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Showing 313 Software Administrator jobs in Malaysia
Application Support Administrator
Kuala Lumpur, Kuala Lumpur
The Adaptavist Group
Posted 1 day ago
Job Viewed
Job Description
Company Description Working at The Adaptavist Group The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow. We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha! We make change happen. From anywhere.
What we offer you
We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices.
Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.
Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.
Read our full list of benefits Job Description About the role The Application Administrator position will work with customers to help them get the most out of their Atlassian software, including configuring and customising key Atlassian Software applications (Jira, Confluence, Jira Service Desk), as well as other Atlassian applications and marketplace software. As part of our clients' partially outsourced teams,this position will assist their businesses by acting as a remote administrator on a day-to-day basis.
This position will work with customers to respond to requests on a priority basis in a timely fashion to configure their Atlassian software to meet their needs. The role will also directly help customers automate processes to improve efficiencies and streamline processes. The Application Administrator will perform as a remote outsourced Atlassian administrator for various clients at the same time.
"This role operates on a stable 12-hour night shift (7:00 pm – 7:00 am), with a repeating cycle of 3 or 4 workdays followed by 3 or 4 days off."
What you'll be doing Train in the Atlassian applications and Adaptavist tools, processes, and best practices Onboard and become familiar with customer application servers Monitor and respond to customer requests on the Adaptavist service desk Answer customer questions about how to best use the Atlassian applications in their business Create projects, configure permissions and workflows and other solutions at the request of the customer Work on multiple administrative activities according to agreed-upon customer priorities Communicate with the customer and other team members to understand and deliver configuration solutions Solve issues and provide best practice recommendations to the customer Record your work and time Follow security protocols that the customer may establish Qualifications What we're looking for Fluent in English, written and spoken Good customer support or similar experience Familiarity with Jira Service Desk, ServiceNow, or other ticketing systems Professional ethics Comfortable working both independently and collaboratively in a virtual face-to-face environment through online tools (e.g. WebEx, Zoom, Slack, Skype, etc.) Analytical and critical thinking, excellent written and verbal communication skills An ability to think innovatively and creatively Personable, helpful and professional attitude A few nice-to-haves Experience administering the Atlassian toolset, in particular, Jira and Confluence Experience customizing Atlassian software through the use of workflows and add-ons, for example, ScriptRunner Knowledge of the build process – Continuous Integration and Delivery Experience in using GitLab or Sonatype software Knowledge of Groovy or other programming language Experience in creating technical documentation and sharing knowledge Additional Information Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.
Drop us your application, we’d love to hear from you!
What to expect
We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.
You can read them here Equal opportunities for everyone At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us. Check out our WORK180 page Check out our Flexa page We look forward to your application!
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What we offer you
We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices.
Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.
Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.
Read our full list of benefits Job Description About the role The Application Administrator position will work with customers to help them get the most out of their Atlassian software, including configuring and customising key Atlassian Software applications (Jira, Confluence, Jira Service Desk), as well as other Atlassian applications and marketplace software. As part of our clients' partially outsourced teams,this position will assist their businesses by acting as a remote administrator on a day-to-day basis.
This position will work with customers to respond to requests on a priority basis in a timely fashion to configure their Atlassian software to meet their needs. The role will also directly help customers automate processes to improve efficiencies and streamline processes. The Application Administrator will perform as a remote outsourced Atlassian administrator for various clients at the same time.
"This role operates on a stable 12-hour night shift (7:00 pm – 7:00 am), with a repeating cycle of 3 or 4 workdays followed by 3 or 4 days off."
What you'll be doing Train in the Atlassian applications and Adaptavist tools, processes, and best practices Onboard and become familiar with customer application servers Monitor and respond to customer requests on the Adaptavist service desk Answer customer questions about how to best use the Atlassian applications in their business Create projects, configure permissions and workflows and other solutions at the request of the customer Work on multiple administrative activities according to agreed-upon customer priorities Communicate with the customer and other team members to understand and deliver configuration solutions Solve issues and provide best practice recommendations to the customer Record your work and time Follow security protocols that the customer may establish Qualifications What we're looking for Fluent in English, written and spoken Good customer support or similar experience Familiarity with Jira Service Desk, ServiceNow, or other ticketing systems Professional ethics Comfortable working both independently and collaboratively in a virtual face-to-face environment through online tools (e.g. WebEx, Zoom, Slack, Skype, etc.) Analytical and critical thinking, excellent written and verbal communication skills An ability to think innovatively and creatively Personable, helpful and professional attitude A few nice-to-haves Experience administering the Atlassian toolset, in particular, Jira and Confluence Experience customizing Atlassian software through the use of workflows and add-ons, for example, ScriptRunner Knowledge of the build process – Continuous Integration and Delivery Experience in using GitLab or Sonatype software Knowledge of Groovy or other programming language Experience in creating technical documentation and sharing knowledge Additional Information Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.
Drop us your application, we’d love to hear from you!
What to expect
We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.
You can read them here Equal opportunities for everyone At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us. Check out our WORK180 page Check out our Flexa page We look forward to your application!
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0
Application Support Specialist
Subang Jaya, Selangor
Rhenus SE & Co. KG
Posted 1 day ago
Job Viewed
Job Description
Provide Level 1 support to users within the APAC region, ensuring prompt resolution of technical issues. Assist users with matters related to business applications and IT systems. Manage, prioritize, and resolve support tickets in line with established SLAs, policies, and procedures. Log, elevate, and follow through on all support requests and incidents until closure. Identify operational gaps and contribute ideas for continuous improvement in IT service management. Act as a subject matter expert in assigned areas, offering practical solutions to business stakeholders. Support training initiatives by providing input on user training needs and conducting knowledge-sharing sessions. Collaborate with local, regional, and global IT teams to coordinate and deploy projects effectively. Maintain and update internal knowledge base documentation for IT support and end‑user references. Take ownership of assigned projects, ensuring timely completion and quality deliverables. Internalize feedback to continuously enhance work quality and performance. Be available for domestic and international travel when required. Perform other related duties as assigned by the immediate superior.
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1
Application Support Executive
Kuala Lumpur, Kuala Lumpur
WARISAN TC HOLDINGS BERHAD
Posted 1 day ago
Job Viewed
Job Description
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Direct message the job poster from WARISAN TC HOLDINGS BERHAD
As an Application Support Executive for the Travel Group, you'll ensure smooth operations by providing support, training, and maintenance for various systems including Office and Travel Applications. Your responsibilities include contributing to projects, addressing user queries, logging cases, and supporting the Power Platform. Additionally, you'll offer Level 1/2 Support for Online Booking and Profile tools, alongside other assigned tasks.
Job Responsibilities
Provide application support, training, setup, and maintenance for Office Applications, Travel Applications, Application Servers, and other related systems to ensure business within the Travel Group.
Contribute to projects and ensure deliverables meet timelines and expectations.
Complete assigned tasks, duties, and documentation required for the KPI.
Support users on application issues, log cases and report when necessary.
Learn, create, maintain, and support cases for the Power Platform.
Level 1/2 Support follow-up cases – provide navigation guidance for the Online Booking Tool (Concur, GetThere, etc.) and the Profile tool.
Other tasks as assigned by the supervisor.
Job Requirements Qualifications:
Diploma / Bachelor’s Degree in Computer Studies.
Experiences:
App support experience > 2 years.
Technical Knowledge & Skills
Travel line knowledge is an added advantage.
Power Suite, GDS, Red 360, and Sage UBS, etc.
People Skills
Communication
Coordination
Team player
Good command of English
Good problem-solving skills
Position Details
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industry: Machinery Manufacturing
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Direct message the job poster from WARISAN TC HOLDINGS BERHAD
As an Application Support Executive for the Travel Group, you'll ensure smooth operations by providing support, training, and maintenance for various systems including Office and Travel Applications. Your responsibilities include contributing to projects, addressing user queries, logging cases, and supporting the Power Platform. Additionally, you'll offer Level 1/2 Support for Online Booking and Profile tools, alongside other assigned tasks.
Job Responsibilities
Provide application support, training, setup, and maintenance for Office Applications, Travel Applications, Application Servers, and other related systems to ensure business within the Travel Group.
Contribute to projects and ensure deliverables meet timelines and expectations.
Complete assigned tasks, duties, and documentation required for the KPI.
Support users on application issues, log cases and report when necessary.
Learn, create, maintain, and support cases for the Power Platform.
Level 1/2 Support follow-up cases – provide navigation guidance for the Online Booking Tool (Concur, GetThere, etc.) and the Profile tool.
Other tasks as assigned by the supervisor.
Job Requirements Qualifications:
Diploma / Bachelor’s Degree in Computer Studies.
Experiences:
App support experience > 2 years.
Technical Knowledge & Skills
Travel line knowledge is an added advantage.
Power Suite, GDS, Red 360, and Sage UBS, etc.
People Skills
Communication
Coordination
Team player
Good command of English
Good problem-solving skills
Position Details
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industry: Machinery Manufacturing
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2
Application Support Specialist
Subang Jaya, Selangor
Rhenus Logistics
Posted 1 day ago
Job Viewed
Job Description
The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor‑made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value‑added services: We always keep our pulse on the times and are at our customers' side.
Our global business operations and annual turnover amounting to EUR 8.2 billion. 41,000 employees work at 1,330 business sites in more than 70 countries and develop innovative solutions along the complete supply chain. Whether providing transport, warehousing, customs clearance or value‑added services, the family‑owned business pools its operations in various business units where the needs of customers are the major focus at all times.
What you'll be doing We are seeking a dedicated and service‑oriented
IT Support Specialist (Level 1)
to provide efficient technical support to users across the APAC region. The ideal candidate is proactive, analytical, and passionate about delivering high‑quality IT services while continuously improving processes and user experience.
You will be contributing to that vision by…
Provide Level 1 support to users within the APAC region, ensuring prompt resolution of technical issues.
Assist users with matters related to business applications and IT systems.
Manage, prioritize, and resolve support tickets in line with established SLAs, policies, and procedures.
Log, elevate, and follow through on all support requests and incidents until closure.
Identify operational gaps and contribute ideas for continuous improvement in IT service management.
Act as a subject matter expert in assigned areas, offering practical solutions to business stakeholders.
Support training initiatives by providing input on user training needs and conducting knowledge‑sharing sessions.
Collaborate with local, regional, and global IT teams to coordinate and deploy projects effectively.
Maintain and update internal knowledge base documentation for IT support and end‑user references.
Take ownership of assigned projects, ensuring timely completion and quality deliverables.
Internalize feedback to continuously enhance work quality and performance.
Be available for domestic and international travel when required.
Perform other related duties as assigned by the immediate superior.
What skills & experience you'll bring to us
Minimum Higher Secondary / STPM / A‑Level / Certificate / Diploma or higher in any field.
At least 1 year of related work experience; fresh graduates are encouraged to apply.
Proficient in English and local language(s), both written and verbal.
Fluency in Mandarin (spoken and written) is an added advantage.
Familiarity with incident management systems, helpdesk ticketing tools, and ITIL concepts preferred.
Computer literate and willing to learn user support, troubleshooting, and business applications.
Strong communication skills with the ability to explain technical information clearly.
Excellent attention to detail, time management, and ability to meet deadlines.
Adaptable to changing environments and dynamic business needs.
Get in touch today! To apply for this exciting opportunity, please submit your resume outlining your relevant experience. Apply now to join a team dedicated to innovation and personal growth. Your next career move starts here at Rhenus!
Seniority level
Entry level
Employment type
Full‑time
Job function
Administrative, Analyst, and Information Technology
Industries: Transportation, Logistics, Supply Chain and Storage
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Our global business operations and annual turnover amounting to EUR 8.2 billion. 41,000 employees work at 1,330 business sites in more than 70 countries and develop innovative solutions along the complete supply chain. Whether providing transport, warehousing, customs clearance or value‑added services, the family‑owned business pools its operations in various business units where the needs of customers are the major focus at all times.
What you'll be doing We are seeking a dedicated and service‑oriented
IT Support Specialist (Level 1)
to provide efficient technical support to users across the APAC region. The ideal candidate is proactive, analytical, and passionate about delivering high‑quality IT services while continuously improving processes and user experience.
You will be contributing to that vision by…
Provide Level 1 support to users within the APAC region, ensuring prompt resolution of technical issues.
Assist users with matters related to business applications and IT systems.
Manage, prioritize, and resolve support tickets in line with established SLAs, policies, and procedures.
Log, elevate, and follow through on all support requests and incidents until closure.
Identify operational gaps and contribute ideas for continuous improvement in IT service management.
Act as a subject matter expert in assigned areas, offering practical solutions to business stakeholders.
Support training initiatives by providing input on user training needs and conducting knowledge‑sharing sessions.
Collaborate with local, regional, and global IT teams to coordinate and deploy projects effectively.
Maintain and update internal knowledge base documentation for IT support and end‑user references.
Take ownership of assigned projects, ensuring timely completion and quality deliverables.
Internalize feedback to continuously enhance work quality and performance.
Be available for domestic and international travel when required.
Perform other related duties as assigned by the immediate superior.
What skills & experience you'll bring to us
Minimum Higher Secondary / STPM / A‑Level / Certificate / Diploma or higher in any field.
At least 1 year of related work experience; fresh graduates are encouraged to apply.
Proficient in English and local language(s), both written and verbal.
Fluency in Mandarin (spoken and written) is an added advantage.
Familiarity with incident management systems, helpdesk ticketing tools, and ITIL concepts preferred.
Computer literate and willing to learn user support, troubleshooting, and business applications.
Strong communication skills with the ability to explain technical information clearly.
Excellent attention to detail, time management, and ability to meet deadlines.
Adaptable to changing environments and dynamic business needs.
Get in touch today! To apply for this exciting opportunity, please submit your resume outlining your relevant experience. Apply now to join a team dedicated to innovation and personal growth. Your next career move starts here at Rhenus!
Seniority level
Entry level
Employment type
Full‑time
Job function
Administrative, Analyst, and Information Technology
Industries: Transportation, Logistics, Supply Chain and Storage
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3
IT Application Support
Kuala Lumpur, Kuala Lumpur
Warisan TC Holdings Bhd
Posted 1 day ago
Job Viewed
Job Description
Overview
The
Senior Executive Application Support
for
Mayflower Group
is a critical role responsible for ensuring business continuity through the maintenance, support, and optimization of enterprise application systems. The incumbent will provide both reactive (incident-based) and proactive (preventative and project-based) support for internal business applications, ensuring minimal downtime and maximum effectiveness of systems used across departments. The role demands in-depth troubleshooting, structured documentation, stakeholder training, and collaboration with IT support teams. Job Description
Application Support and Incident Management
Provide end-to-end support for business-critical applications including ERP systems, Office Applications, Application Servers, and other enterprise systems. Act as Level 1/2 support for tools such as Online Booking Systems (Concur, GetThere) and profile tools. Monitor and log incidents, ensuring each case is documented accurately and followed through to resolution. Deliver timely responses and actions aligned with SLAs (Service Level Agreements). Support users during service interruptions, including after normal business hours if required.
Training and Documentation
Conduct user training sessions for internal staff and clients as required. Develop and maintain technical documentation, including user guides and SOPs. Ensure all system changes are well-documented, thoroughly tested, and appropriately approved prior to deployment.
Process and System Improvement
Proactively identify patterns in recurring issues and recommend system or process improvements to prevent reoccurrence. Collaborate with project teams to ensure that new implementations align with existing operational processes and user requirements.
Project Contribution
Participate in cross-functional projects, offering subject matter expertise on application functionality and business process alignment. Assist in the creation and support of Microsoft Power Platform solutions. Ensure timely and quality delivery of project-based tasks and documentation.
Key Performance Indicators (KPIs)
Maintain high customer satisfaction ratings (Customer Satisfaction Index). Ensure all support cases are resolved within the agreed timeline and properly recorded. Complete individual tasks and assignments on schedule (as per KPI and To-Do lists). Participate in team collaboration, training, and performance reviews as part of continuous development.
Job Qualifications
A
Diploma or Bachelor’s Degree in Computer Science, Information Technology , or a related field. Professional Experience
Minimum 3 years to 5 years of experience
in
IT application support
and business process analysis. Prior exposure to
TRAVEL INDUSTRY
supporting multiple internal clients or companies. Technical Skills
Provide
Level 1 and Level 2 support
for client inquiries via calls and emails, and escalate
Level 3 issues
to the designated OBT vendor when necessary. Handle
administrative and technical support tasks
related to the
Online Booking Tool (OBT) . Create
basic scripts
to generate Sabre Profile Templates for capturing required travel data and information. Prepare and deliver
updates and progress reports
on OBT performance during scheduled meetings. Assist in
application support and task coordination
across multiple systems. Provide
technical and operational support
to the
Mayflower Group
and extend assistance to other business groups as required. Soft Skills and Competencies
Excellent organizational and multitasking abilities; able to manage multiple users and priorities under pressure. Effective communication and interpersonal skills; fluent in both written and spoken English. Positive, proactive attitude with the ability to work independently or collaboratively within a team. Strong analytical thinking and troubleshooting capabilities. Self-motivated, detail-oriented, and adaptable to dynamic environments. Commitment to continuous learning and improvement. Application Questions
Which of the following statements best describes your right to work in Malaysia? What’s your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Application Support Role? How many years' experience do you have using SQL queries? How much notice are you required to give your current employer? Which of the following languages are you fluent in? Which of these industries have you worked in? Company and Benefits
Retail & Consumer Products Perks and benefits: Comprehensive Medical Coverage, Numerous days of Annual Leaves, Performance Incentive Scheme, Annual Increment, Festive Celebration, Staff price for company services and products.
#J-18808-Ljbffr
The
Senior Executive Application Support
for
Mayflower Group
is a critical role responsible for ensuring business continuity through the maintenance, support, and optimization of enterprise application systems. The incumbent will provide both reactive (incident-based) and proactive (preventative and project-based) support for internal business applications, ensuring minimal downtime and maximum effectiveness of systems used across departments. The role demands in-depth troubleshooting, structured documentation, stakeholder training, and collaboration with IT support teams. Job Description
Application Support and Incident Management
Provide end-to-end support for business-critical applications including ERP systems, Office Applications, Application Servers, and other enterprise systems. Act as Level 1/2 support for tools such as Online Booking Systems (Concur, GetThere) and profile tools. Monitor and log incidents, ensuring each case is documented accurately and followed through to resolution. Deliver timely responses and actions aligned with SLAs (Service Level Agreements). Support users during service interruptions, including after normal business hours if required.
Training and Documentation
Conduct user training sessions for internal staff and clients as required. Develop and maintain technical documentation, including user guides and SOPs. Ensure all system changes are well-documented, thoroughly tested, and appropriately approved prior to deployment.
Process and System Improvement
Proactively identify patterns in recurring issues and recommend system or process improvements to prevent reoccurrence. Collaborate with project teams to ensure that new implementations align with existing operational processes and user requirements.
Project Contribution
Participate in cross-functional projects, offering subject matter expertise on application functionality and business process alignment. Assist in the creation and support of Microsoft Power Platform solutions. Ensure timely and quality delivery of project-based tasks and documentation.
Key Performance Indicators (KPIs)
Maintain high customer satisfaction ratings (Customer Satisfaction Index). Ensure all support cases are resolved within the agreed timeline and properly recorded. Complete individual tasks and assignments on schedule (as per KPI and To-Do lists). Participate in team collaboration, training, and performance reviews as part of continuous development.
Job Qualifications
A
Diploma or Bachelor’s Degree in Computer Science, Information Technology , or a related field. Professional Experience
Minimum 3 years to 5 years of experience
in
IT application support
and business process analysis. Prior exposure to
TRAVEL INDUSTRY
supporting multiple internal clients or companies. Technical Skills
Provide
Level 1 and Level 2 support
for client inquiries via calls and emails, and escalate
Level 3 issues
to the designated OBT vendor when necessary. Handle
administrative and technical support tasks
related to the
Online Booking Tool (OBT) . Create
basic scripts
to generate Sabre Profile Templates for capturing required travel data and information. Prepare and deliver
updates and progress reports
on OBT performance during scheduled meetings. Assist in
application support and task coordination
across multiple systems. Provide
technical and operational support
to the
Mayflower Group
and extend assistance to other business groups as required. Soft Skills and Competencies
Excellent organizational and multitasking abilities; able to manage multiple users and priorities under pressure. Effective communication and interpersonal skills; fluent in both written and spoken English. Positive, proactive attitude with the ability to work independently or collaboratively within a team. Strong analytical thinking and troubleshooting capabilities. Self-motivated, detail-oriented, and adaptable to dynamic environments. Commitment to continuous learning and improvement. Application Questions
Which of the following statements best describes your right to work in Malaysia? What’s your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Application Support Role? How many years' experience do you have using SQL queries? How much notice are you required to give your current employer? Which of the following languages are you fluent in? Which of these industries have you worked in? Company and Benefits
Retail & Consumer Products Perks and benefits: Comprehensive Medical Coverage, Numerous days of Annual Leaves, Performance Incentive Scheme, Annual Increment, Festive Celebration, Staff price for company services and products.
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4
Application Support Executive
Kuala Lumpur, Kuala Lumpur
UTS Marketing Solutions Sdn Bhd
Posted 1 day ago
Job Viewed
Job Description
About the role Join the dynamic team as an Application Support Executive. In this full‑time role in Kuala Lumpur City Centre, you will be responsible for providing technical support and troubleshooting for the company's critical software applications. Your expertise will be essential in ensuring the seamless operation of our key business systems.
What you’ll be doing
Responsible to manage new user change requests on internal & external maintained application (In‑house CRM Application) from change request scope definition, user acceptance testing and implementation across internal and external business teams.
Responsible to provide first‑level support to users on all application (In‑house CRM Application) related requests & enquiries.
Provide IT solutions to meet the business need that is aligned to the Company’s strategic business objective.
Follow‑up and communicate effectively with relevant parties to ensure the project is delivered on time and within budget.
Ensure all mandatory project/ change request documents are properly tested, signed‑off and documented.
Responsible to assist in smooth running of business as usual for IT functions.
What we’re looking for
Diploma/ Degree in Information Technology.
Minimum 3 years experience in IT application support environment.
Hands‑on technical knowledge in MS SQL commands, SQL stored procedure & VB scripting.
Good analytical and problem‑solving skills.
Effective communication, writing and interpersonal communication.
Sound knowledge of business acumen and organization awareness.
Self‑planning capability and strategic orientation.
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What you’ll be doing
Responsible to manage new user change requests on internal & external maintained application (In‑house CRM Application) from change request scope definition, user acceptance testing and implementation across internal and external business teams.
Responsible to provide first‑level support to users on all application (In‑house CRM Application) related requests & enquiries.
Provide IT solutions to meet the business need that is aligned to the Company’s strategic business objective.
Follow‑up and communicate effectively with relevant parties to ensure the project is delivered on time and within budget.
Ensure all mandatory project/ change request documents are properly tested, signed‑off and documented.
Responsible to assist in smooth running of business as usual for IT functions.
What we’re looking for
Diploma/ Degree in Information Technology.
Minimum 3 years experience in IT application support environment.
Hands‑on technical knowledge in MS SQL commands, SQL stored procedure & VB scripting.
Good analytical and problem‑solving skills.
Effective communication, writing and interpersonal communication.
Sound knowledge of business acumen and organization awareness.
Self‑planning capability and strategic orientation.
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This advertiser has chosen not to accept applicants from your region.
5
Application Support Engineer
Kuala Lumpur, Kuala Lumpur
Pro5.ai
Posted 1 day ago
Job Viewed
Job Description
Position Overview
Our client is a global leader in technology innovation and smart infrastructure solutions, committed to building a more intelligent future through world-class hardware, software, and services. We are seeking an
Application Support Engineer
to maintain and optimize its
business-related applications
across functions such as research, production, supply chain, marketing, and service. The role focuses on
business system support
rather than pure infrastructure work, ensuring smooth system operation, handling user support, and resolving technical issues efficiently. Key Responsibilities
Provide
operational support, maintenance, and troubleshooting
for business-critical applications. Rapidly diagnose and resolve
system or business application failures
to minimize business impact. Address
user inquiries and requests
from various business departments with timely, accurate solutions. Collaborate closely with
business users and technical stakeholders
to identify, analyze, and resolve application-related issues. Support
on-call or nightshift operations
as required. Qualifications & Requirements
Education:
Bachelor’s degree or higher in
Information Management & Information Systems ,
Computer Science , or a related field. Experience: 1–3 years of experience in
application support or development
(Java, Oracle, or SQL). Experience supporting
business systems
(e.g., production, supply chain, or sales/marketing systems) is preferred. Database management
experience is an advantage. Skills
Strong communication and
problem-solving abilities . Proven experience working with
multiple business stakeholders
and driving technical discussions to resolution. Strong self‑motivation and ability to work
independently or within a team . Fast learner with an ability to understand
new systems and business processes . Fluency in English
(working language) is required. Willingness to support
nightshift/on-call duties
when required. Why Join?
Be part of a
global technology leader
driving digital transformation. Gain hands‑on experience
supporting enterprise‑level business applications . Join a
collaborative, international work culture
that values learning, innovation, and growth. Location: Petaling Jaya, Selangor, Malaysia. Salary: MYR5,000.00–MYR8,000.00.
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Our client is a global leader in technology innovation and smart infrastructure solutions, committed to building a more intelligent future through world-class hardware, software, and services. We are seeking an
Application Support Engineer
to maintain and optimize its
business-related applications
across functions such as research, production, supply chain, marketing, and service. The role focuses on
business system support
rather than pure infrastructure work, ensuring smooth system operation, handling user support, and resolving technical issues efficiently. Key Responsibilities
Provide
operational support, maintenance, and troubleshooting
for business-critical applications. Rapidly diagnose and resolve
system or business application failures
to minimize business impact. Address
user inquiries and requests
from various business departments with timely, accurate solutions. Collaborate closely with
business users and technical stakeholders
to identify, analyze, and resolve application-related issues. Support
on-call or nightshift operations
as required. Qualifications & Requirements
Education:
Bachelor’s degree or higher in
Information Management & Information Systems ,
Computer Science , or a related field. Experience: 1–3 years of experience in
application support or development
(Java, Oracle, or SQL). Experience supporting
business systems
(e.g., production, supply chain, or sales/marketing systems) is preferred. Database management
experience is an advantage. Skills
Strong communication and
problem-solving abilities . Proven experience working with
multiple business stakeholders
and driving technical discussions to resolution. Strong self‑motivation and ability to work
independently or within a team . Fast learner with an ability to understand
new systems and business processes . Fluency in English
(working language) is required. Willingness to support
nightshift/on-call duties
when required. Why Join?
Be part of a
global technology leader
driving digital transformation. Gain hands‑on experience
supporting enterprise‑level business applications . Join a
collaborative, international work culture
that values learning, innovation, and growth. Location: Petaling Jaya, Selangor, Malaysia. Salary: MYR5,000.00–MYR8,000.00.
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Application Support Engineer
Petaling Jaya, Selangor
Avensys Consulting
Posted 1 day ago
Job Viewed
Job Description
Avensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. We serve a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.
Application Engineer This is an exciting opportunity to expand your skill set, achieve job satisfaction, and maintain a healthy work-life balance.
Job Description Key Responsibilities
Handle complex incident management.
Monitor and manage day‑to‑day service operations to ensure the smooth functioning of systems and processes.
Coordinate with internal teams and external vendors to manage service requests, incidents, problems and ensure adherence to SLAs.
Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes.
Develop and maintain operational procedures to enhance efficiency and minimize service disruptions.
Collaborate with technical teams to address product‑related service issues and recommend improvements.
Conduct root cause analysis for recurring incidents and work with problem management or service improvement teams to implement solutions.
Ensure documentation is up to date for all operational processes, incidents, and service management workflows.
Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency.
Require working in rotating duty shift to support customers 24*7.
Deploy changes as and when needed or based on business requirements.
Education and Professional Qualifications Educational Background
Degree or equivalent in Computer Science.
Qualifications
Electronic Engineering or equivalent telecommunications degree qualification.
Recognized industry certifications such as RHCSA/RHCE, CKA, VCP, Scripting certification (Terraform/Ansible).
ITIL v4 Foundation Certificate.
Experience
Minimum 3‑5 years’ experience in Java Application support.
Experience in Microservices is preferred.
Scripting knowledge – Python, Shell, Perl.
Minimum 2‑3 years experience in ACM domain, where applicable.
Airline experience and/or ATI know‑how.
What's on Offer You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will enjoy a fun and collaborative work environment, alongside strong career progression opportunities.
To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to
. Your interest will be treated with strict confidentiality.
Consultant Details Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology and Engineering
Industries: IT Services and IT Consulting, Airlines and Aviation
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Application Engineer This is an exciting opportunity to expand your skill set, achieve job satisfaction, and maintain a healthy work-life balance.
Job Description Key Responsibilities
Handle complex incident management.
Monitor and manage day‑to‑day service operations to ensure the smooth functioning of systems and processes.
Coordinate with internal teams and external vendors to manage service requests, incidents, problems and ensure adherence to SLAs.
Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes.
Develop and maintain operational procedures to enhance efficiency and minimize service disruptions.
Collaborate with technical teams to address product‑related service issues and recommend improvements.
Conduct root cause analysis for recurring incidents and work with problem management or service improvement teams to implement solutions.
Ensure documentation is up to date for all operational processes, incidents, and service management workflows.
Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency.
Require working in rotating duty shift to support customers 24*7.
Deploy changes as and when needed or based on business requirements.
Education and Professional Qualifications Educational Background
Degree or equivalent in Computer Science.
Qualifications
Electronic Engineering or equivalent telecommunications degree qualification.
Recognized industry certifications such as RHCSA/RHCE, CKA, VCP, Scripting certification (Terraform/Ansible).
ITIL v4 Foundation Certificate.
Experience
Minimum 3‑5 years’ experience in Java Application support.
Experience in Microservices is preferred.
Scripting knowledge – Python, Shell, Perl.
Minimum 2‑3 years experience in ACM domain, where applicable.
Airline experience and/or ATI know‑how.
What's on Offer You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will enjoy a fun and collaborative work environment, alongside strong career progression opportunities.
To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to
. Your interest will be treated with strict confidentiality.
Consultant Details Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology and Engineering
Industries: IT Services and IT Consulting, Airlines and Aviation
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7
Application Support Engineer
George Town
ING Solution
Posted 2 days ago
Job Viewed
Job Description
Responsibilities Responsible for the day‑to‑day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues.
Perform software testing of e‑Commerce when required.
Work closely with Business Analyst and Development team to resolve issues together.
Perform regression testing to verify code changes do not impact existing application functionality.
Track and record system issues, analyse the problem, and submit feedback to relevant personnel to make corrections.
Provide input to the design and development process to improve testability, quality, and user experience.
Perform post‑implementation monitoring after change is deployed to production.
Responsible for functional / technical / administration / operation documentation of supported systems.
Qualifications Job Requirements
Possess at least a Bachelor’s Degree in Information Technology, Information Systems Engineering, Computer Software, Computer Science, Software Engineering, Applied Science, Mechatronics or equivalent.
Preferably Junior Executive Level specialized in Information Technology or Software Systems Development.
Detail‑oriented, strong analytical and problem‑solving skills, good communication skills.
Willing to work hard with the ability to work smart in a driven, dynamic environment.
Able to speak, read and write in
Mandarin
and
English
(as required to liaise with Mandarin‑speaking clients due to work nature).
Scripting experience is an advantage.
Can start immediately or short notice period will be an added advantage.
Fresh graduates
with good academic results are welcomed to apply.
Application Questions
Which of the following statements best describes your right to work in Malaysia?
Which of the following types of qualifications do you have?
Which of the following languages are you fluent in?
What’s your expected monthly basic salary?
How many years’ experience do you have as an Application Support Engineer?
How much notice are you required to give your current employer?
Which of the following programming languages are you experienced in?
Are you willing to undergo a pre‑employment background check?
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Perform software testing of e‑Commerce when required.
Work closely with Business Analyst and Development team to resolve issues together.
Perform regression testing to verify code changes do not impact existing application functionality.
Track and record system issues, analyse the problem, and submit feedback to relevant personnel to make corrections.
Provide input to the design and development process to improve testability, quality, and user experience.
Perform post‑implementation monitoring after change is deployed to production.
Responsible for functional / technical / administration / operation documentation of supported systems.
Qualifications Job Requirements
Possess at least a Bachelor’s Degree in Information Technology, Information Systems Engineering, Computer Software, Computer Science, Software Engineering, Applied Science, Mechatronics or equivalent.
Preferably Junior Executive Level specialized in Information Technology or Software Systems Development.
Detail‑oriented, strong analytical and problem‑solving skills, good communication skills.
Willing to work hard with the ability to work smart in a driven, dynamic environment.
Able to speak, read and write in
Mandarin
and
English
(as required to liaise with Mandarin‑speaking clients due to work nature).
Scripting experience is an advantage.
Can start immediately or short notice period will be an added advantage.
Fresh graduates
with good academic results are welcomed to apply.
Application Questions
Which of the following statements best describes your right to work in Malaysia?
Which of the following types of qualifications do you have?
Which of the following languages are you fluent in?
What’s your expected monthly basic salary?
How many years’ experience do you have as an Application Support Engineer?
How much notice are you required to give your current employer?
Which of the following programming languages are you experienced in?
Are you willing to undergo a pre‑employment background check?
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8
Application Support Analyst
Kuala Lumpur, Kuala Lumpur
Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.
Posted 3 days ago
Job Viewed
Job Description
Overview
The Application Support Analyst is responsible for providing timely and effective technical support related to the company’s applications, APIs, and reporting systems. This role requires strong problem-solving abilities, basic technical knowledge of .NET, C#, SQL Query and good communication skills to troubleshoot issues and support customers. The analyst will ensure that support tickets are resolved effectively to meet expected service level and maintain system reliability. Responsibilities
Provide L2 technical assistance and resolve customer support tickets and technical inquiries. Troubleshoot, debug, and resolve issues related to company applications, APIs, and .NET/C# systems. Use tools like Postman to test APIs and analyse response codes and logs to identify root causes. Experience with JSON/XML data formats Experience with REST API understanding and troubleshooting Communicate effectively with internal teams and external clients to ensure timely updates and resolution. Validate report data, ensuring consistency between provider systems and internal databases. Accept and perform tasks, responsibilities, or new assignments delegated by superiors, including expanded roles or cross-functional duties, as aligned with company objectives.
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The Application Support Analyst is responsible for providing timely and effective technical support related to the company’s applications, APIs, and reporting systems. This role requires strong problem-solving abilities, basic technical knowledge of .NET, C#, SQL Query and good communication skills to troubleshoot issues and support customers. The analyst will ensure that support tickets are resolved effectively to meet expected service level and maintain system reliability. Responsibilities
Provide L2 technical assistance and resolve customer support tickets and technical inquiries. Troubleshoot, debug, and resolve issues related to company applications, APIs, and .NET/C# systems. Use tools like Postman to test APIs and analyse response codes and logs to identify root causes. Experience with JSON/XML data formats Experience with REST API understanding and troubleshooting Communicate effectively with internal teams and external clients to ensure timely updates and resolution. Validate report data, ensuring consistency between provider systems and internal databases. Accept and perform tasks, responsibilities, or new assignments delegated by superiors, including expanded roles or cross-functional duties, as aligned with company objectives.
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9