322 Service Engineering jobs in Malaysia

Join to apply for the Senior Engineer - Cloud Security Service Engineering role at Prudential Services Asia

1 year ago Be among the first 25 applicants

Join to apply for the Senior Engineer - Cloud Security Service Engineering role at Prudential Services Asia

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Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

This is a mid-level engineering role with responsibilities in Group Cloud Security team that focus on technologies evaluation, projects delivery and contribute to frameworks globally across Prudential Asia, US and UK.

Responsible For Delivering Cloud Security Initiatives Around

one. Cloud secure web gateway and network-related technologies.

two. Cloud compliance, system hardening and baseline configurations.

3. Continuous service improvement in Threat Management and/or Vulnerability Management.

4. Technical and compliance review and assessment.

5. Certification framework for roll out of new or enhanced technologies/solutions.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 6 days ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

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Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Join to apply for the

Senior Engineer - Cloud Security Service Engineering

role at

Prudential Services Asia 1 year ago Be among the first 25 applicants Join to apply for the

Senior Engineer - Cloud Security Service Engineering

role at

Prudential Services Asia Get AI-powered advice on this job and more exclusive features. Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

This is a mid-level engineering role with responsibilities in Group Cloud Security team that focus on technologies evaluation, projects delivery and contribute to frameworks globally across Prudential Asia, US and UK.

Responsible For Delivering Cloud Security Initiatives Around

one. Cloud secure web gateway and network-related technologies.

two. Cloud compliance, system hardening and baseline configurations.

3. Continuous service improvement in Threat Management and/or Vulnerability Management.

4. Technical and compliance review and assessment.

5. Certification framework for roll out of new or enhanced technologies/solutions.

Prudential is an equal opportunity employer.

We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Engineering and Information Technology Referrals increase your chances of interviewing at Prudential Services Asia by 2x Sign in to set job alerts for “Cloud Engineer” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 6 days ago Petaling Jaya, Selangor, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 2 days ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Join to apply for the Technical Support role at ELSA ENERGY

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

2 days ago Be among the first 25 applicants

Join to apply for the Technical Support role at ELSA ENERGY

Industry : Oil & Gas

Location : Onshore / Offshore (as required)

• Provide expert technical support and advice on subsea inspection and intervention requirements.
• Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives.
• Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards.
• Recommend and implement appropriate intervention measures based on inspection findings.
• Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services.
• Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows.
• Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.
  
  
  

Position : Technical Support

Industry : Oil & Gas

Location : Onshore / Offshore (as required)

Key Responsibilities:

• Provide expert technical support and advice on subsea inspection and intervention requirements.
• Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives.
• Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards.
• Recommend and implement appropriate intervention measures based on inspection findings.
• Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services.
• Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows.
• Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.
  
  
  

Requirement(s):

• Bachelors degree in Engineering (Mechanical, Marine, Subsea, or related discipline) or equivalent technical qualification.
• Knowledge of subsea systems, inspection methods (ROV, diver, NDT), and intervention techniques.
• Experience with Subsea Inspection Management Systems or equivalent asset integrity software.
  
  
  

Note: Only those applicants who meet the above criteria will be contacted as part of shortlisting process Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Oil and Gas

Referrals increase your chances of interviewing at ELSA ENERGY by 2x

Sign in to set job alerts for “Technical Support Specialist” roles.

Petaling Jaya, Selangor, Malaysia 5 days ago

Federal Territory of Kuala Lumpur, Malaysia 1 year ago

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IT Technical Support Specialist (BAU) - IT Department

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What We Do

Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide.

Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.

Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).

For more on how Coda helps publishers grow faster and smarter, visit coda.co .

Responsibilities

• Provide high-quality technical support for Coda's platform to users, in-house developers, and global partners across various communication channels.
• Monitor platform health and service availability using internal tools and dashboards; proactively identify and respond to anomalies, outages, and performance issues.
• Assess, triage, and manage technical and functional inquiries from global stakeholders, ensuring clear communication and prompt resolution.
• Manage and prioritize multiple support cases concurrently, maintaining efficiency, accuracy, and SLA adherence.
• Assist internal and external stakeholders in QA testing to validate functionality and ensure system reliability and performance.
• Identify, investigate, and document incidents; escalate critical issues to the appropriate engineering or operations teams when needed.
• Take ownership of incident response processes, including detection, impact analysis, stakeholder communication, coordination of response teams, and post-incident reviews.
• Contribute to continuously improving monitoring, alerting, and incident management processes to enhance system resilience and operational efficiency.

Requirements

• Minimum of 4 years of technical support experience, preferably within the payments, e-commerce, fintech, or gaming sectors.
• Diploma or degree in Computer Science, Information Technology, or related certifications.
• Excellent written and verbal communication skills in English; proficiency in Chinese is a plus, but not mandatory.
• Flexibility, adaptability to changes, and an intense urgency in addressing critical issues.
• Exceptional attention to detail, along with effective problem-solving and time-management skills.
• Basic understanding of programming languages and software development processes.
• Willingness to work in shifts, including evenings, overnight hours, weekends, and public holidays as needed.
• Familiarity with monitoring tools and ITSM platforms for incident tracking and resolution.

Working at Coda

With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.

If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!

Our Perks*

Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!

Customized Benefits : Tailor your benefits with our flexible plan.

Growth Opportunities : Unlock your potential through clear progression paths.

Skill Development : Access training resources to fuel your personal and professional growth.

Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.

Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.

*Benefits are reviewed and updated on a yearly basis

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

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What We Do Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide. Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners. Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024). For more on how Coda helps publishers grow faster and smarter, visit

coda.co

. Responsibilities

Provide high-quality technical support for

Coda's platform

to users, in-house developers, and global partners across various communication channels. Monitor platform health and service availability using internal tools and dashboards; proactively identify and respond to anomalies, outages, and performance issues. Assess, triage, and manage technical and functional inquiries from global stakeholders, ensuring clear communication and prompt resolution. Manage and prioritize multiple support cases concurrently, maintaining efficiency, accuracy, and SLA adherence. Assist internal and external stakeholders in

QA testing

to validate functionality and ensure system reliability and performance. Identify, investigate, and document incidents; escalate critical issues to the appropriate engineering or operations teams when needed. Take ownership of incident response processes, including detection, impact analysis, stakeholder communication, coordination of response teams, and post-incident reviews. Contribute to continuously improving monitoring, alerting, and incident management processes to enhance system resilience and operational efficiency. Requirements

Minimum of 4 years of technical support experience, preferably within the payments, e-commerce, fintech, or gaming sectors. Diploma or degree in Computer Science, Information Technology, or related certifications. Excellent written and verbal communication skills in English; proficiency in Chinese is a plus, but not mandatory. Flexibility, adaptability to changes, and an intense urgency in addressing critical issues. Exceptional attention to detail, along with effective problem-solving and time-management skills. Basic understanding of programming languages and software development processes. Willingness to work in shifts, including evenings, overnight hours, weekends, and public holidays as needed. Familiarity with monitoring tools and ITSM platforms for incident tracking and resolution. Working at Coda With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact. If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you! Our Perks* Wellness Boost:

Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter! Customized Benefits : Tailor your benefits with our flexible plan. Growth Opportunities : Unlock your potential through clear progression paths. Skill Development : Access training resources to fuel your personal and professional growth. Volunteer Time Off:

Enjoy paid time off to make a difference in the world through volunteering. Family Support:

Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs. *Benefits are reviewed and updated on a yearly basis We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued. Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

#J-18808-Ljbffr

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Technical Support

role at

ELSA ENERGY ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Be among the first 25 applicants Join to apply for the

Technical Support

role at

ELSA ENERGY Industry : Oil & Gas

Location : Onshore / Offshore (as required)

Provide expert technical support and advice on subsea inspection and intervention requirements. Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives. Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards. Recommend and implement appropriate intervention measures based on inspection findings. Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services. Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows. Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.

Position : Technical Support

Industry : Oil & Gas

Location : Onshore / Offshore (as required)

Key Responsibilities:

Provide expert technical support and advice on subsea inspection and intervention requirements. Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives. Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards. Recommend and implement appropriate intervention measures based on inspection findings. Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services. Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows. Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.

Requirement(s):

Bachelors degree in Engineering (Mechanical, Marine, Subsea, or related discipline) or equivalent technical qualification. Knowledge of subsea systems, inspection methods (ROV, diver, NDT), and intervention techniques. Experience with Subsea Inspection Management Systems or equivalent asset integrity software.

Note: Only those applicants who meet the above criteria will be contacted as part of shortlisting process

Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Information Technology Industries Oil and Gas Referrals increase your chances of interviewing at ELSA ENERGY by 2x Sign in to set job alerts for “Technical Support Specialist” roles.

Petaling Jaya, Selangor, Malaysia 5 days ago Federal Territory of Kuala Lumpur, Malaysia 1 year ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago IT Technical Support Specialist (BAU) - IT Department

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR4,500.00-MYR9,500.00 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Petaling Jaya, Selangor, Malaysia 2 days ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Application Specialist (ERP Support)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Technical Application Specialist (ERP Support)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Internship For Technical Support Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR500.00-MYR650.00 3 weeks ago Support Associate (Hybrid Work Schedule)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Fresh ITGraduates - Service Desk Analyst ( Immediate Joiners)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Technical Support Administrator page is loadedTechnical Support Administrator Apply locations Remote Malaysia time type Full time posted on Posted 12 Days Ago job requisition id R-101680

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

To learn more, please visit and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

Position Summary

The Technical Support Administrator is responsible for supporting the Global Service Delivery team with the operational functions of a full-service global organization. The successful candidate will have a very strong work ethic, is well organized, responsive, analytically skilled, a strategic thinker, detail oriented and quality minded.

This is an individual contributor role reporting to the Regional Manager in Malaysia.

Essential Duties & Responsibilities

• Assist the Global Service Delivery leadership with projects and day to day team administration of the team. This may include:
• Reporting (building, refining, and maintain)
• Monitoring Contingent Workforce engineers
• Investigating data anomalies
• Compiling supporting information for client investigations
• Drive review of and maintenance of Engineer data including Skills Matrix, Job Profiles, Training & other tasks
• Facilitate the maintenance client data in SharePoint, Salesforce and OneNote
• Assist new Engineers with HR Onboarding and Training task
• Monitor & Escalate cases in jeopardy of violating Service Level Agreements
• Manage and maintain on call schedule in XMatters tool
• Documenting operational processes, quality expectations, and reporting against expectations

Additional Duties & Responsibilities

• Other job-related duties and responsibilities may be assigned from time to time.

Location

• Remote - Malaysia

Education

• Bachelor's degree or equivalent relevant experience

Language

• Fluent Mandarin or Japanese speaking and writing skills
• Excellent English speaking and writing skills

Experience

• Experience in a technology-based field
• Project Management or operations support experience welcomed

Skills

• Assist with and have good working knowledge and experience in reporting using tools such as Salesforce, ServiceNow, Qlik, SharePoint, OneNote, Excel, PowerPoint, etc.
• Project Management or Operations focused
• Self-starter, equally as happy to work on their own and in teams
• Self-confident with ability to work with and influence senior management
• Very strong work ethic and team player with a positive “do what it takes” attitude
• Deep understanding and hands-on skills working with Salesforce.com (SFDC CRM Application) a plus
• Familiarity or experience with ERP systems a plus (SAP, EBS, Oracle Technology)
• Strong aptitude for utilizing Business Intelligence tools
• Strong problem solving, organizational and collaboration skills
• Good analytical skills
• Excellent written, oral and presentation skills
• Strong proficiency in MS Office products, especially Excel would be highly regarded

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company
  • We dream big and innovate boldly.

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration.

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

• Community
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Similar Jobs (1) Technical Support Administrator locations Remote Malaysia time type Full time posted on Posted 12 Days Ago

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HTS is a leading provider of modern IT and network solutions for enterprise markets through a comprehensive range of managed IT support services to a global clientele. We are recognized for delivering end-to-end IT solutions that address the business and technology needs of our clients. Our professional consulting, data solutions, and maintenance services help clients adapt to changing technology demands. With extensive operational experience, we meet and exceed client expectations, enabling them to maximize their business potential.

Role Description

This is a contract role for a Technical Support Specialist located on-site in Malaysia. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, and ensuring customer satisfaction. Day-to-day tasks include analyzing technical problems, offering solutions, maintaining hardware and software, and supporting end-users with various IT-related needs.

Qualifications

• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Customer Support and Customer Satisfaction skills
• Excellent communication capabilities
• Ability to work independently and on-site
• Experience with Windows and Office deployment services is a plus
• Relevant certifications or a degree in IT-related fields

Seniority level

• Seniority level Entry level

Employment type

• Employment type Contract

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

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Join to apply for the Technical Support Engineer role at The Access Group

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Direct message the job poster from The Access Group

Lead Talent Acquisition Partner at The Access Group

Join the Access Family and see how we make software ideas become a reality!
Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.
We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.

What are we all about?
At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.

About you:
You are excited about working for a best in class, fast growing Software house and solve business-critical problems for our customers.
You have strong analytical and problem-solving skills and are a creative thinker.
You are passionate about software and its potential to move organizations forward through innovation. You also have the desire to help your customers by giving them a best-in-class service.

Day-to-day, you will:
• Resolve cases escalated from Level 1
• Provide technical expertise and guidance to Level 1 agents
• Maintain our case management system to a high level of accuracy, ensuring all queries are recorded, solved, or escalated, as appropriate.
• Lead root cause analysis for recurring issues and implement solutions
• Take initiative and support continuous improvement of our customers experience by proactively identifying case trends, researching potential challenges, and creating solutions.
• Support digital deflection initiatives by guiding customers to self-service options
• Ensure no cases remain unresolved beyond company SLA guidelines
• Participate in knowledge sharing and continuous improvement initiatives
• Ensure that the quality of the support meets The Access Customer Service standards by delivering against and exceeding your objectives.

Your skills and experiences might also include:
• The ability to develop a broad knowledge of our software.
• An ability to grasp technical concepts and new product functionality quickly.
• Excellent written and verbal communication skills in English
• Hospitality or customer service experience
• Ability to work rotating shifts including nights, weekends, and holidays for 24/7 coverage
• The ability to act as a role model for best practice and actively promote a positive working environment. You deliver value to the business, effectively, efficiently and to a high standard.
• Effective communication skills. You are a confident, clear, and warm communicator with a flexible and constructive approach to customers and to the team alike.
• You work at pace, are goal orientated and have a strong delivery focus.
• You remain calm and professional when handling challenging queries.
• Have Enthusiasm in busy periods and ability to work in a team.

What does Access offer you?
We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you are with us), and a matched pension scheme you will also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you will also have a charity day you can take to support something that matters to you.

At Access we are all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we would still love to hear from you. You might just be who we are looking for.
We love the fact that we are all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it is just more fun!
What is holding you back? Come and be part of our Amazing Access Family!

Love Work. Love Life. Be You.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

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