What Jobs are available for Service Associate in Malaysia?

**About the Role:**
**Grade Level (for internal use):**
08
**The Role: Client Service Associate**
**The Team:** The Client Service Associate (CSA) team is dedicated to delivering exceptional frontline service to customers and prospects, ensuring they have a positive experience with S&P Commodity Insights products and services. This high-performance team values professionalism, effective communication, and responsiveness, fostering a dynamic environment where collaboration is key to addressing customer needs. What sets this team apart is its commitment to meticulous record-keeping and proactive follow-up, which not only resolves issues efficiently but also enhances overall client satisfaction and service quality.
**The Impact:** The Client Service Associate (CSA) plays a crucial role in driving business success by acting as the primary point of contact for customers and prospects, ensuring that their inquiries are handled efficiently and effectively. By delivering high-quality service and resolving issues promptly, the CSA not only enhances client satisfaction but also fosters long-term relationships that can lead to increased loyalty and repeat business. This position matters significantly as it directly impacts customer perceptions of S&P Commodity Insights, shaping the overall reputation of the company in the market and contributing to its competitive advantage.
**What's in it for you:**
o Growth and Development Opportunities: As a Client Service Associate, you will have the chance to enhance your skills in customer service, communication, and problem-solving, paving the way for career advancement within the organization.
o Exposure to Industry Leaders: This role provides direct interaction with key clients and industry stakeholders, offering valuable insights into market dynamics and the opportunity to build a professional network with policy makers and market leaders.
o Global Nature of the Role: Working within a high-performance client services department, you will engage with a diverse range of clients across different regions, gaining a global perspective on the commodities market and enhancing your cultural competency.
o Impact on Client Satisfaction: You will play a vital role in shaping client experiences and perceptions of S&P Commodity Insights, making a meaningful contribution to the company's reputation and success in the market.
**Responsibilities:**
o Exceptional Customer Support: Provide outstanding assistance to clients via various interaction methods, ensuring a seamless service experience.
o Comprehensive Inquiry Resolution: Address and resolve client inquiries related to products, billing, technical issues, and account changes with thorough and accurate solutions.
o Case Resolution Focus: Maintain an active focus on resolving customer cases efficiently, demonstrating patience and professionalism throughout the process.
o Proactive Complaint Follow-Up: Ensure timely follow-up on customer complaints, making clients feel valued and addressing their concerns effectively.
o Salesforce Compliance: Adhere to Salesforce.com procedures, delivering actionable metrics that support S&P Commodity Insights and its business partners.
o Upselling and Growth Contribution: Identify upselling opportunities and engage potential clients, contributing to the overall growth and success of the organization.
**What We're Looking For:**
· Candidates must possess at least a bachelor's degree in any field; a background in Finance, Technology, Marketing, Business Administration, or a related field is preferred but not required.
· A minimum of 3-5 years of experience in financial services, trading, or with energy data providers is advantageous.
· Strong communication skills are essential for this role; experience in a client-facing environment and/or web-based product training is a plus.
· Flexibility to work during EMEA-based working hours
· Must be tech-savvy and comfortable operating in a fast-paced, data-driven environ
**About S&P Global Commodity Insights**
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Penang-Jalan, Pulau Pinang (Penang), Malaysia

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.
**How you create impact**
You will support customers by providing helpful information, answering queries, + responding to complaints and feedback. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
**What we would like you to bring**
+ To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
+ To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
+ To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
+ To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
+ To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
+ To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
+ To create, review + refine customer reports.
+ To ensure delivery against all financial targets + strategic objectives.
**What's in it for you**
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.
**How you create impact**
You will support customers by providing helpful information, answering queries, + responding to complaints and feedback. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
**What we would like you to bring**
+ To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
+ To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
+ To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
+ To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
+ To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
+ To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
+ To create, review + refine customer reports.
+ To ensure delivery against all financial targets + strategic objectives.
**What's in it for you**
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.
**How you create impact**
You will support customers by providing helpful information, answering queries, + responding to complaints and feedback. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
**What we would like you to bring**
+ To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
+ To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
+ To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
+ To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
+ To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
+ To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
+ To create, review + refine customer reports.
+ To ensure delivery against all financial targets + strategic objectives.
**What's in it for you**
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

**Description**
American Express invites you to share your resume so you can be considered for future Customer Care Professional (English speaker) opportunities in the Kuala Lumpur office.
**Areas of opportunities may include**
+ Communication Techniques
+ Time management
+ Emotional Maturity
+ Adaptability
+ Going the extra mile
**Responsibilities:**
+ Deliver world-class customer service, while responding to customer's inquiries and concerns via calls either for the US or Singapore market.
+ Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the customer and American Express.
+ Assess our customers' needs and suggest/promote alternative products or services.
+ Meet and exceed quality goals, compliance regulations and productivity targets.
+ Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
+ Document necessary information, such as payment details, customer's change of details, change of address and travel notifications.
+ Re-prioritize and adapt to an ever-changing environment.
**Qualifications:**
+ Fluent in English (verbal and written) with strong interpersonal skills.
+ Minimum 1 year of customer service experience.
+ Assertiveness to handle difficult conversations.
+ Excellent negotiation, influencing and resourcefulness skills.
+ Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail.
+ Demonstrate personal excellence by remaining positive in difficult situations.
+ Display a passion to serve by delivering outstanding service in every interaction with our customers.
+ The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools.
+ Ability to work on a 24/7 rotating roster.
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**

**Description**
American Express invites you to share your resume so you can be considered for future Customer Care Professional (Cantonese Speaker) opportunities in the Kuala Lumpur office.
**Areas of opportunities may include**
+ Communication Techniques
+ Time management
+ Emotional Maturity
+ Adaptability
+ Going the extra mile
**Responsibilities**
+ Deliver world-class customer service, while responding to customer's inquiries and concerns via calls for the Hong Kong market
+ Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer and American Express.
+ Assess our customers' needs and suggest/promote alternative products or services.
+ Meet and exceed quality goals, compliance regulations and productivity targets.
+ Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
+ Document necessary information, such as payment details, customer's change of details, change of address and travel notifications.
+ Re-prioritize and adapt to an ever-changing environment.
**Minimum Qualifications**
+ Diploma or bachelor's degree is preferred.
+ Proficiency in Cantonese, English and Mandarin (verbal and written)
+ Customer service experience with exceptional listening and relationship building skills.
+ An open, flexible, and team-oriented personality
+ Positive attitude and growth mindset, demonstrated through desire to learn and adapt.
+ Analytical and problem-solving skills with strong attention to detail
+ Ability to work in a fast-paced metric driven environment.
+ Proficient at multitasking and navigation with multiple systems.
+ Flexible to shifts hours and work during Malaysia public holidays whenever necessary
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**

**Date Posted:**

**Country:**
Malaysia
**Location:**
Sigma Elevator (M) Sdn Bhd, 15-02 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia
**Role Overview**
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
Sigma is growing and we are recruiting a Senior Associate, Service Sales to cover Klang Valley territory and reporting to the Service Sales Manager. The main goal of the role is to achieve sales growth through developing a customer prospect pipeline focusing on winning new maintenance contracts, with additional responsibility for selling incremental repair projects.
**Duties and Responsibilities:**
+ Manage a portfolio of elevator units through maintaining good working relationships with existing customers.
+ Serve as primary contact for timely resolution of customer needs surrounding inquiries.
+ Develop new customers via cold calling, networking, bids and tenders.
+ Develop your own sales strategy to achieve sales targets.
+ Use Sigma's sales tools to effectively track opportunities, pipeline, and forecast sales results.
+ Conduct sales negotiations and close deals.
+ Collaborate with fellow team members, including other sales representatives and field colleagues.
**Requirements:**
+ Possesses a business or technical degree or have completed training related to the industry or 3 years of prior work experience.
+ Initial experience in the sale of technical service agreements requiring consultation.
+ Strong customer and service orientation, including excellent interpersonal skills.
+ Characterized by a high level of commitment and reliability.
+ Target focused, with the ability to work at pace in a demanding, complex, corporate organization.
**What's In it For Me / Benefits**
+ You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
+ We offer you remuneration in accordance with local standards.
+ The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program.
Apply today to join us and build what's next.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. 
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
**_Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at **
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

**Description**
American Express invites you to share your resume so you can be considered for future Customer Care Professional - Japanese speaker (Voice) opportunities in the Kuala Lumpur office.
**Areas of opportunities may include**
+ Communication Techniques
+ Time management
+ Emotional Maturity
+ Adaptability
+ Going the extra mile
**Job Responsibilities:**
+ Support the Japanese market - handle incoming / outbound calls from American Express card members
+ Deliver extraordinary service by following our Relationship Care philosophy: tailoring unique solutions for each customer, reinforcing the benefits of card membership, providing relevant offers that deepen customer engagement and result in measurable value for our card members
+ Using tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
+ Handle authorizations calls from merchants and partners to enable spend.
+ Monitor High Risk Accounts of American Express.
+ Meet performance goals that include, but are not limited to, customer experience and efficiency metrics: customer satisfaction (as measured by survey results), average call handle time, schedule adherence, quality and compliance standards, customer experience and efficiency metrics
**Qualifications**
+ Fluency in the Japanese language - ability to speak and read as you will be supporting the Japan Market
+ Customer service experience understanding that "Customer Care" is to respond the genuine needs.
+ Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a Windows environment.
+ Strong ability to problem-solve and create customized solutions for card members
+ Adaptability and flexibility to effectively navigate a variety of card member situations
+ Self-awareness and resilience to manage a steady volume of customer calls while balancing performance metrics
+ Accountability and willingness to accept and implement coaching and feedback in order to achieve individual and team performance goals
+ Degree and above, with at least 3 years' experience in the relevant field. Diploma, with at least 5 years' experience in the relevant field. Technical Certificate or equivalent, with at least 7 years' experience in the relevant field. (For the purpose of EP application)
+ More than 2 years' experience in industries related to hospitality/retail/Call center/Sales
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
The Customer Service Executive plays a key role in managing customer interactions, resolving inquiries, and ensuring the seamless execution of services. This position supports sales initiatives and contributes to business growth by coordinating across customers, shippers, agents, and internal teams. It requires a strong blend of customer service expertise, sales support capabilities, and logistics coordination.
**How you create impact**
+ Oversee order entry and processing to ensure smooth and efficient operations
+ Coordinate with internal teams to facilitate timely and accurate service delivery
+ Monitor shipment progress and proactively provide updates to customers
+ Ensure customer orders comply with delivery timelines, service quality standards, and regulatory requirements
+ Address customer inquiries and complaints promptly, escalating to management when necessary
+ Maintain clear and consistent communication with customers regarding order and shipment status
+ Accurately document customer interactions, sales activities, and service-related issues
+ Compile reports on customer feedback, sales performance, and areas for service improvement
+ Support KPI tracking to evaluate customer service effectiveness
+ Collaborate with logistics, finance, and operations teams to deliver a seamless customer experience
**What we would like you to bring**
+ Minimum diploma or equivalent educational background
+ Excellent communication and interpersonal abilities
+ Proficient in both English and Malay for effective verbal and written communication
+ Strong multitasking skills with the ability to manage competing priorities
+ Solid proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
+ Demonstrated problem-solving capabilities and conflict resolution skills
**What's in it for you**
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.