803 Service Reception jobs in Malaysia

This job is all about helping customers! You’ll answer questions, solve problems, and make sure people feel valued. You might like this job because you get to connect with others and make their day better while learning about cool products!

• Responding to customer inquiries and providing information about products, services, and company policies. This includes answering phone calls, emails, and live chats promptly and professionally.
• Assisting customers with resolving problems, complaints, or conflicts they may have.
• Maintaining a thorough understanding of the company's products and services.
• Staying up-to-date with product updates, features, pricing, and promotions to effectively address customer queries and concerns.
• Assisting customers with placing orders, processing payments, and ensuring accurate and timely order fulfillment.
• Establishing rapport with customers and creating a positive customer experience. Listening actively to customer needs, demonstrating empathy, and offering personalized solutions to enhance customer satisfaction and loyalty.
• Keeping up-to-date with industry trends, product knowledge, and customer service best practices.
• Other ad hoc administrative tasks assigned by superior.

To succeed in this role, we will need you to have:

• Language(s) required: Mandarin, English and Bahasa Malaysia.
• Must possess at least Diploma or equivalent.
• Required skills: Phone Skills, Listening, Analyzing Information, Product Knowledge, Customer service
• Keen learner with good attitude, independent, responsible, self motivate and able to work independently.
• Ability to multitasking, priotize workload and delegate task.
• Candidates from label printing industry will be an advantage.
• Able to work with other department.
• Willing to work in Kepong (nearby Sri Damansara).
• Full time position is available.
• Fresh graduates are encouraged to apply.

Analytical Skills

Product Knowledge

Customer Service

Communication

- Own in-house Gym facilities- Ping pong activities

We do not have any strict dress code here.

Work alongside fun, encouraging, and supportive colleagues from a diverse range of backgrounds

Performance-based annual bonus

We are young at heart with many Gen Y & Gen Z members.

EAN Label Industry Sdn. Bhd was incorporated from the year 2006 until this day. EAN LABEL has grown and expanded its customer base enormously in the past few years due to our careful yet continual investment in our growth, printing equipment and technologies, as well as infrastructure. With the full support from our valued customers and the ample commitment from our responsible staff, we have grown to become one of.

Company Overview

CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

Reporting Line: Reports directly to the Head of Customer Support

Location: Thailand, Vietnam and Malaysia

General Purpose: The General purpose of the position is to ensure a smooth, reliable, and positive experience for clients who trade using our platforms.This involves assisting clients with their trading accounts, resolving technical or transactional issues, and providing clear information about the company's products, services, and trading platforms.

Job Role:

• Effectively manage company communication channels, including live chat, emails, and phone calls.
• Identify and assess customers’ needs to ensure a high level of satisfaction.
• Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal.
• Provide timely and accurate support to clients within the specified time frame.
• Maintain and update CRM records with all customer interactions and actions taken.
• Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation.
• Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction.
• Work independently as well as collaboratively in a team environment.
• Adhere to standard operating procedures and company policies at all times.

• Proven experience in a customer support or client service role.
• Previous experience or background in Forex trading or the financial markets is a strong advantage.
• Excellent command of English and local language both spoken and written.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Strong phone communication skills with active listening abilities.
• Ability to work under pressure and meet tight deadlines.
• Excellent communication, problem-solving, and presentation skills.
• Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future).

Employer Value Proposition:Join a collaborative team where your expertise is valued, and individual contributions extend beyond daily support tasks. You'll work with a modern tech stack, enjoy meaningful autonomy in how you approach challenges, and have clear opportunities for personal and professional growth.

Benefit of working at CXM:

Competitive Salary along with KPI Bonus

Night Shift Allowance

Growth Opportunities

Medical

Gym Allowance

Collaborative Team

Join to apply for the Customer Support Specialist role at SK magic Malaysia

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Join to apply for the Customer Support Specialist role at SK magic Malaysia

About The Role

We are seeking a highly motivated and customer-focused Customer Service Executive to join our AI dynamic team at SK Magic. This full-time role is based in our Kuala Lumpur office and will play a crucial part in delivering exceptional customer service to our valued clients.

About The Role

We are seeking a highly motivated and customer-focused Customer Service Executive to join our AI dynamic team at SK Magic. This full-time role is based in our Kuala Lumpur office and will play a crucial part in delivering exceptional customer service to our valued clients.

Job Description

Troubleshoot Dynamo : Be the troubleshooter who turns incoming alert via (CMS) hurdles into success stories. You'll proactively address issues to guarantee the alert messages being troubleshot immediately with customers and offering top-notch customer support.

Issue Resolver: Responsible for coordinating and facilitating complaint investigations across teams, entities, and relevant departments to ensure resolutions are delivered within the designated (TAT). Act as the subject matter expert on the company’s complaint handling policies and procedures, ensuring their applicability and alignment with day-to-day operational practices.

Adhoc Duries: Carry out additional tasks related to the department’s scope as assigned by the Team Leader or management. Ensure strict confidentiality of sensitive information, including company strategies and process improvement efforts, in compliance with data privacy and protection standards.

Sales Fraud Validation & Verification Team: Responsible for validating new customer sales to ensure all submitted information is accurate and legitimate. Educate customers on product functionality and contract terms to ensure transparency. As fraud specialists, they are trained to detect misleading or manipulated information and promptly escalate suspicious cases to the appropriate authorities for further action.

Job Requirements

• Diploma/Bachelor Degree in Computer Science, Engineering, Telecommunication or equivalent industry related experience, with minimum 1 year of working experience in Telecommunication or IT Industry.
• Prior experience in product management—ideally within the contact center or telecommunications sector—is typically expected. Candidates should be able to show a proven track record of successfully overseeing and launching products or services from initial concept through to market delivery.
• A strong grasp of contact center operations, technologies, and current industry trends is crucial. Hands-on experience with contact center software—such as CRM platforms, AI products systems - is highly advantageous.
• Strong written and verbal communication skills are vital for engaging effectively with cross-functional teams, stakeholders, and customers. It's important to convey complex ideas clearly and concisely.
• Equally important are the ability to learn quickly, manage tasks independently, and perform effectively with minimal supervision.
• Able to multitask and work by handling multiple enquiries on daily basis with good teamwork minded + experts in escalation and follow up within TAT
• Candidates who are fluent in both English & Malay are preferred. Candidates fluent in Mandarin preferred as the role requires candidates to deal with Mandarin speaking clients
• Able to 10 hours work shift (9am to 7pm) during weekends.
• Typing Speed: Minimum 40–60 words per minute (WPM) to respond promptly / with accuracy above 95%
• Selected candidates will be on training and required to achieve atleast 95% score in the assessment
• Selection will be based on the accuracy of assessment result and other performance requirements

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Retail

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Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

As a Customer Support Analyst, you’ll be a key player in elevating Airwallex’s customer experience by combining your strong communication skills, analytical mindset, and passion for problem solving. You’ll have outsized influence on how our customers perceive Airwallex, drive operational change, and partner with cross-functional teams to build and scale best-in-class support.

With a deep appreciation for operational excellence and a hunger to grow, you’ll play an essential role in both the day-to-day resolution of customer issues and in identifying larger patterns to help us improve our products and processes. This is a hands-on role: you’ll roll up your sleeves to deliver solutions, communicate insights, and push for continuous improvement at every opportunity.

Responsibilities:

• Serve as the primary point of contact for customers (via email and phone), addressing a diverse range of queries and concerns with empathy, precision, and professionalism.

• Communicate product knowledge and updates clearly; help customers navigate complex fintech concepts and Airwallex processes.

• Troubleshoot and resolve customer inquiries end-to-end, escalating complex or technical issues to relevant internal teams as needed.

• Collaborate closely across teams - Compliance, Operations, Commercial, Technical Support - to accelerate issue resolution and ensure a seamless service experience.

• Analyse trends in customer feedback to spot operational or product improvement opportunities. Regularly share insights with team leaders to drive changes and optimise the support experience.

• Enhance self-service tools: review and update help documentation, FAQs, and knowledge bases, making it easier for customers to find solutions independently.

• Participate in ongoing training and knowledge sessions to stay current with product launches, changes, and industry best practices.

• Support management and leadership requests with ad hoc data dives or special projects when needed.

Who you are:

• Passionate about making a meaningful impact and always seeking better ways to deliver results.

• A relentless problem solver with strong analytical skills and an appetite for learning.

• A genuine truth-seeker, confident enough to speak up but humble enough to listen and grow.

• Exceptional communicator (both written and verbal), fluent in English, able to explain complex topics clearly.

• Able to remain composed and empathetic during challenging interactions, turning customer issues into positive experiences.

• Collaborative, thrives in diverse teams, and works effectively across different functions and geographies.

• Adaptable in fast-paced, ever-changing environments.

Qualifications:

• Previous experience in customer service or related roles, ideally within retail, fintech, financial services, technology, or high-growth environments.

• Experience with Enterprise/high value clients is a plus.

• Experience with help desk systems and communication tools.

• Knowledge of cross-border payments, foreign exchange, financial regulations is advantageous.

• Bachelor’s degree or equivalent strongly preferred.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

GKN Aerospace is ‘s werelds meest toonaangevende leverancier binnen de vliegtuigindustrie. Met 38 productielocaties in 12 landen bedienen we meer dan 90% van ‘s werelds vliegtuig- en motorfabrikanten en een omzet behaald van £3,35 miljard in 2023. Wij ontwerpen en produceren innovatieve slimme ruimtevaartsystemen en componenten. Elke keer dat je per vliegtuig reist, is het waarschijnlijk dat GKN je op weg helpt.

We zijn op zoek naar mensen die een verschil willen maken, getalenteerde medewerkers met de vaardigheden en passies om het beste te worden in wat ze doen.

Job Summary

Under minimal supervision, handles customer requests for information on request for quotes, provides assistance to internal/external customers regarding past/planned shipments, pricing, schedules, and invoicing problems and provides a variety of clerical and administrative support.

Job Responsibilities

• Responds to customer requests for status details on current/past orders. Responsible for documentation of customer account information on assigned customers.
• Provides details to others within the Customer Support organization for Requests for Quote, technical and engineering details on repair scopes and special needs for a timely response to the customer.
• Assists Marketing reps on customer concerns, order status and key customer contacts. Requires the need to understand and make maximum use of computer programs for order entry, reports, inquiries, and various directories that provide customer account details for answering customer inquiries/needs.
• Documents customer account details regarding P.O. requirements, shipments, packaging, pricing approvals, certifications, and delivery requirements.
• Provides administrative support including data entry, answering telephones, referring calls/messages, sending emails/faxes, and distributing customer details to other business unit functions.
• Provides administration of all government contracts by issuing required reports, requests for GBL, update of inventory logs as may be required by contract clauses. Works in concert with quality and engineering to assure that documentation/certifications are in compliance with government requirements.
• Administers assigned customer accounts including fostering good customer relationships, being responsive to customer requests, and balancing customer needs with the companyÂs available resources.
• Assist in the development and maintenance of a business culture, which supports the Company's overall business objectives and goals, to include issues that involve Âcost, quality, process, schedule and peopleÂ.
• Ensure the company's commitment to maintain a safe workplace and to protect the environment through the establishment and support of Company policy and adherence to various government regulations.
• Fully comply with the "GKN Aerospace, Inc. Policy Statement on Contracting with the United States Government" in all areas of responsibility involving direct and indirect contracting with the United States Government.
• Performs other duties, tasks and responsibilities as assigned.
  

Job Qualifications

• Diploma/ Degree holder in Business Management or equivalent
• Minimum of 3 years related experience with 2 years in a contracts or customer service environment that deals with manufactured products.
• Intermediate level computer skills, knowledge & experience with spreadsheets/databases.
• Excellent oral and written skills to include good spelling and grammar skills
• Second language strongly preferred and may be a requirement.
• Some knowledge of shop manufacturing processes preferred.
• Ability to represent the Company in a highly professional manner.
• Must maintain the highest level of confidentiality.
• Must be well-organized, be able to multi-task and have a high level of attention to detail.
• Must be able to work under pressure when dictated by customer needs. Must be customer service driven, able to understand and support the business goals and objectives.
• Must handle company private, sensitive and personal information in a professional and confidential manner.
  

Diversity Inclusion and Belonging (DIB)

As a global engineering company, innovation is what differentiates us from our competitors and is central to our success.

A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world.

GKN is an equal opportunity employer.

We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law.

Are you a people person who thrives on making new connections? Are you looking to join a dynamic team that works at the intersection of the media and PR industries? Join Telum Media and take your career to the next level.

Telum Media is a tech company, founded in 2013, that creates connections between the communications and media industries across the Asia-Pacific region, Australia, New Zealand, and the Middle East. We work with our friends in journalism and public relations every day to update our comprehensive, MEA and APAC-wide information platform, publish breaking industry news, and host tailored regional networking and educational events.

We are seeking a motivated and enthusiastic Executive, Customer Support to join our Customer Support Team in Kuala Lumpur . This role is ideal for those with one to two years of customer support experience looking to gain more exposure. The ideal candidate will have a strong interest in customer service, excellent communication skills, and the ability to manage customer interactions across multiple time zones. This role specifically covers Middle East , ensuring seamless support for our customers in the Middle East region.

What you will do:

· Team Support : Working as part of a team of customer support representatives to ensure consistent deliver of high-quality service, directly reporting to the Manager, Customer Support

· Customer Support Coverage: Provide support for Middle East clients from 1:00 PM to 10:00 PM Malaysia time (9:00 AM to 6:00 PM Dubai time), ensuring uninterrupted service.

· Customer Engagement : Handle inquiries via email and chat, resolve issues efficiently, and maintain a professional and customer-centric approach.

· Escalation : Collaborate with the team to escalate and manage complex customer issues, ensuring timely and effective resolutions in alignment with company guidelines.

· Data Analysis : Analyzing customer activity data to identify trends, insights, and opportunities for the Client Management Team to engage to help drive client retention.

· Collaboration with Client Manager : Support the Middle East Client Manager by managing customer requests

· Communication : Foster clear communication within the team and with other departments, sharing relevant information and insights to improve overall customer satisfaction.

· Technology Utilization : Learn and utilize Telum Media’s platform as well as the other customer support tools and systems to help drive customer insights.

· Training & Documentation : Update internal support guides and contribute to training materials to enhance the knowledge base for both customers and internal teams.

What we’re looking for:

· Bachelor’s degree or equivalent experience in a related field.

· Minimum 3 years of customer support experience, preferably in a SaaS or technology-driven environment.

· Strong written and verbal communication skills in English.

· Experience with customer support tools such as Intercom, Freshdesk, or similar platforms.

· Problem-solving mindset with a customer-first approach.

· Ability to work independently and efficiently in a remote support environment.

· Strong attention to detail and accuracy in all communications and tasks.

· Willingness to adapt to different time zones and work schedules as need.

What we offer:

· A comprehensive training and development programme to support your career progression

· A hybrid working environment

· Annual leave: 15 days

· Company social events

· Our office is 5 minutes walking distance from MRT TTDI station.

Telum Media is committed to inclusion and diversity, and we encourage all qualified individuals to apply for this position. If you are passionate about developing a career at the heart of the media and communications industries, we look forward to hearing from you

JOB SCOPE:

• Provide exceptional customer service through live chat, email, and inbound/outbound calls, ensuring a seamless experience.
• Address customer inquiries promptly and deliver accurate information on product features, benefits, and pricing.
• Foster strong customer relationships by conducting proactive follow-up via calls and emails.
• Consistently achieve and exceed individual and team KPIs and performance targets.

REQUIREMENTS:

• Candidate must possess at least SPM
• No experience needed
• Immediate Starters
• Excellent command of English in both verbal and written communication

Job Types: Full-time, Fresh graduate

Pay: Up to RM2,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

• Efficiently respond and communicate with clients to understand and service their needs via livechat
• Effectively analyse customer data to make appropriate recommendations and problem resolutions
• Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution
• Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
• Build rapport with clients and effectively diffuses conflict and opposition
• Contribute to team effort by accomplishing related results as needed
• Commit to meeting quality standards in processing customer adjustment

• Proficiency speaking and writing in Bahasa (Malaysia) and English
• Able to identify ways of solving the problem and present the solution in a verbal and written manner
• Strong interpersonal skills
• High level of professionalism
• Attention to detail and punctuality
• Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
• Stable internet connection

• Working for a dynamically growing company
• Challenging but exciting tasks with our own product
• Trainee period
• 8 shifts of annual leave per year
• 8 shifts of sick leave per year
• Working on a shift schedule (day and night shifts)
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

• Efficiently respond and communicate with clients to understand and service their needs via livechat
• Effectively analyse customer data to make appropriate recommendations and problem resolutions
• Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution
• Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
• Build rapport with clients and effectively diffuses conflict and opposition
• Contribute to team effort by accomplishing related results as needed
• Commit to meeting quality standards in processing customer adjustment

• Proficiency speaking and writing in Bahasa (Malaysia) and English
• Able to identify ways of solving the problem and present the solution in a verbal and written manner
• Strong interpersonal skills
• High level of professionalism
• Attention to detail and punctuality
• Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
• Stable internet connection

• Working for a dynamically growing company
• Challenging but exciting tasks with our own product
• Trainee period
• 8 shifts of annual leave per year
• 8 shifts of sick leave per year
• Working on a shift schedule (day and night shifts)
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)