What Jobs are available for Shift Manager in Malaysia?

Req ID:
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** PRD - Production
**Role:** Manager 1
**SAP Short Name:** MG1
**Job Title:** Production Manager 1
**Job Code:** MG1-OPS-PRD
**Job Level:** Band 09
**Direct/Indirect Indicator:** Indirect
**Summary**
This job is a first-level manager within a site. Provides direct management to semi-skilled and entry level professional employees performing diverse and/or specialized roles, or employees in more than one function or work group. This includes establishing annual plans/objectives and interpretation of policies related to the functional area. Contributes to policy development. Work is performed within established professional standards and practices. Receives assignments in the form of tasks and goals and follows established processes to meet the goals of the unit. Executes budgets, develops schedules, and enforces policies and procedures. Erroneous decisions or failure to achieve results may have a negative impact on the site's/departments operations, schedules, and/or performance goals. Provides immediate supervision to employees in more than one function or work group, assigning tasks and checking work at regular intervals. Directs subordinates to achieve assignments using established guidelines, procedures, and policies. Makes hiring and firing decisions. Reviews employees performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Interacts directly with subordinates and peer groups. Builds strong internal and external relationships that require exchanging of information and providing explanations in a problem solving capacity.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Receives a daily production schedule from planning; receives material to manufacture modify or repair products from logistics.
+ Coordinates these inputs and a variety of resources (e.g., materials, personnel, equipment, etc.) to achieve on-time production of quality products within budget guidelines.
+ Identifies and resolves bottlenecks in the production process.
+ Identifies limits to production and guides teams to continuously improve processes.
**Knowledge/Skills/Competencies**
+ In-depth knowledge of the production process and the tools and equipment used in the process.
+ Knowledge of materials and processes
+ In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, on-time delivery and the profitability of the unit.
+ Ability to coordinate a wide variety of resources to meet production quality and quantity metrics within a highly dynamic environment
+ Ability to effectively communicate with a wide variety of internal and external customers.
+ Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve high production levels within tight time deadlines
+ Good understanding of IT concepts and integrated business applications
**Physical Demands**
+ Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
+ Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data. ~Occasional overnight travel is required
+ Above demands are carried out within the local existing Health and Safety guidelines
**Typical Experience**
+ Five to seven years of relevant experience
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Position Summary:
The person is responsible for the overall manufacturing operations; resource utilization, product quality and etc.

Responsibilities:

• Assist to oversee the daily operations of the factory and to develop an effective network of communication across the departments (Sales, Procurement and Finance, HR & Admin) to ensure shared knowledge and understanding of business activity
• Responsible to continuously develop and enhance the manufacturing process and factory operations
• Ensure optimum deployment or manpower and materials
• Implement process improvements to increase safety and quality, while reducing costs
• Lead in continuous improvement of the plant operations, compliance to production and safety procedures etc
• Lead in developing strategies, procedures and policies, action plans etc to accentuate the growth and progress of the entire factory operations
• Involve in any assigned Ad-hoc projects

Requirements:

• Candidate must possess at least a Degree, Bachelors Degree in Food Tech or equivalent field
• Minimum 5 years in factory management experience or in similar capacity
• Required language : English & Bahasa Malaysia
• Good in critical thinking and problem solving skills
• A team player with good management and interpersonal skills
• Meticulous and ability in meeting tight deadlines
• Location : Kawasan Perusahaan Perai,Penang.

We are currently exploring potential candidates for an upcoming role at McDermott. While this position is not yet open for active recruitment, we want to connect with talented individuals who may be interested in future projects withs us. If you are passionate about building energy's future and want to be considered when this role becomes available, we encourage you to submit your details.
**Job Overview:**
Responsible for Package Management of the subsea production system scope, reporting to the Supply Chain Manager.
Formal point of contact for all aspects related to the package. The Package Manager is responsible for ensuring on-time and in-specification delivery of the package scope and responsible for all internal and external interfaces related to the package.
**Key Tasks and Responsibilities:**
+ Act as the Formal point of contact for all communications on the package, internal and external.
+ Take all reasonable steps to ensure that company guidelines on safety and environmental issues are passed on to the supplier, understood, and adhered to.
+ Provide leadership and commitment to HSES matters within the project.
+ Ensure that project execution and procurement execution processes are adhered to.
+ Manage the design and engineering phase by coordinating supplier design activities to align with internal design activities and managing interface between the respective internal marine and engineering stakeholders and supplier stakeholders.
+ Manage all aspects of the end user interface with the supplier including, but not limited to kick off meetings, documentation reviews, pre-production meetings and other defined intervention points.
+ Ensuring the delivery of the key package activities adhere to the requirements of the Quality Management System.
+ Establish & maintain relationships with the internal and external stakeholders.
+ Manage all commercial interfaces with supplier and internal stakeholders.
+ Ensure compliance with the Contract to deliver assigned packages.
+ Monitor and manages the delivery risk profile & mitigation measures with assistance from relevant departments, ensure key progress measurements on their packages are maintained
+ Monitor purchase order costs (actual + forecast) against budget cost on a continual basis.
+ Liaise with project planner and fabrication team reporting and updating against baseline delivery dates and advising project management of any anomalies
+ Manage the escalation process within the greater organization including category management and functional management team.
+ Oversee contingency planning and lessons learnt for the delivery scope.
+ Ability to effectively communicate with various levels of the project management team, functional departments, and end user client on matters of safety, quality, commercial, contractual, engineering and operations related to the package.
+ Strong interpersonal skills with the ability to lead a delivery team. Success of package delivery is dependent on effective interfacing across various functions (in particular Engineering, Fabrication, Quality, HSE, Cost Control, Legal and Finance.
**Essential Qualifications and Education:**
+ Master's Degree (or equivalent) in Engineering
+ 15 years' experience in the Subsea Oil and Gas Industry in engineering / supply chain with full project lifecycle experience.
+ Proven track record in demonstrating effective leadership to deliver complex subsea equipment packages in the Oil and gas Industry.
+ Commercial and contractual focused. Successful candidates should have proven experience with contracts (purchase orders and subcontracts) terms and conditions, commercial negotiation and contract management.
+ Proven track record working in a fast track schedule driven environment, in particular in an EPCI environment.
+ Ability to work in a dynamic environment where honesty and integrity are essential ingredients to succeed.
+ Engineering Experience
+ Quality Control Experience
+ Experience of deepwater subsea installation operations.
+ Ability to manage end user.
+ Ability to manage supplier
+ Ability to manage internal stakeholders.
#LI-RI1
Our ingenuity fuels daily life. Together, we've forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.
For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.
McDermott is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, genetic information, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

**Description**
+ **Ensure maximum guest satisfaction** through personal recognition and prompt, cordial attention from arrival to departure.
+ Monitor and ensure that **IHG One Rewards Members, InterContinental Ambassadors** , and VIP guests receive exceptional attention, care, and personalized service during their stay.
+ Address and resolve **guest complaints and incidents** in a timely and effective manner, coordinating with the Duty Manager when needed and documenting actions in the Log Book.
+ Respond promptly to **guest needs** , ensuring requests are met and problems are solved with a focus on **guest satisfaction** and experience.
+ Handle guest **inquiries** about hotel services, local attractions, and activities, offering tailored suggestions and assistance.
+ Supervise and manage **Front Office** , **Guest Relations** , and **Reception** teams, ensuring a high standard of service is maintained.
+ Ensure all team members are properly trained on **systems, security protocols** , and **service standards** to maintain smooth operations.
+ Actively **mentor, coach, and provide feedback** to team members, supporting their professional development and improving team performance.
+ Monitor and enforce **standards of conduct, uniform, hygiene** , and appearance to maintain a professional image.
+ Ensure that team members have the **tools and equipment** needed to effectively carry out their job duties.
+ **Coordinate with other departments** to ensure smooth guest service and resolve any issues promptly.
+ Oversee **shift operations** , ensuring front office processes, check-in/check-out procedures, and room assignments are completed efficiently.
+ Ensure **hotel policies** and **standards** are adhered to across all areas, maintaining consistency in operations and guest experience.
+ **Review daily reports** , including guest billing instructions, credit limits, and the rate variance report to ensure compliance and revenue control.
+ Monitor occupancy, room availability, and ensure rooms are **prepared on time** for arriving guests, coordinating with Housekeeping and Maintenance as necessary.
+ **Assist with operational checklists** , ensuring daily procedures are completed and tasks are managed effectively.
+ **Monitor and control guest billing** , ensuring accurate charges and prompt resolution of any discrepancies.
+ Ensure the **smooth functioning of the Property Management System (PMS)** , taking immediate action in the event of any system failures or emergencies.
+ Actively participate in **upselling and revenue initiatives** , promoting hotel facilities, dining outlets, and services to enhance revenue.
+ **Respond to emergency situations** , including system downtimes, and implement recovery procedures effectively.
+ Ensure that all team members are fully trained in **emergency protocols** , including fire safety, evacuation procedures, and first-aid measures.
+ Act as a **point of contact** in any crisis or incident situations, managing operations and guest welfare until resolution.
+ **Promote inter-hotel sales** , including dining, spa, pool, gym, and other in-house services, and encourage guests to take advantage of hotel amenities.
+ **Collaborate with the Concierge and Airport Concierge** team to ensure smooth transportation arrangements for guests, including airport pick-up/drop-off.
+ Keep up-to-date with **local events and attractions** , offering guests suggestions and recommendations as needed.
+ **Participate in IHG training programs** to improve personal skills and development.
+ Provide guidance and training for new team members, ensuring they understand hotel policies, procedures, and customer service standards.
+ Perform **ad-hoc duties** as required, stepping in to support the team with unexpected tasks or demands.
+ Ensure completion of any **necessary administrative work** , including the documentation of incidents, guest feedback, and other operational reports.
+ Represent the hotel brand with **pride and professionalism** , maintaining a polished appearance and professional demeanor at all times.
+ Be the **face of the hotel** during shift, ensuring that the team and guests feel supported and valued.
+ Support loyalty program initiatives by encouraging enrollment and educating guests about program benefits.
**What We Need From You**
+ Speak local language. English language skill both written and verbal is a plus.
+ Having self-transportation is an advantage.
+ Communication skills are utilized a significant amount of time when interacting with clients and the guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**THE FUTURE IS WHAT WE MAKE IT.**
**Field Operations Manager**
**Location: Malaysia, Thailand, Vietnam, Indonesia, Singapore**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
As a Field Operations Manager, your focus will be responsible for managing and developing the Field Service Specialists (FSS) in their respective Territories. The FOM will drive the team to deliver operational excellence, ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. This role is accountable for driving growth across all LSS service delivery modes through effective workforce planning, delivery coordination, and ensuring compliance with Honeywell and customer Quality, Health, Safety, and Environmental requirements following strict adherence to the Honeywell Accelerator AMS GDM.
**Key Responsibilities**
**Customer Engagement**
+ Develop strong trust relationships with key customer contacts.
+ Provide exceptional support to customers, act as person in charge responsible to track and resolve any Customer escalations, issues or concerns.
+ Collaborate with:
+ Contract Managers to plan and schedule labour resources to meet the needs of customers aligned to their contract entitlements.
+ Project Managers to plan and schedule labour resources to meet the needs of customers aligned to their Project Schedule and commitments.
+ FSMs, Spot Co-ordinators, Branch lead service engineers or directly contact customers to schedule FSS contract or SPOT activities.
+ Monitor and push Pulsar adaption in the region.
+ NPS - Responsible for driving Pulsar Survey adaption across the region and NPS for services.
+ NPS - Track the detractor scores (-ve NPS ratings) across all modes and remedial actions taken and ensure satisfactory closure with customer.
+ Understand the Customer base, identify FSS skills gaps and drive competencies to support future needs
**Operational**
+ Support Campaign roll-out within the region. Responsible to drive growth through BTB campaigns and regional/pole special to push the short cycle order and revenue growth.
+ Responsible for driving MOS with FSMs, Spot Co-ordinators, Branch lead service engineers for SPOT & Parts Revenue and Billing, Front-log & Back-log forecast and planning included.
+ Regional focal for ISC Demand planning for Hardware & Software shipments - Attend the monthly regional and pole level MOS calls, Provide Material SIOP forecasts for month & quarter.
+ Maintain Billability and Utilization for region as per global standard or regional agreement. Participate in burden rate & recovery review at set frequency.
+ Ensure Installed Base Audits are planned and completed on schedule.
+ Drive and monitor Honeywell HSE culture and ensure compliance with safety and environmental regulations, track and monitor SOS metrices.
+ Ensure that all HSE requirements for customer sites are thoroughly documented, regularly updated, and communicated to stakeholders prior to any FSS site visit.
+ Ensure operational excellence and adherence to quality standards as per Honeywell Accelerator AMS GDM.
+ Ensure that FSS service visit reports are attached to all Work Orders to comply with Honeywell Accelerator AMS GDM, reduce disputes and support reduction in Short Cycle Past Dues.
+ Work with cross-functional teams to achieve business objectives.
+ Monitor and analyse performance metrics to identify areas for operational improvement.
+ Drive continuous improvement initiatives to enhance operational efficiency.
+ Develop a strong network across the territory and HPS business teams to guarantee customer delivery satisfaction.
**Work Force Planning**
+ Optimize resource allocation and drive productivity.
+ Ensure FSS time entry, billability and overtime meet business targets.
+ Ensure effective work execution, planning, and competency of the teams in their territory.
+ Manage the relationship with GES and COEs for outsourcing packaged work.
+ Work with labour resource pools such as GES, Contractors and other LOBs to support field activities ensuring compliance to local laws, HSE compliance and correct documentation as required.
+ Ensure correct visas for foreign workers in partnership with FSM and GMS.
+ Ensure that compliance measures are established prior to travel, addressing all GMS aspects, including Immigration, Tax, and Social Security.
+ Ensure labor SIOP reporting and planning is maintained to optimize labor resourcing including driving the quarterly SIOP MOS for your area of responsibility.
+ Ensure Work Execution planning is completed to understand the resource and skill requirements.
**Training and Development**
+ Ensure all FSS in their territory are fully trained and understand business drivers and tools required to fulfill their role.
+ Identify FSS skills gaps and drive competencies to support future needs.
+ Ensure the scheduling and completion of training plans for technical (CEAT) and soft skills, new products, quality and mandatory HSE Training for all FSSs and TECPros if applicable across their territory.
+ Monitor and alert FSSs of expiring CEAT Certifications and proactively drive recertifications.
+ Manage and support the rollout of processes, training, tools, and initiatives, including productivity and its tracking
**Key Experience & Capabilities:**
+ Qualification: Engineering Degree in Instrumentation & Controls or Electronics & Controls or Equivalent
+ Experience: 15+ years of relevant Industry Experience involving Field/Project Engineering, Last 5 years preferably spent as responsible for Customer Management / Project Management. Need to demonstrate ability to collaborate with teams across the businesses / functions and work in a highly matrix environment to deliver expected results.
+ Skills of Importance - Customer Satisfaction, Customer Experience, Operations Efficiency, Organizational Process Alignment, Change Management Planning, Team Management, Operations Support, Results.
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
**Copyright © 2024 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

The Regional Section Manager of Account Operations is working directly with Account Operations Group Managers and responsible for the work of Account Operations Managers and Account Operations Representatives who are reporting to the Group Managers. Responsible for driving key business processes promoting the effortless Customer Experience mindset. Account Operations Regional Section Manager will work with the Sales Leadership, Senior Management and Executives and other members of the NI team, collaborating and contributing to the overall strategy and providing clear direction and support. The senior manager is results-oriented, highly motivated and demonstrates leadership resulting in optimal team performance using her/his history of successfully managing and leading operations.
**In This Role, Your Responsibilities Will Be:**
Contributes to the development of functional strategy and provides leadership in the development of new processes, or technologies in support of this strategy
· Participates with senior management/executives to contribute to business planning and objectives setting for function
· Responsible for projects or processes of significant strategic or commercial importance for project results. Provides consultative direction with senior management
· Assigns, manages and facilitates others to fully complete tasks and goals on time
· Leader who provides strategic direction, motivation and coaching in connecting the team to NI's core strategic vision.
· Establish self as a key partner to the Sales Leadership Team through effective stakeholder collaboration and driving
· Customer first alignment in support of business goals achievement.
· Partner with global operations counterparts, to steer alignment and consistency in value delivered throughout the Operations opportunity engagement (pre-sales, post sales) process in line with our treatment and coverage
· Demonstrate a proactive, visionary, open growth mindset.
· Provide in-depth analysis of work scope, select appropriate methods and techniques to obtain solution and results.
· Recruit, develop, coach and manage a high performing team, including team managers that builds operational alignment with Sales and supporting stakeholders through the entire opportunity life cycle and buying process.
· Partner with both Revenue Operations teams on Customer Experience, Sales productivity, Workload management, Company financial targets and formalize employee development and continuous improvement opportunities
· Establish, develop and apply Key Performance Indicators that motivate and drive accountability throughout the team and to achieve desired results.
· Recognize and promote team successes that reflect customer and business impact and overall achieve strategic objectives.
· Identify process improvement areas and solutions, share and encourage best practices, and work with the global business team to transform from reactive to predictive
· Account Health / Escalations: Regular cadence with team members ensuring account health, reducing customer effort
· Coaches and mentors less experienced staff
· Maintains a team focus on project and business goals that align with functional strategy
**For This Role, You Will Need:**
· Bachelor's degree in a technical, business or communications field preferred.
· Relevant work experience with demonstrated leadership and vision in managing staff, managers, groups and projects or initiatives.
· Proven ability to build trusted and collaborative relationships with Sales stakeholders and functional area managers.
· Ability to drive and maintain team focus during periods of organizational change and evolution.
· Ability to build a team to deliver high value back to the organization
Preferred Qualifications That Set You Apart:
Excellent interpersonal and situational leadership skills to coach and develop team.
Exceptional verbal and written communication skills to connect with varied audiences across multi-cultural and language environments.
Organizational agility - the ability to maneuver inside of NI to accomplish multifaceted objectives across BU, Global Operations, Sales and Planning.
SFDC Opportunity Management Process
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Job Title:
Operations Manager 1
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
**Essential Functions/Core Responsibilities**
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
- Attend business reviews with the client
- Handle a team of team leaders
**Candidate Profile**
- Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
- Call center experience preferred
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
- Work well under pressure and follow through on items to completion while maintaining professional demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
**Career Framework Role**
Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Job Description**
**Purpose**
Reporting into the Design Excellence & Operations Lead AMEA, you will lead Design Operations for the AMEA region, ensuring that global design standards, systems, and processes are implemented efficiently and consistently across all brands and markets. You will play a visible and influential role, representing the global design mission and driving partners and teams to deliver with quality, speed, and precision. You will enable seamless, scalable, and high-performing design operations - championing best practice, driving continuous improvement, and ensuring every execution upholds brand standards and reflects strategic design intent.
**Accountabilities**
**Governance and partner management**
+ Drive the effective management of AMEA Artwork and Pre-Press Partners, ensuring strong relationships, clarity of responsibilities, and full alignment with global design standards and best practice processes.
+ Deliver regular reports, tracking and analysing Key Performance Indicators and Service Level Agreements to monitor performance and identify areas for improvement.
+ Act as an accountable regional contact point for global design operations, ensuring AMEA requirements and challenges are represented in global forums.
+ Partner across the full design ecosystem (design to shelf) - from strategic design to adaptive and executional partners.
**Executional excellence**
+ Lead the seamless transition from approved design through artwork, pre-press, and print execution, ensuring flawless delivery of brand touchpoints, with a specific focus on 2D packaging.
+ Champion and apply best practice design operations methodologies to simplify, standardise, and optimise workflows across the region.
+ Manage colour accuracy, print quality, and material standards, ensuring visual consistency across substrates and packaging formats.
+ Collaborate closely with cross-functional teams to identify and resolve technical or process challenges that could affect execution quality or timelines.
+ Support the implementation of new tools or process enhancements that improve effectiveness, efficiency and consistency across markets.
**Brand consistency and quality management**
+ Safeguard global and local brand design integrity across all consumer touchpoints, acting as a quality leader and excellence advocate to ensure accuracy and consistency when translating strategic design intent across markets and categories.
+ Champion colour management standards and maintain oversight of brand consistency across multiple markets and categories.
**Collaboration, leadership and capability building**
+ Work collaboratively across regional marketing, procurement, R&D, and design partners to embed operational excellence as a shared responsibility.
+ Demonstrate leadership through influence - setting high standards, guiding agencies and internal teams, and motivating others to deliver stronger outcomes.
+ Support the Design Excellence & Operations Lead AMEA in implementing process improvements and sharing best practice across teams and markets, helping cross-functional partners understand and apply design processes effectively to strengthen capability, consistency, and compliance with global standards.
+ Act as a regional advocate for the global design organisation, helping translate global direction into local action and inspiring a culture of partnership and accountability.
**Requirements**
+ Strong technical understanding of Design, Artwork, Pre-Press, and Print processes, with the ability to translate creative intent into flawless execution.
+ Appreciation of strategic design principles and the value of design excellence in driving business growth.
+ Experience in brand consistency management across consumer touchpoints (FMCG or similar consumer industries).
+ Expertise in colour management across print and digital formats.
+ Confidence and credibility when engaging with senior business stakeholders across functions and markets.
+ An eye for detail and strong organisational skills.
+ Diligent, self-motivated, and accountable approach to managing multiple projects through to print/execution.
+ Collaborative mindset, with a strong sense of shared purpose and contribution to a global design organisation.
+ Ability to manage workload and deadlines independently while maintaining accuracy and quality.
+ Fluent in Mondelez business language (English).
+ Demonstrates leadership through influence, modelling excellence in collaboration, delivery, and continuous improvement.
**Experience**
+ Minimum 3-5 years experience in a similar design operations or graphic change management role.
+ Experience working across multiple markets and time zones on global and local brands.
+ Proven track record in managing complex brand portfolios and packaging ranges across multiple categories.
+ Hands-on experience with colour management, artwork approval, and print quality control across substrates and pack types.
+ Experience managing critical path timelines and ensuring delivery against product launch schedules.
+ Strong internal stakeholder management and external partner engagement skills.
+ Experience working within a matrixed, multinational organisation and contributing to cross-regional alignment.
No Relocation support available
**Business Unit Summary**
**Headquartered in Singapore, Mondelēz International's Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as** **_Oreo_** **and** **_belVita_** **biscuits,** **_Kinh Do_** **mooncakes,** **_Cadbury, Cadbury Dairy Milk_** **and** **_Milka_** **chocolate,** **_Halls_** **candy,** **_Stride_** **gum,** **_Tang_** **powdered beverage and** **_Philadelphia_** **cheese. We are also proud to be named a Top Employer in many of our markets.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Marketing Excellence
Marketing
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.

**Job Description Summary**
The Commercial Operations Manager is part of the commercial team in driving growth across the various business units. The role provides accurate and timely commercial, and operations support during the entire sales and operations cycle to ensure key corporate objectives are met. The Commercial Operations Manager must also understand and be ready to respond to the market changing environment.
**Job Description**
**About** **BD**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
**JOB FUNCTION**
+ Ensure standardized S&OP process across all BD businesses and distributors. Help achieve distributor sales target /financial reconciliation and keep healthy channel inventory
+ Partner with SEA planning to directly work with Country and Business Leaders, Distributors and relevant stakeholders to establish (using Distributor in-market and inventory data) accurate demand forecasting/planning.
+ Attend and ensure pre-consensus meetings are conducted according to agenda and with high quality outputs
+ Analyze and provide comments to monthly country performance on In-Market Sales, Trade Sales, and Future Days' Sales (FDS) inventory level across all businesses.
+ Monitor and escalate inventory risks for appropriate action.
+ Work closely with business teams to ensure successful implementation of corporate-level sales operation strategy, projects, and processes.
+ Support businesses to streamline and optimize sales and operations processes with distributors.
+ Drive the achievement of distributor KPIs by functioning as key contact person to distributors.
+ Review and approve distributor charges/claims as per distributor agreement, e.g. excess pallet, urgent requests to end-customers, samples etc.
+ Accountable for the in-market sales tool, Salesforce.com, ensuring the integrity of the data always, implementation of system changes and modifications.
+ Process owner for production of sales performance reports and incentives calculation, validation and approval routing.
+ New product introduction and launch planning with cross-functional stakeholders.
+ Analyze internal business trends and processes to enable Country General Manager to address or improve them.
+ Perform other tasks that may be assigned from time to time.
+ Distributor Management
+ Monitor Distributor performance using Dashboard
+ Review Distributor Channel Inventory and IMS trends
+ Participate in review of Distributor Planning/Collaboration & Country S&OP (where applicable)
+ Participate in annual Distributor evaluation(where applicable)-
**Others**
+ Continuous improvement: Process, System and People
+ Performs any other tasks and key projects as assigned
+ Identify gaps, spot problems, diagnosis of the issues, evaluating alternatives.
+ Implement remedial measures both short term & long-term
+ Quick response in time, Right Solution, Communication
**POSITION REQUIREMENTS**
+ Degree in Business Management / Supply Chain/Engineering
+ Min 4-7 years of Supply Chain /Operations management experience
+ Excellent SAP, BW & APO knowledge
+ Proficient in MS Excel application
+ Possess analytical skill and ability to enjoy data mining/ report analysis
+ Ability to perform root cause analysis with recommendation of resolution
+ Excellent interpersonal and communication skills
+ Business and customer oriented and a good team player
+ Fluent English in both written & spoken. Other Asian language(s) would be a strong asset.
**BD Core competency**
+ Process Effectiveness
+ Customer Focus
+ Drive for results
+ Continuous & Versatile Learning
**Functional (Knowledge)**
+ Demand Planning & Analysis
+ Customer & Market knowledge
+ Sales & Operational Planning
+ CPFR
+ Distributor Management
**Functional (skills)**
+ Inventory Management
+ Planning / Forecasting Techniques
**Regulatory competency**
+ Good Distribution Practice for Medical Devices (GDPMDS)
+ Sarbanes Oxley (SOX)
**Enterprise** **Competency**
+ SAP
+ APO
+ BW
+ Continuous Improvement Processes and Tools
+ BI Tool ( eg.Qliksense, Power BI.)
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
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**Primary Work Location**
MYS Kuala Lumpur - Damansara Heights
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.