727 Service Leader jobs in Malaysia

Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a dynamic, passionate, and multi-skilled talent in delivering our Asian hospitality.

Department: Food & Beverage

Reports To : Outlet Manager

Job Summary: The Restaurant Captain/Bar Captain is responsible to support daily restaurant operations by supervising service staff, ensuring guest satisfaction, and coordinating with relevant departments to maintain service and facility standards.

Key Responsibilities:

• Make sure that the guest is greeted and served promptly and to the required standard.

• Assists the Outlet Manager and their subordinates with the daily operation of the room and staff supervision.

• Oversees activity of Waiters/Waitresses / Trainees and ensures maximum service is extended to the guests in their assigned station.

• Handles minor complaints and report them to the Assistant Manager or Manager for proper action.

• Ensures smooth co-operation between the Restaurant, the Kitchen and the Stewarding.

• Checks maintenance schedule and follows-up on job orders to be completed.

Skills and Qualification :

• Diploma in Tourism/ Hospitality/ Hotel Management or any relevant certificate.

• Good command in writing & speaking English. Able to speak other languages will be an added advantage.

• Minimum 2 years experiences in similar position.

• Full and comprehensive working knowledge of all areas within the Food and Beverage Division

• Outgoing and people oriented, motivator with effective human relations skills, team builder, Self-starter.

• Cooperative, adaptable, flexibility in working hours, good interpersonal skills.

• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

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Service Leader -Finance (Income Auditor)

Join to apply for the Service Leader -Finance (Income Auditor) role at Shangri-La Group

Service Leader -Finance (Income Auditor)

Join to apply for the Service Leader -Finance (Income Auditor) role at Shangri-La Group

Shangri-La Rasa Sayang, Penang

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East. Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa.

Shangri-La Rasa Sayang, Penang

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East. Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa.

Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways. We are in search of energetic, vibrant and multi skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the resort. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Service Leader-Finance (Income Audit)

We are looking for Service Leader-Finance (Income Audit)

As a Service Leader-Finance (Income Audit), we rely on you to

Monitors and controls all income, verifying correctness and taking investigative action when discrepancies exist. Prepare daily report, analyzes all rebates, credit and miscellanuos charge vouchers to ensure accurate reporting of revenue figures. Checking F&B covers collect and sort guest check by types. Checking that exchange rates updated in OPMS as well Banquet package adjustment including banquet miscellaneous. Conduct physical count of all house funds and preparing cashier overage and shortage report.

We Are Looking For Someone Who

Graduate/ professional accountancy qualification.

3 - 5 years’ experience in a similar capacity.

Communicates and writes with fluency in English (as well as the local language)

Commitment to professional values.

Good knowledge of personal computing.

General knowledge of accounting concepts.

Ability to work independently

If you are the right person, what are you waiting for? Click the apply button now!

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Management, Finance, and Accounting/Auditing
• Industries Hospitality, Travel Arrangements, and Food and Beverage Services

Referrals increase your chances of interviewing at Shangri-La Group by 2x

Get notified about new Service Supervisor jobs in Taman Pulau Pinang, Penang, Malaysia .

George Town, Penang, Malaysia 17 hours ago

Service Manager - F&B Service (Outlet Manager- Pinang Restaurant & Bar) Supervisor, Manufacturing Operations (Shift) Supervisor, Production - Test Operations Supervisor, Manufacturing Operations (Shift) Production Supervisor / Superintendent / Team Lead (Based at Kulim, Kedah) Sales Operations Supervisor (Korean Speaking) SO, Branch Service Manager - Operation Officer, Jalan Kelawei Branch Operations (6 months contract) Supervisor - Contract Logistics/SCM, Operations Service Configuration & Asset Management Manager Service Configuration & Asset Management Manager

George Town, Penang, Malaysia 1 month ago

George Town, Penang, Malaysia 1 month ago

Assistant Manager, Property Management & Customer Service Sales Manager (AMHS or Automation Equipment)

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Service Leader -Finance (Income Auditor)

Join to apply for the

Service Leader -Finance (Income Auditor)

role at

Shangri-La Group Service Leader -Finance (Income Auditor)

Join to apply for the

Service Leader -Finance (Income Auditor)

role at

Shangri-La Group Shangri-La Rasa Sayang, Penang

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East. Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. Shangri-La Rasa Sayang, Penang

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East. Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa.

Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways. We are in search of energetic, vibrant and multi skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the resort. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Service Leader-Finance (Income Audit)

We are looking for Service Leader-Finance (Income Audit)

As a

Service Leader-Finance (Income Audit), we rely on you to

Monitors and controls all income, verifying correctness and taking investigative action when discrepancies exist. Prepare daily report, analyzes all rebates, credit and miscellanuos charge vouchers to ensure accurate reporting of revenue figures. Checking F&B covers collect and sort guest check by types. Checking that exchange rates updated in OPMS as well Banquet package adjustment including banquet miscellaneous. Conduct physical count of all house funds and preparing cashier overage and shortage report.

We Are Looking For Someone Who

Graduate/ professional accountancy qualification.

3 - 5 years’ experience in a similar capacity.

Communicates and writes with fluency in English (as well as the local language)

Commitment to professional values.

Good knowledge of personal computing.

General knowledge of accounting concepts.

Ability to work independently

If you are the right person, what are you waiting for? Click the apply button now! Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

Job function Management, Finance, and Accounting/Auditing Industries Hospitality, Travel Arrangements, and Food and Beverage Services Referrals increase your chances of interviewing at Shangri-La Group by 2x Get notified about new Service Supervisor jobs in

Taman Pulau Pinang, Penang, Malaysia . George Town, Penang, Malaysia 17 hours ago Service Manager - F&B Service (Outlet Manager- Pinang Restaurant & Bar)

Supervisor, Manufacturing Operations (Shift)

Supervisor, Production - Test Operations

Supervisor, Manufacturing Operations (Shift)

Production Supervisor / Superintendent / Team Lead (Based at Kulim, Kedah)

Sales Operations Supervisor (Korean Speaking)

SO, Branch Service Manager - Operation Officer, Jalan Kelawei Branch Operations (6 months contract)

Supervisor - Contract Logistics/SCM, Operations

Service Configuration & Asset Management Manager

Service Configuration & Asset Management Manager

George Town, Penang, Malaysia 1 month ago George Town, Penang, Malaysia 1 month ago Assistant Manager, Property Management & Customer Service

Sales Manager (AMHS or Automation Equipment)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters. Located at the heart of the Kuala Lumpur city Centre,

Traders Hotel by Shangri-La

is looking for a dynamic, passionate, and multi-skilled talent in delivering our Asian hospitality. Department:

Food & Beverage Reports To

:

Outlet Manager Job Summary:

The

Restaurant Captain/Bar Captain

is responsible to support daily restaurant operations by supervising service staff, ensuring guest satisfaction, and coordinating with relevant departments to maintain service and facility standards. Key Responsibilities: Make sure that the guest is greeted and served promptly and to the required standard.

Assists the Outlet Manager and their subordinates with the daily operation of the room and staff supervision.

Oversees activity of Waiters/Waitresses / Trainees and ensures maximum service is extended to the guests in their assigned station.

Handles minor complaints and report them to the Assistant Manager or Manager for proper action.

Ensures smooth co-operation between the Restaurant, the Kitchen and the Stewarding.

Checks maintenance schedule and follows-up on job orders to be completed.

Skills and Qualification : Diploma in Tourism/ Hospitality/ Hotel Management or any relevant certificate.

Good command in writing & speaking English. Able to speak other languages will be an added advantage.

Minimum 2 years experiences in similar position.

Full and comprehensive working knowledge of all areas within the Food and Beverage Division

Outgoing and people oriented, motivator with effective human relations skills, team builder, Self-starter.

Cooperative, adaptable, flexibility in working hours, good interpersonal skills.

Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

#J-18808-Ljbffr

Description Who we are Companies, investors, and government entities around the world turn to Alvarez & Marsal (A&M) for leadership, action and results.A&M’s leadership is about a bias towards action and the willingness to tell clients what we think is needed. When conventional approaches are not enough to create transformation and drive change, clients select us for our deep expertise and ability to create and deliver practical, rather than theoretical, solutions to their unique problems. Privately held since its founding in 1983, A&M is a leading global professional services firm that provides advisory, business performance improvement and turnaround management services. We are experienced operators, world-class consultants, former regulators, and industry authorities with a shared commitment to telling clients what’s really needed for turning change into a strategic business asset, managing risk, and unlocking value at every stage of growth. What we do The Performance Improvement Practice works with Private Equity and Corporate clients all over the world. We offer end-to-end services throughout the investment life cycle by furnishing transaction advisory, performance improvement, turnaround, interim and crisis management. Our areas of expertise include pre-M&A due diligence, merger integration, post-M&A growth strategy, corporate finance advisory, organizational and cost transformation, supply chain and manufacturing operational improvement, interim and crisis management, and CFO finance leadership. We differentiate ourselves by the result-driven approach, the hands-on mindset, and the ability to provide leadership amidst complex situations. A&M is rapidly expanding in Southeast Asia and seeking to hire Associates who will be responsible for research, analytical / problem solving, modeling, and report / presentation preparation, to support various engagements of complex and high-profile situations. He/she is required to deliver rapid results with focus on bottom-line improvement. Why A&M? Environment for Growth : Under the guidance of experienced team leaders, you will have many opportunities to develop at A&M. Furthermore, as we expand, you will meet and interact with a diverse set of colleagues committed to your professional growth. Flexible Work Arrangements : We respect work-life balance and take a flexible stance towards working hours; the focus is on results. Work-from-home arrangements are available within each team. We value: Integrity - Never let financial gain compromise integrity Quality - Always value quality people and quality work Objectivity - Do your homework before you form conclusions Fun - Like what you do and with whom you do it Personal Reward - Perform interesting work with interesting people and achieve results that matter Inclusive Diversity - Embrace diversity, foster inclusiveness and reward merit Key Responsibilities: Independently contribute as a project team member and own specific project work modules, with tasks including: Conducting research and gather from all sources of information Using gathered information and expertise to craft proposals and projects for our clients Cooperating with the team leader to understand different stakeholders’ perspective Organizing and prioritizing tasks on hand to meet deadlines. Analyzing & presenting statistical & market data, and performing financial analysis We are seeking: Bachelor’s or Master’s degree holders from top global universities (fields of studies with quantitative focus will be preferred) with proven record of academic excellence ; or students in their final year of study to graduate in 2026 Excellent analytical skills, logical and structured thinking, creative in problem solving Ability to extract/infer useful information from large sets of unorganized or incomplete data Strong organizational skills, including ability to manage multiple tasks concurrently Superior interpersonal attributes including communication and soft skills, ability to work in a team, results/performance-oriented work style Ability to summarise complex numerical information for presentations Fluent in written and spoken English, fluency in other ASEAN languages (Bahasa Malaysia, Bahasa Indonesia, Vietnamese, Thai or Tagalog) a plus Malaysians / non-Malaysians permitted to work in Malaysia

Personal Style High energy, autonomous, get-it-done, entrepreneurial mindset—seizing small moments to make them bigger Thrives in a fast-paced, challenging, and unpredictable environment—looking beyond constraints for solutions Has the ability to project fun and a sense of achievement into the work that they do and team that they join Keenness to go above and beyond, with integrity and empathy, to create lasting results Passionate about quality and objectivity of your work Ability to collaborate selflessly & be a team player If this sounds like you, we want to get to know you better.Contact us and get to know us better! OVERVIEW OF A&M SOUTHEAST ASIA AND AUSTRALIA Alvarez & Marsal established its Southeast Asia and Australia presence in 2017 and has in the last year scaled up rapidly across the region, with 10 offices now in Singapore (HQ), Sydney, Melbourne, Perth, Adelaide, Brisbane, Kuala Lumpur, Jakarta, Bangkok and Ho Chi Minh City; these are complemented by our offices in North Asia in Greater China (Hong Kong, Shanghai and Beijing) & Seoul and India (Mumbai, Bengalaru, New Delhi). Our experienced team has an average of more than 15 years’ experience and combines top-tiers consultants and C-level executives from different industries and is led by Utsav Garg, Managing Director and Head, Southeast Asia and Australia. Our clients include private equity firms as well as well-known local and multinational corporations across Southeast Asia and Australia.

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Senior Manager/Manager Performance Improvement

Performance Improvement Assistant Manager, Performance Improvement Executive

RESPONSIBILITIES

Analyze, maintain & improve plant operation & business performance.

DUTIES

Lead on teams and support projects for new processes or improving existing process

Analyzing improvement processes, performing root cause analysis, and executing improvement plans.

Lead feasibility study for new technology, new process, new product development by predicting the impact of these new changes to plant performance.

Initiate & lead studies that involve improvement/modification to the current plant conditions & propose most probable solution and establish quality & process control plan based on plant operating constraints.

Coordinate & lead discussions of plant's technical capabilities by initiating process optimization in collaboration with QA, Production & Maintenance teams to ensure maximum & efficient utilization of the plant's equipment daily operations.

Assist in production operations to drive improvement in manufacturing efficiencies by utilizing continuous improvement techniques.

Identify and implement new technologies, specification of requirements, Capex justification, planning and implementation.

Identify & execute cost saving initiatives.

Ad hoc duties delegated by superior/management

AUTHORITY

N/A

QUALIFICATION

Degree/Diploma/Experienced Executive

EXPERIENCE/SKILLS REQUIRED

Familiar with MS Office & JDE

Familiar with Lean Management system

Working experience in manufacturing environment

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? Are you willing to undergo a pre-employment background check?

Chemicals & Plastics Manufacturing 1,001-5,000 employees

WRP Asia Pacific Sdn Bhd is in the business of providing innovative solutions for protection and contamination control needs of its customers. It is a leading manufacturer of gloves for medical, dental, radiation protection, food services, pharmaceutical, critical environments and industrial applications.

Supporting a distribution network around the world, WRP's sales and marketing offices are located in Europe, USA, Asia Pacific and Central America.

WRP is expanding to meet the increasing demand of its global partners-customers and distributors. To-date, it has a staff force of more than 3,500 around the world.

We seek dynamic and committed individuals to be part of WRP team.

WRP Asia Pacific Sdn Bhd is in the business of providing innovative solutions for protection and contamination control needs of its customers. It is a leading manufacturer of gloves for medical, dental, radiation protection, food services, pharmaceutical, critical environments and industrial applications.

Supporting a distribution network around the world, WRP's sales and marketing offices are located in Europe, USA, Asia Pacific and Central America.

WRP is expanding to meet the increasing demand of its global partners-customers and distributors. To-date, it has a staff force of more than 3,500 around the world.

We seek dynamic and committed individuals to be part of WRP team.

Show more

Perks and benefits Medical Parking Attendance allowance, Night shift allowance

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Performance Manager

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**Date Posted:**
2025-07-07
**Country:**
Malaysia
**Location:**
Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia
**Role Overview**
Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?
Otis is growing and is looking for a **Team Leader - Service Field Delivery Operations** located in Petaling Jaya office. This role is focused on optimizing service workflows, improving system efficiencies, and relieving administrative load from our frontline teams-ultimately enabling better field execution and customer experience.
As a key member of the operations team, you will lead process improvement initiatives, oversee end-to-end service delivery administration, and ensure accurate and timely execution of repair and maintenance support. The ideal candidate must possess strong analytical capabilities and the ability to engage both on the ground and with cross-functional leaders.
**Key Responsibilities**
Operational Leadership
  -  Lead and manage day-to-day delivery operations processes for field service support, ensuring accuracy, efficiency, and compliance.
  -  Act as a key liaison between Field Operations, Sales, and internal stakeholders to align on job execution, part management, and customer fulfillment.
  -  Champion process standardization and implement best practices across field delivery operations.
Process & Workflow Optimization
  -  Oversee and continuously improve end-to-end workflows including repair bookings, job closures, parts ordering, warranty checks, and billing documentation.
  -  Coordinate with field technicians to ensure timely and accurate part ordering, tracking, and service job updates.
  -  Maintain and enhance operational systems (JDE, SAP, SMS) for accurate data capture and reporting.
Data & System Management
  -  Ensure the accuracy and completeness of service records, job data, and billing details in relevant ERP and CRM systems.
  -  Manage large volumes of operational data and support performance analytics for delivery efficiency, SLA adherence, and repair turnaround time.
  -  Drive system-based improvements and workflow automation to minimize manual processing and errors.
Performance Monitoring & Reporting
  -  Track and report on operational KPIs including booking accuracy, closure timelines, billing errors, and job status updates.
  -  Support root-cause analysis for delivery-related issues and implement corrective actions to drive operational excellence.
Stakeholder Engagement & Support
  -  Collaborate with field teams to identify process gaps and provide solutions to improve field efficiency.
  -  Act as the first point of escalation for field service operational issues related to documentation, system entries, or billing alignment.
  -  Provide training and support to field coordinators and administrative staff to build operational capabilities at the ground level.
**Key Requirements**
  -  Diploma or Degree in Operations, Logistics, Business Administration, or related discipline.
  -  5-7 years of experience in service delivery or field operations
  -  Proven track record of managing large data volumes, ensuring data integrity, and using data to support decision-making.
  -  Analytical mindset with a strong process improvement orientation.
  -  Able to engage effectively with cross-functional teams and frontline technicians.
  -  High attention to detail, organized, and self-driven.
Apply today to join us and build what's next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. 
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

Customer Service Team Leader - (Global Business Services)

Job Description

Customer Service Team Leader (Global Business Services)

Your Job

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

Role Overview & Primary Accountabilities:

• Leads the day-to-day operations of a team of order and billing fulfilment/management (customer service/experience) analysts, and plays an important role in driving our key objectives and deliverables of closer to the market and customers, simplifying, and digitizing, and building capabilities, coaching and driving engagement of team members

• The role plays a crucial role in its interaction and collaboration interact with key stakeholders in the logistics and supply chain, sales/commercial account managers and leaders, and other key departments across Global Business Service (GBS)

• The role reports directly to the Head of Order to Cash (OTC), Global Business Services APAC – and is part of the OTC leadership team

• Current market clusters in scope made up of 2 key business units of K-C Consumer and K-C Professional : 2 clusters – Malaysia & Singapore, Australia & New Zealand with potential of further scope and role expansion in other markets

Operations

• Lead and oversee daily sales order and billing management operations, and ensure resolution of customer issues and drive corrective and preventive actions

• Monitor/establish Key Performance Indicators (KPIs), analyze performance and identify areas for improvement, track progress

• Drive discussions and solutions/execution in collaboration with key stakeholders (sales, logistics/supply chain, finance) to maintain overall customer service order fulfillment, reliability and responsiveness

• Adherence of controls and process development including maintenance of updated/reviewed Standard Operating Procedure which meets all applicable governing / regulatory standards Corporate Financial Instructions (CFIs), SOX controls, other related controls

Capabilities Build

• Develop/Identify opportunities (through data analytics and/or best practices) to improve and implement changes to enhance efficiency and accuracy

• Rationalisation of order entry and order processing, output types and external connectivity of billing platforms and EDI architecture towards standard and scalable solutions, utilising standard core capabilities of ERP / enterprise tools

• Leverage and optimize the use of digital tools (eg EDI, RPA, OCR etc) /ERP to sustain operational excellence and drive value creation initiatives in productivity, cost savings, free cash flow

• Identify development/upskilling needs, coach and provide guidance and performance feedback to team members

• Drive a strong team and customer-centric culture with emphasis on quality, continuous improvement, key employee retention development, and high performance mindset

About Us

Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. We’re founded on 151 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference.

At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

Essential requirements

• Demonstrated experience in leading teams in global business services and a fast-paced customer service environment.

• Demonstrated experience and knowledge in sales order management/processing and billing including connected processes.

• Experience in Supply Chain / Logistics is a plus

• Knowledgeable in SAP – SD Module or equivalent ERP module

• Strong stakeholder management skills – work closely with IT, partner teams and wider business stakeholders to understand requirements and drive change.

• Confident to challenge the status-quo, to seek out inefficiencies and to use initiative to make changes or suggest improvements whilst onboarding new ways of working that positively benefits our customers and operations

• Driving a high-performance team, and a passionate advocate for long-term, strategic change from a customer-centric viewpoint

• Clear goal success orientation and development personally and team

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see .

• Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

• Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

• Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

• Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website .

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

No Relocation:

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

Primary Location Kuala Lumpur Office Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time #J-18808-Ljbffr

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people-focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group is the supportive function that helps our clients with products and services. Ultimately they are here to fill in the gaps and frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet, we are looking for a Customer Service Team Leader to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing :

• Lead and supervise a team of customer service representatives.
• Provide guidance, coaching, and support to ensure the team meets performance goals.
• Ensure the team adheres to the manuals, policies, and guidelines.
• Provide ongoing coaching and training to enhance the skills of team members.
• Facilitate training sessions for new hires and organize skill development programs.
• Handle escalated customer issues and complex problem-solving.
• Assist team members in resolving challenging customer situations.
• Stay informed about industry regulations affecting customer interactions.
• Serve as a communication link between the Assistant Manager and the customer service team.
• Communicate policies, updates, and changes from upper management to the team.
• Act as a point of contact for escalated customer issues that require higher-level intervention.
• Coordinate with other departments to ensure timely resolution of complex problems.
• Gather and analyze customer feedback received by the team.
• Implement strategies to address customer concerns and improve the overall customer experience.
• Instill ZFX Core Values into day-to-day operations.
• Provide timely feedback to team members and periodic updates to the Assistant Manager.
• Perform ad hoc tasks delegated by the Manager or Assistant Manager.

What you will need :

• Candidate must possess at least a Diploma/Degree.
• Minimum of 3 years of experience in Customer Service/Operations with at least 1 year of experience in a supervisory role.
• Experience gained in the FX/Finance industry will be an advantage.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Fluency in English and Mandarin (verbal and written) is a must.
• Must be able to work on shifts.

Rewards in return for your commitment :

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards
• *Employment Pass and Visa Sponsorship (for Native language speakers)
• *Relocation Benefits (for Native language speakers)

*NOTE : Successful candidates hired will need to complete Mandatory Training & Probationary Period before the Relocation exercise can take place. This process may take anything from 1 month to 6 months.

Interview process :

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45 minutes

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