222 Service Logistics jobs in Malaysia

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Join to apply for the Customer Service & Logistics Management Trainee role at Colgate-Palmolive

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Job Number #165729 - Selangor, Selangor, Malaysia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

We are Colgate, a caring, innovative growth company that is reimagining a healthier future for people, their pets, and our planet. Crafted by an unwavering dedication to integrity in everything we do, our strong culture of collaboration, inclusion and excellence is rooted in our core values of Caring, Global Teamwork and Continuous Improvement.

People are our greatest strength. We win together by bringing to bear the talent, diversity and creativity of each individual and collaborating and building on excellent ideas to bring them to life.

If you are the one who has a growth mindset and loves to learn, lead and encourage; likes to experiment; loves all things digital; and if you want to be a part of a company that lives by their values, then give your career a reason to smile. every single day!

Colgate Customer Service & Logistics Management Trainee Program is an 18- 24 months development program crafted for high potential young graduates, equipping you with professional and leadership skills needed for you to chart your way to an exciting career with us!

Throughout the program, you will be gaining commercial experience within the Customer Service & Logistics function in which you will get exposed to the vibrancy of a complex and competitive business environment, be challenged intellectually and be encouraged to find innovative solutions to challenges.

Are you the one we’re looking for?

• Degree or Master’s degree holder with CGPA 3.2 and above in Business Analytics / Logistics / International Business / Commerce / Business Administration
• Fresh graduates or those with less than 1.5 years full-time working experience are welcome to apply (excluding internships & part-time work)
• Passionate about developing a career in FMCG industry
• Analytical & data-driven with strong digital acumen
• Problem solver with strong systems thinking skills
• Creative & critical thinker with an open mind and high learning agility
• Adventurous, entrepreneurial & possess experimental mindset
• Strong leadership & driven to achieve goals and deliver outcomes
• Effective teammate with strong communication & interpersonal skills
  
  

• Seniority level Internship

• Employment type Full-time

• Job function Other
• Industries Manufacturing

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– Ensure timely quotation is sent to the Customer and booking is confirmed & sent promptly.

– Support operations & Sales in executing service delivery.

– Maintain carrier/vendor relations, e.g., securing spot rates, equipment, space protections, priority haulage, and customs broker services to meet agreed service levels.

– Monitor timely resolution of issues/queries from the operation team & respond promptly to customer inquiries.

– Ensure data integrity within systems.

– Responsible for cross-selling/up-selling, customer retention, and follow-up on freight outstanding payments.

– Monitor, record, and report on service performance, providing recommendations for improvements, whether related to service wins or failures.

– Collaborate with the sales team to establish and strengthen customer relationships.

– Ensure service excellence and develop a best-in-class platform for customers/clients.

• Perform daily inventory related task manage cycle count / inbound / holding stock health / return / transfer / adjustments / lost / damage and etc
• Ensure and enforce proper control of FIFO for continue item, discontinue item and manage expiry and batch in system
• Promote inventory efficiency through optimization and ideas•Control and minimize OOS and back order ratio
• Coordinate with Store ops team on stock levels, aged merchandise, identify problems and propose improvement plan•Closely work with warehouse ops, store ops, finance, key account management
• Analyse and prepare weekly to show inventory state and periodic reports for management review
• Manage client inventory move and transitions
• Responsible and ability to respond to email, tickets or chat enquiries promptly
• Other tasks as assigned by Operations Manager

Qualification:

• Diploma or Bachelor's degree in a related field.
• With a minimum of 2 years of working experience in handling inventor
• Experience with ERP/WMS system
• Experience in e-commerce or retail business are added advantages
• Strong communications skills in English is must
• Ethical, discipline and experience working and reporting with minimum supervision

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WH Admin & Inventory – Specialist

Responsibilities:

• Perform daily inventory related task manage cycle count / inbound / holding stock health / return / transfer / adjustments / lost / damage and etc
• Ensure and enforce proper control of FIFO for continue item, discontinue item and manage expiry and batch in system
• Promote inventory efficiency through optimization and ideas•Control and minimize OOS and back order ratio
• Coordinate with Store ops team on stock levels, aged merchandise, identify problems and propose improvement plan•Closely work with warehouse ops, store ops, finance, key account management
• Analyse and prepare weekly to show inventory state and periodic reports for management review
• Manage client inventory move and transitions
• Manage quarterly / annual stock count activity
• Responsible and ability to respond to email, tickets or chat enquiries promptly
• Other tasks as assigned by Operations Manager

Qualification:

• Diploma or Bachelor's degree in a related field.
• With a minimum of 2 years of working experience in handling inventor
• Experience with ERP/WMS system
• Experience in e-commerce or retail business are added advantages
• Strong communications skills in English is must
• Ethical, discipline and experience working and reporting with minimum supervision

• Perform daily inventory related task manage cycle count / inbound / holding stock health / return / transfer / adjustments / lost / damage and etc
• Ensure and enforce proper control of FIFO for continue item, discontinue item and manage expiry and batch in system
• Promote inventory efficiency through optimization and ideas•Control and minimize OOS and back order ratio
• Coordinate with Store ops team on stock levels, aged merchandise, identify problems and propose improvement plan•Closely work with warehouse ops, store ops, finance, key account management
• Analyse and prepare weekly to show inventory state and periodic reports for management review
• Manage client inventory move and transitions
• Responsible and ability to respond to email, tickets or chat enquiries promptly
• Other tasks as assigned by Operations Manager

Qualification:

• Diploma or Bachelor's degree in a related field.
• With a minimum of 2 years of working experience in handling inventor
• Experience with ERP/WMS system
• Experience in e-commerce or retail business are added advantages
• Strong communications skills in English is must
• Ethical, discipline and experience working and reporting with minimum supervision

Create a Job Alert

Interested in building your career at aCommerce? Get future opportunities sent straight to your email.

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

• We may use pixel tags or scripts supplied by various job boards to track when you navigate to our website from a job board and submit a job application.Flex uses this information on an anonymous basis, this helps us understand the efficiency of our recruiting campaigns. Further information on these pixel tags or scripts may be provided by the job board site you have used.

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Summary:

The “ Inventory Control Analyst ” will be based in Port Tanjung Pelepas, Gelang Patah, Johor .

Working on daily inventory activities including cycle counting, data collection, implementing and reviewing processes to maintain inventory security and integrity to ensure customer satisfaction and maximum value to the company. Researches and disposes of excess inventory and makes recommendations for reducing and controlling inventory.

Responsibilities:

• Identifies root cause integrity discrepancies in the warehouse/stores.
• Retrieves and researches information from the Manufacturing Requirements Planning system.
• Liaises with other departments and senior department staff to highlight errors and implement improvements as required.
• Carries out direct cycle count activities on site and coordinates count staff to ensure count schedules are maintained.
• Assists in development of process improvements on site in relation to inventory related process steps and hold up for implementation.
• Oversees and performs regular internal audits and external audit preparation in accordance to company's best practices and external required standards.
• Produces statistical management information and key performance indicators measuring inventory performance and service levels provided to each customer.
• Monitors procedural compliance; holds up implementation of new procedures in conjunction with management and operations.
• Liaises with internal and external customers and deals with requests and issues.
• Research excess inventory by customer and makes recommendations for reducing excess and obsolete material including coordination of movement of excess material back to the customer.
• Negotiates sales price and coordinates the sale of excess material.
• Provides escalation point to inventory management in relation to unresolved issues.
• Maintains metrics acknowledge to site or corporate requirements and produces reports as needed.

Qualifications:

• Typically requires a Bachelor degree in relevant field.
• Minimum of 1 year of materials experience or experience using Manufacturing Requirements Planning (MRP) systems or related field.

KJ19

HH39

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Job Responsibilities:

• Ensure incidents are logged and updated in the helpdesk ticketing
  system
• Learn and achieve good understanding of product features
• Guide supplier and buyer on portal usage and process.
• Provide service provisioning and training for supplier
• To assist buyer and supplier enquiries on business/trading processes.
• Response to inbound and outbound calls in a professional mannerand providing solutions and advise where appropriate.
• Troubleshoot and resolve suppliers issues within system accessibility.
• Ensuring service quality level are maintained and all issues is handled in a timely manner.
• Escalate clients’ requests and complaints to appropriate specialists.
• Update clients about their request and feedbacks status accordingly.
• Gather clients feedback, identify problem trend and report to supervisor for discussion or service enhancement.
• Perform other related duties on ad hoc basis.

Requirements:

• Candidate must possess at least a Diploma in any field.
• At least 2-3 year(s) of working experience in the related field (Helpdesk or Call-Centre) is an added advantage for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Required language(s): Mandarin, English
• Ability to effectively communicate, both written and verbally
• Ability to focus on a dynamic work environment and thrive while responding to evolving product inquiries.
• Courteous with strong customer service orientation
• Knowledge in e-Commerce will be an added advantage.
• Ability to work as a team member, as well as independently. a team player.
• Knowledge in usage of Microsoft office

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international 4PL logistics and supply chains company to hire a Customer Service Executive. This role is responsible in delivering visibility, optimization and high level of satisfaction to the company's major accounts. This opportunity is based in Subang Jaya, Selangor.

Job Responsibilities:

• Monitor the OperationalWorkflow to Ensure a Full Supply Chain Visibility to the Customer
  • Follow up invalid entries received from the customer or authorized partners (vendors, customers, subcontractors….)
  • Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
  • Alert the customer team pro-actively in case of deviation and propose backup solutions
  • Integrate manually, in dedicated IT solution, the Transport Request, if necessary
  • Arrange alternative in case preferred carrier is unavailable
  • Take corrective actions in case of missing pre-alerts
  • Receive and control customer bookings according to the processes in place
  • Check optimizations from optimizer if applicable, propose consolidation options.
  • Report on data quality
  • Provide clarifications and/or missing information
  • Communicate & confirm arrangement to origin
• Deliver Customer Satisfaction
  • Manage and supports order management to ensure the best possible service level
  • Meets deadlines and ensures completion of customer service tasks within the expected time frames
  • Ensure a consistent and pro-active communication flow with the customer
  • Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
  • Prioritizes, resolves and/or escalates issues to secure the customer's interest
  • Represent Prism internally and externally
  • Use the tools and communication to react to customer requests
  • Act as single point of contact for the customer
  • Identify and record savings (benefits tracking) delivered to the customers.
  • Provide his/her expertise in transportation management
  • Use of the technologies to be more efficient and work with the CBS
• Contribute to improve Partners and Vendor performance
  • Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
  • Monitor the good deployment and efficiency of new operational practices with the 3PLs
  • Contribute to formalize the SOP
  • Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
  • Set up and Monitor corrective action plans in agreement with the 4PL HUB manager
• Manage operational quality
  • Receive non-conformities and complaints and log these in a database
  • Conduct root cause analysis on logged issues
  • Categorized all non-conformities & complaints using standardized issue codes and reason codes
  • Capture claims through non-conformities & complaints management process
  • Assess of potential claims and recommendation to the customer
  • Assign corrective actions to relevant parties and follow up
  • Escalate claim to concerned party
  • Conduct 8D analyses for complex claims
  • In case of financial damages follow up with 3PL and insurance until financial settlement
• Operate spot quotations
  • Define requirements
  • Get spot quotation from the 3PL's panel
  • Select provider
  • Maintain spot quotation database / matrix

Job Requirements:
o Experience in transport management / freight forwarding (air operations)
o Proven track record in a similar role, ideally in a Control Tower of 4PL environment
o Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
o Excellent command of written and spoken English
o Must be willing to work on a 24/7 rotational shift
o Customer centric mindset
o Excellent communication
o Team player
o Solution finder
o Rigorous
o Excellent interpersonal skills
o Thoroughness
o Organized
o Responsive
o Excellent in written and verbal English