792 Service Delivery jobs in Malaysia

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• Take over the services during transition from the project phase to operational phase in order to deliver contracted service commitments.
• Work with the Account Manager and Operation Team to ensures the baseline documents for the services provided to client are up to date.
• Manage service delivery and Service Level Agreements (SLAs) for assigned client(s) ensuring that Ensign’s obligations are met.
• Provide and presents the report to client based on the agreed format and period of reporting.
• Work with the Operation Team to manage and track incident affecting the assigned client, keeping client updated on the incident progress until the incident is closed.
• Work with the Operation Team to provide incident report to client.
• Work with the Change Management team to ensure Service Request(s) and
• Change Request(s) are reviewed and tracked base on the approved processes.
• Work with the Account Manager on client’s feedback for continual service improvement.
• Ensure all opportunities identified are raised to management and account team.
• Perform other duties as required by the management.

Requirements

• Diploma in Information Technology / Information Systems / Computer Science, Business IT or other relevant disciplines.
• At least Four (4) years of IT Service Outsourcing experience with proven ability to work with internal and external parties.
• Excellent interpersonal skills both in written and presentation.
• Strong business acumen and customer focus.
• Demonstrate the drive to excel and achieve goals.
• Self-motivating and pro-active in heading off problems and in identifying new opportunities on the account for Ensign.
• Strong analytical and problem skills, combined with the ability to provide quick resolution to problems.

Preferred Skills /Qualities

• Technical knowledge in IT technology (Operating Systems, Network, Databases).
• Cyber Security knowledge preferred

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service, Consulting, and Project Management
• Industries Computer and Network Security, IT Services and IT Consulting, and IT System Custom Software Development

Referrals increase your chances of interviewing at Ensign InfoSecurity by 2x

Get notified about new Service Delivery Consultant jobs in Petaling, Selangor, Malaysia .

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Join to apply for the Service Delivery Manager role at Konica Minolta Malaysia

Join to apply for the Service Delivery Manager role at Konica Minolta Malaysia

Get AI-powered advice on this job and more exclusive features.

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and developing solution-driven tools.

Job Responsibilities

• Responsible for managing IT Outsourcing Helpdesk and EUC service delivery to multiple client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction
• Delivering service that meets SLA and delights the customer
• Developing strong internal and external relationships
  
  

Job Requirement

• Candidate should possess a Bachelor's Degree or equivalent in Computer Science / Information Technology
• Preferably at least 5 years of related working experience.
• Good communication skills in English language for both spoken and written
• Developing strong internal and external relationships
• Responsible for managing IT Outsourcing Helpdesk and EUC service delivery to multiple clients
• Delivering service that meets SLA and delights the customer, and promoting the continuous improvement of productivity, service quality and customer satisfaction
  
  

If this role sounds like the opportunity you seek, don't hesitate to apply and let us discuss it further!

(NOTE) We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to look at other vacancies in Konica Minolta!

Seniority level

• Seniority level Director

Employment type

• Employment type Contract

Job function

• Job function Project Management and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Konica Minolta Malaysia by 2x

Sign in to set job alerts for “Service Project Manager” roles. Manager, Customer Operations and Service Delivery (RID-00544)

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In terms of support case management and reporting, preventive maintenance arrangement and report presentation, service performance assessment, execution of improvement plan, and escalation management, operate as the single point of contact to maintain strong customer connections.

Responsibilities on the Job

Review and create problem case reports for presentation.
Prepare a presentation deck for meetings about service performance.
Hold regular service performance review sessions.
Participate in troubleshooting sessions for escalated situations for communication and reporting.
Plan and carry out preventive maintenance for key customers.

Job Prerequisites

A university degree or technical qualification in Computer Science, Information Technology, or a related field is required.
At least 5 years of expertise in IT networking and cyber security.
Excellent oral and written communication abilities.
Effective time management skills, as well as the ability to operate under pressure and meet tight deadlines.
A team player with good analytical skills and a pleasant approach at work.

Required Qualifications

Ability to write technical documentation.
Ability to detect dangers and grasp technical considerations.
Excellent customer service or project management abilities.

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In terms of support case management and reporting, preventive maintenance arrangement and report presentation, service performance assessment, execution of improvement plan, and escalation management, operate as the single point of contact to maintain strong customer connections.

Responsibilities on the Job

Review and create problem case reports for presentation.

Prepare a presentation deck for meetings about service performance.

Hold regular service performance review sessions.

Participate in troubleshooting sessions for escalated situations for communication and reporting.

Plan and carry out preventive maintenance for key customers.

Job Prerequisites

A university degree or technical qualification in Computer Science, Information Technology, or a related field is required.

At least 5 years of expertise in IT networking and cyber security.

Excellent oral and written communication abilities.

Effective time management skills, as well as the ability to operate under pressure and meet tight deadlines.

A team player with good analytical skills and a pleasant approach at work.

Required Qualifications

Ability to write technical documentation.

Ability to detect dangers and grasp technical considerations.

Excellent customer service or project management abilities.

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Join to apply for the

Service Delivery Manager

role at

Konica Minolta Malaysia Join to apply for the

Service Delivery Manager

role at

Konica Minolta Malaysia Get AI-powered advice on this job and more exclusive features. At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and developing solution-driven tools.

Job Responsibilities

Responsible for managing IT Outsourcing Helpdesk and EUC service delivery to multiple client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction Delivering service that meets SLA and delights the customer Developing strong internal and external relationships

Job Requirement

Candidate should possess a Bachelor's Degree or equivalent in Computer Science / Information Technology Preferably at least 5 years of related working experience. Good communication skills in English language for both spoken and written Developing strong internal and external relationships Responsible for managing IT Outsourcing Helpdesk and EUC service delivery to multiple clients Delivering service that meets SLA and delights the customer, and promoting the continuous improvement of productivity, service quality and customer satisfaction

If this role sounds like the opportunity you seek, don't hesitate to apply and let us discuss it further!

(NOTE) We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to look at other vacancies in Konica Minolta! Seniority level

Seniority level Director Employment type

Employment type Contract Job function

Job function Project Management and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Konica Minolta Malaysia by 2x Sign in to set job alerts for “Service Project Manager” roles.

Manager, Customer Operations and Service Delivery (RID-00544)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Project Manager I Corporate Functions, Group Technology & Digital

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Senior Project Manager, Corporate Core Services Program Management

Federal Territory of Kuala Lumpur, Malaysia 5 days ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Business Analyst / Project Manager (Financial Services)

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WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago T&T Manager - ETP As A Service/Opearate (Service Delivery Lead - SAP) - MY

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Technical Delivery Manager - AML/MLS Comp Tech

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Get AI-powered advice on this job and more exclusive features. Take over the services during transition from the project phase to operational phase in order to deliver contracted service commitments. Work with the Account Manager and Operation Team to ensures the baseline documents for the services provided to client are up to date. Manage service delivery and Service Level Agreements (SLAs) for assigned client(s) ensuring that Ensign’s obligations are met. Provide and presents the report to client based on the agreed format and period of reporting. Work with the Operation Team to manage and track incident affecting the assigned client, keeping client updated on the incident progress until the incident is closed. Work with the Operation Team to provide incident report to client. Work with the Change Management team to ensure Service Request(s) and Change Request(s) are reviewed and tracked base on the approved processes. Work with the Account Manager on client’s feedback for continual service improvement. Ensure all opportunities identified are raised to management and account team. Perform other duties as required by the management. Requirements Diploma in Information Technology / Information Systems / Computer Science, Business IT or other relevant disciplines. At least Four (4) years of IT Service Outsourcing experience with proven ability to work with internal and external parties. Excellent interpersonal skills both in written and presentation. Strong business acumen and customer focus. Demonstrate the drive to excel and achieve goals. Self-motivating and pro-active in heading off problems and in identifying new opportunities on the account for Ensign. Strong analytical and problem skills, combined with the ability to provide quick resolution to problems. Preferred Skills /Qualities Technical knowledge in IT technology (Operating Systems, Network, Databases). Cyber Security knowledge preferred Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Customer Service, Consulting, and Project Management Industries Computer and Network Security, IT Services and IT Consulting, and IT System Custom Software Development Referrals increase your chances of interviewing at Ensign InfoSecurity by 2x Get notified about new Service Delivery Consultant jobs in

Petaling, Selangor, Malaysia . Service Delivery Manager - Petaling Jaya

Petaling Jaya, Selangor, Malaysia 1 day ago Petaling Jaya, Selangor, Malaysia 1 day ago Service Delivery Manager - Immediate Hiring

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Petaling Jaya, Selangor, Malaysia 1 day ago Kota Damansara, Selangor, Malaysia 2 days ago Kota Damansara, Selangor, Malaysia 2 weeks ago Kota Damansara, Selangor, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 2 days ago Petaling Jaya, Selangor, Malaysia 1 month ago Consultant (National Government & National Security)

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Position Overview

Job Title: Service Delivery Head
Location: Malaysia
Department: Services
Reporting To: CTOO

Tookitaki is seeking a Service Delivery Head to lead the end-to-end implementation of both On-Premise and Compliance-as-a-Service (CaaS) solutions. This role is pivotal in ensuring seamless client onboarding, deployment, and operational excellence, managing complex implementations for financial institutions. The ideal candidate has a proven track record in managing large-scale service delivery, deep expertise in regulatory compliance, and strong leadership skills to drive high customer satisfaction.

Position Purpose

The Service Delivery Head is responsible for overseeing the successful deployment of Tookitaki’s financial compliance solutions, ensuring high-quality implementation across multiple geographies. This role demands strategic leadership, stakeholder management, and operational efficiency, focusing on client satisfaction, regulatory adherence, and continuous process improvements. The Service Delivery Head will also lead a team of project managers, engineers, and support professionals to drive operational excellence in On-Premise and CaaS deployments.

Key Responsibilities

1. End-to-End Service Delivery Management

• Lead the implementation of Tookitaki’s On-Premise and CaaS solutions for global clients.

• Ensure seamless deployment, integration, and handover to operational teams.

• Develop service delivery frameworks and best practices to ensure efficiency.

Client Engagement & Relationship Management

• Serve as the primary escalation point for all major implementation projects.

• Work closely with banks, fintechs, and regulators to ensure smooth deployments.

• Establish a customer feedback loop to enhance service delivery quality.

Team Leadership & Performance Management

• Build and lead a high-performing service delivery team, including Project Managers, Deployment Engineers.

• Define KPIs and performance metrics to drive operational excellence.

• Foster a culture of continuous learning, innovation, and process optimization.

Operational Efficiency & Process Optimization

• Standardize deployment methodologies across On-Premise and CaaS implementations.

• Drive automation and process improvements to enhance scalability and efficiency.

• Implement robust risk management and quality control frameworks.

Regulatory Compliance & Security Alignment

• Ensure all deployments comply with global financial regulatory requirements (GDPR, PCI-DSS, MAS, etc.).

• Work closely with security and compliance teams to maintain operational integrity.

• Implement disaster recovery and business continuity strategies for all deployments.

Cross-Functional Collaboration & Strategic Alignment

• Partner with Product, Engineering, Sales, and Customer Success teams to align service delivery with business objectives.

• Provide regular reports and insights to senior leadership on implementation progress and challenges.

• Drive initiatives to enhance client retention, upsell opportunities, and long-term engagement.

Deployment Timelines SLAs:

• Shared below a detailed expectations for deployment timelines:

• Digital banks: 4-8 weeks.

• Traditional banks: 5-9 months.

• On-premise deployments: up to 12 months.

• These specifics are not included in the JD but are crucial for candidates to understand the complexity and expectations of the role.

Key OKRs

1. Ensure 100% successful go-lives for On-Premise and CaaS implementations within agreed timelines.

2. Achieve high customer satisfaction (CSAT 90%+) across all service delivery engagements.

3. Reduce implementation timelines by 30% through process optimization and automation.

4. Improve team productivity and efficiency metrics by 25% within the first year.

5. Ensure 100% regulatory compliance for all deployments across regions.

Qualifications and Skills Education

• Bachelor’s or Master’s degree in Computer Science, Engineering, Business Administration, or related field.

• PMP, ITIL, or Six Sigma certifications (preferred).

Experience

• 20+ years of experience in service delivery, project management, or implementation leadership.

• Proven expertise in large-scale enterprise solution deployments in financial services, banking, or regulatory technology.

• Strong background in B2B SaaS, On-Premise, and CaaS implementations.

• Experience in working with global clients, regulators, and compliance-driven environments.

Technical Expertise

• Strong understanding of cloud platforms (AWS, GCP, Azure) and on-premise infrastructure.

• Knowledge of AML, fraud detection, and regulatory compliance solutions.

• Proficiency in project management tools (JIRA, Asana, MS Project).

• Experience in automation, DevOps, and process optimization methodologies.

Soft Skills

• Exceptional leadership and stakeholder management abilities.

• Strategic thinker with a data-driven approach to problem-solving.

• Strong negotiation, conflict resolution, and decision-making skills.

• Ability to manage multiple global implementations simultaneously.

Key Competencies

1. Service Delivery Excellence: Ability to lead large-scale technology deployments across multiple regions.

2. Customer-Centric Approach: Strong focus on client success and relationship management.

3. Operational Efficiency: Expertise in process improvement, automation, and team productivity optimization.

4. Regulatory & Compliance Knowledge: Deep understanding of global financial regulations and security protocols.

5. Cross-Functional Leadership: Ability to align technology, operations, and customer success teams.

Success Metrics

1. 100% on-time and successful implementations across all Tookitaki deployments.

2. Achieve customer satisfaction scores (CSAT) of 90%+ for all service engagements.

3. Reduce deployment costs by 20% through process automation and efficiency.

4. Maintain 100% adherence to global regulatory compliance standards.

5. Build and retain a high-performance service delivery team with measurable improvements in productivity.

Benefits

• Competitive Salary & Leadership Incentives.

• Global Leadership Role with exposure to major financial institutions.

• Comprehensive Health & Insurance Coverage.

• Flexible Work Arrangements & Executive Perks.

• Career Growth & Learning Opportunities in a fast-growing AI-driven compliance company.

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Overall, the purpose of a ServiceNow Service Delivery Manager is to ensure that IT services are delivered in a way that meets or exceeds business expectations, while continuously improving service processes and maintaining strong cross-function relationships.

The job title follows ITIL roles and responsibilities.

This is a Global position and individual contributor role.

Objectives of the Service Delivery Manager include:

• Ensuring the tool supports processes efficiently.
• Maximizing benefits for employees through the tool.
• Maintaining stable and secure system operations.
• Coordinating improvement activities across processes.
• Implementing changes within IT security frameworks.
• Providing KPI and reporting system support.
• Managing user access, rights, and licenses.

Responsibilities include:

• Engaging with Process Owners and Managers on tool functionality.
• Prioritizing change proposals collaboratively.
• Initiating and managing tool changes.
• Coordinating with the tool vendor based on requirements.
• Informing employees about operational disruptions and changes.
• Monitoring and addressing tool errors.
• Overseeing license management.
• Rejecting changes conflicting with IT security or lacking coordination.

General Capabilities:

• Strong communication skills in English.
• Planning and coordination skills.
• ITIL knowledge at Foundation level or higher.
• Proactive problem-solving approach.
• Ability to work cross-functionally.
• Business-oriented with experience translating requirements into technical solutions.
• Structured work style.
• Experience in ITSM, process improvement, and reporting.
• Experience with Roadmaps.
• Effective cross-cultural communication skills.

Qualifications and Requirements:

• Bachelor's Degree in Computer Science, Information Systems, Engineering, or related fields.
• 5-7 years of experience in service delivery, especially with ServiceNow.
• Extensive ServiceNow platform configuration, customization, and administration experience.
• Solid understanding of ServiceNow architecture.
• ITIL certification and knowledge of ITSM processes preferred.
• Proven client relationship management skills.
• Proposal development and project estimation experience is a plus.

About Ambu

Ambu has been innovating since 1937, providing solutions for healthcare professionals and patients worldwide. Headquartered near Copenhagen, Denmark, Ambu employs about 4,500 people across Europe, North America, and Asia Pacific, focusing on endoscopy, anesthesia, and patient monitoring solutions.

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OVERVIEW

• To support Project Management Team including tracking status of deliverables and milestones, issue coordination, planning, reporting, and coordinating activities in support of quality objectives.
• Manage and direct large and small IT infrastructure or software application projects, including procurement, resources acquisition, budgeting, developing, monitoring and controlling schedules, identifying and resolving issues and risks, and communicating status to stakeholders.
• Manage and drive IT project according to Project Delivery Framework, ensure correct job scope, delivering
• Projects on time, within budget, as designed that meet customer requirement.
• Work effectively with IT Operation team, end user, third party vendors, and senior management in accomplishing project objectives.
• Develop and maintain project documentation including schedules/timelines, technical document and various detailed plans for Implementation, Communication, Risk Management, Deployment and others as required.
• Oversee change requests associated with the project.
• Oversee vendor performance and procurement related to the project.
• Drive project work to completion.
• Develop and maintain status reports, decision and issue log.

REQUIREMENTS

• Bachelor Degree in relevant field.
• Minimum 8 years of working experience in project management and proven track record delivering medium to large scale IT project.
• Proficiency with Microsoft Project, Word Excel and PowerPoint.
• Well versed in delivery of IT projects from requirements, through design, build, test and training.
• Strong analytical, problem solving and process.
• Good observation skills and creativity.
• Good in planning making and organisational skills.

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