What Jobs are available for Service Improvement in Malaysia?

Showing 24 Service Improvement jobs in Malaysia

Business Process Manager

Arrow Electronics

Posted 14 days ago

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Job Description

**Position:**
Business Process Manager
**Job Description:**
Principal Accountabilities
● Responsible for analyzing clean business metrics and operating standards to ensure improved operating income, maximize inventory turns to improve business performance. Ensure each branch adheres to Arrow policy and procedures and minimize profit leaks.
● Manage employees-coach and train business operations analysts.
● Manage clean business-coordinate resources to maximize productivity. (involve corporate operation, cfs, ssg, pdc and branch personnel to identify and resolve field issue).
● Audit branches and identify areas that need improvement and share best practices.
● Miscellaneous ad hoc reporting using excel and focus.
Job Complexity
● Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s)
● Is accountable for the performance and results of a team within own discipline or function
● Adapts departmental plans and priorities to address resource and operational challenges
● Decisions are guided by policies, procedures and business plan; receives guidance from senior manager
● Provides technical guidance to employees, colleagues and/or customers
● Accountable for results of a small team
● Exercises limited management authority; sets employee performance objectives, conducts performance reviews and recommends pay actions
● Defines team operating standards and ensures essential procedures are followed based on knowledge of own discipline
Experience / Education
Typically requires a minimum of 8 years of related experience with a 4 year degree; or 6 years and an advanced degree; or equivalent experience.
.
**Location:**
CN-Shenzhen, China (Upper Hills, Huang Gang Rd)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
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Business Process Analyst

Kuala Lumpur, Kuala Lumpur PST.AG

Posted 9 days ago

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Job Description

We are seeking a part time Process Documentation Specialist to join our team on a contract basis. Your mission is to systematically capture, structure, and document business processes in close collaboration with C-level executives and key stakeholders. Your work will drive clarity and transparency across our global operations.



Duties



Process Modeling Create and maintain detailed business process documentation using BPMN 2.0 standards (text + diagrams). Identify and define required input/output documents within workflows.

Stakeholder Collaboration Lead and facilitate meetings with C-level executives to extract, structure, and synthesize discussions into clear documentation. Translate complex information into actionable and easy-to-understand process documents.

Knowledge Management Publish finalized and validated process documentation in the company's central Wiki (e.g., Confluence or MediaWiki).



Qualification



Bachelors degree

Experience using AI language models (e.g., gemini, deepseek, ChatGPT or others) for document QA and quality checks

Familiarity with Wiki platforms such as Confluence or MediaWiki



Must haves:



Certified proficiency in BPMN 2.0

Demonstrated experience documenting complex processes for senior leadership

Fluent English (C1+ level) – primary language for documentation

Ability to simplify and visualize complex workflows effectively

Detail-oriented approach to validating logical consistency in process documentation

Outstanding structured writing skills with high attention to clarity and precision



Nice to have:



Experience with process automation tools (e.g., Camunda, Signavio or others)

Basic prompt engineering skills for AI-enhanced validation

Industry knowledge in IT, software, or data-driven sectors

Business German (B2/C1 level) – essential for C-level communication with German-based stakeholders
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Business Process Operations Specialist

Shah Alam, Selangor Iron Mountain

Posted 13 days ago

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Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
To manage the Trade SCB Finance Operations at KL
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J
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Manager, Operational Excellence, Global Sourcing & Procurement

S&P Global

Posted 14 days ago

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Job Description

**About the Role:**
**Grade Level (for internal use):**
10
**S&P Global Corporate**
**The Role:** Manager, Operational Excellence, Global Sourcing & Procurement
**The Team:** The Manager for Operational Excellence will play a pivotal role in driving the efficiency and effectiveness of Procurement processes within the Source to Pay (S2P) Team. This position is responsible for leading initiatives aimed at identifying and addressing pain points within our procurement systems, collaborating with key stakeholders to implement improvements, and fostering a culture of operational excellence.
**Responsibilities:**
+ Lead initiatives to identify and address pain points within Source to Pay (S2P) processes and systems, ensuring that all solutions align with business objectives.
+ Conduct deep-dive root case analysis to drive data-driven improvement initiatives
+ Work closely with Procurement Operations and Reporting Team and partner across functions (IT, Legal, S2P Operations) to implement process and system improvements that enhance operational efficiency.
+ Drive operational excellence through continuous assessment and optimization of procurement workflows, ensuring they meet the needs of the business.
+ Identify automation opportunities e.g. RPA, process mining and deliver proof-of-concept pilots.
+ Facilitate workshops and training sessions to enhance stakeholder engagement and promote the adoption of new processes and tools.
+ Monitor and report on the effectiveness of implemented changes, using metrics and KPIs to ensure alignment with overall business goals.
+ Foster a global mindset within the team, ensuring that solutions are scalable and adaptable across different regions.
**Qualifications:**
+ Bachelor's degree in Business, Supply Chain Management, Finance or a related field.
+ Lean Six Sigma certification and proven experience leading Six Sigma projects
+ Project Management Professional (PMP) certification is a plus.
+ Proven experience in operational excellence or process improvement roles within Procurement.
+ Strong analytical skills with the ability to interpret complex data and drive actionable insights.
+ Excellent communication skills, both written and verbal, with the ability to influence stakeholders at all levels.
+ Amenable to work 5pm-2am Philippine Time/2:30pm-11:30pm India
+ Amenable for strict Hybrid Setup.
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), FINANC202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Quezon City, Philippines
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Manager, Operational Excellence, Global Sourcing & Procurement

S&P Global

Posted 14 days ago

Job Viewed

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Job Description

**About the Role:**
**Grade Level (for internal use):**
10
**S&P Global Corporate**
**The Role:** Manager, Operational Excellence, Global Sourcing & Procurement
**The Team:** The Manager for Operational Excellence will play a pivotal role in driving the efficiency and effectiveness of Procurement processes within the Source to Pay (S2P) Team. This position is responsible for leading initiatives aimed at identifying and addressing pain points within our procurement systems, collaborating with key stakeholders to implement improvements, and fostering a culture of operational excellence.
**Responsibilities:**
+ Lead initiatives to identify and address pain points within Source to Pay (S2P) processes and systems, ensuring that all solutions align with business objectives.
+ Conduct deep-dive root case analysis to drive data-driven improvement initiatives
+ Work closely with Procurement Operations and Reporting Team and partner across functions (IT, Legal, S2P Operations) to implement process and system improvements that enhance operational efficiency.
+ Drive operational excellence through continuous assessment and optimization of procurement workflows, ensuring they meet the needs of the business.
+ Identify automation opportunities e.g. RPA, process mining and deliver proof-of-concept pilots.
+ Facilitate workshops and training sessions to enhance stakeholder engagement and promote the adoption of new processes and tools.
+ Monitor and report on the effectiveness of implemented changes, using metrics and KPIs to ensure alignment with overall business goals.
+ Foster a global mindset within the team, ensuring that solutions are scalable and adaptable across different regions.
**Qualifications:**
+ Bachelor's degree in Business, Supply Chain Management, Finance or a related field.
+ Lean Six Sigma certification and proven experience leading Six Sigma projects
+ Project Management Professional (PMP) certification is a plus.
+ Proven experience in operational excellence or process improvement roles within Procurement.
+ Strong analytical skills with the ability to interpret complex data and drive actionable insights.
+ Excellent communication skills, both written and verbal, with the ability to influence stakeholders at all levels.
+ Amenable to work 5pm-2am Philippine Time/2:30pm-11:30pm India
+ Amenable for strict Hybrid Setup.
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), FINANC202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Quezon City, Philippines
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Global Business Process Specialist Financial Compliance - Authorizations ( 2 years fixed term)

Kuala Lumpur, Kuala Lumpur Roche

Posted 21 days ago

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Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
**Please note that this is a fixed-term opportunity for a duration of two years.**
_Locations: Budapest (HU) /_ _San Jose (CR) / Kuala Lumpur (MY)_
The Financial Compliance SAP Authorization Governance is responsible for the design of single business process task authorization and business roles. During the design process, we ensure the business process related governance and all compliance requirements are fulfilled.
**The opportunity**
As a Financial Compliance Global Business Process Specialist you will be a part of the RSS Financial Compliance Product Area and will report directly to the Chapter Lead.
Driving the implementation of the end-to-end Business Process Management (BPM) strategy.
+ **Designing** global, cross-divisional, state-of-the-art processes and authorizations within the assigned business process area
+ **Acting** as an empowered decision-maker across divisions, aligned with GBPM guardrails for end-to-end process ownership
+ **Collaborating** closely with E2E GBPMs and the GBPS network to ensure fit-for-purpose process and system solutions
+ **Reviewing** global authorization concepts and processes, aligning role and job function design, ensuring compliance throughout the design phase, addressing authorization-related issues based on root cause analysis, and coordinating role requests accordingly
**Who you are**
We are looking for someone who is self motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. In order to provide innovative healthcare solutions to our patients, we need the best talent in our organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you would have:
+ **Bachelor's degree** in Finance, Business Administration, Informatics, Engineering or a comparable education
+ **5-7 years professional experience, preferably in Business Process Management, Information Management / IT, Finance/Procurement, Risk/Internal Control Management, Accounting, Audit**
+ Strong knowledge in the area of **authorization** and **access management and GRC tools** , based on business process management or IT experience and expertise
+ **Strong technical competencies in SAP FI/CO, solid process knowledge in finance and procurement processes, good IFRS Accounting skills**
+ Business fluency in **English**
+ Proven methodological skills e.g. BPM, Six Sigma (DMAIC), agile ways of working (Scrum), continuous improvement (Lean, PDCA, Kaizen)
**In exchange we provide you with:**
+ **Development opportunities** : Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.
+ **Excellent benefits & flexibility** : competitive salary and cafeteria package, language allowance (if the position requires extra language), annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: **home office** is a common practice (2 office days/week on average). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
+ A g **lobal inclusive community,** where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
Please read the **Data Privacy Notice** for further information about how we handle your personal data related to the recruitment process:
we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
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Quality Assurance Manager

Putrajaya, Putrajaya Marriott

Posted 28 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Procurement, Purchasing, and Quality Assurance
**Location** Le Meridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia, 62502VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
The position is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Quality Assurance Goals**
- Coaches managers on adopting the Total Quality Management leadership style.
- Conducts monthly audit to ensure compliance with company and brand standards
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Directs property quality efforts to address critical customer requirements.
- Assists with regional and/or company-wide implementation of company best practices.
- Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.
**Managing Quality Tools**
- Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.
- Uses data collection methods to compile, display, track, and analyze defect trends.
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
- Analyzes issues and identifies trends.
**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Models service behaviors that meet or exceed guest expectations.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Quality Assurance Executive

Nestle

Posted 14 days ago

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Job Description

**Position Snapshot**
**Location:** Sijangkang, Selangor
**Company:** Nestlé Manufacturing (M) Sdn Bhd
Permanent - Full Time
Bachelor's Degree in Food Science and any other relevant background
2+ years of experience and above in Food Manufacturing
**Position Summary**
Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.
As a Quality Assurance Executive, you will bring permanent decision support to the Division head and to the managers of all key business functions. You will monitor, communicate and challenge the performance of the business and ensure proper internal control on all major & critical business processes.
**A day in the life of.**
- Implement quality elements in the process of Inter Market Supply on import of finished goods and export of semi-finished and finished goods into and from Nestle Malaysia either at NDC/CFW and 3rd party warehouses.
- Build quality competency on all operation and loading staff who play a role in IMS activities (this include Nestle employees, 3rd party service providers and container liners).
- Manage and coordinate all IMS related complaints effectively (such as the use of IMS complaint forum) include investigation, possible root causes identification and implementation of preventive actions by the relevant stake holders.
- Manage all IMS complaints effectively to ensure closure of complaints on agreed turn - around - time (TAT).
- Work closely and actively with factories on damage stocks improvement related dented, torn and other defects noted on arrival of stocks at IMS warehouse.
- Participate actively in WOR with relevant stake holders to discuss and share on IMS related issues or topics.
- Work closely with Post Documentation Team to ensure timely signature on Certificate of Analysis and other technical documents required for export shipments.
- Participates in all IMS product brief to ensure all quality elements are included as part of product briefs to be complied by exporting markets.
- Actively participate in transportation trials related to shipments on new products to ensure all quality aspects are considered before proceed to commercial shipments and trial reports are shared with all relevant stake holders.
**What Will Make You Successful,**
- Some factory manufacturing experience related to quality or supply chain quality experience.
- Reasonably good command of English
- Good leadership to lead a team of multiple discipline team to achieve a common goal
- Able to communicate with all level of staff
- Able to conduct training to all level of staff
- Have a good mindset and understanding on preventive mode to avoid recurrence problem/issue
- Good warehouse practices
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Quality Assurance Executive ‎

Nestle

Posted 14 days ago

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Job Description

Location: Shah Alam, Selangor, Malaysia
Company: Nestlé Manufacturing (M) Sdn Bhd
Permanent - Full Time
Bachelor's Degree in Scientific Discipline (e.g. Food Technology, Chemistry, Food Science, Mathematics, etc.).
2-3 years of experience
**Position Summary**
Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.
We are looking for a QA Executive to guides and supports the implementation of the Nestle Quality system in a production plant in collaboration with the production team and all other departments.
**A day in the life of.**
+ Guides and supports the implementation of the Nestle Quality System in the plant in collaboration with the other departments.
+ Need to validate and verifies that QMS, HACCP, and all other SOP's are effectively implemented. Also, help in assisting the plant to maintain a high hygiene standard at all times.
+ Follow the prescribe guidelines that QA Executive establishes and reviews all quality control checks in the conversion of raw materials to Finished Goods.
+ Responsible to validate and verify that all quality checks are properly executed.
+ Ensures that all manufacturing materials and finished products meet the prescribed specifications before release by close monitoring of results and advising on the corrective action to be taken in case of deviations.
+ Following prescribed guidelines the QA Executive establishes, implements and reviews all quality control checks for raw/ packing materials on arrival, and are responsible to ensure that all checks are properly executed.
+ Able to anticipate, trouble-shoot and resolve quality deviations in collaboration with the suppliers and the QA Manager.
+ Ensure to arrange for re-sampling and re-evaluation when there are slow moving materials or aging stocks identified by Resource Unit or Production teams (WIP material). Feedback results obtained to Resource Unit Manager and QA Manager.
+ Participates in vendor assessment program.
+ Establishes in collaborations with the QA Manager, the training need for QAAs and operators of various sections, on topics such as Nestle Quality System (NQS), net weight control, sensory evaluation, alternative method, quality checks, hygiene training etc.
+ Control the analytic costs by following prescribe guidelines. Also, continuously seeks opportunities on cost savings without impacting quality of products.
+ Trains personnel and observes Good Laboratory Practices. Sets up and maintains comprehensive ICP.
+ Ensures safe environment in the laboratory by proper storage and handling of chemicals and safe laboratory practice.
+ Coaches, trains, and motivates the team to achieve KPI targets. Also, maintains good work discipline and established a performance plan for the staff by conduct reviews regularly.
+ Leads and guides the team on safety practices and in identifying and resolving potential safety hazards in the line and the laboratory.
+ Continuously reviews the Quality system in collaboration with the Production Manager, Quality Assurance Manager, Engineering Manager, and the production team in order to improve food safety and competitive quality.
+ Support the Management Review of Quality carried out at least annually and involved in the formulation of quality strategies and factory objectives.
+ Promotes quality improvement culture in the plant and actively involves in the implementation of C.I. projects.
**What Will Make You Successful,**
+ Degree in any Scientific Discipline (e.g. Food Technology, Chemistry, Food Science, Mathematics, etc.).
+ Minimum 2 to 3 years experiences in Food Manufacturing.
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at
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Technician 3, Quality Assurance

SanDisk

Posted 14 days ago

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Job Description

**Company Description**
Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today's needs and tomorrow's next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we're living in and that we have the power to shape.
Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.
Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.
**Job Description**
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
+ Responsible to audit line per IPQC Checklist and Work Instruction, compile & analyze IPQC audit results weekly and drive for compliances
+ Responsible to conduct buy off during conversion for items like component traceability, feeder, profile etc.
+ Responsible in monitoring the process control in place for critical process
+ To participate in and monitor NPI activities (including tape board buy off)
+ Monitor QA Line Stop activity daily and follow up and verify on effectiveness of corrective Action/closure
+ Responsible to perform testing and troubleshooting of circuits, components, instruments and mechanical assemblies. Managing Ongoing Reliability Test (ORT) and Outgoing Quality Assurance (OQA) inventory.
+ Responsible for Quality Engineering support which include reviewing WO status, establish process control, review all quality incidents, train operators on required quality process, drive for 6S.
+ To compile weekly report for internal and customer review.
+ Raise quality alert for line awareness when comes to line excursion or customer feedback
+ Other task assigned by superior
**Qualifications**
REQUIRED:
+ Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Engineering (Electrical/Electronic) or equivalent
+ Minimum of 3+ years of related experience
PREFERRED:
+ Understanding of continuous improvement methodologies
+ PCBA manufacturing experience is required
+ Knowledge of SPC techniques, quality tools and Six Sigma will be a plus
+ Electronics debugging skills
+ Able to use oscilloscopes, multimeter
+ Has knowledge to operate a computer and software
+ Knowledge in python, C or any other programming language is a plus
+ Has knowledge in assembly of a PC is a plus
+ Knowledge in SMT process control
+ Knowledge about SSD is a plus
SKILLS:
+ Ability to work independently and in at team with positive attitude
+ Strong communication skills and able to work with various functions, internally and externally
+ Must have proven ability to achieve results in a fast moving, dynamic environment
+ Self-motivated and self-directed
+ Have demonstrated ability to work well with people
+ proven desire to work as a team member, both on the same team and outside of the team
**Additional Information**
Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at ( ) to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
**NOTICE TO CANDIDATES:** Sandisk has received reports of scams where a payment is requested on Sandisk's behalf as a condition for receiving an offer of employment. Please be aware that Sandisk and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Sandisk Ethics Helpline ( or email
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