26 Service Sectors jobs in Batu Pahat

Role Description

This is a full-time on-site role for a Customer Service Executive located in Johor Baharu. The Customer Service Executive will be responsible for providing excellent customer support and ensuring customer satisfaction. Duties include managing customer inquiries, solving issues, maintaining customer service standards, and supporting the overall customer service management.

Qualifications

• Strong Interpersonal Skills
• Commitment to Customer Satisfaction and Customer Support
• Experience in Customer Service and Customer Service Management
• Excellent communication skills
• Ability to work effectively in a team-oriented environment
• Problem-solving skills and a proactive attitude
• Experience in the BPO industry is a plus
• Handling all inbound calls pertaining to customer general enquiries, complaints, comments,

feedbacks and other raising issue related to the company's products.

Requirements:

• Candidate must possess at least a SPM.

• Required language(s): Mandarin Speakers

• Minimum 1 year of working experience in the service industry will be an added advantage

for this position.

• Fresh graduates who are interested to start their career in a call center are also encouraged

to apply – Full Training Provided

• Applicant must be willing to work on rotational shifts and off day

• Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.

• Applicant must be willing to work in Johor Baharu

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Company Description

GAINS Education Group Malaysia Sdn Bhd (GAINS) is a leader in the private education sector, offering a full range of education services from preschool through secondary level for both national and international segments. The company owns the trademarks Genius Aulad, IDRISSI International School, and Sekolah TINTA. With over 20 years of success, GAINS is recognized for nurturing academic excellence and instilling good values in children, setting a national benchmark for quality education in Malaysia.

Role Description

This is a full-time, on-site role for a Customer Service Executive located in Johor Baharu. The Customer Service Executive will be responsible for managing customer inquiries, providing support and assistance, ensuring customer satisfaction, and maintaining customer service standards. The role involves interacting with customers through various channels, resolving issues, and ensuring a positive experience with the company's services.

Qualifications

• Strong Interpersonal Skills, Customer Satisfaction, and Customer Support skills
• Proficiency in Customer Service and Customer Service Management
• Excellent written and verbal communication skills
• Ability to handle and resolve customer issues effectively
• Experience in the education sector is a plus
• Bachelor's degree in relevant field is preferred

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Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Purpose

• To provide frontline service to customers.
• To deliver quality customer service in accordance with

1. Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectation.
2. Monitor and analyze the performance of solar PV systems on daily basis.
3. Resolve product or service problems by understanding the customer's complaint, identifying the cause of the problem, and providing the best solution.
4. Maintain existing customer relationships to ensure continued business with the company.
5. Prepare quotations and follow up with customers for their acceptance.
6. Prepare monthly performance report of the solar system to customers.
7. Engage with client and technical team together to resolve customer’s project issue.
8. Share valuable client feedback to enhance the company's customer-centric strategy in all departments by implementing action plans.
9. Work closely with various departments to support their initiatives. Collaborate with internal and external stakeholders to resolve issues and improve processes.
10. Build and maintain long term business relationship with new and existing customers.
11. Organize and update all departmental documentation, customer records, ensuring accessibility and accuracy.
12. Demonstrate flexibility and adaptability in responding to changing business needs and priorities.
13. Prepare and submit weekly sales progress reports, sales forecasts, and renewal status updates to management.

1. Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s
2. Degree/Post Graduate Diploma in any field (Engineering field is an added advantage).
3. Required language(s): Bahasa Malaysia, English and Mandarin speaking is an added advantage (will be required to deal with Mandarin speaking clients.)
4. Required skill(s): Computer literate with good knowledge of Microsoft Office, strong communication skills
5. Attitude: Customer and service-oriented, energetic and enthusiastic about interacting with people.
6. Team player, self-motivated to learn, effective communicator, and patient.
7. Capable of working independently and autonomously, while also being able to handle multiple tasks simultaneously.

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1 day ago Be among the first 25 applicants

1. Handle shipping documents, billing, and vendor invoices.

2. Submission of shipping details to customers & customs.

3. Updating and maintaining the company’s shipping database.

Job Requirements

1. Hardworking and willing to learn.

2. Possess good time management skills.

3. Able to cope with stress and pressure.

4. Fast, effective, dynamic, and efficient learner.

5. Willing to take up challenges and try new things.

6. Ability to communicate clearly with people.

7. Familiar with administrative tasks such as data entry, filing, etc.

8. Minimum qualification: SPM, STPM, N-Level, O-Level, or A-Level.

Our Culture

At WM Logistics, every member contributes not only in work but also in creating a welcoming environment. A simple example: everyone, including management, serves guests — even making coffee if needed.

Future Outlook

Our Singapore office has already established a solid foundation. Over the next 1–2 years, we plan to gradually expand our operations into Johor Bahru, Malaysia. We are looking for team members who are excited to grow with us during this journey, and who see challenges as opportunities for personal and career development.

Application

If you are interested, please email your resume to:

Company Profile

WM Logistics (Worldwide) Ltd was established in 1999 in Hong Kong with a strong objective to provide one-stop logistics solutions. Our JB office was recently set up to support logistics services in the region. We are currently a small but dynamic team, and we are seeking individuals with passion and dedication to help us grow together. We believe in training our staff, promoting internally, and providing career advancement opportunities.

Contact Information

WM Logistics (Worldwide) Pte. Ltd.

Tel: | Fax:

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

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Sign in to set job alerts for “Customer Service Representative” roles. Customer Service Officer - Singapore Airlines Service Centre at ION Orchard Customer Experience Specialist – Singapore

Johor Baharu, Johore, Malaysia 1 month ago

Client Success Representative (Remote, Contract) Customer Care Consultant - Based in Malaysia Customer Service Executive (1 year agency contract) Call Centre / Box Office - Fan Support Specialist (Casual Hourly) Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG

Johor Baharu, Johore, Malaysia 1 month ago

Executive, VIP Reservations (Call Centre) Customer Service Executive (1 year Direct Contract) Customer Experience Executive (Customer Service) - remote/WFH

Johor Baharu, Johore, Malaysia 1 month ago

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Employment Type: Full-Time

Responsibilities: * Processing customers' orders including sea & air (export & import) shipments, local & cross-border trucking, customs clearance & OGA handling.
* Engage, coordinating & building relationship with customers & vendors.
* To support marketing team in pricing & quotation.
* Optimising available resources to address and solve logistics issues.
* Meticulous in jobs handling.
* Complying to all export & import rules and regulations.
* Maintaining accurate & consistence jobs records & billings.

Job Location: Johor

Other Location: Taman Molek, Johor Bahru

Years of Experience: 2

Age Range of Candidate: 25 - 45

Monthly Salary: MYR2200-MYR3500

Requirements: * Candidate must possess at least a Diploma in Logistics/Business Studies/Commerce/Marketing or equivalent qualification.
* Candidate must be able to speak & write in fluent English & Malay Language (Mandarin is an added advantage).
* Proficiency in Microsoft Words, Excel & Power Point.
* Fast learner, dedicated, motivational and a good team player.
* Able to work under pressure and demanding deadlines.
* Good communication skills.
* Min 2 years experiences in similar industry.

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Direct message the job poster from INFINITY8 We design furniture for the way people really live – stylish, durable, and built to evolve with life’s moments. As we grow globally, we’re also redefining what it means to deliver truly great customer experiences. We're looking for a Customer Experience Specialist to join our CX Operations team in Johor Bahru. You’ll play a vital role in transforming every customer touchpoint into something meaningful. Delivering not just support, but delight. Help Us Shape the Future of Living – One Thoughtful Detail at a Time Responsibilities: Provide a seamless omnichannel experience across email, live chat, WhatsApp, social media, and phone. Provide clear, empathetic, and knowledgeable support that reflects our brand and values. Resolve customer inquiries efficiently and professionally, reducing friction and boosting satisfaction. Ensuring the KPI are met including CSAT, Quality Assurance (QA), Response time, and Resolution time. Be the voice of the customer internally, helping us improve continuously through feedback. This role supports United States customers, and your primary responsibilities will involve interacting and collaborating with customers. Requirements: Good communication skills in English

(spoken and written). Fresh Graduates are welcome to apply! Minimum 2 years of experience in a call center or BPO environment (will be added advantage) Good and determine to connect, empathize, and build rapport with customers. Goodproblem-solving, analytical and creative thinking skills. Strong sense of ownership and patience in every customer interaction. Strong interpersonal and organizational skills Self-motivated, Resourceful, and a reliable team player. Familiarity with Zendesk or similar ticketing platforms (will be added advantage). Additional Information: Work location is fully onsite in Johor Bahru - Infinity8 Reserve Mid Valley Southkey, Level 28, Johor Bahru Able to work in 5 days a week Able to work on weekends and Public Holidays. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Referrals increase your chances of interviewing at INFINITY8 by 2x Get notified about new Customer Service Specialist jobs in

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Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectation. Monitor and analyze the performance of solar PV systems on daily basis. Resolve product or service problems by understanding the customer's complaint, identifying the cause of the problem, and providing the best solution. Maintain existing customer relationships to ensure continued business with the company. Prepare quotations and follow up with customers for their acceptance. Prepare monthly performance report of the solar system to customers. Engage with client and technical team together to resolve customer’s project issue. Share valuable client feedback to enhance the company's customer-centric strategy in all departments by implementing action plans. Work closely with various departments to support their initiatives. Collaborate with internal and external stakeholders to resolve issues and improve processes. Build and maintain long term business relationship with new and existing customers. Organize and update all departmental documentation, customer records, ensuring accessibility and accuracy. Demonstrate flexibility and adaptability in responding to changing business needs and priorities. Prepare and submit weekly sales progress reports, sales forecasts, and renewal status updates to management. Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma in any field (Engineering field is an added advantage). Required language(s): Bahasa Malaysia, English and Mandarin speaking is an added advantage (will be required to deal with Mandarin speaking clients.) Required skill(s): Computer literate with good knowledge of Microsoft Office, strong communication skills Attitude: Customer and service-oriented, energetic and enthusiastic about interacting with people. Team player, self-motivated to learn, effective communicator, and patient. Capable of working independently and autonomously, while also being able to handle multiple tasks simultaneously.

#J-18808-Ljbffr

Company Description GAINS Education Group Malaysia Sdn Bhd (GAINS) is a leader in the private education sector, offering a full range of education services from preschool through secondary level for both national and international segments. The company owns the trademarks Genius Aulad, IDRISSI International School, and Sekolah TINTA. With over 20 years of success, GAINS is recognized for nurturing academic excellence and instilling good values in children, setting a national benchmark for quality education in Malaysia. Role Description This is a full-time, on-site role for a Customer Service Executive located in Johor Baharu. The Customer Service Executive will be responsible for managing customer inquiries, providing support and assistance, ensuring customer satisfaction, and maintaining customer service standards. The role involves interacting with customers through various channels, resolving issues, and ensuring a positive experience with the company's services. Qualifications Strong Interpersonal Skills, Customer Satisfaction, and Customer Support skills Proficiency in Customer Service and Customer Service Management Excellent written and verbal communication skills Ability to handle and resolve customer issues effectively Experience in the education sector is a plus Bachelor's degree in relevant field is preferred

#J-18808-Ljbffr