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Overview

Role: Business Analyst within the Systematic Account Development program, focusing on Salesforce Sales Cloud, Power BI & CRM analytics to provide cutting-edge processes and features that support internal sales teams. The initiative is a global effort embedded in Hilti's strategy to enhance Customer Relationship Management and help customers realize the full potential of Hilti products on job sites. What the role involves

As a Business Analyst, you will understand business requirements, design solution proposals, and implement as well as support them in the respective systems. You will be part of an international scrum team, leveraging agile methods to deliver strong impact to customers. Systematic Account Development manages sales processes and enables customers to benefit fully from Hilti products. The team implements and maintains Salesforce solutions that provide stakeholders with full transparency about sales opportunities. While primary technology focus is Salesforce Sales Cloud, you will also engage with related technologies such as SAP S/4HANA, Salesforce Service Cloud, Microsoft, and AWS microservices. Responsibilities include designing, building, and implementing CRMA dashboards, dataflows, and data integrations. What you need to succeed (Qualifications)

Bachelor’s degree in computer science, software engineering, information technology or related field. Minimum 3 years of experience in data analysis & visualization, with ability to query, interpret and analyze data to generate meaningful insights and communicate findings to stakeholders. Experience dealing with cloud software business process management and agile methods. Strong communication skills in English and interpersonal abilities to manage change in a global matrix environment; proven stakeholder management. Strong willingness and ability to learn. Passion for digital sales and service processes, including business requirements, solution design, and hands-on implementation, with an interest in CRM software (ideally Salesforce). Analytical mindset with strong problem-solving skills and the ability to work independently. Understanding of CRM principles and business processes to align analytics with organizational goals. Benefits and values

Caring and performance-oriented culture. Recognition as a Great Place to Work 2025, reflecting commitment to care, performance, and innovation. Competitive rewards and comprehensive career development opportunities.

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IT Business Analyst (Data Analysis)

role at

Hilti Asia IT Services What does the role involve?

As a Business Analyst, your role is to understand business requirements, design solution proposals and implement as well as support them in the respective systems. You will be part of an international scrum team, leveraging agile methods while creating strong impact to our customers. Systematic Account Development is an essential part of how we manage our sales processes and enable customers to benefit fully from Hilti products. The team is responsible for implementing and maintaining solutions in Salesforce that give all stakeholders full transparency about sales opportunities. While your primary technology focus will be on Salesforce Sales Cloud, you will engage with other technologies supporting those processes such as SAP S4 HANA, Salesforce Service Cloud, Microsoft, and microservices on AWS. Designs, builds, and implements CRMA dashboards, dataflows, and data integrations. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team. What do we offer?

A caring and performance-oriented culture. A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people. Competitive rewards and comprehensive career development opportunities that ensure your success is our priority. Kuala Lumpur | Hilti Careers What you need is:

To help you succeed, we’ll provide you with everything you need so that we’re driving impact together from day one. You’ll find a stable working environment, exceptional support, learning and development, and a great team around you. Here’s what you’ll need to bring with you: At least Bachelor’s degree in computer science, software engineering, information technology or related fields. Minimum 3 years of experience in Data Analysis & Visualization – Ability to query, interpret & analyze data to generate meaningful insights and eloquently communicate findings to stakeholders. Dealing with cloud software business process management and agile methods. Strong communication skills with excellent English and interpersonal skills to manage change and perform in a global matrix environment and demonstrated ability in stakeholder management. Strong willingness and ability to learn. Passion for digital sales and service processes covering business requirements, solution designing, and hands-on implementation, paired with an interest in CRM software (ideally Salesforce area). Analytical mindset with strong problem-solving skills and the ability to work independently. Data Analysis & Visualization – Ability to query, interpret & analyze data to generate meaningful insights and eloquently communicate findings to stakeholders. Business acumen - Understand CRM principles and practice, business processes to align analytics with organizational goals. Why should you apply?

We know you have plenty of choices when it comes to your career. What makes Hilti stand out is our people. We pride ourselves on fostering an inclusive, caring and high-performing culture that embraces diversity in all its forms. At Hilti, everyone has the opportunity to thrive. We welcome qualified candidates from all backgrounds and provide equal opportunities. What truly sets you apart at Hilti is your passion for teamwork, willingness to learn and grow, and drive to make an impact. Whether you're in finance, marketing, product development, or any other team, your work directly contributes to advancements that make construction sites safer, more sustainable, and more efficient. Bring your unique perspective to a team that values what makes you you. Together, let's make construction better and build a better future for everyone, everywhere. Join us in making construction better. Apply now. Learn more about us: Learn more about our recruitment process: Seniority level

Mid-Senior level Employment type

Full-time Job function

Information Technology Industries

Construction Industrial Machinery Manufacturing Civil Engineering

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Capture and document business goals, system objectives, use cases.

Work with others to prepare requirement gathering templates / checklists.

Conduct workshops with business stakeholders to gather user requirements.

Analyze user requirements, structure into business capabilities and functions.

Own and prepare project documentation, e.g. user requirement, functional specification, test plan and cases, user manual, etc.

Work with solution architect and developers to brainstorm high level solution.

Identify assumptions, constraints, dependencies, issues, and risks.

Support the communication between business and development teams.

Perform system integration testing. Provide system training to business users.

Work with developers to support user acceptance testing.

Work with Project Manager to manage user requirement changes.

Follow company SDLC processes as guided by Project Manager.

Take ownership of assigned tasks. Be responsible for system implementation.

Strive to become the domain subject matter expert / champion.

Be pro‑active to work the others to deliver. Offer assistance where needed.

Job Requirements:

Bachelor’s degree or above in IT related disciplines.

Minimum 4-5 years in progressive IT Sector.

Minimum 3 years of experience as a business analyst.

Ability to analyze, interpret and communicate business information to both internal and external stakeholders of the project.

Ability to build strong relationships with clients and team members.

Familiar with the methodology of requirements development and change management.

Familiar with Agile/Scrum software development process.

Having experience with DevOps CI/CD processes and tools is a plus.

Having experience with insurance institutions is plus.

Passing Azure Fundamentals AZ-900 exam is an advantage.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Analyst, Business Development, and Consulting

Industries

IT Services and IT Consulting

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The Business Analyst Channel Business plays a key role in driving data-informed decision-making and strategic planning across the organization’s channel operations. This role is responsible for analyzing sales performance, customer trends, and channel effectiveness to identify growth opportunities and improve partner engagement. Working closely with cross-functional teams, including sales, marketing, and product, the analyst delivers actionable insights, forecasts, and recommendations that optimize channel strategies and support business objectives.

What You’ll Be Doing

Provide insightful reporting

Ensure the production of key financial reporting and planning processes for the business partners

Lead discussion of monthly performance reviews to help them to make better decisions

Recognize as the natural ‘go to’ person for Accounting/Financial processes that are related to operational activities.

Resolving queries and providing ad hoc information to the business

What You’ll Bring to The Role

Minimum Diploma/Degree in Accounting / Finance.

Fresh graduate is also encouraged.

Possess strong planning, organizing, communication and influencing skills.

Serious commitment to responsibilities with the ability to work under pressure.

Good communication, report writing, and strong analytical skills.

Self-motivated and good team player.

Seniority level

Associate

Employment type

Full-time

Job function

Accounting/Auditing

Industries

Retail

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Job Responsibilities:

Assist on delivery of IT solutions / process revamp to support various business initiatives Required to involve in discovering workshop to understand the user requirement, process flow, user journey, etc Perform requirements analysis, document requirements, and revise existing system logic, business processes and workflows as necessary Identify business needs and define actions to improve the operation of IT systems Create and update system documentation Manage internal stakeholders to drive SIT / UAT Document requirements, evaluate scenarios, and execute changes needed to respond to requirements Identify test scenarios, develop test scripts, and create expected results for use in test cycles Analyze test outcomes to ensure proper management and remediation of identified defects Skills:

Working experience in business analysis. Possess business techniques on facilitating change of the business flow Strong analytical and problem-solving skills Able to work independently, and work with cross-functional teams Able to deliver results in short timeframe and adaptable to changes Strong interpersonal and communication skills English reading/writing and verbal communication Seniority level:

Associate Employment type:

Full-time Job function:

Accounting/Auditing and Analyst Industries:

IT Services and IT Consulting

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AIA Digital+ WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Senior Analyst, Business Analyst

Are you ready to shape a better tomorrow? AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on. Responsibilities: Capturing/documenting and structuring use cases. Analyzing and developing functional specification documents. Identifying and capturing/documenting business goals and providing business solutions to clients. Identifying assumptions, constraints, issues, and risks. Playing translator role between users and developers. Performing system testing and supporting users’ acceptance testing. Offering system training to users. Being responsible for system implementation. Being familiar with the insurance business. Job Requirements: Bachelor’s degree or above in IT related disciplines. Minimum 4-5 years in the progressive IT Sector. Minimum 3 years of experience as a business analyst. Ability to analyze, interpret, and communicate business information to both internal and external stakeholders of the project. Ability to build strong relationships with clients and team members. Familiarity with the methodology of requirements development and requirements change management. DB and Java developer experience is a plus. Nice to be familiar with Agile/Scrum software development process. Experience with insurance institutions is a plus. Seniority level

Associate Employment type

Full-time Job function

Business Development and Information Technology Industries

Computer and Network Security and IT Services and IT Consulting

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AIA Digital+ WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Senior Analyst, Business Analyst

Are you ready to shape a better tomorrow? AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on. Responsibilities: Capturing/documenting and structuring use cases. Analyzing and developing functional specification documents. Identifying and capturing/documenting business goals and providing business solutions to clients. Identifying assumptions, constraints, issues, and risks. Playing translator role between users and developers. Performing system testing and supporting users’ acceptance testing. Offering system training to users. Being responsible for system implementation. Being familiar with the insurance business. Job Requirements: Bachelor’s degree or above in IT related disciplines. Minimum 4-5 years in the progressive IT Sector. Minimum 3 years of experience as a business analyst. Ability to analyze, interpret, and communicate business information to both internal and external stakeholders of the project. Ability to build strong relationships with clients and team members. Familiarity with the methodology of requirements development and requirements change management. DB and Java developer experience is a plus. Nice to be familiar with Agile/Scrum software development process. Experience with insurance institutions is a plus. Seniority level

Associate Employment type

Full-time Job function

Business Development and Information Technology Industries

Computer and Network Security and IT Services and IT Consulting

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Business Analyst
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 28 Oct 2025
**Why join us?**
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role ofBusiness Analyst.
Global Change Delivery (GCD) Business Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Business Analyst's Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g., communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Business Analysts will often lead design workstreams or teams, managing other GCD Analysts, SMEs and resources from our delivery partners.
**What you'll do:**
+ Content heavy role - Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
+ Stakeholder complexity - Business Analyst will often need to gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no GCD supervision.
+ Multi-disciplinary - Business Analysts need to able to shape business requirements and solution designs.
**Value Creation:**
+ Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.
+ Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve.
+ Uses systemic thinking and creativity in devising solution options.
+ Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
+ Articulates or translates complex information in clear, meaningful and structured way to suit audience.
+ Understands the Group's priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
+ Questions small-scale business decisions that do not demonstrate alignment to the Group's commercial strategy.
+ Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively.
+ Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
+ Builds effective working relationships with analysis and design teams in our delivery partners and works well with external.
**Operational Performance:**
+ Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner.
+ Identifies areas of impact on the target operating model and designs activities to mitigate impact.
+ Manages requirements traceability through design and delivery.
+ Utilises financial skills to develop a high level business case, considering investment and high level benefits.
+ Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues).
+ Manages the change audience through the commitment curve with communications, training and development.
+ Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost).
+ Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope.
+ Supports project or programme resourcing activities.
+ Allocates tasks and objectives to other analysts on a project or programme.
**Capability and People Development:**
+ Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience.
+ Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams.
**What you will need to succeed in the role:**
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques.
+ A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery.
+ Outstanding understanding of HSBC Group structures, processes and objectives.
+ Very strong knowledge of the external environment -regulatory, political, competitors etc.
+ Basic Business reengineering knowledge.
+ Business analysis, requirements gathering and design techniques.
+ Change management and implementation management techniques and approaches.
**What additional skills will be good to have?**
+ Proven track record as an outstanding analyst, consultant and/or project manager.
+ Overall financial services industry knowledge with specific functional expertise.
+ Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects.
+ Exposure to business case development and a sound understanding of how design enablers underpin business benefits.
+ Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
+ Effective communication, inter-personal and negotiating skills.
+ Excellent decision making and problem solving ability.
+ Sound judgmental skills to identify and resolve problems.
+ Experience of managing resources using appropriate communication, delegation and planning skills.
+ Ability to motivate and lead people, employing appropriate management styles.
+ Proven ability to work across regions whilst maintaining a global perspective.
+ Proven ability to work with senior stakeholders and business sponsor.

Business Analyst
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 28 Oct 2025
**Why join us?**
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role ofBusiness Analyst.
Global Change Delivery (GCD) Business Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Business Analyst's Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g., communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Business Analysts will often lead design workstreams or teams, managing other GCD Analysts, SMEs and resources from our delivery partners.
**What you'll do:**
+ Content heavy role - Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
+ Stakeholder complexity - Business Analyst will often need to gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no GCD supervision.
+ Multi-disciplinary - Business Analysts need to able to shape business requirements and solution designs.
**Value Creation:**
+ Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.
+ Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve.
+ Uses systemic thinking and creativity in devising solution options.
+ Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
+ Articulates or translates complex information in clear, meaningful and structured way to suit audience.
+ Understands the Group's priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
+ Questions small-scale business decisions that do not demonstrate alignment to the Group's commercial strategy.
+ Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively.
+ Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
+ Builds effective working relationships with analysis and design teams in our delivery partners and works well with external.
**Operational Performance:**
+ Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner.
+ Identifies areas of impact on the target operating model and designs activities to mitigate impact.
+ Manages requirements traceability through design and delivery.
+ Utilises financial skills to develop a high level business case, considering investment and high level benefits.
+ Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues).
+ Manages the change audience through the commitment curve with communications, training and development.
+ Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost).
+ Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope.
+ Supports project or programme resourcing activities.
+ Allocates tasks and objectives to other analysts on a project or programme.
**Capability and People Development:**
+ Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience.
+ Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams.
**What you will need to succeed in the role:**
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques.
+ A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery.
+ Outstanding understanding of HSBC Group structures, processes and objectives.
+ Very strong knowledge of the external environment -regulatory, political, competitors etc.
+ Basic Business reengineering knowledge.
+ Business analysis, requirements gathering and design techniques.
+ Change management and implementation management techniques and approaches.
**What additional skills will be good to have?**
+ Proven track record as an outstanding analyst, consultant and/or project manager.
+ Overall financial services industry knowledge with specific functional expertise.
+ Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects.
+ Exposure to business case development and a sound understanding of how design enablers underpin business benefits.
+ Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
+ Effective communication, inter-personal and negotiating skills.
+ Excellent decision making and problem-solving ability.
+ Sound judgmental skills to identify and resolve problems.
+ Experience of managing resources using appropriate communication, delegation and planning skills.
+ Ability to motivate and lead people, employing appropriate management styles.
+ Proven ability to work across regions whilst maintaining a global perspective.
+ Proven ability to work with senior stakeholders and business sponsor.