What Jobs are available for Software Support in Malaysia?
Showing 1586 Software Support jobs in Malaysia
Software Support
Subang Jaya, Selangor
TechDevs
Posted 10 days ago
Job Viewed
Job Description
(
About this role As a
Software Support , your main responsibility will be to provide technical support and assistance for software customization, implementation, and custom module-related tasks, ensuring seamless system functionality. You will be working closely with clients, ensuring smooth system functionality and user satisfaction.
Key Responsibilities Monitor, diagnose, server troubleshooting, setup and installation. Identifying fixes for reported issues by business team/users in production. Providing technical support solutions via remote-access systems and/or on-site (whenever required) that meet the needs of the user. Collaborate with Project Manager, and developer team/cross-functional team to escalate and resolve critical issues in a timely manner based on severities. Understand support standard protocol to manage customer expectations (considering quality, reliability, performance and security). Prepare report and provide following tasks summary upon request from superior.
Benefits and Perks Flexible Working Environment (Flexible Working Hours / Work-Life Balance) Yearly Increment and Performance Bonus Nearby Public Transportation (Walking Distance) Company Activities (Team Building & Company Trip) Medical Allowance EPF, SOCSO, EIS Annual Leave Sick Leave Casual Wear (Apply now at #J-18808-Ljbffr
About this role As a
Software Support , your main responsibility will be to provide technical support and assistance for software customization, implementation, and custom module-related tasks, ensuring seamless system functionality. You will be working closely with clients, ensuring smooth system functionality and user satisfaction.
Key Responsibilities Monitor, diagnose, server troubleshooting, setup and installation. Identifying fixes for reported issues by business team/users in production. Providing technical support solutions via remote-access systems and/or on-site (whenever required) that meet the needs of the user. Collaborate with Project Manager, and developer team/cross-functional team to escalate and resolve critical issues in a timely manner based on severities. Understand support standard protocol to manage customer expectations (considering quality, reliability, performance and security). Prepare report and provide following tasks summary upon request from superior.
Benefits and Perks Flexible Working Environment (Flexible Working Hours / Work-Life Balance) Yearly Increment and Performance Bonus Nearby Public Transportation (Walking Distance) Company Activities (Team Building & Company Trip) Medical Allowance EPF, SOCSO, EIS Annual Leave Sick Leave Casual Wear (Apply now at #J-18808-Ljbffr
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0
Software Support
Kuala Lumpur, Kuala Lumpur
Jtech
Posted 16 days ago
Job Viewed
Job Description
Provide support to client via phone, email and remote access. To provide one-stop solution to all for customer inquiries while upholding KPIs targets. Log records of customer interactions and follow up to ensure that appropriate actions are taken. Answer all enquiries professionally and politely to provide information about our products and services or obtain details of complaints. Requirements Diploma/degree in the fields of Business, IT or Finance/Accounting. Familiar with Accounting software i.e. AutoCount/ABSS or experience in software support will be an added advantage. Good command in spoken and written English and Bahasa Melayu. Conversant in Cantonese/Mandarin is an added advantage. Service-minded & Analytical thinking. Fresh graduates are also encouraged to apply. Working hours: Monday - Friday : 9:00am - 6:00pm
#J-18808-Ljbffr
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1
Software Support Engineer
Kuala Lumpur, Kuala Lumpur
Canonical
Posted 4 days ago
Job Viewed
Job Description
Overview Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join to apply for the
Software Support Engineer
role at
Canonical . This is a remote role with teams in all time zones.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing.
This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.
Responsibilities
Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
Maintain a close working relationship with Canonical's Field, Support and product engineering teams
Participate in upstream communities
Develop bug fixes, backport patches, and work with upstream for inclusion
Review code produced by other engineers
Demonstrate good judgment in technical methods and techniques
Prioritize work and manage your time effectively against those priorities
Participate in team discussions to improve processes, tools, and documentation
Maintain clear, technical and concise communications
Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we are looking for in you
An exceptional academic track record
Background in Computer Science, STEM or similar
Experience with Linux and open source software
Experience with at least one of Python, Go, C or C++ on Linux
A drive to learn unfamiliar technology and deep-dive difficult issues
Willingness to travel up to 4 times a year for internal events
Nice-to-have skills
You love technology and working with brilliant people
You are curious, flexible, articulate, and accountable
You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, distributed systems
What we offer colleagues
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, we are changing the world of software. We recruit on a global basis and set a high standard for people joining the company. Most colleagues work from home. Working here challenges you to think differently, work smarter, and raise your game. Canonical is an equal opportunity employer.
Legal and diversity We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
Canonical is an equal opportunity employer
Referrals increase your chances of interviewing at Canonical by 2x
#J-18808-Ljbffr
Join to apply for the
Software Support Engineer
role at
Canonical . This is a remote role with teams in all time zones.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing.
This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.
Responsibilities
Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
Maintain a close working relationship with Canonical's Field, Support and product engineering teams
Participate in upstream communities
Develop bug fixes, backport patches, and work with upstream for inclusion
Review code produced by other engineers
Demonstrate good judgment in technical methods and techniques
Prioritize work and manage your time effectively against those priorities
Participate in team discussions to improve processes, tools, and documentation
Maintain clear, technical and concise communications
Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we are looking for in you
An exceptional academic track record
Background in Computer Science, STEM or similar
Experience with Linux and open source software
Experience with at least one of Python, Go, C or C++ on Linux
A drive to learn unfamiliar technology and deep-dive difficult issues
Willingness to travel up to 4 times a year for internal events
Nice-to-have skills
You love technology and working with brilliant people
You are curious, flexible, articulate, and accountable
You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, distributed systems
What we offer colleagues
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, we are changing the world of software. We recruit on a global basis and set a high standard for people joining the company. Most colleagues work from home. Working here challenges you to think differently, work smarter, and raise your game. Canonical is an equal opportunity employer.
Legal and diversity We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
Canonical is an equal opportunity employer
Referrals increase your chances of interviewing at Canonical by 2x
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Software Support Engineer
Petaling Jaya, Selangor
Hilti (Canada) Corporation
Posted 4 days ago
Job Viewed
Job Description
What's the role? It’s an incredibly exciting time to join the Hilti Digital Platforms team! We are redesigning the future of digital at Hilti and are looking for new team members to play an integral part in our digital transformation journey. As a Software Engineer in Support, you will work in a global, collaborative, fun, and agile work environment; you will be responsible for Service Now ticket support, troubleshooting and modifying our Enterprise E-commerce applications.
What does the role involve? As a Software Engineer in DevOps and Support Team, you provide support for our Enterprise E-commerce applications through ServiceNow tickets, troubleshooting and configuring various applications, application development, and thought leadership in a highly agile team environment.
You manage the backlog of tickets to act swiftly to resolve the incidents and respond to support/access requests.
You manage SLA (service level agreement) and ensure the value creation for our customers and our organization.
You provide support to a portfolio of initiatives and roll out of new projects across markets and business units, when necessary.
You work in close collaboration with quality assurance team, development team, DevOps team, and other stakeholders.
You create documentation of processes and case studies to create a knowledge base.
You keep the high standards of the team for answering questions, sharing knowledge and offering help to other members of the team and the organization.
The job doesn’t stop with support! We are building Hilti’s next generation of developers and DevOps engineers through this team as you learn the applications from top to bottom.
What you need is:
Bachelor’s Degree in Computer Science, Computer Engineering, or related field, or equivalent practical experience.
Previous exposure to any of the following technologies: Java, Spring, GraphQL, Angular, NodeJS, Cloud, Git, Kubernetes and Docker.
Good communications skills in English, an agile mindset, and excellent problem-solving skills.
Why should you apply? The Strategic Marketing team, at our three locations in Boulogne-Billancourt - France, Texas - USA, and Kuala Lumpur - Malaysia, consists of 130+ team members in 15+ scrum teams working with the newest technologies to create a unique user experience for Hilti’s extraordinary products and services.
What do we offer? We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:
A caring and performance-oriented culture.
A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
Competitive rewards and comprehensive career development opportunities that ensure your success is our priority.
Click on the link to know more Kuala Lumpur | Hilti Careers
#J-18808-Ljbffr
What does the role involve? As a Software Engineer in DevOps and Support Team, you provide support for our Enterprise E-commerce applications through ServiceNow tickets, troubleshooting and configuring various applications, application development, and thought leadership in a highly agile team environment.
You manage the backlog of tickets to act swiftly to resolve the incidents and respond to support/access requests.
You manage SLA (service level agreement) and ensure the value creation for our customers and our organization.
You provide support to a portfolio of initiatives and roll out of new projects across markets and business units, when necessary.
You work in close collaboration with quality assurance team, development team, DevOps team, and other stakeholders.
You create documentation of processes and case studies to create a knowledge base.
You keep the high standards of the team for answering questions, sharing knowledge and offering help to other members of the team and the organization.
The job doesn’t stop with support! We are building Hilti’s next generation of developers and DevOps engineers through this team as you learn the applications from top to bottom.
What you need is:
Bachelor’s Degree in Computer Science, Computer Engineering, or related field, or equivalent practical experience.
Previous exposure to any of the following technologies: Java, Spring, GraphQL, Angular, NodeJS, Cloud, Git, Kubernetes and Docker.
Good communications skills in English, an agile mindset, and excellent problem-solving skills.
Why should you apply? The Strategic Marketing team, at our three locations in Boulogne-Billancourt - France, Texas - USA, and Kuala Lumpur - Malaysia, consists of 130+ team members in 15+ scrum teams working with the newest technologies to create a unique user experience for Hilti’s extraordinary products and services.
What do we offer? We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:
A caring and performance-oriented culture.
A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
Competitive rewards and comprehensive career development opportunities that ensure your success is our priority.
Click on the link to know more Kuala Lumpur | Hilti Careers
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Software Support Engineer
Canonical
Posted 7 days ago
Job Viewed
Job Description
Overview Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join to apply for the
Software Support Engineer
role at
Canonical . This is a remote role with teams in all time zones.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing.
This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.
Responsibilities
Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
Maintain a close working relationship with Canonical's Field, Support and product engineering teams
Participate in upstream communities
Develop bug fixes, backport patches, and work with upstream for inclusion
Review code produced by other engineers
Demonstrate good judgment in technical methods and techniques
Prioritize work and manage your time effectively against those priorities
Participate in team discussions to improve processes, tools, and documentation
Maintain clear, technical and concise communications
Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we are looking for in you
An exceptional academic track record
Background in Computer Science, STEM or similar
Experience with Linux and open source software
Experience with at least one of Python, Go, C or C++ on Linux
A drive to learn unfamiliar technology and deep-dive difficult issues
Willingness to travel up to 4 times a year for internal events
Nice-to-have skills
You love technology and working with brilliant people
You are curious, flexible, articulate, and accountable
You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, distributed systems
What we offer colleagues
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, we are changing the world of software. We recruit on a global basis and set a high standard for people joining the company. Most colleagues work from home. Working here challenges you to think differently, work smarter, and raise your game. Canonical is an equal opportunity employer.
Legal and diversity We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
Canonical is an equal opportunity employer
Referrals increase your chances of interviewing at Canonical by 2x
#J-18808-Ljbffr
Join to apply for the
Software Support Engineer
role at
Canonical . This is a remote role with teams in all time zones.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing.
This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.
Responsibilities
Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
Maintain a close working relationship with Canonical's Field, Support and product engineering teams
Participate in upstream communities
Develop bug fixes, backport patches, and work with upstream for inclusion
Review code produced by other engineers
Demonstrate good judgment in technical methods and techniques
Prioritize work and manage your time effectively against those priorities
Participate in team discussions to improve processes, tools, and documentation
Maintain clear, technical and concise communications
Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we are looking for in you
An exceptional academic track record
Background in Computer Science, STEM or similar
Experience with Linux and open source software
Experience with at least one of Python, Go, C or C++ on Linux
A drive to learn unfamiliar technology and deep-dive difficult issues
Willingness to travel up to 4 times a year for internal events
Nice-to-have skills
You love technology and working with brilliant people
You are curious, flexible, articulate, and accountable
You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, distributed systems
What we offer colleagues
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, we are changing the world of software. We recruit on a global basis and set a high standard for people joining the company. Most colleagues work from home. Working here challenges you to think differently, work smarter, and raise your game. Canonical is an equal opportunity employer.
Legal and diversity We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
Canonical is an equal opportunity employer
Referrals increase your chances of interviewing at Canonical by 2x
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Software Support Executive
Petaling Jaya, Selangor
High Pines Training and Consultancy Sdn Bhd
Posted 7 days ago
Job Viewed
Job Description
( Job Description We are looking for a dedicated Software Support Engineer to join our team and serve as the first point of contact for software-related issues. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service.
Key Responsibilities: Handle incoming software support requests via phone, email, and support ticketing system. Troubleshoot software issues, identify root causes, and provide effective resolutions. Analyze problems and propose practical, reliable solutions. Apply and test fixes to ensure issue resolution before deployment. Collect and document customer feedback to support continuous service improvement. Maintain accurate, clear, and timely records of all support activities and solutions provided.
(Apply now at #J-18808-Ljbffr
Key Responsibilities: Handle incoming software support requests via phone, email, and support ticketing system. Troubleshoot software issues, identify root causes, and provide effective resolutions. Analyze problems and propose practical, reliable solutions. Apply and test fixes to ensure issue resolution before deployment. Collect and document customer feedback to support continuous service improvement. Maintain accurate, clear, and timely records of all support activities and solutions provided.
(Apply now at #J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Software Support Engineer
Kuala Lumpur, Kuala Lumpur
Canonical
Posted 16 days ago
Job Viewed
Job Description
Overview Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join to apply for the
Software Support Engineer
role at
Canonical . This is a remote role with teams in all time zones.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing.
This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.
Responsibilities
Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
Maintain a close working relationship with Canonical's Field, Support and product engineering teams
Participate in upstream communities
Develop bug fixes, backport patches, and work with upstream for inclusion
Review code produced by other engineers
Demonstrate good judgment in technical methods and techniques
Prioritize work and manage your time effectively against those priorities
Participate in team discussions to improve processes, tools, and documentation
Maintain clear, technical and concise communications
Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we are looking for in you
An exceptional academic track record
Background in Computer Science, STEM or similar
Experience with Linux and open source software
Experience with at least one of Python, Go, C or C++ on Linux
A drive to learn unfamiliar technology and deep-dive difficult issues
Willingness to travel up to 4 times a year for internal events
Nice-to-have skills
You love technology and working with brilliant people
You are curious, flexible, articulate, and accountable
You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, distributed systems
What we offer colleagues
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, we are changing the world of software. We recruit on a global basis and set a high standard for people joining the company. Most colleagues work from home. Working here challenges you to think differently, work smarter, and raise your game. Canonical is an equal opportunity employer.
Legal and diversity We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
Canonical is an equal opportunity employer
Referrals increase your chances of interviewing at Canonical by 2x
#J-18808-Ljbffr
Join to apply for the
Software Support Engineer
role at
Canonical . This is a remote role with teams in all time zones.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing.
This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.
Responsibilities
Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
Maintain a close working relationship with Canonical's Field, Support and product engineering teams
Participate in upstream communities
Develop bug fixes, backport patches, and work with upstream for inclusion
Review code produced by other engineers
Demonstrate good judgment in technical methods and techniques
Prioritize work and manage your time effectively against those priorities
Participate in team discussions to improve processes, tools, and documentation
Maintain clear, technical and concise communications
Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we are looking for in you
An exceptional academic track record
Background in Computer Science, STEM or similar
Experience with Linux and open source software
Experience with at least one of Python, Go, C or C++ on Linux
A drive to learn unfamiliar technology and deep-dive difficult issues
Willingness to travel up to 4 times a year for internal events
Nice-to-have skills
You love technology and working with brilliant people
You are curious, flexible, articulate, and accountable
You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, distributed systems
What we offer colleagues
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, we are changing the world of software. We recruit on a global basis and set a high standard for people joining the company. Most colleagues work from home. Working here challenges you to think differently, work smarter, and raise your game. Canonical is an equal opportunity employer.
Legal and diversity We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
Canonical is an equal opportunity employer
Referrals increase your chances of interviewing at Canonical by 2x
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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6
Software Support Specialist
Kuala Lumpur, Kuala Lumpur
Kardex
Posted 16 days ago
Job Viewed
Job Description
Overview
Kardex Malaysia Sdn Bhd
is seeking a motivated self-starter to join our Life Cycle Service (LCS) Team in the role of
Software Support Specialist , based in Mont Kiara, Kuala Lumpur, Malaysia. The role is part of an international, multilingual team of Software Support Specialists (second line support), where the main task is to provide high quality remote support to customers for Kardex software suite. Purpose of the role
As a
Software Support Specialist , you will be based in Malaysia to provide remote support to Kardex customers in SE Asia, as well as to your field-based colleagues. As required, you will need to travel on site and/or provide customer trainings. You will report to Director Life Cycle Service, SE Asia. Major tasks and responsibilities
Communicate and provide technical software support to customers within the region. Escalate support calls to senior team members and/or to Factory Support Centre (Level 3) as needed. Ensure that all technical inquiries are logged into database and work according to internal processes. Investigate and verify reported issues in software, firmware, hardware. Document the problem and work with appropriate group to resolve the problem. Follow up with the customer when the problem is solved. Write and update knowledge database and other documentation to inform the field of solutions about commonly experienced problems, workarounds, installation practices, etc., all to improve customer satisfaction and acceptance. Promote service contracts and other service products offered by Kardex Requirements
Education: Technical degree in Computer Sciences, Software Development or IT. Minimum 3 to 5 years in remote support service for software products. High level of technical/electronic/software experience. Knowledge of MS Windows operating systems (Services, user rights, etc). Overview of computer networks (DHCP, DNS, IP, etc) Basic Database knowledge (both SQL language and management tools). Knowledge in logistics/warehouse management, ERP, SAP will be an advantage. Ability to train as an advantage. Experience in virtual/cross border interaction/support in multi-country environment (SE Asia). English – fluent (both speaking and writing). Behaviours and competencies
Collaborates & team effectively Open and easy communicator Ability to work under pressure and multi-tasking Logical approach and forward thinking Analytical skills in troubleshooting Ability to influence change across multiple locations/functions and organizations Structured, independent, self-organized and self-motivated Good communication skills and interpersonal skills High personal effectiveness Microsoft Office/MS Teams This role is only open to Malaysia citizen. Seniority level
Associate Employment type
Full-time Job function
Information Technology and Customer Service Industries
Automation Machinery Manufacturing and Industrial Machinery Manufacturing
#J-18808-Ljbffr
Kardex Malaysia Sdn Bhd
is seeking a motivated self-starter to join our Life Cycle Service (LCS) Team in the role of
Software Support Specialist , based in Mont Kiara, Kuala Lumpur, Malaysia. The role is part of an international, multilingual team of Software Support Specialists (second line support), where the main task is to provide high quality remote support to customers for Kardex software suite. Purpose of the role
As a
Software Support Specialist , you will be based in Malaysia to provide remote support to Kardex customers in SE Asia, as well as to your field-based colleagues. As required, you will need to travel on site and/or provide customer trainings. You will report to Director Life Cycle Service, SE Asia. Major tasks and responsibilities
Communicate and provide technical software support to customers within the region. Escalate support calls to senior team members and/or to Factory Support Centre (Level 3) as needed. Ensure that all technical inquiries are logged into database and work according to internal processes. Investigate and verify reported issues in software, firmware, hardware. Document the problem and work with appropriate group to resolve the problem. Follow up with the customer when the problem is solved. Write and update knowledge database and other documentation to inform the field of solutions about commonly experienced problems, workarounds, installation practices, etc., all to improve customer satisfaction and acceptance. Promote service contracts and other service products offered by Kardex Requirements
Education: Technical degree in Computer Sciences, Software Development or IT. Minimum 3 to 5 years in remote support service for software products. High level of technical/electronic/software experience. Knowledge of MS Windows operating systems (Services, user rights, etc). Overview of computer networks (DHCP, DNS, IP, etc) Basic Database knowledge (both SQL language and management tools). Knowledge in logistics/warehouse management, ERP, SAP will be an advantage. Ability to train as an advantage. Experience in virtual/cross border interaction/support in multi-country environment (SE Asia). English – fluent (both speaking and writing). Behaviours and competencies
Collaborates & team effectively Open and easy communicator Ability to work under pressure and multi-tasking Logical approach and forward thinking Analytical skills in troubleshooting Ability to influence change across multiple locations/functions and organizations Structured, independent, self-organized and self-motivated Good communication skills and interpersonal skills High personal effectiveness Microsoft Office/MS Teams This role is only open to Malaysia citizen. Seniority level
Associate Employment type
Full-time Job function
Information Technology and Customer Service Industries
Automation Machinery Manufacturing and Industrial Machinery Manufacturing
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
7
Software Support Engineer
Subang Jaya, Selangor
Canonical
Posted 16 days ago
Job Viewed
Job Description
Overview Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join to apply for the
Software Support Engineer
role at
Canonical . This is a remote role with teams in all time zones.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing.
This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.
Responsibilities
Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
Maintain a close working relationship with Canonical's Field, Support and product engineering teams
Participate in upstream communities
Develop bug fixes, backport patches, and work with upstream for inclusion
Review code produced by other engineers
Demonstrate good judgment in technical methods and techniques
Prioritize work and manage your time effectively against those priorities
Participate in team discussions to improve processes, tools, and documentation
Maintain clear, technical and concise communications
Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we are looking for in you
An exceptional academic track record
Background in Computer Science, STEM or similar
Experience with Linux and open source software
Experience with at least one of Python, Go, C or C++ on Linux
A drive to learn unfamiliar technology and deep-dive difficult issues
Willingness to travel up to 4 times a year for internal events
Nice-to-have skills
You love technology and working with brilliant people
You are curious, flexible, articulate, and accountable
You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, distributed systems
What we offer colleagues
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, we are changing the world of software. We recruit on a global basis and set a high standard for people joining the company. Most colleagues work from home. Working here challenges you to think differently, work smarter, and raise your game. Canonical is an equal opportunity employer.
Legal and diversity We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
Canonical is an equal opportunity employer
Referrals increase your chances of interviewing at Canonical by 2x
#J-18808-Ljbffr
Join to apply for the
Software Support Engineer
role at
Canonical . This is a remote role with teams in all time zones.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing.
This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.
Responsibilities
Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
Maintain a close working relationship with Canonical's Field, Support and product engineering teams
Participate in upstream communities
Develop bug fixes, backport patches, and work with upstream for inclusion
Review code produced by other engineers
Demonstrate good judgment in technical methods and techniques
Prioritize work and manage your time effectively against those priorities
Participate in team discussions to improve processes, tools, and documentation
Maintain clear, technical and concise communications
Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we are looking for in you
An exceptional academic track record
Background in Computer Science, STEM or similar
Experience with Linux and open source software
Experience with at least one of Python, Go, C or C++ on Linux
A drive to learn unfamiliar technology and deep-dive difficult issues
Willingness to travel up to 4 times a year for internal events
Nice-to-have skills
You love technology and working with brilliant people
You are curious, flexible, articulate, and accountable
You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, distributed systems
What we offer colleagues
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, we are changing the world of software. We recruit on a global basis and set a high standard for people joining the company. Most colleagues work from home. Working here challenges you to think differently, work smarter, and raise your game. Canonical is an equal opportunity employer.
Legal and diversity We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
Canonical is an equal opportunity employer
Referrals increase your chances of interviewing at Canonical by 2x
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Software Support Engineer
Bayan Lepas
Canonical
Posted 16 days ago
Job Viewed
Job Description
Overview Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join to apply for the
Software Support Engineer
role at
Canonical . This is a remote role with teams in all time zones.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing.
This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.
Responsibilities
Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
Maintain a close working relationship with Canonical's Field, Support and product engineering teams
Participate in upstream communities
Develop bug fixes, backport patches, and work with upstream for inclusion
Review code produced by other engineers
Demonstrate good judgment in technical methods and techniques
Prioritize work and manage your time effectively against those priorities
Participate in team discussions to improve processes, tools, and documentation
Maintain clear, technical and concise communications
Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we are looking for in you
An exceptional academic track record
Background in Computer Science, STEM or similar
Experience with Linux and open source software
Experience with at least one of Python, Go, C or C++ on Linux
A drive to learn unfamiliar technology and deep-dive difficult issues
Willingness to travel up to 4 times a year for internal events
Nice-to-have skills
You love technology and working with brilliant people
You are curious, flexible, articulate, and accountable
You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, distributed systems
What we offer colleagues
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, we are changing the world of software. We recruit on a global basis and set a high standard for people joining the company. Most colleagues work from home. Working here challenges you to think differently, work smarter, and raise your game. Canonical is an equal opportunity employer.
Legal and diversity We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
Canonical is an equal opportunity employer
Referrals increase your chances of interviewing at Canonical by 2x
#J-18808-Ljbffr
Join to apply for the
Software Support Engineer
role at
Canonical . This is a remote role with teams in all time zones.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing.
This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.
Responsibilities
Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
Maintain a close working relationship with Canonical's Field, Support and product engineering teams
Participate in upstream communities
Develop bug fixes, backport patches, and work with upstream for inclusion
Review code produced by other engineers
Demonstrate good judgment in technical methods and techniques
Prioritize work and manage your time effectively against those priorities
Participate in team discussions to improve processes, tools, and documentation
Maintain clear, technical and concise communications
Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we are looking for in you
An exceptional academic track record
Background in Computer Science, STEM or similar
Experience with Linux and open source software
Experience with at least one of Python, Go, C or C++ on Linux
A drive to learn unfamiliar technology and deep-dive difficult issues
Willingness to travel up to 4 times a year for internal events
Nice-to-have skills
You love technology and working with brilliant people
You are curious, flexible, articulate, and accountable
You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, distributed systems
What we offer colleagues
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, we are changing the world of software. We recruit on a global basis and set a high standard for people joining the company. Most colleagues work from home. Working here challenges you to think differently, work smarter, and raise your game. Canonical is an equal opportunity employer.
Legal and diversity We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
Canonical is an equal opportunity employer
Referrals increase your chances of interviewing at Canonical by 2x
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9