1,243 Service Industry jobs in Malaysia

This job is a Customer Service Representative in the financial industry, working from home. You might like this job because you’ll help customers with their questions and concerns while offering solutions, all from the comfort of your home!

• Attending all inbound calls and chats from customers.
• Respond to customers and inquiries by answering product and service questions.
• Provide accurate information on products and services to the customers.
• Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility.
• Ensure communication with customers and clients with clear and relevant information.
• Manage customers or client’s feedback and complaints in a professional manner.
• Perform post-case administration for future reference.

• Minimum of Diploma holder with at least two (2) years of working experience in Call Centre / Customer Service
• Able to work on Rotational Shifts, Weekends, and Public Holidays.
• Have excellent communication in English (MUST) .
• Enjoy people engagement and providing good advice and patience in dealing with complex problems.
• Good interpersonal and communication skills.
• Possess a pleasant and cheerful disposition.

Join to apply for the Mandarin Customer Service Executive (Mobile Industry) role at Agensi Pekerjaan JobScoper Sdn. Bhd.

This range is provided by Agensi Pekerjaan JobScoper Sdn. Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Mandarin Customer Service Executive (Mobile Industry) at Agensi Pekerjaan JobScoper Sdn. Bhd.

2 weeks ago Be among the first 25 applicants.

• Handle inbound and outbound customer calls effectively
• Provide timely solutions to all customer enquiries
• Constantly guided by company's service standards
• Effectively manage large numbers of incoming calls
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

• Open to SPM; Fresh graduates are welcome to apply.
• Proficient in Mandarin and English (speaking and reading).
• Basic computer skills, including Microsoft Excel and Word.
• Strong communication and interpersonal abilities.
• Flexible to work in rotational shifts.
• Prior experience in customer service or related fields is a plus, but not required.

• Annual leave and Sick Leave
• Training Provided
• Allowance Provided
• EPF and SOCSO
• Near to Lrt Ara Damansara Station

• Associate

• Full-time

• Customer Service

• Human Resources Services

Referrals increase your chances of interviewing at Agensi Pekerjaan JobScoper Sdn. Bhd. by 2x

Overview

(Mandarin Speaker) Customer Service Representative – Insurance Industry

Join to apply for the (Mandarin Speaker) Customer Service Representative – Insurance Industry role at Startek Malaysia.

Location: Ara Damansara, Petaling Jaya. Job Type: Full-Time | Onsite. Shift Timing: 9:00 AM – 6:00 PM (Fixed Shift; Work Life Balance). Working Days: Monday - Friday (Weekend Off Day).

Salary: Fixed Basic Salary + Performance Incentives. © Note: This range is provided by Startek Malaysia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Handle inbound and/or outbound calls related to insurance queries
• Assist customers with policy information, claims, payments, and renewals
• Resolve issues efficiently and with a high level of professionalism
• Update customer records and ensure accurate documentation
• Collaborate with internal teams to escalate complex issues

• Good communication skills in English and Fluent in Mandarin
• Basic computer proficiency
• Prior experience in customer service is a plus
• Ability to remain calm and empathetic under pressure
• Willingness to work in a fixed day shift schedule

• Fixed Working Hours & Weekend Off
• Job Stability with Long-Term Projects
• On-the-Job Training
• Able to travel between KL Sentral & Ara Damansara
• Mandarin speaker will have additional benefits with the basic salary

Ready to start your career in a professional and stable environment? Apply now. Fresh graduates are welcomed!

Send your resume to:

Join to apply for the Cantonese Customer Service (E-Hailing Industry) Johor role at Agensi Pekerjaan JobScoper Sdn. Bhd.

Position: Cantonese Customer Service Officer

Location: Johor Bahru, Iskandar Puteri

Employment Type: Full-time

Seniority Level: Associate

• Manage all incoming communication channels, including phone calls, live chat, and emails, to address customer inquiries, complaints, feedback, and product-related concerns.
• Deliver exceptional customer service by providing clear, accurate, and timely information that exceeds customer expectations.
• Collaborate with team members to meet or exceed KPIs and SLAs.
• Demonstrate strong typing skills and manage multiple tasks efficiently in a high-pressure environment.
• Maintain high levels of computer literacy to navigate support tools and systems effectively.
• Read and comprehend Traditional Chinese characters for effective communication and support.

• Minimum SPM qualification; fresh graduates are encouraged to apply.
• Fluency in English, Chinese, and Cantonese.
• Willingness to work on a 24/7 rotational shift schedule, including weekends and public holidays.
• Willing to relocate to Johor Bahru (Iskandar Puteri).

• Provided training
• Annual leave and medical leave
• Allowance, including night shift allowance
• EPF and SOSCO contributions

This job posting is active and accepting applications.

1 Job Purpose

The incumbent is responsible for delivering patient specific high-quality food and exemplary service to patients, guests, and staff in a friendly and timely manner. He/She is also required to work with and assist other members of the Food Services team and Hospital staff to ensure that all patients receive prescribed foods, and guests and staff receive requested food following hospital sanitization and safety procedures.

2. Duties and Responsibilities

1. Primary Responsibilities and Duties (80%)
   
2. Deliver complete and accurate trays, food requests, and collecting soiled trays while adhering to the departmental policies and procedures for tray delivery and pickup
   Verifying patients’ meal selections for food items served on the tray and rectifying any mistakes
   Participate in a restaurant style cold/hot production in preparing select food items for meal service
   Act upon patient meal requests either by resolving the issue directly or alerting issues to the control room or operations executive
   Adhere to the hospital and departmental hand hygiene policy and procedures and other food service regulations at all times
   To operate equipment for the meal service, including coffeemaker, toaster, microwave oven, and other necessary equipment for meal service
   Clean and sanitize equipment according to the departmental policy.
   Monitor, collect, and record operation specific data for administrative purposes
   Perform any other duties as assigned by the Food Service Manager
   

2.2 Secondary Responsibilities and Duties (20%)

2.2.1 Assist in orientation and on-the-job training of new Food Service Team members

2.2.2 Assist with plating tasks when necessary

2.2.3 Perform other duties as assigned by the Food Service Manager

3. Job Specification/Requirements

1. Minimum GCE “N” level and above
   
2. Communicate effectively in written and spoken English
   
3. Food service experience preferred
   

Job Description:

• Conduct regular visits to various point-of sale locations across the island
• Proactively seek and open new customer
• Attend to and maintain strong relationships with existing customers
• Selling, planning, identifying business opportunities, initiating promotion activities with food service customers
• Drive business growth by acquisition of new customers as well as expanding the products offered.
• Require active hunting of new customers
• Perform market trend analysis, update, and discussion of market information with superior.
• Sales Channel: Food Caterer, Hotel, Bars, Ship Chandler, Frozen Food Wholesaler, Institution – Army, Sats, Hospital, Training center, Food court chains

Requirements:

• Minimum Diploma or at least 2 years of relevant experience in food service line
• Good communication and interpersonal skills
• Positive attitude and a team player but with ability to work independently
• Flexible, results-oriented, and capable of working under pressure.
• Well-networked within the local F & B o HORECA industry is an advantage
• Prior experience in food service is a plus
• Proficient in Microsoft Office
• Possess own vehicle is preferred

Fresh graduates from University, Polytechnic, Shatec are welcome to apply