291 Service Desk Analyst jobs in Malaysia

This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions.

Specific Role Responsibilities

• Providing high quality and timely First Line Support to users through our Helpdesk Software
• Desktop Deployment Services (preferably Intune/Autopilot)
• Azure and on Prem Active Directory Users & Groups management and Group policy
• Microsoft Email systems
• All user access for FNZ Internal bespoke applications
• All Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile Devices
• Asset Register Maintenance
• Remote support to other internal clients
• Daily checks and BAU monitoring and fault resolution
• Ensuring that the correct service desk processes and procedures are followed
• Basic connectivity and network troubleshooting
• Knowledge sharing and mentoring
• Documentation of technical fault solutions
• Recommend improvements to all aspects of the IT services
• Ensure IT policies are adhered to at all times

Experience required

• Experience in a similar Support role is an advantage
• English on communicative level
• General infrastructure skills and knowledge of Microsoft Desktop and Server products
• An understanding of Virtualisation (ESXi / vSphere), Active Directory
• A good understanding of IP network fundamentals
• Good team player with the ability to work under direction or independently

#J-18808-Ljbffr

Vacancy: Service Desk (1 Year Contract, Rotational Shift)

Job Family: IT

As the IT Service Desk Analyst you will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution whilst ensuring consistent standards and processes are followed, whilst providing excellent customer service.

Your purpose will be to provide a single point of contact or level one support for all business users, registering and classifying Incidents and Request fulfilment and undertaking an immediate effort to restore a failed IT service as quickly as possible. Your success will contribute towards our IT support function, for all part and geographies in JM which has a total user base is circa. 12,000-15,000 users with 2,000 tickets per week.

Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.

Your responsibilities:

• Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
• Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified.
• Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in JM IT is maintained.
• Ensure standards are met – this includes working as part of a team, sharing knowledge and working together to increase performance standards.
• To ensure effective communication within JM IT teams and the business through the systematic execution of incident and service request processes – this includes making timely announcements to the business on systems availability and maintenance windows.
• To improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners needs and where necessary work alongside the Major Incident Manager to restore a critical service to normal operation.

Requirements for the role:

• Able to work on shift and based in the office. Shift pattern would be rotational based on the following patterns ; Monday to Friday. 2pm -11pm/ 10pm to 7am OR 4 days Work, 3 days Off 7am to 7pm / 7pm to 7am
• Experience working within an IT Service Desk within a global / multi-national organisation.
• Proficiency in use and understanding of IT systems and applications (including MS Office and Outlook).
• The ability to demonstrate a customer-service attitude with the ability to balance competing priorities.
• An analytical nature, with a thorough with a structured approach.
• Fluency in English, both written and verbal
• ITIL Foundation certified / experience working within an ITIL environment.

How you will be rewarded:

We offer a competitive compensation and benefits package including bonus, excellent pension contributions and generous annual leave.

At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM.

Johnson Matthey is open for discussion on part time, job share and flexible working patterns

Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised

For any queries or should you require any reasonable adjustments to support your application please contact .

#LI-ST1

To submit your application, please click the "Apply" button online.

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information.

For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday ( myworkday.com )

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you need support with your application email

For further information on diversity, inclusion and belonging at JM click here to find out more.

Are you passionate about sustainable technology solutions, transforming energy, and reducing carbon emissions? At Johnson Matthey, our world-changing careers empower talented individuals to collaborate on impactful projects aimed at decarbonising modern life. Join us in catalysing the net-zero transition for a cleaner, brighter future.

#J-18808-Ljbffr

Vacancy: Service Desk (1 Year Contract, Rotational Shift)

Location: Kuala Lumpur

Job Family: IT

As the IT Service Desk Analyst you will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution whilst ensuring consistent standards and processes are followed, whilst providing excellent customer service.

Your purpose will be to provide a single point of contact or level one support for all business users, registering and classifying Incidents and Request fulfilment and undertaking an immediate effort to restore a failed IT service as quickly as possible. Your success will contribute towards our IT support function, for all part and geographies in JM which has a total user base is circa. 12,000-15,000 users with 2,000 tickets per week.

Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.

Your responsibilities:

• Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
• Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified.
• Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in JM IT is maintained.
• Ensure standards are met – this includes working as part of a team, sharing knowledge and working together to increase performance standards.
• To ensure effective communication within JM IT teams and the business through the systematic execution of incident and service request processes – this includes making timely announcements to the business on systems availability and maintenance windows.
• To improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners needs and where necessary work alongside the Major Incident Manager to restore a critical service to normal operation.

Requirements for the role:

• Able to work on shift and based in the office. Shift pattern would be rotational based on the following patterns ; Monday to Friday. 2pm -11pm/ 10pm to 7am OR 4 days Work, 3 days Off 7am to 7pm / 7pm to 7am
• Experience working within an IT Service Desk within a global / multi-national organisation.
• Proficiency in use and understanding of IT systems and applications (including MS Office and Outlook).
• The ability to demonstrate a customer-service attitude with the ability to balance competing priorities.
• An analytical nature, with a thorough with a structured approach.
• Fluency in English, both written and verbal
• ITIL Foundation certified / experience working within an ITIL environment.

How you will be rewarded:

We offer a competitive compensation and benefits package including bonus, excellent pension contributions and generous annual leave.

At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM.

Johnson Matthey is open for discussion on part time, job share and flexible working patterns

Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised

For any queries or should you require any reasonable adjustments to support your application please contact .

#LI-ST1

To submit your application, please click the "Apply" button online.

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.

For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

#J-18808-Ljbffr

This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions.

Specific Role Responsibilities

• Providing high quality and timely First Line Support to users through our Helpdesk Software
• Desktop Deployment Services (preferably Intune/Autopilot)
• Azure and on Prem Active Directory Users & Groups management and Group policy
• All user access for FNZ Internal bespoke applications
• All Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile Devices
• Asset Register Maintenance
• Remote support to other internal clients
• Daily checks and BAU monitoring and fault resolution
• Ensuring that the correct service desk processes and procedures are followed
• Basic connectivity and network troubleshooting
• Knowledge sharing and mentoring
• Documentation of technical fault solutions
• Recommend improvements to all aspects of the IT services
• Ensure IT policies are adhered to at all times

Experience required

• Experience in a similar Support role is an advantage
• English on communicative level
• General infrastructure skills and knowledge of Microsoft Desktop and Server products
• An understanding of Virtualisation (ESXi / vSphere), Active Directory
• A good understanding of IP network fundamentals
• Good team player with the ability to work under direction or independently

#J-18808-Ljbffr

This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions. Specific Role Responsibilities

Providing high quality and timely First Line Support to users through our Helpdesk Software Desktop Deployment Services (preferably Intune/Autopilot) Azure and on Prem Active Directory Users & Groups management and Group policy Microsoft Email systems All user access for FNZ Internal bespoke applications All Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile Devices Asset Register Maintenance Remote support to other internal clients Daily checks and BAU monitoring and fault resolution Ensuring that the correct service desk processes and procedures are followed Basic connectivity and network troubleshooting Knowledge sharing and mentoring Documentation of technical fault solutions Recommend improvements to all aspects of the IT services Ensure IT policies are adhered to at all times Experience required

Experience in a similar Support role is an advantage English on communicative level General infrastructure skills and knowledge of Microsoft Desktop and Server products An understanding of Virtualisation (ESXi / vSphere), Active Directory A good understanding of IP network fundamentals Good team player with the ability to work under direction or independently

#J-18808-Ljbffr

This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions. Specific Role Responsibilities

Providing high quality and timely First Line Support to users through our Helpdesk Software Desktop Deployment Services (preferably Intune/Autopilot) Azure and on Prem Active Directory Users & Groups management and Group policy All user access for FNZ Internal bespoke applications All Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile Devices Asset Register Maintenance Remote support to other internal clients Daily checks and BAU monitoring and fault resolution Ensuring that the correct service desk processes and procedures are followed Basic connectivity and network troubleshooting Knowledge sharing and mentoring Documentation of technical fault solutions Recommend improvements to all aspects of the IT services Ensure IT policies are adhered to at all times Experience required

Experience in a similar Support role is an advantage English on communicative level General infrastructure skills and knowledge of Microsoft Desktop and Server products An understanding of Virtualisation (ESXi / vSphere), Active Directory A good understanding of IP network fundamentals Good team player with the ability to work under direction or independently

#J-18808-Ljbffr

Vacancy: Service Desk (1 Year Contract, Rotational Shift)

Location: Kuala Lumpur Job Family: IT As the IT Service Desk Analyst you will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution whilst ensuring consistent standards and processes are followed, whilst providing excellent customer service.

Your purpose will be to provide a single point of contact or level one support for all business users, registering and classifying Incidents and Request fulfilment and undertaking an immediate effort to restore a failed IT service as quickly as possible. Your success will contribute towards our IT support function, for all part and geographies in JM which has a total user base is circa. 12,000-15,000 users with 2,000 tickets per week. Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story. Your responsibilities:

Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified. Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in JM IT is maintained. Ensure standards are met – this includes working as part of a team, sharing knowledge and working together to increase performance standards. To ensure effective communication within JM IT teams and the business through the systematic execution of incident and service request processes – this includes making timely announcements to the business on systems availability and maintenance windows. To improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners needs and where necessary work alongside the Major Incident Manager to restore a critical service to normal operation. Requirements for the role: Able to work on shift and based in the office. Shift pattern would be rotational based on the following patterns ; Monday to Friday. 2pm -11pm/ 10pm to 7am OR 4 days Work, 3 days Off 7am to 7pm / 7pm to 7am Experience working within an IT Service Desk within a global / multi-national organisation. Proficiency in use and understanding of IT systems and applications (including MS Office and Outlook). The ability to demonstrate a customer-service attitude with the ability to balance competing priorities. An analytical nature, with a thorough with a structured approach. Fluency in English, both written and verbal ITIL Foundation certified / experience working within an ITIL environment. How you will be rewarded: We offer a competitive compensation and benefits package including bonus, excellent pension contributions and generous annual leave. At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM . Johnson Matthey is open for discussion on part time, job share and flexible working patterns Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised For any queries or should you require any reasonable adjustments to support your application please contact



. #LI-ST1 To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice:

Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

#J-18808-Ljbffr

Vacancy: Service Desk (1 Year Contract, Rotational Shift)

Job Family: IT As the IT Service Desk Analyst you will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution whilst ensuring consistent standards and processes are followed, whilst providing excellent customer service.

Your purpose will be to provide a single point of contact or level one support for all business users, registering and classifying Incidents and Request fulfilment and undertaking an immediate effort to restore a failed IT service as quickly as possible. Your success will contribute towards our IT support function, for all part and geographies in JM which has a total user base is circa. 12,000-15,000 users with 2,000 tickets per week. Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story. Your responsibilities:

Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified. Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in JM IT is maintained. Ensure standards are met – this includes working as part of a team, sharing knowledge and working together to increase performance standards. To ensure effective communication within JM IT teams and the business through the systematic execution of incident and service request processes – this includes making timely announcements to the business on systems availability and maintenance windows. To improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners needs and where necessary work alongside the Major Incident Manager to restore a critical service to normal operation. Requirements for the role: Able to work on shift and based in the office. Shift pattern would be rotational based on the following patterns ; Monday to Friday. 2pm -11pm/ 10pm to 7am OR 4 days Work, 3 days Off 7am to 7pm / 7pm to 7am Experience working within an IT Service Desk within a global / multi-national organisation. Proficiency in use and understanding of IT systems and applications (including MS Office and Outlook). The ability to demonstrate a customer-service attitude with the ability to balance competing priorities. An analytical nature, with a thorough with a structured approach. Fluency in English, both written and verbal ITIL Foundation certified / experience working within an ITIL environment. How you will be rewarded:

We offer a competitive compensation and benefits package including bonus, excellent pension contributions and generous annual leave. At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM

. Johnson Matthey is open for discussion on part time, job share and flexible working patterns Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised For any queries or should you require any reasonable adjustments to support your application please contact . #LI-ST1 To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief. If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday

( myworkday.com ) We are committed to ensuring our recruitment process is inclusive and accessible to all. If you need support with your application email For further information on diversity, inclusion and belonging at JM click here to find out more. Are you passionate about sustainable technology solutions, transforming energy, and reducing carbon emissions? At Johnson Matthey, our world-changing careers empower talented individuals to collaborate on impactful projects aimed at decarbonising modern life. Join us in catalysing the net-zero transition for a cleaner, brighter future.

#J-18808-Ljbffr

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Key Responsibilities:

Level1 support for all related issues which include configuration, troubleshooting and assistance on functional queries. Working on ITSM ticketing tool for creation, prioritization and assignment of all incidents and requests to relevant team. Take ownership of an incident through its life cycle from open to closure. Ensuring that ITIL standard practices are followed to in handing of all user requests and issues. Escalation and follow-up to next level support whenever required and make sure that agreed SLAs are met for all escalated issues. Understanding of CSAT tools, follow-up with user for survey and ensure defined KPIs for CSAT are met. Understanding of SLA, prioritization, incident management and critical incident management process. Single point of contacts for end users for update, information, queries; manage communication with users for all critical incidents and change.

Required Skills And Knowledge

Technical

Understanding of CSAT tools Understanding SLAs Hands on experience of O365 for doing tasks like Identity and account management, In depth knowledge of shared mailboxes & distribution group management.

Non-Technical

Highly self-motivated and directed, with keen attention to detail Should have good problem-solving approach & skills Flexibility in working in a 24X5 shift environment Being a strong team player with good communication skills

Education and Certifications

Engineering / Computer Science Degree

Join an inclusive, flexible and diverse company where you can thrive while contributing to positively transforming the world we live in.

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