32 Servicenow Implementation jobs in Malaysia

Digital Business Analyst (ServiceNow Implementation)

Negeri Sembilan, Negeri Sembilan COGNIZANT TECHNOLOGY SOLUTIONS ASIA PACIFIC PTE. LTD.

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

We're seeking a dynamic Digital Business Analyst to join our project team. In this pivotal role, you'll spearhead ServiceNow implementations across government agencies, working closely with stakeholders to transform public service delivery through innovative digital solutions. You'll be at the forefront of digital transformation, translating complex business requirements into elegant, user-centric solutions.

Key Responsibilities
Strategic Planning & Analysis
• Lead requirements gathering through human-centric design methods and visual techniques
• Conduct thorough analysis of current systems and processes to identify improvement opportunities
• Develop strategic roadmaps for digital transformation initiatives
• Apply Design Thinking methodologies to create innovative solutions for complex government challenges

Technical Leadership
• Guide technology selection and implementation strategies aligned with client’s architectural principles
• Evaluate and recommend appropriate development approaches (Outsourced, Co-Sourced, or In-house)
• Ensure solutions comply with cloud-based architecture standards and SG Tech Stack requirements

Project Delivery
• Create detailed user stories, functional specifications, and acceptance criteria
• Oversee platform configuration, customisation, and integration
• Manage solution deployment and ensure smooth operational transition
• Lead impact analysis for change requests and continuous improvements
• Facilitate knowledge transfer through workshops and training sessions

Stakeholder Management
• Build strong relationships with client’s stakeholders and cross-functional teams
• Lead discovery workshops and requirements gathering sessions
• Drive user adoption through effective communication and training
• Collaborate with technical teams to resolve operational challenges

Required Qualifications & Experience

Education & Professional Experience
• Diploma/Degree in Computer Science, Information Technology, or related field
• Minimum 4 years of relevant experience in digital transformation projects
• Proven track record of at least 2 successful ServiceNow implementations
• Strong background in enterprise SaaS platforms (ServiceNow expertise required)

Technical Competencies
• Proficiency in ServiceNow platform configuration and customization
• Experience with Agile methodologies and product-centric delivery
• Understanding of cloud architecture and modern development practices
• Working knowledge of AI tools and emerging technologies
• Experience in process automation and system integration

Essential Skills
• Advanced analytical and problem-solving capabilities
• Strong facilitation and workshop leadership abilities
• Excellent stakeholder management and communication skills
• Proven ability to influence and drive change
• Experience in government or large enterprise digital transformation

Personal Attributes
• Self-motivated with a strong drive for results
• Analytical mindset with attention to detail
• Adaptable and quick to learn new technologies
• Strong team player with excellent collaboration skills
• Innovative thinking and creative problem-solving approach

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Senior ServiceNow Consultant, OT & CSDM

Kuala Lumpur, Kuala Lumpur Ørsted

Posted today

Job Viewed

Tap Again To Close

Job Description

Join us in this role where you will play a key role in a team that maintains stability of operations and develops truly global solutions for the ServiceNow platform. We need you in IT to help us develop and deliver sustainable world-class IT solutions.

Welcome to ServiceNow Team
You’ll be part of Process Automation Platform Team where you, together with your colleagues, will be working on the implementation and development of Operational Technology (OT) capabilities within the ServiceNow platform You will focus primarily on OT CMDB, OT Service Management (OTSM) and OT Vulnerability Response (OTVR) to enable visibility, control and governance of our OT environments. In this role, you will design, enhance, and maintain data models that bridge IT and OT, ensuring alignment with architectural standards and operational requirements.

As a team, we are working within Ørsted IT’s agile delivery setup, you will contribute to developing technical solutions, platform integrations and process automations that ensure accurate configuration and service.

You’ll play an important role in:

  • supporting the implementation and expansion of the OT Configuration Management Database (CMDB), including CI class modeling, asset hierarchy structures and relationship mapping
  • configuring and deploying OT Service Management (OTSM) to enable efficient incident, change and request processes tailored to OT environments
  • implementing and maintaining OT Vulnerability Response (OTVR), mapping vulnerabilities to OT assets and supporting remediation workflows with OT operations
  • working with MID Servers, discovery and external data sources (e.g. asset inventories, security platforms) to bring accurate asset data into the OT CMDB
  • enabling CSDM alignment for OT services, applications and business capabilities to support consistency and traceability across IT and OT service landscapes.

To succeed in the role, you:

  • have hands-on experience with ServiceNow CMDB and CSDM, preferably within OT or industrial environments
  • have experience working with OTSM and OTVR modules in ServiceNow, including incident, request and change workflows adapted for OT use cases
  • are familiar with OT systems (e.g. SCADA, DCS, PLCs) and understand how these assets relate to business services, operations and risk, while you also have experience with Discovery, MID Server setup and integrations with external OT/IT asset data sources.
  • understand the unique challenges of IT vs. OT service models and can design workflows and data models accordingly and are proficient in configuring ServiceNow platform components such as Client Scripts, Business Rules, UI Actions, UI Policies, Script Includes, Scripted REST APIs and flow designer.
  • possess strong communication and stakeholder management skills and can collaborate effectively across IT, OT and security teams.

Maybe you’ve read the above and can see you have some transferable skills, even though they don’t quite match all the points. If you think you can bring something to the team, we still encourage you to apply.

Shape the future with us
Send your application to us as soon as possible. We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we’ve found the right candidate.

As an applicant or employee, you may request reasonable work and position accommodation or adjustments via

Please note that for your application to be taken into consideration, you must submit your application via our online career pages and answer the screening questions relevant for your country. We don't take applications or inquiries from external recruiters or agencies into account for this position.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

ServiceNow Technical Consultant

Kuala Lumpur, Kuala Lumpur Randstad Malaysia

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

job details

  • Job title: ServiceNow Technical Consultant (Fully remote in Malaysia)
  • Location: KL
  • Salary: RM10,000 - RM16,000
  • Employment: Permanent
  • Benefits:
    • Fully remote working arrangement
    • Yearly increments
    • Training and certifications in ServiceNow provided

about the job

  • Help support current and upcoming projects in ServiceNow development
  • Work in a team with other developers, BAs, and PMs to execute projects
  • Gather requirements and execute design and implementations in ServiceNow framework according to client requirements

skills and experience required

  • ServiceNow experience of over 2 years as a developer, business expert, or similar
  • Understanding of ServiceNow architecture, principles, and processes
  • Proficiency in ServiceNow configuration including workflows, business rules, UI policies, and scripting
  • Hands-on experience with ServiceNow integrations using REST API
  • Able to communicate and work in a team effectively

qualifications

Bachelor's Degree

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

ServiceNow Technical Consultant

Kuala Lumpur, Kuala Lumpur Randstad Malaysia

Posted today

Job Viewed

Tap Again To Close

Job Description

job details Job title:

ServiceNow Technical Consultant (Fully remote in Malaysia) Location:

KL Salary:

RM10,000 - RM16,000 Employment:

Permanent Benefits: Fully remote working arrangement Yearly increments Training and certifications in ServiceNow provided about the job Help support current and upcoming projects in ServiceNow development Work in a team with other developers, BAs, and PMs to execute projects Gather requirements and execute design and implementations in ServiceNow framework according to client requirements skills and experience required ServiceNow experience of over 2 years as a developer, business expert, or similar Understanding of ServiceNow architecture, principles, and processes Proficiency in ServiceNow configuration including workflows, business rules, UI policies, and scripting Hands-on experience with ServiceNow integrations using REST API Able to communicate and work in a team effectively qualifications Bachelor's Degree

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

ServiceNow Solution Consultant (Pre-sales)

Petaling Jaya, Selangor NTT

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Associate GTM Practice Solutions Specialist is an entry level subject matter expert, responsible for learning the skills to support the delivery of solution design, configuration and escalated problem management of solutions and services in client environments.

What you'll be doing

Key Responsibilities:

  • Work hand in hand with ServiceNow specialists on the design of innovative solutions that leverage automation and integrations with ServiceNow technologies to allow clients to have more effective operations
  • Perform client facing ServiceNow Service Offering & Product demonstrations
  • Provide pre-sales technical support for sales pursuits involving complex business challenges
  • Provide solutions based on ServiceNow Platform capabilities to help transform clients' business structures, strategies, and priorities
  • Align with ServiceNow principal on finalizing the identified modules and requirements for clients
  • Keep up to date on ServiceNow's licensing model (e.g., subscription-based, per-user, per-module).
  • Able to negotiate pricing terms, if necessary, to ensure it fits within the budget constraints.
  • Organize and develop knowledge base content for sample Solution Designs
  • Develop ServiceNow reusable assets and accelerators to be leveraged for sales and delivery
  • Conducting product demonstrations, creating proof of concepts (POCs), and showcasing the capabilities of ServiceNow.
  • Assist the Delivery team with RFx / Proposal documents, scoping for SOW, timeline, assumptions, resource dimensions.
  • Collaborate and lead meetings with executive stakeholders, including C-suite, IT operations, system architects, security professionals, and business leads
  • Work with process transformation consultants in designing TO-BE process workflows by firstly assessing and understanding client’s AS-IS situation.
  • Communicate platform capabilities into business terms for executive stakeholders

Requirements

  • Bachelor degree or above in Computer Science, Information Systems or other relevant domains.
  • More than 3 years’ experience in ServiceNow Platform solutions & delivery, preferably in a Pre-sales Capacity.
  • ServiceNow Certifications is preferred:
    • ServiceNow Certified System Administrator and Certified Implementation Specialist in ITSM / ITAM / ITOM.
  • Must possess deep knowledge and experience in ITSM, ITOM, ITAM.
  • ITIL certification is preferred.
  • Deep understanding of the ServiceNow platform, including its architecture, capabilities, and integration possibilities.
  • Experience in designing end-to-end solutions using ServiceNow, including custom applications and integrations with other systems.
  • Management consulting experience is preferred
  • Agile software delivery experience is preferred
  • Client-facing with persuasion and convincing negotiation skills is a must.
  • Critical thinking, problem solving and conflict resolution.
  • Team leadership and management.
  • Written and verbal communication and interpersonal skills.
  • Rich experience in business presentation and persuasion.

Workplace type :

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

ServiceNow Solution Consultant (Pre-sales)

Petaling Jaya, Selangor NTT DATA, Inc.

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

ServiceNow Solution Consultant (Pre-sales)

Join to apply for the ServiceNow Solution Consultant (Pre-sales) role at NTT DATA, Inc.

ServiceNow Solution Consultant (Pre-sales)

3 days ago Be among the first 25 applicants

Join to apply for the ServiceNow Solution Consultant (Pre-sales) role at NTT DATA, Inc.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Solutions Architect at NTT DATA, you will be a cornerstone in our mission to craft cutting-edge, complex solutions tailored to our clients' needs. Your day will involve consulting with clients and partnering with internal teams to create strategies, transformational designs, and an architectural vision that provides true business value.

You will contribute to developing solution architectures for specific business, infrastructure, or functional areas. Your expertise will allow you to evaluate different architectures considering cost, performance, and scalability, and then produce detailed specifications for both cloud-based and on-premises components.

Your role will include supporting changes through the preparation of technical plans and applying design principles that comply with our architectural standards. You will take responsibility for understanding client requirements, gathering DATA, conducting analysis, and resolving problems.

Stay ahead of the curve by monitoring emerging technologies and sharing your knowledge through reports and technology roadmaps. Use your design skills to create components that handle both functional and non-functional requirements, including proof of concept (POC). You will also review, verify, and continually improve your designs.

Lastly, contribute to developing new go-to-market services and apply your expertise across both technical levels within the enterprise architecture and the value chain to develop holistic and integrated solutions.

To thrive in this role, you need to have:

  • Comprehensive knowledge in multi-vendor service integrations and cross-functional software, operating systems, and infrastructure designs.
  • Ability to deploy specific infrastructures and application software in line with relevant methodologies and frameworks.
  • Skill in developing and leveraging specialized knowledge of reference architectures.
  • Ability to keep up with trends and developments in technology domains.
  • Proven experience in integrating solutions for specific projects with business domains, industry standards, established patterns, and best practices.
  • Good experience in client engagement, consulting, and client needs assessment.
  • Excellent communication skills, both verbal and written, coupled with strong interpersonal skills to build solid working relationships.
  • Experience in an agile development environment.
  • A bachelor's degree or equivalent in computer science, engineering, business, or a related field.

Workplace type:

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Consulting, Information Technology, and Sales
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at NTT DATA, Inc. by 2x

Get notified about new Presales Solutions Consultant jobs in Petaling Jaya, Selangor, Malaysia .

Presales Consultant – (Computing Information Management)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Petaling Jaya, Selangor, Malaysia 2 days ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Presales Technical Consultant (Telco Connectivity Solutions)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

(Sr.) Consultant, HE Modeling, Real World Solutions

Petaling Jaya, Selangor, Malaysia 2 days ago

Utilities Management Consulting in Transmission & Distribution

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

T&T Senior Consultant - Operations, Industry & Domain Solutions (FSI Business Analyst) - MY

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

ServiceNow Solution Consultant (Pre-sales)

Petaling Jaya, Selangor NTT America, Inc.

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Solutions Architect at NTT DATA, you will be a cornerstone in our mission to craft cutting-edge, complex solutions tailored to our clients' needs. Your day will involve consulting with clients and partnering with internal teams to create strategies, transformational designs, and an architectural vision that provides true business value.
You will contribute to developing solution architectures for specific business, infrastructure, or functional areas. Your expertise will allow you to evaluate different architectures considering cost, performance, and scalability, and then produce detailed specifications for both cloud-based and on-premises components.
Your role will include supporting changes through the preparation of technical plans and applying design principles that comply with our architectural standards. You will take responsibility for understanding client requirements, gathering DATA, conducting analysis, and resolving problems.
Stay ahead of the curve by monitoring emerging technologies and sharing your knowledge through reports and technology roadmaps. Use your design skills to create components that handle both functional and non-functional requirements, including proof of concept (POC). You will also review, verify, and continually improve your designs.
Lastly, contribute to developing new go-to-market services and apply your expertise across both technical levels within the enterprise architecture and the value chain to develop holistic and integrated solutions.
**To thrive in this role, you need to have:**
+ Comprehensive knowledge in multi-vendor service integrations and cross-functional software, operating systems, and infrastructure designs.
+ Ability to deploy specific infrastructures and application software in line with relevant methodologies and frameworks.
+ Skill in developing and leveraging specialized knowledge of reference architectures.
+ Ability to keep up with trends and developments in technology domains.
+ Proven experience in integrating solutions for specific projects with business domains, industry standards, established patterns, and best practices.
+ Good experience in client engagement, consulting, and client needs assessment.
+ Excellent communication skills, both verbal and written, coupled with strong interpersonal skills to build solid working relationships.
+ Experience in an agile development environment.
+ A bachelor's degree or equivalent in computer science, engineering, business, or a related field.
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Servicenow implementation Jobs in Malaysia !

ServiceNow Solution Consultant (Pre-sales)

Petaling Jaya, Selangor NTT DATA, Inc.

Posted today

Job Viewed

Tap Again To Close

Job Description

ServiceNow Solution Consultant (Pre-sales)

Join to apply for the

ServiceNow Solution Consultant (Pre-sales)

role at

NTT DATA, Inc. ServiceNow Solution Consultant (Pre-sales)

3 days ago Be among the first 25 applicants Join to apply for the

ServiceNow Solution Consultant (Pre-sales)

role at

NTT DATA, Inc. Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Solutions Architect at NTT DATA, you will be a cornerstone in our mission to craft cutting-edge, complex solutions tailored to our clients' needs. Your day will involve consulting with clients and partnering with internal teams to create strategies, transformational designs, and an architectural vision that provides true business value.

You will contribute to developing solution architectures for specific business, infrastructure, or functional areas. Your expertise will allow you to evaluate different architectures considering cost, performance, and scalability, and then produce detailed specifications for both cloud-based and on-premises components.

Your role will include supporting changes through the preparation of technical plans and applying design principles that comply with our architectural standards. You will take responsibility for understanding client requirements, gathering DATA, conducting analysis, and resolving problems.

Stay ahead of the curve by monitoring emerging technologies and sharing your knowledge through reports and technology roadmaps. Use your design skills to create components that handle both functional and non-functional requirements, including proof of concept (POC). You will also review, verify, and continually improve your designs.

Lastly, contribute to developing new go-to-market services and apply your expertise across both technical levels within the enterprise architecture and the value chain to develop holistic and integrated solutions.

To thrive in this role, you need to have:

Comprehensive knowledge in multi-vendor service integrations and cross-functional software, operating systems, and infrastructure designs. Ability to deploy specific infrastructures and application software in line with relevant methodologies and frameworks. Skill in developing and leveraging specialized knowledge of reference architectures. Ability to keep up with trends and developments in technology domains. Proven experience in integrating solutions for specific projects with business domains, industry standards, established patterns, and best practices. Good experience in client engagement, consulting, and client needs assessment. Excellent communication skills, both verbal and written, coupled with strong interpersonal skills to build solid working relationships. Experience in an agile development environment. A bachelor's degree or equivalent in computer science, engineering, business, or a related field.

Workplace type:

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Consulting, Information Technology, and Sales Industries IT Services and IT Consulting Referrals increase your chances of interviewing at NTT DATA, Inc. by 2x Get notified about new Presales Solutions Consultant jobs in

Petaling Jaya, Selangor, Malaysia . Presales Consultant – (Computing Information Management)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Petaling Jaya, Selangor, Malaysia 2 days ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Presales Technical Consultant (Telco Connectivity Solutions)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago (Sr.) Consultant, HE Modeling, Real World Solutions

Petaling Jaya, Selangor, Malaysia 2 days ago Utilities Management Consulting in Transmission & Distribution

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago T&T Senior Consultant - Operations, Industry & Domain Solutions (FSI Business Analyst) - MY

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

ServiceNow Solution Consultant (Pre-sales)

Petaling Jaya, Selangor NTT

Posted today

Job Viewed

Tap Again To Close

Job Description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Associate GTM Practice Solutions Specialist is an entry level subject matter expert, responsible for learning the skills to support the delivery of solution design, configuration and escalated problem management of solutions and services in client environments.

What you'll be doing Key Responsibilities: Work hand in hand with ServiceNow specialists on the design of innovative solutions that leverage automation and integrations with ServiceNow technologies to allow clients to have more effective operations Perform client facing ServiceNow Service Offering & Product demonstrations Provide pre-sales technical support for sales pursuits involving complex business challenges Provide solutions based on ServiceNow Platform capabilities to help transform clients' business structures, strategies, and priorities Align with ServiceNow principal on finalizing the identified modules and requirements for clients Keep up to date on ServiceNow's licensing model (e.g., subscription-based, per-user, per-module). Able to negotiate pricing terms, if necessary, to ensure it fits within the budget constraints. Organize and develop knowledge base content for sample Solution Designs Develop ServiceNow reusable assets and accelerators to be leveraged for sales and delivery Conducting product demonstrations, creating proof of concepts (POCs), and showcasing the capabilities of ServiceNow. Assist the Delivery team with RFx / Proposal documents, scoping for SOW, timeline, assumptions, resource dimensions. Collaborate and lead meetings with executive stakeholders, including C-suite, IT operations, system architects, security professionals, and business leads Work with process transformation consultants in designing TO-BE process workflows by firstly assessing and understanding client’s AS-IS situation. Communicate platform capabilities into business terms for executive stakeholders Requirements Bachelor degree or above in Computer Science, Information Systems or other relevant domains. More than 3 years’ experience in ServiceNow Platform solutions & delivery, preferably in a Pre-sales Capacity. ServiceNow Certifications is preferred:

ServiceNow Certified System Administrator and Certified Implementation Specialist in ITSM / ITAM / ITOM.

Must possess deep knowledge and experience in ITSM, ITOM, ITAM. ITIL certification is preferred. Deep understanding of the ServiceNow platform, including its architecture, capabilities, and integration possibilities. Experience in designing end-to-end solutions using ServiceNow, including custom applications and integrations with other systems. Management consulting experience is preferred Agile software delivery experience is preferred Client-facing with persuasion and convincing negotiation skills is a must. Critical thinking, problem solving and conflict resolution. Team leadership and management. Written and verbal communication and interpersonal skills. Rich experience in business presentation and persuasion. Workplace type : About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Service Management Coordinator

Kuala Lumpur, Kuala Lumpur Businesslist

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

  • Oversee daily operations of the Service Delivery Center to ensure efficient service delivery.
  • Manage customer queries and complaints, ensuring timely and effective resolution.
  • Collaborate with internal teams to optimize service processes and workflows.
  • Monitor performance metrics to identify areas for improvement and implement solutions.
  • Develop and maintain strong relationships with key stakeholders and clients.
  • Support the implementation of new tools and technologies to enhance service delivery.
  • Ensure compliance with company policies and industry regulations.
  • Provide regular reports on service performance and customer satisfaction.
The Successful Applicant

A successful Service Management Coordinator (Japanese Speaker) should have:

  • Candidates with 2-3 years of service coordination experience, preferably in an IT services environment, or other relevant coordination roles, are preferred.
  • Proficiency in Japanese (N1-N2) and English (speak, read and write); Mandarin will be an added advantage.
  • Proficiency in managing service delivery processes and resolving customer issues.
  • Knowledge of performance metrics and reporting tools.
  • Ability to work collaboratively with internal teams and external stakeholders.
  • Excellent problem-solving and organizational skills.
  • Familiarity with industry regulations and best practices.
What's on Offer
  • Hybrid working arrangement
  • Opportunities for growth and professional development.
  • Supportive and collaborative company culture.
  • Exposure to cutting-edge tools and technologies in the Technology & Telecoms industry.



If you are passionate about customer service and looking for a challenging yet rewarding role in Malaysia, we encourage you to apply!

ContactYin Ern NgoQuote job refJN-082025-6816686Phone number #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Servicenow Implementation Jobs