20 Shangri La Hotels jobs in Malaysia

About Us

Eastin Hotel Kuala Lumpur is currently undergoing a full rebranding and transformation to align with the standards of a renowned international 5-star hotel brand. As part of this exciting journey, we are looking for a dedicated and passionate Trainee

Department: Front Office / Housekeeping / Food & Beverage / Human Resources / Sales & Marketing (based on placement)

Reporting to: Department Head / Supervisor

Objective

To provide interns with hands-on experience in hotel operations and exposure to various departments, developing knowledge and skills in hospitality management.

Key Responsibilities

• Assist respective department in daily operations (Front Office, Housekeeping, F&B, HR, or Sales & Marketing).
• Support guest services, ensuring excellent customer satisfaction.
• Learn and assist with check-in/check-out procedures and guest inquiries (Front Office).
• Participate in room inspections, inventory management, and housekeeping standards (Housekeeping).
• Assist in food service, banquet setup, and guest dining experience (F&B).
• Support administrative functions such as recruitment, training, and staff engagement (HR).
• Assist in sales calls, marketing activities, and event coordination (Sales & Marketing).
• Perform any ad-hoc tasks assigned by supervisors.

Learning Outcomes

• Gain exposure to hotel operations and service standards.
• Develop communication, problem-solving, and teamwork skills.
• Understand guest relations and hospitality industry practices.
• Experience real workplace environment in a leading hotel.

Requirements

• Currently pursuing a Diploma/Degree in Hotel Management, Hospitality, Tourism, or related field.
• Strong communication and interpersonal skills.
• Positive attitude, willingness to learn, and adaptability to fast-paced environment.
• Able to commit to internship duration (minimum 3–6 months).

Job Type: Internship

Contract length: 3-6 months

Pay: From RM800.00 per month

Benefits:

• Meal provided

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Location:

• Petaling Jaya (Preferred)

Work Location: In person

During the internship period, you will responsible for:

• Attending Walk in customers

• Assisting for reservations arrangements and communicate with front desk on the reservation.

• Arrange room preparation and cleaning as part of a broader understanding of room management.

• coordinate services like room housekeeping, and ensure effective communication between guests and staff.

• To ensure guest satisfaction, anticipate and respond to request promptly

• Handling customer enquiries at front desk reception counter.

• Handling request and problem solutions in order for customer satisfaction.

Hostel will be provided if necessary.

Job Type: Internship

Contract length: 3 months

Pay: RM RM800.00 per month

Work Location: In person

Responsibilities:

• Assist in welcoming and registering guests, ensuring a smooth check-in and check-out process.
• Provide attentive and responsive service to guest requests and inquiries.
• Help maintain accurate guest records and preferences in the system.
• Support the preparation of daily shift reports and guest billing.
• Ensure the front desk area is clean, organized, and welcoming.
• Promote hotel services and amenities, including up-selling rooms and facilities.
• Assist with daily administrative tasks and guest communications.
• Handle guest payments and follow hotel credit policies.

Job Type: Internship

Contract length: 3-6 months

Pay: From RM800.00 per month

Benefits:

• Free parking
• Meal provided

Location:

• Kuala Lumpur (Preferred)

Job description

• Industry Training Places Available in Hotel Industry
• 3 - 6 months of the internship period
• Studying Sijil SKM or Diploma in Tourism, Hospitality or Hotel Management - Valid Drivers License

Job Type: Internship

Contract length: 3-6 months

Pay: From RM600.00 per month

Ability to commute/relocate:

• Kuching: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

An Intern in the Culinary / Food & Beverage / Front Office / Engineering/ Hotel Management , will gain practical, hands on experience in day to day operations, customer service and food preparation in a professional environment. This internship is ideal for students eager to explore the dynamic world of F&B or hospitality services.

Job Types: Internship, Student job

Contract length: 3 months

Pay: RM400.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave

Work Location: In person

Position: Front Desk Consultant

Location: Mont Kiara

Are you passionate about wellness, beauty, and customer service? Join our growing spa team and build your career in the retail wellness and spa industry. We're looking for an enthusiastic and career-driven Front Desk Consultant to deliver exceptional service and ensure every guest feels welcomed and valued.

Responsibilities:

• Promote and upsell spa services and retail products.
• Manage and respond to all inquiries via WhatsApp and social media platforms.
• Greet, assist, and engage customers, providing information on services and treatments.
• Maintain a high level of customer satisfaction during each visit.
• Handle service inquiries, special requests, and customer complaints professionally.
• Ensure accurate records and correct any service or booking errors promptly.
• Achieve personal and team sales targets consistently.
• Uphold and deliver brand standards at all times.
• Complete reports and assigned tasks from your supervisor.
• Support management with additional tasks as required.

Requirements:

• Fluent in English or Malay.
• Minimum SPM or Diploma in Hospitality, Tourism, Hotel Management, or related fields.
• Outgoing, friendly, and confident personality with strong interpersonal skills.
• Self-disciplined, committed, and motivated to succeed.
• Willingness to work shift hours, including weekends and public holidays.
• Pleasant, professional appearance and cheerful demeanor.
• Preferably candidates who are passionate about wellness and seeking a long-term career in the retail and spa industry.

Remuneration & Benefits:

• Basic Salary: Up to RM2,500 (Depend on experiences)
• Attractive Commissions structure
• Allowance: Transport Allowance
• EPF, SOCSO, EIS contributions

Perks:

• Medical coverage
• Annual bonus
• Company trips and events
• Uniforms provided
• Professional training and career growth opportunities
• Overtime pay
• Hostel provided to those in need (shared room)

Working Days & Hours:

• 2 days off per week (weekdays only)
• Morning Shift: 10:00 am – 7:00 pm
• Afternoon Shift: 12:00 pm – 9:00 pm

1-hour lunch break

Job Types: Full-time, Fresh graduate

Pay: RM1, RM2,500.00 per month

POSITION SUMMARY

Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests.

Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationPenang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia, 10250

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Guest Services and Front Desk Operations

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Assists with energy conservation efforts by monitoring compliance during property tours.

Supporting Projects and Policies Related to Guest Experience and Safety

• Supports implementation of the customer recognition/service program, communicating and ensuring the process.

• Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

• Sends copy of MOD report to all departments on a daily basis.

• Ensures compliance with all policies, standards and procedures.

• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

• Understands and complies with loss prevention policies and procedures.

Ensuring and Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Maintains high visibility in public areas during peak times.

• Provides immediate assistance to guests as requested.

• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

• Records guest issues in the guest response tracking system.

• Reviews comment cards and guest satisfaction results with employees.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Communicates any variations to the established norms to the appropriate department in a timely manner.

• Participates as needed in the investigation of employee and guest accidents.

• Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.