Senior Engineer IT Operational Services
Posted 1 day ago
Job Viewed
Job Description
Overview
Senior Engineer IT Operational Services role at Infineon Technologies
Responsibilities- Local network operation support to ensure stability and high availability of site network infrastructure
- Implement global standard configuration to support local network infrastructure without impacting operations
- Daily technical support and administration of network equipment, asset management, resolution of incident ticket and change request
- Provide 24x7 response, 2nd tier technical support, analysis, escalation and resolution for reported incidents
- Perform preventive maintenance and performance tuning on network
- Liaise with cabling contractors to support passive cabling requirement and inspection upon job completion
- Document network infrastructure with FNT documentation tool
- Project support of network work package, lead in local projects to ensure all projects are delivered on-time, within project scope and budget
In your new role you will:
- Local network operation support to ensure stability and high availability of site network infrastructure
- Implement global standard configuration to support local network infrastructure without impacting operations
- Daily technical support and administration of network equipment, asset management, resolution of incident ticket and change request
- Provide 24x7 response, 2nd tier technical support, analysis, escalation and resolution for reported incidents
- Perform preventive maintenance and performance tuning on network
- Liaise with cabling contractors to support passive cabling requirement and inspection upon job completion
- Document network infrastructure with FNT documentation tool
- Project support of network work package, lead in local projects to ensure all projects are delivered on-time, within project scope and budget
You are best equipped for this task if you have:
- Degree holder
- At least three to five (3-5) years direct practical experience in network infrastructure support
- Knowledge and experience in structured cabling and coordination with cabling vendor
- Proficient in network configuration and implement network design base on standard design without guidance
- Cisco Certified Network Associate/Professional (CCNA/CCNP) preferred
- Good communication skills – both written and verbal in English
#WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in? We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant's experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Seniority level- Not Applicable
- Full-time
- Engineering and Information Technology
- Semiconductor Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Computer Hardware Manufacturing
Location: Bandar Prai (Mukim 1A), Penang, Malaysia
#J-18808-LjbffrSenior Engineer IT Operational Services
Posted 3 days ago
Job Viewed
Job Description
.
Job Description
In your new role you will:
- Local network operation support to ensure stability and high availability of site network infrastructure
- Implement global standard configuration to support local network infrastructure without impacting operations
- Daily technical support and administration of network equipment, asset management, resolution of incident ticket and change request
- Provide 24x7 response, 2nd tier technical support, analysis, escalation and resolution for reported incidents
- Perform preventive maintenance and performance tuning on network
- Liaise with cabling contractors to support passive cabling requirement and inspection upon job completion
- Document network infrastructure with FNT documentation tool
- Project support of network work package, lead in local projects to ensure all projects are delivered on-time, within project scope and budget
Your Profile
You are best equipped for this task if you have:
- Degree holder
- At least three to five (3-5) years direct practical experience in network infrastructure support
- Knowledge and experience in structured cabling and coordination with cabling vendor
- Proficient in network configuration and implement network design base on standard design without guidance
- Cisco Certified Network Associate/Professional (CCNA/CCNP) preferred
- Good communication skills – both written and verbal in English
#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Senior Engineer IT Operational Services
Posted 2 days ago
Job Viewed
Job Description
Senior Engineer IT Operational Services
role at
Infineon Technologies Responsibilities
Local network operation support to ensure stability and high availability of site network infrastructure Implement global standard configuration to support local network infrastructure without impacting operations Daily technical support and administration of network equipment, asset management, resolution of incident ticket and change request Provide 24x7 response, 2nd tier technical support, analysis, escalation and resolution for reported incidents Perform preventive maintenance and performance tuning on network Liaise with cabling contractors to support passive cabling requirement and inspection upon job completion Document network infrastructure with FNT documentation tool Project support of network work package, lead in local projects to ensure all projects are delivered on-time, within project scope and budget Job Description
In your new role you will: Local network operation support to ensure stability and high availability of site network infrastructure Implement global standard configuration to support local network infrastructure without impacting operations Daily technical support and administration of network equipment, asset management, resolution of incident ticket and change request Provide 24x7 response, 2nd tier technical support, analysis, escalation and resolution for reported incidents Perform preventive maintenance and performance tuning on network Liaise with cabling contractors to support passive cabling requirement and inspection upon job completion Document network infrastructure with FNT documentation tool Project support of network work package, lead in local projects to ensure all projects are delivered on-time, within project scope and budget Your Profile
You are best equipped for this task if you have: Degree holder At least three to five (3-5) years direct practical experience in network infrastructure support Knowledge and experience in structured cabling and coordination with cabling vendor Proficient in network configuration and implement network design base on standard design without guidance Cisco Certified Network Associate/Professional (CCNA/CCNP) preferred Good communication skills – both written and verbal in English Company Statement
#WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in? We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant's experience and skills. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process. Seniority level
Not Applicable Employment type
Full-time Job function
Engineering and Information Technology Industries
Semiconductor Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Computer Hardware Manufacturing Location: Bandar Prai (Mukim 1A), Penang, Malaysia
#J-18808-Ljbffr
Senior Engineer IT Operational Services
Posted 3 days ago
Job Viewed
Job Description
Job Description In your new role you will:
Local network operation support to ensure stability and high availability of site network infrastructure Implement global standard configuration to support local network infrastructure without impacting operations Daily technical support and administration of network equipment, asset management, resolution of incident ticket and change request Provide 24x7 response, 2nd tier technical support, analysis, escalation and resolution for reported incidents Perform preventive maintenance and performance tuning on network Liaise with cabling contractors to support passive cabling requirement and inspection upon job completion Document network infrastructure with FNT documentation tool Project support of network work package, lead in local projects to ensure all projects are delivered on-time, within project scope and budget
Your Profile You are best equipped for this task if you have: Degree holder At least three to five (3-5) years direct practical experience in network infrastructure support Knowledge and experience in structured cabling and coordination with cabling vendor Proficient in network configuration and implement network design base on standard design without guidance Cisco Certified Network Associate/Professional (CCNA/CCNP) preferred Good communication skills – both written and verbal in English
#WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in?
We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
#J-18808-Ljbffr
05 - Engineering Technical Support 2
Posted 1 day ago
Job Viewed
Job Description
Overview
05 - Engineering Technical Support 2 role at Celestica
Req ID:
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
General Overview
Functional Area: ENG - Engineering
Career Stream: OPE - Operations Engineering
Role: Technical Support 2
SAP Short Name: TS2
Job Title: Engineering Technical Support 2
Job Code: TS2-ENG-TSUP
Job Level: Band 05
Direct/Indirect Indicator: Indirect
Summary
Incumbents may determine best methods and procedures to follow to complete assignments. Tasks are very complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact on the department's goals and may go beyond the department. Works under minimum supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May provide functional guidance to others performing similar work. May be considered the expert in areas assigned. Builds internal and external relationships that require exchanging information and providing some explanations in a problem solving capacity.
Detailed Description
Performs Tasks Such As, But Not Limited To
- Provides technical support of tasks associated with manufacturing engineering initiatives including process, industrial, quality, and development engineering efforts.
- Assists with the implementation of engineering projects.
- Implements modifications or designs and assists in the building of custom circuits and adapters to interface a computer to special circuits and functions within a new product.
- Installs specialized test equipment in existing automated testers.
- Assists in the development of complex programs in several programming languages for computers controlling automated test equipment.
- Engineering Foundation Competencies
- Knowledge of electrical, electromechanical and pneumatic systems and principals of operation.
- Strong knowledge of the setup, operation, and maintenance of specific equipment sets used in manufacturing processes.
- Strong knowledge of mechanical assembly and fabrication procedures.
- Strong knowledge of electronic circuitry and testing and debugging procedures.
- Knowledge of computer programming and ability to use applications specific to this position (such as C++).
- Ability to read and interpret product specifications, schematics and mechanical drawings.
- Ability to use hand and power tools required for test assembly.
- Knowledge of personal computers and Windows applications.
- Excellent knowledge of quality standards.
- Ability to effectively communicate with a variety of internal customers.
- Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
- Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies.
- Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials.
- Duties may require periodic heavy manual effort including lifting objects over 20 pounds.
- Two to Four years relevant experience
- Two or three year community college diploma in a related field, or an equivalent combination of education and experience.
- Educational requirements may vary by geography
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
Company Overview
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
#J-18808-Ljbffr05 - Engineering Technical Support 2
Posted 1 day ago
Job Viewed
Job Description
05 - Engineering Technical Support 2
role at
Celestica Req ID: Remote Position: No Region: Asia Country: Malaysia State/Province: Kedah City: Kulim General Overview Functional Area:
ENG - Engineering Career Stream:
OPE - Operations Engineering Role:
Technical Support 2 SAP Short Name:
TS2 Job Title:
Engineering Technical Support 2 Job Code:
TS2-ENG-TSUP Job Level:
Band 05 Direct/Indirect Indicator:
Indirect Summary Incumbents may determine best methods and procedures to follow to complete assignments. Tasks are very complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact on the department's goals and may go beyond the department. Works under minimum supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May provide functional guidance to others performing similar work. May be considered the expert in areas assigned. Builds internal and external relationships that require exchanging information and providing some explanations in a problem solving capacity. Detailed Description Performs Tasks Such As, But Not Limited To Provides technical support of tasks associated with manufacturing engineering initiatives including process, industrial, quality, and development engineering efforts. Assists with the implementation of engineering projects. Implements modifications or designs and assists in the building of custom circuits and adapters to interface a computer to special circuits and functions within a new product. Installs specialized test equipment in existing automated testers. Assists in the development of complex programs in several programming languages for computers controlling automated test equipment. Knowledge/Skills/Competencies
Engineering Foundation Competencies Knowledge of electrical, electromechanical and pneumatic systems and principals of operation. Strong knowledge of the setup, operation, and maintenance of specific equipment sets used in manufacturing processes. Strong knowledge of mechanical assembly and fabrication procedures. Strong knowledge of electronic circuitry and testing and debugging procedures. Knowledge of computer programming and ability to use applications specific to this position (such as C++). Ability to read and interpret product specifications, schematics and mechanical drawings. Ability to use hand and power tools required for test assembly. Knowledge of personal computers and Windows applications. Excellent knowledge of quality standards. Ability to effectively communicate with a variety of internal customers. Physical Demands
Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc. Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies. Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials. Duties may require periodic heavy manual effort including lifting objects over 20 pounds. Typical Experience
Two to Four years relevant experience Typical Education
Two or three year community college diploma in a related field, or an equivalent combination of education and experience. Educational requirements may vary by geography Notes
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them. Company Overview Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
#J-18808-Ljbffr
Customer Service
Posted 3 days ago
Job Viewed
Job Description
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Customer Service Officer (Nationwide)
Posted 23 days ago
Job Viewed
Job Description
Create your future with Affin! You too can make a difference.
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
Job Purpose
- To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank`s internal policy and regulatory requirement.
- Ensuring the highest quality customer experience through customer service and image enhancement opportunities.
- To assist in referral and cross selling of deposits/investment/insurance/ Wealth /Takaful products & cross selling activities towards achieving branch target.
Financial
- To assist in referral and cross selling of deposits/investment/Bancassurance /Banca Takaful products & cross selling activities towards achieving branch target.
- Prevention of Fraud and Losses (internal and external).
- To effectively control and monitor cost as per approved budget.
- Achieve branch Transactional Fee based income target as given.
- Achieve branch Lead Generation Fee Based Income target as given.
- Onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to on boarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc
- Ensure adherence to compliance on FSA/IFSA,PDPA,FEA,FATCA,CSR,PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD.
- Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book.
- Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM.
- Check and review error correction and checking of daily vouchers.
- To verify overall cash balancing, related critical reports and cheque confirmation.
- Processing of daily Incheqs/OCS cheque as per procedures and guidelines
- Protect the assets of branch and ensure its proper outlook (internal and external).
- Ensure that your branch back-up power supply is available at all the times. i.e gen set serviced regularly.
- To monitor GL entries e.g sundry, deferred accounts, etc and ensure the timely reversal
- Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency.
- Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses.
- Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
- Ensure timely submission of reports.
- Check & review error correction.
- Checking of daily vouchers.
- Security & Maintenance Coordinator
- Digital Video Recorder (DVD) & Close Circuit Television (CCTV)
- Maintain the upkeep and storage of telephone recorder
- Verify clear image is displayed on CCTV monitor
- DVR is in working condition & sufficient space for recording
- Alarm Monitoring
- Responsible for alarm testing once a month
- Managing Security Personnel
- To ensure verification of third party vendors accessing the premise
- Electrical and mechanical appliances in working order and neatly displayed
- Maintain branch cleanliness and promote conducive environment for both customers and staff
- Responsible for management of IT/Non IT Asset/Fixed Assets
- Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing
- Recommend for write off of assets with written down book value
- Others -Storage and Archival Coordinator
- Stationeries are systematically arranged and quantity is not excessive
- Relevant pages/documents of account opening and vouchers are kept in a locked environment
- Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual
- Ensure timely reporting of any lapses via Oprisk System within timeline.
- Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office.
- Reporting of Suspicious Transaction.
- Responsible for the renewal of all contracts and licenses.
- Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
- Ensure accuracy and error free in service delivery.
- Handle customer complaint and resolution within SLA.
- To manage the Safe Deposit Box facilities for all customer accounts.
- To ensure data key in the CIF is accurate
- To manage the branch staff and facilities appearance in line with the Bank’s standard.
- Provide transaction/support activities for all customer accounts
- Provide on-going account maintenance support
- Provide financial services information
- Solve customer inquiries promptly
- Monitor and support the collection and maintenance of high quality customer information.
- To process the following :
- Cheque book requisition
- CASA maintenance
- Documents for Account Services
- Request for Audit Confirmation to Credit Administration
- To observe deadlines on ad-hoc assignments
- Resource management i.e. annual leave / attendance / branch meeting.
- Provide well managed, competent / customer-oriented staff
- Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring /appraisals.
- Social Commitment activities involvement
- Relief duties- ABM/BM
- To administer other operational support functions.
- To manage and undertake ad-hoc assignments assign by management from time to time.
- Main holder to Vault & Self Service Machines.
- To involve and contribute to any special project organise by branch.
- Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth.
- To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Banking
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Customer Service Expert (Remote, Contract) Customer Service Expert (Remote, Contract) IKEA Batu Kawan : Part Time Customer Relations Officer - Services Customer Service Representative (Nationwide) Supervisor - Contract Logistics/SCM, Customer Service Logistics Officer - Contract Logistics/SCM, Customer ServiceWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Service Officer (Nationwide)
Posted 5 days ago
Job Viewed
Job Description
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
Job Purpose
To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank`s internal policy and regulatory requirement. Ensuring the highest quality customer experience through customer service and image enhancement opportunities. To assist in referral and cross selling of deposits/investment/insurance/ Wealth /Takaful products & cross selling activities towards achieving branch target.
Accountabilities
Financial
To assist in referral and cross selling of deposits/investment/Bancassurance /Banca Takaful products & cross selling activities towards achieving branch target. Prevention of Fraud and Losses (internal and external). To effectively control and monitor cost as per approved budget. Achieve branch Transactional Fee based income target as given. Achieve branch Lead Generation Fee Based Income target as given.
Process
Onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to on boarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc Ensure adherence to compliance on FSA/IFSA,PDPA,FEA,FATCA,CSR,PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD. Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book. Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM. Check and review error correction and checking of daily vouchers. To verify overall cash balancing, related critical reports and cheque confirmation. Processing of daily Incheqs/OCS cheque as per procedures and guidelines Protect the assets of branch and ensure its proper outlook (internal and external). Ensure that your branch back-up power supply is available at all the times. i.e gen set serviced regularly. To monitor GL entries e.g sundry, deferred accounts, etc and ensure the timely reversal Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency. Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses. Ensure satisfactory audit rating and issues raised are resolved within specified time frame. Ensure timely submission of reports. Check & review error correction. Checking of daily vouchers. Security & Maintenance Coordinator Digital Video Recorder (DVD) & Close Circuit Television (CCTV) Maintain the upkeep and storage of telephone recorder Verify clear image is displayed on CCTV monitor DVR is in working condition & sufficient space for recording Alarm Monitoring Responsible for alarm testing once a month Managing Security Personnel To ensure verification of third party vendors accessing the premise Electrical and mechanical appliances in working order and neatly displayed Maintain branch cleanliness and promote conducive environment for both customers and staff Responsible for management of IT/Non IT Asset/Fixed Assets Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing Recommend for write off of assets with written down book value Others -Storage and Archival Coordinator Stationeries are systematically arranged and quantity is not excessive Relevant pages/documents of account opening and vouchers are kept in a locked environment Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual Ensure timely reporting of any lapses via Oprisk System within timeline. Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office. Reporting of Suspicious Transaction. Responsible for the renewal of all contracts and licenses.
Customer
Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint. Ensure accuracy and error free in service delivery. Handle customer complaint and resolution within SLA. To manage the Safe Deposit Box facilities for all customer accounts. To ensure data key in the CIF is accurate To manage the branch staff and facilities appearance in line with the Bank’s standard. Provide transaction/support activities for all customer accounts Provide on-going account maintenance support Provide financial services information Solve customer inquiries promptly Monitor and support the collection and maintenance of high quality customer information. To process the following : Cheque book requisition CASA maintenance Documents for Account Services Request for Audit Confirmation to Credit Administration To observe deadlines on ad-hoc assignments
People
Resource management i.e. annual leave / attendance / branch meeting. Provide well managed, competent / customer-oriented staff Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring /appraisals.
Corporate Social Responsibility
Social Commitment activities involvement
Other Responsibilities
Relief duties- ABM/BM To administer other operational support functions. To manage and undertake ad-hoc assignments assign by management from time to time. Main holder to Vault & Self Service Machines.
Learning & Growth
To involve and contribute to any special project organise by branch. Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth. To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Banking Referrals increase your chances of interviewing at AFFIN Group by 2x Get notified about new Customer Service Officer jobs in
Bukit Mertajam, Penang, Malaysia . Customer Service Expert (Remote, Contract)
Customer Service Expert (Remote, Contract)
IKEA Batu Kawan : Part Time Customer Relations Officer - Services
Customer Service Representative (Nationwide)
Supervisor - Contract Logistics/SCM, Customer Service
Logistics Officer - Contract Logistics/SCM, Customer Service
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Executive - Contract Logistics/SCM, Customer Service
Posted 1 day ago
Job Viewed
Job Description
Overview
Executive - Contract Logistics/SCM, Customer Service
Join to apply for the Executive - Contract Logistics/SCM, Customer Service role at DB Schenker .
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At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Responsibilities- Check the status of material requirements from customers and arrange shipment pick-up from hub to customer
- Prepare and generate daily and weekly inventory reports for customers
- Ensure daily receiving system updates within the goal set (KPI) by the customer
- Ensure daily delivery performance within the goal set (KPI) by the customer
- Counter-check the receiving/outgoing documents information against the physical receipt by operations
- Notify customers or suppliers of shipment discrepancies (e.g., damage, physical short incoming, P/O number discrepancy, late delivery, etc.) via email and follow up by phone
- Attend to customers’ or suppliers’ shipment inquiries and coordinate with relevant parties when necessary
- Coordinate with customers on urgent/exception pulls and work with the operations team to deliver goods timely
- Ensure daily/weekly data collection to update KPI and send the KPI to customers and internal SCHENKER Management on a weekly and monthly basis
- Attend any required weekly/monthly meetings with customers/related parties
- Respond to customer or related parties' emails promptly
- Minimum of 1+ year of supervisory experience in Customer Service, preferably in the Logistics industry
- Basic Degree holder
- Degree in Logistics or Supply Chain is an advantage
- Certification in Basic Supervision
- Able to speak and write in English
- Able to speak and write in Mandarin for CS dealing with customers in Mandarin-speaking countries
- Computer literate
- Must be open to working in the warehouse occasionally
- To be considered for this position you must have valid rights to work and live in Malaysia
- Mid-Senior level
- Full-time
- Business Development and Sales
- Transportation, Logistics, Supply Chain and Storage
- We’re strong believers in continual training and development for our people. After all, your success is our success.
- DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.
- Our vacation and leave policies reflect our belief in proper work-life balance.
- See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
- We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).
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