6 Service Providers jobs in Batu Arang
Officer - Technical Support
Klang, Selangor
Sime Darby Motors Group
Posted today
Job Viewed
Job Description
Officer - Technical Support page is loaded# Officer - Technical Supportlocations:
Malaysia | Selangor | SDBA HO (B130)time type:
Full timeposted on:
Posted Todayjob requisition id:
JR **Company :**Sime Darby Beyond Auto Sdn. Bhd.* Liaise with overseas and local suppliers pertaining on mandatory equipment for new / existing Service Dealers operation usage.* Conduct accessory evaluation on the quality, durability and functionality based on the field feedback and liaison with supplier to improve the quality.* Observe and develop S.O.P to improve the aftersales operation process and technical process.* Conduct monthly meeting to follow up the outstanding issue.* Conduct periodical visit to evaluate / assess Service Dealer’s premises, operations and monitoring their performance through ‘Monthly Dealer Performance.* Monitor Quality Information Report (QIR) feedback and engage with Principal if the quality issue is critical.* Ensure critical technical problems are solved which are raised by branches and dealers.* Prepare a case study based on the findings from the field and liaise with BYD Principal and share with other dealers in order to reduce their diagnostic time.* Provide technical investigation if required.* Provide technical support to Service Dealers and Branch.* Ensure all the hotline cases are replied within the time frame and closed within 6 days after writing and tele-conversation with relevant parties.* Liaise with principal technical team in relate with technical matters. #J-18808-Ljbffr
Malaysia | Selangor | SDBA HO (B130)time type:
Full timeposted on:
Posted Todayjob requisition id:
JR **Company :**Sime Darby Beyond Auto Sdn. Bhd.* Liaise with overseas and local suppliers pertaining on mandatory equipment for new / existing Service Dealers operation usage.* Conduct accessory evaluation on the quality, durability and functionality based on the field feedback and liaison with supplier to improve the quality.* Observe and develop S.O.P to improve the aftersales operation process and technical process.* Conduct monthly meeting to follow up the outstanding issue.* Conduct periodical visit to evaluate / assess Service Dealer’s premises, operations and monitoring their performance through ‘Monthly Dealer Performance.* Monitor Quality Information Report (QIR) feedback and engage with Principal if the quality issue is critical.* Ensure critical technical problems are solved which are raised by branches and dealers.* Prepare a case study based on the findings from the field and liaise with BYD Principal and share with other dealers in order to reduce their diagnostic time.* Provide technical investigation if required.* Provide technical support to Service Dealers and Branch.* Ensure all the hotline cases are replied within the time frame and closed within 6 days after writing and tele-conversation with relevant parties.* Liaise with principal technical team in relate with technical matters. #J-18808-Ljbffr
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0
Technical Support Specialist (Automotive)
Klang, Selangor
Sinergia Talents Sdn Bhd
Posted 2 days ago
Job Viewed
Job Description
Overview
A highly skilled and customer-focused Level 2 Technical Support Specialist with hands-on experience in premium automotive brands, particularly in electric vehicle (EV) systems. The ideal candidate will provide advanced technical support to customers and service teams, troubleshoot complex vehicle issues, and ensure a high level of customer satisfaction. Prior experience in a call center or technical support environment is essential. Responsibilities
Provide Level 2 technical support for high-end and EV vehicles via phone, email, remote diagnostics tools, remote and video troubleshooting Troubleshoot and resolve complex mechanical, electrical, and software-related issues Collaborate with Level 1 support, engineering teams, and dealerships to escalate and resolve issues efficiently Document all support interactions and technical findings in the CRM or ticketing system Assist in developing knowledge base articles and technical documentation Participate in shift work, including evenings, weekends, and holidays as required Maintain up-to-date knowledge of vehicle systems, software updates, and diagnostic tools Qualifications
Experience with remote diagnostics platforms and OEM diagnostic tools Minimum 3 years of technical support experience in the automotive industry, preferably with premium/EV brands Experience in a call center or customer support environment Experience in managing a small team is a plus Familiarity with CRM systems (e.g., Salesforce, Zendesk) Passion for automotive technology and innovation Strong understanding of EV systems, CAN bus diagnostics, and vehicle telematics Excellent problem-solving and analytical skills Strong communication skills in English (additional languages are a plus) Ability to work rotational shifts and extended hours when needed Certification or training in automotive diagnostics or EV systems is a plus (e.g., ASE, OEM certifications) Experience in extended warranty Position Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Quality Assurance, Analyst, and Administrative Industries: Telephone Call Centers
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A highly skilled and customer-focused Level 2 Technical Support Specialist with hands-on experience in premium automotive brands, particularly in electric vehicle (EV) systems. The ideal candidate will provide advanced technical support to customers and service teams, troubleshoot complex vehicle issues, and ensure a high level of customer satisfaction. Prior experience in a call center or technical support environment is essential. Responsibilities
Provide Level 2 technical support for high-end and EV vehicles via phone, email, remote diagnostics tools, remote and video troubleshooting Troubleshoot and resolve complex mechanical, electrical, and software-related issues Collaborate with Level 1 support, engineering teams, and dealerships to escalate and resolve issues efficiently Document all support interactions and technical findings in the CRM or ticketing system Assist in developing knowledge base articles and technical documentation Participate in shift work, including evenings, weekends, and holidays as required Maintain up-to-date knowledge of vehicle systems, software updates, and diagnostic tools Qualifications
Experience with remote diagnostics platforms and OEM diagnostic tools Minimum 3 years of technical support experience in the automotive industry, preferably with premium/EV brands Experience in a call center or customer support environment Experience in managing a small team is a plus Familiarity with CRM systems (e.g., Salesforce, Zendesk) Passion for automotive technology and innovation Strong understanding of EV systems, CAN bus diagnostics, and vehicle telematics Excellent problem-solving and analytical skills Strong communication skills in English (additional languages are a plus) Ability to work rotational shifts and extended hours when needed Certification or training in automotive diagnostics or EV systems is a plus (e.g., ASE, OEM certifications) Experience in extended warranty Position Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Quality Assurance, Analyst, and Administrative Industries: Telephone Call Centers
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1
Customer Support Specialist
Klang, Selangor
VDart Malaysia
Posted 2 days ago
Job Viewed
Job Description
Overview VDart Malaysia is one of the fastest growing talent management and digital solution providers established in the year 2007. As part of our continued Global Growth Strategy, we are excited to bring digital capabilities to Malaysia. VDart Malaysia Sdh Bhd will serve as our Regional Headquarters for ASEAN region. We are committed in bringing world class technology, build strong digital talent pool in emerging technologies and transform how businesses leverage technology in Malaysia. We serve various customers including Fortune 100 companies across various domains globally. VDart Malaysia partners with industry leaders in Cloud, Intelligent Automation, IoT, Customer experience, and Security solutions. With distinct digital practices, we help our partners to build for tomorrow by reimaging their business today. From helping our partners to bridge talent in product development and embedded software, we provide resources and solutions globally across a wide range of industries, from automotive and mobility to energy, healthcare, and life sciences, manufacturing, consumer industries, and beyond.
Come join us to create the digital future!
Job Details Customer Support Specialist / Live Chat – Mandarin Speaking added advantage
Location: Remote
Employment Type: Full-time
Responsibilities
Respond promptly and accurately to customer queries via live chat
Identify customer needs and guide them in using product features effectively
Update internal databases with relevant issues, resolutions, and discussions
Monitor customer complaints on social media and provide timely assistance
Share feature requests and effective workarounds with team members
Inform customers about new features, updates, and functionalities
Follow up with customers to ensure technical issues are fully resolved
Requirements
Min 1 year of experience in Customer Support or a similar role (Live Chat)
Familiarity with the cryptocurrency industry is a plus
Experience with help desk software and remote support tools
Understanding of CRM systems and workflows
Excellent communication and problem-solving skills
Ability to multitask and work under pressure
Patience and empathy when handling challenging cases
Education: SPM or above
Proficiency in Mandarin (written & spoken) is added advantage
#J-18808-Ljbffr
Come join us to create the digital future!
Job Details Customer Support Specialist / Live Chat – Mandarin Speaking added advantage
Location: Remote
Employment Type: Full-time
Responsibilities
Respond promptly and accurately to customer queries via live chat
Identify customer needs and guide them in using product features effectively
Update internal databases with relevant issues, resolutions, and discussions
Monitor customer complaints on social media and provide timely assistance
Share feature requests and effective workarounds with team members
Inform customers about new features, updates, and functionalities
Follow up with customers to ensure technical issues are fully resolved
Requirements
Min 1 year of experience in Customer Support or a similar role (Live Chat)
Familiarity with the cryptocurrency industry is a plus
Experience with help desk software and remote support tools
Understanding of CRM systems and workflows
Excellent communication and problem-solving skills
Ability to multitask and work under pressure
Patience and empathy when handling challenging cases
Education: SPM or above
Proficiency in Mandarin (written & spoken) is added advantage
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist - Chinese speaking
Klang, Selangor
Denave
Posted 2 days ago
Job Viewed
Job Description
Overview
We are hiring a
Customer Support Specialist
who will play a key role in managing complex post-sales escalations and ensuring a seamless customer experience. If you love to work with Chinese language skills and have strong communication abilities in customer experience and English, this is your chance to join a dynamic and customer‑focused team. Responsibilities
Be the main point of contact for Order Support in the Chinese market. Resolve Level 2 escalations (returns, replacements, critical complaints). Support and coach frontline (L1) support teams and onboard new L2 staff. Collaborate cross-functionally with Sales Ops, Legal, Logistics, and IT. Analyse trends, improve SOPs, and contribute to QMS updates. Lead or support CX and change management initiatives. Prepare reports and share insights with key stakeholders. Qualifications
Fluent in Chinese – Mandarin & Cantonese – and English (spoken & written). 2+ years of experience in customer service or escalation handling or IT support. Strong communication, problem‑solving, and negotiation skills. Proficient in Microsoft Office and CRM platforms. Able to prioritize and adapt in a fast‑paced environment. Company and Apply
We’re looking for a highly motivated, customer‑focused professional to join a multicultural team where language skills directly impact service excellence and business outcomes. How to Apply Apply via LinkedIn.
#J-18808-Ljbffr
We are hiring a
Customer Support Specialist
who will play a key role in managing complex post-sales escalations and ensuring a seamless customer experience. If you love to work with Chinese language skills and have strong communication abilities in customer experience and English, this is your chance to join a dynamic and customer‑focused team. Responsibilities
Be the main point of contact for Order Support in the Chinese market. Resolve Level 2 escalations (returns, replacements, critical complaints). Support and coach frontline (L1) support teams and onboard new L2 staff. Collaborate cross-functionally with Sales Ops, Legal, Logistics, and IT. Analyse trends, improve SOPs, and contribute to QMS updates. Lead or support CX and change management initiatives. Prepare reports and share insights with key stakeholders. Qualifications
Fluent in Chinese – Mandarin & Cantonese – and English (spoken & written). 2+ years of experience in customer service or escalation handling or IT support. Strong communication, problem‑solving, and negotiation skills. Proficient in Microsoft Office and CRM platforms. Able to prioritize and adapt in a fast‑paced environment. Company and Apply
We’re looking for a highly motivated, customer‑focused professional to join a multicultural team where language skills directly impact service excellence and business outcomes. How to Apply Apply via LinkedIn.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Executive (Automotive Sales)
Klang, Selangor
Sperton Global AS
Posted 3 days ago
Job Viewed
Job Description
Key Responsibilities: Customer Interaction:
Serve as the primary point of contact for customers, addressing inquiries and concerns via phone, email, and live chat. Order Processing:
Manage customer orders, ensuring timely delivery of products and services. Coordination:
Collaborate with sales, technical, and logistics teams to fulfill customer requirements and ensure smooth operations. Documentation:
Prepare and maintain accurate records of customer interactions, transactions, and necessary shipping documents. Issue Resolution:
Address and resolve customer complaints, providing appropriate solutions promptly. Market Analysis:
Stay updated with market trends, gather customer feedback, and provide insights for business improvement. Key Requirements: Educational Background:
A diploma or degree in Business Administration, Marketing, or a related field. Experience:
1-3 years in customer service, preferably within the automotive or industrial sectors. Communication Skills:
Proficiency in English and other relevant languages; excellent interpersonal skills. Technical Proficiency:
Familiarity with Microsoft Office and the ability to quickly learn company-specific software. Problem-Solving Abilities:
A proactive approach to identifying and resolving issues. Organizational Skills:
Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
#J-18808-Ljbffr
Serve as the primary point of contact for customers, addressing inquiries and concerns via phone, email, and live chat. Order Processing:
Manage customer orders, ensuring timely delivery of products and services. Coordination:
Collaborate with sales, technical, and logistics teams to fulfill customer requirements and ensure smooth operations. Documentation:
Prepare and maintain accurate records of customer interactions, transactions, and necessary shipping documents. Issue Resolution:
Address and resolve customer complaints, providing appropriate solutions promptly. Market Analysis:
Stay updated with market trends, gather customer feedback, and provide insights for business improvement. Key Requirements: Educational Background:
A diploma or degree in Business Administration, Marketing, or a related field. Experience:
1-3 years in customer service, preferably within the automotive or industrial sectors. Communication Skills:
Proficiency in English and other relevant languages; excellent interpersonal skills. Technical Proficiency:
Familiarity with Microsoft Office and the ability to quickly learn company-specific software. Problem-Solving Abilities:
A proactive approach to identifying and resolving issues. Organizational Skills:
Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist - Korean speaking 한국어 스피킹
Klang, Selangor
Denave
Posted 5 days ago
Job Viewed
Job Description
1 day ago Be among the first 25 applicants We are hiring a
Customer Support Specialist
who will play a key role in managing complex post-sales escalations and ensuring a seamless customer experience. If you're a
love to speak Korean
with strong communication skills in
Customer experience, and English , this is your chance to join a dynamic and customer-focused team. Be the main point of contact for Order Support in Korea Resolve Level 2 escalations (returns, replacements, critical complaints) Support and coach frontline (L1) support teams and onboard new L2 staff Collaborate cross-functionally with Sales Ops, Legal, Logistics, and IT Analyse trends, improve SOPs, and contribute to QMS updates Lead or support CX and change management initiatives Prepare reports and share insights with key stakeholders ️ Fluent in
Korean, and English
(spoken & written) ️ 2+ years of experience in customer service or escalation handling or IT Support ️ Strong communication, problem-solving, and negotiation skills ️ Proficient in Microsoft Office and CRM platforms ️ Able to prioritize and adapt in a fast-paced environment You’ll work at the heart of a high-performing, multicultural team where your language skills and customer-first mindset will directly impact service excellence and business outcomes. How to Apply Apply via LinkedIn We look forward to hearing from you! Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Denave by 2x Get notified about new Customer Support Specialist jobs in
Petaling, Selangor, Malaysia . Customer Service Representative – Valve Services
Senior/Lead Customer Service Representative
Damansara, Selangor, Malaysia 3 weeks ago Petaling Jaya, Selangor, Malaysia 8 months ago Petaling Jaya, Selangor, Malaysia 5 days ago Customer Care Support Office Representative
Petaling Jaya, Selangor, Malaysia 3 days ago Petaling Jaya, Selangor, Malaysia MYR2,000.00-MYR3, hours ago Sales Support & Admin - Senior Process Executive
Petaling Jaya, Selangor, Malaysia 2 hours ago Senior Technical & Customer Support Specialist
Executive, Client Solutions Support (Maternity Relief - 6 months contract)
Petaling Jaya, Selangor, Malaysia 4 months ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)
Petaling Jaya, Selangor, Malaysia 1 month ago ASSISTANT TO CUSTOMER SERVICE / PROCUREMENT EXECUTIVES
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Support Specialist
who will play a key role in managing complex post-sales escalations and ensuring a seamless customer experience. If you're a
love to speak Korean
with strong communication skills in
Customer experience, and English , this is your chance to join a dynamic and customer-focused team. Be the main point of contact for Order Support in Korea Resolve Level 2 escalations (returns, replacements, critical complaints) Support and coach frontline (L1) support teams and onboard new L2 staff Collaborate cross-functionally with Sales Ops, Legal, Logistics, and IT Analyse trends, improve SOPs, and contribute to QMS updates Lead or support CX and change management initiatives Prepare reports and share insights with key stakeholders ️ Fluent in
Korean, and English
(spoken & written) ️ 2+ years of experience in customer service or escalation handling or IT Support ️ Strong communication, problem-solving, and negotiation skills ️ Proficient in Microsoft Office and CRM platforms ️ Able to prioritize and adapt in a fast-paced environment You’ll work at the heart of a high-performing, multicultural team where your language skills and customer-first mindset will directly impact service excellence and business outcomes. How to Apply Apply via LinkedIn We look forward to hearing from you! Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Denave by 2x Get notified about new Customer Support Specialist jobs in
Petaling, Selangor, Malaysia . Customer Service Representative – Valve Services
Senior/Lead Customer Service Representative
Damansara, Selangor, Malaysia 3 weeks ago Petaling Jaya, Selangor, Malaysia 8 months ago Petaling Jaya, Selangor, Malaysia 5 days ago Customer Care Support Office Representative
Petaling Jaya, Selangor, Malaysia 3 days ago Petaling Jaya, Selangor, Malaysia MYR2,000.00-MYR3, hours ago Sales Support & Admin - Senior Process Executive
Petaling Jaya, Selangor, Malaysia 2 hours ago Senior Technical & Customer Support Specialist
Executive, Client Solutions Support (Maternity Relief - 6 months contract)
Petaling Jaya, Selangor, Malaysia 4 months ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)
Petaling Jaya, Selangor, Malaysia 1 month ago ASSISTANT TO CUSTOMER SERVICE / PROCUREMENT EXECUTIVES
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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