152 Service Delivery Manager jobs in Malaysia

Join to apply for the Service Delivery Manager role at Konica Minolta Malaysia

Join to apply for the Service Delivery Manager role at Konica Minolta Malaysia

Get AI-powered advice on this job and more exclusive features.

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and developing solution-driven tools.

Job Responsibilities

• Responsible for managing IT Outsourcing Helpdesk and EUC service delivery to multiple client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction
• Delivering service that meets SLA and delights the customer
• Developing strong internal and external relationships
  
  

Job Requirement

• Candidate should possess a Bachelor's Degree or equivalent in Computer Science / Information Technology
• Preferably at least 5 years of related working experience.
• Good communication skills in English language for both spoken and written
• Developing strong internal and external relationships
• Responsible for managing IT Outsourcing Helpdesk and EUC service delivery to multiple clients
• Delivering service that meets SLA and delights the customer, and promoting the continuous improvement of productivity, service quality and customer satisfaction
  
  

If this role sounds like the opportunity you seek, don't hesitate to apply and let us discuss it further!

(NOTE) We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to look at other vacancies in Konica Minolta!

Seniority level

• Seniority level Director

Employment type

• Employment type Contract

Job function

• Job function Project Management and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Konica Minolta Malaysia by 2x

Sign in to set job alerts for “Service Project Manager” roles. Manager, Customer Operations and Service Delivery (RID-00544)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Technical Project Manager I Corporate Functions, Group Technology & Digital

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Senior Project Manager, Corporate Core Services Program Management

Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Business Analyst / Project Manager (Financial Services)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 year ago

Senior Project Manager (Domain in Capital Markets Industry)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Service Delivery Manager (Nationwide) (m/f/d)

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 10 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 4 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Service Delivery Senior Manager (Finance Managed Services)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 23 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago

Service Delivery Manager (Nationwide) (m/f/d)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 10 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Tech Delivery Manager - Core Banking (Deposits)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Senior Project Manager Cybersecurity / Enterprise Security Senior Project Manager Cybersecurity / Enterprise Security Senior Manager, Product Delivery Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Tech Delivery Manager (GWB-IDB Products & Transactions) - Digital Banking

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

SR&T Project Manager, Regulatory & Financial Risk

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Tech Delivery Manager (GWB-DBB Boatsize) - Digital Banking

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Assistant Manager, Branch Strategy & Development

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

T&T Manager - ETP As A Service/Opearate (Service Delivery Lead - SAP) - MY

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Technical Delivery Manager - AML/MLS Comp Tech

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

In terms of support case management and reporting, preventive maintenance arrangement and report presentation, service performance assessment, execution of improvement plan, and escalation management, operate as the single point of contact to maintain strong customer connections.

Responsibilities on the Job

Review and create problem case reports for presentation.
Prepare a presentation deck for meetings about service performance.
Hold regular service performance review sessions.
Participate in troubleshooting sessions for escalated situations for communication and reporting.
Plan and carry out preventive maintenance for key customers.

Job Prerequisites

A university degree or technical qualification in Computer Science, Information Technology, or a related field is required.
At least 5 years of expertise in IT networking and cyber security.
Excellent oral and written communication abilities.
Effective time management skills, as well as the ability to operate under pressure and meet tight deadlines.
A team player with good analytical skills and a pleasant approach at work.

Required Qualifications

Ability to write technical documentation.
Ability to detect dangers and grasp technical considerations.
Excellent customer service or project management abilities.

#J-18808-Ljbffr

In terms of support case management and reporting, preventive maintenance arrangement and report presentation, service performance assessment, execution of improvement plan, and escalation management, operate as the single point of contact to maintain strong customer connections.

Responsibilities on the Job

Review and create problem case reports for presentation.

Prepare a presentation deck for meetings about service performance.

Hold regular service performance review sessions.

Participate in troubleshooting sessions for escalated situations for communication and reporting.

Plan and carry out preventive maintenance for key customers.

Job Prerequisites

A university degree or technical qualification in Computer Science, Information Technology, or a related field is required.

At least 5 years of expertise in IT networking and cyber security.

Excellent oral and written communication abilities.

Effective time management skills, as well as the ability to operate under pressure and meet tight deadlines.

A team player with good analytical skills and a pleasant approach at work.

Required Qualifications

Ability to write technical documentation.

Ability to detect dangers and grasp technical considerations.

Excellent customer service or project management abilities.

#J-18808-Ljbffr

Join to apply for the

Service Delivery Manager

role at

Konica Minolta Malaysia Join to apply for the

Service Delivery Manager

role at

Konica Minolta Malaysia Get AI-powered advice on this job and more exclusive features. At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and developing solution-driven tools.

Job Responsibilities

Responsible for managing IT Outsourcing Helpdesk and EUC service delivery to multiple client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction Delivering service that meets SLA and delights the customer Developing strong internal and external relationships

Job Requirement

Candidate should possess a Bachelor's Degree or equivalent in Computer Science / Information Technology Preferably at least 5 years of related working experience. Good communication skills in English language for both spoken and written Developing strong internal and external relationships Responsible for managing IT Outsourcing Helpdesk and EUC service delivery to multiple clients Delivering service that meets SLA and delights the customer, and promoting the continuous improvement of productivity, service quality and customer satisfaction

If this role sounds like the opportunity you seek, don't hesitate to apply and let us discuss it further!

(NOTE) We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to look at other vacancies in Konica Minolta! Seniority level

Seniority level Director Employment type

Employment type Contract Job function

Job function Project Management and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Konica Minolta Malaysia by 2x Sign in to set job alerts for “Service Project Manager” roles.

Manager, Customer Operations and Service Delivery (RID-00544)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Project Manager I Corporate Functions, Group Technology & Digital

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Senior Project Manager, Corporate Core Services Program Management

Federal Territory of Kuala Lumpur, Malaysia 5 days ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Business Analyst / Project Manager (Financial Services)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 year ago Senior Project Manager (Domain in Capital Markets Industry)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Service Delivery Manager (Nationwide) (m/f/d)

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 10 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 4 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Service Delivery Senior Manager (Finance Managed Services)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 23 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago Service Delivery Manager (Nationwide) (m/f/d)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 10 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 day ago Tech Delivery Manager - Core Banking (Deposits)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Senior Project Manager Cybersecurity / Enterprise Security

Senior Project Manager Cybersecurity / Enterprise Security

Senior Manager, Product Delivery Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Tech Delivery Manager (GWB-IDB Products & Transactions) - Digital Banking

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago SR&T Project Manager, Regulatory & Financial Risk

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Tech Delivery Manager (GWB-DBB Boatsize) - Digital Banking

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Assistant Manager, Branch Strategy & Development

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago T&T Manager - ETP As A Service/Opearate (Service Delivery Lead - SAP) - MY

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Technical Delivery Manager - AML/MLS Comp Tech

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit

see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description: If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Roles and Responsibilities: Monitoring service performance against SLAs, addressing any service delivery issues, and implementing corrective actions to enhance service quality Understanding client needs, managing expectations, and ensuring that services are delivered in a manner that meets or exceeds those expectations Lead and manage service delivery teams, ensuring effective communication and collaboration among team members to achieve service goals Budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals Monitoring service performance and compliance with SLAs. Managing client relationships and addressing service-related concerns. Coordinating with internal teams to ensure seamless service delivery. Conducting regular service reviews and reporting on performance metrics Have a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management Oversee multiple projects or initiatives to plan, organize, and coordinate resources, timelines, and deliverable Adept at analyzing complex situations, identifying problems, and proposing effective solutions Ability to think critically and make decisions quickly to address service-related challenge Should have a mindset of continuous improvement and proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery Leading personnel management, including staff recruitment, performance assessment, training, and mentoring Taking accountability for service delivery performance, meeting customer expectations, and driving future demands Manage budgets related to service delivery, ensuring cost-effective operations without compromising service quality Address and resolve service delivery issues promptly to maintain high levels of customer satisfaction Ability to analyze service performance data and make informed decisions to enhance service delivery Preferred skills Handling Escalations and Issue Resolution Continuous Improvement and Quality Assurance Coordinating with Internal Teams Ensuring Service Level Agreements (SLAs) Compliance Overseeing Service Delivery Processes Managing Client Relationships Additional Skills: Interpersonal Skills Analytical Skills Problem-Solving Skills Organizational Skills Leadership Skills Job description About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit

see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description: If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Roles and Responsibilities: Monitoring service performance against SLAs, addressing any service delivery issues, and implementing corrective actions to enhance service quality Understanding client needs, managing expectations, and ensuring that services are delivered in a manner that meets or exceeds those expectations Lead and manage service delivery teams, ensuring effective communication and collaboration among team members to achieve service goals Budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals Monitoring service performance and compliance with SLAs. Managing client relationships and addressing service-related concerns. Coordinating with internal teams to ensure seamless service delivery. Implementing continuous improvement initiatives. Conducting regular service reviews and reporting on performance metrics Skills /Competencies: Essential Skills: Have a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management Oversee multiple projects or initiatives to plan, organize, and coordinate resources, timelines, and deliverable Adept at analyzing complex situations, identifying problems, and proposing effective solutions Ability to think critically and make decisions quickly to address service-related challenge Should have a mindset of continuous improvement and proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery Leading personnel management, including staff recruitment, performance assessment, training, and mentoring Taking accountability for service delivery performance, meeting customer expectations, and driving future demands Manage budgets related to service delivery, ensuring cost-effective operations without compromising service quality Address and resolve service delivery issues promptly to maintain high levels of customer satisfaction Ability to analyze service performance data and make informed decisions to enhance service delivery Preferred skills Handling Escalations and Issue Resolution Continuous Improvement and Quality Assurance Coordinating with Internal Teams Ensuring Service Level Agreements (SLAs) Compliance Overseeing Service Delivery Processes Managing Client Relationships Additional Skills: Interpersonal Skills Analytical Skills Problem-Solving Skills Organizational Skills Leadership Skills

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email or call 1- . Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

#J-18808-Ljbffr

Overall, the purpose of a ServiceNow Service Delivery Manager is to ensure that IT services are delivered in a way that meets or exceeds business expectations, while continuously improving service processes and maintaining strong cross-function relationships.

The job title follows ITIL roles and responsibilities.

This is a Global position and individual contributor role.

Objectives of the Service Delivery Manager include:

• Ensuring the tool supports processes efficiently.
• Maximizing benefits for employees through the tool.
• Maintaining stable and secure system operations.
• Coordinating improvement activities across processes.
• Implementing changes within IT security frameworks.
• Providing KPI and reporting system support.
• Managing user access, rights, and licenses.

Responsibilities include:

• Engaging with Process Owners and Managers on tool functionality.
• Prioritizing change proposals collaboratively.
• Initiating and managing tool changes.
• Coordinating with the tool vendor based on requirements.
• Informing employees about operational disruptions and changes.
• Monitoring and addressing tool errors.
• Overseeing license management.
• Rejecting changes conflicting with IT security or lacking coordination.

General Capabilities:

• Strong communication skills in English.
• Planning and coordination skills.
• ITIL knowledge at Foundation level or higher.
• Proactive problem-solving approach.
• Ability to work cross-functionally.
• Business-oriented with experience translating requirements into technical solutions.
• Structured work style.
• Experience in ITSM, process improvement, and reporting.
• Experience with Roadmaps.
• Effective cross-cultural communication skills.

Qualifications and Requirements:

• Bachelor's Degree in Computer Science, Information Systems, Engineering, or related fields.
• 5-7 years of experience in service delivery, especially with ServiceNow.
• Extensive ServiceNow platform configuration, customization, and administration experience.
• Solid understanding of ServiceNow architecture.
• ITIL certification and knowledge of ITSM processes preferred.
• Proven client relationship management skills.
• Proposal development and project estimation experience is a plus.

About Ambu

Ambu has been innovating since 1937, providing solutions for healthcare professionals and patients worldwide. Headquartered near Copenhagen, Denmark, Ambu employs about 4,500 people across Europe, North America, and Asia Pacific, focusing on endoscopy, anesthesia, and patient monitoring solutions.

#J-18808-Ljbffr

TECEZE WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

IT Service Delivery Manager

TECEZE WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are seeking an experienced IT Service Delivery Manager with a strong background in managing and delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions . The ideal candidate will be responsible for ensuring the seamless delivery of IT services to clients, managing end-to-end service operations, driving continuous improvement, and aligning IT delivery with business objectives. This role demands a balance of technical expertise, service management acumen, leadership skills, and stakeholder engagement.

Key Responsibilities

Service Delivery Management

• Oversee the delivery of end-to-end IT services across Cloud, IT Infrastructure, Network Transformation, Digital Workplace, and Cybersecurity domains.
• Ensure services are delivered in alignment with contractual obligations, SLAs, and KPIs.
• Manage service performance, ensuring minimal downtime and maximum service efficiency.
• Establish and maintain service governance frameworks for effective monitoring and reporting.
• Lead delivery of public, private, and hybrid cloud solutions (e.g., Azure, AWS, GCP).
• Oversee cloud migration, adoption strategies, and ongoing cloud service management.
• Ensure cost optimisation, scalability, and compliance in cloud operations.

IT Infrastructure & Network Transformation

• Manage data centre operations, server infrastructure, storage systems , and enterprise network architecture.
• Collaborate with engineering teams to ensure secure, resilient, and scalable network infrastructure.

Digital Workplace Services

• Oversee the delivery of end-user computing solutions, collaboration platforms, M365/Google Workspace, remote work enablement, and device lifecycle management .
• Drive initiatives to enhance the employee digital experience, productivity, and operational efficiency.

Cybersecurity Services

• Ensure delivery of robust cybersecurity solutions including endpoint protection, identity and access management, vulnerability management, SOC operations, and compliance audits.
• Collaborate with security teams to meet regulatory requirements and mitigate risks.
• Oversee incident response and disaster recovery plans.

Stakeholder & Client Engagement

• Act as the primary escalation point for service-related issues.
• Build and maintain strong relationships with clients, vendors, and internal teams.
• Provide regular performance reviews, reports, and service improvement plans.
• Identify service gaps and implement improvement initiatives to enhance delivery quality.
• Ensure compliance with ITIL and industry best practices.
• Develop training plans to upskill service delivery teams.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 10+ years of experience in IT service delivery, with at least 5 years in a managerial role .
• Proven experience in delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace, and Cybersecurity projects.
• Strong knowledge of ITIL frameworks and service management best practices.
• Hands-on experience with Azure, AWS, GCP, M365, VMware, and enterprise networking .

Preferred:

• ITIL v4 certification or equivalent.
• PMP, PRINCE2, or Agile project management certification.
• Security certifications (CISSP, CISM, ISO 27001 Lead Implementer, etc.).
• Experience working in global or multi-site environments .
• Strong leadership and people management skills.
• Excellent communication, negotiation, and stakeholder management abilities.
• Strategic thinking with the ability to balance operational priorities.
• Strong problem-solving and decision-making skills under pressure.
• Financial and budget management skills for IT service delivery.

#teceze #itservices

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Project Management
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TECEZE by 2x

Sign in to set job alerts for “Information Technology Service Delivery Manager” roles.

Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Senior Technical Account Manager - OpenShift, RHEL, Middleware

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Technical Account Manager, Application Services (Middleware)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Overall, the purpose of a ServiceNow Service Delivery Manager is to ensure that IT services are delivered in a way that meets or exceeds business expectations, while continuously improving service processes and maintaining strong cross-function relationships. The job title follows ITIL roles and responsibilities. This is a Global position and individual contributor role. Objectives of the Service Delivery Manager include: Ensuring the tool supports processes efficiently. Maximizing benefits for employees through the tool. Maintaining stable and secure system operations. Coordinating improvement activities across processes. Implementing changes within IT security frameworks. Providing KPI and reporting system support. Managing user access, rights, and licenses. Responsibilities include: Engaging with Process Owners and Managers on tool functionality. Prioritizing change proposals collaboratively. Initiating and managing tool changes. Coordinating with the tool vendor based on requirements. Informing employees about operational disruptions and changes. Monitoring and addressing tool errors. Overseeing license management. Rejecting changes conflicting with IT security or lacking coordination. General Capabilities: Strong communication skills in English. Planning and coordination skills. ITIL knowledge at Foundation level or higher. Proactive problem-solving approach. Ability to work cross-functionally. Business-oriented with experience translating requirements into technical solutions. Structured work style. Experience in ITSM, process improvement, and reporting. Experience with Roadmaps. Effective cross-cultural communication skills. Qualifications and Requirements: Bachelor's Degree in Computer Science, Information Systems, Engineering, or related fields. 5-7 years of experience in service delivery, especially with ServiceNow. Extensive ServiceNow platform configuration, customization, and administration experience. Solid understanding of ServiceNow architecture. ITIL certification and knowledge of ITSM processes preferred. Proven client relationship management skills. Proposal development and project estimation experience is a plus. About Ambu

Ambu has been innovating since 1937, providing solutions for healthcare professionals and patients worldwide. Headquartered near Copenhagen, Denmark, Ambu employs about 4,500 people across Europe, North America, and Asia Pacific, focusing on endoscopy, anesthesia, and patient monitoring solutions.

#J-18808-Ljbffr

TECEZE WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia IT Service Delivery Manager

TECEZE WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia We are seeking an experienced

IT Service Delivery Manager

with a strong background in

managing and delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions . The ideal candidate will be responsible for ensuring the seamless delivery of IT services to clients, managing end-to-end service operations, driving continuous improvement, and aligning IT delivery with business objectives. This role demands a balance of technical expertise, service management acumen, leadership skills, and stakeholder engagement. Key Responsibilities Service Delivery Management Oversee the delivery of end-to-end IT services across

Cloud, IT Infrastructure, Network Transformation, Digital Workplace, and Cybersecurity

domains. Ensure services are delivered in alignment with contractual obligations, SLAs, and KPIs. Manage service performance, ensuring minimal downtime and maximum service efficiency. Establish and maintain service governance frameworks for effective monitoring and reporting. Lead delivery of

public, private, and hybrid cloud

solutions (e.g., Azure, AWS, GCP). Oversee cloud migration, adoption strategies, and ongoing cloud service management. Ensure cost optimisation, scalability, and compliance in cloud operations. IT Infrastructure & Network Transformation Manage

data centre operations, server infrastructure, storage systems , and enterprise network architecture. Collaborate with engineering teams to ensure secure, resilient, and scalable network infrastructure. Digital Workplace Services Oversee the delivery of

end-user computing solutions, collaboration platforms, M365/Google Workspace, remote work enablement, and device lifecycle management . Drive initiatives to enhance the employee digital experience, productivity, and operational efficiency. Cybersecurity Services Ensure delivery of robust

cybersecurity solutions

including endpoint protection, identity and access management, vulnerability management, SOC operations, and compliance audits. Collaborate with security teams to meet regulatory requirements and mitigate risks. Oversee incident response and disaster recovery plans. Stakeholder & Client Engagement Act as the primary escalation point for service-related issues. Build and maintain strong relationships with clients, vendors, and internal teams. Provide regular performance reviews, reports, and service improvement plans. Identify service gaps and implement improvement initiatives to enhance delivery quality. Ensure compliance with ITIL and industry best practices. Develop training plans to upskill service delivery teams. Qualifications & Experience Bachelor’s degree in Computer Science, Information Technology, or related field. 10+ years

of experience in IT service delivery, with at least

5 years in a managerial role . Proven experience in delivering

Cloud, IT Infrastructure, Network Transformation, Digital Workplace, and Cybersecurity

projects. Strong knowledge of

ITIL frameworks

and service management best practices. Hands-on experience with

Azure, AWS, GCP, M365, VMware, and enterprise networking . Preferred: ITIL v4 certification or equivalent. PMP, PRINCE2, or Agile project management certification. Security certifications (CISSP, CISM, ISO 27001 Lead Implementer, etc.). Experience working in

global or multi-site environments . Strong leadership and people management skills. Excellent communication, negotiation, and stakeholder management abilities. Strategic thinking with the ability to balance operational priorities. Strong problem-solving and decision-making skills under pressure. Financial and budget management skills for IT service delivery. #teceze #itservices Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Project Management Industries IT Services and IT Consulting Referrals increase your chances of interviewing at TECEZE by 2x Sign in to set job alerts for “Information Technology Service Delivery Manager” roles.

Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Senior Technical Account Manager - OpenShift, RHEL, Middleware

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Technical Account Manager, Application Services (Middleware)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr