6 Services jobs in Sibu

About the Job

To provide one stop value added service to customers and agents in line with the organisation's direction towards unconventional servicing.

• Administrative and Operation of Customer and/or Agent Service Section, attending to New Business, Customer Service, Life & Health Claims enquiries and requests timely and accurately.
• To promote excellent service experience by providing effective and prompt update for cases referred.
• To increase Company's "e-Platform" adoption rate that is in line with organization's direction towards digitalization.
• Ensure service provided to field personnel and customers meet the standard established for the section and branch.
• Ensure compliance with Branch Operational Guide, Organization's Policies and Guidelines.
• Attend to feedback and complaints and follow through for effective solution.
• Meeting deadline and service turnaround time set.
• Liaison with Customer Service Officers at HO or other branches for clarifications and/or any requirements.
• Handle ad hoc tasks as and when been assigned by supervisors or management.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

We are looking for people who

• Tertiary qualification in any discipline recognised by the Minister of Higher Education of Malaysia, preferably in Management, Insurance, Business Studies, Administration or related field or ACS, ACII, AMII, AII or equivalent.
• Minimum 1-2 years working experience, preferably in customer service experience.
• Has great communication and customer service skills.
• Collaborative and positive relationship building skills
• Proficient in Microsoft Office and tech-savvy.
• Possesses cross functional knowledge i.e. Life Insurance, General Insurance, Policies, Procedures and Processes
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Position Overview:

Tribe is seeking a motivated and proficient Mandarin-speaking Customer Service Executive to deliver exceptional support to customers of our premier client, Tencent, in the mobile gaming sector. This remote position is ideal for a customer-focused professional who excels in a digital environment and is passionate about providing structured solutions. You will be instrumental in enhancing the player experience through your problem-solving abilities and positive engagement.

Key Responsibilities:

• Deliver high-quality, efficient customer support through digital communication channels.
• Diagnose and troubleshoot customer issues, escalating complex cases through the appropriate channels when necessary.
• Maintain meticulous records of all customer interactions and diligently adhere to established performance metrics.

Essential Qualifications:

• Fluency in both Mandarin and English (written and verbal); a language proficiency assessment will be required.
• A minimum of one year of experience in a customer service or call center role.
• Demonstrated ability to multitask effectively across various software platforms and applications.
• Technical proficiency in the Microsoft Office suite.
• A minimum of a high school diploma or its equivalent.
• Must possess a personal laptop and have consistent access to a reliable high-speed internet connection.

Preferred Qualifications:

• Prior experience within the mobile gaming industry.
• A personal interest in and understanding of mobile games.

Employment & Benefits:

• Job Type: Full-time
• Work Arrangement: Remote (Work from Home)
• Schedule: Day Shift (willingness to work on weekends and public holidays as required)
• Basic Salary: RM 3,000

Application Requirements:

Please be prepared to confirm your agreement with the following pre-screening questions:

• Do you own a personal laptop and have access to a stable internet connection?
• Do you accept the offered salary of RM 3,000?
• Are you available to work on rotational shifts including weekends and public holidays as needed?
• Do you have any professional experience in the customer service/ call center or gaming industry?
• Do you play mobile games?

Job Type: Full-time

Pay: RM3,000.00 per month

Benefits:

• Professional development

Application Question(s):

• Can you attend the interview on either Tuesday or Thursday between 2:00–3:30pm?
• Do you accept the offered salary of RM 3,000?
• Do you play mobile games?
• Are you able to work on rotational shifts (day, night, and weekends)?
• A minimum of one (1) year of experience in live chat support, ideally within the mobile gaming industry.

Work Location: In person

Job Responsibilities

• Manage day-to-day operations efficiently and accurately.
• Manage direct sales for walk-in customers.
• Coordinate sponsorship and charity requests.
• Participate in company events, including sales, promotions and sponsorship activities.
• Develop and coordinate marketing collateral with both internal and external stakeholders and vendors.
• Handle all customer inquiries promptly and professionally through multiple channels (phone, email, in-person)
• Travel to different operation sites as needed and perform other duties as assigned by management

Job Requirements

• Bachelor's degree in Business Administration, Marketing or a related field.
• Proven experience in a similar role is a plus.
• Excellent verbal and written communication skills in English, Bahasa Malaysia and Chinese.
• Good interpersonal skills, a proactive, problem-solving attitude with a keen eye for detail.
• Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) is essential.
• Ability to work both independently and as part of a team.

School/Learning Center Sales Admin Customer Service

• Manage budgets, logistics and events or meetings
• Handle scheduling, record-keeping and reporting
• Ensure the school complies with relevant laws and regulations
• Develop and run educational programs
• Hire, train and advise staff
• Counsel students when needed
• Resolve conflicts and other issues
• Communicate with parents, regulatory bodies and the public
• Have a hand in the creation of the school curriculum
• Implement actions that improve the school and the quality of education (e.g. building renovations, new guidelines for students, new subjects)
• Help shape and uphold the vision of the school
• Keeping track of student successes and failures and preparing appropriate interventions.
• Establishing and maintaining good relationships with parents, students, and staff at other schools.
• Preparing and submitting drafts of proposals, financial reports, and other documents.
• Serve as a liaison between teachers, students, parents, and the community.
• Create a safe and inclusive environment for students, staff, and parents. Address conflicts, implement discipline policies, and promote positive behavior management strategies.

Company Overview

Tribe, a dynamic customer support solutions provider, is expanding its remote team to support a premier client in the mobile gaming industry. We seek passionate professionals dedicated to delivering exceptional customer experiences through efficient inquiry resolution and proactive service excellence.

Key Responsibilities

• Provide professional live chat and email support to customers, ensuring timely and accurate resolution of inquiries
• Troubleshoot and escalate issues in compliance with company protocols
• Operate multiple systems simultaneously while maintaining service quality
• Uphold a customer-centric approach in all interactions to enhance satisfaction

Why Join Us?

• Attractive Compensation: RM3,000 monthly base salary
• Career Growth: 80% of leadership roles filled through internal promotions
• Comprehensive Benefits:
• Medical insurance & maternity leave Paid training and professional development Flexible remote work arrangements

• Performance Incentives: Attendance and KPI-based rewards

• Requirements

• Language Proficiency: Fluent in Mandarin and English (written & spoken, assessment required)
• Experience:
• 1+ year in customer service (required) 1+ year in mobile gaming (preferred)
• Technical Skills: Proficiency in Microsoft Office Ability to multitask across digital platforms

Application Process

Interested candidates may WhatsApp * * for immediate consideration.

Pre-Screening Questions:

• Do you possess a reliable laptop and internet connection?
• Are you comfortable with the RM3,000 base salary?
• Can you commence employment immediately if selected?
• Are you available to work weekends/public holidays as needed?

Job Type: Full-time

Benefits: Health insurance, Maternity leave, Professional development, Promotion opportunities, Work from home

Experience:

• Customer service: 1 year (Required)
• Mobile gaming: 1 year (Required)

Language: Mandarin (Required), English (Required)

Job Type: Full-time

Pay: RM3,000.00 per month

Benefits:

• Professional development
• Work from home

Application Question(s):

• Do you have own laptop and internet at home?
• Are you willing to work on weekends and public holiday
• Do you have experience in call centre/ customer service?
• Do you have experience in gaming industry?
• Do you play mobile games?

Work Location: In person

Expected Start Date: 09/01/2025