192 Service Improvement jobs in Malaysia
Lead IT Service Improvement Specialist
Posted 4 days ago
Job Viewed
Job Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Get to know the team
As part of our Grabber Technology Solutions team, the Manager II of IT Service Improvement will play a crucial role to ensure continual improvements of our IT services across Grab. This role requires a strong understanding of IT Service Management (ITSM) best practices, excellent analytical skills, and the ability to collaborate effectively with various IT and other service delivery teams.
This role is based onsite at Grab's office in Kuala Lumpur, and you will be reporting to the Senior Manager of Service Management Office.
Job Responsibilities:
- Process Ownership: Own and drive the effectiveness of GTS’ Service Request Management, Incident Management, and Problem Management processes. This includes ensuring adherence to processes, identifying areas for optimization, and implementing improvements.
- Data Analysis and Reporting: Develop and maintain service management KPIs and reports to monitor the performance of our IT services. Analyze data to identify trends, root causes of issues, and opportunities for service improvement.
- IT Service Continuous Improvement: Drive continuous improvement initiatives within GTS services to enhance performance, quality, and business satisfaction while minimizing service disruptions.
- Service Catalog Management: Manage and maintain the IT service catalog, ensuring it is accurate, up-to-date, and effectively communicates the services offered by GTS.
- Knowledge Base Governance: Govern the knowledge base, ensuring its quality, relevance, and accessibility to the GTS team and our users.
- ITSM Platform Business Analysis: Act as the business analyst for incoming enhancements and changes to our ITSM platform (Freshservice), gathering requirements, documenting them, and working with technical teams for implementation.
At least 8 years of experience
- Strong understanding of ITIL framework; particularly in Knowledge Management, Service Request Management, Incident Management and Problem Management.
- Experience developing actionable ITSM dashboards using PowerBI or other tools
- Experience in data analysis to identify and drive service improvement initiatives end-to-end
- Proven experience in ITSM and managing ITSM platforms (e.g. FreshService, ServiceNow, etc.).
- Experience in problem solving methodologies (e.g. Agile, Kaizen, etc.).
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
#J-18808-LjbffrBusiness Process Manager
Posted 6 days ago
Job Viewed
Job Description
Business Process Manager
**Job Description:**
Principal Accountabilities
● Responsible for analyzing clean business metrics and operating standards to ensure improved operating income, maximize inventory turns to improve business performance. Ensure each branch adheres to Arrow policy and procedures and minimize profit leaks.
● Manage employees-coach and train business operations analysts.
● Manage clean business-coordinate resources to maximize productivity. (involve corporate operation, cfs, ssg, pdc and branch personnel to identify and resolve field issue).
● Audit branches and identify areas that need improvement and share best practices.
● Miscellaneous ad hoc reporting using excel and focus.
Job Complexity
● Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s)
● Is accountable for the performance and results of a team within own discipline or function
● Adapts departmental plans and priorities to address resource and operational challenges
● Decisions are guided by policies, procedures and business plan; receives guidance from senior manager
● Provides technical guidance to employees, colleagues and/or customers
● Accountable for results of a small team
● Exercises limited management authority; sets employee performance objectives, conducts performance reviews and recommends pay actions
● Defines team operating standards and ensures essential procedures are followed based on knowledge of own discipline
Experience / Education
Typically requires a minimum of 8 years of related experience with a 4 year degree; or 6 years and an advanced degree; or equivalent experience.
.
**Location:**
CN-Shenzhen, China (Upper Hills, Huang Gang Rd)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Business Process Manager, PMO
Posted 9 days ago
Job Viewed
Job Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Get to Know the Team
- Lead multiple process improvement projects with direct contact with senior executives in the organization.
- Participate in the shaping and implementation of an enterprise-wide Lean Sigma Continuous Improvement program.
- Facilitate quality and change management processes
Get to Know the Role
- You will be a customer champion, identifying needs, anticipating trends to achieve financial goals and customer satisfaction.
- You will be an operational architect, mapping and analysing business processes to streamline operations and boost efficiency, serving as the advisor for country level operational teams to unlock new levels of performance.
- You will be a strategic partner to the leadership team, identifying opportunities for improvement and business growth, developing comprehensive strategy, and integrating solutions and recommendations with existing programs to drive organizational success.
- You will report to the Head of PMO & Process and work onsite at Petaling Jaya office
The Critical Tasks You Will Perform
- You will lead lean action workout sessions with process stakeholders, collaborating with stakeholders to identify gaps, brainstorm solutions, and implement impactful action plans .
- You will conduct insightful process benchmarking exercises, setting new standards of excellence and driving continuous improvement.
- You will collect metrics and leverage data-driven insights to establish performance baselines, monitor performance, and identify and implement action plans to improve performance.
- You will bridge the gap between functional and technical solutions, ensuring seamless integration and maximizing productivity, by creating "to-be" target process maps and functional designs to improve team productivity.
- You will lead transformative large-scale projects to improve project delivery throughput, enhance process capability, and reduce cycle time
- You will collaborate directly with internal process owners, Team Leads, and project teams to foster a culture of continuous improvement and achieve outstanding results.
What Essential Skills You Will Need
- You have a 5 years of experience in Project Management working with across multiple departments team members.
- You have Project Management (PMP) experience OR a Six Sigma Black Belt Certified
- You have exposure to strategic problem solving and root cause analysis methodologies preferably in a customer service organization, business operations.
- You have passion in driving continuous improvement.
- You have experienced in process flow documentation and literature. ISO certification will be an advantage.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
#J-18808-LjbffrHR Business Process Manager
Posted 12 days ago
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Job Description
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Job Summary
The HR BPM (Business Process Management) Manager is responsible for driving operational efficiency and process excellence within the Human Resources function. This role entails managing, designing, and implementing HR-related business processes, ensuring alignment with organizational goals, compliance standards, and technological advancements. The HR BPM Manager collaborates with cross-functional teams to streamline workflows, enhance employee experience, ensure data integrity, improve efficiencies, enhance data quality and accuracy, and improve overall HR Service delivery.
Key Responsibilities
- Process Design and Optimization:
- Analyze existing HR processes and workflows (e.g. onboarding, offboarding, compensation) and identify improvements
- Redesign processes to improve efficiency, scalability, compliance and employee experience.
- Develop comprehensive documentation for end-to-end global HR processes ensuring transparency, clarity and accessibility.
- Stakeholder Collaboration:
- Work closely with HR, finance, IT, business leaders, and external vendors to understand requirements.
- Act as a liaison between HR teams and technical stakeholders for process automation (e.g. robotic process automation” RPA”) and system enhancements.
- Facilitate process design workshops and change impact sessions with relevant stakeholders.
- Business Process Implementation:
- Lead the implementation of redesigned HR processes, ensuring smooth transition from legacy systems and practices.
- Monitor implementation to address gaps or challenges in real-time.
- Technology Integration and Automation:
- Partner with IT and HRIS team to identify and implement technology solutions (e.g. SuccessFactors, RPA, BI tools).
- Oversee automation projects, ensuring alignment with business objectives and compliance requirements.
- Performance Monitoring and Reporting:
- Develop KPIs and dashboards to track the performance of HR processes.
- Provide periodic reports on process improvements, quality, service levels and operational efficiencies.
- Risk Management and Compliance:
- Ensure all HR processes comply with labor laws, data privacy regulations, internal controls, regulatory standards, and audit requirements.
- Identify risks in current processes and recommend mitigative measures.
- Change Management:
- Drive change management initiatives to embed a culture of continuous improvement within the HR team.
- Provide training, guidance, and communication materials to support during process transitions.
Qualifications
Education:
- Bachelor's degree in HR, Business Administration, Organizational Development, or a related field (Master's degree or MBA preferred).
Experience:
- Minimum of 3+ years of experience in HR operations, process management, or HR transformation.
- Proven track record of leading process optimization initiatives in HR function.
- Experience with HR systems (e.g., SuccessFactors) and process automation tools (e.g., RPA).
Skills and Competencies:
- Strong analytical and problem-solving skills.
- Deep understanding of core HR processes and compliance frameworks.
- Excellent project management skills with the ability to manage multiple initiatives simultaneously.
- Effective communication and stakeholder management skills.
- Hands-on experience with BPM frameworks (e.g., Six Sigma, Lean, or Kaizen).
- Technical aptitude with automation tools, BI software, and data visualization tools (e.g., Power BI, Tableau).
- Successfully implemented and optimized HR processes aligned with business and compliance requirements.
- Tangible improvements in service delivery, employee satisfaction, operational efficiency, and process scalability.
- Comprehensive process documentation, ensuring ease of use and compliance.
- Enhanced cross-functional collaboration through integrated HR workflows and technology.
Preferred Certifications:
- Certified Business Process Management Professional (CBPP)
- Project Management Professional (PMP)
- SHRM-CP, SHRM-SCP, or similar HR certification
VAT is an equal opportunity employer. We see ourselves as a responsible and far-sighted employer that offers not only jobs, but also career and personal development opportunities through various training programs. We recognize the value of employee diversity and provide equal employment opportunity for all qualified application that contributes to innovation, improves customer orientation and employee satisfaction. One-step in this direction is to ensure that people are recognized and fairly compensated for their contributions to the company. In 2021, VAT received the Fair-ON-Pay+ certificate as an acknowledgement for our commitment in ensuring equal pay for equal work between men and women.
#J-18808-LjbffrBusiness Process Transformation Manager
Posted 12 days ago
Job Viewed
Job Description
As a Business Process Transformation Manager, you’ll be at the forefront of shaping the future of Malaysia’s financial ecosystem. You’ll lead strategic transformation initiatives that drive operational excellence and innovation across banks, fintechs, merchants, and businesses. This is more than a role—it’s a chance to create meaningful impact across the industry.
YOUR JOURNEY WITH US
Lead Transformation Projects
- Spearhead end-to-end external transformation initiatives.
- Analyze industry processes to uncover opportunities for innovation.
- Apply methodologies like Lean, Six Sigma, Agile, and Kaizen to deliver measurable improvements.
Drive Data-Informed Decisions
- Use advanced analytics to monitor performance and trends.
- Translate insights into actionable strategies that align with stakeholder goals.
Collaborate Across the Ecosystem
- Engage with financial institutions, regulators, and industry bodies.
- Foster alignment and secure buy-in for impactful change.
Leverage Technical Expertise
- Stay ahead of automation trends in financial services.
- Ensure all initiatives meet regulatory standards.
- Develop risk mitigation strategies and maintain audit-ready documentation.
Empower Teams & Stakeholders
- Mentor cross-functional teams and external partners.
- Promote a culture of continuous improvement and innovation.
WHAT WE VALUE AT PAYNET
At PayNet, we believe in:
- Purpose-Driven Innovation : We transform ideas into solutions that empower the financial ecosystem.
- Collaboration & Trust : We build bridges across industries through transparency and shared goals.
- Excellence with Integrity : We deliver high-impact results while upholding the highest standards.
- Growth & Learning : We invest in our people and embrace change as a catalyst for progress.
BENEFITS OF JOINING PAYNET
At PayNet, we don’t just offer a job—we offer a thriving career in a purpose-driven organization. Here’s what you can look forward to:
- Attractive salary packages based on your performance
- 16% Employer EPF
- Wellness benefit monthly
- Childcare allowance monthly for children under 7 years old
- Dental and Optical
QUALIFICATIONS
- Bachelor’s degree (Master’s preferred) in relevant fields.
- 10+ years in process improvement, analytics, or project management.
- Proven success in leading transformation projects.
- Strong stakeholder engagement and communication skills.
- Familiarity with Malaysia’s financial industry and regulatory landscape.
Embark on an exciting career journey with Payments Network Malaysia Sdn Bhd (PayNet), the heartbeat of Malaysia's financial markets!
As the national payments network and a pivotal infrastructure for Malaysia’s dynamic financial markets, PayNet is a linchpin in advancing the nation’s digital economy.
Our comprehensive suite of retail payment solutions - encompassing DuitNow (QR and P2P), JomPAY (Bill Payments), FPX (Online), MyDebit (Domestic Debit), MEPS (ATM), and IBG (Interbank GIRO) - not only offer wide accessibility but are seamlessly integrated into the fabric of daily life in Malaysia. These services have revolutionised the way Malaysians handle financial transactions, marking a significant leap in consumer convenience and efficiency.
At PayNet, our focus is on providing a safe, efficient, and innovative payments system. We are dedicated to improving and managing payment services that meet the evolving needs of consumers and businesses. Our work ensures the stability and reliability of Malaysia’s financial system, supporting the growth of the economy.
Learn more about our work and how we are contributing to Malaysia's financial future at
Join us in embracing digital payments and advancing Malaysia's financial landscape.
#J-18808-LjbffrBusiness Process Transformation Manager
Posted 12 days ago
Job Viewed
Job Description
Join to apply for the Business Process Transformation Manager role at PayNet (Payments Network Malaysia)
Join to apply for the Business Process Transformation Manager role at PayNet (Payments Network Malaysia)
YOUR MISSION AT PAYNET
As a Business Process Transformation Manager, you’ll be at the forefront of shaping the future of Malaysia’s financial ecosystem. You’ll lead strategic transformation initiatives that drive operational excellence and innovation across banks, fintechs, merchants, and businesses. This is more than a role—it’s a chance to create meaningful impact across the industry.
YOUR MISSION AT PAYNET
As a Business Process Transformation Manager, you’ll be at the forefront of shaping the future of Malaysia’s financial ecosystem. You’ll lead strategic transformation initiatives that drive operational excellence and innovation across banks, fintechs, merchants, and businesses. This is more than a role—it’s a chance to create meaningful impact across the industry.
YOUR JOURNEY WITH US
Lead Transformation Projects
- Spearhead end-to-end external transformation initiatives.
- Analyze industry processes to uncover opportunities for innovation.
- Apply methodologies like Lean, Six Sigma, Agile, and Kaizen to deliver measurable improvements.
- Use advanced analytics to monitor performance and trends.
- Translate insights into actionable strategies that align with stakeholder goals.
- Engage with financial institutions, regulators, and industry bodies.
- Foster alignment and secure buy-in for impactful change.
- Utilize RPA tools (UiPath, Power Automate, Power Apps) to design scalable solutions.
- Stay ahead of automation trends in financial services.
- Ensure all initiatives meet regulatory standards.
- Develop risk mitigation strategies and maintain audit-ready documentation.
- Mentor cross-functional teams and external partners.
- Promote a culture of continuous improvement and innovation.
At PayNet, we believe in:
- Purpose-Driven Innovation: We transform ideas into solutions that empower the financial ecosystem.
- Collaboration & Trust: We build bridges across industries through transparency and shared goals.
- Excellence with Integrity: We deliver high-impact results while upholding the highest standards.
- Growth & Learning: We invest in our people and embrace change as a catalyst for progress.
At PayNet, we don’t just offer a job—we offer a thriving career in a purpose-driven organization. Here’s what you can look forward to:
- Car / Transport allowances
- Attractive salary packages based on your performance
- 21 Days Annual Leave
- 16% Employer EPF
- Wellness benefit monthly
- Childcare allowance monthly for children under 7 years old
- Dental and Optical
- Bachelor’s degree (Master’s preferred) in relevant fields.
- 10+ years in process improvement, analytics, or project management.
- Proven success in leading transformation projects.
- Strong stakeholder engagement and communication skills.
- Familiarity with Malaysia’s financial industry and regulatory landscape.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Business Development and Sales
Referrals increase your chances of interviewing at PayNet (Payments Network Malaysia) by 2x
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#J-18808-LjbffrBusiness Process Manager, PMO
Posted 12 days ago
Job Viewed
Job Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
- Lead multiple process improvement projects with direct contact with senior executives in the organization.
- Participate in the shaping and implementation of an enterprise-wide Lean Sigma Continuous Improvement program.
- Facilitate quality and change management processes
- You will be a customer champion, identifying needs, anticipating trends to achieve financial goals and customer satisfaction.
- You will be an operational architect, mapping and analysing business processes to streamline operations and boost efficiency, serving as the advisor for country level operational teams to unlock new levels of performance.
- You will be a strategic partner to the leadership team, identifying opportunities for improvement and business growth, developing comprehensive strategy, and integrating solutions and recommendations with existing programs to drive organizational success.
- You will report to the Head of PMO & Process and work onsite at Petaling Jaya office
- You will lead lean action workout sessions with process stakeholders, collaborating with stakeholders to identify gaps, brainstorm solutions, and implement impactful action plans .
- You will conduct insightful process benchmarking exercises, setting new standards of excellence and driving continuous improvement.
- You will collect metrics and leverage data-driven insights to establish performance baselines, monitor performance, and identify and implement action plans to improve performance.
- You will bridge the gap between functional and technical solutions, ensuring seamless integration and maximizing productivity, by creating "to-be" target process maps and functional designs to improve team productivity.
- You will lead transformative large-scale projects to improve project delivery throughput, enhance process capability, and reduce cycle time
- You will collaborate directly with internal process owners, Team Leads, and project teams to foster a culture of continuous improvement and achieve outstanding results.
What Essential Skills You Will Need
- You have a 5 years of experience in Project Management working with across multiple departments team members.
- You have Project Management (PMP) experience OR a Six Sigma Black Belt Certified
- You have exposure to strategic problem solving and root cause analysis methodologies preferably in a customer service organization, business operations.
- You have passion in driving continuous improvement.
- You have experienced in process flow documentation and literature. ISO certification will be an advantage.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. #J-18808-Ljbffr
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Business Process Manager (Banking)
Posted 18 days ago
Job Viewed
Job Description
We are seeking a Business Process Manager to drive business process optimization and support IT & Digital transformation efforts within the organization. The ideal candidate will work closely with GCDIOs leadership team to improve internal workflows , assist with MANCO and Board reporting , and ensure smooth operations across all departments. This position will also be responsible for ensuring proper documentation and communication of processes to maintain clarity and consistency across the organization.
Responsibilities:
- Partner with GCDIO and assist with business process optimization initiatives to improve operational efficiency and effectiveness. Collaborate with IT and business leadership to streamline internal workflows and improve cross-functional collaboration.
- Work with Head of Governance and manage the vendor ecosystem and coordinate with external partners to ensure alignment with business objectives. Oversee the development and implementation of process documentation, ensuring accuracy and consistency.
- Support IT governance and transformation efforts by driving change management initiatives across the organization. Ensure that all business processes align with organizational goals and compliance standards.
- Act as a liaison between senior leadership and various teams to ensure clear communication of objectives, priorities, and deliverables. Provide strategic input into business operations, identifying areas for improvement and offering solutions to enhance overall performance.
- Partner with the GCDIO to define and execute the IT departments strategic plan , goals , and key performance indicators (KPIs.) Monitor execution progress across all IT units. Coordinate the annual and long-term planning processes for the IT department , ensuring alignment with enterprise strategy.
- Track and report on strategic initiative outcomes and ensure timely course corrections where necessary. Lead preparation of executive-level presentations, board updates, and regulatory submissions on behalf of the CDIO.
- Facilitate escalation and resolution of cross-functional program issues; serve as a trusted liaison among delivery teams. Oversee strategic projects, working with program managers and PMOs to ensure alignment with enterprise objectives.
- Work with finance and HR business partners on workforce planning, budgeting, vendor engagement, and resource management. Serve as a primary interface between the GCDIO and other senior leaders across business units, risk and compliance.
- Ensure clear, consistent, and timely internal communications from IT leadership to staff. Serve as a thought partner and sounding board to the GCDIO , enabling faster decision-making and prioritization.
Requirements:
- Proven experience as a Business Process Manager , with a strong background in process optimization and transformation .
- Experience working closely with IT and business leadership to drive process improvements.
- Strong knowledge of business process management (BPM) tools and methodologies .
- Exceptional communication and interpersonal skills, with the ability to work across teams and levels of the organization.
- Strong organizational and project management skills. Ability to lead change management initiatives and adapt to shifting business needs.
- Experience in managing vendor relationships and ensuring effective collaboration with external partners.
Business Process Analyst, II
Posted 3 days ago
Job Viewed
Job Description
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimaging the future - for our people, our customers, and the world.
Let's create tomorrow together.
Business Process Analysts are responsible for the integrity of Zebra's internal business processes in the assigned business unit/area they are affiliated with. They ensure our business is run effectively, efficiently and in support of delivering against our commitments internally and externally to our customers, partners and regulatory bodies.
Responsibilities:
+ Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma)
+ Works proactively to identify and suggest opportunities to improve process effectiveness and efficiency is assigned BU
+ Conducts root cause analysis of process failures
+ Captures current challenges, desired outcomes and recommendations
+ Documents agreements and owns drafting and revision of new/updated business processes in assigned business unit
+ Understands upstream, downstream and work tools impacts to process change. Can recommend solutions to minimize impacts
+ May train incumbent employees in new process flow/requirements
+ Measures and reports on success of new/revised processes in the BU
+ May organize, lead and facilitate cross-functional project teams in process improvement efforts
+ Provides consultation on the use of re-engineering techniques to improve process performance and product/service quality
+ Performs cost and benefit analyses
Qualifications:
+ Bachelor's degree
+ 2-5 years experience
+ Strong knowledge in Telephony preferably in Service Cloud Voice (SCV)
+ Six Sigma Yellow Belt preferred or in progress
+ Familiarity with functional processes in assigned BU. Preferred - some experience as an incumbent worker
+ Demonstrated working knowledge/experience using basic change management principals and approaches. Formal training preferred
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
Business Process Excellence Professional Malaysia
Posted 11 days ago
Job Viewed
Job Description
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
Description:
The Business Process Excellence (BPE) Specialist is part of the PRISM 4PL Control Tower team. This role is responsible for quality and efficiency of operational processes in the regional PRISM Supply Chain Control Tower and through this, ensures the delivery of high-quality logistics services to PRISM’s customers.This function works in close alignment with PRISM management and operational teams to drive improvement, standardization, and governance initiatives to improve Control Tower processes.Reporting to the Managing Director for PRISM 4PL Malaysia, this role focuses on:
You will be responsible for:
a) Process Standardization and Efficiency
Monitor efficiency of operational process execution
Identify and document deviations to both internal process standards as well as customer agreements (e.g. SOPs)
Manage and oversee the effective implementation of corrective measures in Operations in alignment with operational management and contract management teams, as well as Quality team.
Act as the overall owner of the Control Tower Change Management process, ensure that all changes (internal / customer facing) are captured, documented and handled in a structured way.
b) Optimization & Continuous Improvement
Accountable to identify potential for improvement and standardization in operational processes and within operational IT solutions, using Lean tools and methodologies (e.g. Kaizen, 5Why etc.)
Propose measures for efficiency increase, including evaluation of process automation and outsourcing
Manage the implementation of selected improvement initiatives with internal teams, including estimation of implementation budget and operational run cost. Monitor ROI and efficiency of implemented measures
Drive a mindset of excellence and continuous improvement in the Control Tower, from operators to regional management teams
c) Governance & Operational Documentation Management
Oversee and guide operational teams in the generation of process documentation (SOPs, Work Instructions, Process Flowcharts) in line with PRISM Document Management standards and applicable industry quality standards (e.g. ISO etc.)
Manage reviews of existing process documentation to ensure that all operational processes are properly documented, trained, and signed off.
d) Performance Analytics & Operational Excellence
Provide guidance to operational teams in the implementation of structured processes to capture, follow up and resolve all operational incidents and non-conformities
Collaborate with operational teams to drive periodical data analysis on incidents and non-conformities, define corrective and preventive measures and oversee the implementation of action plans
Qualifications & Experience:
Bachelor’s degree in Supply Chain, Engineering, or related field (Master’s preferred)
Lean Six Sigma Green Belt or higher (preferred)
5+ years in process improvement, business transformation, or operational excellence in 4PL/3PL logistics
Expertise in Control Tower models, supply chain systems, and project implementation
Strong command of process mapping tools (Visio), data analytics (Excel, Power BI, Tableau), and project methodologies (Agile, PMP)
Your Mindset:
Hands-on, pragmatic, and solutions-focused
Quality-driven with exceptional analytical and problem-solving skills
Inspirational team player and change agent
Clear, structured communicator across all levels
Able to manage complexity and lead through influence in a matrix environment
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
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