790 Service Manager jobs in Malaysia

Join to apply for the Service Delivery Manager role at Konica Minolta Malaysia

Join to apply for the Service Delivery Manager role at Konica Minolta Malaysia

Get AI-powered advice on this job and more exclusive features.

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and developing solution-driven tools.

Job Responsibilities

• Responsible for managing IT Outsourcing Helpdesk and EUC service delivery to multiple client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction
• Delivering service that meets SLA and delights the customer
• Developing strong internal and external relationships
  
  

Job Requirement

• Candidate should possess a Bachelor's Degree or equivalent in Computer Science / Information Technology
• Preferably at least 5 years of related working experience.
• Good communication skills in English language for both spoken and written
• Developing strong internal and external relationships
• Responsible for managing IT Outsourcing Helpdesk and EUC service delivery to multiple clients
• Delivering service that meets SLA and delights the customer, and promoting the continuous improvement of productivity, service quality and customer satisfaction
  
  

If this role sounds like the opportunity you seek, don't hesitate to apply and let us discuss it further!

(NOTE) We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to look at other vacancies in Konica Minolta!

Seniority level

• Seniority level Director

Employment type

• Employment type Contract

Job function

• Job function Project Management and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Konica Minolta Malaysia by 2x

Sign in to set job alerts for “Service Project Manager” roles. Manager, Customer Operations and Service Delivery (RID-00544)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Technical Project Manager I Corporate Functions, Group Technology & Digital

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Senior Project Manager, Corporate Core Services Program Management

Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Business Analyst / Project Manager (Financial Services)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 year ago

Senior Project Manager (Domain in Capital Markets Industry)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Service Delivery Manager (Nationwide) (m/f/d)

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 10 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 4 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Service Delivery Senior Manager (Finance Managed Services)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 23 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago

Service Delivery Manager (Nationwide) (m/f/d)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 10 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Tech Delivery Manager - Core Banking (Deposits)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Senior Project Manager Cybersecurity / Enterprise Security Senior Project Manager Cybersecurity / Enterprise Security Senior Manager, Product Delivery Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Tech Delivery Manager (GWB-IDB Products & Transactions) - Digital Banking

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

SR&T Project Manager, Regulatory & Financial Risk

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Tech Delivery Manager (GWB-DBB Boatsize) - Digital Banking

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Assistant Manager, Branch Strategy & Development

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

T&T Manager - ETP As A Service/Opearate (Service Delivery Lead - SAP) - MY

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Technical Delivery Manager - AML/MLS Comp Tech

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

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In terms of support case management and reporting, preventive maintenance arrangement and report presentation, service performance assessment, execution of improvement plan, and escalation management, operate as the single point of contact to maintain strong customer connections.

Responsibilities on the Job

Review and create problem case reports for presentation.
Prepare a presentation deck for meetings about service performance.
Hold regular service performance review sessions.
Participate in troubleshooting sessions for escalated situations for communication and reporting.
Plan and carry out preventive maintenance for key customers.

Job Prerequisites

A university degree or technical qualification in Computer Science, Information Technology, or a related field is required.
At least 5 years of expertise in IT networking and cyber security.
Excellent oral and written communication abilities.
Effective time management skills, as well as the ability to operate under pressure and meet tight deadlines.
A team player with good analytical skills and a pleasant approach at work.

Required Qualifications

Ability to write technical documentation.
Ability to detect dangers and grasp technical considerations.
Excellent customer service or project management abilities.

#J-18808-Ljbffr

In terms of support case management and reporting, preventive maintenance arrangement and report presentation, service performance assessment, execution of improvement plan, and escalation management, operate as the single point of contact to maintain strong customer connections.

Responsibilities on the Job

Review and create problem case reports for presentation.

Prepare a presentation deck for meetings about service performance.

Hold regular service performance review sessions.

Participate in troubleshooting sessions for escalated situations for communication and reporting.

Plan and carry out preventive maintenance for key customers.

Job Prerequisites

A university degree or technical qualification in Computer Science, Information Technology, or a related field is required.

At least 5 years of expertise in IT networking and cyber security.

Excellent oral and written communication abilities.

Effective time management skills, as well as the ability to operate under pressure and meet tight deadlines.

A team player with good analytical skills and a pleasant approach at work.

Required Qualifications

Ability to write technical documentation.

Ability to detect dangers and grasp technical considerations.

Excellent customer service or project management abilities.

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Join to apply for the

Service Delivery Manager

role at

Konica Minolta Malaysia Join to apply for the

Service Delivery Manager

role at

Konica Minolta Malaysia Get AI-powered advice on this job and more exclusive features. At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and developing solution-driven tools.

Job Responsibilities

Responsible for managing IT Outsourcing Helpdesk and EUC service delivery to multiple client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction Delivering service that meets SLA and delights the customer Developing strong internal and external relationships

Job Requirement

Candidate should possess a Bachelor's Degree or equivalent in Computer Science / Information Technology Preferably at least 5 years of related working experience. Good communication skills in English language for both spoken and written Developing strong internal and external relationships Responsible for managing IT Outsourcing Helpdesk and EUC service delivery to multiple clients Delivering service that meets SLA and delights the customer, and promoting the continuous improvement of productivity, service quality and customer satisfaction

If this role sounds like the opportunity you seek, don't hesitate to apply and let us discuss it further!

(NOTE) We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to look at other vacancies in Konica Minolta! Seniority level

Seniority level Director Employment type

Employment type Contract Job function

Job function Project Management and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Konica Minolta Malaysia by 2x Sign in to set job alerts for “Service Project Manager” roles.

Manager, Customer Operations and Service Delivery (RID-00544)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Project Manager I Corporate Functions, Group Technology & Digital

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Senior Project Manager, Corporate Core Services Program Management

Federal Territory of Kuala Lumpur, Malaysia 5 days ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Business Analyst / Project Manager (Financial Services)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 year ago Senior Project Manager (Domain in Capital Markets Industry)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Service Delivery Manager (Nationwide) (m/f/d)

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 10 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 4 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Service Delivery Senior Manager (Finance Managed Services)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 23 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago Service Delivery Manager (Nationwide) (m/f/d)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 10 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 day ago Tech Delivery Manager - Core Banking (Deposits)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Senior Project Manager Cybersecurity / Enterprise Security

Senior Project Manager Cybersecurity / Enterprise Security

Senior Manager, Product Delivery Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Tech Delivery Manager (GWB-IDB Products & Transactions) - Digital Banking

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago SR&T Project Manager, Regulatory & Financial Risk

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Tech Delivery Manager (GWB-DBB Boatsize) - Digital Banking

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Assistant Manager, Branch Strategy & Development

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago T&T Manager - ETP As A Service/Opearate (Service Delivery Lead - SAP) - MY

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Technical Delivery Manager - AML/MLS Comp Tech

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit

see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description: If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Roles and Responsibilities: Monitoring service performance against SLAs, addressing any service delivery issues, and implementing corrective actions to enhance service quality Understanding client needs, managing expectations, and ensuring that services are delivered in a manner that meets or exceeds those expectations Lead and manage service delivery teams, ensuring effective communication and collaboration among team members to achieve service goals Budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals Monitoring service performance and compliance with SLAs. Managing client relationships and addressing service-related concerns. Coordinating with internal teams to ensure seamless service delivery. Conducting regular service reviews and reporting on performance metrics Have a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management Oversee multiple projects or initiatives to plan, organize, and coordinate resources, timelines, and deliverable Adept at analyzing complex situations, identifying problems, and proposing effective solutions Ability to think critically and make decisions quickly to address service-related challenge Should have a mindset of continuous improvement and proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery Leading personnel management, including staff recruitment, performance assessment, training, and mentoring Taking accountability for service delivery performance, meeting customer expectations, and driving future demands Manage budgets related to service delivery, ensuring cost-effective operations without compromising service quality Address and resolve service delivery issues promptly to maintain high levels of customer satisfaction Ability to analyze service performance data and make informed decisions to enhance service delivery Preferred skills Handling Escalations and Issue Resolution Continuous Improvement and Quality Assurance Coordinating with Internal Teams Ensuring Service Level Agreements (SLAs) Compliance Overseeing Service Delivery Processes Managing Client Relationships Additional Skills: Interpersonal Skills Analytical Skills Problem-Solving Skills Organizational Skills Leadership Skills Job description About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit

see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description: If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Roles and Responsibilities: Monitoring service performance against SLAs, addressing any service delivery issues, and implementing corrective actions to enhance service quality Understanding client needs, managing expectations, and ensuring that services are delivered in a manner that meets or exceeds those expectations Lead and manage service delivery teams, ensuring effective communication and collaboration among team members to achieve service goals Budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals Monitoring service performance and compliance with SLAs. Managing client relationships and addressing service-related concerns. Coordinating with internal teams to ensure seamless service delivery. Implementing continuous improvement initiatives. Conducting regular service reviews and reporting on performance metrics Skills /Competencies: Essential Skills: Have a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management Oversee multiple projects or initiatives to plan, organize, and coordinate resources, timelines, and deliverable Adept at analyzing complex situations, identifying problems, and proposing effective solutions Ability to think critically and make decisions quickly to address service-related challenge Should have a mindset of continuous improvement and proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery Leading personnel management, including staff recruitment, performance assessment, training, and mentoring Taking accountability for service delivery performance, meeting customer expectations, and driving future demands Manage budgets related to service delivery, ensuring cost-effective operations without compromising service quality Address and resolve service delivery issues promptly to maintain high levels of customer satisfaction Ability to analyze service performance data and make informed decisions to enhance service delivery Preferred skills Handling Escalations and Issue Resolution Continuous Improvement and Quality Assurance Coordinating with Internal Teams Ensuring Service Level Agreements (SLAs) Compliance Overseeing Service Delivery Processes Managing Client Relationships Additional Skills: Interpersonal Skills Analytical Skills Problem-Solving Skills Organizational Skills Leadership Skills

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email or call 1- . Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

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Key Responsibilities:

• Lead, coach, and support a team of customer service representatives to meet daily operational targets and quality standards.
• Oversee order processing, returns, and customer inquiries related to sales operations, ensuring timely and accurate fulfillment.
• Track team performance metrics (e.g., response time, order accuracy, customer satisfaction), and generate regular reports for management.
• Act as the escalation point for complex issues, resolving them professionally and in alignment with company policies.
• Work closely with sales, logistics, and supply chain teams to improve processes and ensure a seamless customer experience.

Requirements:

• 3–5 years of customer service experience, with at least 2 years in a supervisory or lead role.
• Excellent verbal and written communication with strong problem-solving abilities.
• Demonstrated ability to lead a team with a strong focus on delivering superior customer service in a fast-paced, sales-driven environment.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries Personal Care Product Manufacturing, Manufacturing, and Business Consulting and Services

Referrals increase your chances of interviewing at VHR Consultancy by 2x

Sign in to set job alerts for “Customer Service Manager” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,000.00-MYR2,000.00 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Cinema Crew Part Time ( The Summit Subang USJ )

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Customer Service Executive (Property Management)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Cinema Crew Part Time ( GSC Bukit Bintang City Center )

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 months ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,000.00-MYR2,000.00 1 year ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Customer Experience Specialist – English (Kuala Lumpur)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Customer Service Representative (Live Chat)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Customer Service Representative – Valve Services

Petaling Jaya, Selangor, Malaysia 1 day ago

Customer Care Professional (English speaker) - Future Opportunities

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Petaling Jaya, Selangor, Malaysia 1 month ago

Client Success Representative (Remote, Contract) Customer Service Executive (Immediate Hiring) Cinema Crew / Crew Leader ( GSC Bukit Bintang City Center )

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Client Success Representative (Remote, Contract)

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Client Success Representative (Remote, Contract) Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,000.00-MYR2,000.00 1 year ago

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Direct message the job poster from Ambition

Lead the Future of Customer Experience in Insurance

Are you a strong people leader with a passion for delivering exceptional customer service? Ready to bring your insurance knowledge and team management experience to a fast-moving, customer-centric organization?

We’re looking for a Customer Service Manager to lead a high-performing team in one of Malaysia’s leading insurance companies. This is more than a managerial role — it's an opportunity to transform how we serve our clients and set new industry benchmarks in service quality.

What You'll Be Doing

• Lead and inspire a dynamic customer service team , driving a culture of performance, empathy, and accountability.
• Oversee daily service operations and ensure the team meets key performance indicators (KPIs) and service excellence standards.
• Act as the go-to person for complex customer issues, ensuring timely and satisfactory resolutions.
• Drive service improvement initiatives, leveraging tech and data insights to optimize customer journeys.
• Ensure the department operates in full compliance with Malaysian insurance regulations and internal SOPs .
• Play a key role in audits, internal reviews, and compliance reporting.

What We’re Looking For

• Minimum 5 years of team management experience in a customer service environment, ideally in insurance or financial services.
• Strong understanding of the insurance industry, customer servicing best practices, and regulatory requirements.
• A hands-on leader who is both strategic and operational, with a passion for mentoring and developing people.
• Excellent communication skills in English and Bahasa Malaysia .
• Tech-savvy and experienced with CRM platforms and Microsoft Office tools.
• Additional certifications such as CEILI, TBE, or FIMM .
• Experience working in both life and general insurance .
• Familiarity with Bank Negara Malaysia (BNM) customer service guidelines and standards.

If you are a strategic leader with a passion for wealth management and client excellence, we would love to hear from you. Apply now or reach out for a confidential discussion.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Customer Service
• Industries Insurance and Financial Services

Referrals increase your chances of interviewing at Ambition by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Key Responsibilities: Lead, coach, and support a team of customer service representatives to meet daily operational targets and quality standards. Oversee order processing, returns, and customer inquiries related to sales operations, ensuring timely and accurate fulfillment. Track team performance metrics (e.g., response time, order accuracy, customer satisfaction), and generate regular reports for management. Act as the escalation point for complex issues, resolving them professionally and in alignment with company policies. Work closely with sales, logistics, and supply chain teams to improve processes and ensure a seamless customer experience. Requirements: 3–5 years of customer service experience, with at least 2 years in a supervisory or lead role. Excellent verbal and written communication with strong problem-solving abilities. Demonstrated ability to lead a team with a strong focus on delivering superior customer service in a fast-paced, sales-driven environment. Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

Job function Customer Service Industries Personal Care Product Manufacturing, Manufacturing, and Business Consulting and Services Referrals increase your chances of interviewing at VHR Consultancy by 2x Sign in to set job alerts for “Customer Service Manager” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,000.00-MYR2,000.00 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Cinema Crew Part Time ( The Summit Subang USJ )

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Customer Service Executive (Property Management)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Cinema Crew Part Time ( GSC Bukit Bintang City Center )

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 months ago Customer Service, Ad Operations (Urgent Hiring and Open to Fresh Graduates)

Cinema Crew / Crew Leader ( Quill City Mall )

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,000.00-MYR2,000.00 1 year ago Petaling Jaya, Selangor, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Customer Experience Specialist – English (Kuala Lumpur)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Customer Service Representative (Live Chat)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Customer Service Representative – Valve Services

Petaling Jaya, Selangor, Malaysia 1 day ago Customer Care Professional (English speaker) - Future Opportunities

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Cinema Crew / Crew Leader ( GSC The Starling Mall )

Petaling Jaya, Selangor, Malaysia MYR1,000.00-MYR2,000.00 1 day ago Petaling Jaya, Selangor, Malaysia 1 month ago Client Success Representative (Remote, Contract)

Customer Service Executive (Immediate Hiring)

Cinema Crew / Crew Leader ( GSC Bukit Bintang City Center )

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 months ago Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Client Success Representative (Remote, Contract)

Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,000.00-MYR2,000.00 1 year ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Who We Are:

GoSaaS is a global leading Oracle partner specializing in the implementation of SaaS solutions. We are headquartered in the USA with additional offices in Canada, Malaysia, Pakistan and India. Our consistent ranking among USA's fastest-growing companies and Fortune 5000 recognition for three consecutive years attest to our commitment to innovation and customer satisfaction. We specialize in on-premises to cloud migrations, implementations, customizations, and integrations of Oracle Cloud for medium to large enterprises in the life sciences, semiconductor, and high-tech manufacturing industries.

As the team lead for our Product Environmental Compliance Services, you will be responsible for building and leading a team that provides comprehensive environmental compliance services to our customers. Your team will use the GoCompliance SaaS offering to manage the material declaration process and help ensure your customers meet evolving regulatory requirements. You will act as a subject matter expert, providing guidance on global environmental regulations, best practices and risk assessments.

Job Responsibilities:

• Team Leadership and Development:
  • Build and lead a high-performing team of environmental compliance specialists.
  • Provide coaching, mentoring, and training to team members in the GoCompliance application.
  • Establish clear performance metrics and track team progress.

• Compliance Services:
  • Perform the services outlined in the customer contract which can include:
  • Identify products and parts requiring compliance certifications
  • Perform management and execution of the product compliance processes: create material declarations, route to suppliers, follow up with suppliers, approve/reject supplier submittals.
  • Provide daily/weekly/monthly summary reports of compliance work performed.
  • Perform risk assessments for customers for upcoming regulatory changes.

• Regulatory Compliance and Expertise:
  • Stay abreast of evolving global environmental regulations (e.g., RoHS, REACH).
  • Provide expert guidance to customers and internal teams on compliance requirements.
  • Develop and maintain documentation and resources related to environmental compliance.
  • Perform client risk assessments related to material content, and regulatory compliance.

• Customer Relationship Management:
  • Serve as the primary point of contact for customer inquiries.
  • Develop and maintain strong relationships with customers and suppliers.
  • Provide ideas to GoCompliance product teams for product enhancements.

• Process Improvement and Reporting:
  • Identify and implement process improvements to enhance efficiency and accuracy.
  • Develop, generate and provide regular reports on compliance metrics and performance to clients.

Qualifications:

• Bachelor's degree in environmental science, engineering, chemistry, or related field (Master's preferred).
• Minimum of 5+ years of experience in product environmental compliance, including material declaration management and supplier interactions.
• Strong understanding of global environmental regulations (RoHS, REACH, Conflict Minerals, etc.).
• Proven experience in building and leading teams.
• Excellent communication, presentation, and interpersonal skills.
• Experience with environmental compliance software and databases.
• Strong project management skills.
• Experience in supplier management and negotiations.

Preferred Qualifications:

• Experience with the following compliance applications: Assent, Source Intelligence, Greensoft, Acquis
  

What We Offer:

At GoSaaS, we invest in the personal development and growth of every individual because we know that our success is built on the drive and passion of our people.

Key benefits that we offer to our permanent full-time employees include:

• Competitive Salary and Benefits Package
• Bonus and Increment
• Health Insurance
• Generous employee provident fund contribution
• 
  Comprehensive medical benefits
• Traveling Allowance
• Internet Allowance
• Annual, Medical and Hospitalization Leave
• Opportunities for professional development and advancement
• Collaborative and supportive work environment

To learn more about GoSaaS, please visit:

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