1,170 Store Associate jobs in Malaysia

Moomoo MY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Moomoo MY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

1 week ago Be among the first 25 applicants

As a Retail Store Associate at Moomoo Malaysia, you will play a vital frontline role in delivering exceptional customer service and supporting the day-to-day operations of our physical experiential stores. You'll assist in customer onboarding, provide basic product and platform guidance, support in-store marketing initiatives, and collaborate with internal teams to ensure a seamless client experience. This role is ideal for someone looking to grow in the financial services sector with exposure to retail brokerage and wealth management.

Role Overview

As a Retail Store Associate at Moomoo Malaysia, you will play a vital frontline role in delivering exceptional customer service and supporting the day-to-day operations of our physical experiential stores. You'll assist in customer onboarding, provide basic product and platform guidance, support in-store marketing initiatives, and collaborate with internal teams to ensure a seamless client experience. This role is ideal for someone looking to grow in the financial services sector with exposure to retail brokerage and wealth management.

• Assist walk-in clients with account opening, platform setup, and app guidance
• Handle inquiries and escalate complex cases
• Educate clients on investment tools and platform features
• Support daily operations and compliance checks
• Manage documentation and backend onboarding
• Ensure client data confidentiality
• Help sales team with client acquisition and KPIs
• Follow up with leads, set appointments, and assist in in-store events
• Provide on-site support for marketing campaigns
• Help promote brand and community engagement activities

• 2-3 years' experience in customer service, financial advisory, or retail experience would be added advantage.
• Basic knowledge of financial markets, investment products, and brokerage platforms would be added advantage
• Good communication and interpersonal skills
• Proficient in Malay; Mandarin or English is a plus
• Willing to work rotating shifts, weekends, and public holidays
• CSMRL license and Unit Trust Consultant (UTC) registration preferred (company can sponsor if needed)
• Strong customer-first mindset with a proactive attitude

• 5 working days in a week
• 13 months salary (Contractual bonus)
• Variable Bonus
• KPI incentive (twice a year)
• Nearby public transport

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service
• Industries Non-profit Organizations and Primary and Secondary Education

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As a Retail Store Associate at moomoo, you will play a vital frontline role in delivering exceptional customer service and supporting the day-to-day operations of our physical experiential stores. You’ll assist in customer onboarding, provide basic product and platform guidance, support in-store marketing initiatives, and collaborate with internal teams to ensure a seamless client experience. This role is ideal for someone looking to grow in the financial services sector with exposure to retail brokerage and wealth management.

• Client Servicing & Onboarding
• Support walk-in clients with account opening and platform setup.
• Provide guidance on the moomoo app features and basic investment tools.
• Handle basic client inquiries and escalate complex cases to relevant teams.
• Educate clients on market opportunities and moomoo’s platform offerings.
• Store Operations
• Ensure the store operates smoothly and complies with company standards.
• Assist with documentation, compliance checks, and backend onboarding processes.
• Maintain client confidentiality and adhere to all local financial regulations.
• Sales Support & Target Execution
• Support sales teams in achieving client acquisition and relevant KPIs.
• Assist with in-store lead follow-ups, appointments, and event-related activities.
• Participate in cross-selling investment products based on client needs (if applicable).
• Marketing & Event Support
• Help coordinate in-store events, workshops, and client engagement sessions.
• Provide on-site support during marketing campaigns and roadshows.
• Assist in promoting strategic brand partnerships and community engagement efforts.
• Team Collaboration
• Work closely with branch managers and team members on daily operations and special initiatives.
• Provide feedback to improve service workflows and customer experience.
• Participate in team meetings and internal training sessions.

• 2–3 years of experience in customer service, financial advisory, or retail investment services.
• Knowledge of financial markets, brokerage platforms, and investment products.
• Strong interpersonal and communication skills, both verbal and written.
• Detail-oriented, organized, and comfortable with multitasking.
• Familiarity with compliance and documentation requirements in the financial sector.
• CSMRL license holder and registration as a Unit Trust Consultant (UTC) are preferred for this role; however, the company will sponsor you to obtain the licenses whenever its needed.
• Proficient in Malay; fluency in Mandarin or English is a plus.
• Willingness to work rotating shifts, weekends, and public holidays.
• Tech-savvy and comfortable with digital platforms and CRM systems.
• Customer-first mindset with a proactive approach to problem-solving.

Select how often (in days) to receive an alert:

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

• Must be 18 years or older
• Possess at least SPM / O Level or above
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.

Duties & Responsibilities

- Memberikan perkhidmatan profesional kepada pelanggan
- Memastikan stok mencukupi
- Menjadi juruwang
- Memastikan outlet dalam keadaan bersih

Job Requirements

- Bekerja 6 hari seminggu
- Boleh travel/cover outlet lain
- Bekerja mengikut shift, hujung minggu dan cuti umum
- Genap 18 tahun sehingga 40 tahun sahaja
- Warganegara Malaysia sahaja
- Wajib hadir fizikal training selama 2 hari di MYNEWS HQ, Kota Damansara

Employment Type: Permanent (Full Time)

Industry: Retail / Wholesale Trading / Property

Duties & Responsibilities

- Memberikan perkhidmatan profesional kepada pelanggan
- Memastikan stok mencukupi
- Menjadi juruwang
- Memastikan outlet dalam keadaan bersih

Job Requirements

- BEKERJA 6 HARI SEMINGGU
- Can work shifts, weekends and public holidays
- 18 years old (Following Date) to 40 years old
- Warganegara Malaysia SAHAJA
- WAJIB HADIR ONLINE TRAINING SELAMA 3 HARI

Employment Type: Permanent (Full Time)

Industry: Retail / Wholesale Trading / Property