What Jobs are available for Shared Service in Malaysia?

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The **Assistant Client Support Officer, Managed Services Client Service Desk** role is an entry level administrative role that supports the smooth operation of the managed services desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
+ Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ **Ability to work in 24X7 shift structure** , based on a defined roster as required
+ Ambitious self-starter with ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Effective verbal and written communication skills
**Academic qualifications and certifications:**
+ Diploma in IT/ Computer Science preferred, open to high school certification (SPM) or equivalent
+ Good English speaking, writing & communication skills
**Good-to-have (not mandatory)**
+ Basic level years of experience in managed services/ service desk
+ Basic experience level in the Technology Industry and Call Centre environment
+ ITIL certificate or quivalent
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Additional Career Level Description:**
**Knowledge and application:**
+ Seasoned, experienced professional; has complete knowledge and understanding of area of specialization.
+ Uses evaluation, judgment, and interpretation to select right course of action.
**Problem solving:**
+ Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors.
+ Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.
**Interaction:**
+ Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion.
+ Works with others outside of own area of expertise, with the ability to adapt style to differing audiences and often advises others on difficult matters.
**Impact:**
+ Impacts short to medium term goals through personal effort or influence over team members.
**Accountability:**
+ Accountable for own targets with work reviewed at critical points.
+ Work is done independently and is reviewed at critical points.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**POSITION SUMMARY**
SAP, the Cloud Company powered by HANA, is the market leader in enterprise application software. Through its digital core SAP empowers people and organizations to work together more efficiently and use business insight more effectively.
SAP Customer Services & Delivery - Premium Hub - CoE is recognized for its world-class customer care, its leading service and support offerings and its fast-growing business. We strive to further improve our innovative service portfolio and our customer engagement programs, as well as increasing our delivery efficiency regardless of the deployment mode. Our target is to increase business outcome for customers, make them more efficient and accelerate time to value. This includes all SAP solutions across all deployment scenarios (on premise, cloud, hybrid).
This position is within the Global Remote Service Delivery (RSD) organization, which provides SAP Enterprise Support / SAP Enterprise Support Cloud Editions and Premium Engagement customers with the relevant methodology and content to drive their innovation agenda based on industry business models requirements; thus providing value realization, resulting in increased customer satisfaction and renewals. The role of the Service Engineer is to ensure excellence in regional customer delivery via the tasks and responsibilities outlined below.
**EXPECTATIONS AND TASKS**
+ Perform root cause analysis and provide solutions to customers in complex environments within specific fields, areas or solutions
+ Deliver the SAP Services & Support - remote Continuous Quality Check (CQC) services and Expert Guided Implementation (EGI) services as technical/functional expert for broad area of topics
+ Support our customers in their transformation to S/4HANA and/or to the Cloud
+ Actively provide customer feedback to product or service development teams
+ Drive new initiatives and activities to improve value of our services
+ Collaborate seamlessly with teams in other regions and/or functions across the globe
+ Stay engaged with the latest technologies and SAP products
+ Identify learning opportunities in daily tasks by staying curious and open to new experiences that enhance technical and functional knowledge.
**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**
+ Degree in Computer Science, Information Systems, Physics, Mathematics, Engineering or similar
+ Knowledge of SAP technology (ABAP, JAVA, HANA)
+ Fundamental concepts of the SAP Business Technology Platform (BTP)
+ Functional and Technology Experience in one of the SAP Cloud solutions such as SuccessFactors, Ariba, CX, IBP (Digital Supply Chain), SAP Analytics Cloud, SAP Integration Suite.
+ Programming knowledge especially in SAP technologies such as object-oriented programming in ABAP, databases, CDS Odata and SAP Fiori
+ Strong programming skills in JavaScript/Node.js are an added advantage
+ Well-versed in databases, including design and optimization of queries
+ Proficient in written, verbal and presentation skills in English
+ Technically inquisitive with strong analytical and problem-solving skills
**WORK EXPERIENCE**
+ <8 years' experience with SAP products and technology required
+ Preferably with project/support experience on SAP Cloud solution in any one functional area like Success Factors, Ariba, CX, IBP (Digital Supply Chain), SAC. Relevant module specific certification would be a plus
+ Strong customer-facing experience and business acumen
+ Proven knowledge of SAP Services & Support Portfolio
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

**Job Description**
+ Execute upon the territory coverage strategy in countries outside of Oracle Service Locations through Field Delivery Support Provider (FDSP), and (FDSP acting as) Subcontractor Partners (collectively 'Service Delivery Partners') in line with Oracle System Support policies, strategy and budget.
+ Manage Service Delivery Partner's performance, skills competency and adherence to contractual obligations.
+ Financial management associated to Field Service Delivery subcontractors
+ Act as the primary contact for Service Delivery Partner issues, queries and escalations.
**Responsibilities**
+ Execute upon the territory coverage strategy in countries outside of Oracle Service Locations through Field Delivery Support Provider (FDSP) and (FDSP acting as) Subcontractor Partners (collectively 'Service Delivery Partners') in line with Oracle System Support policies, strategy and budget:
+ Enable Oracle ExaCC/C3 footprint expansion through the implementation and management of Field Service Delivery subcontracting agreements for underlying HW support in designated countries outside of Oracle Service Locations.
+ Enable Oracle Cloud footprint expansion through the implementation and contractual management of Field Service Delivery subcontracting agreements for Datacenter Build/HW support designated countries outside of Oracle Service Locations as per business requirements.
+ Ensure on prem HW support service readiness for newly onboarded FDSP through the OPN program
+ Understand the complexities of the regional and country Service Delivery Partner landscape, including potential channel conflicts;
+ As required, provide Cloud HW Support Management with a detailed analysis (including risks) of the landscape and data-based recommendations for driving service delivery through local partners in designated countries.
+ Ensure services readiness for Oracle's direct engagements (warranty, OEM) in countries outside of Oracle Service Locations) through the implementation of subcontracting agreements with FDSP or other parties as relevant
+ Drive FDSP renewals or offboarding as required
+ Provide input to DAS approval requests for HW support in indirect delivery countries, in line with Oracle System Support policies, strategy and partner landscape
+ Manage Service Delivery Partner's performance, skills competency and adherence to contractual obligations:
+ Regular business reviews with key Partners and Oracle staff.
+ Manage compliance to FDSP Addendum delivery contractual requirements and Key Performance Indicators - KPI (e.g. Delivery certification, Parts returns, Parts per SR, etc.).
+ As relevant, conduct Delivery Get Well (DGWP) for under-performing partners in accordance to documented processes.
+ Drive Partner End User Customer Satisfaction through close interaction with partners.
+ Financial management associated to Field Service Delivery subcontractors
+ Budgeting, PO creation & management, monthly forecasting, invoice follow up, variance handling
+ Act as the primary contact for Service Delivery Partner issues, queries and escalations.
+ Build and maintain close & effective relationships with the Service Delivery Partners, their executive management, and their staff - acting as a "Trusted Advisor" for all aspects of Service Delivery.
+ Manage Service Delivery Partner escalations in conjunction with the Situation Management Team & other relevant stakeholders or direct escalations to the appropriate owner as applicable. Resolve disputes when necessary.
+ Collaborate with X-LOB teams (Logistics, HW Sales, Premier Sales, Alliances & Channels, etc.) on Service Delivery Partner related queries.
+ Review/provide input to requests for System Support delivery outside Oracle Service Locations (where Oracle does not have a local legal / delivery presence).
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Accounts Executive (Shared Services Hub)
**Job Summary:**
We are seeking a detail-oriented and reliable **Accounts Executive** to join our dynamic Shared Services Centre, supporting core financial operations across multiple APAC entities. This role plays a critical part in ensuring the accuracy, integrity, and timeliness of financial data through the execution of key processes within the **Cash Application** and **Report-to-Report (R2R)** workstreams. Operating within a centralized finance hub, the Accounts Executive will contribute to the standardization and optimization of finance functions in alignment with global accounting standards and internal control frameworks.
The ideal candidate will bring hands-on experience in shared services environments, a strong grasp of ERP systems, and a commitment to operational excellence. This position offers the opportunity to work collaboratively across regional finance teams and support continuous improvement initiatives within a high-performing finance organization.
**Key Responsibilities:**
· Perform daily finance operations within the Shared Services Centre, focusing on Cash Application and Report-to-Report (R2R) processes.
· Cash Application (OTC):
· Process incoming payments and apply them to customer invoices.
· Prepare monthly accounts receivable (AR) aging reports.
· Monitor customer accounts for credit balances or overpayments.
· Report-to-Report (R2R):
· Execute general ledger activities, including journal entries and cash clearing.
· Perform month-end closing tasks, including balance sheet reconciliations and intercompany AP-AR reporting.
· Ensure compliance with internal controls, accounting policies, and group reporting requirements.
· Collaborate with finance teams across APAC entities to ensure alignment and consistency in financial processes.
· Support ad hoc tasks and projects as assigned by the Finance Manager.
**Requirements:**
· Diploma or Degree in Accounting, Finance, or a related field.
· Minimum 3 years of relevant experience, preferably in a shared services or finance hub environment.
· Hands-on experience in Cash Application and R2R processes.
· Familiarity with ERP systems (e.g., SAP, Blackline).
· Strong attention to detail and analytical skills.
· Ability to work independently and meet tight deadlines.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

Remote Work: No
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally and globally.
Come make an impact every day at Zebra.
The HRSC Representative II is responsible for providing answers to employees by using excellent, in-depth knowledge of company benefits, HR policies, procedures and programs as well as communicating effectively with team members within the HR Service Center.
Responsibilities:
+ Serve as a first point-of-contact for current and former employees' questions on HR policies and/or processes
+ Maintain working knowledge of HR processes to answer customers' questions
+ Receive inbound calls from employees through HR Service Center phone line as well as emails through shared HR Service Center inbox
+ Provide timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems
+ Alerts Senior HR Service Members when there is confusion or absence of information in the HRIS system to answer particular questions
+ Works closely with the payroll department and subject matter experts in HR to resolve employee problems
+ Follow through to ensure that each case is fully resolved
+ Utilizes the different HR systems such as ADP, Oracle Cloud, Degreed to answer employee questions
+ Documents all emails, calls, and walk-ups in real-time within the HR Service Center's case management software application
+ Pro-actively identify opportunities for processes, policies and procedures improvements and engage with Senior HR Service Members to drive the appropriate changes
+ Maintain employee records (both manually and electronically), acting as a 'system administrator' for the HR system. This will include ensuring accurate data is entered and maintained in the system, performing data audits and running regular and ad hoc reports in line with business requirements
+ Manage key HR processes, including starter and leaver processes and contractual amendments e.g. remuneration changes and prepare required documentation.
+ Assist HR team members and line managers in preparing offer letters, co-coordinating acceptances, tracking key activities and managing the onboarding process
+ Provide rewards administration support for some company benefits programs.
+ Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly)
+ Provide internal / external audit support, e.g. collection and preparation of supporting documents
+ Drive consistent content management across the HR Function on the various internal tools (e.g. zConnect, ZEN, sharepoint, etc.)
+ Performs all work in accordance with established HR Service Center standards.
+ Performs related work as assigned
Qualifications:
+ Requires a HS diploma or GED; Associate's degree a plus
+ Minimum 2 year of previous experience in an automated customer service environment. Call center and benefits experience preferred
+ Excellent verbal and written communication skills
+ Team player
+ Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
+ Must possess a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person
+ Ability to independently execute an action plan following documented policies and procedures
+ Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
+ Ability to assess employee issues and apply the appropriate procedure, policy or define the appropriate escalation points
+ Ability to learn and navigate new software quickly
+ English compulsory and other languages a plus
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Assistant Finance Manager (Shared Services Hub)
**Job Summary:**
We are looking for a meticulous and proactive **Assistant Finance Manager** to support the Finance Manager in overseeing the financial operations of our Shared Services Centre. This role is instrumental in ensuring the accurate and timely execution of key finance functions, including month-end and year-end closings, transaction processing, and compliance activities across multiple APAC entities. Operating within a centralized finance hub, the position emphasizes operational excellence and adherence to global financial standards, without carrying direct regional managerial responsibilities. The ideal candidate will possess strong technical acumen, a collaborative mindset, and a commitment to continuous process improvement within a fast-paced, cross-functional environment.
**Key Responsibilities:**
· Support the Finance Manager in overseeing day-to-day financial operations within the Shared Services Centre.
· Coordinate and execute month-end and year-end closing activities for multiple APAC entities, ensuring accuracy and timeliness.
· Review journal entries, general ledger reconciliations, and intercompany transactions to ensure compliance with accounting standards.
· Supervise and guide finance hub teams responsible for:
- Order-to-Cash (OTC) - cash application processes
- Procure-to-Pay (P2P) - vendor invoice processing and payments
- Record-to-Report (R2R) - financial reporting and reconciliations
· Monitor team performance to ensure service level agreements (SLAs) and deadlines are met.
· Identify opportunities for process improvements and support automation initiatives within the hub.
· Ensure adherence to and regular updates of standard operating procedures (SOPs).
· Provide training, guidance, and support to junior team members to build team capability.
· Assist with ad hoc tasks and projects as assigned by the Finance Manager.
**Requirements:**
· Bachelor's degree in Accounting, Finance, or a related field. Professional qualifications (e.g., ACCA, CIMA, CPA, MIA) are preferred.
· 5-8 years of relevant experience, ideally within a shared services or finance hub environment.
· Solid understanding of OTC, P2P, and R2R processes.
· Proficiency in Microsoft Excel and experience with ERP systems (e.g., SAP, Blackline).
· Strong analytical, organizational, and communication skills.
· Ability to manage multiple priorities and work effectively under pressure.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

The HR Shared Services Global Process Owner (GPO) will focus on the following Hire to retire processes:
+ Payroll
+ Time & Absence
The GPO will drive as-is process review / discovery, measurement, improvement opportunity identification, to-be design, lead solution design for transition to shared services and emplace process governance.
Process Design, Documentation and Governance
+ Define the L1 - L4 process taxonomy, map the process (L4 activities / L5 tasks), identify key areas for improvement including automations, implement improvement initiatives, and monitor and measure these initiatives with HRSS CI team.
+ Build best-in-class, standardized processes, developing supporting process documents: process maps, standard operating procedures, process analytics and business case.
+ Work with KM team to develop HR knowledge articles to communicate process changes and strengthen process knowledge for HR community, managers and employees.
+ Build and maintain partnerships with HR and Technology partners and be recognized within and across the HR function as the 'go-to' expert and owner of process - no process change happens without the GPO's engagement.
+ Provide HR process solution design for payroll transitions to 3rd party vendors including transition support.
+ Monitor user compliance; tracking where, and how well, the required process is being followed by the users.
+ Support in any system implementation / enhancement initiatives to the extent impacting HR processes.
+ Establish and sustain process change control for all HR processes.
Process analysis and metrics
+ Conduct robust process analysis (activity data collection - volume, time-spend, cycle time, headcount, FTE ratios).
+ Work with shared services team to benchmark and set operational SLAs and KPIs.
Process optimization (collaboration with HRSS CI)
+ Collaborate with HRSS CI specialist to:
+ Develop pipeline of process related improvements and opportunities with focus on leaner processes, reducing process costs, increasing efficiency, enhancing the user experience and drive better business outcomes.
+ Conduct adequate and timely root cause analysis to understand problem drivers and implementation of necessary corrections and/or changes.
+ Execute process optimisation initiatives, including driving process automation and RPA initiatives, working in collaboration with Technology and CI teams.
+ Build business cases to quantify the cost and value of process opportunities and advocate for funding as necessary.
REQUIRED SKILLS:
+ A bachelor's degree in a human resources or business-related field. Graduate degree desirable in a related field preferred.
+ Minimum 6 - 8 years' experience in payroll transformation / outsourcing / payroll operations & payroll vendor management with strong knowledge of payroll policies & processes, compliance, local regulations and reporting requirements, time & absence management.
+ Global experience preferred with focus on NAM, LAM, ASIA, MENA, KSA.
+ Prior experience as GPO covering focus areas an advantage.
+ Transformation and process design work related to focus areas and Oracle HCM Payroll & OTL. ADP Payroll, PayAsia / Deel systems preferred.
+ Process knowledge, process mapping experience and subject matter expertise related to focus areas.
+ Program and project management experience required.
+ Formal continuous improvement (e.g. Lean / Six Sigma) is desirable.
+ Experience using process mapping tools such as Microsoft Visio.
+ Strong data analytics and excel skills for process analysis is a must.
PREFERRED SKILLS:
+ Business acumen and appreciating how a single change in a process can have a wide impact, and, conversely, how one change in the business can affect a particular process, is essential.
+ Ability to think strategically while maintaining a strong sense of service delivery awareness.
+ Strong facilitation and stakeholder management skills.
+ Confident presenter for all audience types.
+ Ability to manage competing initiatives.
+ Effective interpersonal, verbal and written communication skills.
+ Ability to multi-task, be self-managed and meet critical deadlines with limited supervision.
**#LI-AG1**
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

The HR Shared Services Global Process Owner (GPO) will focus on the following Hire to retire processes:
+ Voluntary & In-Voluntary Separations.
+ Core HR - employee life cycle / data changes.
+ Contracts & Records / Document Management.
The GPO will drive as-is process review / discovery, measurement, improvement opportunity identification, to-be design, lead solution design for transition to shared services and emplace process governance.
Process Design, Documentation and Governance
+ Define the L1 - L4 process taxonomy, map the process (L4 activities / L5 tasks), identify key areas for improvement including automations, implement improvement initiatives, and monitor and measure these initiatives with HRSS CI team.
+ Build best-in-class, standardized processes, developing supporting process documents: process maps, workflows, standard operating procedures, process analytics & business case.
+ Work with KM team to develop HR knowledge articles to communicate process changes and strengthen process knowledge for HR community, managers and employees.
+ Build and maintain partnerships with HR and Technology partners and be recognized within and across the HR function as the 'go-to' expert and owner of process - no process change happens without the GPO's engagement.
+ Provide HR process solution design for shared service migrations and migration support.
+ Monitor user compliance; tracking where, and how well, the required process is being followed by the users.
+ Support in any system implementation / enhancement initiatives to the extent impacting HR processes.
+ Establish and sustain process change control for all HR processes.
Process analysis and metrics
+ Conduct robust process analysis (activity data collection - volume, time-spend, cycle time, headcount, FTE ratios).
+ Work with shared services team to benchmark and set operational SLAs and KPIs.
Process optimization (collaboration with HRSS CI)
+ Collaborate with HRSS CI specialist to:
+ Develop pipeline of process related improvements and opportunities with focus on leaner processes, reducing process costs, increasing efficiency, enhancing the user experience and drive better business outcomes.
+ Conduct adequate and timely root cause analysis to understand problem drivers and implementation of necessary corrections and/or changes.
+ Execute process optimisation initiatives, including driving process automation and RPA initiatives, working in collaboration with Technology and CI teams.
+ Build business cases to quantify the cost and value of process opportunities and advocate for funding as necessary.
Required Skills:
+ A bachelor's degree in a human resources or business-related field. Graduate degree desirable in a related field preferred.
+ Minimum 4 to 6 years' experience in HR consulting and/or shared services operations, demonstrable and proven expertise in HTR focus areas specified in role purpose.
+ Global experience in transformation and process design work preferable with Oracle HCM system.
+ Prior experience as GPO in focus areas an advantage.
+ Process knowledge, process mapping experience and subject matter expertise related to focus areas.
+ Program and project management experience required.
+ Formal continuous improvement (e.g. Lean / Six Sigma) desirable.
+ Experience using process mapping tools such as Microsoft Visio.
+ Strong data analytics and excel skills for process analysis is a must.
Preferred Skills:
+ Business acumen and appreciating how a single change in a process can have a wide impact, and, conversely, how one change in the business can affect a particular process, is essential.
+ Ability to think strategically while maintaining a strong sense of service delivery awareness.
+ Strong facilitation and stakeholder management skills.
+ Confident presenter for all audience types.
+ Ability to manage competing initiatives.
+ Effective interpersonal, verbal and written communication skills.
+ Ability to multi-task, be self-managed and meet critical deadlines with limited supervision.
**#LI-AG1**
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.