What Jobs are available for Staff Relations in Malaysia?

Overview

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! Job Title: Senior Human Resource Generalist – Malaysia (on-site 5 days/week) Department: Human Resource Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to making the lives of people with diabetes easier. Through its OmniPod Insulin Management System, Insulet seeks to expand the use of insulin pump therapy among people with insulin-dependent diabetes. Insulet's Delivery Systems business also partners with global pharmaceutical and biotechnology companies to tailor the OmniPod technology platform for the delivery of subcutaneous drugs across multiple therapeutic areas. We are currently hiring a passionate individual as a Senior Human Resource Generalist under HR team. The incumbent will be responsible for providing support to the business clients and the Site HRBP in regards to all Insulet Human Resource related activities in order to support the growth and profitability of the organization. Position Overview: The Sr. Human Resources Generalist provides organizational and operational support to the business in the following areas: Manage information of a sensitive nature and maintain discretion and confidentiality at all times Ensure compliance with local labor laws and HR practices Support other projects, programs, or duties as required Responsibilities

Provides senior level support in functional areas of Human Resources including but not limited to recruitment and employment, personnel records, employee and/or labor relations, job evaluation, compensation management, benefits administration, organization development, training and HR related projects Works closely with the HRBP as needed on strategic HR initiatives that may include Performance Management, Work force Planning, Employee Learning and Development, Diversity, Compliance, Recruitment, Exit and/or Compensation-related action items Customizes and delivers specific Business Unit HR initiatives such as coaching managers on performance management, employee development and succession management planning Provides and communicates accurate information to employees regarding benefit eligibility and coverage. Proactively addresses employees concerns, grievances and coordinates any necessary investigations required. Interfaces with government agencies when necessary Schedule employee onboarding processes. Prepare employee separation notices and related documentation. Conduct exit interviews to provide insight into voluntary separation decisions. Administer performance appraisal and compensation programs to ensure effectiveness, compliance, and equity within organization. Administers and promote employee recognition programs. Assists in the documentation/administration documentation/administration of any disciplinary procedure Desired experience for Senior HR Generalist

Coordinate development programs, performance review and incentive plan processes May need to prepare reports based on the needs of the organization supported Work closely with Talent Acquisition team on issues pertaining Indirect Labour hiring & Direct Labour hiring. Preferred Skills and Competencies

Knowledgeable on employment laws regarding employment practices Highly customer service focused and team-oriented. Strong organizational skills with attention to detail, systems and processes. Demonstrated ability to prioritize and multitask in a dynamic, fast-paced environment. Working knowledge of multiple human resource disciplines including recruitment, employee relations, performance management, training and development, compensation, and respective federal and state employment laws. Exceptional interpersonal and communication skills (oral and written). Results-oriented, resourceful self-starter with great time management and execution skills. Embraces challenges and change; flexible, adaptable, and reliable. Strong attention to detail, systems, and processes. Continuous improvement mindset. Demonstrated ability to prioritize and multitask in a dynamic, fast-paced environment. Strong problem solving, conflict management, and negotiation skills. Ability to work with confidential information and to be tactful and discreet. Have a sense of urgency and ability to thrive in a fast-paced environment Proficient skill with Microsoft Excel, Word, PowerPoint, Outlook. Manufacturing environment experience is strongly preferred. Education and Experience

Minimum Requirements: Bachelor's Degree in Human Resource or any related studies Minimum of 5 -8 years of working experience in a Human Resources capacity. Manufacturing environment experience is strongly preferred.

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**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 5000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Environment:
- Detail oriented with proven time management and organizational skills (including the ability to
engage in multiple task and meet deadlines /standards).
- International mindset to be able to work remotely/hybrid situation with colleagues.
- A growth mindset with positive attitude towards change and the ability to play an active role in
implementing change initiatives.
- Able to seek out best practices to effectively deal with diverse, complex and highly sensitive issues.
Developmental Value of Position:
- The opportunity to collaborate with a diverse, global team, gaining insights and perspectives from
colleagues across various regions.
- Take responsibility for driving individual performance while actively contributing to the teams overall
success.
Page 2 of 2
Experience/Knowledge, Education and Other Requirements:
- Minimum of 3 years of experience in Operations, Data Analysis, Marketing/Communications, or
Relationship Management, with a strong operational and customer/provider-facing background.
- Experience in insurance and healthcare industry.
- Proficiency in English; additional languages are an asset.
- Strong analytical and problem-solving skills. - International mindset with the ability to work remotely
with global colleagues, partners, and providers.
- Dedication to delivering excellent service to members, clients, and providers.
- Strong can-do attitude and high proficiency in relationship management, with an understanding of
multicultural behaviours.
- Action-oriented problem-solving approach.
- Excellent organizational, planning, and prioritization skills to meet deadlines.
- Proven experience in complaint management and improving customer service standards.
- Ability to assess situations, conduct research, gather relevant data, and provide constructive
feedback.
- Accountability for achieving personal results and contributing to team goals.
- Excellent communication skills, both verbal and written, including presentation skills.
- Positive role model with the ability to work independently and collaboratively with colleagues at all
levels.
- Experience in data interpretation and report drafting.
- Strong practical knowledge of MS Office applications, particularly Excel.
- Availability to travel up to 30- 50 % within the country & international
Personal Competencies Required:
- Self management - Management of time/priorities and the ability to adjust strategies as needed to
enhance personal productivity and also contributing to overall performance of the team.
- Balances stakeholders - Engages with multiple stakeholders and responds to potential conflicts
with a well balanced and a solution which is mutually beneficial.
- Communication - Would need to develop and delivery multi-mode communication that conveys a
clear understanding of the unique needs of different audiences.
- Conflict Management - Handling conflicts effectively which results with minimal
disruption/involvement of other stakeholders.
- Responsible decision making / persuasion - Using compelling arguments to gain the support and
commitment of others and able to make split second decision on operational commitments.
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager - Employee Relations
Manager Employee Relations
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview:
Mastercard is looking for an experienced Employee Relations professional to join its Global Employee Relations team. Working closely with the People Business Partners, employment law, compliance and business stakeholders, the desired candidate will develop and leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws. Hybrid flexible working is available.
Role:
-Provide expert advice to People Business Partners, managers and employees about company policies and processes
-Partner with internal employment counsel, compliance and People Business Partners to effectively manage employee relations issues/investigations
-Investigate concerns raised, including complaints of discrimination, harassment, retaliation and other work-related issues
-Prepare investigative documentation, including interview notes and summary of findings
-Prepare, track and maintain appropriate investigation and reorganization data and documentation
-Use case management system to manage cases from intake to resolution
-Provide and manage periodic reporting to relevant senior stakeholders
-Establish strong cross-functional relationships at all levels and geographies
-For the APAC region, provide sound ER advice and guidance to People Business Partners and managers on a range of ER topics such as performance management, merger and acquisition, TUPE, disciplinary processes, absence management and managing risk in termination of employment within the framework of leading with care
-Partner with relevant control functions on investigations and outcomes
-Create insights from data to inform process and improvements to drive a culture consistent with Mastercard values
All About You:
Experience of multi-national, fast-paced organization CIPD qualified or equivalent work experience
Deep human resources experience, with demonstrated passion for employee relations
Solid understanding of employment and labor laws
Proven project management skills with demonstrated ability to drive global projects
Experience advising on a wide range of employee relations issues
Strong investigative skills
Strong analytical and problem-solving skills with ability to organize and analyze data
Excellent interpersonal skills with demonstrated patience, tact, and respect Exceptional detail and follow-up skills Excellent verbal and written communication skills
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia, 10250VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Guest Services and Front Desk Operations**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.
**Supporting Projects and Policies Related to Guest Experience and Safety**
- Supports implementation of the customer recognition/service program, communicating and ensuring the process.
- Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
- Ensures compliance with all policies, standards and procedures.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understands and complies with loss prevention policies and procedures.
**Ensuring and Providing Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
- Reviews comment cards and guest satisfaction results with employees.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Participates as needed in the investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** Guest Relations Manager
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Langkawi, PT 313 Jalan Pantai Kok, Langkawi, Kedah, Malaysia, 7000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Guest Services and Front Desk Operations**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.
**Supporting Projects and Policies Related to Guest Experience and Safety**
- Supports implementation of the customer recognition/service program, communicating and ensuring the process.
- Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
- Ensures compliance with all policies, standards and procedures.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understands and complies with loss prevention policies and procedures.
**Ensuring and Providing Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
- Reviews comment cards and guest satisfaction results with employees.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Participates as needed in the investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Client Engagement and Relationship Management

• Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support. • Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives. Sales & Business Development

• Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients. • Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services. Product and Service Customization

• Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services. • Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market. Market Analysis and Industry Knowledge

• Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s). • Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals. Reporting and Documentation

• Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback. Minimum Qualifications

• Bachelor’s degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous. • Solid experience in outbound sales, client relations or a similar role within the stockbroking/finance services company or outbound call center is preferred. Fresh graduates are welcome to apply. • Exposure and possessing of product knowledge on capital market and investment-related field will be an advantage. • Language proficiency in English & Chinese. • Excellent communication, negotiation, and interpersonal skills. Good computer literacy skills. • Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment. Working Conditions

• 5 working days per week. We offer a comprehensive and holistic work experience and package as follows: • Competitive compensation & benefits. Monthly salary package consists of basic salary + commission + shift allowance (if applicable). • Fun loving and diverse work environment. • Business casual work attire every day. Please note that only short-listed candidates will be contacted. Thank you.

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Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments underway throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&A, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well‑known attractions and activities that Kuala Lumpur has to offer. As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotels.

Responsibilities

Deliver personalized and seamless service to VIP guests, ensuring their experience is exceptional from check‑in to check‑out.

Proactively engage with guests to build relationships, collect feedback, and resolve any service issues promptly.

Monitor the lobby area to ensure it is presentable, welcoming, and efficiently managed at all times.

Coordinate guest preferences and logistical requirements with relevant departments to enhance guest satisfaction.

Assist foreign‑speaking guests and provide translation or cultural support as needed.

Provide up‑to‑date local recommendations, directions, and relevant information to guests.

Support the hotel’s guest recognition and loyalty programs by maintaining accurate records and offering tailored service.

Maintain knowledge of hotel events, VIP arrivals, room blocks, and function schedules to ensure preparedness.

Qualifications

Minimum SPM or equivalent qualification; diploma in hospitality is an advantage.

Prior experience in customer service or guest relations, preferably in a hotel environment.

Fluent in spoken and written English; proficiency in additional languages is an asset.

Well‑groomed, articulate, and professional with a pleasant and approachable personality.

Strong interpersonal and communication skills with the ability to engage with international guests.

Able to work in a fast‑paced environment and remain calm under pressure.

Willing to work flexible shifts, including weekends and public holidays.

Basic computer skills and familiarity with hotel operating systems is preferred.

Seniority Level Associate

Employment Type Full‑time

Job Function Management and Customer Service

Industries Hospitality, Travel Arrangements, and Food and Beverage Services

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1. Media & Communications

Draft, edit, and distribute press releases, media kits, newsletters, and official statements. Build and maintain relationships with journalists, editors, and media outlets. Monitor media coverage and prepare clippings/reports for management. 2. Content Creation & Branding

Develop engaging content for press releases, speeches, corporate materials, website, and social media. Ensure all communication materials align with corporate branding and messaging. Support marketing campaigns and integrated communication efforts. 3. Events & Campaigns

Assist in planning, organizing, and executing PR events such as press conferences, product launches, community programs, and CSR initiatives. Coordinate logistics, invitations, and media arrangements for events. Support special projects requiring PR input. 4. Stakeholder & Community Engagement

Support initiatives to strengthen relationships with government bodies, industry associations, and community stakeholders. Assist in CSR programs and sponsorship activities to promote positive brand reputation. Respond professionally to public and stakeholder inquiries. 5. Monitoring & Reporting

Track PR campaign performance and provide insights for improvement. Prepare regular PR reports including media coverage, campaign outcomes, and reputation analysis. Conduct research on industry trends and competitor communications. Skills & Requirements

Excellent verbal and written communication skills in Bahasa Malaysia, English and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. Strong writing, editing, and proofreading skills. Proficient in Microsoft Office and social media management tools. Good organizational and multitasking abilities. Creative thinker with attention to detail and a strong sense of professionalism.

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