1,010 Service Representative jobs in Malaysia

Customer Service Representative

Labuan, Labuan Commerce Access Sdn Bhd

Posted 2 days ago

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Job Description

Commerce Access Sdn. Bhd. established in 2009 as part of the Commerce Dot Com Group of Companies, embarked on a mission in 2019 to share expertise and assist businesses in surpassing milestones while setting new growth benchmarks. The strategy involves providing the first line of sales and support using a multichannel integration platform to enhance the customer experience for all clients.

This initiative provides integrated customer service while diversifying its business. Through the multichannel integration platform, various talents, best-practice business processes, and cutting-edge technologies are synergized to deliver comprehensive and unified solutions for clients.

KEY RESPONSIBILITIES

  • Handle a high volume of inbound calls with efficiency, professionalism, and a positive attitude.
  • Engage with customers by actively listening, addressing inquiries, and providing solutions in a friendly and customer-focused manner.
  • Manage multiple communication channels, including calls, emails, live chat, and social media platforms such as Facebook, Twitter, Instagram, and WhatsApp.
  • Deliver prompt and high-quality support, ensuring a seamless and satisfying customer experience.
  • Resolve customer issues accurately and thoroughly, prioritizing customer satisfaction and retention.
  • Maintain and update customer records in the system with precision and attention to detail.
  • Ensure compliance with data privacy policies while handling sensitive customer information.
  • Stay updated on products, services, and promotions to provide relevant and informed assistance.
  • Take on additional tasks as needed, contributing to team improvements and service excellence.

QUALIFICATIONS

  • Minimum SPM qualification and 3 years of relevant experience in a customer contact centre or at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
  • Fluent in English and Bahasa Malaysia (additional languages are a plus).
  • Proficiency in basic computer operations and familiarity with Microsoft Office applications are required. Experience working with electronic customer service systems is highly desirable.
  • A good understanding of the company’s products and services is necessary to deliver accurate and effective customer support.
  • Strong interpersonal and communication skills, show empathy, and be able to manage conflict situations with patience and professionalism.
  • Strong customer service mindset with a genuine passion for assisting others.
  • Willingness to work flexible shifts, including both day and night rotations.
  • Prior customer service experience is an added advantage.

LOCATION

Labuan, Sabah.

WHY JOIN US

  • Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
  • Rest easy with our group term life coverage, providing you with security and assurance.
  • Stay energized with meal credit that keep you fueled throughout the day.
  • An in-house futsal court, badminton court, plus a gym for post-work workouts.
  • A variety of fun-filled events and gatherings to unwind.
  • Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.
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Customer Service Representative

AFFIN Group

Posted 2 days ago

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Job Description

Join to apply for the Customer Service Representative role at AFFIN Group

Join to apply for the Customer Service Representative role at AFFIN Group

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Purpose

  • To provide frontline service to customers.
  • To deliver quality customer service in accordance with Bank`s internal policies.
  • To perform back office functions as well as rendering customer service support.
  • To contribute towards branch` deposit growth and cross selling Deposit / Investment /

Bancassurance / Banca Takaful products

Accountabilities

Financial

  • To take pro-active actions to prevent fraud and losses (internal & external)
  • To contribute to deposit growth by way of soliciting new accounts.
  • To assist in managing cost control for the branch as per approved budget.

Process

  • Perform daily branch activities in accordance to Bank s internal policies &

regulatory requirement.

  • Effective cash handling and ensure Mid Day and End of Day cash balancing is

performed in accordance with procedures.

  • Ensure accuracy in day end balancing within reasonable time.
  • Compliance to individual teller/drawer limit.
  • Compliance to Bank s standard average serving time and average waiting time.
  • Daily vouchers bundling and cross checking of vouchers at the end of day.
  • Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA,

PCT,FEA, FATCA, CRS etc.

  • Ensure satisfactory audit rating and issues raised are resolved within specified time

frame.

  • Perform filing, printing daily reports, bundling of daily vouchers, submission of

documents via DIS, prepare monthly report and back room functions.

Customer

  • Ensure efficient customer service level in order to meet SLA as well as to alleviate

any customer’s complaint.

  • Ensure accuracy and error free in service delivery.
  • Attend customer`s enquiries / complains immediately and adhere to complaints

escalation procedures.

  • To maintain good rapport with internal and external customers.

People

  • Resource management i.e. annual leave / attendance / branch meeting.
  • Participate in staff development including Structure on the Job Training (SOJT) /

coaching.

Other Responsibilities

  • To manage and undertake ad-hoc assignments assigned by Management from

time to time.

  • Social commitment activities involvement (CSR).
  • To ensure cleanliness of the bank’s premise & SSL area.
  • Relief duties as and when required.
  • When performing relief function – Ensure compliance on on-boarding process and

policy of new accounts – SA/CA/FD/SDB

Learning & Growth

  • To involve and contribute to any special event organise by branch.
  • Attend training on compliance, regulatory, product knowledge, customer services

and other personal development and growth.

  • To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work

spirit

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Banking

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Customer Service Executive - Pharmaceutical Industry

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 22 hours ago

Escalation Agent (Return & Refund) - Operations, SG Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Mid Valley City, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Customer Service Executive (Property Management)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

SO, Customer Service Officer-Inbound, Contact Centre

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Customer Care Professional (English speaker) - Future Opportunities

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,000.00-MYR2,000.00 3 weeks ago

Customer Service Executive (12-months Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Customer Service Expert (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Specialist, Customer Experience (English Speaker)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Customer Service Expert (Remote, Contract)

Petaling Jaya, Selangor, Malaysia 1 month ago

Customer Service Expert (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Bandar Baru Bangi, Selangor, Malaysia MYR2,500.00-MYR3,500.00 15 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Customer Service Expert (Remote, Contract) Customer Service Executive (E-commerce)- Immediate Hiring

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Customer Experience Specialist – English (Kuala Lumpur)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Petaling Jaya, Selangor, Malaysia 3 months ago

Cinema Crew Part Time ( GSC Bukit Bintang City Center )

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 months ago

Cinema Crew Part Time ( The Summit Subang USJ )

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Customer Service Representative

Subang Jaya, Selangor CIB NET Station

Posted 4 days ago

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Job Description

This job is about being the go-to person for gamers! As a Games Coordinator , you’ll manage online gaming activities and keep players happy. You might like this job because you’ll be at the heart of fun and excitement in the gaming world!

Salary Range: RM 1500 - RM 2800

Job Responsibilities
  • Manage online game operations
  • Communicate with players to ensure a seamless gaming experience
  • Handle player inquiries and provide support
Job Requirements
  • Minimum qualification: SPM or equivalent
  • Passion for gaming
  • Ability to work in a team
  • Good communication skills
  • Preferably able to speak and read Chinese
Skills
  • Communication
  • Customer Support
  • Customer Service
Company Benefits
  • Accommodation for outstation staff
  • Medical, Dental & Optical Claim Reimbursements (clinic consultation, medical check-up, eye check-up with original receipts)
  • Parking Fee Reimbursements
  • General and Hospitalization Insurance up to RM200k for confirmed staff

We also offer snacks, team meals, and birthday celebrations to foster a positive team environment.

CIB Net Station Sdn Bhd is one of Malaysia’s pioneering online game publishers, with a strong legacy in delivering high-quality MMORPG experiences to gamers across the region. Since our inception, we’ve been passionate about publishing and supporting MMORPGs that capture the imagination and loyalty of players. Among our most iconic titles are .

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Customer Service Representative

AFFIN Group

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Purpose
  • To provide frontline service to customers.
  • To deliver quality customer service in accordance with Bank's internal policies.
  • To perform back office functions as well as rendering customer service support.
  • To contribute towards branch's deposit growth and cross-selling Deposit / Investment / Bancassurance / Banca Takaful products.
Accountabilities Financial
  • To take proactive actions to prevent fraud and losses (internal & external).
  • To contribute to deposit growth by soliciting new accounts.
  • To assist in managing branch costs as per the approved budget.
Process
  • Perform daily branch activities in accordance with Bank's internal policies and regulatory requirements.
  • Ensure effective cash handling and that Mid Day and End of Day cash balancing are performed in accordance with procedures.
  • Ensure accuracy in day-end balancing within a reasonable time.
  • Maintain compliance with individual teller/drawer limits.
  • Adhere to Bank's standard average serving time and waiting time.
  • Bundle daily vouchers and perform cross-checking at the end of each day.
  • Ensure compliance with regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS, etc.
  • Maintain satisfactory audit ratings and resolve issues within the specified timeframe.
  • Perform filing, printing daily reports, bundling vouchers, and submitting documents via DIS, along with preparing monthly reports and back room functions.
Customer
  • Ensure efficient customer service to meet SLA and address customer complaints promptly.
  • Maintain accuracy and error-free service delivery.
  • Attend to customer inquiries and complaints immediately, following escalation procedures.
  • Build and maintain good rapport with internal and external customers.
People
  • Manage resources such as annual leave, attendance, and participation in branch meetings.
  • Participate in staff development activities including on-the-job training and coaching.
Other Responsibilities
  • Manage ad-hoc assignments from management.
  • Participate in CSR activities.
  • Ensure cleanliness of the bank premises and SSL area.
  • Perform relief duties as required, ensuring compliance with onboarding processes and policies for new accounts (SA/CA/FD/SDB).
Learning & Growth
  • Contribute to special events organized by the branch.
  • Attend training on compliance, regulations, product knowledge, customer service, and personal development.
  • Uphold AFFINBANK’s DNA and team spirit in all activities.
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Customer Service Representative

Kuala Lumpur, Kuala Lumpur Simplus

Posted 5 days ago

Job Viewed

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Job Description

YaoYao Federal Territory of Kuala Lumpur, Malaysia

Yaoyao Malaysia Info Tech Sdn Bhd

Rotational Shift: 7am - 4pm/10am - 7pm/4pm - 1am

About Us

YAOYAO Group was founded in 2021 and focuses on home appliance market of Southeast Asia Countries. The key brand under YAOYAO Group is "Simplus", which is already the Top Home Appliances brand of Shopee, Lazada and TikTok in the regions. With cutting-edge design, exceptional product quality, and a robust global operations network, Simplus is committed to providing "Beautiful Life, Affordable Price" products to the local SEA consumers. Our dynamic online presence includes more than 20 million followers across private domain channels and over 1 billion short video views in Southeast Asia. Since creation, we had proudly served more than 10M local consumers.

Responsibility

• Responsible for the live chat communication (pre-sales & after-sales) of Malaysia

customers.

• Responsible for the maintenance of private messages and comments on the brand's

• Respond to customer needs and consultation in a timely manner, guide purchases

and improve customer retention and conversion of consultation.

• Help customers deal with after-sales problems according to the SOP process and

improve customer satisfaction.

• Accurately fill in the customer service work tickets as required to ensure the

completeness and accuracy of the work tickets.

• Deeply participate in cross-department / cross-team communication and promote the

rapid resolution of various pre-sales and after-sales problems.

• Deeply cooperate with the international team, maintain consistency, and continuously

improve customer satisfaction.

• To provide fast and timely solutions to all customer related problems.

• To ensure customer satisfaction by providing excellent Customer Services.

• To be constantly guided by company's service standards.

• Handle complaint, provide appropriate solutions and alternatives within the time limits

and follow up to ensure resolution.

• Follow communication procedures, guidelines, and policies.

Requirements

• Fresh graduates are encouraged to apply.

• Previous working experience in customer service, or customer service-related fields

(i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc) is an added

advantage.

• Ability to create and produce documents very carefully (very important).

• Besides Malay language, at least needs to master either English or Mandarin, fluent

in listening/speaking/reading/ writing, (we have written and oral tests before or during

the interview)

• Knowledge in handling basic computer (Microsoft Excel/Word etc).

• Good learning ability, communication skills, execution ability and comprehension

ability.

• Have good cross-departmental communication skills and work promotion skills.

• Have experience in customer service on e-commerce platforms, a serious,

responsible, and careful in doing things.

• At least 1 year of relevant work experience

• Excellent phone etiquette and excellent verbal, written, good attitude, patience, and

interpersonal skills.

• Ability to multi-task, organize, and prioritize work.

Values

YAOYAO is a vibrant, youthful, and approachable company. With a flat organizational structure and open communication, we embrace the culture of "Work Hard, Play Harder". Our core values drive everything we do - "1) Result-Oriented, 2) Optimistic, 3) Direct, 4) Supportive, 5) Thrive for Excellence". We are seeking talented individuals to join us on our journey of global market expansion, and to build a long-term career at the dynamic and fast-growing YAOYAO company.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
  • Industries Software Development

Referrals increase your chances of interviewing at YaoYao by 2x

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Customer Service Expert (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago

Cinema Crew Part Time ( GSC Bukit Bintang City Center )

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago

Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Customer Service (Call Centre & Cross-selling)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,800 - MYR4,000 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Customer Service Representative

Kuala Lumpur, Kuala Lumpur Triadz Fitness Sdn Bhd

Posted 5 days ago

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Job Description

This job is all about being the friendly voice at a fitness center, helping members and visitors with their needs. You might like this job because if you love fitness and enjoy helping others, it’s a perfect fit! You’ll engage with customers, resolve issues, and promote wellness programs.

We are looking for an enthusiastic and proactive Customer Service Representative (CSR) to become a part of our team. The ideal candidate should have a strong enthusiasm for fitness and wellness, coupled with outstanding customer service abilities. The CSR plays a crucial role in providing top-notch customer support and building positive relationships with both members and visitors of the fitness center.

Primary Responsibilities:

  • Welcome and assist members and guests with warmth and professionalism.
  • Respond to customer inquiries through phone calls, emails, and face-to-face interactions.
  • Effectively address complaints and resolve issues to guarantee member satisfaction.
  • Encourage and sell membership packages, personal training sessions, and fitness programs.
  • Keep an updated record of current members and potential clients.
  • Provide details about fitness center amenities, classes, and events.
  • Assist with the onboarding, renewal, and cancellation of memberships.
  • Follow up with both new and existing members to promote engagement and retention.
  • Work alongside the marketing team to implement promotional initiatives.
  • Collect customer feedback and recommend enhancements to improve service quality.
  • Oversee the cleanliness and functionality of front desk and lounge areas.
  • Ensure adherence to health and safety standards.
Job Requirements

Qualifications and Skills:

  • Diploma or Bachelor's degree in Business Administration, Hospitality, or a related field.
  • Proven experience in customer service, preferably in the fitness or hospitality industry.
  • Strong communication and interpersonal skills.
  • Sales experience is an advantage.
  • Ability to handle stressful situations with professionalism and patience.
  • Proficiency in Microsoft Office and CRM software.
  • Passion for health, fitness, and wellness.
  • Availability to work flexible hours, including weekends and public holidays.
Skills

Customer Service

Customer Support

Greeting Customers

Customer Inquiries

Customer Complaint Resolution

Customer Retention

Customer Relationship Management

Public Relations

Company Benefits Professional Training & Development

We offer our team opportunities to grow their skills and gain valuable experience in the fitness industry.

Free Gym Membership

We offer complimentary gym memberships to our staff and one companion.

EPF, SOCSO, EIS & HRDF

The company covers contributions to EPF, SOCSO, EIS, and HRDF.

At TRIAD, we believe that fitness is more than a workout — it’s a lifestyle, a mindset, and a community.As a modern fitness facility located in the heart of KL City, we offer a holistic approach to health and performance through a unique blend of open gym access, dynamic group classes, and expert coaching. Our mission is to empower individuals from all walks of life to become the strongest, most confident.

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Customer Service Representative

Kuala Lumpur, Kuala Lumpur Hilti (Canada) Corporation

Posted 7 days ago

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Job Description

What's the Role?

We are looking for a high-caliber candidate with strong business acumen to unleash your potential, starting as a Customer Service Representative. Our people come from diverse backgrounds with a shared dedication to high performance and consistent results.

What does the role involve?

The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customer needs, ensuring the successful achievement of the company's objectives and growth. The role involves providing information and technical advice via telephone or email on products and applications. The job holder needs to actively promote sales in cooperation with other sales channels.

Scope: Anchor role in Customer Service for inbound, outbound, and customer care handling in an MO or region.

What you need is:
  • Degree in Business or related discipline
  • High proficiency in English & Malay
  • Team playing skills with strong customer orientation
  • Strong communication and presentation skills
  • Self-motivation, highly energetic, outgoing character, and willingness to explore potential in different areas
  • High ambition and potential to develop your long-term career at Hilti
Why should you apply?

We have an excellent mix of people, which makes for a more vibrant, innovative, and productive team. Success at Hilti depends on teamwork and ability, regardless of your background, even if you’ve never worked in construction before.

What do we offer?

We’ll provide everything you need to excel in your role, including ongoing training and responsibilities from the start. You’ll enjoy a mix of autonomy and camaraderie, managing your own diary while being part of a friendly team. We trust you to deliver outstanding results. Going the extra mile will be rewarded with development and career opportunities as you prepare for the next challenge.

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Customer Service Representative

Kuala Lumpur, Kuala Lumpur GoGoVan

Posted 7 days ago

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Job Description

Established in 2013, GOGOVAN is the first app-based platform for delivering goods in Asia, which is dedicated in offering excellent delivery service through innovative technology. Since then, GOGOVAN has extended its service to various platforms. The company connects individuals and businesses directly to thousands of drivers for their real-time delivery needs, and redefines the everyday delivery experience by providing a convenient and efficient service.

Over the years, GOGOVAN has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, India and Taiwan and will continue to expand globally. In August 2017, GOGOVAN merged with 58 Suyun, the leader in Mainland China’s intra-city logistics market, and increased GOGOVAN’s presence to over 300 cities, with more than 8 million registered drivers under its network.

We are seeking a dedicated Customer Service Representative to provide logistical support and handle customer inquiries. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience. The role includes both phone and online communication, with potential leadership opportunities for those with more experience. Shift duty is required.

What You Will Deliver

  • Handle customer queries and logistics arrangements via phone and online platforms.
  • Resolve customer concerns and complaints with a positive and helpful attitude.
  • Maintain professional customer service, creating a great experience for customers.
  • Assist Team Leaders in senior positions.
  • Participate in shift-based work schedules.

Who You Are

  • Minimum of SPM or Diploma.
  • At least one year of customer service experience is preferred (Fresh graduates are welcome to apply).
  • Strong communication skills, problem-solving ability, and work ethic.
  • Attention to detail and eagerness to learn.
  • Positive attitude and teamwork skills.
  • Proficiency in written and spoken English.
  • Senior roles will be considered for candidates with more experience.
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Customer Service Representative

Kuala Lumpur, Kuala Lumpur World Courier

Posted 7 days ago

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Job Description

World Courier Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Join to apply for the Customer Service Representative role at World Courier

World Courier Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Customer Service Representative role at World Courier

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Responsibilities

  • Process orders received via e-mail, on-line order entry and phone on a daily basis and provide confirmations as requested.
  • Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery.
  • Communicate with multiple external and internal customers.
  • Adhere to all procedures, work instructions, and regulatory requirements in performing the job.
  • Communicate with various internal departments on a regular basis for customer/ related issues, including emergency shipments, customer account status, invoices, etc.
  • Maintain accurate information regarding shipment status.
  • Responsible for providing customers and clients with accurate answers to service-related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
  • Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations.
  • The Customer Service Representative will also be assigned other duties and tasks as required from time to time.

Qualification

  • Post-secondary education or equivalent in a related discipline.

Experiences

  • Minimum of 2 years' experience in a warehouse customer service role.
  • Strong work ethic, sense of responsibility, high level of attention to detail.
  • Proactive customer focus.
  • Ability to work in a team and independently as well as with minimal supervision.
  • Ability to multi-task in a fast-paced environment.
  • Self-starter, efficient, organized.
  • Capable of consistently producing high quality work under pressure and in a timely fashion.
  • Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint).
  • Strong proficiency in order entry systems.
  • Excellent problem-solving ability.
  • Mandatory ability to communicate clearly in English as required.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier (Malaysia) Sdn Bhd

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Transportation, Logistics, Supply Chain and Storage

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Customer Service Representative

Kuala Lumpur, Kuala Lumpur Mission Consultancy Services

Posted 8 days ago

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Job Description

Are you passionate about delivering exceptional service? Do you thrive in a fast-paced, dynamic environment? If so, we invite you to join us as a Customer Service Representative and be part of a high-performing team with a leading provider in the utility sector. This role is perfect for individuals eager to make a positive impact on customers' lives while advancing their professional careers.

You will be the first point of contact for our customers, ensuring each interaction is positive, efficient, and memorable. From resolving issues to providing accurate information about our services, you will play a critical role in delivering exceptional customer experiences.

Key Responsibilities

Customer Interaction
  • Handle customer inquiries related to tariffs, usage, account status, products, and services across multiple channels (phone, email, chat).
  • Provide expert advice on energy efficiency, renewable energy options, and product usage to help customers make informed decisions.
Account & Service Management
  • Assist with reconnection requests, self-metering, and account updates.
  • Manage auto-debit setups and bill forecasting for smooth service delivery.
Complaint Handling
  • Address billing and metering issues, ensuring timely resolution and turning challenges into opportunities for improvement.
  • Monitor and process inquiries and complaints to ensure adherence to service-level agreements (SLAs).
Payment Assistance
  • Support reposting and manual payment postings, ensuring accuracy and efficiency.
Smart Meter Installation Coordination
  • Handle inquiries and rescheduling requests for nationwide smart meter installations.
Crisis Management
  • Provide exceptional support during periods when SLAs are not met, going the extra mile to resolve issues efficiently.

Requirements

  • Education : Minimum Diploma or equivalent qualification.
  • Experience : At least 6 months of experience in customer service or a call center role. Experience in utilities or telecommunications is a bonus. Fresh graduates are welcome to apply.
  • Skills :
  • Outstanding communication and interpersonal skills in Bahasa Malaysia and English.
  • Excellent problem-solving abilities with a solutions-oriented mindset.
  • Ability to manage high-volume calls professionally while maintaining accuracy.
  • Proficiency in MS Office and CRM software.
  • Availability : Willingness to work flexible shifts, including weekends and public holidays.
  • Location : Willing to work at either our Kuala Lumpur or Penang branch.

Why Join Us?

We are committed to creating a supportive and rewarding work environment where your efforts are valued, and your career can thrive. With exciting opportunities for growth, professional development, and skill enhancement, this role offers the perfect platform to build your future.

Benefits

  • Competitive basic salary of up to RM 2,400.00.
  • Health insurance coverage.
  • Structured training programs to enhance your skills.
  • Opportunities for career growth within the organization.

Working Locations: Jalan Timur Petaling Jaya or Wisma TNB
Working Hours: 7.00am - 7.00pm (Monday to Friday) | 7.00am - 5.00pm (Saturday, Sunday, and PH)
(Shifts: 7am - 4pm, 8am - 5pm, 9am - 6pm, 10am - 7pm)

How to Apply

If you're a dedicated and results-driven individual with a passion for customer service, we'd love to hear from you! Submit your application today to take the next step in your career.

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