831 Service Coordinator jobs in Malaysia

Crown Equipment Sdn. Bhd. is in search of a committed and talented professional to become part of our team as a Customer Service Coordinator (CSC). In this role, you will have experience in offering frontline support to both customers and technicians in a service-oriented environment. You will be adept at managing service call coordination, processing job cards, handling invoicing, and overseeing document control to ensure smooth field service operations and high levels of customer satisfaction.

We are looking for a proactive individual with a robust technical background and a strong passion for problem-solving. If you are keen to enhance your skills and be part of a team that prioritizes quality, safety, and innovation, Crown Equipment Sdn. Bhd. is the ideal place for you to further your career.

Key Responsibilities:

• Responded promptly to customer inquiries and service complaints, ensuring clarity on service agreements and timely breakdown assistance.
• Acted as a key point of contact for Field Service Technicians, coordinated and dispatched service calls daily.
• Accurately entered job cards to support timely billing and maintain monthly service budget targets.
• Managed purchase orders, quotations, credit notes, and RFIs; ensured accurate system entry and job closure tracking via Microsoft Excel.
• Monitored breakdown and PMP service screens to ensure proper scheduling and closure of jobs; maintained detailed customer and truck service history.
• Coordinated closely with PMP Sales to verify all active PMP contracts and service readiness.
• Maintained inventory of service documentation (job cards, check sheets); ensured accurate records and prompt invoicing to customers.

• Diploma or Degree in Business Administration, Customer Service, Logistics, Mechanical Engineering, or related field.
• SPM holders with relevant experience may also be considered.
• 1–3 years of customer service or coordination experience, preferably in automotive, logistics, machinery, MHE (material handling equipment), or industrial equipment sectors.
• Experience in after-sales service, field service coordination, or contract service management is a strong advantage
• Excellent communication and interpersonal skills (English and Bahasa Malaysia.
• Good coordination and follow-up skills with technicians, customers, and internal departments.
• Familiarity with service scheduling, job dispatching, and maintenance tracking.
• Strong problem-solving and customer-handling skills.
• Basic technical understanding of forklifts or MHE is a plus.
• Competency in Microsoft Office (especially Excel, Outlook) and ERP systems, AS400, etc.

• Laptop provided
• Mobile phone provided
• Overtime entitled
• Insurance benefit: GHS-Inpatient, GHS-Outpatient, GP-Specialist, GPA & GTL
• Unlimited amount for panel clinic

Employment Type: Full-Time

Responsibilities: * Processing customers' orders including sea & air (export & import) shipments, local & cross-border trucking, customs clearance & OGA handling.
* Engage, coordinating & building relationship with customers & vendors.
* To support marketing team in pricing & quotation.
* Optimising available resources to address and solve logistics issues.
* Meticulous in jobs handling.
* Complying to all export & import rules and regulations.
* Maintaining accurate & consistence jobs records & billings.

Job Location: Johor

Other Location: Taman Molek, Johor Bahru

Years of Experience: 2

Age Range of Candidate: 25 - 45

Monthly Salary: MYR2200-MYR3500

Requirements: * Candidate must possess at least a Diploma in Logistics/Business Studies/Commerce/Marketing or equivalent qualification.
* Candidate must be able to speak & write in fluent English & Malay Language (Mandarin is an added advantage).
* Proficiency in Microsoft Words, Excel & Power Point.
* Fast learner, dedicated, motivational and a good team player.
* Able to work under pressure and demanding deadlines.
* Good communication skills.
* Min 2 years experiences in similar industry.

Job TitleService Coordinator

Do you want to help our key customers focus on their core business? Do you have a strong affinity with delivering on-site maintenance services in a performance-based service contract? Do you have a passion to coordinate spare parts, inventory and purchasing for maintenance contract? Then start a new
challenge in your career and come and join our APAC Services organization.

Your department
Service Operations is part of the APAC Services organization. Life-cycle services accounts for more than 20% of the total sales at Vanderlande. At Vanderlande, we believe in long term relationships with our customers. We want to take ownership of the material handling processes to ensure we can improve our customer’s competitive position. The key to our Service approach is that we continuously capture specialized material handling know-how in global principles implemented and executed by local people. This approach ensures that customer receive Service that is based on a combination of world-class knowledge and local expertise from Vanderlande’s experienced team. We now employ over 1,350 FTE at more than 100+ different sites worldwide for the divisions Airport, Parcel & Postal, and Warehousing.

Your role
Vanderlande provides its customers with life-cycle services for material handling systems. Maintenance Services on MHS equipment on site is an integrated and important part of our core business as a company. Vanderlande focuses on continuously improving by intense cooperation between all the
disciplines within our company together with our customers. In this challenging role, you will serve all the customers in the region as Service Contract Coordinator. You will be responsible for the Service Contract management for all the maintenance contracts. You will be working during office hours.

Your profile

• Bachelor degree/diploma in Business, Finance, Industrial, Engineering or related field

• 1 to 2 years’ experience with service contract management and as well as relevant job experience with procurement department.

• Manage and track the scope of work of each contract deliverable and completion.

• Scope of service contract mainly cover the following: Hotline support, Preventive maintenance visits, Inspection visits, Health Checks, Emergency on-site support, System Monitoring, Anti-Virus and Spare Parts.

• Setup and maintain service contracts in the system.

• Prepare quotation and invoicing for emergency on-site support.

• Assist finance department with invoicing and receivables.

• Generate reports and monitor performance KPI’s.

• Support spare parts department with enquires, orders, and deliveries.

• Communication and coordination with customer, supplier, and internal department.

• Ability to work with computerized maintenance management system (CMMS).

• Good Reading, Writing and Speaking skills in English language and local language.

Our Offer
In the challenging and responsible position of Service Contractor Coordinator, you will get the opportunity to contribute to the growth and profitability of Vanderlande Industries. An organization which has been elected as ‘Top Employer’ and ‘Best Employer’ for several years in a row.

Contact
If you want to take on this demanding challenge, apply now by filling in the application form and upload your resume.

Do you want to help our key customers focus on their core business? Do you have a strong affinity with delivering on-site maintenance services in a performance-based service contract? Do you have a passion to coordinate spare parts, inventory and purchasing for maintenance contract? Then start a new
challenge in your career and come and join our APAC Services organization.

Your department
Service Operations is part of the APAC Services organization. Life-cycle services accounts for more than 20% of the total sales at Vanderlande. At Vanderlande, we believe in long term relationships with our customers. We want to take ownership of the material handling processes to ensure we can improve our customer’s competitive position. The key to our Service approach is that we continuously capture specialized material handling know-how in global principles implemented and executed by local people. This approach ensures that customer receive Service that is based on a combination of world-class knowledge and local expertise from Vanderlande’s experienced team. We now employ over 1,350 FTE at more than 100+ different sites worldwide for the divisions Airport, Parcel & Postal, and Warehousing.

Your role
Vanderlande provides its customers with life-cycle services for material handling systems. Maintenance Services on MHS equipment on site is an integrated and important part of our core business as a company. Vanderlande focuses on continuously improving by intense cooperation between all the
disciplines within our company together with our customers. In this challenging role, you will serve all the customers in the region as Service Contract Coordinator. You will be responsible for the Service Contract management for all the maintenance contracts. You will be working during office hours.

Your profile

• Bachelor degree/diploma in Business, Finance, Industrial, Engineering or related field

• 1 to 2 years’ experience with service contract management and as well as relevant job experience with procurement department.

• Manage and track the scope of work of each contract deliverable and completion.

• Scope of service contract mainly cover the following: Hotline support, Preventive maintenance visits, Inspection visits, Health Checks, Emergency on-site support, System Monitoring, Anti-Virus and Spare Parts.

• Setup and maintain service contracts in the system.

• Prepare quotation and invoicing for emergency on-site support.

• Assist finance department with invoicing and receivables.

• Generate reports and monitor performance KPI’s.

• Support spare parts department with enquires, orders, and deliveries.

• Communication and coordination with customer, supplier, and internal department.

• Ability to work with computerized maintenance management system (CMMS).

• Good Reading, Writing and Speaking skills in English language and local language.

Our Offer
In the challenging and responsible position of Service Contractor Coordinator, you will get the opportunity to contribute to the growth and profitability of Vanderlande Industries. An organization which has been elected as ‘Top Employer’ and ‘Best Employer’ for several years in a row.

Contact
If you want to take on this demanding challenge, apply now by filling in the application form and upload your resume.

Homage Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the B2B Service Coordinator role at Homage

Homage Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia

15 hours ago Be among the first 25 applicants

Join to apply for the B2B Service Coordinator role at Homage

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A Service Coordinator at Homage serves as the key point person overseeing care plan management and delivery for clients, and partner organisations, in partnership with our Care Professionals and internal operations and product teams. Our Service coordinators take on their role with a heart for care impact, alongside a strong sense of ownership of client care experience and success, ensuring effective logistics coordination while maintaining clear expectations and timely communication across all parties. You will work towards solutions that support smooth care delivery and achieve continuously impactful care outcomes . Homage is committed to delivering compassionate, personalised home-based care and nursing services. Our mission is to make a positive impact for care recipients, providers, and partners, always prioritising the experiences of those we serve and building trust through value-based care.

Care Coordination and Fulfilment

• Manage and oversee care schedules, proposals, and adjustment requests, including changes and cancellations efficiently.
• Collect client and care professional feedback and partner with cross functional operations, clinical and technology teams to improve care experience
• Ensure client needs are reflected accurately on the defined care plans and ensure any updates are handled with care and sensitivity
• Follow up on visit fulfilment to ensure seamless care continuity. Engage care professionals and secure them for visits.
  
  
  

• Act as the primary point of contact and introduce yourself to the client.
• Handle all communications with the assigned client.
• Manage expectations of clients, partners, and care professionals effectively.
• Manage internal and external communications across various channels (e.g., WhatsApp, calls, SMS, internal tools) within specified SLAs.
• Ensure prompt responses, resolve inquiries efficiently, and aim for first-contact resolution to maintain high customer satisfaction.
• Monitor internal channels regularly to address messages and follow-ups in a timely manner.
  
  
  

• Oversee incident resolution and root cause analysis in accordance with Homage's Incident Management Framework and Protocol by addressing reported cases daily and coordinating with relevant parties.
• Ensure operational incidents for both consumers and care professionals are investigated and resolved within SLAs. Address high-priority incidents promptly and escalate to relevant parties when needed.
• Manage claims disputes and follow up to ensure timely resolution.
  
  
  

• Communication and Organisational Skills
• Communicate clearly and empathetically with care clients.
• Manage multiple tasks and cases efficiently with strong time management to ensure smooth coordination of services.
• Problem-Solving and Conflict Resolution
• Identify issues quickly and find effective solutions and use critical thinking to handle complex situations and incidents.
• Resolve conflicts and mediate to promote teamwork and a positive working environment.
• Attention to Detail
• Ensure accuracy in documentation and care plan updates and stay alert to client needs and service requirements.
• Interpersonal and Advocacy Skills
• Build trust and collaborate effectively with clients, NOK, care managers, and care professionals.
• Advocate for client needs while negotiating compromises when necessary, adhering to protocols.
• Technical Skills
• Use care management tools and know when and how to report urgent technical issues affecting care plans.
• Cultural Competence
• Respect and respond to diverse cultural backgrounds and provide personalised care.
• Resilience and Emotional Intelligence
• Manage stress and emotional challenges in care coordination.
• Show empathy to support clients through tough situations.
• Ownership and Teamwork
• Take responsibility for care plans and ensure positive outcomes.
• Promote effective communication and teamwork among colleagues.
• Flexibility and Adaptability
• Adjust to changes in workflow and procedures to meet updated guidelines.
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Hospitals and Health Care

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This job is for an Account Admin Executive/Customer Service Coordinator. You might like this job because you’ll help manage finances and improve customer relationships, making a direct impact on the business's success!

Responsible for the planning, managing and running of all the finance activities & operations of the subsidiary branch (Assembly Industry). Assist for the daily local operations and internal office processes for our subsidiary branch.

• Oversee accounting functions, including financial reporting, records, compliance with regulatory requirements, and all related activities.
• Assist in audits and ensure compliance with internal policies and external regulations.
• Manage and maintain relationships with stakeholders to ensure compliance and facilitate negotiations as needed.
• Assist headquarters with local operations & administrations, including employee relations, customer enquiries, and billing activities.
• Collaborate with cross-functional teams to support operational goals.
• Prepare and present financial and operational reports to senior management.
• Monitor and improve internal office processes for efficiency and effectiveness.
• To manage ad hoc task assigned by management from time to time

Customer Service Coordinator:

Response to customer enquiry & ordering, monitor & arrangement of logistic matter, handling customer complaint and maintain good relationship with our customer and colleague.

• Provide outstanding customer service to improve customer satisfaction and relationship
• Prepare Sales order (cash) and Delivery order (DO)
• Monitor and arrangement of logistic matter for product order delivery time to ensure on-time delivery to customers
• Handle incoming phone calls related to; return material requests, product sample and order referrals, sales promotions and etc
• Alert customer on delivery and flow issues in advance
• Maintain database of customer sales order and invoicing records
• Attend to customer enquiries, complaints and customer service
• Maintain proper and on time filing
• Well maintain CRM record
• To manage ad hoc task assigned by management from time to time
• Provide outstanding customer service to improve customer satisfaction and relationship
• Prepare Sales order (cash) and Delivery order (DO)
• Monitor and arrangement of logistic matter for product order delivery time to ensure on-time delivery to customers
• Handle incoming phone calls related to; return material requests, product sample and order referrals, sales promotions and etc
• Alert customer on delivery and flow issues in advance
• Coordinate, analyze and improve customer service functions to meet Company goals
• Maintain database of customer sales order and invoicing records
• Assist in sales & marketing activities and inventory control maintenance
• Attend to customer enquiries, complaints and customer service
• Maintain proper and on time filing
• Well maintain CRM record
• Anticipate in ISO activities
• To manage ad hoc task assigned by management from time to time

Account Admin Executive

• Diploma or Degree in Accounting, Finance, Business Administration, or related field.
• Minimum 1–2 years of relevant working experience in accounting and administrative support roles.
• Familiarity with accounting software (e.g. SQL) is preferred.
• Experience handling full or partial set of accounts is advantageous.
• Good command of Microsoft Office tools, especially Excel (pivot table, VLOOKUP, etc.).
• Responsible, well-organized, and able to meet deadlines.
• Proactive and able to work independently with minimal supervision.
• Proficient in written and spoken Mandarin, English and Bahasa Malaysia

Customer Service Coordinator

• SPM/Diploma or equivalent
• Or Min 2 years’ experience in related field
• Maturity, responsible and friendly
• Accurate, efficient and organized with the ability to priorities tasks as needed
• Professional, confident and diplomatic when liaising with others
• Good time management and ability to multitask
• Strong verbal and written communication skills in Mandarin, English and Bahasa Malaysia

Precision Service, Lasting Connections

Our client, Irwin Solutions, is a trusted provider of customer communication and service coordination for leading automotive dealerships in Australia. With a focus on retention, safety, and satisfaction, they power exceptional customer experiences that build long-term loyalty in the auto service industry.

Job Description

As a Customer Service Coordinator, you'll be the voice of dealership care-following up on repairs, satisfaction, and service retention, while ensuring every customer interaction is prompt, professional, and impactful.

Job Overview

Employment type: Full-time

Shift: Day Shift, Mon-Fri (7:00 AM - 4:00 PM)

Salary: 4000-6000 MYR

Work setup: Onsite, Malaysia

Exciting Perks Await!

• Day shift schedule
• Fixed weekends off
• Prime office location in Kuala Lumpur
• Government benefits
• Eight (8) days annual leave
• Career growth opportunities
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )

The Qualifications We Seek

• Excellent verbal and written communication skills in English
• Proficiency in Mandarin is preferred but not required
• Minimum of 2 years experience in customer service , call centers , automotive , or CRM-related roles
• Strong customer service mindset focused on satisfaction and retention
• Professional communication skills with the ability to represent various dealerships
• Ability to manage and track multiple customer interactions and appointments
• High attention to detail in documenting and tracking follow-ups
• Basic knowledge of automotive components (e.g., brakes, tires)
• Confidence in persuasive communication to promote necessary repairs

Your Daily Tasks

Customer Follow-Up for Dealerships:

• Contact customers who declined recommended repairs
• Educate customers on safety and performance benefits of completing repairs
• Schedule repair appointments and coordinate with service teams

Customer Satisfaction Follow-Up:

• Reach out to confirm satisfaction post-service
• Collect and report feedback to improve service quality

Customer Retention Follow-Up:

• Maintain regular contact with previous customers
• Send reminders for upcoming services and promote offers

Other Follow-Up:

• Perform other follow-up tasks as needed by the dealership

Customer Communication:

• Maintain professional communication across phone, email, and CRM channels
• Assist with payments, financing options, and repair explanations

Record Keeping & Reporting:

• Log all interactions in CRM with accuracy
• Report follow-up outcomes, satisfaction scores, and retention rates

Collaboration with Dealership Service Advisors:

• Stay aligned with service advisors on updates and customer insights
• Relay feedback to optimize service delivery

Compliance and Customer Safety:

• Educate customers on safety risks related to delayed repairs
• Ensure all interactions align with Australian automotive regulations

Inbound Call Handling:

• Answer calls to book appointments and handle inquiries
• Deliver excellent service for a positive caller experience

Administrative Duties:

• Maintain and update customer records
• Support general administrative tasks

Welcome to Emapta Malaysia!

Our diverse roster of over 1000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.

Be part of Emapta's story - a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

#EmaptaEra

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HOSTMOST ENGINEERING (S) PTE. LTD.

100 PASIR PANJANG, 100 PASIR PANJANG ROAD 118518

Permanent

Non-executive

1 year exp

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