed customer focused behaviours across the store team
• Build and cultivate long term customer relationships and lead the team to do the same
• Drive store performance and productivity
• Build and maintain familiarity with the local external environment; customers, competitors and talent
• Maintain a commercial mindset and continually identify and convert opportunities to drive store performance
• Drive operational excellence across all areas of the store
• Ensure compliance with all corporate standards, policies and initiatives
• Health and Safety
• Ensure your store has a written plan in place that details the actions to be taken in the event of an emergency evacuation. This plan must be practiced at least annually, involving all employees, and recorded on Rivo as having been completed

Demonstrated alignment with the Burberry Store Management behaviours:

• Service Focused
• Leading to Inspire
• Commercially Aware
• Developing Talent
• Driving Excellence
• A passion for and interest in fashion, and a luxury ethos.
• A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.
• Awareness of local employment and retail legislation.
• Flexible to work as required to meet store needs.
• Experience in a luxury brand or in a luxury service and selling environment.
• Retail Management experience appropriate to the role, to be assessed based on the size and complexity of previous roles. Metrics will include sales turnover and volume and the number and types of roles previously managed.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Job Segment: Brand Ambassador, Retail Manager, Retail Operations, Store Manager, Manager, Marketing, Retail, Management

As Store Manager you will be responsible for overall management of the store, staff, merchandise and customer service. You will work towards achieving the sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated team and coaching/developing your team members to enable them to progress in Fendi.

While representing the FENDI DNA, craftmanship, quality of materials and creativity throughout the market, you will be engaged in achieving your team’s targets meeting the assigned KPIs and sales goals.

Performance Management and Business Development

• Monitor and achieve store performance by tracking and ensuring that the KPIs targets are met
• Strategize and implement the necessary improvement plans in timely manner, thinking out of the box whilst taking reasonable risk where necessary and applicable
• Conduct a brief every day, providing team members a condensed overview of the business, reinforcing and reiterating the right salesfloor behaviors and action plans
• Demonstrate sales leadership for staff and set performance targets for team and individual, relating to the KPIs and business objectives
• Be aware of both local and global environments and their material impact on our sales and business impacts
• Propose in-store activities that can better engage the staffs, celebrating team successes while fostering a positive and inclusive team atmosphere.
• Instruct and supervise staff in the correct execution of all company operating procedures, ensuring internal compliance.
• Challenge the team to go the extra mile, ensuring excellence in terms of results and service

Client Management

• Manage quality of customer service, to meet customer expectations
• Develop loyal FENDI customers and make sure that all customers are
• properly and strategically assigned to a Client Advisor for development
• Act as brand ambassador to strengthen/build relationships with VIP clientele/new customers, hosting conjunctly with the client advisors as and when applicable.
• Improve NPS and CX scores with the appropriate action plans

Staff Management

• Motivate and challenge team members to achieve assigned sales targets and assign clearly day-to-day tasks
• Ensure consistency on team performance, enhancing individual's performance through Monthly Touch Base and daily coaching
• Provide a global perspective on business trends, helping associates understand the business better, while emphasizing the importance of routines and acceptable risk taking.
• Collaborate with the HR Department in recruiting qualified applicants to meet the store needs
• Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action
• Ensure the proper management of staffing roster to provide effective store coverage
• Ensure the whole team is equipped with relevant working tools and ensure all needed accounts are in place and maintained (e.g. Stealth, Heaven, Icom credentials)

Training

• Set up In-Store training routine
• Responsible for full spectrum on-the-job-training, reinforce brand's DNA in the team, KPIs
• Identify individual and team training needs to develop Talents and communicate these needs to HR Department /local retail training manager

Administrative and operations Management

• Review and submit sales and operational reports to management in adherence to company's KPIs and policies
• Inform management of decisions and procedures relating to business made at store level and any staff issues
• Take necessary action to effectively control costs and ensure efficient operation in the store
• Ensure that FENDI’s standards are applied and maintained at all times across the customer service, internal control and back-office activities (stock, administration, etc.).

General Store Conditions / Visual Merchandising

• Ensure that Visual Merchandising is consistent with Company standards

• Minimum 8 - 10 years of related experience in retail/luxury industry with at least 3 years of experience in the capacity of a boutique lead
• Strong business acumen, result driven, goal oriented, capacity to implement all needed initiatives and demonstrate commercial creativity
• Proficient in MS office, CRM and retail tools
• Prior experience in building strong client relationships and delivering client-centric solutions
• Making effective and timely decisions that keep the organization moving forward, applying an appropriate level of risk-taking
• Planning and prioritizing work to meet commitments aligned with organizational goals
• Cultivate a climate where people are motivated to do their best, while championing for the team to take ownership of their own learning.
• Prior experience in developing people to meet the organizational missions and ambitions, ensuring proper development / succession plan for future appointments.
• Be able to work with culturally diverse team, recognizing the value that different perspectives and cultures bring to an organization