380 Software Support jobs in Malaysia

• Provide support to client via phone, email and remote access.
• To provide one-stop solution to all for customer inquiries while upholding KPIs targets.
• Log records of customer interactions and follow up to ensure that appropriate actions are taken.
• Answer all enquiries professionally and politely to provide information about our products and services or obtain details of complaints.

Requirements

• Diploma/degree in the fields of Business, IT or Finance/Accounting.
• Familiar with Accounting software i.e. AutoCount/ABSS or experience in software support will be an added advantage.
• Good command in spoken and written English and Bahasa Melayu. Conversant in Cantonese/Mandarin is an added advantage.
• Service-minded & Analytical thinking.
• Fresh graduates are also encouraged to apply.

Working hours: Monday - Friday
: 9:00am - 6:00pm

This job involves leading a team dedicated to assisting customers with software issues. The role includes coaching team members, solving complex problems, and maintaining a friendly work environment to ensure customer satisfaction.

• Supervise a software support team, ensuring high performance, efficiency, and customer satisfaction.
• Lead team meetings to discuss progress, share best practices, and address challenges.
• Conduct performance reviews and provide coaching and professional development for team members.
• Foster a collaborative, customer-focused team environment.
• Manage and prioritize escalations of complex or urgent issues.
• Evaluate and improve support processes to enhance efficiency and customer satisfaction.
• Develop and optimize support workflows, knowledge bases, and best practices.
• Monitor and report on key metrics such as response time, resolution time, customer satisfaction, and ticket volume.
• Analyze support trends to identify areas for improvement.

• Bachelor’s degree in business administration, finance, or computer science.
• At least 5 years of experience in software, technical, or customer support roles, with 2+ years in leadership.
• Experience managing support tickets, troubleshooting, and resolving software issues.
• Strong understanding of software development and troubleshooting techniques.
• Excellent verbal and written communication skills.
• Exceptional customer service and relationship management skills.
• Ability to work under pressure and handle multiple tasks.

• Information Technology
• Software Development
• Troubleshooting
• Customer Support
• Technical Support
• Verbal Communication

• Friendly work environment with relaxation spaces.
• Flexible dress code—professional, smart, and appropriate attire.
• Support for further education.
• Employee growth plans including mentorship programs.
• Personal development trainings in communication, agility, and leadership.
• Company socials and team-building activities.

Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.

We are a device-agnostic, integrated, multi-technology communication platform that provides flexibility to balance technological capabilities with economic needs. Trilliant is committed to best-in-class solutions that empower our customers and their customers to connect to the world of things.

We are an equal-opportunity employer offering comprehensive benefits and compensation packages with a selection of insurance programs. We have dynamic and collaborative work environments with some of the brightest employees in the world. We invest in people and provide opportunities for our employees to grow hand in hand with our business.

Under the supervision of the Software Development Manager, the L3 Software Support Engineer will develop new code as well as conduct detailed analyses of complex problems encountered by the customer in order to determine the causes and propose solutions. He will have to be autonomous and efficient in the management/realization of his projects while collaborating effectively with internal experts, in order to allow a quick resolution of customer problems. This role requires software development and diagnostic skills, as well as effective communication skills.

Job Responsibilities:

• Participate at all levels of the software development cycle: design, program, test and integrate developed software modules with existing ones.
• Write and revise technical and functional specifications for the product under development.
• Good experience in 24X7 Production support.
• Hands-on experience in troubleshooting issues as needed using Java programming language.
• Good problem-solving skills and analytical ability for root cause analysis.
• Ownership of the work assigned in terms of quality and timelines.
• Identify and understand issues, problems, and opportunities; compare data from different sources to conclude.
• Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remain current with developments and trends in areas of expertise.
• Ability to recognize developing situations to react and diffuse potential problems. Serve as a mediator between internal/external organizations and within the internal organization.
• Participate in Agile team meetings.
• Identify and investigate anomalies and implement corrective measures.
• Participate in the planning of projects, estimation of efforts required & its implementation.
• Participate in code inspection activities.
• Mentor and provide mentorship to team members with less experience and/or interns.
• Participate in various software development activities with multidisciplinary teams.

Job Requirements:

• Minimum 5 years of programming experience in JAVA.
• Experience with Maven, Ant, AJAX, SOAP, Spring.
• Have developed on Unix/Linux, Windows.
• Knowledge of DB – SQL Server, Oracle, Percona an asset.
• Ability to identify and solve problems.
• Experience/marked interest in telecommunications and technologies are an asset.
• Have worked in an iterative or Agile context.
• Attention to quality and timelines.

Education/Certificates:

• Bachelor’s degree in computer science, computer engineering, electrical engineering, or equivalent.

Trilliant Values:

PASSIONATE- We find the right solutions for customers and exceed their expectations.

ACCOUNTABLE- We work smartly and tackle problems with urgency to get the job done.

CONFIDENT- We look to the future and partner with each other to deliver world-class solutions.

ENERGIZED- We are excited and support the growth and direction of Trilliant.

At Trilliant, we value diversity and are committed to fostering an inclusive environment.

This job is for a Software Support Engineer who helps keep our software running smoothly and assists customers with their questions. You might like this job because it offers a chance to solve problems and make tech better every day!

Empowering Seamless Operations and Delivering Exceptional Support - Software Support Engineer plays a key role in maintaining and enhancing our software applications while ensuring exceptional customer support. You’ll be responsible for resolving technical issues, responding to customer inquiries, and implementing improvements that contribute to the stability and performance of our systems.

What You'll Do

• Analyze, troubleshoot, and resolve reported issues in a timely manner.
• Respond to customer queries and resolve support tickets, ensuring a positive experience.
• Implement fixes, enhancements, and performance improvements.
• Identify recurring issues and recommend long-term solutions to improve application stability.
• Participate in the deployment and post-deployment support of applications.

What You'll Need

• Possess a bachelor’s degree in computer science/information technology or equivalent.
• Proficient in back-end development using Java (J2SE & J2EE), Servlets, Spring Framework , and JasperReports;
• Familiarity with database such as Oracle and PostgreSQL.
• Good communication skills for internal coordination and external support.
• Strong understanding of programming logic and problem solving.
• Fresh graduates are encouraged to apply.

• Troubleshooting (Problem Solving)
• Spring Framework
• JIRA
• Technical Support
• Customer Support

• Medical, Optical & Dental Coverage - Because your health deserves a VIP treatment!
• Leave in Lieu - Public holiday on a Saturday? Enjoy a replacement leave to make up for it.
• Life Insurance Coverage - Providing you & your loved ones peace of mind, because your future matters!
• Fuel your creativity with unlimited munchies!
• Broaden your horizons by working on various projects & collaborating with global teams, all from where you are!
• Grow your skills with our training opportunities & conquer your goals!