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939 Service Representative jobs in Malaysia

Customer Service Representative

Oriental Fastech Manufacturing Sdn Bhd

Posted 1 day ago

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Job Description

Job Responsibility

Act as the main liaison between the customer and internal departments.
Handle customer inquiries, order processing, and delivery coordination.
Monitor and follow up on customer orders, production status, and shipment schedules.
Communicate clearly with production, planning, logistics, and engineering teams to meet customer requirements.
Provide prompt updates to customers on order status, issues, and delivery changes.
Manage customer complaints, feedback, and resolve service-related issues quickly.
Coordinate customer audits, quality concerns, and engineering change requests (ECO).
Track customer forecasts and update internal planning teams.
Ensure customer documentation, reports, and delivery records are accurate and on time.
Maintain good, professional relationships with dedicated customer accounts.

Job Requirements

Fresh graduates are encouraged to apply.
Previous experience in customer service or related fields (e.g., telemarketing, billing, customer liaison) will be an advantage, but is not essential.
Proficient in basic computer applications such as Microsoft Excel and Word.
Possess good communication and interpersonal skills.
Able to multi-task, prioritise workload, and manage time effectively.
Proficiency in Mandarin is required to liaise with customers from China.

Job Benefits

Annual leave and sick leave
Bonus
KWSP and SOCSO
Medical & Insurance Coverage
Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
Career Progression opportunities - you maybe able to get promotion easily.

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Customer Service Representative

Commerce Access Sdn Bhd

Posted 1 day ago

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Job Description

Commerce Access Sdn. Bhd. established in 2009 as part of the Commerce Dot Com Group of Companies, embarked on a mission in 2019 to share expertise and assist businesses in surpassing milestones while setting new growth benchmarks. The strategy involves providing the first line of sales and support using a multichannel integration platform to enhance the customer experience for all clients.

This initiative provides integrated customer service while diversifying its business. Through the multichannel integration platform, various talents, best-practice business processes, and cutting-edge technologies are synergized to deliver comprehensive and unified solutions for clients.

KEY RESPONSIBILITIES

Handle a high volume of inbound calls with efficiency, professionalism, and a positive attitude.
Engage with customers by actively listening, addressing inquiries, and providing solutions in a friendly and customer-focused manner.
Manage multiple communication channels, including calls, emails, live chat, and social media platforms such as Facebook, Twitter, Instagram, and WhatsApp.
Deliver prompt and high-quality support, ensuring a seamless and satisfying customer experience.
Resolve customer issues accurately and thoroughly, prioritizing customer satisfaction and retention.
Maintain and update customer records in the system with precision and attention to detail.
Ensure compliance with data privacy policies while handling sensitive customer information.
Stay updated on products, services, and promotions to provide relevant and informed assistance.
Take on additional tasks as needed, contributing to team improvements and service excellence.

QUALIFICATIONS

Minimum SPM qualification and 3 years of relevant experience in a customer contact centre or at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
Fluent in English and Bahasa Malaysia (additional languages are a plus).
Proficiency in basic computer operations and familiarity with Microsoft Office applications are required. Experience working with electronic customer service systems is highly desirable.
A good understanding of the company’s products and services is necessary to deliver accurate and effective customer support.
Strong interpersonal and communication skills, show empathy, and be able to manage conflict situations with patience and professionalism.
Strong customer service mindset with a genuine passion for assisting others.
Willingness to work flexible shifts, including both day and night rotations.
Prior customer service experience is an added advantage.

LOCATION

Petaling Jaya & Cyberjaya.

WHY JOIN US

Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
Rest easy with our group term life coverage, providing you with security and assurance.
Stay energized with meal credit that keep you fueled throughout the day.
An in-house futsal court, badminton court, plus a gym for post-work workouts.
A variety of fun-filled events and gatherings to unwind.
Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.

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Customer Service Representative

Kuala Lumpur, Kuala Lumpur Danaher Corporation

Posted 1 day ago

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Job Description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Pall Corporation, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.

Learn about the Danaher Business System which makes everything possible.

Are you interested in using your knowledge and experience in a fast-paced and varied role? Do you like solving problems to gain customer satisfaction?

The Customer Service Representative is responsible for the direct communication with the customer and various departments within the business to support end to end customer order management. In this role you can grow into a subject matter expert whilst improving your knowledge of international business.

This position is part of the Customer Service Team and will be located in Petaling Jaya, Selangor.

In this role, you will have the opportunity to:

Manage customer orders from order entry to product delivery to attain customer satisfaction
Collaborate and communicate across functional teams such as sales, distribution, and manufacturing to support customer requirements
Gain and apply foundational knowledge of compliance and commercial operations

The essential requirements of the job include:

Computer literacy and foundational Microsoft Office skills
Clear verbal and written communication skills, organization skills, ability to prioritize, and customer centric mindset
United Kingdom (UK) time zone hours and holiday schedule
Language proficiency (Swedish) will be and added advantage

It would be a plus if you also possess previous experience in:

ERP knowledge with SAP preferred
Professional diploma/degree, or equivalent years of experience

Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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Customer Service Representative

Johor Bahru, Johor WM LOGISTICS

Posted 2 days ago

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Job Description

1 day ago Be among the first 25 applicants

1. Handle shipping documents, billing, and vendor invoices.

2. Submission of shipping details to customers & customs.

3. Updating and maintaining the company’s shipping database.

Job Requirements

1. Hardworking and willing to learn.

2. Possess good time management skills.

3. Able to cope with stress and pressure.

4. Fast, effective, dynamic, and efficient learner.

5. Willing to take up challenges and try new things.

6. Ability to communicate clearly with people.

7. Familiar with administrative tasks such as data entry, filing, etc.

8. Minimum qualification: SPM, STPM, N-Level, O-Level, or A-Level.

Our Culture

At WM Logistics, every member contributes not only in work but also in creating a welcoming environment. A simple example: everyone, including management, serves guests — even making coffee if needed.

Future Outlook

Our Singapore office has already established a solid foundation. Over the next 1–2 years, we plan to gradually expand our operations into Johor Bahru, Malaysia. We are looking for team members who are excited to grow with us during this journey, and who see challenges as opportunities for personal and career development.

Application

If you are interested, please email your resume to:

Company Profile

WM Logistics (Worldwide) Ltd was established in 1999 in Hong Kong with a strong objective to provide one-stop logistics solutions. Our JB office was recently set up to support logistics services in the region. We are currently a small but dynamic team, and we are seeking individuals with passion and dedication to help us grow together. We believe in training our staff, promoting internally, and providing career advancement opportunities.

Contact Information

WM Logistics (Worldwide) Pte. Ltd.

Tel: +65 64761379 | Fax: +65 64751849

Seniority level

Seniority level Entry level

Employment type

Employment type Full-time

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Sign in to set job alerts for “Customer Service Representative” roles. Customer Service Officer - Singapore Airlines Service Centre at ION Orchard Customer Experience Specialist – Singapore

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Johor Baharu, Johore, Malaysia 1 month ago

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Johor Baharu, Johore, Malaysia 1 month ago

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Customer Service Representative

Ipoh, Perak Affin Bank Berhad

Posted 3 days ago

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Job Description

Customer Service Representative page is loadedCustomer Service Representative Apply locations Jalan Ipoh time type Full time posted on Posted 30+ Days Ago job requisition id JR103287Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

JOB PURPOSE
• To provide frontline service to customers.
• To deliver quality customer service in accordance with Bank`s internal policies.
• To perform back office functions as well as rendering customer service support.
• To contribute towards branch` deposit growth and cross selling Deposit / Investment /
Bancassurance / Banca Takaful products

ACCOUNTABILITIES
Financial
• To take pro-active actions to prevent fraud and losses (internal & external)
• To contribute to deposit growth by way of soliciting new accounts.
• To assist in managing cost control for the branch as per approved budget.

Process
• Perform daily branch activities in accordance to Bank`s inter al policies &
regulatory requirement.
• Effective cash handling and ensure Mid Day and End of Day cash balancing is
performed in accordance with procedures.
• Ensure accuracy in day end balancing within reasonable time.
• Compliance to individual teller/drawer limit.
• Compliance to Bank`s stand rd average serving time and average waiting time.
• Daily vouchers bundling and cross checking of vouchers at the end of day.
• Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA,
PCT,FEA, FATCA, CRS etc.
• Ensure satisfactory audit rating and issues raised are resolved within specified time
frame.
• Perform filing, printing daily reports, bundling of daily vouchers, submission of
documents via DIS, prepare monthly report and back room functions.

Customer
• Ensure efficient customer service level in order to meet SLA as well as to alleviate
any customer’s complaint.
• Ensure accuracy and error free in service delivery.
• Attend customer`s enquiries / c mplains immediately and adhere to complaints
escalation procedures.
• To maintain good rapport with internal and external customers.

People
• Resource management i.e. annual leave / attendance / branch meeting.
• Participate in staff development including Structure on the Job Training (SOJT) /
coaching.

Other Responsibilities
• To manage and undertake ad-hoc assignments assigned by Management from
time to time.
• Social commitment activities involvement (CSR).
• To ensure cleanliness of the bank’s premise & SSL area.
• Relief duties as and when required.
• When performing relief function – Ensure compliance on on-boarding process and
policy of new accounts – SA/CA/FD/SDB

Learning & Growth
• To involve and contribute to any special event organise by branch.
• Attend training on compliance, regulatory, product knowledge, customer services
and other personal development and growth.
• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work
spirit

Why work here?

People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people’s personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community.

Get In Touch

Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day.

Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today!

AFFIN

"Always About You"

At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience.

At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline “Always about you”, was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation.

Our people are at the heart of what we do and remain the focus of our customer centric culture. It’s about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.

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Customer Service Representative

Kuala Lumpur, Kuala Lumpur World Courier

Posted 5 days ago

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Job Description

World Courier Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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World Courier Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Customer Service Representative role at World Courier

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Responsibilities

Process orders received via e-mail, on-line order entry and phone on a daily basis and provide confirmations as requested.
Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery.
Communicate with multiple external and internal customers.
Adhere to all procedures, work instructions, and regulatory requirements in performing the job.
Communicate with various internal departments on a regular basis for customer/ related issues, including emergency shipments, customer account status, invoices, etc.
Maintain accurate information regarding shipment status.
Responsible for providing customers and clients with accurate answers to service-related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations.
The Customer Service Representative will also be assigned other duties and tasks as required from time to time.

Qualification

Post-secondary education or equivalent in a related discipline.

Experiences

Minimum of 2 years' experience in a warehouse customer service role.
Strong work ethic, sense of responsibility, high level of attention to detail.
Proactive customer focus.
Ability to work in a team and independently as well as with minimal supervision.
Ability to multi-task in a fast-paced environment.
Self-starter, efficient, organized.
Capable of consistently producing high quality work under pressure and in a timely fashion.
Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint).
Strong proficiency in order entry systems.
Excellent problem-solving ability.
Mandatory ability to communicate clearly in English as required.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier (Malaysia) Sdn Bhd

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Seniority level

Seniority level Entry level

Employment type

Employment type Full-time

Job function

Job function Other
Industries Transportation, Logistics, Supply Chain and Storage

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Customer Service Representative

Kuala Lumpur, Kuala Lumpur Concentrix

Posted 5 days ago

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Job Description

Concentrix Federal Territory of Kuala Lumpur, Malaysia

Customer Service Representative

Concentrix Federal Territory of Kuala Lumpur, Malaysia

1 day ago Be among the first 25 applicants

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Concentrix Malaysia is looking for dynamic, multilingual-speaking professionals to join our team for an exciting new project. As a Customer Service Support representative, you will provide exceptional support via calls, chat, and email, resolving inquiries efficiently and upholding our commitment to excellent customer experience.

Key Responsibilities:

Deliver outstanding customer service by promptly addressing inquiries and resolving issues.
Handle customer interactions across multiple channels – voice, chat, and email (blended process).
Use technical knowledge to assist customers with basic troubleshooting related to applications and websites.
Maintain a customer-first mindset, ensuring a positive and solution-oriented experience.
Collaborate with team members to streamline service processes and boost satisfaction.
Accurately document customer interactions and transactions.
Demonstrate attention to detail in problem resolution and ensure precise communication.
Thrive in a fast-paced, multitasking environment while maintaining professionalism.
Acquire in-depth product knowledge to provide comprehensive support.
Follow internal quality standards to deliver timely and accurate service.

Requirements:

Education:
Bachelor’s degree with 1–3+ years of experience in customer service in any of the following languages: Spanish, Portuguese, German, French, Japanese, or Korean .
OR Diploma with at least 2 years of experience in a similar multilingual customer service role.
Excellent communication skills in both English and one of the target languages listed above.
Must be available to join immediately or by 6th October 2025 .
Prior experience in a BPO or customer support environment is a plus.
Strong interpersonal skills, attention to detail, and a proactive attitude.

Seniority level

Seniority level Entry level

Employment type

Employment type Full-time

Job function

Job function Customer Service and Public Relations
Industries IT Services and IT Consulting, Social Networking Platforms, and Appliances, Electrical, and Electronics Manufacturing

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