72 Shift Leader jobs in Malaysia

Company Description

Bosch in Malaysia is a part of the Bosch Group, a leading global supplier of technology and services. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life”. Bosch has been present in Malaysia since 1923, represented by Robert Bosch Sdn Bhd. In Malaysia, Bosch is active in four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The company has three manufacturing sites and research and development offices in Penang, producing automotive electronics, power tools and steering systems, and now a fourth plant with a final testing centre for sensors and semiconductors. PgP5 Plant is Bosch Group’s newest expansion in Malaysia a semiconductor test site in Batu Kawan Penang. The construction has begun in May 2021 and first series of production commenced in 2023. With the long-term forecasts for growth of semiconductor component quantities, coupled with the front-end production in Bosch’s Dresden facility in Germany, capacity expansion is required for the back-end production, which is the final testing phase of semiconductors and sensors. PgP5 will primarily focus on the final testing of components manufactured at Bosch Automotive Electronics’ fab in Dresden, Germany. The plant will also house R&D and training facilities. Job Description

Job Overview To lead and supervise a team to meet production target and delivery. To identify and resolve production issues to minimize downtime. To collaborate with other departments to optimize workflows. To train and develop production staff to enhance skills and efficiency. To track and report on production KPIs for continuous improvement. Job Description To lead and supervise a team of operators and technician on the production line. To perform Daily Leadership Routine (DLR) meeting with respective team. To perform eLPC every first day of shift. To lead daily handshake meeting with other shift. To ensure all team members are trained according to work instruction. To monitor the flow of production to ensure efficiency and productivity. To communicatie with other department (Logistic, Equipment Engineer, Products Engineer and etc) and coordinate production needs. Identify area for process improvement to increase productivity. Trigger technicians/engineers in the event of non-conformities are found. Qualifications

At least 5 to 10 years of working experience in the manufacturing environment in production environment Diploma qualification is a must, preferably in Electrical & Electronics or Semiconductors production Possess strong communication and interpersonal skills to collaborate with teams. Ability to resolve conflicts and foster a positive work environment. Demonstrate Team-oriented approach to encourage cooperation and motivation. Possess In-depth knowledge of production processes and quality standards. Proficiency in production management software and data analysis tools. Understanding of lean manufacturing and continuous improvement methodologies. Ability to lead, motivate, and develop a high-performing team. Strong decision-making skills to manage production challenges effectively. Capability to delegate tasks efficiently while maintaining accountability. Proactive approach to identifying and implementing process improvements. Adaptability to changing priorities in a dynamic production environment. Focus on efficiency and cost-effectiveness to enhance operational performance. Additional Information

Min. 3 months intensive training and competency build up in Germany Benefits: Company Insurances, Transport Allowance, Flexi Work hours, Car Loan Interest Subsidy, Meal Subsidy, higher EPF contribution etc.

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• Ensure maximum guest satisfaction through personal recognition and prompt, cordial attention from arrival to departure.
• Monitor and ensure that IHG One Rewards Members, InterContinental Ambassadors , and VIP guests receive exceptional attention, care, and personalized service during their stay.
• Address and resolve guest complaints and incidents in a timely and effective manner, coordinating with the Duty Manager when needed and documenting actions in the Log Book.
• Respond promptly to guest needs , ensuring requests are met and problems are solved with a focus on guest satisfaction and experience.
• Handle guest inquiries about hotel services, local attractions, and activities, offering tailored suggestions and assistance.
• Supervise and manage Front Office , Guest Relations , and Reception teams, ensuring a high standard of service is maintained.
• Ensure all team members are properly trained on systems, security protocols , and service standards to maintain smooth operations.
• Actively mentor, coach, and provide feedback to team members, supporting their professional development and improving team performance.
• Monitor and enforce standards of conduct, uniform, hygiene , and appearance to maintain a professional image.
• Ensure that team members have the tools and equipment needed to effectively carry out their job duties.
• Coordinate with other departments to ensure smooth guest service and resolve any issues promptly.
• Oversee shift operations , ensuring front office processes, check-in/check-out procedures, and room assignments are completed efficiently.
• Ensure hotel policies and standards are adhered to across all areas, maintaining consistency in operations and guest experience.
• Review daily reports , including guest billing instructions, credit limits, and the rate variance report to ensure compliance and revenue control.
• Monitor occupancy, room availability, and ensure rooms are prepared on time for arriving guests, coordinating with Housekeeping and Maintenance as necessary.
• Assist with operational checklists , ensuring daily procedures are completed and tasks are managed effectively.
• Monitor and control guest billing , ensuring accurate charges and prompt resolution of any discrepancies.
• Ensure the smooth functioning of the Property Management System (PMS) , taking immediate action in the event of any system failures or emergencies.
• Actively participate in upselling and revenue initiatives , promoting hotel facilities, dining outlets, and services to enhance revenue.
• Respond to emergency situations , including system downtimes, and implement recovery procedures effectively.
• Ensure that all team members are fully trained in emergency protocols , including fire safety, evacuation procedures, and first-aid measures.
• Act as a point of contact in any crisis or incident situations, managing operations and guest welfare until resolution.
• Promote inter-hotel sales , including dining, spa, pool, gym, and other in-house services, and encourage guests to take advantage of hotel amenities.
• Collaborate with the Concierge and Airport Concierge team to ensure smooth transportation arrangements for guests, including airport pick-up/drop-off.
• Keep up-to-date with local events and attractions , offering guests suggestions and recommendations as needed.
• Participate in IHG training programs to improve personal skills and development.
• Provide guidance and training for new team members, ensuring they understand hotel policies, procedures, and customer service standards.
• Perform ad-hoc duties as required, stepping in to support the team with unexpected tasks or demands.
• Ensure completion of any necessary administrative work , including the documentation of incidents, guest feedback, and other operational reports.
• Represent the hotel brand with pride and professionalism , maintaining a polished appearance and professional demeanor at all times.
• Be the face of the hotel during shift, ensuring that the team and guests feel supported and valued.
• Support loyalty program initiatives by encouraging enrollment and educating guests about program benefits.

What We Need From You

• Speak local language. English language skill both written and verbal is a plus.
• Having self-transportation is an advantage.
• Communication skills are utilized a significant amount of time when interacting with clients and the guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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**Your Day** **To Day**
+ **Ensure maximum guest satisfaction** through personal recognition and prompt, cordial attention from arrival to departure.
+ Monitor and ensure that **IHG One Rewards Members, InterContinental Ambassadors** , and VIP guests receive exceptional attention, care, and personalized service during their stay.
+ Address and resolve **guest complaints and incidents** in a timely and effective manner, coordinating with the Duty Manager when needed and documenting actions in the Log Book.
+ Respond promptly to **guest needs** , ensuring requests are met and problems are solved with a focus on **guest satisfaction** and experience.
+ Handle guest **inquiries** about hotel services, local attractions, and activities, offering tailored suggestions and assistance.
+ Supervise and manage **Front Office** , **Guest Relations** , and **Reception** teams, ensuring a high standard of service is maintained.
+ Ensure all team members are properly trained on **systems, security protocols** , and **service standards** to maintain smooth operations.
+ Actively **mentor, coach, and provide feedback** to team members, supporting their professional development and improving team performance.
+ Monitor and enforce **standards of conduct, uniform, hygiene** , and appearance to maintain a professional image.
+ Ensure that team members have the **tools and equipment** needed to effectively carry out their job duties.
+ **Coordinate with other departments** to ensure smooth guest service and resolve any issues promptly.
+ Oversee **shift operations** , ensuring front office processes, check-in/check-out procedures, and room assignments are completed efficiently.
+ Ensure **hotel policies** and **standards** are adhered to across all areas, maintaining consistency in operations and guest experience.
+ **Review daily reports** , including guest billing instructions, credit limits, and the rate variance report to ensure compliance and revenue control.
+ Monitor occupancy, room availability, and ensure rooms are **prepared on time** for arriving guests, coordinating with Housekeeping and Maintenance as necessary.
+ **Assist with operational checklists** , ensuring daily procedures are completed and tasks are managed effectively.
+ **Monitor and control guest billing** , ensuring accurate charges and prompt resolution of any discrepancies.
+ Ensure the **smooth functioning of the Property Management System (PMS)** , taking immediate action in the event of any system failures or emergencies.
+ Actively participate in **upselling and revenue initiatives** , promoting hotel facilities, dining outlets, and services to enhance revenue.
+ **Respond to emergency situations** , including system downtimes, and implement recovery procedures effectively.
+ Ensure that all team members are fully trained in **emergency protocols** , including fire safety, evacuation procedures, and first-aid measures.
+ Act as a **point of contact** in any crisis or incident situations, managing operations and guest welfare until resolution.
+ **Promote inter-hotel sales** , including dining, spa, pool, gym, and other in-house services, and encourage guests to take advantage of hotel amenities.
+ **Collaborate with the Concierge and Airport Concierge** team to ensure smooth transportation arrangements for guests, including airport pick-up/drop-off.
+ Keep up-to-date with **local events and attractions** , offering guests suggestions and recommendations as needed.
+ **Participate in IHG training programs** to improve personal skills and development.
+ Provide guidance and training for new team members, ensuring they understand hotel policies, procedures, and customer service standards.
+ Perform **ad-hoc duties** as required, stepping in to support the team with unexpected tasks or demands.
+ Ensure completion of any **necessary administrative work** , including the documentation of incidents, guest feedback, and other operational reports.
+ Represent the hotel brand with **pride and professionalism** , maintaining a polished appearance and professional demeanor at all times.
+ Be the **face of the hotel** during shift, ensuring that the team and guests feel supported and valued.
+ Support loyalty program initiatives by encouraging enrollment and educating guests about program benefits.
**What We Need From You**
+ Speak local language. English language skill both written and verbal is a plus.
+ Having self-transportation is an advantage.
+ Communication skills are utilized a significant amount of time when interacting with clients and the guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

The primary role of Production & Assembly function is to manufacture, assemble and pack products. Key deliverables include, managing the day-to-day production & planning functions for manufacturing whilst supporting changing demands. Programming, set-up, and monitoring of the production equipment/processes and performing assembly operations. Performing Quality control checks of Incoming and finished goods. Ensuring compliance to ResMed’s Quality, OH&S, GMP policies and regulatory requirements.

At ResMed, we are pioneers in innovative solutions that transform healthcare. Our digital health technologies and cloud-connected medical devices empower individuals with chronic diseases to live healthier, higher-quality lives. Operating in over 140 countries, we are dedicated to improving quality of life, reducing the impact of chronic disease, and lowering healthcare costs.

Exciting Growth Opportunity in ResMed Manufacturing facility in Johor Bahru.

ResMed Malaysia Operations (RMO) team is expanding, and we have openings for experienced Production Team Leaders to join our production operations team at our facility in Johor Bahru (Senai I-Park). Our expansion in Senai is driving our need for additional headcount to support our growth and enhance our production capabilities. If you are passionate about making a difference in people's lives and thrive in a fast-paced environment where innovation, workplace safety, and excellence are valued, this role is for you! Apply today to be a part of our vibrant and growing team!

Let's Talk About the Team

As a Production Team Leader, you will play a pivotal role in managing and leading a team of production operators to achieve our production goals and targets. You will oversee day-to-day operations, ensuring the highest level of product quality and safety. Your leadership will drive efficiency, productivity, and continuous improvement in our production processes.

Let’s talk about Responsibilities

• The primary objective of Production Operation specialization within Production & Assembly Job Family is to mold, assemble and test components, devices and products ensuring compliance to GMP Quality and OH&S standards.

• Key responsibilities include ensuring that the Production schedules and KPI’s are achieved to meet customer requirements.

• Assists in setting up work stations and follows written or verbal process specifications in completing all assignments.

• Focuses on the development and implementation of strategic and operational objectives that help achieve organizational mission. Implements organization strategies through the effective direction and management of employees and resources.

• Interacts daily with subordinates and other functional groups.

• Interaction normally involves exchange or presentation of factual information.

• Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.

• A portion of time is normally spent performing individual tasks related to the unit or sub-unit.

• Generally, supervises semi-skilled employees (e.g., assemblers, operators, clerical).

Let’s talk about Qualifications and Experience

Required:

• Bachelor’s Degree

• Minimum 5 years of experience in a production operations environment.

• Requires full knowledge of own area of responsibility and applicable practices and procedures.

• Technical knowledge of production processes and machinery.

• Strong experience in production planning and manpower planning.

• Analyzes data from which answers can be readily obtained.

• Strong leadership and communication skills.

Preferred:

• We value diversity in industry experience. Candidates with backgrounds in medical devices, pharmaceuticals, healthcare, food and beverage, cosmetics and personal care, chemicals, and Contract Manufacturing Organizations (CMOs) are highly encouraged to apply.

• Familiarity with Good Manufacturing Practice (GMP) principles is preferred.

Why Join ResMed?

By joining ResMed, you will be part of a company that is at the forefront of healthcare innovation. Our growth in Senai represents a commitment to expanding our capabilities and enhancing our impact. Be part of a dynamic team that values safety, quality, and continuous improvement.

Apply today to be part of our journey to transform healthcare and make a difference in people's lives!

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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The primary role of Production & Assembly function is to manufacture, assemble and pack products. Key deliverables include, managing the day-to-day production & planning functions for manufacturing whilst supporting changing demands. Programming, set-up, and monitoring of the production equipment/processes and performing assembly operations. Performing Quality control checks of Incoming and finished goods. Ensuring compliance to ResMed’s Quality, OH&S, GMP policies and regulatory requirements. At ResMed, we are pioneers in innovative solutions that transform healthcare. Our digital health technologies and cloud-connected medical devices empower individuals with chronic diseases to live healthier, higher-quality lives. Operating in over 140 countries, we are dedicated to improving quality of life, reducing the impact of chronic disease, and lowering healthcare costs. Exciting Growth Opportunity in ResMed Manufacturing facility in Johor Bahru. ResMed Malaysia Operations (RMO) team is expanding, and we have openings for experienced Production Team Leaders to join our production operations team at our facility in Johor Bahru (Senai I-Park). Our expansion in Senai is driving our need for additional headcount to support our growth and enhance our production capabilities. If you are passionate about making a difference in people's lives and thrive in a fast-paced environment where innovation, workplace safety, and excellence are valued, this role is for you! Apply today to be a part of our vibrant and growing team! Let's Talk About the Team As a Production Team Leader, you will play a pivotal role in managing and leading a team of production operators to achieve our production goals and targets. You will oversee day-to-day operations, ensuring the highest level of product quality and safety. Your leadership will drive efficiency, productivity, and continuous improvement in our production processes. Let’s talk about Responsibilities The primary objective of Production Operation specialization within Production & Assembly Job Family is to mold, assemble and test components, devices and products ensuring compliance to GMP Quality and OH&S standards.

Key responsibilities include ensuring that the Production schedules and KPI’s are achieved to meet customer requirements.

Assists in setting up work stations and follows written or verbal process specifications in completing all assignments.

Focuses on the development and implementation of strategic and operational objectives that help achieve organizational mission. Implements organization strategies through the effective direction and management of employees and resources.

Interacts daily with subordinates and other functional groups.

Interaction normally involves exchange or presentation of factual information.

Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.

A portion of time is normally spent performing individual tasks related to the unit or sub-unit.

Generally, supervises semi-skilled employees (e.g., assemblers, operators, clerical).

Let’s talk about Qualifications and Experience

Required: Bachelor’s Degree

Minimum 5 years of experience in a production operations environment.

Requires full knowledge of own area of responsibility and applicable practices and procedures.

Technical knowledge of production processes and machinery.

Strong experience in production planning and manpower planning.

Analyzes data from which answers can be readily obtained.

Strong leadership and communication skills.

Preferred: We value diversity in industry experience. Candidates with backgrounds in medical devices, pharmaceuticals, healthcare, food and beverage, cosmetics and personal care, chemicals, and Contract Manufacturing Organizations (CMOs) are highly encouraged to apply.

Familiarity with Good Manufacturing Practice (GMP) principles is preferred.

Why Join ResMed? By joining ResMed, you will be part of a company that is at the forefront of healthcare innovation. Our growth in Senai represents a commitment to expanding our capabilities and enhancing our impact. Be part of a dynamic team that values safety, quality, and continuous improvement. Apply today to be part of our journey to transform healthcare and make a difference in people's lives! Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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Job Title:

Team Leader, Operations

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
  
  

Candidate Profile

• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule
  
  

Career Level Description

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

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• Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made
• Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
• Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
• Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
• Support and manage the program together with other Team Leaders and Managers
• Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
• Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
• The Team Leader’s role is a managerial level position, a position reposed with trust and confidence.
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

MYS Cyberjaya - 3rd Floor, Prima 8, Block 3508, Jalan Teknokrat 6

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

R1504620 #J-18808-Ljbffr

Join to apply for the Team Leader Operations role at Concentrix

Join to apply for the Team Leader Operations role at Concentrix

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Job Title:

Team Leader Operations

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
  
  

Candidate Profile

• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule
  
  

Career Level Description

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

<>

• Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made
• Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
• Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
• Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
• Support and manage the program together with other Team Leaders and Managers
• Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
• Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
• The Team Leader’s role is a managerial level position, a position reposed with trust and confidence.
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

MYS Kuala Lumpur Nu Tower 2

Language Requirements:

English, Mandarin

Time Type:

Full time2025-03-21

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

R1587290

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries IT Services and IT Consulting

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Job Title: Team Leader Operations Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **Essential Functions/Core Responsibilities** + Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements + Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly + Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment + Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations + Communicate expectations to employees and provide timely updates + Provide subject matter expertise in handling escalated customer calls as needed + Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities + Stay current on internal work processes, policies and procedures. Attend required manager development training + Promote the Concentrix values through both behavior and attitude, including being an advocate for team members **Candidate Profile** + Associate's degree in related field with two to four years of relevant experience preferred + Highly motivated individual with skills to develop and coach team members to achieve performance expectations + Work well under pressure and follow through on items to completion + Strong communication skills, both written and verbal + Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable + Ability to mentor, coach and provide direction to a team of employees + Willingness to work a flexible schedule **Career Level Description** Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks. **<>** + Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made + Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies + Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates + Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies + Support and manage the program together with other Team Leaders and Managers + Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements + Manage team members on their performance on a regular basis, and write and deliver performance appraisal. + The Team Leader's role is a managerial level position, a position reposed with trust and confidence. **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: MYS Kuala Lumpur Nu Tower 2 Language Requirements: English, Mandarin Time Type: Full time2025-08-29 **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title: Team Leader Operations Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **Essential Functions/Core Responsibilities** + Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements + Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly + Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment + Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations + Communicate expectations to employees and provide timely updates + Provide subject matter expertise in handling escalated customer calls as needed + Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities + Stay current on internal work processes, policies and procedures. Attend required manager development training + Promote the Concentrix values through both behavior and attitude, including being an advocate for team members **Candidate Profile** + Associate's degree in related field with two to four years of relevant experience preferred + Highly motivated individual with skills to develop and coach team members to achieve performance expectations + Work well under pressure and follow through on items to completion + Strong communication skills, both written and verbal + Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable + Ability to mentor, coach and provide direction to a team of employees + Willingness to work a flexible schedule **Career Level Description** Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks. **<>** + Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made + Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies + Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates + Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies + Support and manage the program together with other Team Leaders and Managers + Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements + Manage team members on their performance on a regular basis, and write and deliver performance appraisal. + The Team Leader's role is a managerial level position, a position reposed with trust and confidence. **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: MYS Kuala Lumpur Nu Tower 2 Language Requirements: English, Mandarin Time Type: Full time2025-03-21 **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (