12 Social Work jobs in Malaysia

Manager, Medical Advisory & Case Management (Medical Services)

GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Manager, Medical Advisory & Case Management (Medical Services)

GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Be among the first 25 applicants To provide medical consultation and opinion in regard to claims pertinent to Guarantee Letter (GL) or Reimbursement / medical claim disputes or appeals / investigations / underwriting, and to ensure effective implementation of case management intervention in order to efficiently reduce or contain healthcare cost, without compromising healthcare quality and needs, in addition to development of quality assurance programmes or other relevant initiatives for organization. Medical advisory lead within and beyond operations divisions. To provide medical insights to various divisions within the company such as Medical Claims, Network Management, Call Centre, Customer Services, Product Management & Pricing, Strategic Business Development etc. To monitor and follow up with complex cases that require prolonged stay or due for discharge based on the length of stay planned / benchmarked; with the objective of limiting unwarranted extension of stay without compromising the care quality and to evaluate / approve for Top Up GL that fulfills criteria set within the proposed benchmark. To provide medical consultation and opinion in regard to admissibility and necessity of medical claims, fulfilment of policy contract definition in medical claims, investigation and underwriting decisions, as well as ad-hoc medical consultation and opinion in medical related queries. To communicate with panel specialists via call conference or virtual meetings regarding Professional Fee Queries and address overcharging issues or any issues on specialist’s fees to appropriate parties such as hospital management / hospital fee committee and Ministry of Health (MOH), medical councils, LIAM / PIAM as and when required, in accordance with the PHFSA Fee Schedule and reasonable & customary charges (R&C) guides. To develop / coach claim assessors through regular medical trainings and development / revision of internal claims guidelines to enhance their medical knowledge and competency in claim assessment to deliver services in keeping with the standards set. To involve in projects and/or initiatives for department / division process improvement. To conduct quality assurance checking on medical claims; to vet through periodical service report and follow up with relevant parties for remedial actions and its implementation as and when required. Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks. Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company’s interest. Highlight any potential concerns / risks and proactively share the best risk management practices. In charge of fraud, waste and abuse (FWA) detection, resolution and prevention to minimize billing wastages by reviewing and analyzing trends and emerging patterns in hospital and doctors’ charges, implementing controls on claims overutilization. The Person: Qualifications:

Licensed practicing Medical Doctor (MBBS / MD) in good standing in medical community, preferably with clinical experience/ specialty in internal medicine, paediatrics, and surgical based. Postgraduate qualification in occupational health, family medicine, or any relevant field would be an added advantage. Experience in a public/ private hospital is essential. Experience in analysis, fraud detection is an added advantage. Working Experience:

Minimum 5 years working experience in healthcare and/or insurance. Key Skills:

Sound medical knowledge; knowledge of healthcare billing and medical terminology; strong business acumen with communication, analytical, problem solving, documentation and organization skills; strong negotiation and public relation skills. Key Knowledge:

Knowledge in medical terminology, clinical knowledge; Proficiency in current healthcare delivery systems and hospital, patient management and billing system; insurance product and contractual wordings knowledge. Key Competencies:

Customer service, product knowledge, medical knowledge, information gathering and analysis, policy interpretation and application, processes, procedures and policies. Demonstrate alignment with the organisation’s core values through expected behaviours. High level of integrity, take accountability of work and good attitude over teamwork. Take initiative to improve current state of circumstances and adaptable to embrace new changes. How you succeed Champion and embody our Core Values in everyday tasks and interactions. Demonstrate high level of integrity and accountability. Take initiative to drive improvements and embrace change. Ver 1.0 Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively. Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively. Who we are Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker. To all recruitment agencies : Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Health Care Provider Industries Insurance, Hospitals and Health Care, and Medical Practices Referrals increase your chances of interviewing at GREAT EASTERN by 2x Get notified about new Medical Case Manager jobs in

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Medical Advisory, Case & Fraud Management, Specialist

AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Medical Advisory, Case & Fraud Management, Specialist

AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Medical Advisory, Case & Fraud Management, Specialist role at AIA Malaysia

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About The Role

• To identify pattern of fraud, waste, and abuse in case management.
• To implement measures required for risk management.
• To conduct surgical and medical history check on claims .
• To identify breach of duty of good faith and non-disclosure
• To ensure risk are priced correctly and non-disclosed conditions excluded accurately and modified
• To perform prospective, concurrent and retrospective review of hospitalization
• To ensure cost containment measures without compromising on the care quality and service standards.
  
  

Job Responsibilities

• To provide Medical Advisory including disputed charges, appeals and critical issues.
• To ensure the Fraud tool is maintained and handled with care with insightful monthly analysis.
• Proficient with medical coding, 13th Schedule, MOH letters, reasonable and customary charges.
• To conduct Amount Under Clarification (AUC) and case management, regular audits, and handle critical issues to identify Fraud, Waste and Abuse.
• To ensure claim adjudication is in accordance with reasonable and customary charges and to review trending of doctors / members / agents that may or may not be in the watch list.
• To outline process improvement, cost saving measures, combating Fraud, Waste, and Abuse methods from audits.
• To build claim guides that collaborates with clinical guides and cost containment with effective implementation.
• To conduct robust medical training aligned with technical aspects of claims processing including training to hospitals.
• To actively engage with collaborators for recovery and remedial actions including doctors under supervision and non-participating list of doctors / agents / hospitals / members.
• To mentor/coach and guide the TLs and assessors in robust decision making. To proactively identify and collaborate on the needful system improvement and process automation.
• To provide timely reporting and communication of all initiatives across all units in AIA.
• To participate and represent Medical Advisory, Case, and Fraud management in all vital initiatives.
  
  

Minimum Job Requirements

• Candidate must possess at least a Bachelor's Degree or Diploma or equivalent experience
• Min 5 years of medical claim experience
• Technical Skills: Claims assessment, medical report knowledge, Health Insurance Policy knowledge.
• Industry: Insurance, Third-Party Administrator, Hospitals, Clinics, Medical Labs.
• Language: English and Bahasa Malaysia.
  
  

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Health Care Provider
• Industries Insurance

Referrals increase your chances of interviewing at AIA Malaysia by 2x

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Quality Reviewer - (Medical Pre-Underwriting - Health Insurance) Medical Advisory, Case & Fraud Management, Specialist

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Medical Advisory, Case & Fraud Management, Specialist

AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

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Medical Advisory, Case & Fraud Management, Specialist

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AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the

Medical Advisory, Case & Fraud Management, Specialist

role at

AIA Malaysia At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About The Role

To identify pattern of fraud, waste, and abuse in case management. To implement measures required for risk management. To conduct surgical and medical history check on claims . To identify breach of duty of good faith and non-disclosure To ensure risk are priced correctly and non-disclosed conditions excluded accurately and modified To perform prospective, concurrent and retrospective review of hospitalization To ensure cost containment measures without compromising on the care quality and service standards.

Job Responsibilities

To provide Medical Advisory including disputed charges, appeals and critical issues. To ensure the Fraud tool is maintained and handled with care with insightful monthly analysis. Proficient with medical coding, 13th Schedule, MOH letters, reasonable and customary charges. To conduct Amount Under Clarification (AUC) and case management, regular audits, and handle critical issues to identify Fraud, Waste and Abuse. To ensure claim adjudication is in accordance with reasonable and customary charges and to review trending of doctors / members / agents that may or may not be in the watch list. To outline process improvement, cost saving measures, combating Fraud, Waste, and Abuse methods from audits. To build claim guides that collaborates with clinical guides and cost containment with effective implementation. To conduct robust medical training aligned with technical aspects of claims processing including training to hospitals. To actively engage with collaborators for recovery and remedial actions including doctors under supervision and non-participating list of doctors / agents / hospitals / members. To mentor/coach and guide the TLs and assessors in robust decision making. To proactively identify and collaborate on the needful system improvement and process automation. To provide timely reporting and communication of all initiatives across all units in AIA. To participate and represent Medical Advisory, Case, and Fraud management in all vital initiatives.

Minimum Job Requirements

Candidate must possess at least a Bachelor's Degree or Diploma or equivalent experience Min 5 years of medical claim experience Technical Skills: Claims assessment, medical report knowledge, Health Insurance Policy knowledge. Industry: Insurance, Third-Party Administrator, Hospitals, Clinics, Medical Labs. Language: English and Bahasa Malaysia.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Health Care Provider Industries Insurance Referrals increase your chances of interviewing at AIA Malaysia by 2x Sign in to set job alerts for “Medical Specialist” roles.

Continue with Google Continue with Google Continue with Google Continue with Google Petaling Jaya, Selangor, Malaysia 2 days ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Malay OPIVRI Medical Interpretation Vacancy

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Contract Associate, Contact Centre (The Great Journey - Medical Claim)

Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Medical Sales Representative ( Govt Hosp Team)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Medical Advisor, Oncology & Specialty Care, Malaysia

Therapy Specialist (Clinical Application Nurse)

Petaling Jaya, Selangor, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Petaling Jaya, Selangor, Malaysia 1 day ago Quality Reviewer - (Medical Pre-Underwriting - Health Insurance)

Medical Advisory, Case & Fraud Management, Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Quality Reviewer (Medical Pre-Underwriting - Health Insurance)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Medical Sales Representative ( Klang Valley)

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Manager, Medical Advisor & Case Management

Petaling Jaya, Selangor, Malaysia 8 hours ago Asia Medical Malpractice & Professional Indemnity Claims Manager

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Vacancy: Native Korean - Social Media Customer Services Agent
br>Location: Kuala Lumpur, Malaysia

Salary: RM 8,800

Language: Korean + English

Timing: Rotational Shift

Project: Social media

Education: Diploma or Bachelor

Headcount: 10

Start Date: 15th July 2025 (Immediate joiner)

Job Expectations:

- Respond to customer inquiries via call (50%) and chat (50%)
- Manage customer escalations and ensure timely resolution
- Perform procedures accurately, including data entry and complaint management
- Meet all SLAs and demonstrate strong customer service orientation
- Communicate effectively with customers in a friendly and polite manner

*Skills Required:*

- Diploma or Bachelor's Degree with 1+ year of customer service experience
- Excellent communication skills and command over Korean and English languages
- Strong customer service skills

_NOTE: The company will handle paperwork and relocation expenses._

sector:

sub-sector: Community

type: Temporary

location: South West

Are you a qualified Children’s Social Worker looking for flexible temporary work?

Sensible Staffing is currently recruiting Children’s Social Workers to join teams across various service areas, including:

Safeguarding
Child Protection
Fostering
Family Support & Social Services
Adoption

We welcome applications from social workers with experience in at least one of these areas.

Key Responsibilities:

• Conduct assessments and care planning to safeguard and support children and families.
• Work closely with children at risk, ensuring their safety and well-being .
• Support foster carers, adoptive parents, and families in need of intervention.
• Provide direct support and advocacy for children and young people.
• Collaborate with multi-agency teams , including education, health, and legal services.
• Maintain accurate case records and contribute to service improvements.

Requirements:

Degree in Social Work (or equivalent qualification).
Registered with Social Work England (or relevant body) .
Experience in at least one of the following areas: Safeguarding, Child Protection, Fostering, Family Support, or Adoption .
Strong understanding of relevant legislation (Children Act, Working Together to Safeguard Children, Care Planning Regulations).
Ability to work independently and within a team .
A compassionate and proactive approach to working with children and families.

Why Work with Sensible Staffing?

Competitive pay rates and flexible working arrangements.
Opportunities to gain experience across multiple children’s services .
Ongoing support from a dedicated recruitment consultant.
Access to exclusive job opportunities across local authorities and children’s trusts.

If you are applying for the first time, please complete all fields below

Already registered with Sensible Staffing? Just enter your name, contact number and email.

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sector:

sub-sector: Mental Health

type: Temporary

location: South West

Are you a Mental Health Social Worker looking for flexible temporary work?

Sensible Staffing is currently recruiting Mental Health Social Workers to work across a variety of settings, including:
NHS Mental Health Services
Private Hospitals
Local Councils
Community-Based Mental Health Services
Other Specialist Providers

We welcome applications from social workers with experience in at least one of these settings who are eager to expand their skills across different areas of mental health support.

Key Responsibilities:

• Conduct mental health assessments and develop care plans in line with individual needs.
• Work with service users experiencing a range of mental health conditions, supporting their recovery and well-being .
• Collaborate with NHS teams, private healthcare providers, social services, and voluntary organizations .
• Provide safeguarding support and risk management for vulnerable individuals.
• Support hospital discharge planning, crisis intervention, and community reintegration.
• Maintain accurate case records and ensure compliance with relevant legislation.

Requirements:

Degree in Social Work (or equivalent qualification).
Registered with Social Work England (or relevant body) .
Experience in at least one of the following areas: NHS, private hospitals, councils, or community-based mental health services .
Knowledge of relevant legislation (Mental Health Act, Care Act, Mental Capacity Act).
Ability to work independently and as part of a multi-disciplinary team .
A compassionate and proactive approach to supporting individuals with mental health needs.

Why Work with Sensible Staffing?

Competitive pay rates and flexible working arrangements.
Opportunities to gain experience across multiple mental health settings .
Ongoing support from a dedicated recruitment consultant.
Access to exclusive job opportunities across the NHS, private sector, and local authorities.

If you are applying for the first time, please complete all fields below

Already registered with Sensible Staffing? Just enter your name, contact number and email.

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COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit

RESPONSIBILITIES

The Operations Support Staff assists to ensure smooth running in the day-to-day operations of the adult services centre. This includes, but is not limited to, direct care for clients, facility management and maintenance, operational support, support for centre activities and events, and simple administrative tasks.

Client Care

• Assist in client movement, personal hygiene and toileting

• Clean soiled areas and equipment

• Assist centre staff on client support as needed.

Centre Events/Activities

• Put up/remove decorations for special festivities and events

• Packing and distribution of items for programmes and events

• Arrange refreshments for meetings and functions

Facility Management

• Attend to simple faults and repairs

• Assist in facility inspections and reporting, including safety checks, faults and defects

• Assist the Environment Control Coordinator (ECC) in cleaning and disinfection of surfaces in contact with bodily discharge

• Assist ECC in checking for potential vector breeding areas

Administrative Support

• Sorting, packing and shredding of documents

• Simple filing of documents

• Simple data entry

QUALIFICATIONS

• Completed Primary Education
• At least 3 years of related experience
• (Any other specific requirements e.g. experience with methodology or previous projects done, etc.)

Please note that your application will be sent to and reviewed by the direct employer - MINDSG LTD #J-18808-Ljbffr

Senior Agent, Community Management (English & Mandarin Support) Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You'll Be Doing:

1. Community Building and Engagement:

• Professional in Telegram and Discord bots development, integration, and maintenance.
• Organize and host community events & AMAs.
• Foster a positive and inclusive community culture by moderating discussions and addressing user concerns.
• Encourage user interaction and participation through contests, giveaways, and other engagement initiatives.

2. Content Creation and Curation:

• Develop and publish high-quality content, such as blog posts, articles, and social media updates, related to cryptocurrency and blockchain technology and provide tutorials on OKX's products and services.
• Curate and share relevant content from other sources to keep the community informed and engaged.
• Respond to user comments, questions, and inquiries promptly and informally.

3. User Support and Onboarding:

• Provide excellent customer interaction to users through various channels (e.g. social media).
• Assist users with account creation, verification, general issues, and troubleshooting.
• Onboard new users and educate them about the platform's features and functionalities.

4. Community Campaigns and Promotion:

• Develop and implement marketing strategies to attract new users and retain existing ones.
• Collaborate with other departments (e.g., marketing, product, web3) to promote our products and services.
• Monitor and analyze community metrics to measure the effectiveness of community campaigns.

5. Community Partnerships:

• Collaborate with other crypto projects, influencers/KOLs, and communities to expand the platform reach and network.
• Foster partnerships to create mutually beneficial collaborations and cross-promotions.

6. Risk Management and Compliance:

• Ensure compliance with relevant regulations and industry standards.
• Monitor community activity for potential risks or issues and take appropriate action.

7. Data Analysis and Reporting:

• Track and analyze community metrics to measure performance and identify areas for improvement.
• Prepare regular reports on community engagement, growth, and key performance indicators.

What We Look For in You:

• Strong understanding of cryptocurrency, blockchain technology, and the crypto industry.
• Excellent communication and interpersonal skills.
• Experience in community management and building online communities.
• Strong writing and content creation skills.
• Proficiency in social media platforms and tools.
• Ability to work independently and as part of a team.
• Passion for the crypto industry and a desire to contribute to its growth.

Proficiency in Mandarin is preferred to communicate effectively with internal stakeholders and clients in China.

• Willing to work according to the given schedule, including rotational shifts (morning and noon) .
• Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
• Competitive remuneration package (Base Salary + Shift Allowance + Yearly Bonus)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 3,500 training & wellness benefits per annum
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation

#LI-Onsite #LI-JC3

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

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Senior Agent, Community Management (English & Mandarin Support)

Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:

We Before Me ,

Do the Right Thing , and

Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You'll Be Doing:

1. Community Building and Engagement: Professional in Telegram and Discord bots development, integration, and maintenance. Organize and host community events & AMAs. Foster a positive and inclusive community culture by moderating discussions and addressing user concerns. Encourage user interaction and participation through contests, giveaways, and other engagement initiatives. 2. Content Creation and Curation: Develop and publish high-quality content, such as blog posts, articles, and social media updates, related to cryptocurrency and blockchain technology and provide tutorials on OKX's products and services. Curate and share relevant content from other sources to keep the community informed and engaged. Respond to user comments, questions, and inquiries promptly and informally. 3. User Support and Onboarding: Provide excellent customer interaction to users through various channels (e.g. social media). Assist users with account creation, verification, general issues, and troubleshooting. Onboard new users and educate them about the platform's features and functionalities. 4. Community Campaigns and Promotion: Develop and implement marketing strategies to attract new users and retain existing ones. Collaborate with other departments (e.g., marketing, product, web3) to promote our products and services. Monitor and analyze community metrics to measure the effectiveness of community campaigns. 5. Community Partnerships: Collaborate with other crypto projects, influencers/KOLs, and communities to expand the platform reach and network. Foster partnerships to create mutually beneficial collaborations and cross-promotions. 6. Risk Management and Compliance: Ensure compliance with relevant regulations and industry standards. Monitor community activity for potential risks or issues and take appropriate action. 7. Data Analysis and Reporting: Track and analyze community metrics to measure performance and identify areas for improvement. Prepare regular reports on community engagement, growth, and key performance indicators. What We Look For in You:

Strong understanding of cryptocurrency, blockchain technology, and the crypto industry. Excellent communication and interpersonal skills. Experience in community management and building online communities. Strong writing and content creation skills. Proficiency in social media platforms and tools. Ability to work independently and as part of a team. Passion for the crypto industry and a desire to contribute to its growth. Proficiency in Mandarin

is preferred to communicate effectively with internal stakeholders and clients in China.

Willing to work according to the given schedule, including

rotational shifts (morning and noon) . Willing to work in Tun Razak Exchange, walking distance to MRT TRX. Competitive remuneration package (Base Salary + Shift Allowance + Yearly Bonus) Meal allowance up to RM 500/ month Unlimited transport allowance (T&C apply) Monthly team building RM 3,500 training & wellness benefits per annum Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed Employee engagement, recognition and appreciation program Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation #LI-Onsite #LI-JC3 Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice . Create a Job Alert Interested in building your career at OKX? Get future opportunities sent straight to your email. Apply for this job

indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Do you possess the legal right to work in Malaysia without the need for an employment pass? * Select. What is your highest education level (completed and graduated)? * Select. Do you have more than one (1) year of community-related work experience? * Select. Are you proficient in reading and writing in Mandarin? * Select. Are you willing to support according to the given schedule, including rotational shifts (morning and noon)? * Select. Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur? * Select.

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