What Jobs are available for Siebel Crm in Malaysia?
Showing 62 Siebel Crm jobs in Malaysia
Customer Relationship Manager
Kuala Lumpur, Kuala Lumpur
Alliance Bank Malaysia Berhad
Posted 1 day ago
Job Viewed
Job Description
Customer Relationship Manager Join to apply for the
Customer Relationship Manager
role at
Alliance Bank Malaysia Berhad .
Referrals increase your chances of interviewing at Alliance Bank Malaysia Berhad by 2x.
Responsibilities
Focus on excellent personalized service to PB customers by attending to various banking transaction needs and resolving problems/complaints within specified turnaround times.
Actively identify and pursue sales opportunities, including:
Expanding new customer base & new investment accounts through referrals from existing PB customers or personalized service recovery efforts.
Growing existing relationship AUMs (CASA & Fixed Deposits) and acquiring new customers.
Collaborating with Wealth Management, Branch Operations, Customer Service, and Lending Hubs to obtain comprehensive product updates exclusive to our affluent customers.
Identifying cross‑sell opportunities for relationship deepening.
Promoting product bundles to increase cross‑sell penetration and contribute to the bank’s revenue.
Actively sourcing new sales and leads from internal databases and cross‑referral programmes ( , SME, Commercial & Corporate Banking).
Execute sales performance and tracking processes by:
Supporting Branch Manager/PB Hub Manager to achieve branch targets in sales and service performance.
Compiling and submitting accurate, timely sales reports.
Maintain accurate and up‑to‑date information by:
Keeping abreast of updated product information and market changes.
Identifying fraudulent & unusual activities and upholding operational compliance.
Growing customer franchise and containing attrition at low rates.
Increasing balances & share of wallet in key products (CASA, FD, Foreign Current Account, Investment Products, Insurance Products).
Converting existing FD portfolio to revenue‑generating products.
Marketing and selling consumer products to your PB customer portfolio.
Build and maintain long‑term profitable relationships by:
Providing quality customer service and obtaining feedback on sales‑related matters.
Resolving customer problems/complaints and escalating unresolved ones to appropriate managers and Service Quality.
Ensuring turnaround times for wealth products/credit applications meet agreed service levels.
Strictly adhering to contact management & service standards for calls, visits, portfolio reviews, and market research.
Managing stakeholders, being a team player, and participating in daily/weekly sales briefings.
Projecting a professional business image through high standards of housekeeping and personal grooming.
Risk, & Regulatory Management:
Managing portfolio risk exposure and performing audits to ensure zero mis‑selling.
Ensuring compliance with Alliance Bank’s policies, sales compliance, KYC, AMLA, third‑party confidentiality, credit control, sales audit compliance, and BNM guidelines.
Skills
Experience in sales or sales management.
Project satisfactory customer service quality & behaviour.
Able to work well in a team.
Fluent in English, Bahasa Malaysia or Chinese language/dialects.
Good planning & organization skills.
Flexibility to change.
Proactive / initiative.
Open to problem solving / decision making / analytical thinking.
Possess good job knowledge in banking and banking products.
Passion for success and keen to work in a sales‑driven environment.
Knowledge
Minimum Diploma or Degree in Banking, Accounting & Finance, Economics, Marketing, or Business Studies.
Experience
At least 2‑3 years working experience in banking and financial industry, especially in consumer banking.
Seniority level Entry level
Employment type Full‑time
Job function Sales and Business Development
Industries Banking
Location Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
#J-18808-Ljbffr
Customer Relationship Manager
role at
Alliance Bank Malaysia Berhad .
Referrals increase your chances of interviewing at Alliance Bank Malaysia Berhad by 2x.
Responsibilities
Focus on excellent personalized service to PB customers by attending to various banking transaction needs and resolving problems/complaints within specified turnaround times.
Actively identify and pursue sales opportunities, including:
Expanding new customer base & new investment accounts through referrals from existing PB customers or personalized service recovery efforts.
Growing existing relationship AUMs (CASA & Fixed Deposits) and acquiring new customers.
Collaborating with Wealth Management, Branch Operations, Customer Service, and Lending Hubs to obtain comprehensive product updates exclusive to our affluent customers.
Identifying cross‑sell opportunities for relationship deepening.
Promoting product bundles to increase cross‑sell penetration and contribute to the bank’s revenue.
Actively sourcing new sales and leads from internal databases and cross‑referral programmes ( , SME, Commercial & Corporate Banking).
Execute sales performance and tracking processes by:
Supporting Branch Manager/PB Hub Manager to achieve branch targets in sales and service performance.
Compiling and submitting accurate, timely sales reports.
Maintain accurate and up‑to‑date information by:
Keeping abreast of updated product information and market changes.
Identifying fraudulent & unusual activities and upholding operational compliance.
Growing customer franchise and containing attrition at low rates.
Increasing balances & share of wallet in key products (CASA, FD, Foreign Current Account, Investment Products, Insurance Products).
Converting existing FD portfolio to revenue‑generating products.
Marketing and selling consumer products to your PB customer portfolio.
Build and maintain long‑term profitable relationships by:
Providing quality customer service and obtaining feedback on sales‑related matters.
Resolving customer problems/complaints and escalating unresolved ones to appropriate managers and Service Quality.
Ensuring turnaround times for wealth products/credit applications meet agreed service levels.
Strictly adhering to contact management & service standards for calls, visits, portfolio reviews, and market research.
Managing stakeholders, being a team player, and participating in daily/weekly sales briefings.
Projecting a professional business image through high standards of housekeeping and personal grooming.
Risk, & Regulatory Management:
Managing portfolio risk exposure and performing audits to ensure zero mis‑selling.
Ensuring compliance with Alliance Bank’s policies, sales compliance, KYC, AMLA, third‑party confidentiality, credit control, sales audit compliance, and BNM guidelines.
Skills
Experience in sales or sales management.
Project satisfactory customer service quality & behaviour.
Able to work well in a team.
Fluent in English, Bahasa Malaysia or Chinese language/dialects.
Good planning & organization skills.
Flexibility to change.
Proactive / initiative.
Open to problem solving / decision making / analytical thinking.
Possess good job knowledge in banking and banking products.
Passion for success and keen to work in a sales‑driven environment.
Knowledge
Minimum Diploma or Degree in Banking, Accounting & Finance, Economics, Marketing, or Business Studies.
Experience
At least 2‑3 years working experience in banking and financial industry, especially in consumer banking.
Seniority level Entry level
Employment type Full‑time
Job function Sales and Business Development
Industries Banking
Location Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Customer Relationship Management Manager
Selangor, Selangor
AMLIFE INTERNATIONAL SDN BHD
Posted 1 day ago
Job Viewed
Job Description
Customer Relationship Management Manager Responsibilities
Design and implement CRM strategies that improve customer satisfaction, retention, and loyalty, while creating meaningful post‑purchase engagement.
Develop creative methods to maintain customer interaction after purchase, ensuring continuous support from the company even when no active sales representative is in contact.
Maintain and optimize the CRM platform to ensure data accuracy, seamless automation, and efficient workflows, with all data accessible for reference, analysis, and reporting.
Create and execute loyalty programs, after‑sales communication strategies, and educational content to build trust, strengthen relationships, and encourage repeat purchases.
Deliver a consistent and supportive experience across every stage of the customer journey, working closely with cross‑functional teams.
Monitor and evaluate CRM campaign effectiveness, emphasizing post‑purchase metrics such as repeat purchase rate, customer activity, and feedback.
Ensure CRM practices comply with relevant regulations and data privacy laws, safeguarding customer trust and business integrity.
Stay updated on CRM trends, tools, and technologies to introduce innovative solutions that enhance customer engagement and strengthen long‑term bonds.
Qualifications
Bachelor’s degree in Business Administration, Marketing or a related field.
Minimum of 5 years of experience in CRM management, customer experience or a related field.
Strong analytical skills with the ability to interpret data and generate actionable insights.
Excellent communication and interpersonal skills to collaborate with internal teams and engage customers effectively.
Experience in customer segmentation, retention strategies and loyalty programs.
Knowledge of data protection regulations and CRM best practices.
Ability to manage multiple tasks in a fast‑paced environment.
Salary Range RM 8,000 - RM 10,000
Seniority Level Mid‑Senior level
Employment Type Full‑time
Industries Retail Health and Personal Care Products
Location Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Posted 1 week ago
#J-18808-Ljbffr
Design and implement CRM strategies that improve customer satisfaction, retention, and loyalty, while creating meaningful post‑purchase engagement.
Develop creative methods to maintain customer interaction after purchase, ensuring continuous support from the company even when no active sales representative is in contact.
Maintain and optimize the CRM platform to ensure data accuracy, seamless automation, and efficient workflows, with all data accessible for reference, analysis, and reporting.
Create and execute loyalty programs, after‑sales communication strategies, and educational content to build trust, strengthen relationships, and encourage repeat purchases.
Deliver a consistent and supportive experience across every stage of the customer journey, working closely with cross‑functional teams.
Monitor and evaluate CRM campaign effectiveness, emphasizing post‑purchase metrics such as repeat purchase rate, customer activity, and feedback.
Ensure CRM practices comply with relevant regulations and data privacy laws, safeguarding customer trust and business integrity.
Stay updated on CRM trends, tools, and technologies to introduce innovative solutions that enhance customer engagement and strengthen long‑term bonds.
Qualifications
Bachelor’s degree in Business Administration, Marketing or a related field.
Minimum of 5 years of experience in CRM management, customer experience or a related field.
Strong analytical skills with the ability to interpret data and generate actionable insights.
Excellent communication and interpersonal skills to collaborate with internal teams and engage customers effectively.
Experience in customer segmentation, retention strategies and loyalty programs.
Knowledge of data protection regulations and CRM best practices.
Ability to manage multiple tasks in a fast‑paced environment.
Salary Range RM 8,000 - RM 10,000
Seniority Level Mid‑Senior level
Employment Type Full‑time
Industries Retail Health and Personal Care Products
Location Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Posted 1 week ago
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Senior Specialist, Customer Relationship
Kuala Lumpur, Kuala Lumpur
TTM Technologies
Posted 6 days ago
Job Viewed
Job Description
Senior Specialist, Customer Relationship TTM Technologies, Inc. – Publicly Traded U.S. Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer
TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency (RF) components and RF microwave/microelectronic assemblies, and quick‑turn and technologically advanced printed circuit boards (PCBs). TTM stands for time‑to‑market, representing how TTM's time‑critical, one‑stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market. Additional information can be found at Overview Join our highly collaborative and dynamic Customer Relationship Team that provides customer support and works closely with other departments related to the quote‑to‑cash process and enhancing customer experience.
Key Responsibilities
Customer service:
Develop and enhance the customer relationship to understand customer needs.
Order processing:
Coordinate closely with the Ops team and the Sales team to ensure seamless support for customers on the quote‑to‑cash process.
Sales support:
Meet customer revenue forecasts through maximizing the utilization of sites.
Support or lead the customer site audits and visits.
Monitor and drive improvement on the key program and new opportunities.
Drive the customer qualification programs, including site qualification, key projects & new technologies approval.
Inventory Management:
Manage the loading, backlog, inventory, delivery performance and flexibility per customer forecasts & demand.
Occasional travel and overtime are required.
Qualifications Required
Bachelor’s Degree or higher in Science, Engineering, Business Administration, or equivalent Experience.
5+ years of working experience in the electronic manufacturing industry and Customer Relationship. Experience with International business and managing customer accounts is necessary.
PC literate in Microsoft Word, Excel and PowerPoint.
Self‑motivated, independent, data‑oriented and a good team player.
Good command of spoken and written English, Chinese, Mandarin.
Competencies Required
Teamwork – Demonstrating strong collaboration skills. Responds appropriately to conflict within the team.
Communication skills – Clear and transparent communication with respect to each other.
Attention to Detail – Being careful about details and thorough in completing work tasks.
Problem solving – Identifying & analyzing the problem and proposing the solution effectively.
Dependability – Being reliable, responsible, and dependable, and fulfilling obligations.
Stress Tolerance – Accepting criticism and dealing calmly and effectively with high‑stress situations.
Compensation and Benefits TTM offers a variety of health and well‑being benefit programs. Benefit options include medical, dental, vision, 401(k), Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.
Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that may be hired in New York, California and Colorado. For California‑based roles, compensation ranges are based upon specific physical locations.
Export Statement Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only U.S. Citizens and U.S. Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the U.S.; e) manage vendor approvals for ITAR manufacturing and services.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
#J-18808-Ljbffr
TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency (RF) components and RF microwave/microelectronic assemblies, and quick‑turn and technologically advanced printed circuit boards (PCBs). TTM stands for time‑to‑market, representing how TTM's time‑critical, one‑stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market. Additional information can be found at Overview Join our highly collaborative and dynamic Customer Relationship Team that provides customer support and works closely with other departments related to the quote‑to‑cash process and enhancing customer experience.
Key Responsibilities
Customer service:
Develop and enhance the customer relationship to understand customer needs.
Order processing:
Coordinate closely with the Ops team and the Sales team to ensure seamless support for customers on the quote‑to‑cash process.
Sales support:
Meet customer revenue forecasts through maximizing the utilization of sites.
Support or lead the customer site audits and visits.
Monitor and drive improvement on the key program and new opportunities.
Drive the customer qualification programs, including site qualification, key projects & new technologies approval.
Inventory Management:
Manage the loading, backlog, inventory, delivery performance and flexibility per customer forecasts & demand.
Occasional travel and overtime are required.
Qualifications Required
Bachelor’s Degree or higher in Science, Engineering, Business Administration, or equivalent Experience.
5+ years of working experience in the electronic manufacturing industry and Customer Relationship. Experience with International business and managing customer accounts is necessary.
PC literate in Microsoft Word, Excel and PowerPoint.
Self‑motivated, independent, data‑oriented and a good team player.
Good command of spoken and written English, Chinese, Mandarin.
Competencies Required
Teamwork – Demonstrating strong collaboration skills. Responds appropriately to conflict within the team.
Communication skills – Clear and transparent communication with respect to each other.
Attention to Detail – Being careful about details and thorough in completing work tasks.
Problem solving – Identifying & analyzing the problem and proposing the solution effectively.
Dependability – Being reliable, responsible, and dependable, and fulfilling obligations.
Stress Tolerance – Accepting criticism and dealing calmly and effectively with high‑stress situations.
Compensation and Benefits TTM offers a variety of health and well‑being benefit programs. Benefit options include medical, dental, vision, 401(k), Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.
Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that may be hired in New York, California and Colorado. For California‑based roles, compensation ranges are based upon specific physical locations.
Export Statement Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only U.S. Citizens and U.S. Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the U.S.; e) manage vendor approvals for ITAR manufacturing and services.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Customer Relationship Management Executive
Kuala Lumpur, Kuala Lumpur
MHA Consultancy Services Sdn Bhd
Posted 7 days ago
Job Viewed
Job Description
Customer Relationship Management Executive
Overview
Customer Relationship Management Executive role with responsibilities centered on managing customer communications, providing exchange rate information, and maintaining client relationships. Responsibilities
Manage customer communication mainly via chat messaging, with occasional phone calls. Provide customers with accurate and up-to-date exchange rate information. Build and maintain strong relationships with clients to encourage repeat business and trust. Negotiate exchange rates with customers and obtain agreement before passing instructions to the relevant department for processing. Ensure transaction statements are prepared and delivered to clients in a timely manner. Forward finalized statements from the operations department to clients. Work closely with internal teams to ensure smooth and efficient processing of customer transactions. Maintain a professional, responsive, and customer-focused approach at all times. Qualifications
Minimum SPM or higher qualification. Strong communication and negotiation skills (Mandarin, Cantonese, and English preferred). We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients. Customer Services experience is an advantage (fresh graduates are welcome to apply). High attention to detail, with the ability to manage rates and transaction information accurately. Good time-management and problem-solving skills. Comfortable working with chat-based communication. Immediate availability will be prioritized. Basic computer skills (Google Docs, Excel, Gmail, etc.). Willing to work on a rotating weekend schedule and perform overtime when required. Benefits
Attractive performance bonus (up to 4 digits monthly) Cash out unused annual leave Monthly transportation and parking allowance
#J-18808-Ljbffr
Overview
Customer Relationship Management Executive role with responsibilities centered on managing customer communications, providing exchange rate information, and maintaining client relationships. Responsibilities
Manage customer communication mainly via chat messaging, with occasional phone calls. Provide customers with accurate and up-to-date exchange rate information. Build and maintain strong relationships with clients to encourage repeat business and trust. Negotiate exchange rates with customers and obtain agreement before passing instructions to the relevant department for processing. Ensure transaction statements are prepared and delivered to clients in a timely manner. Forward finalized statements from the operations department to clients. Work closely with internal teams to ensure smooth and efficient processing of customer transactions. Maintain a professional, responsive, and customer-focused approach at all times. Qualifications
Minimum SPM or higher qualification. Strong communication and negotiation skills (Mandarin, Cantonese, and English preferred). We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients. Customer Services experience is an advantage (fresh graduates are welcome to apply). High attention to detail, with the ability to manage rates and transaction information accurately. Good time-management and problem-solving skills. Comfortable working with chat-based communication. Immediate availability will be prioritized. Basic computer skills (Google Docs, Excel, Gmail, etc.). Willing to work on a rotating weekend schedule and perform overtime when required. Benefits
Attractive performance bonus (up to 4 digits monthly) Cash out unused annual leave Monthly transportation and parking allowance
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Customer Relationship Management Executive
Kuala Lumpur, Kuala Lumpur
MHA Consultancy Services Sdn Bhd
Posted 7 days ago
Job Viewed
Job Description
Customer Relationship Management Executive Join to apply for the
Customer Relationship Management Executive
role at
MHA Consultancy Services Sdn Bhd
Base pay range This range is provided by MHA Consultancy Services Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Job Responsibility
Manage customer communication mainly via chat messaging, with occasional phone calls.
Provide customers with accurate and up-to-date exchange rate information.
Build and maintain strong relationships with clients to encourage repeat business and trust.
Negotiate exchange rates with customers and obtain agreement before passing instructions to the relevant department for processing.
Ensure transaction statements are prepared and delivered to clients in a timely manner.
Forward finalized statements from the operations department to clients.
Work closely with internal teams to ensure smooth and efficient processing of customer transactions.
Maintain a professional, responsive, and customer-focused approach at all times.
Job Requirements
Minimum SPM or higher qualification.
Strong communication and negotiation skills (Mandarin, Cantonese, and English preferred). We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients.
Customer Services experience is an advantage (fresh graduates are welcome to apply).
High attention to detail, with the ability to manage rates and transaction information accurately.
Good time-management and problem-solving skills.
Comfortable working with chat-based communication.
Immediate availability will be prioritized.
Basic computer skills (Google Docs, Excel, Gmail, etc.).
Willing to work on a rotating weekend schedule and perform overtime when required.
Job Benefits
Attractive performance bonus (up to 4 digits monthly)
Cash out unused annual leave
Monthly transportation and parking allowance
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries: Human Resources Services
Referrals increase your chances of interviewing at MHA Consultancy Services Sdn Bhd.
#J-18808-Ljbffr
Customer Relationship Management Executive
role at
MHA Consultancy Services Sdn Bhd
Base pay range This range is provided by MHA Consultancy Services Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Job Responsibility
Manage customer communication mainly via chat messaging, with occasional phone calls.
Provide customers with accurate and up-to-date exchange rate information.
Build and maintain strong relationships with clients to encourage repeat business and trust.
Negotiate exchange rates with customers and obtain agreement before passing instructions to the relevant department for processing.
Ensure transaction statements are prepared and delivered to clients in a timely manner.
Forward finalized statements from the operations department to clients.
Work closely with internal teams to ensure smooth and efficient processing of customer transactions.
Maintain a professional, responsive, and customer-focused approach at all times.
Job Requirements
Minimum SPM or higher qualification.
Strong communication and negotiation skills (Mandarin, Cantonese, and English preferred). We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients.
Customer Services experience is an advantage (fresh graduates are welcome to apply).
High attention to detail, with the ability to manage rates and transaction information accurately.
Good time-management and problem-solving skills.
Comfortable working with chat-based communication.
Immediate availability will be prioritized.
Basic computer skills (Google Docs, Excel, Gmail, etc.).
Willing to work on a rotating weekend schedule and perform overtime when required.
Job Benefits
Attractive performance bonus (up to 4 digits monthly)
Cash out unused annual leave
Monthly transportation and parking allowance
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries: Human Resources Services
Referrals increase your chances of interviewing at MHA Consultancy Services Sdn Bhd.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Associate Customer Relationship Manager
Seri Kembangan
Alliance Bank Malaysia Berhad
Posted 10 days ago
Job Viewed
Job Description
Sales and Service Management
Focus on excellent personalized service to PB customers by attending to PB customers various banking transaction needs while resolving problems/complaints within specified TAT Actively identify and pursue sales opportunities by: Expanding and growing new customer base & New Investment Account through referrals from existing PB customers or through personalized service recovery efforts Growing existing relationship AUMs i.e. CASA & Fixed Deposits and ability to acquire new customers Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to obtain comprehensive product updates that is exclusive to our affluent customers Identifying cross-sell opportunities among existing PB customers as well as for relationship deepening Promoting product bundles (where applicable) to higher cross-sell penetration and contribute to growth in bank’s revenue Actively sourcing for new sales and leads within internal database and cross-referral obtained from , SME, Commercial and Corporate Banking and other cross products within GCB. Execute sales performance and tracking processes by:
Supporting Branch Manager/PB Hub Manager to assist in contributing commendable achievement by ensuring both sales and service performances meet the branch target Compiling and submitting accurate and timely sales reports Maintain accurate and updated information by:
Keeping abreast with updated product information and market changes (e.g. revised interest rates of Alliance Bank products and competitors) Serving as the first line of defense to identify fraudulent & unusual activities, uphold operational compliance Portfolio & Relationship Management Grow customer franchise and contain customer attrition at low rate Constantly grow balances and share of wallet in key products i.e. CASA, FD, Foreign Current Account & Investment Products (UT, DCI, SI) and Insurance Products (RP) Actively convert existing FD portfolio to revenue generating products i.e. CASA and/or FCA/DCI/product bundles To actively market and sell consumer products to own portfolio of PB customers Understanding and assessing customers’ requirements and recommend appropriate consumer products Actively cross-selling to Alliance Bank’s customers Referring new non-consumer lending opportunities and completing the referral form to direct to the appropriate lending units (e.g. Commercial and Corporate Banking). Build and maintain long‑term and profitable relationships by:
Providing quality customer service. Obtain customers’ feedback on sales‑related matters and inform BM/PB Hub Manager where appropriate Resolving customers’ problems and complaints on sales‑related matters and escalate unresolved complaints to BM/PBHM/CSH/RH and Service Quality for formal reply on an exception basis Ensure turnaround time for wealth products / credit applications and fulfillment processes are within service levels agreed upon. Escalate to BM/PBHM/CSH/RH when necessary Strictly adhere to contact management & service standards for calls, visit, portfolio review and market research frequency to PB customers People Management Manage stakeholder and be a team player. Participate in daily / weekly sales briefings conducted by Branch Manager/PB Hub Manager. Project a professional business image at all times through high standards of housekeeping and personal grooming. Risk, & Regulatory Management Manage portfolio risk exposure for own portfolio of customer’s risk exposure by checking and audit. Ensure zero mis‑selling to PB customers. Ensure that there are no discrepancies, exceptions and non‑compliance when booking sales (e.g. Unit Trust, Currency and Treasury products) in the PB Hub/branch. Ensure self compliance on Alliance Bank’s policies and procedures, Sales Compliance, KYC, AMLA guidelines, 3rd party confidentiality, including credit control procedures, audit compliance and BNM guidelines.
#J-18808-Ljbffr
Focus on excellent personalized service to PB customers by attending to PB customers various banking transaction needs while resolving problems/complaints within specified TAT Actively identify and pursue sales opportunities by: Expanding and growing new customer base & New Investment Account through referrals from existing PB customers or through personalized service recovery efforts Growing existing relationship AUMs i.e. CASA & Fixed Deposits and ability to acquire new customers Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to obtain comprehensive product updates that is exclusive to our affluent customers Identifying cross-sell opportunities among existing PB customers as well as for relationship deepening Promoting product bundles (where applicable) to higher cross-sell penetration and contribute to growth in bank’s revenue Actively sourcing for new sales and leads within internal database and cross-referral obtained from , SME, Commercial and Corporate Banking and other cross products within GCB. Execute sales performance and tracking processes by:
Supporting Branch Manager/PB Hub Manager to assist in contributing commendable achievement by ensuring both sales and service performances meet the branch target Compiling and submitting accurate and timely sales reports Maintain accurate and updated information by:
Keeping abreast with updated product information and market changes (e.g. revised interest rates of Alliance Bank products and competitors) Serving as the first line of defense to identify fraudulent & unusual activities, uphold operational compliance Portfolio & Relationship Management Grow customer franchise and contain customer attrition at low rate Constantly grow balances and share of wallet in key products i.e. CASA, FD, Foreign Current Account & Investment Products (UT, DCI, SI) and Insurance Products (RP) Actively convert existing FD portfolio to revenue generating products i.e. CASA and/or FCA/DCI/product bundles To actively market and sell consumer products to own portfolio of PB customers Understanding and assessing customers’ requirements and recommend appropriate consumer products Actively cross-selling to Alliance Bank’s customers Referring new non-consumer lending opportunities and completing the referral form to direct to the appropriate lending units (e.g. Commercial and Corporate Banking). Build and maintain long‑term and profitable relationships by:
Providing quality customer service. Obtain customers’ feedback on sales‑related matters and inform BM/PB Hub Manager where appropriate Resolving customers’ problems and complaints on sales‑related matters and escalate unresolved complaints to BM/PBHM/CSH/RH and Service Quality for formal reply on an exception basis Ensure turnaround time for wealth products / credit applications and fulfillment processes are within service levels agreed upon. Escalate to BM/PBHM/CSH/RH when necessary Strictly adhere to contact management & service standards for calls, visit, portfolio review and market research frequency to PB customers People Management Manage stakeholder and be a team player. Participate in daily / weekly sales briefings conducted by Branch Manager/PB Hub Manager. Project a professional business image at all times through high standards of housekeeping and personal grooming. Risk, & Regulatory Management Manage portfolio risk exposure for own portfolio of customer’s risk exposure by checking and audit. Ensure zero mis‑selling to PB customers. Ensure that there are no discrepancies, exceptions and non‑compliance when booking sales (e.g. Unit Trust, Currency and Treasury products) in the PB Hub/branch. Ensure self compliance on Alliance Bank’s policies and procedures, Sales Compliance, KYC, AMLA guidelines, 3rd party confidentiality, including credit control procedures, audit compliance and BNM guidelines.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Customer Relationship Management Executive
Petaling Jaya, Selangor
BonusLink
Posted 15 days ago
Job Viewed
Job Description
Customer Relationship Management Executive Overview We’re looking for a motivated and detail-oriented CRM Executive to support the planning and execution of customer relationship initiatives. This role is ideal for someone who is passionate about creating meaningful, data-driven customer experiences. You’ll work closely with the CRM Manager and marketing team to drive customer engagement, retention, and loyalty through personalized communication strategies.
Responsibilities
Assist in setting up and executing CRM campaigns across email, Whatsapp, app push, and other owned channels.
Coordinate campaign timelines, audience lists, and creative assets to ensure timely and accurate delivery.
Help monitor campaign performance and ensure proper tracking is in place.
Support the use of customer data to segment audiences based on behavior, preferences, and lifecycle stages.
Work with the team to tailor messaging for different customer segments to increase engagement and retention.
Assist in building and maintaining automated customer journeys (e.g., welcome, activation, churn prevention, reactivation).
Test and troubleshoot customer journeys to ensure correct logic, timing, and delivery.
Compile CRM reports and dashboards to measure campaign effectiveness and customer engagement.
Help analyze key performance indicators (open rates, CTR, conversions, etc.) and suggest areas for improvement.
Learn and use CRM tools (e.g., Netcore, MoEngage, CleverTap, or similar) to execute campaigns and manage customer data.
Maintain database hygiene and ensure data accuracy in CRM systems.
Qualifications
Bachelor’s degree in Marketing, Communications, Business, or related field.
1–2 years of experience working in CRM, marketing automation, or a customer engagement role
Familiarity with CRM or email marketing platforms is a plus.
Strong attention to detail and a data-driven mindset.
Good communication skills and the ability to work well in a collaborative environment.
Eagerness to learn and grow in a CRM-focused marketing role.
Details
Seniority level: Associate
Employment type: Full-time
Job function: Analyst and Marketing
Industries: Internet Marketplace Platforms
Location & Compensation Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Salary: MYR 2,800.00 – MYR 3,000.00
#J-18808-Ljbffr
Responsibilities
Assist in setting up and executing CRM campaigns across email, Whatsapp, app push, and other owned channels.
Coordinate campaign timelines, audience lists, and creative assets to ensure timely and accurate delivery.
Help monitor campaign performance and ensure proper tracking is in place.
Support the use of customer data to segment audiences based on behavior, preferences, and lifecycle stages.
Work with the team to tailor messaging for different customer segments to increase engagement and retention.
Assist in building and maintaining automated customer journeys (e.g., welcome, activation, churn prevention, reactivation).
Test and troubleshoot customer journeys to ensure correct logic, timing, and delivery.
Compile CRM reports and dashboards to measure campaign effectiveness and customer engagement.
Help analyze key performance indicators (open rates, CTR, conversions, etc.) and suggest areas for improvement.
Learn and use CRM tools (e.g., Netcore, MoEngage, CleverTap, or similar) to execute campaigns and manage customer data.
Maintain database hygiene and ensure data accuracy in CRM systems.
Qualifications
Bachelor’s degree in Marketing, Communications, Business, or related field.
1–2 years of experience working in CRM, marketing automation, or a customer engagement role
Familiarity with CRM or email marketing platforms is a plus.
Strong attention to detail and a data-driven mindset.
Good communication skills and the ability to work well in a collaborative environment.
Eagerness to learn and grow in a CRM-focused marketing role.
Details
Seniority level: Associate
Employment type: Full-time
Job function: Analyst and Marketing
Industries: Internet Marketplace Platforms
Location & Compensation Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Salary: MYR 2,800.00 – MYR 3,000.00
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Siebel crm Jobs in Malaysia !
6
Customer Relationship Management Executive
Kuala Lumpur, Kuala Lumpur
Medivest
Posted 15 days ago
Job Viewed
Job Description
Customer Relationship Management Executive Date Published: 27 Aug, 2025
Date Closed: 26 Feb, 2026
Job Description Responsibilities:
Manage and maintain strong relationships with existing clients, ensuring their needs and expectations are consistently met
Serve as the main point of contact for customer inquiries, issues, and feedback, and ensure prompt resolution
Coordinate and support Business Development initiatives, including client meetings, presentations, and proposal preparation
Requirements:
Bachelor’s Degree in Finance, Business Administration, or related field
Minimum 1–2 years of experience in customer relations, sales support, or business development
We Welcome You to Join Our Team
Please fill up the form below.
* denotes a required field
Job applied for
Name *
E-mail *
Contact *
Preferred Department *
Deposit Resume *
(Please include recent personal photo in your resume. Maximum file size allowed for upload is 15MB.)
Please retype the number *
#J-18808-Ljbffr
Date Closed: 26 Feb, 2026
Job Description Responsibilities:
Manage and maintain strong relationships with existing clients, ensuring their needs and expectations are consistently met
Serve as the main point of contact for customer inquiries, issues, and feedback, and ensure prompt resolution
Coordinate and support Business Development initiatives, including client meetings, presentations, and proposal preparation
Requirements:
Bachelor’s Degree in Finance, Business Administration, or related field
Minimum 1–2 years of experience in customer relations, sales support, or business development
We Welcome You to Join Our Team
Please fill up the form below.
* denotes a required field
Job applied for
Name *
E-mail *
Contact *
Preferred Department *
Deposit Resume *
(Please include recent personal photo in your resume. Maximum file size allowed for upload is 15MB.)
Please retype the number *
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Customer Relationship Management Specialist
Kuala Lumpur, Kuala Lumpur
HCLTech
Posted 15 days ago
Job Viewed
Job Description
Customer Relationship Management Specialist
HCL Technologies Malaysia SDN BHD is seeking a motivated and talented Dynamics 365 Developer to join our team in Kuala Lumpur. This full-time position offers the opportunity to work on cutting-edge projects and collaborate with a dynamic team of professionals. What you'll be doing Development:
Develop and maintain custom solutions within the Dynamics 365 platform, including plugins, workflows, custom entities, and business process flows. System Customization & Configuration:
Customize and configure Dynamics CRM to meet business requirements, including forms, views, dashboards, and security roles. Support and maintenance:
Provide technical and troubleshooting support for both on-premises and cloud-based Dynamics CRM environments, addressing user issues and system defects. Integration:
Integrate Dynamics CRM with other internal and third-party systems using APIs, web services, and data migration tools. Data Management:
Manage data imports, exports, and migration processes to ensure data integrity and accuracy. Documentation:
Create and maintain technical documentation for new and existing solutions, configurations, and processes. What we're looking for Bachelor's or Master's degree in Information Technology. 6+ years of experience as a CRM Dynamics developer, with experience in supporting end-users. Proven experience in Microsoft Dynamics development and support, with an emphasis on cloud versions and understanding of on-premises ones. Power BI knowledge is a plus. Work experience in the Finance, Banking, or Insurance industry is preferred. Autonomy, proactivity, listening, and advising are soft skills that we will be vigilant on. We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-Ljbffr
HCL Technologies Malaysia SDN BHD is seeking a motivated and talented Dynamics 365 Developer to join our team in Kuala Lumpur. This full-time position offers the opportunity to work on cutting-edge projects and collaborate with a dynamic team of professionals. What you'll be doing Development:
Develop and maintain custom solutions within the Dynamics 365 platform, including plugins, workflows, custom entities, and business process flows. System Customization & Configuration:
Customize and configure Dynamics CRM to meet business requirements, including forms, views, dashboards, and security roles. Support and maintenance:
Provide technical and troubleshooting support for both on-premises and cloud-based Dynamics CRM environments, addressing user issues and system defects. Integration:
Integrate Dynamics CRM with other internal and third-party systems using APIs, web services, and data migration tools. Data Management:
Manage data imports, exports, and migration processes to ensure data integrity and accuracy. Documentation:
Create and maintain technical documentation for new and existing solutions, configurations, and processes. What we're looking for Bachelor's or Master's degree in Information Technology. 6+ years of experience as a CRM Dynamics developer, with experience in supporting end-users. Proven experience in Microsoft Dynamics development and support, with an emphasis on cloud versions and understanding of on-premises ones. Power BI knowledge is a plus. Work experience in the Finance, Banking, or Insurance industry is preferred. Autonomy, proactivity, listening, and advising are soft skills that we will be vigilant on. We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Associate Customer Relationship Manager
Lunas
Alliance Bank Malaysia Berhad
Posted 15 days ago
Job Viewed
Job Description
Join to apply for the
Associate Customer Relationship Manager
role at
Alliance Bank Malaysia Berhad 1 day ago Be among the first 25 applicants Join to apply for the
Associate Customer Relationship Manager
role at
Alliance Bank Malaysia Berhad Focus on excellent personalized service to PB customers by attending to PB customers various banking transaction needs while resolving problems/complaints within specified TAT Actively identify and pursue sales opportunities by: Expanding and growing new customer base & New Investment Account through referrals from existing PB customers or through personalized service recovery efforts Growing existing relationship AUMs i.e. CASA & Fixed Deposits and ability to acquire new customers Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to obtain comprehensive product updates that is exclusive to our affluent customers Identifying cross-sell opportunities among existing PB customers as well as for relationship deepening Promoting product bundles (where applicable) to higher cross-sell penetration and contribute to growth in bank’s revenue Actively sourcing for new sales and leads within internal database and cross-referral obtained from , SME, Commercial and Corporate Banking and other cross referrals products within GCB. Execute sales performance and tracking processes by: Supporting Branch Manager/PB Hub Manager to assist in contributing commendable achievement by ensuring both sales and service performances meet the branch target Compiling and submitting accurate and timely sales reports Maintain accurate and updated information by: Keeping abreast with updated product information and market changes (e.g. revised interest rates of Alliance Bank products and competitors) Serving as the first line of defense to identify fraudulent & unusual activities, uphold operational compliance Grow customer franchise and contain customer attrition at low rate Constantly grow balances and share of wallet in key products i.e. CASA, FD, Foreign Current Account & Investment Products (UT) and Insurance Products (RP) Actively convert existing FD portfolio to revenue generating products i.e. CASA and/or FCA/product bundles To actively market and sell consumer products to own portfolio of PB customers Understanding and assessing customers’ requirements and recommend appropriate consumer products Actively cross-selling to Alliance Bank’s customers Referring new non-consumer lending opportunities and completing the referral form to direct to the appropriate lending units (e.g. Commercial and Corporate Banking). Build and maintain long-term and profitable relationships by: Providing quality customer service. Obtain customers’ feedback on sales-related matters and inform BM/PB Hub Manager where appropriate Resolving customers’ problems and complaints on sales-related matters and escalate unresolved complaints to BM/PBHM/CSH/RH and Service Quality for formal reply on an exception basis Ensure turnaround time for wealth products / credit applications and fulfillment processes are within service levels agreed upon. Escalate to BM/PBHM/CSH/RH when necessary Strictly adhere to contact management & service standards for calls, visit, portfolio review and market research frequency to PB customers Human Capital Manage stakeholders and be a good team player Participate in daily / weekly sales briefings conducted by Branch Manager Project a professional business image at all times through high standards of housekeeping and personal grooming. Risk, & Regulatory Management Manage portfolio risk exposure for own portfolio of customer’s risk exposure by checking and audit. Ensure zero mis-selling to PB customers. Ensure that there are no discrepancies, exceptions and non-compliance when booking sales (e.g. Unit Trust, Currency and Treasury products) in the PB Hub/branch. Ensure self compliance on Alliance Bank’s policies and procedures, Sales Compliance, KYC, AMLA guidelines, 3rd party confidentiality, including credit control procedures, sales related audit compliance and BNM guidelines.
Sales and Service Management Focus on excellent personalized service to PB customers by attending to PB customers various banking transaction needs while resolving problems/complaints within specified TAT Actively identify and pursue sales opportunities by: Expanding and growing new customer base & New Investment Account through referrals from existing PB customers or through personalized service recovery efforts Growing existing relationship AUMs i.e. CASA & Fixed Deposits and ability to acquire new customers Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to obtain comprehensive product updates that is exclusive to our affluent customers Identifying cross-sell opportunities among existing PB customers as well as for relationship deepening Promoting product bundles (where applicable) to higher cross-sell penetration and contribute to growth in bank’s revenue Actively sourcing for new sales and leads within internal database and cross-referral obtained from , SME, Commercial and Corporate Banking and other cross referrals products within GCB.
Execute sales performance and tracking processes by: Supporting Branch Manager/PB Hub Manager to assist in contributing commendable achievement by ensuring both sales and service performances meet the branch target Compiling and submitting accurate and timely sales reports
Maintain accurate and updated information by: Keeping abreast with updated product information and market changes (e.g. revised interest rates of Alliance Bank products and competitors) Serving as the first line of defense to identify fraudulent & unusual activities, uphold operational compliance Portfolio & Relationship Management Grow customer franchise and contain customer attrition at low rate Constantly grow balances and share of wallet in key products i.e. CASA, FD, Foreign Current Account & Investment Products (UT) and Insurance Products (RP) Actively convert existing FD portfolio to revenue generating products i.e. CASA and/or FCA/product bundles To actively market and sell consumer products to own portfolio of PB customers Understanding and assessing customers’ requirements and recommend appropriate consumer products Actively cross-selling to Alliance Bank’s customers Referring new non-consumer lending opportunities and completing the referral form to direct to the appropriate lending units (e.g. Commercial and Corporate Banking).
Build and maintain long-term and profitable relationships by: Providing quality customer service. Obtain customers’ feedback on sales-related matters and inform BM/PB Hub Manager where appropriate Resolving customers’ problems and complaints on sales-related matters and escalate unresolved complaints to BM/PBHM/CSH/RH and Service Quality for formal reply on an exception basis Ensure turnaround time for wealth products / credit applications and fulfillment processes are within service levels agreed upon. Escalate to BM/PBHM/CSH/RH when necessary Strictly adhere to contact management & service standards for calls, visit, portfolio review and market research frequency to PB customers Human Capital Manage stakeholders and be a good team player Participate in daily / weekly sales briefings conducted by Branch Manager Project a professional business image at all times through high standards of housekeeping and personal grooming. Risk, & Regulatory Management Manage portfolio risk exposure for own portfolio of customer’s risk exposure by checking and audit. Ensure zero mis-selling to PB customers. Ensure that there are no discrepancies, exceptions and non-compliance when booking sales (e.g. Unit Trust, Currency and Treasury products) in the PB Hub/branch. Ensure self compliance on Alliance Bank’s policies and procedures, Sales Compliance, KYC, AMLA guidelines, 3rd party confidentiality, including credit control procedures, sales related audit compliance and BNM guidelines.
NOTE: Job Descriptions are subject to change at the discretion of the Management
Skills
Experience in sales or sales management Project satisfactory customer service quality & behaviour Able to work well in a team Fluent to converse and write in English, Bahasa Malaysia or Chinese language/dialects. Good planning / Organization skills Flexibility to change Proactive / Initiative Open to problem solving / decision making / analytical thinking Possess good job knowledge in banking and banking products Passion for success and keen to work in a sales-driven environment
Knowledge
Candidate must possess at least a Diploma or Degree in any field i.e. Banking / Accounting & Finance / Economics / Marketing / Business Studies.
Experience
At least 2-3 years working experience in the banking and financial industry, especially in the area of consumer banking Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Banking Referrals increase your chances of interviewing at Alliance Bank Malaysia Berhad by 2x Get notified about new Associate Relationship Manager jobs in
Lunas, Kedah, Malaysia . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Associate Customer Relationship Manager
role at
Alliance Bank Malaysia Berhad 1 day ago Be among the first 25 applicants Join to apply for the
Associate Customer Relationship Manager
role at
Alliance Bank Malaysia Berhad Focus on excellent personalized service to PB customers by attending to PB customers various banking transaction needs while resolving problems/complaints within specified TAT Actively identify and pursue sales opportunities by: Expanding and growing new customer base & New Investment Account through referrals from existing PB customers or through personalized service recovery efforts Growing existing relationship AUMs i.e. CASA & Fixed Deposits and ability to acquire new customers Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to obtain comprehensive product updates that is exclusive to our affluent customers Identifying cross-sell opportunities among existing PB customers as well as for relationship deepening Promoting product bundles (where applicable) to higher cross-sell penetration and contribute to growth in bank’s revenue Actively sourcing for new sales and leads within internal database and cross-referral obtained from , SME, Commercial and Corporate Banking and other cross referrals products within GCB. Execute sales performance and tracking processes by: Supporting Branch Manager/PB Hub Manager to assist in contributing commendable achievement by ensuring both sales and service performances meet the branch target Compiling and submitting accurate and timely sales reports Maintain accurate and updated information by: Keeping abreast with updated product information and market changes (e.g. revised interest rates of Alliance Bank products and competitors) Serving as the first line of defense to identify fraudulent & unusual activities, uphold operational compliance Grow customer franchise and contain customer attrition at low rate Constantly grow balances and share of wallet in key products i.e. CASA, FD, Foreign Current Account & Investment Products (UT) and Insurance Products (RP) Actively convert existing FD portfolio to revenue generating products i.e. CASA and/or FCA/product bundles To actively market and sell consumer products to own portfolio of PB customers Understanding and assessing customers’ requirements and recommend appropriate consumer products Actively cross-selling to Alliance Bank’s customers Referring new non-consumer lending opportunities and completing the referral form to direct to the appropriate lending units (e.g. Commercial and Corporate Banking). Build and maintain long-term and profitable relationships by: Providing quality customer service. Obtain customers’ feedback on sales-related matters and inform BM/PB Hub Manager where appropriate Resolving customers’ problems and complaints on sales-related matters and escalate unresolved complaints to BM/PBHM/CSH/RH and Service Quality for formal reply on an exception basis Ensure turnaround time for wealth products / credit applications and fulfillment processes are within service levels agreed upon. Escalate to BM/PBHM/CSH/RH when necessary Strictly adhere to contact management & service standards for calls, visit, portfolio review and market research frequency to PB customers Human Capital Manage stakeholders and be a good team player Participate in daily / weekly sales briefings conducted by Branch Manager Project a professional business image at all times through high standards of housekeeping and personal grooming. Risk, & Regulatory Management Manage portfolio risk exposure for own portfolio of customer’s risk exposure by checking and audit. Ensure zero mis-selling to PB customers. Ensure that there are no discrepancies, exceptions and non-compliance when booking sales (e.g. Unit Trust, Currency and Treasury products) in the PB Hub/branch. Ensure self compliance on Alliance Bank’s policies and procedures, Sales Compliance, KYC, AMLA guidelines, 3rd party confidentiality, including credit control procedures, sales related audit compliance and BNM guidelines.
Sales and Service Management Focus on excellent personalized service to PB customers by attending to PB customers various banking transaction needs while resolving problems/complaints within specified TAT Actively identify and pursue sales opportunities by: Expanding and growing new customer base & New Investment Account through referrals from existing PB customers or through personalized service recovery efforts Growing existing relationship AUMs i.e. CASA & Fixed Deposits and ability to acquire new customers Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to obtain comprehensive product updates that is exclusive to our affluent customers Identifying cross-sell opportunities among existing PB customers as well as for relationship deepening Promoting product bundles (where applicable) to higher cross-sell penetration and contribute to growth in bank’s revenue Actively sourcing for new sales and leads within internal database and cross-referral obtained from , SME, Commercial and Corporate Banking and other cross referrals products within GCB.
Execute sales performance and tracking processes by: Supporting Branch Manager/PB Hub Manager to assist in contributing commendable achievement by ensuring both sales and service performances meet the branch target Compiling and submitting accurate and timely sales reports
Maintain accurate and updated information by: Keeping abreast with updated product information and market changes (e.g. revised interest rates of Alliance Bank products and competitors) Serving as the first line of defense to identify fraudulent & unusual activities, uphold operational compliance Portfolio & Relationship Management Grow customer franchise and contain customer attrition at low rate Constantly grow balances and share of wallet in key products i.e. CASA, FD, Foreign Current Account & Investment Products (UT) and Insurance Products (RP) Actively convert existing FD portfolio to revenue generating products i.e. CASA and/or FCA/product bundles To actively market and sell consumer products to own portfolio of PB customers Understanding and assessing customers’ requirements and recommend appropriate consumer products Actively cross-selling to Alliance Bank’s customers Referring new non-consumer lending opportunities and completing the referral form to direct to the appropriate lending units (e.g. Commercial and Corporate Banking).
Build and maintain long-term and profitable relationships by: Providing quality customer service. Obtain customers’ feedback on sales-related matters and inform BM/PB Hub Manager where appropriate Resolving customers’ problems and complaints on sales-related matters and escalate unresolved complaints to BM/PBHM/CSH/RH and Service Quality for formal reply on an exception basis Ensure turnaround time for wealth products / credit applications and fulfillment processes are within service levels agreed upon. Escalate to BM/PBHM/CSH/RH when necessary Strictly adhere to contact management & service standards for calls, visit, portfolio review and market research frequency to PB customers Human Capital Manage stakeholders and be a good team player Participate in daily / weekly sales briefings conducted by Branch Manager Project a professional business image at all times through high standards of housekeeping and personal grooming. Risk, & Regulatory Management Manage portfolio risk exposure for own portfolio of customer’s risk exposure by checking and audit. Ensure zero mis-selling to PB customers. Ensure that there are no discrepancies, exceptions and non-compliance when booking sales (e.g. Unit Trust, Currency and Treasury products) in the PB Hub/branch. Ensure self compliance on Alliance Bank’s policies and procedures, Sales Compliance, KYC, AMLA guidelines, 3rd party confidentiality, including credit control procedures, sales related audit compliance and BNM guidelines.
NOTE: Job Descriptions are subject to change at the discretion of the Management
Skills
Experience in sales or sales management Project satisfactory customer service quality & behaviour Able to work well in a team Fluent to converse and write in English, Bahasa Malaysia or Chinese language/dialects. Good planning / Organization skills Flexibility to change Proactive / Initiative Open to problem solving / decision making / analytical thinking Possess good job knowledge in banking and banking products Passion for success and keen to work in a sales-driven environment
Knowledge
Candidate must possess at least a Diploma or Degree in any field i.e. Banking / Accounting & Finance / Economics / Marketing / Business Studies.
Experience
At least 2-3 years working experience in the banking and financial industry, especially in the area of consumer banking Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Banking Referrals increase your chances of interviewing at Alliance Bank Malaysia Berhad by 2x Get notified about new Associate Relationship Manager jobs in
Lunas, Kedah, Malaysia . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9