311 Site Technician jobs in Malaysia

Site Technician

Johor Bahru, Johor Powerwell Holdings Berhad

Posted 12 days ago

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Job Description

The Site Technician is responsible for the testing, commissioning, troubleshooting, maintenance, and repair of Electrical Switchboard at various project sites. This role requires a strong understanding of electrical switchboards, busbar & components, and safety standards to ensure the efficient and reliable operation of electrical power distribution systems.

Key Responsibilities for Site Technician (Electrical):

  • Perform On-Site Maintenance: Carry out routine and corrective maintenance of electrical systems, panels, switchboards, and equipment.
  • Install Electrical Systems: Perform installation and wiring of electrical components, including switches, breakers, and all related components.
  • Troubleshoot Electrical Issues: Diagnose and resolve electrical faults, including equipment malfunctions and system failures.
  • Conduct Routine Inspections: Perform inspections to identify potential issues in wiring, connections, or equipment, ensuring compliance with safety standards.
  • Test Electrical Systems: Use testing tools and equipment to verify system functionality, continuity, and adherence to design specifications.
  • Support Equipment Commissioning: Assist in the commissioning of electrical equipment and systems on-site, ensuring they are operational and meet performance standards.
  • Adhere to Safety Protocols: Follow strict safety guidelines to ensure a safe working environment for all personnel on-site.
  • Interpret Technical Drawings: Read and work from electrical blueprints, schematics, and technical documentation to execute tasks accurately.
  • Collaborate with Team: Coordinate with project engineers, supervisors, and other technicians to ensure seamless project execution.
  • Maintain Records: Document maintenance activities, inspections, and repairs performed on-site.
  • Provide Client Support: Communicate effectively with clients and stakeholders to address concerns and provide updates on project progress.
  • Stay Updated: Participate in training sessions to stay informed about new tools, equipment, and industry practices.
  • Handle Emergency Repairs: Respond to electrical emergencies promptly to minimize downtime and ensure system safety.

Requirements:

  • Diploma or above in Electrical Engineering.
  • Minimum 2 years of working experience in electrical fields.
  • Experience in LV and MV switchgear is an advantage.
  • Familiarity with site work is an advantage.
  • Able to read single & three-phase schematic diagrams is an advantage.
  • Willingness to work outstation.
  • Basic knowledge of Microsoft software.
Apply Now

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Site Technician

Johor Bahru, Johor Powerwell Holdings Berhad

Posted 1 day ago

Job Viewed

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Job Description

The Site Technician is responsible for the testing, commissioning, troubleshooting, maintenance, and repair of Electrical Switchboard at various project sites. This role requires a strong understanding of electrical switchboards, busbar & components, and safety standards to ensure the efficient and reliable operation of electrical power distribution systems. Key Responsibilities for Site Technician (Electrical): Perform On-Site Maintenance:

Carry out routine and corrective maintenance of electrical systems, panels, switchboards, and equipment. Install Electrical Systems:

Perform installation and wiring of electrical components, including switches, breakers, and all related components. Troubleshoot Electrical Issues:

Diagnose and resolve electrical faults, including equipment malfunctions and system failures. Conduct Routine Inspections:

Perform inspections to identify potential issues in wiring, connections, or equipment, ensuring compliance with safety standards. Test Electrical Systems:

Use testing tools and equipment to verify system functionality, continuity, and adherence to design specifications. Support Equipment Commissioning:

Assist in the commissioning of electrical equipment and systems on-site, ensuring they are operational and meet performance standards. Adhere to Safety Protocols:

Follow strict safety guidelines to ensure a safe working environment for all personnel on-site. Interpret Technical Drawings:

Read and work from electrical blueprints, schematics, and technical documentation to execute tasks accurately. Collaborate with Team:

Coordinate with project engineers, supervisors, and other technicians to ensure seamless project execution. Maintain Records:

Document maintenance activities, inspections, and repairs performed on-site. Provide Client Support:

Communicate effectively with clients and stakeholders to address concerns and provide updates on project progress. Stay Updated:

Participate in training sessions to stay informed about new tools, equipment, and industry practices. Handle Emergency Repairs:

Respond to electrical emergencies promptly to minimize downtime and ensure system safety. Requirements: Diploma or above in Electrical Engineering. Minimum 2 years of working experience in electrical fields. Experience in LV and MV switchgear is an advantage. Familiarity with site work is an advantage. Able to read single & three-phase schematic diagrams is an advantage. Willingness to work outstation. Basic knowledge of Microsoft software. Apply Now

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Lab Technician / Site Technician (CMS Concrete Products Sdn Bhd – Tanjung Bako & Sejingkat Plan[...]

Cahya Mata Sarawak Berhad

Posted 12 days ago

Job Viewed

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Job Description

Responsibilities

  • Ensure the correct number of cubes to make for different batches of concrete supplied;
  • Fill cube mould with concrete in three layers with proper compaction;
  • Cast cube based on the standard method;
  • Mark cube prepared with reference numbers and dates;
  • Place demoulded cube in water tank for curing;
  • Carry out slump test on each batch of concrete supplies;
  • Carry out the compression test on the concrete cube at the specified date;
  • Remove all the crushed cubes and aggregates from the laboratory after testing;
  • Record and compile test results for submission;
  • Carry out material testing;
  • Inspect the quality of materials;
  • Carry out safety and housekeeping compliance in the work area;
  • Any other tasks assigned from time to time.

Requirements

  • SPM or equivalent;
  • Good teamwork, interpersonal & communication skills.

Interested applicants are invited to submit a complete resume with supporting documents, current and expected salary, contact number, and a recent passport-sized photograph to:

Human Capital Planning Unit (Group HR Department)
Cahya Mata Sarawak Management Services Sdn Bhd
T: +60 82 238 888 / F: +60 82 333 828
E:

Closing Date: 26 April 2022

All applications will be treated with strict confidence. Only short-listed candidates shall be notified. Remuneration package for the successful candidate shall commensurate with qualifications and experience.

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Lab Technician / Site Technician (CMS Concrete Products Sdn Bhd – Tanjung Bako & Sejingkat Plan[...]

Kelantan, Kelantan Cahya Mata Sarawak Berhad

Posted 1 day ago

Job Viewed

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Job Description

Responsibilities Ensure the correct number of cubes to make for different batches of concrete supplied; Fill cube mould with concrete in three layers with proper compaction; Cast cube based on the standard method; Mark cube prepared with reference numbers and dates; Place demoulded cube in water tank for curing; Carry out slump test on each batch of concrete supplies; Carry out the compression test on the concrete cube at the specified date; Remove all the crushed cubes and aggregates from the laboratory after testing; Record and compile test results for submission; Carry out material testing; Inspect the quality of materials; Carry out safety and housekeeping compliance in the work area; Any other tasks assigned from time to time. Requirements SPM or equivalent; Good teamwork, interpersonal & communication skills. Interested applicants are invited to submit a complete resume with supporting documents, current and expected salary, contact number, and a recent passport-sized photograph to: Human Capital Planning Unit (Group HR Department) Cahya Mata Sarawak Management Services Sdn Bhd T: +60 82 238 888 / F: +60 82 333 828 E: Closing Date: 26 April 2022 All applications will be treated with strict confidence. Only short-listed candidates shall be notified. Remuneration package for the successful candidate shall commensurate with qualifications and experience.

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Technician, Aircond/Equipment Specialist (Repair & Maintenance)

Subang Jaya, Selangor ZUS COFFEE

Posted 12 days ago

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Job Description

This job is all about keeping air conditioning and kitchen equipment running smoothly. You might like this job because you’ll troubleshoot issues, perform regular maintenance, and help ensure a comfortable environment. Plus, you’ll collaborate with teams and vendors!

Position Responsibilities

• Perform regular servicing and preventive maintenance of split unit, cassette, and FCU air conditioning systems.
• Diagnose and repair air conditioning faults including gas leaks, electrical faults, and control system issues. Clean and replace air filters, inspect coils, fan motors, and ensure units operate efficiently.
• Maintain temperature settings across outlets for customer comfort and food safety compliance.
• Carry out regular calibration, and performance testing of equipment.
• Maintain and repair equipment including blenders, ovens, chillers, under-counter chillers, freezer and ice machines.
• Provide first-level support and troubleshooting to outlet teams for urgent equipment issues.
• Liaise with third-party vendors for warranty claims or complex repairs beyond internal scope.
• Constantly update to supervisor on equipment conditions, parts replacement needs, and any recurring issues.
• Respond promptly to outlet service calls and ticket requests (via system or WhatsApp/phone).
• Ensure minimal downtime and disruption to store operations during maintenance activities.
• Maintain accurate service logs of servicing work done on equipment at each outlet.
• Manage and track accessories/tools/spare parts inventory and usage.
• Ensure all work is conducted safely and in accordance with JKKP/DOSH regulations.
• Perform any ad-hoc duties as assigned by management (if any).

Job Requirements

Qualification and Experience

•Certificate/Diploma in Air Conditioning & Refrigeration, Mechanical/Electrical Engineering or related field.
• Minimum 1–3 years hands-on experience in HVAC servicing and F&B equipment maintenance.
• Proficient in troubleshooting Air Cond systems. Familiar with equipment (e.g. freezer, chillers, ice machine etc) and understanding electrical wiring and refrigeration systems.
• A valuable team player and able to work independently
• Good command of both written and spoken English and Malay.
• Willing to travel across outlets within assigned regions (within Malaysia).
• Able to work on weekends, public holidays, and respond to emergency issues when needed.
• Possess own transport (motorcycle or car).

a Necessity, not a Luxury

Skills

Equipment Maintenance

Facility Repair And Maintenance

Teamwork

Company Benefits Employee Discount

Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.

Employee Perk Programmes

Establishment of corporate benefits to offer exclusive discounts or benefits to each employee.

Health and Wellness

Out-patient care and in-patient care are covered for all employee including ongoing wellness programs & activites.

Job training and continuing education help to fuel employee career growth.

Extension Leave Benefits

Provide more generous with their leave days. We have more than 6 other types of leave!

For many, coffee is a daily need.Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions.We started ZUS Coffee to change this perception.With the best quality ingredients, high-level coffee brewing technology and innovative business model, we’re evolving the concept of coffee consumption to make specialty coffee affordable for everyone, everyday.a.

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Executive in Equipment Specialist (Aircond Repair & Maintenance)

Subang Jaya, Selangor ZUS COFFEE

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

This job is about leading a team to fix and maintain air conditioning systems. You might like this job because you get to train others, solve technical problems, and ensure everything runs smoothly—for a comfortable environment!

  • Lead the maintenance technicians in repair and maintain of outlets air conditioning systems (split unit, cassette, and FCU) and equipment.
  • Conduct technical assessments and root-cause analysis for complex or recurring issues.
  • Review and improve preventive plan maintenance (PPM) schedules to maximize equipment lifespan and minimize downtime.
  • Assign and review daily job tasks, provide technical guidance, and conduct on-site quality checks.
  • Mentor and train technicians on best practices, safety procedures, and troubleshooting skills.
  • Liaise with vendors, third-party service providers, and contractors for outsourced repair works, warranty claims, and technical support.
  • Maintain accurate inventory records of critical equipment, spare parts, and tools.
  • Track equipment health, usage, service history, and recommend replacement or upgrades when necessary.
  • Generate monthly reports on equipment performance, maintenance KPIs, breakdown frequency, and cost of repairs.
  • Monitor costing to be within the budgets.
  • Develop and update SOPs/guideline for HVAC and equipment servicing and troubleshooting.
  • Ensure documentation and logs are accurately recorded and filed.
  • Respond promptly to outlet service calls and ticket requests (via system or WhatsApp/phone).
  • Ensure minimal downtime and disruption to store operations during maintenance activities.
  • Ensure all work is conducted safely and in accordance with JKKP/DOSH regulations.
  • Perform any ad-hoc duties as assigned by management (if any)
Job Requirements

Job Requirements

Qualification

  • Diploma or Degree in Mechanical / Electrical Engineering / Air Conditioning & Refrigeration or related field.

Experience

  • Minimum 3-5 years hands-on experience in HVAC servicing and F&B equipment maintenance.

Skills & Knowledge

  • Strong knowledge of HVAC troubleshooting, AC system design and electrical wiring.
  • Skilled in maintaining equipment (e.g. freezer, chillers, ice machine etc).
  • Strong leadership, planning and communication skills.
  • Analytical thinking with a proactive, solution-driven approach.

Behavioral Traits – State the type of personality required to fit the job

  • A valuable team player and able to work independently.
  • Good command of both written and spoken English and Malay.
  • Willing to travel across outlets within assigned regions (within Malaysia).
  • Able to work on weekends, public holidays and respond to emergency issues when needed.
  • Possess own transport (motorcycle or car).

a Necessity, not a Luxury

Skills

HVAC Repair And Maintenance

Preventive Maintenance

Machinery Repair And Maintenance

Electrical Diagnostics And Repairs

Company Benefits Employee Discount

Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.

Employee Perk Programmes

Establishment of corporate benefits to offer exclusive discounts or benefits to each employee.

Health and Wellness

Out-patient care and in-patient care are covered for all employee including ongoing wellness programs & activites.

Job training and continuing education help to fuel employee career growth.

Extension Leave Benefits

Provide more generous with their leave days. We have more than 6 other types of leave!

For many, coffee is a daily need.Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions.We started ZUS Coffee to change this perception.With the best quality ingredients, high-level coffee brewing technology and innovative business model, we’re evolving the concept of coffee consumption to make specialty coffee affordable for everyone, everyday.a.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Executive in Equipment Specialist (Aircond Repair & Maintenance)

Subang Jaya, Selangor ZUS COFFEE

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

This job is about leading a team to fix and maintain air conditioning systems. You might like this job because you get to train others, solve technical problems, and ensure everything runs smoothly—for a comfortable environment! Lead the maintenance technicians in repair and maintain of outlets air conditioning systems (split unit, cassette, and FCU) and equipment. Conduct technical assessments and root-cause analysis for complex or recurring issues. Review and improve preventive plan maintenance (PPM) schedules to maximize equipment lifespan and minimize downtime. Assign and review daily job tasks, provide technical guidance, and conduct on-site quality checks. Mentor and train technicians on best practices, safety procedures, and troubleshooting skills. Liaise with vendors, third-party service providers, and contractors for outsourced repair works, warranty claims, and technical support. Maintain accurate inventory records of critical equipment, spare parts, and tools. Track equipment health, usage, service history, and recommend replacement or upgrades when necessary. Generate monthly reports on equipment performance, maintenance KPIs, breakdown frequency, and cost of repairs. Monitor costing to be within the budgets. Develop and update SOPs/guideline for HVAC and equipment servicing and troubleshooting. Ensure documentation and logs are accurately recorded and filed. Respond promptly to outlet service calls and ticket requests (via system or WhatsApp/phone). Ensure minimal downtime and disruption to store operations during maintenance activities. Ensure all work is conducted safely and in accordance with JKKP/DOSH regulations. Perform any ad-hoc duties as assigned by management (if any) Job Requirements

Job Requirements Qualification Diploma or Degree in Mechanical / Electrical Engineering / Air Conditioning & Refrigeration or related field. Experience Minimum 3-5 years hands-on experience in HVAC servicing and F&B equipment maintenance. Skills & Knowledge Strong knowledge of HVAC troubleshooting, AC system design and electrical wiring. Skilled in maintaining equipment (e.g. freezer, chillers, ice machine etc). Strong leadership, planning and communication skills. Analytical thinking with a proactive, solution-driven approach. Behavioral Traits – State the type of personality required to fit the job A valuable team player and able to work independently. Good command of both written and spoken English and Malay. Willing to travel across outlets within assigned regions (within Malaysia). Able to work on weekends, public holidays and respond to emergency issues when needed. Possess own transport (motorcycle or car). a Necessity, not a Luxury Skills

HVAC Repair And Maintenance Preventive Maintenance Machinery Repair And Maintenance Electrical Diagnostics And Repairs Company Benefits

Employee Discount

Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia. Employee Perk Programmes

Establishment of corporate benefits to offer exclusive discounts or benefits to each employee. Health and Wellness

Out-patient care and in-patient care are covered for all employee including ongoing wellness programs & activites. Job training and continuing education help to fuel employee career growth. Extension Leave Benefits

Provide more generous with their leave days. We have more than 6 other types of leave! For many, coffee is a daily need.Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions.We started ZUS Coffee to change this perception.With the best quality ingredients, high-level coffee brewing technology and innovative business model, we’re evolving the concept of coffee consumption to make specialty coffee affordable for everyone, everyday.a.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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Technical Support

Kuala Lumpur, Kuala Lumpur ELSA ENERGY

Posted 11 days ago

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Job Description

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

2 days ago Be among the first 25 applicants

Join to apply for the Technical Support role at ELSA ENERGY

Industry : Oil & Gas

Location : Onshore / Offshore (as required)

  • Provide expert technical support and advice on subsea inspection and intervention requirements.
  • Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives.
  • Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards.
  • Recommend and implement appropriate intervention measures based on inspection findings.
  • Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services.
  • Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows.
  • Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.


Position : Technical Support

Industry : Oil & Gas

Location : Onshore / Offshore (as required)

Key Responsibilities:

  • Provide expert technical support and advice on subsea inspection and intervention requirements.
  • Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives.
  • Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards.
  • Recommend and implement appropriate intervention measures based on inspection findings.
  • Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services.
  • Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows.
  • Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.


Requirement(s):

  • Bachelors degree in Engineering (Mechanical, Marine, Subsea, or related discipline) or equivalent technical qualification.
  • Knowledge of subsea systems, inspection methods (ROV, diver, NDT), and intervention techniques.
  • Experience with Subsea Inspection Management Systems or equivalent asset integrity software.


Note: Only those applicants who meet the above criteria will be contacted as part of shortlisting process Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Oil and Gas

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Technical Support

Kuala Lumpur, Kuala Lumpur Coda

Posted 12 days ago

Job Viewed

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Job Description

What We Do

Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide.

Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.

Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).

For more on how Coda helps publishers grow faster and smarter, visit coda.co .


Responsibilities
  • Provide high-quality technical support for Coda's platform to users, in-house developers, and global partners across various communication channels.
  • Monitor platform health and service availability using internal tools and dashboards; proactively identify and respond to anomalies, outages, and performance issues.
  • Assess, triage, and manage technical and functional inquiries from global stakeholders, ensuring clear communication and prompt resolution.
  • Manage and prioritize multiple support cases concurrently, maintaining efficiency, accuracy, and SLA adherence.
  • Assist internal and external stakeholders in QA testing to validate functionality and ensure system reliability and performance.
  • Identify, investigate, and document incidents; escalate critical issues to the appropriate engineering or operations teams when needed.
  • Take ownership of incident response processes, including detection, impact analysis, stakeholder communication, coordination of response teams, and post-incident reviews.
  • Contribute to continuously improving monitoring, alerting, and incident management processes to enhance system resilience and operational efficiency.
Requirements
  • Minimum of 4 years of technical support experience, preferably within the payments, e-commerce, fintech, or gaming sectors.
  • Diploma or degree in Computer Science, Information Technology, or related certifications.
  • Excellent written and verbal communication skills in English; proficiency in Chinese is a plus, but not mandatory.
  • Flexibility, adaptability to changes, and an intense urgency in addressing critical issues.
  • Exceptional attention to detail, along with effective problem-solving and time-management skills.
  • Basic understanding of programming languages and software development processes.
  • Willingness to work in shifts, including evenings, overnight hours, weekends, and public holidays as needed.
  • Familiarity with monitoring tools and ITSM platforms for incident tracking and resolution.

Working at Coda

With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.

If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!

Our Perks*

Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!

Customized Benefits : Tailor your benefits with our flexible plan.

Growth Opportunities : Unlock your potential through clear progression paths.

Skill Development : Access training resources to fuel your personal and professional growth.

Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.

Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.

*Benefits are reviewed and updated on a yearly basis

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

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Technical Support

Kuala Lumpur, Kuala Lumpur Coda

Posted 1 day ago

Job Viewed

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Job Description

What We Do Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide. Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners. Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024). For more on how Coda helps publishers grow faster and smarter, visit

coda.co

. Responsibilities

Provide high-quality technical support for

Coda's platform

to users, in-house developers, and global partners across various communication channels. Monitor platform health and service availability using internal tools and dashboards; proactively identify and respond to anomalies, outages, and performance issues. Assess, triage, and manage technical and functional inquiries from global stakeholders, ensuring clear communication and prompt resolution. Manage and prioritize multiple support cases concurrently, maintaining efficiency, accuracy, and SLA adherence. Assist internal and external stakeholders in

QA testing

to validate functionality and ensure system reliability and performance. Identify, investigate, and document incidents; escalate critical issues to the appropriate engineering or operations teams when needed. Take ownership of incident response processes, including detection, impact analysis, stakeholder communication, coordination of response teams, and post-incident reviews. Contribute to continuously improving monitoring, alerting, and incident management processes to enhance system resilience and operational efficiency. Requirements

Minimum of 4 years of technical support experience, preferably within the payments, e-commerce, fintech, or gaming sectors. Diploma or degree in Computer Science, Information Technology, or related certifications. Excellent written and verbal communication skills in English; proficiency in Chinese is a plus, but not mandatory. Flexibility, adaptability to changes, and an intense urgency in addressing critical issues. Exceptional attention to detail, along with effective problem-solving and time-management skills. Basic understanding of programming languages and software development processes. Willingness to work in shifts, including evenings, overnight hours, weekends, and public holidays as needed. Familiarity with monitoring tools and ITSM platforms for incident tracking and resolution. Working at Coda With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact. If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you! Our Perks* Wellness Boost:

Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter! Customized Benefits : Tailor your benefits with our flexible plan. Growth Opportunities : Unlock your potential through clear progression paths. Skill Development : Access training resources to fuel your personal and professional growth. Volunteer Time Off:

Enjoy paid time off to make a difference in the world through volunteering. Family Support:

Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs. *Benefits are reviewed and updated on a yearly basis We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued. Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

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