773 Shangri La Hotels And Resorts jobs in Malaysia

As a Customer Service Executive, you’ll be the first point of contact between our company and our customers. Based in Kuala Lumpur, this full-time role offers the chance to work in a friendly, dynamic, and professional environment. You'll play a key role in ensuring customer satisfaction by providing timely, helpful, and effective support.

We also welcome fresh graduates who are eager to learn, have a positive attitude, and are passionate about delivering excellent customer experiences.

What You'll Be Doing

Your main responsibilities will include, but are not limited to:

Responding to customer inquiries via phone, email, live chat, or social media in a timely and professional manner

Handling and resolving complaints or issues efficiently , ensuring customer satisfaction

Following up with customers to ensure their issues are fully resolved

Working closely with other departments (sales, logistics, technical support) to provide seamless service

Identifying common customer concerns and suggesting improvements to processes

Ensuring all interactions reflect the company’s values and commitment to service excellence

Keeping up to date with product knowledge and company policies to provide accurate information

What We're Looking For

Excellent communication skills in both written and spoken English, Bahasa Malaysia & Mandarin

A patient, empathetic, and customer-focused attitude

Ability to stay calm under pressure and handle challenging situations professionally

Strong problem-solving skills and attention to detail

Good organizational and time management skills

Basic computer skills and ability to learn new systems quickly

Responsible, punctual, and dependable team player

Experience in customer service is a plus, but not required for fresh graduates with the right attitude

You’ll be part of a supportive and positive team where everyone values good communication and collaboration. We focus on mutual respect, continuous learning, and creating a workspace where everyone feels heard and appreciated.

What We Offer

Competitive salary and benefits package

EPF & SOCSO

Incentives/Bonuses based on performance

Work-life balance and supportive management

A culture that values teamwork, professional growth, and customer excellence

Salary match Number of applicants Skills match

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About the role

We are seeking a talented and dedicated Customer Service professional to join our team at JOB ELITE TT AGENCY'. As a Customer Service Representative, you will be the frontline of our customer experience, providing exceptional support and building strong relationships with our clients. This is a full-time position based in Muar District, Johor.

What you'll be doing

• Responding to customer inquiries and concerns via phone, email, and other communication channels
• Resolving customer issues and queries in a timely and effective manner
• Providing product and service information to customers
• Identifying opportunities to upsell and cross-sell products and services
• Maintaining accurate customer records and updating customer information
• Escalating complex issues to the appropriate team or manager as needed
• Adhering to company policies, procedures, and quality standards

What we're looking for

• Strong customer service orientation and excellent communication skills
• Ability to work in a fast-paced, high-volume call centre environment
• Proficiency in problem-solving and decision-making
• Familiarity with customer service software and CRM systems
• Proficient in English and Bahasa Malaysia
• Minimum 1 year of experience in a customer service or call centre role

What we offer

At JOB ELITE TT AGENCY', we are committed to providing our employees with a supportive and rewarding work environment. Some of the benefits you can expect include:

- Competitive salary and performance-based bonuses
- Comprehensive health and life insurance coverage
- Opportunities for career development and advancement
- Flexible work arrangements and work-life balance initiatives
- A dynamic and collaborative team culture

About us

JOB ELITE TT AGENCY' is a leading provider of customer service solutions in the region. With a strong focus on innovation and customer satisfaction, we have established a reputation for delivering exceptional service to our clients. Our team of dedicated professionals is committed to driving business growth and creating positive experiences for our customers.

If you are excited about the prospect of joining our team, we encourage you to apply now.

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Role? Do you have customer service experience? Have you worked in a call centre before? Which of the following Customer Relationship Management (CRM) systems do you have experience using?

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• Reply email/whatsapp, send quotation to customers
• Issue Delivery order, Cash sales, Sales Return Note, Replacement
• Delivery Order & Gift voucher
• Handle Customer Enquiries - Pick up phone to answer customer
• inquiries
• Assist in giving valuable solutions to customers or salesmen - for example: short supply, wrong supply & wrong issue of orders
• Help storekeeper to check stock in ERP system
• Order Processing - Take order form salesman & customer, check old price before issue, when we create order over limit must inform salesman & send approved to Account department for check.
• Help salesman /customer to check stock when stock enough quantity in the system, request for photo, size measurement for goods.
  
  

• Responsible to Verify and Process Warranties
• Confirm whether there are any warranties
• Collect cash bill & photo attached in the machine group.
• Obtain reason for return of goods.
• Participate in yearly annual stock take.
  
  

• Minimum level education SPM
• 1 years related working experience.
• Proficient in Mandarin & English
• Computer literate (Microsoft excel & word)
• Good interpersonal and communication skills with all levels of personnel
  
  

• Annual Leave
• EPF
• SOCSO

A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone.

Responsibilities and Accountabilities

• Respond with speed to customer enquiries, and handle and resolve customer complaints.
• Manage customer interactions on the company's social media platforms.
• Provide training to customers when necessary.
• Obtain and evaluate all relevant information to handle product and service enquiries.
• Update and upkeep clients' profiles and databases.
• Sort client data to track target customers and initiate a marketing approach to potential clients.
• Explore efficient alternatives to improve Company's database system.
• Identify and provide feedback from customers for continuous improvement
• Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover.
• Escalate critical issues swiftly and accurately to your superior
• Assist the company and management in other related areas when required or requested
• Train and assist other members of the Customer Support Team when required or requested

What are the skills required?

• Minimum (1) one year of similar experience in the field.
• Flexible and quick learner, able to adapt to continuously evolving customer needs and product updates.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Ability to effectively communicate, both written and verbally.

What are the benefits you are looking for?

• Enjoy work-life balance (5 days a week)
• Attractive remuneration and compensation package will be commensurate with experience and qualifications.

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Schedule & Arrange Appointments:

Coordinate and confirm customer support appointments, ensuring timely follow-ups.

Job Responsibilities

Schedule & Arrange Appointments:

Coordinate and confirm customer support appointments, ensuring timely follow-ups.

Responses To Customer

Prioritize customer inquiries and plan responses to meet their needs effectively.

Follow Up

Ensure customer issues are resolved by following up after support sessions and escalating if needed.

Document Interactions

Keep accurate records of customer issues, resolutions, and feedback.

Collaborate With Teams

Work with other departments to address customer concerns and improve service.

Maintain Satisfaction

Deliver prompt and professional support to ensure high customer satisfaction.

Tanggungjawab Pekerjaan

Jadual & Atur Temujanji:

Menyelaras dan mengesahkan temujanji sokongan pelanggan, serta memastikan susulan dilakukan tepat pada masanya.

Maklum Balas Kepada Pelanggan

Utamakan pertanyaan pelanggan dan rancang maklum balas bagi memenuhi keperluan mereka dengan berkesan.

Tindak Lanjut

Pastikan isu pelanggan diselesaikan dengan membuat tindak lanjut selepas sesi sokongan dan membuat eskalasi jika perlu.

Dokumentasi Interaksi

Simpan rekod yang tepat mengenai isu pelanggan, penyelesaian, dan maklum balas.

Bekerjasama Dengan Pasukan

Bekerjasama dengan jabatan lain untuk menangani kebimbangan pelanggan dan menambah baik perkhidmatan.

Kekalkan Kepuasan

Memberikan sokongan yang pantas dan profesional untuk memastikan tahap kepuasan pelanggan yang tinggi.

Interested candidates please submit your application through Jobstore

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Information Services

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A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Description:

Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.

Providing accurate information and resolving customer issues related to digital banking products and services.

Maintaining a high level of product knowledge to effectively support customer need

Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.

To meet the Key Performance Indicator (KPI) monthly.

Collaborating with cross-functional teams to improve processes and customer experience.

Demonstrating empathy and understanding when dealing with customers.

Assisting customers with online banking, mobile banking, and other digital banking related inquiries.

Respond to customer inquiries via email in a timely and professional manner.

Job Requirement:

Possess a Diploma or Degree in related fields.

Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).

Excellent verbal and written communication skills in English is mandatory.

The ability to speak in Mandarin will be an added advantage.

Strong interpersonal skills and the ability to build rapport with customers.

Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.

Proficient in Microsoft Office and experience working with CRM systems.

Familiarity with digital banking products and services.

Ability to work flexible hours, including weekends (24/7)

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? How many years' experience do you have as a Customer Service Role?

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About the role

Become a key part of the Elite Transform Team as a Customer Service Representative. This full-time position is based in Medini, Johor and will see you playing a vital role in delivering excellent customer service to our valued clients. Whether you thrive in a fast-paced environment or enjoy building meaningful relationships, this varied and challenging role could be the perfect next step in your career.

What you'll be doing

• Responding to customer inquiries and resolving issues via phone, email, and other communication channels
• Actively listening to customers, understanding their needs, and providing tailored solutions
• Maintaining accurate records and documentation of customer interactions
• Identifying opportunities to improve customer satisfaction and process efficiencies
• Collaborating with cross-functional teams to ensure a seamless customer experience
• Adhering to company policies, procedures, and service level agreements

What we're looking for

• Previous experience in a customer service or call centre role, preferably within the service industry
• Excellent communication and interpersonal skills, with the ability to build rapport and provide empathetic support
• Strong problem-solving and critical thinking skills to quickly identify and resolve customer issues
• Adaptability and the ability to thrive in a fast-paced, dynamic environment
• Proficiency in using computer systems and technology to effectively manage customer interactions

What we offer

At Elite Transform Team, we are committed to creating a positive and inclusive work environment where our employees can thrive. We offer a range of competitive benefits, including:

• Comprehensive medical and dental coverage
• Generous paid time off and holiday leave
• Opportunities for professional development and career advancement
• Team-building activities and social events to foster a strong company culture
• Flexible work arrangements to support work-life balance

About us

Elite Transform Team is a leading provider of innovative customer service solutions. Our mission is to empower our clients to deliver exceptional experiences that drive customer loyalty and business growth. With a talented team of dedicated professionals, we are committed to pushing the boundaries of what's possible in the call centre and customer service industry.

If you're ready to join a dynamic and purpose-driven team, apply now to become our next Customer Service Representative.

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Role? Do you have customer service experience? Have you worked in a call centre before?

Researching careers? Find all the information and tips you need on career advice.

• Provide professional customer service for service inquiries and feedbacks.
• Understand the full cycle of our business model
• Follow up and respond back to user on timely manner.
• Provide effective solution for customer issue.

Job Requirement:

• Candidate must Minimum SPM & above
• Required language(s): English & Malay
• Applicants must be willing to work in Shah Alam Seksyen 15
• On job Training provided

Company: Automotive

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This range is provided by Star Activation Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Responsibility

We are seeking a Customer Service to join our team. The ideal candidate will provide exceptional service by assisting customers, addressing their concerns, and ensuring a positive experience. This role requires excellent communication skills, problem-solving abilities, and a commitment to teamwork.

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Job Description

• Develop a basic understanding of the company's products or services.
• Deliver outstanding customer service by assisting customers with inquiries, resolving issues, and providing friendly and efficient support.
• Handle customer complaints with patience, understanding their concerns and offering reasonable solutions.
• Maintain accurate and up-to-date customer records, documenting issues, requests, and resolutions.
• Assist in resolving technical issues by collaborating with relevant departments.
  
  

• Clear and logical thinking to effectively address customer needs.
• Patience and excellent communication skills for handling various customer interactions.
• Strong problem-solving skills with the ability to find practical solutions.
• Basic knowledge of software tools and a willingness to learn and adopt new technologies.
• Demonstrate excellent teamwork and collaboration skills.
• Proficiency in both Mandarin and English (spoken and written).
  
  

• High school diploma or equivalent (Bachelorâs degree is a plus)
• Proven experience in customer service or a related field.
• Excellent communication and problem-solving skillsã
• Ability to handle stressful situations professionally
• Able to speak and write in Mandarin & English.
  
  

• 5 Working Days and 10mins Walking Distance to LRT
• Company Medical Insurance
• Parking Allowance
• Unlimited Tea and Snacks
• Team Building Activities
• Career Growth Opportunity

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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