71 Service Industry jobs in Kajang Sungai Chua

Key Responsibilities:

· Customer Interaction: Greet all incoming calls professionally and answer a timely manner.

· Order Management: Process and key in all orders using the Customer Service and Traffic Control system efficiently.

· Dispatch Coordination: Arrange pick-up orders and coordinate with relevant couriers for timely dispatch.

· Shipment Reception: Receive and log Lodge-In shipments from customers accurately.

· Tracing and Follow-Up: Enter tracing details into the Intranet system and ensure all tracing tasks are performed promptly, with regular customer updates until issues are resolved.

· Pre-Alert Handling: Arrange and follow up on all pre-alerts until issues are resolved.

· Reverse Charge Requests: Manage and follow up on reverse charge requests until resolved.

· Problem Shipments: Coordinate with shippers to resolve issues related to problem shipments.

· Reporting: Complete all required reports for management or relevant department timely, including daily cash and credit collection reports.

· Office Maintenance: Ensure the customer service area is tidy and clean, and manage filing efficiently.

Qualifications:

· SPM or Diploma qualification with a minimum of 1 year of experience in the courier service industry preferred.

· Excellent interpersonal and communication skills, proficient in computer applications.

· Ability to work independently with minimal supervision, under pressure, and in a multitasking environment.

Please contact Ms Joanne at for further information

Job Types: Full-time, Permanent

Pay: From RM1,700.00 per month

Benefits:

• Health insurance
• Parental leave
• Professional development

Work Location: In person

Key Responsibilities

• Respond to customer inquiries via online chat, phone calls, and remote access tools (e.g., TeamViewer)
• Assist customers in resolving product or service issues, including handling returns & after-sales support
• Manage and reply to emails promptly and professionally
• Prepare and process Delivery Orders (DO) and related bookings
• Perform general administrative tasks to support daily operations
• Handle ad-hoc assignments as requested by management

Requirements

• Strong communication skills in English & Bahasa Malaysia (additional languages an advantage)
• Able to work on rotational day and night shifts
• Basic computer literacy (Microsoft Office, email, remote access software)
• Customer-oriented with good problem-solving skills
• Responsible, punctual, and able to work independently with minimal supervision

Job Type: Full-time

Pay: RM1, RM2,500.00 per month

Application Question(s):

• Are you comfortable working on a shift basis, including night shifts when scheduled?

Education:

• Diploma/Advanced Diploma (Preferred)

Work Location: In person

1. Respond to customer inquiries promptly and professionally via phone, email, or chat.
2. Handle and resolve customer complaints in a positive and efficient manner.
3. Provide accurate information about products, services, and company policies.
4. Process orders, returns, and refunds when necessary.
5. Maintain customer records by updating account information in the system.
6. Escalate complex issues to the relevant department for resolution.
7. Follow up with customers to ensure their issues are fully resolved.
8. Assist in improving customer satisfaction and loyalty.
9. Work closely with other teams (sales, technical, operations) to ensure smooth customer experience.

Overview

Based in Ada, Michigan, U.S.A. Headquartered on the same property where it was founded. Family owned. Guided by six original values and shaped to this day by our Founders Fundamentals. The heart of Amway hasn’t changed in its six decades. We exist to help people realize their potential, even as we’ve grown to span six continents with a presence in 100+ countries and territories.

Amway complies with the General Data Protection Regulation (GDPR) – the protection of personal data and digital privacy. Each of our affiliate locations have their own visa work permit and hiring and immigration policies, which may impact the ability to consider applicants who need authorization to work in a particular country.

• Assist in functions organized by the Company.
• Receiving, storing, retrieving and dispatching of goods.
• Assist in PRS repair, replacement & return of products, ABO resignation and issuance of B/O items.
• Maintain high level of inventory with accuracy.
• Conduct monthly stock-take.
• Maintain good documentation record and proper filing.
• Provide good customer service and maintain good rapport with ABOs.
• Provide timely and relevant feedback to the shop manager.
• Provide the relevant data report to Shop Manager.
• Establish effective Communication with other departments/branches.

No explicit qualifications are provided in the posting.

General Data Protection Regulation (GDPR) compliance note and visa/work permit considerations may impact eligibility to work in certain locations.

Overview

Create the future with Affin! You too can make a difference. We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where open minds meet and are inspired by a shared commitment to great work. You too can make a difference.

• Frontline customer service - provide frontline service to customers and deliver quality service in accordance with Bank’s internal policies.
• Back office and support - perform back office functions as well as rendering customer service support.
• Sales and deposits - contribute towards branch’s deposit growth and cross-sell Deposit / Investment / Bancassurance / Banca Takaful products.

• Financial - take proactive actions to prevent fraud and losses (internal & external).
• Deposit growth - contribute to deposit growth by soliciting new accounts.
• Cost control - assist in managing cost control for the branch as per approved budget.

• Process - perform daily branch activities in accordance with Bank’s internal policies and regulatory requirements.
• Cash handling - ensure mid-day and end-of-day cash balancing is performed in accordance with procedures and balance within reasonable time.
• Compliance - comply with individual teller/drawer limits and with Bank’s standard service times; perform daily vouchers bundling and cross-checking at end of day.
• Records and reporting - file and print daily reports, bundle vouchers, submit documents via DIS, prepare monthly reports and back office functions.
• Regulatory compliance - ensure compliance with regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS, etc.

• Customer - ensure efficient service level to meet SLA and address customer inquiries/escalations; maintain good rapport with internal and external customers; resolve complaints promptly.

• People - manage resources (annual leave, attendance) and participate in staff development, including SOJT/coaching.

• Other responsibilities - manage ad-hoc assignments, participate in CSR activities, ensure cleanliness of the bank’s premises and SSL area, and provide relief duties as required; ensure onboarding compliance for new accounts (SA/CA/FD/SDB) during relief functions.

• Learning & Growth - participate in branch events and attend training on compliance, regulatory, product knowledge, customer service and personal development; uphold AFFINBANK’s DNA and teamwork.

Note: The provided description focuses on responsibilities. Specific qualifications and prior experience are not listed in the original text.

Get AI-powered advice on this job and more exclusive features.

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.

The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program
  
  
  

• Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience.
• Provide clear and concise information about MoneyHero's products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals and objectives.
  
  
  

• Fluency in written and spoken Hong Kong's Cantonese is mandatory.
• Good written and verbal communication skills in English.
• Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Positive and professional attitude.
• Ability to work independently and as part of a team.
  
  
  

• Familiarity with Hong Kong’s financial services industry.
• Experience using Zendesk as ticketing tool
  
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Industries Construction

Referrals increase your chances of interviewing at MoneyHero Group (Nasdaq: MNY) by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get AI-powered advice on this job and more exclusive features.

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.

The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program
  
  
  

• Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience.
• Provide clear and concise information about MoneyHero's products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals and objectives.
  
  
  

• Fluency in written and spoken Hong Kong's Cantonese is mandatory.
• Good written and verbal communication skills in English.
• Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Positive and professional attitude.
• Ability to work independently and as part of a team.
  
  
  

• Familiarity with Hong Kong’s financial services industry.
• Experience using Zendesk as ticketing tool
  
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Industries Construction

Referrals increase your chances of interviewing at MoneyHero Group (Nasdaq: MNY) by 2x

Get notified about new Customer Service Executive jobs in Malaysia .

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

This is a fully remote role based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.

The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.

Key Responsibilities

• Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience.
• Provide clear and concise information about MoneyHero's products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals and objectives.

Qualifications

• Fluency in written and spoken Hong Kong's Cantonese is mandatory.
• Good written and verbal communication skills in English.
• Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Positive and professional attitude.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Familiarity with Hong Kong’s financial services industry.
• Experience using Zendesk as a ticketing tool

Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.

Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.

Culture : We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.

Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.

Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group

MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and are committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

When you apply for a job on this site, the personal data contained in your application will be collected by MoneyHero Group. Your data is stored in a range of systems and formats and will be processed for recruitment purposes in accordance with applicable data protection laws and the group's privacy policy. Your information may be shared internally for the recruitment process and with service providers involved in recruitment activities. For details, see the group's privacy and data handling information.

This is a fully remote role based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.

The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.

Key Responsibilities

• Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience.
• Provide clear and concise information about MoneyHero's products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals and objectives.

Qualifications

• Fluency in written and spoken Hong Kong's Cantonese is mandatory.
• Good written and verbal communication skills in English.
• Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Positive and professional attitude.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Familiarity with Hong Kong’s financial services industry.
• Experience using Zendesk as a ticketing tool

Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.

Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.

Culture : We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.

Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.

Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group

MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and are committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

When you apply for a job on this site, the personal data contained in your application will be collected by MoneyHero Group. Your data is stored in a range of systems and formats and will be processed for recruitment purposes in accordance with applicable data protection laws and the group's privacy policy. Your information may be shared internally for the recruitment process and with service providers involved in recruitment activities. For details, see the group's privacy and data handling information.