75 Shift Supervisor jobs in Malaysia

Shift Leader (Front Office Supervisor)

InterContinental Hotels Group

Posted 8 days ago

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Job Description

  • Ensure maximum guest satisfaction through personal recognition and prompt, cordial attention from arrival to departure.
  • Monitor and ensure that IHG One Rewards Members, InterContinental Ambassadors , and VIP guests receive exceptional attention, care, and personalized service during their stay.
  • Address and resolve guest complaints and incidents in a timely and effective manner, coordinating with the Duty Manager when needed and documenting actions in the Log Book.
  • Respond promptly to guest needs , ensuring requests are met and problems are solved with a focus on guest satisfaction and experience.
  • Handle guest inquiries about hotel services, local attractions, and activities, offering tailored suggestions and assistance.
  • Supervise and manage Front Office , Guest Relations , and Reception teams, ensuring a high standard of service is maintained.
  • Ensure all team members are properly trained on systems, security protocols , and service standards to maintain smooth operations.
  • Actively mentor, coach, and provide feedback to team members, supporting their professional development and improving team performance.
  • Monitor and enforce standards of conduct, uniform, hygiene , and appearance to maintain a professional image.
  • Ensure that team members have the tools and equipment needed to effectively carry out their job duties.
  • Coordinate with other departments to ensure smooth guest service and resolve any issues promptly.
  • Oversee shift operations , ensuring front office processes, check-in/check-out procedures, and room assignments are completed efficiently.
  • Ensure hotel policies and standards are adhered to across all areas, maintaining consistency in operations and guest experience.
  • Review daily reports , including guest billing instructions, credit limits, and the rate variance report to ensure compliance and revenue control.
  • Monitor occupancy, room availability, and ensure rooms are prepared on time for arriving guests, coordinating with Housekeeping and Maintenance as necessary.
  • Assist with operational checklists , ensuring daily procedures are completed and tasks are managed effectively.
  • Monitor and control guest billing , ensuring accurate charges and prompt resolution of any discrepancies.
  • Ensure the smooth functioning of the Property Management System (PMS) , taking immediate action in the event of any system failures or emergencies.
  • Actively participate in upselling and revenue initiatives , promoting hotel facilities, dining outlets, and services to enhance revenue.
  • Respond to emergency situations , including system downtimes, and implement recovery procedures effectively.
  • Ensure that all team members are fully trained in emergency protocols , including fire safety, evacuation procedures, and first-aid measures.
  • Act as a point of contact in any crisis or incident situations, managing operations and guest welfare until resolution.
  • Promote inter-hotel sales , including dining, spa, pool, gym, and other in-house services, and encourage guests to take advantage of hotel amenities.
  • Collaborate with the Concierge and Airport Concierge team to ensure smooth transportation arrangements for guests, including airport pick-up/drop-off.
  • Keep up-to-date with local events and attractions , offering guests suggestions and recommendations as needed.
  • Participate in IHG training programs to improve personal skills and development.
  • Provide guidance and training for new team members, ensuring they understand hotel policies, procedures, and customer service standards.
  • Perform ad-hoc duties as required, stepping in to support the team with unexpected tasks or demands.
  • Ensure completion of any necessary administrative work , including the documentation of incidents, guest feedback, and other operational reports.
  • Represent the hotel brand with pride and professionalism , maintaining a polished appearance and professional demeanor at all times.
  • Be the face of the hotel during shift, ensuring that the team and guests feel supported and valued.
  • Support loyalty program initiatives by encouraging enrollment and educating guests about program benefits.

What We Need From You

  • Speak local language. English language skill both written and verbal is a plus.
  • Having self-transportation is an advantage.
  • Communication skills are utilized a significant amount of time when interacting with clients and the guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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Shift Leader (Front Office Supervisor)

IHG

Posted 20 days ago

Job Viewed

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Job Description

**Your Day** **To Day**
+ **Ensure maximum guest satisfaction** through personal recognition and prompt, cordial attention from arrival to departure.
+ Monitor and ensure that **IHG One Rewards Members, InterContinental Ambassadors** , and VIP guests receive exceptional attention, care, and personalized service during their stay.
+ Address and resolve **guest complaints and incidents** in a timely and effective manner, coordinating with the Duty Manager when needed and documenting actions in the Log Book.
+ Respond promptly to **guest needs** , ensuring requests are met and problems are solved with a focus on **guest satisfaction** and experience.
+ Handle guest **inquiries** about hotel services, local attractions, and activities, offering tailored suggestions and assistance.
+ Supervise and manage **Front Office** , **Guest Relations** , and **Reception** teams, ensuring a high standard of service is maintained.
+ Ensure all team members are properly trained on **systems, security protocols** , and **service standards** to maintain smooth operations.
+ Actively **mentor, coach, and provide feedback** to team members, supporting their professional development and improving team performance.
+ Monitor and enforce **standards of conduct, uniform, hygiene** , and appearance to maintain a professional image.
+ Ensure that team members have the **tools and equipment** needed to effectively carry out their job duties.
+ **Coordinate with other departments** to ensure smooth guest service and resolve any issues promptly.
+ Oversee **shift operations** , ensuring front office processes, check-in/check-out procedures, and room assignments are completed efficiently.
+ Ensure **hotel policies** and **standards** are adhered to across all areas, maintaining consistency in operations and guest experience.
+ **Review daily reports** , including guest billing instructions, credit limits, and the rate variance report to ensure compliance and revenue control.
+ Monitor occupancy, room availability, and ensure rooms are **prepared on time** for arriving guests, coordinating with Housekeeping and Maintenance as necessary.
+ **Assist with operational checklists** , ensuring daily procedures are completed and tasks are managed effectively.
+ **Monitor and control guest billing** , ensuring accurate charges and prompt resolution of any discrepancies.
+ Ensure the **smooth functioning of the Property Management System (PMS)** , taking immediate action in the event of any system failures or emergencies.
+ Actively participate in **upselling and revenue initiatives** , promoting hotel facilities, dining outlets, and services to enhance revenue.
+ **Respond to emergency situations** , including system downtimes, and implement recovery procedures effectively.
+ Ensure that all team members are fully trained in **emergency protocols** , including fire safety, evacuation procedures, and first-aid measures.
+ Act as a **point of contact** in any crisis or incident situations, managing operations and guest welfare until resolution.
+ **Promote inter-hotel sales** , including dining, spa, pool, gym, and other in-house services, and encourage guests to take advantage of hotel amenities.
+ **Collaborate with the Concierge and Airport Concierge** team to ensure smooth transportation arrangements for guests, including airport pick-up/drop-off.
+ Keep up-to-date with **local events and attractions** , offering guests suggestions and recommendations as needed.
+ **Participate in IHG training programs** to improve personal skills and development.
+ Provide guidance and training for new team members, ensuring they understand hotel policies, procedures, and customer service standards.
+ Perform **ad-hoc duties** as required, stepping in to support the team with unexpected tasks or demands.
+ Ensure completion of any **necessary administrative work** , including the documentation of incidents, guest feedback, and other operational reports.
+ Represent the hotel brand with **pride and professionalism** , maintaining a polished appearance and professional demeanor at all times.
+ Be the **face of the hotel** during shift, ensuring that the team and guests feel supported and valued.
+ Support loyalty program initiatives by encouraging enrollment and educating guests about program benefits.
**What We Need From You**
+ Speak local language. English language skill both written and verbal is a plus.
+ Having self-transportation is an advantage.
+ Communication skills are utilized a significant amount of time when interacting with clients and the guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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Supervisor, Manufacturing Operations (Shift)

Analog Devices, Inc.

Posted 12 days ago

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Job Description

Supervisor, Manufacturing Operations (Shift) page is loadedSupervisor, Manufacturing Operations (Shift) Apply locations Malaysia, Penang time type Full time posted on Posted 10 Days Ago job requisition id R252607

Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare.

ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at and on LinkedIn and Twitter (X) .

  • Develop & optimize process parameters to meet yield & quality standards.
  • Collaborate with cross-functional teams to ensure successful implementation of new products/processes improvements.
  • Conduct troubleshooting and provide technical support to resolve process related problems.
  • Development, implement & maintain SOP, process documentation & troubleshooting guides.
  • Identify & drive opportunity for process, cost & cycle time improvement to support department goals.
  • Utilize statistical methodology & data analysis to monitor process capability & drive continuous improvement.
  • Qualify production personnel on processes & equipment operations.
  • Ensure compliance with safety regulation & company policies.
Qualification/Requirement
  • Bachelor/Master degree in Engineering, Material Science or Applied Science
  • Min 1 years working experiences in semiconductor manufacturing, knowledge in mold/ball mount/laser will be an advantage.
  • Good methodical approach in process optimization & harmonization.
  • Highly innovative, motivated & stress resistant individual with zero defect mindset
  • Good team player & able to communicate effectively in cross functional teams.

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Graduate JobRequired Travel: NoSimilar Jobs (5) Operator 1, Test Manufacturing locations Malaysia, Penang time type Full time posted on Posted 10 Days Ago time left to apply End Date: August 30, 2025 (27 days left to apply)Operator 1, Test Manufacturing locations Malaysia, Penang time type Full time posted on Posted 10 Days Ago time left to apply End Date: August 30, 2025 (27 days left to apply)Operator 1, Test Manufacturing locations Malaysia, Penang time type Full time posted on Posted 10 Days Ago time left to apply End Date: August 30, 2025 (27 days left to apply)

About Us

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at and on LinkedIn and Twitter (X) .

Come join ADI – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare.

ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.

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Supervisor, Manufacturing Operations (Shift)

Kelantan, Kelantan Analog Devices, Inc.

Posted 1 day ago

Job Viewed

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Job Description

Supervisor, Manufacturing Operations (Shift) page is loaded Supervisor, Manufacturing Operations (Shift) Apply locations Malaysia, Penang time type Full time posted on Posted 10 Days Ago job requisition id R252607 Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare. ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future. About Analog Devices Analog Devices, Inc. (NASDAQ:

ADI

) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at

on

LinkedIn

and

Twitter (X)

. Develop & optimize process parameters to meet yield & quality standards. Collaborate with cross-functional teams to ensure successful implementation of new products/processes improvements. Conduct troubleshooting and provide technical support to resolve process related problems. Development, implement & maintain SOP, process documentation & troubleshooting guides. Identify & drive opportunity for process, cost & cycle time improvement to support department goals. Utilize statistical methodology & data analysis to monitor process capability & drive continuous improvement. Qualify production personnel on processes & equipment operations. Ensure compliance with safety regulation & company policies. Qualification/Requirement

Bachelor/Master degree in Engineering, Material Science or Applied Science Min 1 years working experiences in semiconductor manufacturing, knowledge in mold/ball mount/laser will be an advantage. Good methodical approach in process optimization & harmonization. Highly innovative, motivated & stress resistant individual with zero defect mindset Good team player & able to communicate effectively in cross functional teams. For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process. Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group. Job Req Type: Graduate JobRequired Travel: No Similar Jobs (5)

Operator 1, Test Manufacturing locations Malaysia, Penang time type Full time posted on Posted 10 Days Ago time left to apply End Date: August 30, 2025 (27 days left to apply) Operator 1, Test Manufacturing locations Malaysia, Penang time type Full time posted on Posted 10 Days Ago time left to apply End Date: August 30, 2025 (27 days left to apply) Operator 1, Test Manufacturing locations Malaysia, Penang time type Full time posted on Posted 10 Days Ago time left to apply End Date: August 30, 2025 (27 days left to apply) About Us

Analog Devices, Inc. (NASDAQ:

ADI

) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at

on

LinkedIn

and

Twitter (X)

. Come join ADI – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare. ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Industry X - Productions & Operations Management Consulting

Kuala Lumpur, Kuala Lumpur Accenture Southeast Asia

Posted 7 days ago

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Job Description

S&C Industry X - Project Controls Manager / Senior Manager (Data Center Construction)

Join to apply for the S&C Industry X - Project Controls Manager / Senior Manager (Data Center Construction) role at Accenture Southeast Asia

As a Project Controls Manager / Senior Manager, you will oversee and manage project control systems and processes to ensure successful delivery of mission-critical projects. Your main responsibilities include safeguarding owner interests by optimizing cost, schedule, risk, and performance, while ensuring compliance with governance standards. Key duties include:

  1. Project Controls Strategy & Framework: Develop and implement tailored project controls systems, create templates and reporting standards, and advise owners on control strategies.
  2. Schedule Management: Oversee creation and maintenance of integrated schedules, perform critical path analysis, identify risks, and communicate updates effectively.
  3. Cost Management & Forecasting: Manage budgets, forecasts, analyze cost trends, and support funding requests.
  4. Risk and Change Management: Identify risks, develop mitigation strategies, oversee change processes, and maintain risk registers.
  5. Governance and Compliance: Ensure adherence to policies and standards, oversee contractor controls.
  6. Reporting and Analytics: Develop control reports, dashboards, and provide insights through analytics tools.
  7. Collaboration and Communication: Liaise between owner and EPC teams, facilitate stakeholder communication, and represent owner interests.
  8. Continuous Improvement: Enhance control processes, conduct lessons-learned reviews.

Minimum requirements:

  • Bachelor’s Degree in Construction Management, Engineering, or related field.
  • 10+ years in project controls management, with experience in data center or mission-critical projects.
  • Proficiency with project scheduling tools (Primavera P6, MS Project) and cost systems (SAP, Oracle, Procore).
  • Experience managing large-scale projects, owner representation, familiarity with MEP systems.
  • Strong analytical, communication, and stakeholder management skills.
  • Knowledge of industry standards (AACE, PMI) is preferred.

Additional details:

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Strategy/Planning and Consulting
  • Industries: Business Consulting and Services

This job is active and accepting applications.

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Industry X - Productions & Operations Management Consulting

Kuala Lumpur, Kuala Lumpur Accenture Southeast Asia

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

S&C Industry X - Project Controls Manager / Senior Manager (Data Center Construction)

Join to apply for the

S&C Industry X - Project Controls Manager / Senior Manager (Data Center Construction)

role at

Accenture Southeast Asia As a Project Controls Manager / Senior Manager, you will oversee and manage project control systems and processes to ensure successful delivery of mission-critical projects. Your main responsibilities include safeguarding owner interests by optimizing cost, schedule, risk, and performance, while ensuring compliance with governance standards. Key duties include: Project Controls Strategy & Framework:

Develop and implement tailored project controls systems, create templates and reporting standards, and advise owners on control strategies. Schedule Management:

Oversee creation and maintenance of integrated schedules, perform critical path analysis, identify risks, and communicate updates effectively. Cost Management & Forecasting:

Manage budgets, forecasts, analyze cost trends, and support funding requests. Risk and Change Management:

Identify risks, develop mitigation strategies, oversee change processes, and maintain risk registers. Governance and Compliance:

Ensure adherence to policies and standards, oversee contractor controls. Reporting and Analytics:

Develop control reports, dashboards, and provide insights through analytics tools. Collaboration and Communication:

Liaise between owner and EPC teams, facilitate stakeholder communication, and represent owner interests. Continuous Improvement:

Enhance control processes, conduct lessons-learned reviews. Minimum requirements: Bachelor’s Degree in Construction Management, Engineering, or related field. 10+ years in project controls management, with experience in data center or mission-critical projects. Proficiency with project scheduling tools (Primavera P6, MS Project) and cost systems (SAP, Oracle, Procore). Experience managing large-scale projects, owner representation, familiarity with MEP systems. Strong analytical, communication, and stakeholder management skills. Knowledge of industry standards (AACE, PMI) is preferred. Additional details: Seniority level: Mid-Senior level Employment type: Full-time Job function: Strategy/Planning and Consulting Industries: Business Consulting and Services This job is active and accepting applications.

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Inside Sales Team Lead Malaysia Operations Management 17-August-2025

TDCX Group

Posted 1 day ago

Job Viewed

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Job Description

Posted date 28 Jul 2025

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards
What is your mission?
  • Responsible for the day to day management of the contact centre to ensure that KPIs are met.
  • Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
  • Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
  • Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
  • Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
  • Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
  • Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Preferable with 2 years of working experience in the related field is required for this position
  • Experience leading, inspiring and motivating others to meet goals and metrics
  • Possess project and resource management skills
  • Strong communication and interpersonal skills
  • Excellent decision making and analytical skills.
  • Excellent verbal and written communication skills in English and the language of supporting market
Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.


Job Segment: Call Center, Inside Sales, Telemarketing, Manager, Advertising, Sales, Customer Service, Management, Marketing

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Inside Sales Team Lead Malaysia Operations Management 17-August-2025

Kelantan, Kelantan TDCX Group

Posted 1 day ago

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Job Description

Posted date 28 Jul 2025 #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission?

Responsible for the day to day management of the contact centre to ensure that KPIs are met. Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives. Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client. Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for?

Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field. Preferable with 2 years of working experience in the related field is required for this position Experience leading, inspiring and motivating others to meet goals and metrics Possess project and resource management skills Strong communication and interpersonal skills Excellent decision making and analytical skills. Excellent verbal and written communication skills in English and the language of supporting market Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Segment:

Call Center, Inside Sales, Telemarketing, Manager, Advertising, Sales, Customer Service, Management, Marketing

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Business Development Operations - Seller Management

Kuala Lumpur, Kuala Lumpur Shopee

Posted 12 days ago

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Job Description

About The Team

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

Job Description

  • Support the team by executing all administrative and operational duties.
  • Support the team with documentation of the Seller Programmes processes
  • Liaise with other internal teams (as and when required) to ensure the smooth execution of administrative and operational duties.
  • Other ad hoc tasks as needed

Requirements

  • Bachelor's Degree in a related field
  • Strong attention to detail and communication skills
  • Comfortable with Excel and handling data
  • Able to work independently, with a flexible and proactive attitude
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Seller Operations Project Management - Business Development

Kuala Lumpur, Kuala Lumpur Shopee

Posted 7 days ago

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Job Description

Seller Operations Project Management - Business Development

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Join to apply for the Seller Operations Project Management - Business Development role at Shopee

Seller Operations Project Management - Business Development

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Seller Operations Project Management - Business Development role at Shopee

  • Perform Data & Analytics (D&A) analysis where required to facilitate optimal outcomes across all initiatives
  • Project Management Office (PMO) activities for projects with a focus on business growth and profitability
  • Plan and roll out new internal and seller-facing initiatives to help the business more effectively achieve operational outcomes, and thus improve seller growth
  • Collaborate with Seller Community teams and Account Managers to identify structural issues impacting seller operational performance and pain points faced by sellers
  • Work with the Operations team to rollout programmes to Shopee sellers and to resolve structural operational issues impeding our sellers’ growth
  • Coordinate stakeholders across Business Development, Operations and Marketing to achieve initiative outcomes
  • Analyse and optimise internal processes across the Business Development teams to improve efficiency and reduce errors
  • Handle ad-hoc tasks as required

Job Description

  • Perform Data & Analytics (D&A) analysis where required to facilitate optimal outcomes across all initiatives
  • Project Management Office (PMO) activities for projects with a focus on business growth and profitability
  • Plan and roll out new internal and seller-facing initiatives to help the business more effectively achieve operational outcomes, and thus improve seller growth
  • Collaborate with Seller Community teams and Account Managers to identify structural issues impacting seller operational performance and pain points faced by sellers
  • Work with the Operations team to rollout programmes to Shopee sellers and to resolve structural operational issues impeding our sellers’ growth
  • Coordinate stakeholders across Business Development, Operations and Marketing to achieve initiative outcomes
  • Analyse and optimise internal processes across the Business Development teams to improve efficiency and reduce errors
  • Handle ad-hoc tasks as required

Requirements

  • Bachelor's degree in any field is required; a Master in Business Administration (MBA) would be advantageous
  • Experience in e-commerce, fast-paced tech start-ups, management consulting, corporate strategy, or private equity is a plus
  • Outstanding problem-solving and critical-thinking skills
  • Exceptional communication and project management skills
  • Result-oriented with bias for hands-on execution
  • Possess strong business acumen and commercial savviness
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Sales, Business Development, and Strategy/Planning
  • Industries Internet Marketplace Platforms and Technology, Information and Internet

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