What Jobs are available for Specialist Administrator in Malaysia?

Showing 19 Specialist Administrator jobs in Malaysia

System Application Specialist cum Administrator

Putrajaya, Putrajaya Taylor's Education Group

Posted 3 days ago

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Job Description

The

System Application Specialist cum Administrator

is responsible for the overall management, administration, and continuous improvement of the school’s Management Information System (iSAMS) and other critical business applications. This role ensures the secure, effective, and user-oriented operation of iSAMS, including data integrity, role-based access, system configuration, reporting, and user support. The specialist also supports the integration of iSAMS with other platforms and liaises with academic and operational teams to align system functionality with school needs. Key Responsibilities Manage and oversee MIS : Ensure the secure, reliable, and optimal performance of the school’s Management Information System (iSAMS), including related tools and platforms. Application & Data Management : Support additional applications related to school operations (e.g., parent portal, assessment tools, reporting systems). Application & System Management : Manage and maintain other business-critical applications used by academic or administrative departments. Integration and Compliance : Coordinate with ICT Infrastructure Manager for system integration, access security, and backups. Data Integrity : Conduct regular data checks, cleanups, and validations to ensure consistency and reliability of data in the system. Project and Stakeholder Engagement : Act as liaison and work closely with academic, administrative, and technical teams to gather requirements, manage change requests, and implement system improvements. Reporting & Analysis : Develop and publish dashboards, tracking sheets, and analytical reports that visualize learner progress and school performance. Training & Documentation : Serve as first-level technical support for user issues related to MIS or reporting tools. Qualification & Experience Bachelor’s degree in Information Systems, Education Technology, Computer Science, or related discipline. 3-5 years of relevant working experience in data analytics and familiarity with School Management systems and iSAM in the education industry an added advantage. Experience with academic reporting cycles, assessment systems, and performance tracking tools. Competencies (Knowledge, Skills & Abilities) Well-versed in database design, data modelling, and data warehousing. Analytical thinking, ability to draw insights from data, and solve complex problems. Communicate confidently in a professional manner. Collaborative with good cross-functional working relationship. Positive and service-oriented mindset. Pro-active with ability to manage multiple deadlines and tasks in a dynamic school environment. The job holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom s/he is responsible, or with whom s/he comes into contact will be to adhere to and ensure compliance with the School’s Safeguarding Policy and Procedures at all times.

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System Application Specialist cum Administrator

Putrajaya, Putrajaya Nexus International School Malaysia

Posted 16 days ago

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Job Description

Vice President, People & Culture at Taylor's School JOB PURPOSE

The System Application Specialist cum Administrator is responsible for the overall management, administration, and continuous improvement of the school’s Management Information System (iSAMS) and other critical business applications. This role ensures the secure, effective, and user-oriented operation of iSAMS, including data integrity, role-based access, system configuration, reporting, and user support. The specialist also supports the integration of iSAMS with other platforms and liaises with academic and operational teams to align system functionality with school needs.

Key Responsibilities

Ensure the secure, reliable, and optimal performance of the school’s Management Information System (iSAMS), including related tools and platforms.

Oversee the day-to-day administration, including user account setup, role-based access controls, and ongoing data security protocols.

Configure modules for Assessment tools, report templates in iSAMS to align with academic and school operations needs.

Maintain data integrity and ensure appropriate access levels for all users in alignment with their responsibilities.

Liaise with system providers for timely updates, enhancements, troubleshooting, and user training.

Provide technical support for system-related issues, and ensure regular data backups, system maintenance logs, and recovery procedures are in place and up to date.

Lead the continuous improvement of MIS capabilities by identifying opportunities to streamline workflows, automate reporting, and enhance user experience.

Develop and publish custom data analysis tools, dashboards, and live views to support decision-making by leadership team.

Collaborate with internal teams and external vendors to support the integration of iSAMS with other platforms, such as CALMS, TAMS, or cashless systems.

Support additional applications related to school operations (e.g., parent portal, assessment tools, reporting systems).

Monitor data quality across systems, ensuring consistency, accuracy, and GDPR/PDPA compliance.

Manage integrations with third-party systems such as finance, learning management systems, and HR platforms.

Manage and maintain other business-critical applications used by academic or administrative departments.

Liaise with software vendors (e.g., iSAMS) for troubleshooting, upgrades, and new feature rollouts.

Monitor system performance and proactively identify opportunities for system enhancement and automation.

Plan and manage application updates and testing environments with minimal disruption to users.

Coordinate with ICT Infrastructure Manager for system integration, access security, and backups.

Ensure compliance with data protection policies (e.g., PDPA) and internal data governance standards.

Maintain detailed records of user activity logs, data access, and system changes for audit purposes.

Conduct regular data checks, cleanups, and validations to ensure consistency and reliability of data in the system;

Ensure that data is accurately synced with other school systems (e.g., CRM Funnel, GL Assessments, CAT4).

Act as liaison and work closely with academic, administrative, and technical teams to gather requirements, manage change requests, and implement system improvements.

Participate in system development projects and contribute to strategic planning of digital tools and platforms.

Provide training, technical and procedural guidance on using to users and respond to user queries related to the SMS and escalate technical issues as needed.

Manage issue resolution Responsible for investigating any discrepancies, preparing root cause analysis and proposing preventive measures.

Develop and publish dashboards, tracking sheets, and analytical reports that visualize learner progress and school performance.

Collaborate with department heads to support data-driven decisions and interventions.

Utilize reporting tools such as SSRS or Power BI (where applicable) to generate advanced reports.

Serve as first-level technical support for user issues related to MIS or reporting tools.

Plan and deliver training sessions for staff on key iSAMS modules and reporting features.

Document workflow, maintain documentation, user manuals, and SOPs for MIS usage and workflows.

Job Specification – Qualification & Experience

Bachelor’s degree in Information Systems, Education Technology, Computer Science, or related discipline.

3-5 years of relevant working experience in data analytics and familiarity with School Management systems and iSAM in the education industry an added advantage.

Experience with academic reporting cycles, assessment systems, and performance tracking tools.

Exposure to data integration and automation workflows (e.g., CRM, APIs, Excel-based automation) is advantageous.

Well‑versed in database design, data modelling, and data warehousing. Familiarity with MSSQL, NoSQL, and other database technologies is essential.

Analytical thinking, ability to draw insights from data, and solve complex problems, familiar with data mining techniques.

Communicate confidently in a professional manner.

Collaborative with good cross‑functional working relationship.

Competencies (Behavioural)

Positive and service oriented mindset.

Team player.

Pro‑active with ability to manage multiple deadlines and tasks in a dynamic school environment.

The job holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom s/he is responsible, or with whom s/he comes into contact will be to adhere to and ensure compliance with the School’s Safeguarding Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, s/he must report any concerns to the School’s / Designated Safeguarding Lead or to the Principal or indeed to the Safeguarding Governor so that a referral can be made accordingly to the relevant third party services.

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Salary: MYR7,000.00 – MYR10,000.00

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Junior Specialist Linux Administrator l Penang

George Town Commerz Global Service Solutions

Posted 8 days ago

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Job Description

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Commerz Global Service Solutions Experienced HR Professional with Expertise in Recruitment and Employee Management

Job Purpose: In the Cluster Delivery Organization, Business Specialists, Business Experts, Engineer Specialists, Engineers, Administrators and Product Owners work together in a team. Agile methods help employees perform their functions by enabling a fast and flexible response to changing conditions and customer needs through an iterative approach and continuous development of new solutions. This approach aims at better products, higher quality, more efficient processes and faster implementation. This will ensure that valuable functionalities are delivered to the customer and that existing products, processes and services are further developed in a customer-oriented manner. In order to achieve this, the employees work autonomously, with guidance from senior team members, and are self-organized with evolving independence. For this purpose, team members are gradually entrusted with responsibility for processes and systems that are necessary for their respective products, processes, and services. Open communication between team members ensures regular and timely feedback. This enables the consistent identification and learning from errors, so-called "Fail Fast," which allows the team to respond to changing conditions and customer needs through iterative action. The Junior Specialist Administrator has a basic technical orientation and acts in the role of the Cell Member. He has an agile and digital mindset that he always adapts to the current requirements using the appropriate development options through coaching and structured development opportunities The Junior Specialist is utilized in areas aligned with their current knowledge level and experience, gaining exposure to different cells and chapters over time to build flexibility, knowledge, and skills that contribute to cross-cluster collaboration in the future. Key Activities: Support troubleshooting, problem investigation, and monitoring under guidance, while building foundational skills in performance analysis and optimization. Assist in the execution of disaster recovery tasks and learn about security management planning through collaboration with senior team members. Contribute to optimization initiatives and gain exposure to process-technical concepts under supervision, with a focus on learning and understanding. Provide basic customer support and consulting assistance for services and tasks assigned to the Junior Specialist’s responsibility. Learn to ensure adherence to internal and external requirements, particularly with regard to regulatory, reporting, compliance, and audit processes under clear supervision, applying best practices as guided. Perform basic tasks related to the operation, maintenance, and upkeep of the infrastructure, including data maintenance, reporting, and authorization management, under close oversight. Follow security standards and contribute to stable operation regarding assigned tasks for products, services, processes, and systems under regular guidance. Participate in on-call and out-of-hours support only as part of structured learning opportunities and with the supervision of senior colleagues. Build teamwork skills and engage in proactive communication with internal customers while actively seeking feedback and guidance to grow in the role. Assist in planning and deploying RHEL application servers in production following defined processes, under the close guidance and supervision of senior team members. Perform basic maintenance and updates of productive systems, focusing on learning system structures and processes. Provide 2nd level support for the responsible IT systems with assistance from more experienced colleagues, while escalating issues appropriately for resolution. Observe and participate in the analysis and resolution of incidents and problems to build foundational troubleshooting skills. Assist in the implementation of changes and releases within the responsible area, under structured guidance and with limited responsibility. Contribute to the documentation of the systems used (Asset Database), focusing on accuracy and clarity. Support technical activities to maintain production operations, gaining exposure to practices that ensure system reliability and stability. Begin to develop a working knowledge of Red Hat Enterprise Linux (RHEL) and work toward achieving basic certifications such as RHCSA (Red Hat Certified System Administrator). Acquire an understanding of Cloud Technology platforms such as Azure, GCP, and Google BMS, and assist in providing support for RHEL systems deployed on these platforms with hands-on coaching. Gain an introductory understanding of virtualization technologies, such as VMware, through shadowing and supervised tasks. Begin learning basic programming concepts in Python, source-code tools like Git, and CI/CD practices (e.g., TeamCity, Jenkins). Work under guidance to gain familiarity with APIs such as Red Hat Satellite API, Azure, GCP, VMware APIs, and MS Defender for Endpoint Linux. Learn and assist with tasks related to Ansible (or Red Hat Ansible Automation Platform), SALT, and Puppet, focusing on basic automation processes. Collaborate with mentors to support the deployment of RHEL application servers based on defined processes, with opportunities to observe full lifecycle deployments. Assist in identifying and categorizing deficiencies through regular health checks, contributing to resolving system issues under supervision. Gain introductory exposure to middleware components (e.g., Tivoli, Backup, Nessus) through learning activities and assigned tasks. Learn about and provide basic assistance with security-related tasks, including SIEM monitoring, security patching, and PAM processes, with close guidance from senior administrators. Perform predefined MS Defender tasks (e.g., configuration changes, scan defect resolution, network failures) under strict supervision, escalating as required. Build a foundational understanding of OpenShift administration, focusing on hands-on learning tasks assigned by mentors. Assist in basic OS basis monitoring activities while developing skills to identify system behavior and performance issues under structured guidance. Gain hands-on experience writing small scripts and executing batch tasks, focusing on automating repetitive system processes under supervision. Participate in server migration projects in a supportive role, learning the processes and tools used in migration activities while contributing incrementally based on skill level. Education University / University of Applied Sciences or equivalent professional experience At least 1 years of professional experience Experience in IT operations; has own responsibility for systems and/or complex processes good experience in infrastructure and operating systems good operational architecture experience Secure application of knowledge of service management processes good experience in IT security Personal Skills: Good high load capacity high result and goal orientation high service orientation good analytical skills good conceptual skills Critical Skills/Work Attitude: standard knowledge Good knowledge of the entire lifecycle of the topic Good productivity and quality of work Quick familiarization with new topics Structured disclosure of information to third parties Seniority level

Entry level Employment type

Full-time Job function

Information Technology Industries Referrals increase your chances of interviewing at Commerz Global Service Solutions by 2x Get notified about new Linux Administrator jobs in Penang, Malaysia. IT Application Services Specialist (Oracle & SQL Database)

Linux Apache HTTP Server Engineer l Penang

Senior Lead Software Engineer - Linux Kernel

Senior Lead Software Engineer - Linux Kernel

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Linux Administrator Specialist l KL

Kuala Lumpur, Kuala Lumpur Commerz Global Service Solutions

Posted 11 days ago

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Job Description

Job Purpose:

In the Cluster Delivery Organization, Business Specialists, Business Experts, Engineer Specialists, Engineers, Administrators and Product Owners work together in a team. Agile methods help employees perform their functions by enabling a fast and flexible response to changing conditions and customer needs through an iterative approach and continuous development of new solutions. Key Activities:

Assist in troubleshooting, problem investigation, monitoring, and performance analysis and optimization under the guidance of senior team members. Participate in disaster recovery planning and implementation, as well as contribute to security management planning with supervision. Provide continuous optimization suggestions for engineering efficient and process-technical concepts while gaining deeper technical knowledge. Support customer consulting and provide assistance with regard to the services for which the Specialist is responsible, ensuring satisfactory service delivery. Ensure adherence to internal and external requirements, particularly with regard to regulatory, reporting, compliance, and audit processes for the issues under responsibility, following best practices with guidance. Contribute to the operation, maintenance, and upkeep of the infrastructure, and assist in data maintenance, reporting, and authorization management of systems. Align with and adhere to security standards to assist in ensuring stable operation for products, services, processes, and systems. Be available for on-call and out-of-hours support when required, either independently or as a support function for escalations from junior team members. Engage in effective teamwork and maintain proactive communication with internal customers to ensure smooth collaboration. Skills and Experience Requirements:

Plan and deploying all RHEL application servers in production based on the defined processes Active maintenance and updating of productive systems Ensure 2nd and 3rd level support for the responsible IT systems Analyze and correct incidents and problems (cancelations, cross-country skiers, vulnerabilities etc.) while learning advanced troubleshooting techniques. Implement changes and releases in the responsible area under the direction of more experienced team members. Documentation of the systems used (Asset Database) Provide technical support to maintain production operations, gaining hands-on experience in system reliability and stability. Develop general Cloud Technology knowledge and provide support for RHEL on Azure, GCP, and Google BMS platforms in collaboration with peers. Familiarity with Python, Git, CI/CD (like TeamCity, Jenkins.), Programming Vendor APIs such as Red Hat Satellite API, Azure, GCP or VMware APIs, MS Defender for Endpoint Linux Good knowledge of either Red Hat Ansible, Ansible Automation Platform, SALT, Puppet Deploy all RHEL application servers based on the defined processes Handle and eliminate the deficiencies identified from the health checks performed Gain basic experience working with middleware components (Tivoli, Backup, Nessus, etc.) under supervision. Contribute to security tasks, including SIEM monitoring, security patching, and PAM processes, under guidance. Handle MS Defender predefined tasks (Configuration changes, Scan defect resolution, Network failures) and escalates as needed. Basic Openshift Administration OS Basis Monitoring Programming of scripts and batch runs for the automation of the system sequence Actively participate in server migration projects with team support and gradually contribute to their execution based on experience. Seniority level

Associate Employment type

Full-time Job function

Information Technology Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Linux Administrator Specialist l Penang

George Town Commerz Global Service Solutions

Posted 13 days ago

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Job Description

5 days ago Be among the first 25 applicants

Experienced HR Professional with Expertise in Recruitment and Employee Management Job Purpose:

In the Cluster Delivery Organization, Business Specialists, Business Experts, Engineer Specialists, Engineers, Administrators and Product Owners work together in a team. Agile methods help employees perform their functions by enabling a fast and flexible response to changing conditions and customer needs through an iterative approach and continuous development of new solutions.

This approach aims at better products, higher quality, more efficient processes and faster implementation. This will ensure that valuable functionalities are delivered to the customer and that existing products, processes and services are further developed in a customer-oriented manner.

In order to achieve this, the employees work autonomously, with guidance from senior team members, and are self-organized with evolving independence. For this purpose, team members are gradually entrusted with responsibility for processes and systems that are necessary for their respective products, processes and services. Open communication between team members ensures regular and timely feedback. This enables the consistent identification and learning from errors, so-called "Fail Fast," which allows the team to respond to changing conditions and customer needs through iterative action.

The Specialist Administrator has a basic technical orientation and acts in the role of the Cell Member.

He has an agile and digital mindset that he always adapts to the current requirements using the appropriate development options.

The specialist administrator is used where his knowledge and experience is needed. It is therefore flexible in terms of use in different cells and chapters, even across cluster boundaries.

Key Activities

Assist in troubleshooting, problem investigation, monitoring, and performance analysis and optimization under the guidance of senior team members.

Participate in disaster recovery planning and implementation, as well as contribute to security management planning with supervision.

Provide continuous optimization suggestions for engineering efficient and process-technical concepts while gaining deeper technical knowledge.

Support customer consulting and provide assistance with regard to the services for which the Specialist is responsible, ensuring satisfactory service delivery.

Ensure adherence to internal and external requirements, particularly with regard to regulatory, reporting, compliance, and audit processes for the issues under responsibility, following best practices with guidance.

Contribute to the operation, maintenance, and upkeep of the infrastructure, and assist in data maintenance, reporting, and authorization management of systems.

Align with and adhere to security standards to assist in ensuring stable operation for products, services, processes, and systems.

Be available for on-call and out-of-hours support when required, either independently or as a support function for escalations from junior team members.

Engage in effective teamwork and maintain proactive communication with internal customers to ensure smooth collaboration.

Skills and Experience requirements

Plan and deploying all RHEL application servers in production based on the defined processes

Active maintenance and updating of productive systems

Ensure 2nd and 3rd level support for the responsible IT systems

Analyze and correct incidents and problems (cancelations, cross-country skiers, vulnerabilities etc.) while learning advanced troubleshooting techniques.

Implement changes and releases in the responsible area under the direction of more experienced team members.

Documentation of the systems used (Asset Database)

Provide technical support to maintain production operations, gaining hands-on experience in system reliability and stability.

Develop general Cloud Technology knowledge and provide support for RHEL on Azure, GCP, and Google BMS platforms in collaboration with peers.

Familiarity with Python, Git, CI/CD (like TeamCity, Jenkins.), Programming Vendor APIs such as Red Hat Satellite API, Azure, GCP or VMware APIs, MS Defender for Endpoint Linux

Good knowledge of either Red Hat Ansible, Ansible Automation Platform, SALT, Puppet

Deploy all RHEL application servers based on the defined processes

Handle and eliminate the deficiencies identified from the health checks performed

Gain basic experience working with middleware components (Tivoli, Backup, Nessus, etc.) under supervision.

Contribute to security tasks, including SIEM monitoring, security patching, and PAM processes, under guidance.

Handle MS Defender predefined tasks (Configuration changes, Scan defect resolution, Network failures) and elevate as needed.

Basic Openshift Administration

OS Basis Monitoring

Programming of scripts and batch runs for the automation of the system sequence

Actively participate in server migration projects with team support and gradually contribute to their execution based on experience.

Seniority level Associate

Employment type Full-time

Job function Information Technology

Industries International Trade and Development and Financial Services

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System Administrator Specialist (POS System)

Subang Jaya, Selangor ZUS COFFEE

Posted 16 days ago

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Position Responsibilities System Maintenance: Regularly perform system maintenance tasks for ERP and POS systems to ensure they operate efficiently without interruption. Upgrades and Enhancements: Plan and implement system upgrades as needed. Enhance system features for improved functionality and user experience. Troubleshooting: Provide immediate response to system emergencies and resolve issues that may arise with the ERP and POS systems. Security: Ensure that all systems are secure against cybersecurity threats. Implement protective measures and conduct regular security audits. Technical Support: Serve as the primary contact for ERP and POS system users. Provide training and support to end-users. Documentation: Maintain accurate records of system configurations, upgrades, and inventory. Develop documentation for system procedures, configurations, and settings. Collaboration: Work closely with other IT staff and departments to ensure that the ERP and POS systems align with business needs. Participate in IT projects as required. Product Launch Configuration: Configure and prepare all systems(including third party platforms) for seamless integration and functionality during new product launches, ensuring technical compatibility and performance optimization. Vendor Management: Coordinate with software vendors and service providers to ensure that services meet company standards and requirements. (Apply now at #J-18808-Ljbffr
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Administrative & Logistics Support Officer

George Town NSBOmega Guyana Inc.

Posted today

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Administrative & Logistics Support Officer

Join to apply for the Administrative & Logistics Support Officer role at NSBOmega Guyana Inc. Responsibilities

Oversee document preparation, filing systems, and meeting minutes. Manage scheduling, calendars, and deadlines. Handle correspondence, client/vendor calls, and inquiries. Support invoice processing, receipt tracking, and budgeting. Coordinate with vendors for quotations, orders, and updates. Maintain accurate inventory records for tools and equipment. Assist with transportation and office logistics. Execute indoor, outdoor, and online marketing tasks. Operate platforms such as Microsoft Office, Outlook, QuickBooks, Teams, Zoom. Requirements

Minimum of 6 CSEC subjects including English and Mathematics. Diploma in Business, Logistics, Office Administration, or a related field is an asset. At least 1–2 years of experience in an administrative or logistics support role. Excellent written and verbal communication skills. Proficient in MS Office and other business software. Strong organizational and multitasking skills. High degree of professionalism, dependability, and confidentiality. Ability to work both independently and in a team setting. Oil & Gas sector experience is a plus. Seniority level

Entry level Employment type

Full-time Job function

Other, Information Technology, and Management Industries

Oil and Gas

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Office Administration

Seri Kembangan K.K. METAL PROCESSING SDN. BHD.

Posted 16 days ago

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Job Description

Join to apply for the

Office Administration

role at

K.K. METAL PROCESSING SDN. BHD. 1 day ago Be among the first 25 applicants Join to apply for the

Office Administration

role at

K.K. METAL PROCESSING SDN. BHD. K.K. METAL PROCESSING SDN. BHD. provided pay range

This range is provided by K.K. METAL PROCESSING SDN. BHD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range

Job Responsibility

To perform day to day general administrative tasks Attend to incoming and outgoing phone customer phone calls Monitor documents despatch and received Recording documents flow and filing

Job Requirements

Language required: English, Mandarin, Bahasa Malaysia Candidates must possess at least Primary/Secondary School/SPM/âOâ Level Computer literate and knowledge in Microsoft Office (Word and Excel) Fresh graduates are encouraged to apply Internet savvy Excellent communication skills.

Job Benefits

KWSP SOCSO Medical claim included Annual and medical leave shall be in accordance with the prevailing Labour Law

Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

Job function Administrative Industries Industrial Machinery Manufacturing Referrals increase your chances of interviewing at K.K. METAL PROCESSING SDN. BHD. by 2x Sign in to set job alerts for “Office Associate” roles.

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Office Administration Assistant

Kuala Lumpur, Kuala Lumpur EcoWorld

Posted 16 days ago

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Manage front desk operations and handle incoming calls and guests Distribute mail and receive deliveries Manage meeting calendars and office upkeep coordination Maintain facial recognition door access system Prepare Welcome Program Kit for new joiner – name badge, lanyard and computer login information Maintain adequate stock of uniforms, office supplies, including office stationery Process invoices, utility bills and ensure payment is on time Prepare monthly lunch vouchers and distribute to staff Assist in planning office-wide events, such as employee activities and office refurbishment (Apply now at #J-18808-Ljbffr
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Associate Specialist, Learning Delivery (LMS Administrator)

Kuala Lumpur, Kuala Lumpur bioM?rieux BV

Posted 2 days ago

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Associate Specialist, Learning Delivery (LMS Administrator) The Associate Specialist, Learning Delivery (LMS Administrator) will play a key role in managing and optimizing the Learning Management System (LMS), ensuring a seamless experience for users across the organization. This role is responsible for providing support to stakeholders, resolving technical issues, and contributing to the continuous improvement of learning delivery processes.

Responsibilities

Ticket Management: Serve as the primary contact for all LMS-related inquiries by managing tickets and requests from stakeholders. Ensure timely and accurate resolution of each issue in accordance with service level agreements (SLAs).

First-Line Support: Act as the initial point of contact for the learning community, providing high-quality support and guidance on LMS-related topics.

Case Resolution: Utilize HR case management and knowledge systems to document and resolve support cases effectively.

System Expertise: Apply in-depth knowledge of the LMS to support business owners in the successful delivery of learning programs.

Data Analysis: Conduct research and analyze data across multiple systems to provide accurate and informed responses.

Issue Resolution: Exercise sound judgment in handling inquiries that require non-standard responses and adaptive problem-solving.

Testing & Implementation: Contribute to the testing and deployment of new and enhanced learning tools and applications.

Collaboration: Work closely with the BT Service Desk to troubleshoot and resolve technical issues related to the LMS.

Content Management: Propose updates to HR Portal content to enhance the self-service experience for end users.

Project Participation: Support special assignments and cross-functional team projects as required.

Required Education, Experience and Skills

Prior experience as an LMS Administrator or in a similar role within a corporate learning or HR environment.

Strong technical proficiency with learning systems and platforms.

Excellent organizational skills and the ability to manage multiple priorities.

Strong written and verbal communication skills, with a focus on user-centric support.

Experience using ticketing and internal communication systems such as ServiceNow and Viva Engage is highly desirable.

Fluency in both English.

Preferred Experience and Skills

Comfortable working in a fast-paced, dynamic environment with frequent technological and procedural changes.

Demonstrates flexibility and adaptability to evolving work processes.

Self-motivated with the ability to work independently, while also collaborating effectively with team members and key stakeholders.

Note Note: There will be an

outbound CV screening call from our Talent Attraction Business Partner , and the call may come from an

overseas number . Please make sure to

answer the international call

to proceed with your application.

As an equal opportunity employer, we welcome applications from candidates with a diverse background.

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  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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