930 Service Support jobs in Malaysia

We seek Korean-speaking individuals for a new project. Provide outstanding customer service by addressing inquiries and resolving issues promptly. Collaborate with your team and maintain accurate records while demonstrating a strong commitment to our customer-centric values. Join us for a fulfilling career on 6th October 2025.

Job Responsibilities:

• Provide outstanding customer service by addressing customer inquiries and resolving issues promptly and efficiently.
• Must be ready to take calls, chat and email as this is a blended process.
• Utilize intermediate technical knowledge to assist customers with basic troubleshooting of applications and websites.
• Demonstrate a strong commitment to our customer-centric values, ensuring a positive experience for all customers.
• Collaborate with team members to improve customer service processes and enhance overall customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Detail-oriented in handling customer issues and ensuring precise solutions.
• Maintain composure in a multitasking, high-energy environment, effectively managing customer needs.
• Develop excellent product knowledge to enhance customers’ experience and provide superior support.
• Adhere to the quality process to ensure that we are providing accurate and timely service to customers.

Job Requirement:

• Bachelor’s degree 1 to 3+ years of experience in customer service in the Korean languages.
• Or Diploma with at least 2 years of experience in customer service in Korean.
• Able to join as soon as possible.

Consultant in Charge

Shirley Chang | |

This job is all about helping customers by answering their questions in Chinese, both on the phone and via email. You might like this job because it allows you to solve problems and ensure customers are happy with their experience!

• Respond to customer inquiries via voice and email professionally and efficiently
• Troubleshoot and resolve customer issues or escalate them appropriately
• Ensure excellent service standards and maintain high customer satisfaction
• Adhere to quality, compliance, and performance standards

Job Requirements:

• Fresh graduates are encouraged to apply
• Malaysian citizen fluent in Mandarin and basic English
• Must be able to type in Traditional Mandarin
• Able to work on a rotating shift schedule, including weekends and public holidays
• Must be able to work onsite in Petaling Jaya

This job is all about helping customers by answering their questions in Chinese, both on the phone and via email. You might like this job because it allows you to solve problems and ensure customers are happy with their experience!

• Respond to customer inquiries via voice and email professionally and efficiently
• Troubleshoot and resolve customer issues or escalate them appropriately
• Ensure excellent service standards and maintain high customer satisfaction
• Adhere to quality, compliance, and performance standards

Job Requirements:

• Fresh graduates are encouraged to apply
• Malaysian citizen fluent in Mandarin and basic English
• Must be able to type in Traditional Mandarin
• Able to work on a rotating shift schedule, including weekends and public holidays
• Must be able to work onsite in Petaling Jaya

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

TITLE: Help Desk Representative (II)

GRADE: 7

Position Summary & Key Areas of Responsibility

• Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
• 7x24 monitoring of customer’s ATM/ABM network across Canada, which includes six different time zones
• Accountable for continuously receiving and handling high volumes of customer calls
• Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
• Determine alert priority based on documented processes and guidelines
• Use tools to remotely access customer equipment to diagnose and resolve customer problems
• Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
• Escalate customer problems both internally and externally, as required and according to defined escalation paths
• Acquire and maintain current knowledge of relevant product offerings and support policies
• Participate in special projects as assigned to continuously improve processes, tools, systems and organization
• Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
• Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
• Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
• Requires rotation in work hours involving weekends and holidays

Basic Qualifications

• The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
• Knowledge of Automated Banking Machines (ATM/ABM)
• Keyboard proficiency and understanding of Windows-based applications/tools

Preferred Qualifications

• Previous experience in a Customer Support and/or Helpdesk environment
• 1+ years of related experience
• Self-driven and results oriented; Ability to work under pressure within flexible working hours
• Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Help us bring innovation to financial institutions across the globe.

At NCR Atleos, you’ll have meaningful and relevant work experiences , with opportunities to learn and make a real contribution.
We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to set ting the highest standard in self-service banking .

A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.

Get AI-powered advice on this job and more exclusive features.

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role

The Helpdesk team supports Ria’s point of sale system (FxOnline) to ensure that our agent network can transact and perform the necessary tasks when required.

Based in the Malaysia, the APAC Helpdesk team is supporting operations from agents located in Malaysia, Singapore, Australia, New Zealand, and other global correspondents in the APAC region. The Helpdesk Analyst will meet and exceed all company and individual goals in line with the company’s policies, procedures, and values.

Roles & Responsibilities

• Provide prompt and accurate technical assistance to our agents and stores via various channels (phone, emails, tickets, remote, etc.) and escalate complex issues to the appropriate team if necessary.
• Maintain accurate and detailed records of agent interactions, inquiries, and support provided using designated ticketing systems. Share valuable insights or recurring issues with the knowledge base team for continuous improvement.
• Adhere to standard operating procedures, troubleshooting guidelines, and escalation protocols to ensure efficient and consistent support delivery. Continuously seek process improvements and contribute to developing best practices.
• Assigning website permissions to employees and agents as required through FxClient.
• Creation of users and passwords on FxClient for Ria’s agents.
• Diagnose and resolve hardware, software, and network-related issues by analyzing agents' reports, conducting research, and implementing effective solutions.
• Conduct training sessions and provide instructional materials to help our agents understand the usage and capabilities of the products.
• Programming of the security hardware for our agents (Yubikey)
• Consistent monitoring and reporting of identified issues and possible errors, inconsistencies, and performance issues on the FxOnline website.
• Request FxOnline amendments and enhancements, and ensure the enhancements are carried out
• Establish and maintain relationships with agents and departments as required.
• Ensure QA standards are met to provide quality customer service to the caller.
• Inform necessary departments and agents of website outages, enhancements, and version upgrades.
• Remote installation and troubleshooting of Ria Device Manager, Printer, Scanner, Signature Pad, and Card Terminal machines.
• Report all incidents, hazards, and injuries as soon as possible (within the same shift) to the appropriate person
• Participate in the implementation of the WHS plan
• Visits our stores to provide troubleshooting support when needed.
  
  

• Technical or professional with an IT background or similar fields.
• Excellent troubleshooting and problem-solving skills.
• Flexibility to work in shifts and adapt to changing schedules.
• Experience using Zendesk, Logmein, is highly desirable.
• Fluent English, an additional language such as Tamil or Tagalog, is also desirable
• Must be able to work on-site.

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Ria Money Transfer by 2x

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Primary Responsibilities

• Serves as the first point of contact for technical support within an organization. Assist users in resolving hardware, software, and network-related issues, either remotely or on-site. Ensure smooth operation of IT systems and minimize downtime for end-users.
• Respond to incoming support request via phone, email, ticketing system. diagnose and troubleshoot hardware/software issues
• Log and manage support tickets using IT service management tools (ITSM), document issues and resolutions for future reference and knowledge sharing, maintain accurate records of user interactions and technical issues.
• Install and configure desktops, laptops, printers, and mobile devices onsite and remotely, support the setup of email, VPN, remote access, and user accounts, deploy software updates, patches, and antivirus solutions.
• Monitor system alerts and health indicators, perform routine maintenance to prevent issues before they occur.
• Educate users on common issues and best practices, communicate downtime, changes, and maintenance schedules.
• Collaborate with internal and external IT teams and business users to develop, document, and test the Business Continuity plan, ensuring preparedness for potential disruptions or disasters.
• Must be available during normal business hours for the hired location and may act as overnight support for all locations depending on region coverage, ensuring timely resolution of IT issues and emergencies.
• Possess a strong understanding of Office products, Windows Operating Systems (particularly Windows 11 Professional), Windows Server Operating Systems (especially Active Directory), VMWare, and Office 365 administration, Virtual Server Software and Management

Qualifications Required:

• CompTIA A+ Certified – Entry-level certification in hardware and software support.
• Brings over 2 years of hands-on experience in IT roles, with proven expertise in network administration, system monitoring, and infrastructure maintenance.
• Proficiency in utilizing Network Management and Monitoring systems, with the ability to troubleshoot system performance issues and implement solutions.
• Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and collaborate with internal teams and external vendors.
• Proactive and self-motivated, with a willingness to learn, share knowledge, and cooperate with team members to achieve common goals.
• Strong problem-solving skills, with the ability to independently solve and be proactive in technical issues and drive continuous improvement in IT operations and services as well as Time management and multitasking
• Familiarity with Active Directory, user permissions, and account management, and Intune

Basic networking knowledge (IP, DNS, DHCP)

Join to apply for the Senior Monitoring Specialist role at Tec D Malaysia .

**Job Overview:**

The primary responsibilities include monitoring and analyzing the supply chain system, IT infrastructure, and facilities, responding to alerts, providing support to global teams, and making independent decisions for urgent issues. The role also involves offering global contact calling services to resolve urgent issues and mentoring entry-level specialists.

**Key Responsibilities:**

• Work in shifts: morning, swing, and night
• Process IT alerts according to SLAs
• Provide calling services to global coworkers
• Guide and analyze monitoring data
• Collaborate with the China-based VMT team

**Qualifications:**

• Bachelor's degree
• 3-5 years of relevant experience preferred
• Bilingual in Chinese (Mandarin) and English
• High vigilance and discipline
• IT background and proficiency in Microsoft 365
• Strong problem-solving and communication skills

**Work Hours (Malaysia local time):**

• Morning shift: 7am-3pm
• Swing shift: 2pm-10pm
• Night shift: 10pm-7am

**Additional Benefits:**

• Tailored benefits per country
• Career growth opportunities
• Well-being programs
• Diversity and inclusion initiatives
• Onboarding and community engagement

**Note:** We encourage applications even if not all requirements are met. Tec D is committed to diversity and equal opportunity employment.

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Information Technology

Industries: IT Services and IT Consulting