921 Service Delivery jobs in Malaysia

Service Delivery Director

Role Purpose

The planning, implementation, control, review and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets. The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements. The overall management and control of the operation of formal contracts between own organization and suppliers, for supply of products and services.

Key Accountabilities

• Owns overall service vision and delivery across all areas of contract base.
• Actively owns service risks, controls service costs & improves productivity of high complexity contracts for customers & client's in order to increase profitability & continually improve cost effectiveness.
• Works collaboratively with customers developing strategic roadmaps for IT delivery.
• Service Introduction and the successful management of change.
• Proactively leads internal and external suppliers in a service partnership as ‘one service team’ to customers.
• Leads & is a regular contributor & innovator to the continual improvement of Service Delivery standards & practices for the customer contract & SDM role family.
• Leads, motivates & develops their team, directly or indirectly to build business capability. Provides direction & constant improvement to quality.
• Accountable for significant cost budgets and governance of complex and diverse multidisciplinary teams within a global context.
• Responsible for contract lifecycle, developing new business and growth within the account leading on opportunities and new business, such as renewals.

Key Performance Indicators

• Service performance meets Service Level Agreement (SLAs).
• Service availability, security, capacity & continuity.
• Delivery to P&L of account.
• Driving efficiency.
• Additional profitable service revenue.
• Customer satisfaction & action plan.
• Performance Management.
• Account / Sales growth targets.

Competencies

• Refer to SFIA Framework for Professional Competencies
• Service level management (SLMO) Level 6
• Stakeholder relationship management (RLMT) Level 6
• Financial management for IT (FMIT) Level 6
• Contract management (ITCM) Level 5
• Business risk management (BURM) Level 6
• Sales support (SSUP) Level 5
• Client services management: (CSMG) Level 5
• Change implementation planning and management (CIPM) Level 6
• Service acceptance (SEAC) Level 6
• Change management (CHMG) Level 5

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Join to apply for the Service Delivery Manager role at Konica Minolta Malaysia

Join to apply for the Service Delivery Manager role at Konica Minolta Malaysia

Get AI-powered advice on this job and more exclusive features.

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and developing solution-driven tools.

Job Responsibilities

• Responsible for managing IT Outsourcing Helpdesk and EUC service delivery to multiple client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction
• Delivering service that meets SLA and delights the customer
• Developing strong internal and external relationships
  
  

Job Requirement

• Candidate should possess a Bachelor's Degree or equivalent in Computer Science / Information Technology
• Preferably at least 5 years of related working experience.
• Good communication skills in English language for both spoken and written
• Developing strong internal and external relationships
• Responsible for managing IT Outsourcing Helpdesk and EUC service delivery to multiple clients
• Delivering service that meets SLA and delights the customer, and promoting the continuous improvement of productivity, service quality and customer satisfaction
  
  

If this role sounds like the opportunity you seek, don't hesitate to apply and let us discuss it further!

(NOTE) We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to look at other vacancies in Konica Minolta!

Seniority level

• Seniority level Director

Employment type

• Employment type Contract

Job function

• Job function Project Management and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Konica Minolta Malaysia by 2x

Sign in to set job alerts for “Service Project Manager” roles. Manager, Customer Operations and Service Delivery (RID-00544)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Technical Project Manager I Corporate Functions, Group Technology & Digital

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

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Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Senior Project Manager (Domain in Capital Markets Industry)

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Service Delivery Manager (Nationwide) (m/f/d)

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Petaling Jaya, Selangor, Malaysia 4 days ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Service Delivery Senior Manager (Finance Managed Services)

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago

Service Delivery Manager (Nationwide) (m/f/d)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 10 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Tech Delivery Manager - Core Banking (Deposits)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Senior Project Manager Cybersecurity / Enterprise Security Senior Project Manager Cybersecurity / Enterprise Security Senior Manager, Product Delivery Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Tech Delivery Manager (GWB-IDB Products & Transactions) - Digital Banking

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

SR&T Project Manager, Regulatory & Financial Risk

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Tech Delivery Manager (GWB-DBB Boatsize) - Digital Banking

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Assistant Manager, Branch Strategy & Development

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

T&T Manager - ETP As A Service/Opearate (Service Delivery Lead - SAP) - MY

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Technical Delivery Manager - AML/MLS Comp Tech

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

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Team player with service mindset and strong customer orientation in order to provide a service of excellence.

Job Description

In your new role you will:

• To support in answering general inquiries for recruiting, learning, and employee-related services via streamlined and standardized.
• Respond to customer inquiries through our HR systems and strive for first-contact resolution.
• Answer general questions and capture required information/material from our customers and if needed push it forward to the next level of support.
• Be responsible for feeding the internal knowledge base so our customers can be better supported via the self-service HR system in the future.
• Contribute to the creation, updating, and requesting of new response templates to provide standardized high-quality responses for service clusters’ eligible topics.
  
  

Your Profile

You are best equipped for this task if you have:

• Degree in Management, Human Resources, Languages, or a similar field of studies.
• Fresh graduate or 1-3 years’ experience in a customer service role would be a plus.
• Capability to take responsibility and provide a quality service Language proficiency: English, Malay, Mandarin, Thai.
  
  

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

We are on a journey to create the best Infineon for everyone.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process. #J-18808-Ljbffr

In terms of support case management and reporting, preventive maintenance arrangement and report presentation, service performance assessment, execution of improvement plan, and escalation management, operate as the single point of contact to maintain strong customer connections.

Responsibilities on the Job

Review and create problem case reports for presentation.
Prepare a presentation deck for meetings about service performance.
Hold regular service performance review sessions.
Participate in troubleshooting sessions for escalated situations for communication and reporting.
Plan and carry out preventive maintenance for key customers.

Job Prerequisites

A university degree or technical qualification in Computer Science, Information Technology, or a related field is required.
At least 5 years of expertise in IT networking and cyber security.
Excellent oral and written communication abilities.
Effective time management skills, as well as the ability to operate under pressure and meet tight deadlines.
A team player with good analytical skills and a pleasant approach at work.

Required Qualifications

Ability to write technical documentation.
Ability to detect dangers and grasp technical considerations.
Excellent customer service or project management abilities.

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• Take over the services during transition from the project phase to operational phase in order to deliver contracted service commitments.
• Work with the Account Manager and Operation Team to ensures the baseline documents for the services provided to client are up to date.
• Manage service delivery and Service Level Agreements (SLAs) for assigned client(s) ensuring that Ensign’s obligations are met.
• Provide and presents the report to client based on the agreed format and period of reporting.
• Work with the Operation Team to manage and track incident affecting the assigned client, keeping client updated on the incident progress until the incident is closed.
• Work with the Operation Team to provide incident report to client.
• Work with the Change Management team to ensure Service Request(s) and
• Change Request(s) are reviewed and tracked base on the approved processes.
• Work with the Account Manager on client’s feedback for continual service improvement.
• Ensure all opportunities identified are raised to management and account team.
• Perform other duties as required by the management.

Requirements

• Diploma in Information Technology / Information Systems / Computer Science, Business IT or other relevant disciplines.
• At least Four (4) years of IT Service Outsourcing experience with proven ability to work with internal and external parties.
• Excellent interpersonal skills both in written and presentation.
• Strong business acumen and customer focus.
• Demonstrate the drive to excel and achieve goals.
• Self-motivating and pro-active in heading off problems and in identifying new opportunities on the account for Ensign.
• Strong analytical and problem skills, combined with the ability to provide quick resolution to problems.

Preferred Skills /Qualities

• Technical knowledge in IT technology (Operating Systems, Network, Databases).
• Cyber Security knowledge preferred

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service, Consulting, and Project Management
• Industries Computer and Network Security, IT Services and IT Consulting, and IT System Custom Software Development

Referrals increase your chances of interviewing at Ensign InfoSecurity by 2x

Sign in to set job alerts for “Service Delivery Consultant” roles. Consultant (National Government & National Security) Business Analyst – Insurance Applications

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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CTOS Digital is a key player in ASEAN credit reporting landscape, enabling digital credit solutions through strategic investment and innovation. We empower individual and business with the confident to make sound credit decision through access to data and insights at greater ease and speed.

Are you passionate about seamless service delivery and client satisfaction? We are looking for a highly organized and collaborative Executive, Service Delivery to join our team. This role plays a pivotal part in supporting the planning, execution, and monitoring of service delivery across multiple client projects and programs. You will ensure that services are delivered on time, within budget, and meet the highest quality standards, while working closely with project managers, clients, and internal teams.

If you're excited about driving operational excellence, improving service outcomes, and making a real impact on client success, we’d love to hear from you!

Here's How You Will Add Value:

• Support the end-to-end execution of service delivery processes in line with SLA and internal quality standards.
• Monitor daily service operations and ensure timely issue resolution by working closely with cross-functional teams.
• Maintain accurate documentation of service processes, client requirements, and issue resolutions.
• Prepare service reports and dashboards for internal reviews and performance tracking.
• Assist in identifying process gaps, inefficiencies, and recommend improvements for enhanced service performance.
• Coordinate onboarding and transition of new clients or services into operational workflows.
• Ensure adherence to compliance, risk, and data privacy policies in all service activities.
• Participate in servi8ce review meetings and contribute to client feedback and relationship management.

What you'll need to succeed:

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Project Management
• Certification in ITIL, PMP or PRINCE2 is a plus

Work Experience

• 3+ years of relevant experience in service delivery, project coordination or project coordination preferably in technology or fintech

Knowledge, Skills & Competencies

• Familiar with service management tools or platforms is a plus
• Attention to detail with good organization skills
• Good communication and interpersonal skills, with the ability to build rapport
• Good service delivery knowledge to support solution configuration issues and enhancements
• Good analytical and problem-solving skills
• Able to work independently and collaborate with cross-functional teams
• Able to multi-task, prioritize and manage time effectively.

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**About the Role:**
**Grade Level (for internal use):**
08
**Service Delivery Management Associate (Private Capital Market, Managed Data Services)**
Job Description
**Overview:**
We are looking for a dynamic Service Delivery Management Specialist to join our Private Capital LP Managed Data Services team. In this role, you will be responsible for ensuring the seamless delivery of services to our iLEVEL clients, overseeing private market portfolios, and monitoring investment performance. The position requires strong problem-solving abilities and a proactive approach to guarantee optimal client satisfaction. The perfect candidate will showcase expertise in analytical thinking, effective communication, and problem-solving, along with a firm understanding of financial markets.
**What you'll work on:**
+ Serve as the primary point of contact for clients, providing exceptional service and building strong relationships by acting as the liaison between clients and internal teams including data processing, implementation, and etc.
+ Aggregate, review, and perform quality control against the data collected from Fund Financial Statements i.e. Schedule of Investments (SOI), Partner Capital Account Statements (PCAP), Cashflows notices and etc using cutting edge technology and multi-layered process controls.
+ Coordinate and manage client onboarding, including investment position setup, reporting requirements discussions, documentation, and collaboration with external fund managers.
+ Utilize Excel reports integrated with our platforms to streamline operations and enhance data controls.
+ Attend to clients' inquiries around fund financial data, underlying portfolio companies' information by conducting analysis and providing solutions to ensure that service level is met and satisfied.
+ Oversee the document workflow process from receipt to quality control, ensuring efficient management.
+ Support assigned projects and other client projects on an "as needed" basis with allocated resources.
+ Continuously identify areas for process improvement and make recommendations to streamline operations and improve client experience
**What we look for** :
+ Bachelor's degree or equivalent qualifications in finance, economics, accounting, or related field.
+ Knowledge of the private capital market, financial analysis, and reporting.
+ 2-3 years of relevant experience in client service or operations, preferably in private capital or investment management
+ Proficiency in Microsoft Office suite, particularly Excel; experience of using iLEVEL or other portfolio monitoring software is an added advantage.
+ Excellent communication skills and the ability to build and nurture relationships with clients and internal stakeholders.
+ Strong organizational skills and attention to detail, capable of managing multiple priorities in a fast-paced environment.
+ Capacity to work independently in an efficient and accountable manner.
+ Experience collaborating effectively in a team setting, even under pressure and tight deadlines.
+ Eagerness to contribute significantly to the success of the team and the company as a whole, with a positive attitude.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
**Job ID:** 316611
**Posted On:** 2025-06-08
**Location:** Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Join to apply for the

Service Delivery Manager

role at

Konica Minolta Malaysia Join to apply for the

Service Delivery Manager

role at

Konica Minolta Malaysia Get AI-powered advice on this job and more exclusive features. At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and developing solution-driven tools.

Job Responsibilities

Responsible for managing IT Outsourcing Helpdesk and EUC service delivery to multiple client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction Delivering service that meets SLA and delights the customer Developing strong internal and external relationships

Job Requirement

Candidate should possess a Bachelor's Degree or equivalent in Computer Science / Information Technology Preferably at least 5 years of related working experience. Good communication skills in English language for both spoken and written Developing strong internal and external relationships Responsible for managing IT Outsourcing Helpdesk and EUC service delivery to multiple clients Delivering service that meets SLA and delights the customer, and promoting the continuous improvement of productivity, service quality and customer satisfaction

If this role sounds like the opportunity you seek, don't hesitate to apply and let us discuss it further!

(NOTE) We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to look at other vacancies in Konica Minolta! Seniority level

Seniority level Director Employment type

Employment type Contract Job function

Job function Project Management and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Konica Minolta Malaysia by 2x Sign in to set job alerts for “Service Project Manager” roles.

Manager, Customer Operations and Service Delivery (RID-00544)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Project Manager I Corporate Functions, Group Technology & Digital

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Senior Project Manager, Corporate Core Services Program Management

Federal Territory of Kuala Lumpur, Malaysia 5 days ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Business Analyst / Project Manager (Financial Services)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 year ago Senior Project Manager (Domain in Capital Markets Industry)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Service Delivery Manager (Nationwide) (m/f/d)

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 10 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 4 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Service Delivery Senior Manager (Finance Managed Services)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 23 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago Service Delivery Manager (Nationwide) (m/f/d)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 10 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 day ago Tech Delivery Manager - Core Banking (Deposits)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Senior Project Manager Cybersecurity / Enterprise Security

Senior Project Manager Cybersecurity / Enterprise Security

Senior Manager, Product Delivery Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Tech Delivery Manager (GWB-IDB Products & Transactions) - Digital Banking

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago SR&T Project Manager, Regulatory & Financial Risk

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Tech Delivery Manager (GWB-DBB Boatsize) - Digital Banking

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Assistant Manager, Branch Strategy & Development

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago T&T Manager - ETP As A Service/Opearate (Service Delivery Lead - SAP) - MY

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Technical Delivery Manager - AML/MLS Comp Tech

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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In terms of support case management and reporting, preventive maintenance arrangement and report presentation, service performance assessment, execution of improvement plan, and escalation management, operate as the single point of contact to maintain strong customer connections.

Responsibilities on the Job

Review and create problem case reports for presentation.

Prepare a presentation deck for meetings about service performance.

Hold regular service performance review sessions.

Participate in troubleshooting sessions for escalated situations for communication and reporting.

Plan and carry out preventive maintenance for key customers.

Job Prerequisites

A university degree or technical qualification in Computer Science, Information Technology, or a related field is required.

At least 5 years of expertise in IT networking and cyber security.

Excellent oral and written communication abilities.

Effective time management skills, as well as the ability to operate under pressure and meet tight deadlines.

A team player with good analytical skills and a pleasant approach at work.

Required Qualifications

Ability to write technical documentation.

Ability to detect dangers and grasp technical considerations.

Excellent customer service or project management abilities.

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