What Jobs are available for Showroom Support in Malaysia?
Showing 2554 Showroom Support jobs in Malaysia
Sales Support
Klang, Selangor
People Systems Consultancy
Posted 1 day ago
Job Viewed
Job Description
We are looking for a proactive and detail-oriented
Sales Support
to strengthen our growing impact in Malaysia. If you enjoy supporting strategic efforts, ensuring operational follow-through, and making things run smoothly behind the scenes, this role might be a great fit.
You will work closely internally to arrange sales appointments, generate and cold‑call leads, coordinate proposals, prepare pitch materials, manage CRM updates, and help ensure that our partnerships and pipeline activities are well‑tracked and on course with the organization’s goals.
We are a close‑knit and dynamic team where your contribution is visible and valued. Over time, you will have opportunities for career growth and potentially transition into a consultant or managerial role.
Key Responsibilities
Support the BD team in identifying new leads by conducting market research, tracking relevant opportunities, and preparing background briefs.
Assist in developing high‑quality proposals, decks, and reports tailored to potential funders, clients, and partners.
Contact leads via cold‑calling, emails and other direct sales methods to maximise exposure to potential partners and clients.
Remain agile by adjusting sales approaches depending on client responses and requirements.
Coordinate meetings, maintain follow‑ups, and help manage timelines for partnership and business development engagements.
Maintain and update CRM tools and sales pipeline data to ensure accurate tracking and reporting of business activities.
Collaborate with internal teams—communications, tech, and project delivery—to gather inputs and prepare aligned materials for pitches, follow‑ups, or onboarding new partners.
Provide administrative and documentation support for funding submissions, partner agreements, and internal reviews.
Track project revenues and payment timelines in collaboration with the finance team to ensure smooth invoicing and collections.
Contribute to improving internal BD processes and enhancing the overall partner experience.
Qualifications
Minimum of 2 years of experience in business development, partnerships, or sales support roles.
Strong attention to detail and excellent coordination skills.
Strong analytical and research skills.
Proactive and self‑motivated with a strong work ethic.
Strong interpersonal skills and ability to build relationships.
Creative thinking, organisational, and problem‑solving skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Canva.
Excellent proficiency in English; proficiency in other languages is an advantage.
Passionate in transforming lives.
This role is open to candidates based in Malaysia, Indonesia, or the Philippines, and applicants must be residents of their home country.
Perks of Working With Us
Inpatient and outpatient medical coverage
Hybrid working environment
Free parking (claimable)
Travel and mobile allowances
Casual attire for work
About Us People Systems Consultancy (PSC) is a regional social enterprise with over 100,000 lives impacted across Malaysia, Indonesia, the Philippines, Laos, and Cambodia. Since 2005, we’ve worked to level the playing field for underserved communities—supporting entrepreneurs, small business owners, and youth through financial literacy, digital access, and business training. We're looking for grounded, purpose‑driven individuals who want to grow their careers while making a difference.
Based in Kuala Lumpur with representation in Kuching, Jakarta, Manila, Johannesburg, South Africa, and France (Reunion Islands).
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Sales Support
to strengthen our growing impact in Malaysia. If you enjoy supporting strategic efforts, ensuring operational follow-through, and making things run smoothly behind the scenes, this role might be a great fit.
You will work closely internally to arrange sales appointments, generate and cold‑call leads, coordinate proposals, prepare pitch materials, manage CRM updates, and help ensure that our partnerships and pipeline activities are well‑tracked and on course with the organization’s goals.
We are a close‑knit and dynamic team where your contribution is visible and valued. Over time, you will have opportunities for career growth and potentially transition into a consultant or managerial role.
Key Responsibilities
Support the BD team in identifying new leads by conducting market research, tracking relevant opportunities, and preparing background briefs.
Assist in developing high‑quality proposals, decks, and reports tailored to potential funders, clients, and partners.
Contact leads via cold‑calling, emails and other direct sales methods to maximise exposure to potential partners and clients.
Remain agile by adjusting sales approaches depending on client responses and requirements.
Coordinate meetings, maintain follow‑ups, and help manage timelines for partnership and business development engagements.
Maintain and update CRM tools and sales pipeline data to ensure accurate tracking and reporting of business activities.
Collaborate with internal teams—communications, tech, and project delivery—to gather inputs and prepare aligned materials for pitches, follow‑ups, or onboarding new partners.
Provide administrative and documentation support for funding submissions, partner agreements, and internal reviews.
Track project revenues and payment timelines in collaboration with the finance team to ensure smooth invoicing and collections.
Contribute to improving internal BD processes and enhancing the overall partner experience.
Qualifications
Minimum of 2 years of experience in business development, partnerships, or sales support roles.
Strong attention to detail and excellent coordination skills.
Strong analytical and research skills.
Proactive and self‑motivated with a strong work ethic.
Strong interpersonal skills and ability to build relationships.
Creative thinking, organisational, and problem‑solving skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Canva.
Excellent proficiency in English; proficiency in other languages is an advantage.
Passionate in transforming lives.
This role is open to candidates based in Malaysia, Indonesia, or the Philippines, and applicants must be residents of their home country.
Perks of Working With Us
Inpatient and outpatient medical coverage
Hybrid working environment
Free parking (claimable)
Travel and mobile allowances
Casual attire for work
About Us People Systems Consultancy (PSC) is a regional social enterprise with over 100,000 lives impacted across Malaysia, Indonesia, the Philippines, Laos, and Cambodia. Since 2005, we’ve worked to level the playing field for underserved communities—supporting entrepreneurs, small business owners, and youth through financial literacy, digital access, and business training. We're looking for grounded, purpose‑driven individuals who want to grow their careers while making a difference.
Based in Kuala Lumpur with representation in Kuching, Jakarta, Manila, Johannesburg, South Africa, and France (Reunion Islands).
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0
Sales Support
Klang, Selangor
Beez Fintech
Posted 1 day ago
Job Viewed
Job Description
Maintain accurate customer and merchant records in the CRM system and Excel databases. Prepare and update sales documentation such as quotations, agreements, and onboarding forms. Coordinate with internal departments (marketing, finance, operations) to ensure timely delivery of client requests and issue resolution. Support client onboarding and account setup processes for POS terminals and other payment solutions.
Sales
Maintain accurate customer and merchant records in the CRM system and Excel databases.
Prepare and update sales documentation such as quotations, agreements, and onboarding forms.
Coordinate with internal departments (marketing, finance, operations) to ensure timely delivery of client requests and issue resolution.
Support client onboarding and account setup processes for POS terminals and other payment solutions.
Customer Service
Handle incoming customer inquiries via phone, email, seek flow and chat in a professional and timely manner.
Provide product information, troubleshoot basic issues, and elevate complex cases to relevant departments.
Maintain high levels of customer satisfaction by ensuring prompt follow-up and resolution of issues.
Assist merchants with after-sales support, including transaction or technical-related queries.
Marketing Partner Support
Assist in resolving Marketing Partner (MP) issues and inquiries.
Provide onboarding and training sessions for new Marketing Partners.
Qualifications & Requirements
Diploma or bachelor’s degree in business administration, Marketing, or a related field.
1–3 years of experience in sales coordination, customer service, or partner support (experience in fintech, payments, or POS solutions is an advantage).
Customer-focused mindset with a proactive approach to problem-solving.
Able to work independently while collaborating effectively within a team.
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Sales
Maintain accurate customer and merchant records in the CRM system and Excel databases.
Prepare and update sales documentation such as quotations, agreements, and onboarding forms.
Coordinate with internal departments (marketing, finance, operations) to ensure timely delivery of client requests and issue resolution.
Support client onboarding and account setup processes for POS terminals and other payment solutions.
Customer Service
Handle incoming customer inquiries via phone, email, seek flow and chat in a professional and timely manner.
Provide product information, troubleshoot basic issues, and elevate complex cases to relevant departments.
Maintain high levels of customer satisfaction by ensuring prompt follow-up and resolution of issues.
Assist merchants with after-sales support, including transaction or technical-related queries.
Marketing Partner Support
Assist in resolving Marketing Partner (MP) issues and inquiries.
Provide onboarding and training sessions for new Marketing Partners.
Qualifications & Requirements
Diploma or bachelor’s degree in business administration, Marketing, or a related field.
1–3 years of experience in sales coordination, customer service, or partner support (experience in fintech, payments, or POS solutions is an advantage).
Customer-focused mindset with a proactive approach to problem-solving.
Able to work independently while collaborating effectively within a team.
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1
Sales Support
Subang Jaya, Selangor
Steel Recon Industries Sdn. Bhd.
Posted 1 day ago
Job Viewed
Job Description
Join SRI's international sales team as an internal sales support member where your daily responsibilities will enable you to liaise with our wide network of customers globally. The candidate is strongly encouraged to be self‑motivated and able to work well within a team to achieve group sales targets.
Job Responsibilities
Receiving and processing purchase orders.
Generating sales orders and invoicing upon request.
Handling and directing client inquiries, feedback and complaints, including providing quotations to clients upon request.
Liaising with shipping liner agent to obtain cargo bookings and export shipment arrangements.
Assisting with day‑to‑day operational activities such as product requisition, inventory management and monitoring of customer orders and communicating with the sales department on these matters.
Successfully communicating internally with production, purchasing, inventory and logistics departments to facilitate the delivery of goods.
Performing general paperwork such as generating sales reports, inventory reports and keeping all filing in the department up to date and in order.
Qualification Requirements
Minimum SPM or equivalent; fresh graduates are encouraged to apply.
Excellent organizational and multitasking skills.
Strong attention to detail.
Written proficiency in English is a Must.
We are proud of our heritage that has allowed us to play a part in Malaysia's development – our products can be found in all major landmarks, from the buildings in the Kuala Lumpur skyline to infrastructure projects, like the LRT3 and MRT2 projects. Pioneering the Malaysian firefighting industry since 1974, Steel Recon Industries Sdn Bhd (SRI) is the largest local exporter of firefighting equipment, offering a comprehensive range of firefighting products, equipment and technology solutions through a vast network of distributors in over 70 countries.
We are looking for potential employees who are forward‑thinking and engaged to join our growing team.
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Job Responsibilities
Receiving and processing purchase orders.
Generating sales orders and invoicing upon request.
Handling and directing client inquiries, feedback and complaints, including providing quotations to clients upon request.
Liaising with shipping liner agent to obtain cargo bookings and export shipment arrangements.
Assisting with day‑to‑day operational activities such as product requisition, inventory management and monitoring of customer orders and communicating with the sales department on these matters.
Successfully communicating internally with production, purchasing, inventory and logistics departments to facilitate the delivery of goods.
Performing general paperwork such as generating sales reports, inventory reports and keeping all filing in the department up to date and in order.
Qualification Requirements
Minimum SPM or equivalent; fresh graduates are encouraged to apply.
Excellent organizational and multitasking skills.
Strong attention to detail.
Written proficiency in English is a Must.
We are proud of our heritage that has allowed us to play a part in Malaysia's development – our products can be found in all major landmarks, from the buildings in the Kuala Lumpur skyline to infrastructure projects, like the LRT3 and MRT2 projects. Pioneering the Malaysian firefighting industry since 1974, Steel Recon Industries Sdn Bhd (SRI) is the largest local exporter of firefighting equipment, offering a comprehensive range of firefighting products, equipment and technology solutions through a vast network of distributors in over 70 countries.
We are looking for potential employees who are forward‑thinking and engaged to join our growing team.
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2
Sales Support
Kuala Lumpur, Kuala Lumpur
Heinzel Sales Asia Pacific Sdn Bhd
Posted 1 day ago
Job Viewed
Job Description
We are proud to be part of one of the world’s largest pulp and paper trading houses, boasting a rich history spanning over 70 years.
Our global footprint extends across 29 countries, with a strong presence through our own offices and strategic partnerships, enabling us to deliver exceptional service to customers worldwide.
With our own production facilities in Europe and long-standing relationships with leading global suppliers, we ensure optimal resource management and reliable supply solutions for our clients.
From our regional headquarters in Malaysia, we serve markets across Asia and beyond.
Responsibilities
Be responsible for and support the entire sales process from quotation to order, shipment, delivery, and collection.
Liaise with freight forwarders to provide logistics solutions to customers and negotiate freight rates.
Prepare and check sales and shipping documents.
Maintain close communication with customers, sales offices, and suppliers worldwide.
Handle claims or complaints with customers and suppliers in cooperation with our sales teams.
Qualifications
At least 1 to 2 years background in trading; additional background in the logistics industry is a plus; previous work history in the pulp & paper industry is a definite bonus.
Have thorough knowledge of sales and shipping documents (L/Cs knowledge is an added bonus).
Have ample experience in handling imports and exports; experience in handling shipments from Asia and Europe is an advantage.
Be computer literate (Windows, Office).
Have working knowledge of at least one ERP system (e.g. SAP).
Fresh graduates are encouraged to apply.
Preferably have a university degree in a relevant field (logistics, international trade, commerce, business administration).
Be fluent in English and Mandarin to effectively communicate with Mandarin‑speaking clients; knowledge of Bahasa Malaysia is an asset.
Please submit your application together with full CV, graduation certificates, present and expected salary, and date of availability. Only complete applications in English will be considered.
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Our global footprint extends across 29 countries, with a strong presence through our own offices and strategic partnerships, enabling us to deliver exceptional service to customers worldwide.
With our own production facilities in Europe and long-standing relationships with leading global suppliers, we ensure optimal resource management and reliable supply solutions for our clients.
From our regional headquarters in Malaysia, we serve markets across Asia and beyond.
Responsibilities
Be responsible for and support the entire sales process from quotation to order, shipment, delivery, and collection.
Liaise with freight forwarders to provide logistics solutions to customers and negotiate freight rates.
Prepare and check sales and shipping documents.
Maintain close communication with customers, sales offices, and suppliers worldwide.
Handle claims or complaints with customers and suppliers in cooperation with our sales teams.
Qualifications
At least 1 to 2 years background in trading; additional background in the logistics industry is a plus; previous work history in the pulp & paper industry is a definite bonus.
Have thorough knowledge of sales and shipping documents (L/Cs knowledge is an added bonus).
Have ample experience in handling imports and exports; experience in handling shipments from Asia and Europe is an advantage.
Be computer literate (Windows, Office).
Have working knowledge of at least one ERP system (e.g. SAP).
Fresh graduates are encouraged to apply.
Preferably have a university degree in a relevant field (logistics, international trade, commerce, business administration).
Be fluent in English and Mandarin to effectively communicate with Mandarin‑speaking clients; knowledge of Bahasa Malaysia is an asset.
Please submit your application together with full CV, graduation certificates, present and expected salary, and date of availability. Only complete applications in English will be considered.
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3
Sales Support
Ipoh, Perak
Michael Page
Posted 2 days ago
Job Viewed
Job Description
Overview
About Our Client Our client is a well-established manufacturer in the consumer goods industry, known for its commitment to quality and customer satisfaction. With ongoing system upgrades and expanding operations, the company is strengthening its customer support and order management functions. Job Description
Liaise with assigned customers to receive and process purchase orders. Key in customer orders into the ERP system (currently Apico, transitioning to Apico Kinetic). Coordinate with planners on production output and stock availability. Manage PO commitment and communicate allocation challenges due to supply constraints. Review customer orders for accuracy in item, quantity, and pricing; resolve discrepancies. Follow up on customer payments and confirm delivery arrangements. Coordinate with logistics and warehouse teams on truck/container scheduling and loading. Handle customer complaints, RMA documentation, and product disputes. Ensure timely entry of orders and generation of tax invoices. Update weekly sales volume and customer fulfilment tracking. Maintain e-invoice systems and archive customer POs. Support other tasks as assigned by the superior. The Successful Applicant
A successful Sales Support Officer/Exec should have: Strong work commitment and willingness to learn. Able to multitask and manage customer expectations under pressure. Background in customer service or sales support, preferably office-based. Familiarity with ERP systems and order processing workflows. Good communication and coordination skills across departments. What's on Offer
Dynamic role with exposure to planning, logistics, and customer service. Opportunity to grow within a stable and expanding organization. Supportive team environment with system and process improvements underway. If you are looking for a permanent role in Perak with excellent benefits and opportunities to grow in the FMCG industry, we encourage you to apply!
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About Our Client Our client is a well-established manufacturer in the consumer goods industry, known for its commitment to quality and customer satisfaction. With ongoing system upgrades and expanding operations, the company is strengthening its customer support and order management functions. Job Description
Liaise with assigned customers to receive and process purchase orders. Key in customer orders into the ERP system (currently Apico, transitioning to Apico Kinetic). Coordinate with planners on production output and stock availability. Manage PO commitment and communicate allocation challenges due to supply constraints. Review customer orders for accuracy in item, quantity, and pricing; resolve discrepancies. Follow up on customer payments and confirm delivery arrangements. Coordinate with logistics and warehouse teams on truck/container scheduling and loading. Handle customer complaints, RMA documentation, and product disputes. Ensure timely entry of orders and generation of tax invoices. Update weekly sales volume and customer fulfilment tracking. Maintain e-invoice systems and archive customer POs. Support other tasks as assigned by the superior. The Successful Applicant
A successful Sales Support Officer/Exec should have: Strong work commitment and willingness to learn. Able to multitask and manage customer expectations under pressure. Background in customer service or sales support, preferably office-based. Familiarity with ERP systems and order processing workflows. Good communication and coordination skills across departments. What's on Offer
Dynamic role with exposure to planning, logistics, and customer service. Opportunity to grow within a stable and expanding organization. Supportive team environment with system and process improvements underway. If you are looking for a permanent role in Perak with excellent benefits and opportunities to grow in the FMCG industry, we encourage you to apply!
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4
SALES SUPPORT
Seremban, Negeri Sembilan
King Wai Industries
Posted 2 days ago
Job Viewed
Job Description
Responsibilities
Handles sales order processing for local and export customers upon receipt of order confirmation (E.g. Email, PO, etc.), by:
Acknowledge receipt new Purchase Order (PO), advised delivery date, check MOQ and price.
Issue Production Requisition Form (PRF) / product worksheet and liaise with Planner for delivery dates to action on order confirmation and follow up to ensure committed delivery date is fulfilled.
Issue Production Requisition Form (PRF) / Tooling Worksheet (TWS) to Technical Department and distribution TWS to related parties.
Attending to customer inquiries and all bookings arrangement.
Email Invoice and packing list (customer incoterm is CIF) to Insurance Agent to purchase Marine Insurance.
Prepare and issuance Invoice, Delivery Order, Packing List, Debit Note (transport cost, etc.), Credit Note, shipping documents, carton box labels, pallet marking, etc.
Liaise with freight forwarding and customer on shipping schedules and coordinate all shipping related activities to fulfil customer’s requirement.
Ask for monthly Invoice from freight forwarding and to check and match freight forwarding Invoice to tally with quotation.
Release cargo to freight forwarding – take photo of cargo before and after loaded into truck.
Submit e-Invoice to LHDN.
Handle SST matters.
Assist in filling of relevant documents.
Perform other tasks as assigned by superior from time to time.
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Handles sales order processing for local and export customers upon receipt of order confirmation (E.g. Email, PO, etc.), by:
Acknowledge receipt new Purchase Order (PO), advised delivery date, check MOQ and price.
Issue Production Requisition Form (PRF) / product worksheet and liaise with Planner for delivery dates to action on order confirmation and follow up to ensure committed delivery date is fulfilled.
Issue Production Requisition Form (PRF) / Tooling Worksheet (TWS) to Technical Department and distribution TWS to related parties.
Attending to customer inquiries and all bookings arrangement.
Email Invoice and packing list (customer incoterm is CIF) to Insurance Agent to purchase Marine Insurance.
Prepare and issuance Invoice, Delivery Order, Packing List, Debit Note (transport cost, etc.), Credit Note, shipping documents, carton box labels, pallet marking, etc.
Liaise with freight forwarding and customer on shipping schedules and coordinate all shipping related activities to fulfil customer’s requirement.
Ask for monthly Invoice from freight forwarding and to check and match freight forwarding Invoice to tally with quotation.
Release cargo to freight forwarding – take photo of cargo before and after loaded into truck.
Submit e-Invoice to LHDN.
Handle SST matters.
Assist in filling of relevant documents.
Perform other tasks as assigned by superior from time to time.
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5
Sales Support
Kuala Lumpur, Kuala Lumpur
NEWGEN KNOWLEDGEWORKS MALAYSIA SDN. BHD.
Posted 3 days ago
Job Viewed
Job Description
Responsibilities
Order Management: Manage distributor/customers’ orders, including raising order forms and checking the status of purchases, deliveries, billing, stock availability, pricing, and payment aging. Event Support: Assist with event preparations, including material preparation, RSVP follow-ups, and sending reminders to attendees (e.g., book launches, legal forums, workshops). Marketing: Assist in the preparation of brochures and website content for new book titles. Social Media: Assist in the creation of social media posting materials and handle the scheduling and uploading of posts on official platforms, including event photos and new book updates. Shopee Account Management: Manage the Shopee account, including uploading product materials and processing orders. Administrative Support: Provide overall administrative assistance to the sales team. Application Questions
Which of the following statements best describes your right to work in Malaysia? What’s your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Sales Support Role? Do you have order processing experience? Do you have experience in a sales role? Which of the following Microsoft Office products are you experienced with? Do you have customer service experience?
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Order Management: Manage distributor/customers’ orders, including raising order forms and checking the status of purchases, deliveries, billing, stock availability, pricing, and payment aging. Event Support: Assist with event preparations, including material preparation, RSVP follow-ups, and sending reminders to attendees (e.g., book launches, legal forums, workshops). Marketing: Assist in the preparation of brochures and website content for new book titles. Social Media: Assist in the creation of social media posting materials and handle the scheduling and uploading of posts on official platforms, including event photos and new book updates. Shopee Account Management: Manage the Shopee account, including uploading product materials and processing orders. Administrative Support: Provide overall administrative assistance to the sales team. Application Questions
Which of the following statements best describes your right to work in Malaysia? What’s your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Sales Support Role? Do you have order processing experience? Do you have experience in a sales role? Which of the following Microsoft Office products are you experienced with? Do you have customer service experience?
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6
Sales Support
Petaling Jaya, Selangor
ZF Group
Posted 15 days ago
Job Viewed
Job Description
Req ID 81242 | Petaling Jaya, Malaysia, ZF Sales and Service (Malaysia) Sdn. Bhd.
Job Description Internal Title:
Customer Competence Center Representative
Your tasks include:
Serve as the main contact for customer orders, handling order placement, processing (EDI, online, manual), and issue resolution within the ASEAN region.
Maintain customer data and processes in ERP/CRM systems.
Manage support for intercompany pricing, back-orders, and claims.
Coordinate order-related communication with internal teams (SPOKE) regarding deviations from deadlines.
Create and distribute evaluations and statistics (sales, turnover, etc.) for internal and external bodies (e.g., customers), support data analysis, and develop suggestions for optimization. Provide insights to the local SPOKE team.
Promote and assist with online ordering platforms.
Your profile:
Minimum 3 years of commercial experience and 3 years of customer support.
Demonstrated problem-solving skills.
Experience with CRM systems (Salesforce/SAP).
Excellent interpersonal, networking, and communication skills.
Customer-focused mindset with a passion for delivering exceptional service.
Join our ZF team as a Sales Support specialist. Apply now!
Contact Ying Li
#J-18808-Ljbffr
Job Description Internal Title:
Customer Competence Center Representative
Your tasks include:
Serve as the main contact for customer orders, handling order placement, processing (EDI, online, manual), and issue resolution within the ASEAN region.
Maintain customer data and processes in ERP/CRM systems.
Manage support for intercompany pricing, back-orders, and claims.
Coordinate order-related communication with internal teams (SPOKE) regarding deviations from deadlines.
Create and distribute evaluations and statistics (sales, turnover, etc.) for internal and external bodies (e.g., customers), support data analysis, and develop suggestions for optimization. Provide insights to the local SPOKE team.
Promote and assist with online ordering platforms.
Your profile:
Minimum 3 years of commercial experience and 3 years of customer support.
Demonstrated problem-solving skills.
Experience with CRM systems (Salesforce/SAP).
Excellent interpersonal, networking, and communication skills.
Customer-focused mindset with a passion for delivering exceptional service.
Join our ZF team as a Sales Support specialist. Apply now!
Contact Ying Li
#J-18808-Ljbffr
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7
Sales Support
Kuala Lumpur, Kuala Lumpur
Apricity
Posted 15 days ago
Job Viewed
Job Description
(Basic + Commission) Basic: RM2,500 - RM3,500 (Depends on experience) Full Time Job Description
The backbone of the sales team — The Sales Support Team Be one of our most important teams that turns ideas into reality! We value opportunities to grow here. You will act as a point of communication and coordinate with our vendors and suppliers. To be successful in this role, you should understand the value of self-learning and teamwork in delivering results in a fast-paced and dynamic environment. Responsibilities:
Able to deliver error-free reports by deadline. Able to prioritize tasks. Maintain and update sales and customer records/database/reports. Assist the sales team in all aspects of sales processes, documentation, and administrative support. Flexible working hours (5 days in shifts). Opportunity for increment every 6 months. Learning and development opportunities in an environment with a young and energetic team. Sales or real estate experience is welcomed. Relevant work experience is a plus. Fluent in English and Malay; Chinese is a plus. Fresh graduates are also encouraged to apply. Apricity Sdn Bhd -M)
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The backbone of the sales team — The Sales Support Team Be one of our most important teams that turns ideas into reality! We value opportunities to grow here. You will act as a point of communication and coordinate with our vendors and suppliers. To be successful in this role, you should understand the value of self-learning and teamwork in delivering results in a fast-paced and dynamic environment. Responsibilities:
Able to deliver error-free reports by deadline. Able to prioritize tasks. Maintain and update sales and customer records/database/reports. Assist the sales team in all aspects of sales processes, documentation, and administrative support. Flexible working hours (5 days in shifts). Opportunity for increment every 6 months. Learning and development opportunities in an environment with a young and energetic team. Sales or real estate experience is welcomed. Relevant work experience is a plus. Fluent in English and Malay; Chinese is a plus. Fresh graduates are also encouraged to apply. Apricity Sdn Bhd -M)
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8
Customer Service Executive (Mandarin Sales Support)
Kuala Lumpur, Kuala Lumpur
KK ONG INTERNATIONAL SDN BHD
Posted 12 days ago
Job Viewed
Job Description
Job Responsibilities
Guide new clients through the onboarding process, including product walkthroughs and training modules via Zoom or call. Proactively monitor client activity to identify inactive or low‑engagement users, and encourage adoption of key features. Respond to customer inquiries via WhatsApp or call promptly and professionally. Collaborate with the technical team to collect feedback and drive continuous product improvement. Conduct quarterly customer health scoring, usage reporting and surveys. Support clients through renewal processes, invoicing, and upsell recommendations. Provide personalized 1‑on‑1 care and tailored advice to help clients succeed with the system. Handle refund requests and resolve issues for unsatisfied customers promptly to ensure a positive experience. Identify recurring issues and provide insights to enhance processes and prevent future problems. If you are goal‑oriented, persuasive, and thrive in a dynamic, fast‑paced sales environment, and you’re eager to grow your income through performance‑based bonuses and commissions, join us to accelerate your career growth and unlock exceptional financial rewards driven by your success! Job Qualifications
Fresh graduates and interns with SPM or equivalent qualifications are welcome to apply. At least 1 year of experience in customer service or customer success (preferably in SaaS marketing or education industries). Prior experience in customer service and sales is an added advantage. Strong communication and problem‑solving skills; able to work under pressure. Proficient with tools such as WhatsApp, Zoom, and Google Sheets. Comfortable with tech products and online platforms; eager to learn new systems. Detail‑oriented, with strong follow‑up and execution skills. Basic data literacy is a plus e.g., understanding client login rates and usage statistics. Positive attitude with a collaborative, team‑player mindset. Languages: Fluent in Mandarin and English (Mandarin & Cantonese are a plus). Excellent communication skills, both verbal and written. Job Benefits
A complete onboarding and training process, with clear SOPs to help you get up to speed quickly. Transparent KPI‑based bonus system, tied to client success – no hard selling required. Opportunity to become a core member of a high‑growth SaaS team, with a path to advance to Customer Success Lead. Productivity‑focused culture – no micromanagement, no clocking in, no unnecessary meetings. Exposure to a wide network of entrepreneurs and business owners across different industries. A young, energetic team mainly born in the 90s and 00s. Positive work environment – listen to music, enjoy snacks, and work harmoniously. Zero office politics. Work on meaningful projects with high‑performing teammates. Regular team training, customer service workshops, and AI tools upskilling opportunities. Casual wear. 12 days of annual leave. Each week has two days of WFH. EPF, SOCSO, EIS, PCB.
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Guide new clients through the onboarding process, including product walkthroughs and training modules via Zoom or call. Proactively monitor client activity to identify inactive or low‑engagement users, and encourage adoption of key features. Respond to customer inquiries via WhatsApp or call promptly and professionally. Collaborate with the technical team to collect feedback and drive continuous product improvement. Conduct quarterly customer health scoring, usage reporting and surveys. Support clients through renewal processes, invoicing, and upsell recommendations. Provide personalized 1‑on‑1 care and tailored advice to help clients succeed with the system. Handle refund requests and resolve issues for unsatisfied customers promptly to ensure a positive experience. Identify recurring issues and provide insights to enhance processes and prevent future problems. If you are goal‑oriented, persuasive, and thrive in a dynamic, fast‑paced sales environment, and you’re eager to grow your income through performance‑based bonuses and commissions, join us to accelerate your career growth and unlock exceptional financial rewards driven by your success! Job Qualifications
Fresh graduates and interns with SPM or equivalent qualifications are welcome to apply. At least 1 year of experience in customer service or customer success (preferably in SaaS marketing or education industries). Prior experience in customer service and sales is an added advantage. Strong communication and problem‑solving skills; able to work under pressure. Proficient with tools such as WhatsApp, Zoom, and Google Sheets. Comfortable with tech products and online platforms; eager to learn new systems. Detail‑oriented, with strong follow‑up and execution skills. Basic data literacy is a plus e.g., understanding client login rates and usage statistics. Positive attitude with a collaborative, team‑player mindset. Languages: Fluent in Mandarin and English (Mandarin & Cantonese are a plus). Excellent communication skills, both verbal and written. Job Benefits
A complete onboarding and training process, with clear SOPs to help you get up to speed quickly. Transparent KPI‑based bonus system, tied to client success – no hard selling required. Opportunity to become a core member of a high‑growth SaaS team, with a path to advance to Customer Success Lead. Productivity‑focused culture – no micromanagement, no clocking in, no unnecessary meetings. Exposure to a wide network of entrepreneurs and business owners across different industries. A young, energetic team mainly born in the 90s and 00s. Positive work environment – listen to music, enjoy snacks, and work harmoniously. Zero office politics. Work on meaningful projects with high‑performing teammates. Regular team training, customer service workshops, and AI tools upskilling opportunities. Casual wear. 12 days of annual leave. Each week has two days of WFH. EPF, SOCSO, EIS, PCB.
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