1,089 Service Specialist jobs in Malaysia

Shift-Based Role | Live Chat & Email Support | Web3 & Crypto Industry

We are hiring for a Crypto Jobs Remote position, ideal for bilingual professionals fluent in Korean and English . This role requires expertise in customer service via Live Chat and Email , catering to clients in the fast-paced Web3 Jobs Remote and Bitcoin Jobs Remote industries.

• Assist clients with inquiries related to Crypto Jobs , trading platforms, and blockchain services via live chat or email.
• Ensure an efficient and top-tier customer service experience for users navigating the crypto and Web3 ecosystem .
• Stay updated on crypto remote jobs trends, blockchain market conditions, and our company's products.
• Manage and follow up diligently on customer inquiries and complaints.
• Translate client needs into actionable feedback for management, ensuring smooth frontline operations.
• Proactively flag discrepancies or situational risks to enhance operational efficiency.
• Constantly seek improvements to boost overall team performance in handling crypto jobs lists and customer interactions.

• Bachelor's degree in Finance, Economics, Mathematics , or a related field.
• Minimum diploma in Business Administration or Business Management with strong numerical skills.
• 2-4 years of customer service experience in a fintech, trading, or crypto-related company.
• Previous experience in crypto jobs remote or financial institutions is a plus.
• Strong analytical skills with a sharp eye for numbers and statistics .
• Fluency in Korean & English for seamless communication with global clients.
• Passionate about fintech, blockchain, and pursuing a long-term career in the crypto industry .
• A team player with a proactive, problem-solving mindset.
• Ability to work flexible shifts , including weekends and public holidays (8 AM-5 PM / 4 PM-1 AM / 12 AM-9 AM).

This job is perfect for someone who enjoys helping others! You’ll handle customer questions about POS systems, troubleshoot issues, and work with tech teams. You might like this job because you’ll make clients happy and improve service.

We are looking for a Customer Service Support Specialist (Malaysia) to strengthen our customer support operations and ensure an outstanding service experience for our clients.

In this role, you will serve as the first point of contact for clients facing Point-of-Sale (POS) system issues, handling both hardware and software support across various communication channels. You’ll be a key player in ensuring client satisfaction through timely resolutions, strong communication, and attention to detail.

The ideal candidate is a tech-savvy, customer-focused professional who can stay composed under pressure, troubleshoot effectively, and maintain high service standards.

• Respond to client inquiries and issues related to POS systems via phone, email, and chat.
• Troubleshoot software and hardware problems and provide clear, step-by-step support.
  
• Accurately document client interactions, issues, and resolutions in the support system.
  
• Manage multiple support cases while delivering prompt and high-quality service.
  
• Escalate complex or unresolved issues to the relevant technical teams when necessary.
  

• Follow through on support cases and proactively update clients to manage expectations.
  
• Identify recurring issues or feedback trends and propose improvements to enhance service experience.
  

• Work with internal teams (technical, operations, sales) to resolve client issues efficiently.
  
• Contribute to knowledge base development, documentation, and support resources.
  
• Assist with process enhancements to improve turnaround time, resolution accuracy, and customer satisfaction.
  

• You have 1–3 years of experience in a customer service or IT helpdesk role (POS system support is a plus).
  
• You have a good working knowledge of Windows and Android operating systems.
  
• You're familiar with basic networking and peripheral hardware setup.
  
• You're comfortable using Microsoft Excel for tracking, logging, and reporting.
  
• You have strong verbal and written communication skills in English.
  
• You're a natural problem solver who can stay calm and resourceful under pressure.
  
• You're organized, independent, and self-motivated with a strong desire to learn and grow.
  
• You're collaborative and open-minded, ready to support a team-driven customer support environment.

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Direct message the job poster from Matrixport Official

Who We Are

Established in 2019, Matrixport is the world's leading hub for all-in-one crypto financial services. We are committed to building an entry-grade ecosystem for the crypto space, by providing every user with a personalized super account that integrates products and services of crypto assets trading, investment, loan, custody, RWA, research and more. Through our diverse products and services, we empower users to achieve sustainable earnings from their crypto investments.

Matrixport holds licenses such as the Hong Kong Trust or Company Service Provider (TCSP）& Money Lender License, an Appointed Representative (AR) in the UK. We are also registered as a Money Services Business (MSB) in the US and a member of Switzerland’s FINMA SRO-VFQ, ensuring our services meet the highest global standards and providing users with secure and compliant crypto financial solutions.

As Matrixport continually reshapes the business landscape of crypto assets appreciation at the core, we continuously introduce our offers, and keep integrating the crypto sectors to create a closed-loop ecosystem for crypto services, making it easy for everyone to access the crypto space and enjoy potential earnings of cryptocurrency.

Why Join Us

At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one billion users.

Job Responsibilities

• Multitasking: Ability to handle multiple customer channels simultaneously, including chat, email, official telegram, and onboarding processes.
• Quality Service: Delivering high-quality service to both internal stakeholders (Sales, Business Units) and external customers, ensuring compliance with company standards.
• Risk Mitigation: Identifying enquires, escalating accordingly and resolving enquires, conduct, collaboratively with relevant teams.
• Communication: Fluent in written and spoken English and Chinese to effectively communicate with customers and colleagues.

Job Requirements

• Experience: At least 1 year of proven customer-facing experience or experience as a customer service representative in the Fintech/Financial Services industry, demonstrating expertise in handling customer inquiries and issues.
• CRM Software:Experience or familiar with CRM software such as Zowie or Zendesk to manage customer interactions, track issues, and maintain accurate records.
• Willingness to work weekends and night shifts (11:00 pm to 08:00 am) to ensure coverage and support for customers across different time zones, with night shift allowance
• A hard-working and dedicated approach
• Fluency in both Mandarin Chinese and English is required.
• Immediately available will be preferred.

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• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 months ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR7,000 - MYR10,000 4 days ago

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Subang Jaya, Malaysia | Posted on 02/27/2025

Aigens Technology Limited is a market leader in F&B and Hospitality technology, empowering over 500 brands across the Asia Pacific, including global names like KFC, Burger King, Starbucks, Shake Shack, Hyatt, and Accor. Headquartered in Hong Kong, we specialize in innovative solutions that transform customer experiences and maximize operational efficiency.

As pioneers in mobile ordering and QR code technology, Aigens has been instrumental in steering the digital revolution of the F&B and Hospitality industry. Our versatile product portfolio—including Kiosk and Mobile Ordering solutions, POS, Payment, Loyalty systems, and Middleware—helps businesses attract more customers, increase order sizes, foster loyalty, and streamline operations.

With rapid growth in the past three years, expanding to 9 regional offices and a team of 150 (and counting), Aigens is shaping the future of F&B and Hospitality technology. If you are passionate about innovation and want to make an impact in this dynamic industry, join us and be part of our journey.

What your daily work looks like:

• Provide excellent customer service through social media platforms, ensuring inquiries and issues are resolved efficiently and professionally.
  
• Build and maintain positive relationships with both internal and external stakeholders.
  

• Manage customer interactions using a ticketing system, adhering to KPIs like response time and resolution time.
  
• Document and share lessons learned from recurring issues to improve processes and service quality.
  

• Leverage basic networking knowledge to understand how applications work within a networked environment.
  
• Troubleshoot and escalate technical issues appropriately, ensuring timely follow-up and resolution.
  

• Work in 9-hour shifts, with schedules between 8 AM and 10 PM across 5 working days, including potential weekends.
  

• Actively contribute to knowledge base updates and suggest process optimizations.
  
• Take ownership of customer issues and follow through to resolution.
  

We are looking for someone with:

Core Skills :

• Ability to see the big picture and anticipate customer needs beyond immediate issues.
  
• Excellent follow-up skills to ensure tasks and tickets are closed promptly.
  
• Strong communication skills with empathy for customers' concerns.
  
• Familiarity with ticketing systems and understanding of key performance indicators.
  

• Basic networking knowledge (e.g., IP, DNS, etc.) and how software interacts with networked environments.
  
• Ability to diagnose and discuss application-level issues.
  

• Resourceful and proactive in resolving customer challenges.
  
• Demonstrates empathy, patience, and adaptability in handling diverse customer situations.
  
• Ability to manage non-English speaking customers is an advantage.
  

• Prior experience in customer service or a similar role.
  
• Proven ability to manage customer interactions via social media platforms effectively.
  

What’s on offer:

• Competitive salary for the right candidate
  
• 5-day work week
  
• Friendly and people-oriented work environment
  
• Working in a flat culture with talented individuals
  
• Join a young and growing brand backed by a great investment team
  

We are excited to welcome a highly motivated individual to join our team. If you meet the above qualifications and are eager to contribute to our organization's success, we encourage you to apply.

Aigens is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, genetic information, or any other protected characteristic.

All applications will be handled in strict confidence and will only be used for recruitment related purposes. Applicants who do not hear from us within 6 weeks from the date of application may consider their applications unsuccessful. All information on unsuccessful candidates will be retained for a maximum period of 24 months.

• Respond to client inquiries and issues related to POS systems via phone, email, and chat
• Troubleshoot software and hardware problems and provide clear, step-by-step support.
• Accurately document client interactions, issues, and resolutions in the support system.
• Manage multiple support cases while delivering prompt and high-quality service.
• Escalate complex or unresolved issues to the relevant technical teams when necessary.
  
  

• Follow through on support cases and proactively update clients to manage expectations.
• Identify recurring issues or feedback trends and propose improvements to enhance service experience.
  
  

• Work with internal teams (technical, operations, sales) to resolve client issues efficiently.
• Contribute to knowledge base development, documentation, and support resources.
• Assist with process enhancements to improve turnaround time, resolution accuracy, and customer satisfaction
  
  

• Proficient in English and Chinese, as you would need to liaise with China colleagues
• You have 1-3 years of experience in a customer service or IT helpdesk role (POS system support is a plus). Fresh graduates are also welcomed!
• You have a good working knowledge of Windows and Android operating systems.
• You're familiar with basic networking and peripheral hardware setup.
• You're comfortable using Microsoft Excel for tracking, logging, and reporting.
• You're a natural problem solver who can stay calm and resourceful under pressure

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Direct message the job poster from Bybit

Customer Service Specialist: Payment

Responsibilities :

• Respond to customer inquiries related to various payment processes , including deposits, withdrawals, transactions, and refunds.
• Assist on investigating and resolving payment escalations, including high-risk transactions, verification issues, and payment failures.
• Assist with managing payment services such as fiat transactions, card services, and related customer concerns.
• Verify previous deposit videos with a strong sense of risk awareness to ensure transaction safety.
• Collaborate with internal departments to ensure smooth payment operations and resolve escalated issues efficiently.

Requirements:

• Previous experience in customer service, preferably in the finance or payments industry.
• Strong problem-solving skills and attention to detail.
• High risk awareness, especially when verifying information/documentations to ensure security.
• Basic knowledge of cryptocurrency transactions, including Fiat deposits, Fiat withdrawals.
• Proficiency in English & Mandarin is a must , requiring excellent communication skills, both written and verbal.
• Ability to handle high volumes of inquiries efficiently.
• Self-initiative with the ability to work independently and proactively.
• Proficiency in using customer service tools and platforms.
• Ability to work in a fast-paced environment and adapt quickly to changes.
• Able to work shift rotations.
• Available for a temporary assignment with immediate start.
• Based in KL onsite

Preferred Qualifications:

• Experience with payment processing or financial services.
• Knowledge of digital assets and blockchain technology is a plus.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Specialist, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Specialist (Malay English, Work in Office)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above
• Excellent English and Malay communication skills (written, verbal, listening)
• 1-2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
• Proficiency in office software and computer operation
• Ability to work in a fast-paced working environment and work under pressure

Job Type

• Full-time, rotational shift, 5 days a week

Salary

• Basic RM2000
• Performance KPI (up to RM250 per month)

Benefits

• EPF, Socso
• Birthday Leave
• Maternity leave
• Annual Leave, Maternity Leave, Parental Leave, etc
• Opportunities for promotion
• Professional development

Expected Start Date:

• Immediately

Know more about us at:

Glassdoor:

Instagram :

LinkedIn:

Website:

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or internal functional teams to handle a variety of pre-sales or post-sales service functions. They process and manage customers’ orders from order entry to delivery and collection in a timely manner. They may respond to all customers’ inquiries about TE’s products or services, investigate and resolve customer complaints to meet business requirements. A key area of focus is to develop and maintain strong business relationships with customers via TE's Extraordinary Customer Experience strategy.

Responsibilities :

• Receive and process order into system in accordance to order policy using SAP
• Daily working on customers' orders and follow-up with Planning and/or Logistics to ensure on-time delivery to meet customers' request date and TE confirm date
• Weekly review of customers' backlog to meet billing target as set by management yearly
• Coordinate with oversea factories and internal functions to improve on time order processing, order confirmation, delivery performance and AR collection.
• Daily review customers' new orders and resolve any pending issues to provide order acknowledgement to customer within 48hours
• Handles complaints, claims, returns and replacements processing
• Maintain proper documentations in line with company retention policy
• Participate in customer visits, work with Sales to establish, maintain customer business relationship and effectively resolve issues
• For external emails to Customers, manage via C2S platform.
• Manage TNB SGP renewal process including transferring information into TNB forms, submitting drawings, and material certifications etc.
• To have a SGP track progress and create a central library for future renewals.
• Any other ad-hoc activities to support Sales events
• Any other ad-hoc reporting as and when requested by management

Requirements :

• Education Background- English and Bahasa Malay well spoken and written.
• Years of experience – Minimum Diploma or Degree with 2 years of international shipping and logistics experience
• SAP skill on Sales Distribution /OTC is a must
• Skills or experiences that are relevant to TNB’s operations or SGP related.
• Team player can work under high pressure environment and tight dateline.

Join to apply for the Senior Customer Service Specialist role at dormakaba

Join to apply for the Senior Customer Service Specialist role at dormakaba

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Senior/Customer Service Specialist

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Senior/Customer Service Specialist

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

We are always on the lookout for talents and help you reach your best potential! We are seeking for a skilled and dynamic Customer Service Specialist to join our team based in Malaysia!

A JOB THAT MATTER: YOUR RESPONSIBILITIES

Responsibilities

Sales Support

• Responsible to support sales/services team on daily operational tasks that related to order processing that included purchase and delivery.
• Ensure orders are entered accurately and to monitor delivery dates, aiming to achieve customer satisfaction.
• Conduct research and puts performance measures in place and achievement of completed document and verification data.
• Follow up weekly pending order to make sure the delivery are on time for all department.
• Review sales contract when receiving full information (e.g price, credit term, delivery schedule, quantity, etc)
• Follow up collection/delivery pick up with transporter and customers.
• Follow up and coordinate with relevant departments for smooth delivery.
• Handle customer complaints, request and feedback, if any, and escalate to relevant departments and follow up closely till issues has been resolved.
  

• Liaise with Finance for any matters related to above.
  
  

• Manage incoming and outgoing phone calls
• Receive and feedback the inquiries or complaints from customers
• Communicate or escalate to relevant departments to resolve issues.
• Summarize customer feedback data on monthly basis.
• Update monthly reports to Sales and Customer Service Manager
• Communicate and coordinate with internal departments such as Finance and Warehouse
• Maintain systematic filing system in hard/softcopy in shared drive.
• Comply and support Environmental Health & Safety policies, company rules and regulations at all times
• Perform any ad-hoc assignment as required by the management.
  
  

• Possess Diploma/Bachelor’s Degree in any field
• Minimum 3 years of relevant call center customer service working experience
• SAP system experience
• Good interpersonal skills
• Able to handle tasks simultaneously
• Proficient in both written and spoken English
• Proficient in Microsoft Office (Word, Excel and PowerPoint)
  
  

• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Long service award recognition for our committed and dedicated colleagues.
• Health insurance and flexi-benefits cater for the employee’s health and wellness.
  
  

• Seniority level Associate

• Employment type Full-time

• Job function Administrative and Customer Service
• Industries Wholesale Building Materials

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