160 Staff Relations jobs in Malaysia

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! Job Title: Senior Human Resource Generalist – Malaysia (on-site 5 days/week) Department: Human Resource Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to making the lives of people with diabetes easier. Through its OmniPod Insulin Management System, Insulet seeks to expand the use of insulin pump therapy among people with insulin-dependent diabetes. Insulet's Delivery Systems business also partners with global pharmaceutical and biotechnology companies to tailor the OmniPod technology platform for the delivery of subcutaneous drugs across multiple therapeutic areas. We are currently hiring a passionate individual as a Senior Human Resource Generalist under HR team. The incumbent will be responsible for providing support to the business clients and the Site HRBP in regards to all Insulet Human Resource related activities in order to support the growth and profitability of the organization. Position Overview: The Sr. Human Resources Generalist provides organizational and operational support to the business in the following areas: Manage information of a sensitive nature and maintain discretion and confidentiality at all times Ensure compliance with local labor laws and HR practices Support other projects, programs, or duties as required Responsibilities: Provides senior level support in functional areas of Human Resources including but not limited to recruitment and employment, personnel records, employee and/or labor relations, job evaluation, compensation management, benefits administration, organization development, training and HR related projects Works closely with the HRBP as needed on strategic HR initiatives that may include Performance Management, Work force Planning, Employee Learning and Development, Diversity, Compliance, Recruitment, Exit and/or Compensation-related action items Customizes and delivers specific Business Unit HR initiatives such as coaching managers on performance management, employee development and succession management planning Provides and communicates accurate information to employees regarding benefit eligibility and coverage. Proactively addresses employees concerns, grievances and coordinates any necessary investigations required. Interfaces with government agencies when necessary Schedule employee onboarding processes. Prepare employee separation notices and related documentation. Conduct exit interviews to provide insight into voluntary separation decisions. Administer performance appraisal and compensation programs to ensure effectiveness, compliance, and equity within organization. Administers and promote employee recognition programs. Assists in the documentation/administration documentation/administration of any disciplinary procedure. Desired experience for Senior HR generalist includes: Coordinate development programs, performance review and incentive plan processes May need to prepare reports based on the needs of the organization supported Work closely with Talent Acquisition team on issues pertaining Indirect Labour hiring & Direct Labour hiring. Preferred Skills and Competencies: Knowledgeable on employment laws regarding employment practices Highly customer service focused and team-oriented. Strong organizational skills with attention to detail, systems and processes. Demonstrated ability to prioritize and multitask in a dynamic, fast-paced environment. Working knowledge of multiple human resource disciplines including recruitment, employee relations, performance management, training and development, compensation, and respective federal and state employment laws. Exceptional interpersonal and communication skills (oral and written). Results-oriented, resourceful self-starter with great time management and execution skills. Embraces challenges and change; flexible, adaptable, and reliable. Strong attention to detail, systems, and processes. Continuous improvement mindset. Demonstrated ability to prioritize and multitask in a dynamic, fast-paced environment. Strong problem solving, conflict management, and negotiation skills. Ability to work with confidential information and to be tactful and discreet. Have a sense of urgency and ability to thrive in a fast-paced environment Proficient skill with Microsoft Excel, Word, PowerPoint, Outlook. Manufacturing environment experience is strongly preferred. Education and Experience: Minimum Requirements: Bachelor's Degree in Human Resource or any related studies Minimum of 5 - 8 years of working experience in a Human Resources capacity. Manufacturing environment experience is strongly preferred.

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Join F&N, a dynamic Asian conglomerate known for iconic brands like 100plus. Be part of our growth journey in food and beverages. Embrace innovation and sustainability, bringing your skills in marketing, operations, or strategic management to make a meaningful impact. Shape the future of consumer goods with us!

What will you be doing?

• Lead and manage all aspects of industrial relations, including negotiations, grievance handling, and dispute resolution.
• Act as the primary liaison with trade unions, employee representatives, and regulatory bodies to maintain constructive relationships.
• Develop, negotiate, and administer Collective Agreements (CA) to ensure alignment with organizational objectives and legal requirements.
• Provide legal interpretation of labor laws, employment regulations, and company policies to management and employees.
• Advise senior management on potential risks and recommend proactive strategies to minimize industrial disputes.
• Manage and resolve employee grievances, disciplinary actions, and workplace conflicts in a fair and timely manner.
• Monitor changes in employment legislation and ensure company compliance with statutory requirements.
• Conduct training and awareness sessions for management and employees on industrial relations practices, laws, and policies.
• Support HR in workforce planning, organizational restructuring, and change management with minimal disruption to industrial harmony.
• Prepare regular reports and updates on IR trends, negotiations, and compliance matters for senior leadership.

What you bring?

• Bachelor’s Degree in Law (LL.B.) or related field (Master’s degree or professional legal qualifications will be an added advantage).
• Minimum 10 years of experience in Industrial Relations, with hands-on experience in union negotiations and collective agreement management.
• Strong knowledge of labor laws, employment regulations, and industrial relations practices.
• Proven track record in managing collective bargaining, dispute resolution, and union engagement.
• Excellent communication, negotiation, and interpersonal skills, with the ability to influence at all levels.
• High integrity, resilience, and the ability to operate effectively in a dynamic and sometimes challenging environment.

What we offer?

• Health & Wellness: Health care coverage designed for the mind and body.
• Comprehensive medical, insurance, or social security coverage.
• Engaging activities and recognition programs.
• Strong learning and development plans for your career growth.
• Flexible working arrangements.
• Attractive remuneration, great perks, and performance incentives.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Legal, Human Resources, and Manufacturing
• Industries Food and Beverage Services, Manufacturing, and Food and Beverage Manufacturing

Referrals increase your chances of interviewing at Fraser & Neave Holdings Bhd (F&N) by 2x

Sign in to set job alerts for “Industrial Relations Manager” roles. Senior/Executive, Human Resource Business Partner

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

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HR Business Partner - Global E-Commerce Operations - Kuala Lumpur (Based in Manila, Relocation Provided)

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Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Federal Territory of Kuala Lumpur, Malaysia 5 days ago

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HR Business Partner (Wholesales Banking) Assistant Manager / Senior Executive, Human Resources (Operations)

Petaling Jaya, Selangor, Malaysia 2 days ago

Assistant Manager / Senior Executive, Human Resources (Operations)

Petaling Jaya, Selangor, Malaysia 2 days ago

Human Resources Business Partner - Commercial & Business Functions

Petaling Jaya, Selangor, Malaysia 2 days ago

HR Business Partner (SEA and Australasia)

Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Principal HR Business Partner (Bangkok-based, Relocation Provided)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Description:
The PR Executive will play a key role in securing positive media coverage and building engagement with mainstream media as well as influencers/KOLs for Resorts World Genting (RWG) products.

Responsibilities:

• Collaborate with the team to develop and implement effective PR strategies aimed at enhancing brand equity and achieving business objectives in all targeted markets.
• Coordinate with internal stakeholders to plan media coverage, align activity calendars, and address any arising issues.
• Write clear, compelling, and professionally crafted English press releases and speeches that align with the company’s messaging and objectives.
• Prepare various communication materials including media briefings, Q&As, social media content, and other materials aligned with business goals.
• Organize, coordinate, and execute PR events and campaigns.
• Build and maintain strong relationships with print, broadcast, online, and social media, as well as with influencers/KOLs.
• Prepare communication materials and manage media-related matters during crises.
• Perform any other duties or tasks as assigned by the Head of Department.

Requirements:

• Bachelor’s Degree in Mass Communication, Public Relations, Journalism, or a related field.
• Preferrable with 1 year of relevant working experience in Media or Public Relations. Fresh graduates are encouraged to apply.
• Excellent written and verbal communication skills in English and Bahasa Malaysia. Proficiency in Mandarin is an added advantage.
• Demonstrated ability to write professional English press releases and speeches tailored for diverse audiences and media platforms.
• Established media and influencer/KOL network with a proven track record in executing successful PR campaigns and securing media coverage.
• Must have experience in social listening and monitoring, including hands-on use of social listening tools
• Exceptional organizational and planning abilities with keen attention to detail in executing campaigns and events.
• Knowledge and experience in crisis communication are an added advantage.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company.Apply now!

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Looking for a role where you can build relationships and with high compensation scheme? We’re hiring Customer Relations Consultants to join our friendly and energetic team ! No prior experience? No problem! We provide full training to help you get started.

What You’ll Be Doing:

• Answer customer inquiries via calls and emails with a friendly approach
• Understand customer needs and provide helpful solutions
• Maintain good relationships with clients and follow up on their concerns
• Gather feedback and share ideas to improve our services
• Get involved in fun company events and promotions

What We’re Looking For:

No prior experience needed – we welcome fresh grads & career switchers
Someone who is friendly, approachable, and a great communicator
Able to speak and write English
A team player

Why Join Us?

A fun, supportive work environment
Competitive salary + bonuses
Flexible working hours
Career growth opportunities
Free snacks & drinks – Because happy teams work best!

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Key Responsibilities

• Support the team in building good relationships with industry players, associations, and government agencies to expand the business network.
• Assist in identifying collaboration opportunities that bring projects or incentives to support the HOME ecosystem.
• Attend meetings and forums to represent the company and assist in managing corporate affairs, while learning to enhance the company’s image.

Eligibility Requirements

• Minimum Diploma qualification.
• Fresh graduates are welcome to apply.

Benefits

• Starting salary: RM1,700 (negotiable based on experience)
• Performance-based increments
• Career development opportunities
• Workplace location: Meru Bestari, Ipoh
• Starting date: Immediate

For further inquiries, don't hesitate to get in touch with us at +6011-1134 0110.

If you’re passionate about communication and want to grow with us, we’d love to hear from you!

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Moomoo MY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Client Relations Officer

Moomoo MY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

4 days ago Be among the first 25 applicants

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1. Client Engagement and Relationship Management

• Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support.

• Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives.

2. Sales & Business Development

• Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients.

• Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services.

3. Product and Service Customization

• Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services.

• Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market.

4. Market Analysis and Industry Knowledge

• Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s).

• Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals.

5. Reporting and Documentation

• Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback.

6. Any ad-hoc duties as assigned

1. Client Engagement and Relationship Management

• Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support.

• Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives.

2. Sales & Business Development

• Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients.

• Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services.

3. Product and Service Customization

• Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services.

• Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market.

4. Market Analysis and Industry Knowledge

• Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s).

• Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals.

5. Reporting and Documentation

• Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback.

6. Any ad-hoc duties as assigned

Requirements

• Bachelor's degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous.

• Solid experience in outbound sales, client relations or a similar role within the stockbroking/finance services company or outbound call center is preferred. Fresh graduates are welcome to apply.

• Exposure and possessing of product knowledge on capital market and investment-related field will be an advantage.

• 5 working days per week

• Language proficiency in English & Chinese.

• Excellent communication, negotiation, and interpersonal skills. Good-looking computer literacy skills.

• Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment. Passion and constantly seek improvement in work.

Benefits

We offer a comprehensive and holistic work experience and package as follows:

• Competitive compensation & benefits. Monthly salary package consists of basic salary +commission + shift allowance (if applicable).

• Fun loving and diverse work environment.

• Business casual work attire everyday.

Please note that only short-listed candidates will be contacted. Thank you.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Non-profit Organizations and Primary and Secondary Education

Referrals increase your chances of interviewing at Moomoo MY by 2x

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• Ensure maximum guest satisfaction through personal recognition, a warm smile, and prompt, courteous attention from arrival to departure.
• Ensure IHG members consistently receive all benefits, and that repeat guests and other VIPs receive special recognition and services.
• Conduct room inspections for VIPs and liaise with the F&B team to ensure amenities are delivered correctly and on time before arrival.
• Perform check-ins and check-outs for VIP guests, and assist at the reception counter when required.
• Greet guests in a professional and friendly manner.
• Engage with guests in the lobby or at the porte-cochère.
• Provide in-room registration for VIP guests according to their designated level.
• Liaise with other departments and external contractors to ensure exceptional service delivery.
• Maintain an efficient repeat guest history system.
• Promote inter-hotel sales and in-house facilities.
• Perform various tasks, including but not limited to:
• Preparing IHG Rewards and regular guest welcome letters.
• Soliciting IHG Rewards applications.
• Attending to special guest requests.
• Handle guest complaints, referring to the Duty Manager as necessary, and follow up on corrective actions to ensure complete guest satisfaction.
• Schedule and attend regular IHG training sessions.
• Review arrival lists for all guests and VIPs to verify room allocations, amenities, and special requests.
• Prepare amenity requisitions one day in advance for the following day's arrivals.
• Review the number of stays for returning guests and provide a welcome gift based on their history.
• Ensure a sufficient stock of welcome gifts is maintained for regular guests.
• Prepare last-minute requisitions for unexpected VIP arrivals and coordinate the timely delivery of required items to the room.
• Maintain a presence in guest-related areas such as the hotel's lobby.
• Obtain guest feedback on their stay, recording it in the GRO logbook and Opera. Inform the Guest Relations Manager or Duty Manager for further action if necessary.
• Update all guest preferences in the Opera PMS profile database.
• Assist with Reception and Club Lounge operations as needed.
• Support the Hotel Experience Champion and Loyalty Pending Update (LPU) reports.
• Perform tasks as directed by the Manager in pursuit of business goals.
• Comply with hotel rules, regulations, and the provisions outlined in the Employee Handbook.
• Adhere to company grooming standards.
• Ensure high recognition of IHG Rewards and Ambassador Members to achieve optimal scores in Heartbeat and deliver excellent results.
• When in the lobby, greet every guest with a smile, providing a sincere sense of welcome and hospitality to all passing guests.
• Escort guests to their rooms in accordance with hotel policies and procedures.
• Perform daily courtesy calls for arriving, pre/post-stay, IHG Rewards, Ambassador Members, and returning guests, especially those who have made complaints, to offer special attention and follow-up.
• Ensure that all guest queries, special requests, and complaints are handled politely and efficiently, maintaining a consistently high level of customer service. Refer issues to the manager if unable to assist.
• Proactively inform other operational departments, such as Housekeeping, Engineering, and F&B, about arrival times, special requests, and VIP amenity set-ups
• Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
• Assists in planning for future staffing needs.
• Assists in recruiting in line with company guidelines.
• Prepares and administers detailed induction program for new staff.
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
• Ensures training needs analysis of Guest Relations staff is carried out and training programs are designed and implemented to meet needs.
• Provides input for probation and formal performance appraisal discussions in line with company guidelines.
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
• Regularly communicates with staff and maintains good relations.

What We Need From You

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration.
• 4 years of Front Office/Guest Service experience including management experience.
• Friendly and great knowledge about IHG brand and F&B outlet/ foods.
• Having self-transportation is an advantage.
• Communication skills are utilized a significant amount of time when interacting with clients and the guests.
• Basic calculation skills are used frequently.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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Join to apply for the Guest Relations Manager role at IHG Hotels & Resorts

4 days ago Be among the first 25 applicants

Join to apply for the Guest Relations Manager role at IHG Hotels & Resorts

• Ensure maximum guest satisfaction through personal recognition, a warm smile, and prompt, courteous attention from arrival to departure.
• Ensure IHG members consistently receive all benefits, and that repeat guests and other VIPs receive special recognition and services.
• Conduct room inspections for VIPs and liaise with the F&B team to ensure amenities are delivered correctly and on time before arrival.
• Perform check-ins and check-outs for VIP guests, and assist at the reception counter when required.
• Greet guests in a professional and friendly manner.
• Engage with guests in the lobby or at the porte-cochère.
• Provide in-room registration for VIP guests according to their designated level.
• Liaise with other departments and external contractors to ensure exceptional service delivery.
• Maintain an efficient repeat guest history system.
• Promote inter-hotel sales and in-house facilities.
• Perform various tasks, including but not limited to:
• Preparing IHG Rewards and regular guest welcome letters.
• Soliciting IHG Rewards applications.
• Attending to special guest requests.
• Handle guest complaints, referring to the Duty Manager as necessary, and follow up on corrective actions to ensure complete guest satisfaction.
• Schedule and attend regular IHG training sessions.
• Review arrival lists for all guests and VIPs to verify room allocations, amenities, and special requests.
• Prepare amenity requisitions one day in advance for the following day's arrivals.
• Review the number of stays for returning guests and provide a welcome gift based on their history.
• Ensure a sufficient stock of welcome gifts is maintained for regular guests.
• Prepare last-minute requisitions for unexpected VIP arrivals and coordinate the timely delivery of required items to the room.
• Maintain a presence in guest-related areas such as the hotel's lobby.
• Obtain guest feedback on their stay, recording it in the GRO logbook and Opera. Inform the Guest Relations Manager or Duty Manager for further action if necessary.
• Update all guest preferences in the Opera PMS profile database.
• Assist with Reception and Club Lounge operations as needed.
• Support the Hotel Experience Champion and Loyalty Pending Update (LPU) reports.
• Perform tasks as directed by the Manager in pursuit of business goals.
• Comply with hotel rules, regulations, and the provisions outlined in the Employee Handbook.
• Adhere to company grooming standards.
• Ensure high recognition of IHG Rewards and Ambassador Members to achieve optimal scores in Heartbeat and deliver excellent results.
• When in the lobby, greet every guest with a smile, providing a sincere sense of welcome and hospitality to all passing guests.
• Escort guests to their rooms in accordance with hotel policies and procedures.
• Perform daily courtesy calls for arriving, pre/post-stay, IHG Rewards, Ambassador Members, and returning guests, especially those who have made complaints, to offer special attention and follow-up.
• Ensure that all guest queries, special requests, and complaints are handled politely and efficiently, maintaining a consistently high level of customer service. Refer issues to the manager if unable to assist.
• Proactively inform other operational departments, such as Housekeeping, Engineering, and F&B, about arrival times, special requests, and VIP amenity set-ups
• Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
• Assists in planning for future staffing needs.
• Assists in recruiting in line with company guidelines.
• Prepares and administers detailed induction program for new staff.
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
• Ensures training needs analysis of Guest Relations staff is carried out and training programs are designed and implemented to meet needs.
• Provides input for probation and formal performance appraisal discussions in line with company guidelines.
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
• Regularly communicates with staff and maintains good relations.
  
  

Your Day To Day

• Ensure maximum guest satisfaction through personal recognition, a warm smile, and prompt, courteous attention from arrival to departure.
• Ensure IHG members consistently receive all benefits, and that repeat guests and other VIPs receive special recognition and services.
• Conduct room inspections for VIPs and liaise with the F&B team to ensure amenities are delivered correctly and on time before arrival.
• Perform check-ins and check-outs for VIP guests, and assist at the reception counter when required.
• Greet guests in a professional and friendly manner.
• Engage with guests in the lobby or at the porte-cochère.
• Conduct in-room check-ins for all limo arrival guests.
• Provide in-room registration for VIP guests according to their designated level.
• Liaise with other departments and external contractors to ensure exceptional service delivery.
• Maintain an efficient repeat guest history system.
• Promote inter-hotel sales and in-house facilities.
• Perform various tasks, including but not limited to:
• Preparing IHG Rewards and regular guest welcome letters.
• Soliciting IHG Rewards applications.
• Attending to special guest requests.
• Handle guest complaints, referring to the Duty Manager as necessary, and follow up on corrective actions to ensure complete guest satisfaction.
• Schedule and attend regular IHG training sessions.
• Review arrival lists for all guests and VIPs to verify room allocations, amenities, and special requests.
• Prepare amenity requisitions one day in advance for the following day's arrivals.
• Review the number of stays for returning guests and provide a welcome gift based on their history.
• Ensure a sufficient stock of welcome gifts is maintained for regular guests.
• Prepare last-minute requisitions for unexpected VIP arrivals and coordinate the timely delivery of required items to the room.
• Maintain a presence in guest-related areas such as the hotel's lobby.
• Obtain guest feedback on their stay, recording it in the GRO logbook and Opera. Inform the Guest Relations Manager or Duty Manager for further action if necessary.
• Update all guest preferences in the Opera PMS profile database.
• Assist with Reception and Club Lounge operations as needed.
• Support the Hotel Experience Champion and Loyalty Pending Update (LPU) reports.
• Perform tasks as directed by the Manager in pursuit of business goals.
• Comply with hotel rules, regulations, and the provisions outlined in the Employee Handbook.
• Adhere to company grooming standards.
• Ensure high recognition of IHG Rewards and Ambassador Members to achieve optimal scores in Heartbeat and deliver excellent results.
• When in the lobby, greet every guest with a smile, providing a sincere sense of welcome and hospitality to all passing guests.
• Escort guests to their rooms in accordance with hotel policies and procedures.
• Perform daily courtesy calls for arriving, pre/post-stay, IHG Rewards, Ambassador Members, and returning guests, especially those who have made complaints, to offer special attention and follow-up.
• Ensure that all guest queries, special requests, and complaints are handled politely and efficiently, maintaining a consistently high level of customer service. Refer issues to the manager if unable to assist.
• Proactively inform other operational departments, such as Housekeeping, Engineering, and F&B, about arrival times, special requests, and VIP amenity set-ups
• Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
• Assists in planning for future staffing needs.
• Assists in recruiting in line with company guidelines.
• Prepares and administers detailed induction program for new staff.
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
• Ensures training needs analysis of Guest Relations staff is carried out and training programs are designed and implemented to meet needs.
• Provides input for probation and formal performance appraisal discussions in line with company guidelines.
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
• Regularly communicates with staff and maintains good relations.
  
  

What We Need From You

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration.
• 4 years of Front Office/Guest Service experience including management experience.
• Friendly and great knowledge about IHG brand and F&B outlet/ foods.
• Having self-transportation is an advantage.
• Communication skills are utilized a significant amount of time when interacting with clients and the guests.
• Basic calculation skills are used frequently.
  
  

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Hospitality

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Job Description

Fragomen is recognized as the world's leading immigration services provider. Immigration is not just a practice area within our firm - it is our only practice. We provide comprehensive immigration services for short- and long-term international assignments, permanent transfers and the local hire of foreign workers.

The Partner Relations team is the bridge between IT and the Partners/clients they support. It was established to ensure that current and potential clients are receiving a clear and accurate message about the advantages and availability of our technology offerings, as they are ever-evolving.

The team has individuals based in various regions to provide broad geographical coverage and you will report to the Partner Relations Director.

How you will make a difference as a Partner Relations Manager at Fragomen:

As someone skilled at communicating technical concepts to all levels at client organizations, you will be an integral part of the acquisition and retention of client relationships. Because you will be in contact with many of the firm's clients, you also will be an important conduit to the product team in ensuring the voice of the client is heard. As such, your input will be important to the firm's overall technology strategy and roadmap.

In the role, you will be responsible for:

Understanding and Presenting Technology

• Representing the firm's state-of-the-art client-facing technologies to current and potential clients through presentations, demonstrations, and communications through your own book of business.

• Continually and proactively gathering information from developers, designers, and product managers about new features, functionality, and upcoming product changes.

• Delivering product information in a compelling way to promote usage and adoption of the Firm’s technology.

• Becoming a subject matter expert of the tools being demonstrated.

Strategic Relationship Management:

• Develop and maintain relationships with clients and partners.

• Understand the strategic objectives and priorities of clients and partners and align technology offerings to meet their needs.

• Participate in the development of proposals, presentations, and other materials to support business development efforts (e.g., RFPs).

Client Satisfaction and Retention:

• Monitor client satisfaction and address any issues or concerns in a timely and effective manner.

• Help reroute client-specific tech service escalations and manage incidents.

• Proactively identify opportunities to add value and improve the client experience.

• Collaborate with internal teams to ensure that client expectations are met and exceeded.

Cross-functional Collaboration:

• Work closely with internal stakeholders, including product development, operations, and customer support teams, to ensure alignment and coordination in delivering value to clients.

• Serve as a liaison between clients and internal teams, facilitating communication and resolving any conflicts or issues that may arise.

Let's talk if you have the following qualifications and experience:

• Degree qualification with at least 3 years of relevant experience in client account management, management consulting or immigration consultancy background.

• Strong business acumen who can: understand the various teams across Digital, communicate effectively with clients, demonstrate operational knowledge, and build connections across other corporate functions.

• Strong presentation skills and proven track record of successful presentations.

• Experience making challenging, complex ideas, concepts, and tasks understandable and appealing to diverse audiences.

• Experience creating documentation and presentations.

• Enjoy working within a cross functional team and have the people and communication skills required to do that well.

• Quickly learn complex concepts and technologies.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.

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