3 Service Industry jobs in Kajang Sungai Chua

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

• To provide frontline service to customers.
• To deliver quality customer service in accordance with Bank's internal policies.
• To perform back office functions as well as rendering customer service support.
• To contribute towards branch's deposit growth and cross-selling Deposit / Investment / Bancassurance / Banca Takaful products.

• To take proactive actions to prevent fraud and losses (internal & external).
• To contribute to deposit growth by soliciting new accounts.
• To assist in managing cost control for the branch as per approved budget.

• Perform daily branch activities in accordance with Bank's internal policies and regulatory requirements.
• Effective cash handling and ensure Mid Day and End of Day cash balancing is performed in accordance with procedures.
• Ensure accuracy in day-end balancing within reasonable time.
• Compliance to individual teller/drawer limit.
• Compliance to Bank's standard average serving time and average waiting time.
• Daily vouchers bundling and cross-checking of vouchers at the end of day.
• Ensure compliance with regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS, etc.
• Ensure satisfactory audit rating and resolve issues raised within the specified time frame.
• Perform filing, printing daily reports, bundling of daily vouchers, submission of documents via DIS, and prepare monthly reports.

• Ensure efficient customer service level to meet SLA and address customer complaints.
• Ensure accuracy and error-free service delivery.
• Attend to customer enquiries/complaints immediately and adhere to escalation procedures.
• Maintain good rapport with internal and external customers.

• Resource management such as annual leave, attendance, and branch meetings.
• Participate in staff development including SOJT/coaching.

• Manage and undertake ad-hoc assignments assigned by Management.
• Participate in CSR activities.
• Ensure cleanliness of the bank’s premises and SSL area.
• Relief duties as required.
• When performing relief functions, ensure compliance with onboarding processes and policies for new accounts (SA/CA/FD/SDB).

• Contribute to any special events organized by the branch.
• Attend training on compliance, regulatory requirements, product knowledge, customer service, and personal development.
• Incorporate AFFINBANK’s DNA and uphold teamwork spirit.

1. We review your application against our job requirements. We do not employ machine learning technologies during this phase, as we believe every human deserves attention from another human. Our seasoned recruiting professionals evaluate each application to ensure a fair and detailed assessment.
2. We may invite you to submit a video interview for the review of the hiring manager. This may be followed by a test or short project to determine your fit for the team.
3. You will be invited to interview face-to-face or via Zoom with our INFUSE team. We do not conduct interviews via text messages or messaging apps, and we never hire without a personal meeting.
4. If interested and mutually agreeable, we will discuss your offer. We ensure you have the opportunity to speak with us live before any offer is made, fostering a welcoming environment.

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Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? INFUSE seeks a passionate Client Success Specialist to contribute to our clients' satisfaction and our company's success. This role offers professional growth and the chance to work across various industries, making each day unique. Join a supportive community that values employee satisfaction, celebrates successes, and encourages continuous improvement. Our team members love their jobs, driven by meaningful connections and positive impacts on clients’ businesses.

• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of solutions according to client needs.
• Communicate progress of initiatives to stakeholders clearly.
• Identify and grow opportunities within the territory, collaborating with sales teams.
• Assist with challenging client requests or escalations.
• Support administrative and operational tasks, such as data entry, updating systems, or managing schedules.

• Proven experience managing client relationships, preferably in fields like hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks with attention to detail in a fast-paced environment.
• Empathy and understanding of client needs, with effective addressing of challenges.
• Proactive problem-solving skills.

If you're passionate about relationships and delivering excellent client experiences, we want to hear from you. Apply now to start a rewarding career with INFUSE, where your contributions are valued. Join a team that enjoys making a difference. Submit your application today!