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Agensi Pekerjaan JobScoper Sdn. Bhd. | Posted Sep 21, 2025

Employment type: Full-time

Compensation: Negotiable

Experience: Master (>10 yrs)

• Handle inbound calls and emails from customers regarding bookings, ticketing, flight changes, baggage, and general inquiries.
• Provide timely and accurate responses while ensuring excellent customer experience.
• Record and track cases in the system, escalating complex issues when needed.
• Coordinate with internal teams to resolve passenger concerns.
• Promote relevant services such as upgrades, ancillaries, and loyalty programs.

• Min SPM graduate (fresh graduates welcome).
• Experience in customer service is an advantage.
• Strong communication in English & Bahasa Malaysia (other languages a plus).
• Customer-focused, patient, and able to work under pressure.
• Willing to work shifts, weekends, and public holidays.
• Open to 24/7 rotational shifts.

• 5 working days
• Annual Leave and Sick Leave
• Allowance Provided
• Training Provided

Job Responsibility

• Handle inbound calls and emails from customers regarding bookings, ticketing, flight changes, baggage, and general inquiries.
• Provide timely and accurate responses while ensuring excellent customer experience.
• Record and track cases in the system, escalating complex issues when needed.
• Coordinate with internal teams to resolve passenger concerns.
• Promote relevant services such as upgrades, ancillaries, and loyalty programs.

• Min SPM graduate (fresh graduates welcome).
• Experience in customer service is an advantage.
• Strong communication in English & Bahasa Malaysia (other languages a plus).
• Customer-focused, patient, and able to work under pressure.
• Willing to work shifts, weekends, and public holidays.
• Open to 24/7 rotational shifts.

• 5 working days
• Annual Leave and Sick Leave
• Allowance Provided
• Training Provided

Responsibilities:

1. Urgent Requests Management:

2. Handle incoming urgent requests from airlines for component delivery.

3. Ensure materials are properly delivered within contractual lead times by coordinating from the best location among our inventory locations.

4. Inventory Coordination:

5. Evaluate, challenge, and autonomously select options to satisfy customer needs in case of nil stock.

6. Challenge customers on their needs when necessary.

7. Customer Communication:

8. Efficiently manage communication with both internal and external customers.

9. Maintain daily communication with customers, answering queries professionally and promptly.

10. Backlog Management:

11. Manage backlog reports and share them with customers or internal stakeholders according to the appropriate timeline.

12. Evaluate root causes for orders exceeding service level lead times.

13. Internal Meetings:

14. Manage internal meetings, including backlog review and operation drumbeat.

15. Parts Sourcing and Shipping:

16. Ensure required parts for aircraft are sourced and shipped according to contract.

17. Maintain contact with all involved parties throughout the process.

18. Documentation and Accuracy:

19. Document actions taken, ensuring accuracy and attention to detail.

20. IT Tools Management:

21. Effectively manage various IT tools and FHS IT systems.

22. Record all milestones in the systems correctly and maintain accurate data.

23. Process Improvement:

24. Highlight issues and contribute to process improvement through proper escalation within the management team.

25. Supply Chain Health:

26. Detect and document abnormal status in the supply chain.

27. Drive responsible stakeholders to resolve issues promptly.

28. Customer Requirements:

29. Ensure contract customer requirements are processed timely and high-quality customer service is delivered

Job Description:

• Ensure a thorough support and follow-up at all stages of the Customer Relation
• General enquiries upstream, selling process and after-sale service with customers throughout the different media channels such as telephone, email, website, web chat, social media.
• Answering incoming calls and enquiries for any requests, including general information requests on campaign facilities and quote requests.
• Handling and qualifying incoming complaints, ensuring that the service provider's agents provide all reasonable assistance and information to Client in order to solve them or in specific cases.
• Handling outbound call campaigns provided the campaigns are given sufficient and adequate advance notice to TDCX.
• Transform Direct (Individual customers) and Indirect (agencies) traffic into sales and provide a high quality of customer service.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position.
• Strong time management skills and motivation to exceed expectations
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and Mandarin
• Able to accept 24/7 rotational shift.

Join to apply for the Mandarin Customer Service Executive (Mobile Industry) role at Agensi Pekerjaan JobScoper Sdn. Bhd.

This range is provided by Agensi Pekerjaan JobScoper Sdn. Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Mandarin Customer Service Executive (Mobile Industry) at Agensi Pekerjaan JobScoper Sdn. Bhd.

2 weeks ago Be among the first 25 applicants.

• Handle inbound and outbound customer calls effectively
• Provide timely solutions to all customer enquiries
• Constantly guided by company's service standards
• Effectively manage large numbers of incoming calls
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

• Open to SPM; Fresh graduates are welcome to apply.
• Proficient in Mandarin and English (speaking and reading).
• Basic computer skills, including Microsoft Excel and Word.
• Strong communication and interpersonal abilities.
• Flexible to work in rotational shifts.
• Prior experience in customer service or related fields is a plus, but not required.

• Annual leave and Sick Leave
• Training Provided
• Allowance Provided
• EPF and SOCSO
• Near to Lrt Ara Damansara Station

• Associate

• Full-time

• Customer Service

• Human Resources Services

Referrals increase your chances of interviewing at Agensi Pekerjaan JobScoper Sdn. Bhd. by 2x

Reporting To: Food Service Manager

Position Summary:

·    Able to lead and manage a team of culinary staff while creating a positive work environment.

Duties and Responsibilities:

1. Manage and coordinate the Patient Services/ Café Services and/ or a small catering installation.

2. Able to handle electronic store package, issues and receipts and supervise cleaning and stacking of stores.

3. Understand and follow diet menus as per instructions given by Dietitian and ensure delivery of food to patient as per prescribed diet.

4. Prepare indents for food service section as per the consumption pattern and keep proper track of breakages and maintain consumption reports and costs of department.

5. Able to work on computers, be fluent in written and oral communication and good work scheduling and planning skills.

6. Ensure implementation of company Policy and Procedures at the hospital premise.

7. Knowledge of proper food hygiene and storage practices.

8. Ensure complete care and handling in relation to IPD catering service and buffet equipment.

9. Observe and enforce safe working practices with all food service staff.

10. Follow all safety rules and procedures as per the site requirements.

11. Ensure equipment and materials are not left unattended.

12. Attend fire fighting workshop and to know fighting of minor fire and first aid.

13. Plan menus for small functions as and when needed.

14. Assist the manager to ensure complete guest satisfaction in IPD/Café operations.

15. Train or attend hygiene, infection control, wastes management and HACCP training modules to incorporate to work flow management.

16. Responsible for inventory and controls measures.

17. Responsible for Café counter/ menu/ buffet/ pricing.

18. Responsible for Café presentation and cleanliness.

19. Train all Café/ IPD staff in service sequence.

20. Perform other duties as assigned or directed.

Education and Requirements:

·    Degree/ Diploma/ Certificate in Hospitality/ Food Service Management.

· years relevant working experience.

·    Preferably with 4+ years of experience in a hospitality or service industry and 1 year supervising on the job.

·    Have good command in both English and Bahasa Malaysia (written and spoken).

Special Demands:

·    Good communication skills.

·    Positive attitude.

Job Description

• Berpengalaman sekurang-kurangnya selama 1 tahun dalam perkhidmatan servis makanan
• Boleh berkerja dengan pengawasan yang minima dan mematuhi SOP yang ditetapkan
• Mempunyai personaliti yang bagus dan juga seorang yang pembersih ('Clean as you go')

Antara faedah-faedah yang kami tawarkan:

• Faedah perubatan sehingga RM 15,000 setahun (diperbaharui setiap tahun)
• Faedah bersalin
• Caruman KWSP, PERKESO & SIP
• Cuti Tahunan
• Khairat Kematian
• Mempunyai peluang untuk kenaikan pangkat & juga kenaikan gaji tahunan berdasarkan prestasi
• Bonus berdasarkan prestasi

*Sila pastikan anda memberi nombor telefon yang boleh dihubungi oleh pihak kami. Anda juga boleh hubungi kami di talian / Bahagian sumber manusia)*

Job Types: Full-time, Contract, Fresh graduate

Pay: From RM1,700.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal provided

Work Location: In person

Location : Presint 8 , Putrajaya

Job Types : Permanent

Pay : RM1900 – RM2000 per month

Schedule : Shift work & weekend (6am - 2pm / 12pm - 8pm)

(Preference will be given to male applicants based on departmental needs.)

1. Meal Preparation Support

2. Assist in basic food preparation, such as washing, cutting, and portioning ingredients under the supervision of a chef or dietitian.

3. Tray Setup for Patients

4. Assemble patient meal trays according to diet orders and menu selections.

5. Ensure each tray includes the correct food portions, utensils, condiments, and beverages.

6. Meal Delivery to Wards

7. Deliver and collect patient meal trays from wards promptly and courteously.

8. Communicate with nursing staff to confirm patient meal requirements or changes.

9. Cleaning and Sanitizing

10. Wash dishes, utensils, and kitchen equipment.

11. Clean food preparation and serving areas following hygiene and infection control standards.

12. Handling Special Diets

13. Work closely with dietitians or food service supervisors to ensure meals meet specific dietary requirements (e.g., diabetic, low-sodium, soft diets).

14. Stock Management

15. Monitor and replenish food supplies in the kitchen and ward pantries.

16. Check expiry dates and report any spoiled or expired items.

17. Waste Management

18. Safely dispose of food waste and follow hospital protocols for waste segregation and kitchen cleanliness.

19. Compliance with Health & Safety Standards

20. Follow food safety guidelines (e.g., HACCP).

21. Wear proper hygiene gear, such as gloves, an apron, hairnet, and face mask.

22. Non smoker.

23. Customer Service

24. Provide friendly and respectful service to patients, visitors, and staff.

25. Handle patient inquiries regarding food service politely, or refer them to supervisors.

26. Assisting During Audits & Inspections

27. Support the kitchen team during hygiene inspections and internal audits by maintaining cleanliness and proper documentation.

Benefits:

Medical benefit (Outpatient & Inpatient)

Maternity leave

Paternity leave

Opportunities for promotion

Supplement pay:

Telephone allowance

Overtime pay

Yearly increment

Yearly bonus

Job Types: Full-time, Permanent

Pay: RM1, RM2,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person