What Jobs are available for Software Services in Malaysia?

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you You are an experienced problem solver who is results orientated and passionate about technology. You are vibrant, enthusiastic and articulate with an open and collaborative communication style. Your approach to your work will be pragmatic and focused on continuous learning/improvement. You will be flexible and adapt to change easily while never losing sight of our commitment to quality. You will be able to take on multiple issue lists and customer escalations and will hold yourself accountable for the customer experience. You will demonstrate daily the Access Core Values which include curiosity, resilience, caring, flexibility, accountability and commercial.

Day-to-day, you will:

Provision of expert product and service support

Work to resolve technology issues that require deeper knowledge - troubleshoot case and in-depth technical support

On trend analysis to identify trends for trends for proactive and preventative actions

Key point of contact for engagement with Customer Success Managers

Deal with and manage major problem including any priority 1 and any long-term investigations

Mentoring and conduction case reviews with IC2, completing knowledge sharing exercises including training IC1 and IC2 employees and cross‑training peers

Evangelise KCS methodology with both customers and colleagues, creating, enhancing and auditing knowledge articles and adoption of process.

Accountable for Root Cause Analysis

Manage case escalations

Work closely with product teams on bug prioritisation, enhancements and functionality changes.

Manage KPIs, Performance Achievement across the teams

As a well‑rounded Support Engineer - People, your Skills and Experiences likely include

Strong demonstrable experience of any other specified technology/domain skills needed for the specific Access product(s) you will be working with

Ability to read stored procedures

Proven track record of delivering projects to deadlines

Experience of acting as technical mentor to less experienced Support team members

Experience of creating customer facing documentation

Excellent customer engagement/management skills

Ability to quickly learn new applications & technologies

Previous experience in Application Support within similar industry

Computer Science qualification desirable

ITIL qualification desirable

SQL Server experience

Experience with Salesforce, Natterbox and Jira

Strong experience of KCS or similar knowledge management methodologies

What are we all about? The Access Group is one of the largest UK‑headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid‑sized organisations in commercial and non‑profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.

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Want to be a part of Asia Pacific & Japan’s (APJ) largest, most innovative, and rapidly growing data centre company? AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow. Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors, including Blackstone, this is just the beginning… Come join the A-Team at AirTrunk, where the cloud meets the ground. A Snapshot As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team including Building Services Manager (BSM), making an impact in a number of ways: Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs The primary point of contact for the site Facilities Provider, supervising FM Services, Smart Hands & Security vendors as well as any other third-party vendors (including soft services) engaged directly by AirTrunk. Supporting the BSM in property related services Please note, this role will be based in our data centre in Johor Bahru and work on 12 hours shift. Your Day to Day Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required; Lead and manage all aspects of the planning and coordination of all preventive maintenance and repair works; OPEX budget, ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards Ensure adherence to site operating procedures (SOP, MOP, EOP, security) and any other documentation required by law, e.g. RA, SWMS and EHS Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO9001, ISO14001, SOC2, PCI. Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety Monitor and manage the performance of outsourced services vendors and contractors, including cleaning, gardening, etc. Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations. Issue change and incident notices as when required. Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers Lead minor capital projects for customers/internal purposes Supervise operational metrics, data and analyse risks Conduct regular property inspections, including all critical facilities, building, fixtures, fitting which include concrete or structural elements and architectural finishing supporting by the Building Services Manager (BSM) Ensure the data centre operations including general cleaning and security are well maintained Implement and administer inventory control programs/purchase parts and supplies Requirements: 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, semiconductor, trades or related fields Excellent collaborator with strong communication skills in English and Bahasa Malaysia, Mandarin is a plus Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals Able to read and comprehend single line diagrams Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems. CAD is a plus. Exceptionally flexible, forward-thinking and motivated by change Effective customer management skills and meeting chair experience The AirTrunk Culture

Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you and unleash your full potential. The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive. Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged. **To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.** Create a Job Alert Interested in building your career at AirTrunk? Get future opportunities sent straight to your email. Apply for this job

* indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile * Where are you currently based? * Select. Are you legally allowed to work in Malaysia with no limitations? * Select. Do you have at least 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, semiconductor, trades or related fields? * Select. Demographic Questions

The electrifying buzz at AirTrunk wouldn’t be possible without a diverse team bringing different perspectives, experience and skills together. As part of our commitment to diversity, inclusiveness, and continuous improvement, we invite you to answer the following questions. Your responses will be used (in aggregate only) to help us identify areas of improvement in our process. Your responses are anonymous,

will not

be associated with your details or your specific application and

will not in any way be used in the hiring decision. Select. I identify my sexual orientation as * Select. I identify my ethnicity as (mark all that apply): * Select.

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Overview

This job is for a Technical Services Manager who connects with vendors to ensure smooth operations at facilities. You might like this job because you’ll lead a diverse team and keep everything running efficiently! Responsibilities

The primary point of contact for the site Facilities Provider, supervising FM Services, Smart Hands & Security vendors as well as any other third-party vendors (including soft services) engaged directly by AirTrunk. Job Requirements

Supporting the BSM in property related services Benefits

Grow to new heights AirTrunk is enabling our customers, business and the broader industry to grow at hyperscale; and we strive to help you grow in the same way. Diversity & Inclusion

AirTrunk values diversity and creates an inclusive environment where everyone can bring their authentic selves and feel like they belong. Electric atmosphere

AirTrunkers break new ground every day, so AirTrunk has created an electric atmosphere for you to work in, one that will help you thrive. See your impact

We’ve created a place that amplifies your ideas so you can make a bigger impact than you ever thought possible. Stay positively charged

AirTrunk and our customers are experiencing growth at this pace requires a level of energy and passion that only an AirTrunker can deliver. AirTrunk is an Asia-Pacific & Japan (APJ) technology company with a powerful purpose – to scale and sustain the relentless growth of the region’s digital future.We do this by continuously redefining and delivering data centres that meet the needs of our customers, the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

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At

Hexagon , we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools. Responsibilities

Service Management

Lead and manage the service team responsible for calibration, maintenance, and repair of metrology instruments, mainly Coordinate Measuring Machine (CMM), Vision/Multisensor Measuring System, Portable Measuring Arm, Laser Tracker and etc. Work closely with the Administrator in planning and managing the service team schedule. Plan and schedule calibration for service tools and equipment. Troubleshoot and resolve technical issues related to measurement systems and instrumentation. Provide training and application support for measurement software that is being supplied together with measuring machines. Support the sales team for customers’ part evaluations and demonstrations. Maintain accurate service records, calibration certificates, and customers’ machine list. Ensure timely and high-quality service delivery to meet customer expectations. After-Market Sales & Operations

Responsible for direct and distributors after-market sales (e.g., machine retrofit/upgrade, software maintenance (SMA), spare parts, machine maintenance, measurement services, rental, training and etc). Oversee warranty claims, spare parts management, and customer complaints. Develop and implement strategies to improve customer retention and satisfaction. Coordinate with the Administrator/COS and factories' team to ensure product availability and timely support. Manage relationships with Hexagon’s factories/vendors for parts sourcing and service support. Monitor and report on after-market performance metrics (e.g., service turnaround time, customer satisfaction scores). Team Leadership & Customer Relations

Train and supervise service engineers and customer support staff. Foster a high-performance culture focused on continuous improvement and customer excellence. Build strong relationships with key clients to promote loyalty and repeat business. Handle escalated customer issues with professionalism and urgency. Qualifications & Skills

Bachelor’s degree in Engineering, Electronics, Mechatronics, or related field. Minimum 5–10 years of experience in service and after-market roles within the metrology or instrumentation industry. Strong technical knowledge of calibration, measurement systems, and quality standards. Excellent leadership, communication, and problem-solving skills. Familiarity with CRM and ERP systems for service and inventory management. Ability to manage multiple priorities and work under pressure. Details

Seniority level: Mid-Senior level Employment type: Full-time Job function: Training, Customer Service, and Project Management Industries: Industrial Machinery Manufacturing and Automation Machinery Manufacturing

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Get AI-powered advice on this job and more exclusive features. At

Hexagon , we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools. Key Responsibilities

Service Management

Lead and manage the service team responsible for calibration, maintenance, and repair of metrology instruments, mainly Coordinate Measuring Machine (CMM), Vision/Multisensor Measuring System, Portable Measuring Arm, Laser Tracker and etc. Work closely with the Administrator in planning and managing the service team schedule. Plan and schedule calibration for service tools and equipment. Troubleshoot and resolve technical issues related to measurement systems and instrumentation. Provide training and application support for measurement software that is being supplied together with measuring machines. Support the sales team for customers’ part evaluations and demonstrations. Maintain accurate service records, calibration certificates, and customers’ machine list. Ensure timely and high-quality service delivery to meet customer expectations.

After-Market Sales & Operations

Responsible for direct and distributors after-market sales (e.g., machine retrofit/upgrade, software maintenance (SMA), spare parts, machine maintenance, measurement services, rental, training and etc). Oversee warranty claims, spare parts management, and customer complaints. Develop and implement strategies to improve customer retention and satisfaction. Coordinate with the Administrator/COS and factories' team to ensure product availability and timely support. Manage relationships with Hexagon’s factories/vendors for parts sourcing and service support. Monitor and report on after-market performance metrics (e.g., service turnaround time, customer satisfaction scores).

Team Leadership & Customer Relations

Train and supervise service engineers and customer support staff. Foster a high-performance culture focused on continuous improvement and customer excellence. Build strong relationships with key clients to promote loyalty and repeat business. Handle escalated customer issues with professionalism and urgency.

Qualifications & Skills

Bachelor’s degree in Engineering, Electronics, Mechatronics, or related field. Minimum 5–10 years of experience in service and after-market roles within the metrology or instrumentation industry. Strong technical knowledge of calibration, measurement systems, and quality standards. Excellent leadership, communication, and problem-solving skills. Familiarity with CRM and ERP systems for service and inventory management. Ability to manage multiple priorities and work under pressure. Seniority level

Mid-Senior level Employment type

Full-time Job function

Customer Service, Project Management, and Training Industries: Automation Machinery Manufacturing and Industrial Machinery Manufacturing

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Overview

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities. Responsibilities

Install, service and maintain products, distributed by Vantive in the defined area of responsibility i.e within the Depot / Filed service area from time to time. Installation and commissioning Preventive maintenance Corrective Maintenance Field Actions Other supplemental activities related to service. Essential Duties and Responsibilities

Establish & maintain communication & partnership with customers, team members and business contacts. Coordinate personnel (e.g. hospital technicians and customers) to ensure the service objectives are satisfied by end user and company. Ensure all activities are performed following the available instructions and information, within the quality system framework. Report all relevant service activity in a timely manner, to ensure updated and accurate service data in the service system. Provide activity, equipment and reliability data (KPIs) to the Technical Services Manager for the Depot activities Establish an excellent partnership with other Vantive functions (Sales, Marketing, HR, QA, RA, finance, IT) Actively participate in local sales/communication/marketing meetings where appropriate. Responsible for ensuring the tidiness of the depot center including the repair bench, releasing area, receiving area and decontamination area. Work is performed in a depot setting. Will also require travel to customer sites to complete tasks Working hours may vary and will require evening and weekend work as directed by the company or customer needs. Experience and Qualifications

This Role requires Technical Degree (preferably Medical Instrumentation, Electronics and communication, Bio-Medical Engineering, Electrical and Electronics or Electro-mechanics) or equivalent. Experience in Electromechanical devices servicing is an added advantage. At least 2-3 years of experience in dialysis machines or relevant experience servicing medical equipment. Disciplined, independent in executing tasks, but also a strong team player. Driven to deliver high quality service Customer focused English Language skills to read, write and speak Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link Recruitment Fraud Notice

Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice Address: B-21-3A, Level 21, The Ascent, Paradigm, No. 1Jalan SS 7/26A Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia

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Overview

Technical Services Engineer role at Vantive. Vantive is a vital organ therapy company focused on extending lives and expanding possibilities for patients and care teams, with a history in kidney care and a focus on digital solutions and advanced services. Responsibilities

Install, service and maintain products distributed by Vantive within the defined area of responsibility (Depot / Field service area). Installation and commissioning. Preventive maintenance. Corrective maintenance and field actions. Other supplemental activities related to service. Establish and maintain communication and partnership with customers, team members and business contacts. Coordinate personnel (e.g., hospital technicians and customers) to satisfy service objectives for end users and the company. Ensure activities follow available instructions within the quality system framework. Report service activity in a timely manner to keep service data updated and accurate. Provide activity, equipment and reliability data (KPIs) to the Technical Services Manager for depot activities. Establish partnerships with other Vantive functions (Sales, Marketing, HR, QA, RA, Finance, IT). Participate in local sales/communication/marketing meetings where appropriate. Maintain tidiness of the depot center including repair bench, releasing area, receiving area and decontamination area. Work is performed in a depot setting and may require travel to customer sites. Working hours may vary and include evening and weekend work as directed. Qualifications

Technical Degree (preferably Medical Instrumentation, Electronics and Communications, Bio-Medical Engineering, Electrical and Electronics or Electro-mechanics) or equivalent. Experience in electromechanical device servicing is an advantage. At least 2-3 years of experience in dialysis machines or relevant experience servicing medical equipment. Disciplined, independent in executing tasks, but a strong team player. Driven to deliver high-quality service and customer-focused. English language skills to read, write and speak. Reasonable Accommodation

Vantive is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation for any part of the application or interview process, please click the form link and provide your contact information along with your request. Recruitment Fraud Notice

Vantive has discovered incidents of employment scams where fraudulent parties pose as Vantive employees or recruiters. To learn how to protect yourself, review our Recruitment Fraud Notice. Additional Details

Seniority level: Mid-Senior level Employment type: Full-time Job function: Engineering and Information Technology Industries: Medical Equipment Manufacturing

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Overview

Explore the abundance of job opportunities waiting for you at PPB Group of Companies. Join Our Team and Make a Difference

Make your mark, create lasting change, and be a part of a team that is dedicated to making a meaningful impact. Responsibilities

Assist the Head of Animal Feed Technical Service Department to provide technical support to farmers (poultry farm only) and customers who use the company's animal feed products Attend to customers' queries, complaints and their calls for the technical supports pertaining to live stock farming issues especially matters related to poultry feed at customers' premises Collect information about the customers' needs and reported it to top management Report the trends of market and customers' sentiment to management Participate in resolving issues related to animal feed products together with the company's production, quality control and marketing teams Qualifications

Degree in

Veterinary , Animal Science , Animal Husbandry,

Live Stock Farming management

or equivalent from recognized institution Good communicate in English and Bahasa Melayu. Ability to communicate in Mandarin is an added advantage Fresh graduates are encouraged to apply. Relevant working experience is an added advantage Training will be provided for fresh graduates

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Make your mark, create lasting change, and be a part of a team that is dedicated to making a meaningful impact. Job Responsibilities

Oversee and support all flour activities with the assigned portfolio to achieve objectives in sales, quality, customer preferences and related. Survey market research and to identify business opportunity. Respond to customers' complaints and advice customer on troubleshooting to make satisfactory products. Provide technical support which includes flour related product demonstration. Enhance and strengthen the service of the flour sales team to all clients. Collect competitor flour samples for QA lab comparison. Together with marketing help in sales activities with the assigned target to achieve sales objectives. Education & Qualification

Minimum Bachelor’s Degree in Food Technology/Science or others food-related industry Relevant Experience & Years of Service

Preferably with at least 3 to 5 years of working experience in technical or sales related to flour or food. Technical Skills & Professional Knowledge

Microsoft office. Basic knowledge on Baking & Science Technology & Flour Milling & Lab Analysis. Positive Thinking Able to make and assess personal/team decisions and align actions with organisation’s vision and mission. Able to establish and maintain open/trusting relationships with colleagues and stakeholders to nurture collaborative partnerships and work towards a common goal. Able to contribute and encourage new ideas and approaches to support business growth; demonstrate openness to and enthusiasm for new initiatives and appropriately challenges the status quo; adapt and improvise quickly, appropriately, and decisively to internal/external changes. Able to display accountability for team and personal decisions/outcomes and take proactive actions to achieve results with dedication to follow through on commitments; create plans and manage resources to accomplish and deliver self and team’s commitments. Able to understand and prioritise stakeholders’ needs/expectations and develop solutions to improve service delivery. Able to appreciate the complex interrelationships between external factors and internal business operations and develops strategic plans in response to market shifts and shocks anchored on organisation's vision, purpose, and strategy. Able to nurture the culture of learning organisation. Able to develop strategic plans in response to market shifts and shocks to accomplish organizational goals; adaptability to changes in business landscape All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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