794 Service Associate jobs in Malaysia

This job involves being a friendly point of contact for guests, assisting with their needs via chat, phone, or email. You will solve problems and enhance guests' stays while working with a supportive team.

• Provide professional support through chat, phone, and email, ensuring prompt and accurate responses.
• Act as the first point of contact for check-in, cleaning, maintenance, and check-out issues, taking ownership of guest concerns.
• Perform basic troubleshooting for common technical issues like Wi-Fi resets and boiler repressuring.
• Maintain high-quality and professional interactions with guests.
• Proactively address guest concerns and provide solutions to ensure satisfaction.
• Stay updated with GuestReady's processes, tools, and system changes.
• Keep detailed records of guest interactions in our system.
• Find creative solutions to guest requests for an exceptional experience.

• Excellent written and spoken English . Additional languages like French or Portuguese are a plus.
• Strong problem-solving skills and quick thinking.
• Ability to multitask in a fast-paced environment.
• Comfortable with technology and troubleshooting.
• Experience in customer service, hospitality, or related fields .
• Flexibility to work early mornings, weekends, and holidays.
• Positive attitude, proactive approach, and attention to detail.

• Customer Support
• Customer Complaint Resolution
• Guest Relations
• Support Services
• Critical and Strategic Thinking
• Multitasking
• Troubleshooting

• Competitive insurance and extensive medical benefits, including outpatient, dental, eyesight, and mental health coverage for full-time staff.
• Flexible work-from-home setup with in-office days to promote collaboration.

• Work with an international team in a fast-paced startup environment offering growth opportunities.
• Casual work style with a fully stocked office pantry.

• Provision of laptops and necessary software.
• Allowances for office work, with incentives for weekend and night shifts.

Company Overview: GuestReady offers hospitality management services, ensuring excellent guest experiences and helping property owners maximize revenue through smart, tech-driven property management. Our platform features a curated selection of homes for high-quality stays.

We are currently seeking a Customer Service Associate to join DHL eCommerce Malaysia!

The Customer Service Associate will be responsible to deliver the full spectrum of DHL eCommerce Customer Service by providing professional, responsive and reliable service to our customers; contacting us through the various interaction channels. Incumbent must have the mind-set and attitude that Customer Service is a key differentiator of our business.

Essential Duties and Responsibilities

Customer Service Management

• Act as the primary contact for customers and liaise with vendors on the service delivery to customers.
• Assist customers in resolving service issues, complaints and claims compensation promptly.
• Enhance service experience through delivering professionalism and empathy when dealing with each individual customer with varying needs and demands.

Stakeholder Management

• Liaise with Operations Team and other functions to achieve prompt and efficient resolution of customer issues and queries.
• Actively promote the exchange and adoption of new processes, procedures and work instructions to create more efficient as well as productive work systems.

Process Management

• Promptness in arranging for shipment pick up or handling of exceptions.
• Provide responsive reply to general customers' email enquiries or via other interaction channels
• Provide timely updates to customers on shipment tracking status.
• Timely management of complaints and claims compensation.

Desired Skills / Qualifications

• Good communication skills (English and local language)
• Mandarin speaker will be an additional advantage
• Live Chat skills.
• Minimum 1 year of related industry experience.
• Fresh Graduates are encouraged to apply

Minimum Educational Qualification

• GCE 'O' Levels or equivalent educational certificate
• GCE 'A' Levels or Diploma or Higher School Education (preferable)

• Respond to member inquiries via phone, email, or chat promptly and professionally.
• Provide accurate and detailed information about services and policies.
• Resolve member issues effectively by coordinating with internal teams when necessary.
• Maintain accurate records of all interactions in the company's system.
• Identify and escalate complex issues to the appropriate department for resolution.
• Support members in navigating the company's services and resources.
• Ensure compliance with company policies and industry regulations during all interactions.
• Contribute to improving service processes by providing feedback and suggestions.

A successful Member Services Representative should have:

• A strong customer service background, preferably in the healthcare industry.
• Must have excellent verbal and written communication skills in English, with proficiency in Japanese (JLPT N1 or N2 required; native speakers welcome)
• Proven ability to handle inquiries and resolve issues in a professional manner.
• Attention to detail and capability to maintain accurate records.
• Adaptability to work in a fast-paced environment with a focus on member satisfaction.
• Familiarity with CRM tools or similar systems is beneficial.

• Competitive salary range with language allowance
• Permanent position with opportunities for career growth.
• Comprehensive training to support professional development.
• Inclusive and supportive work environment within the healthcare industry.
• Attractive leave policies and additional benefits for employees.

This is a fantastic opportunity to join a reputable organization and play a key role in delivering exceptional member services. Apply now to make a difference in the healthcare industry!

• Act as the main liaison between the customer and internal departments.
• Handle customer inquiries, order processing, and delivery coordination.
• Monitor and follow up on customer orders, production status, and shipment schedules.
• Communicate clearly with production, planning, logistics, and engineering teams to meet customer requirements.
• Provide prompt updates to customers on order status, issues, and delivery changes.
• Manage customer complaints, feedback, and resolve service-related issues quickly.
• Coordinate customer audits, quality concerns, and engineering change requests (ECO).
• Track customer forecasts and update internal planning teams.
• Ensure customer documentation, reports, and delivery records are accurate and on time.
• Maintain good, professional relationships with dedicated customer accounts.
  
  

• Fresh graduates are encouraged to apply.
• Previous experience in customer service or related fields (e.g., telemarketing, billing, customer liaison) will be an advantage, but is not essential.
• Proficient in basic computer applications such as Microsoft Excel and Word.
• Possess good communication and interpersonal skills.
• Able to multi-task, prioritise workload, and manage time effectively.
• Proficiency in Mandarin is required to liaise with customers from China.
  
  

• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Medical & Insurance Coverage
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Career Progression opportunities - you maybe able to get promotion easily.

Lalamove Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

We are building a world class Customer Services team. The Customer Service Associate role is one of the most important positions in our company because you have the highest touch points with our users and drivers! As our Lalamove ambassador, whether our clients or drivers have a positive experience depends on you!

Does providing problem-solving resources, and keeping your customers happy bring satisfaction to you? Join the team at Lalamove and experience first hand, the thrill of disrupting the logistics industry all while providing excellent customer service. This role suits someone who is positive, outgoing and customer-oriented. To succeed, you must be passionate about our business.

Think you are up for it? Apply now!

What You’ll Do

• Inquiry management (inbound and outbound): Provide support to our users and drivers by answering their questions in a proactive, clear and efficient manner.
• Handle customer and driver complaints: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction.
• Match supply and demand: Monitor Lalamove daily operations activities and pro-actively engage driver to ensure a maximum fulfillment rate.
• Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools.
  
  

• A go-getter, and problem solver mindset to proactively customize solution for each customer needs
• Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and situations
• Good written and verbal communication skills to communicate accurately within our customers
• Ability to multitask, prioritize, and manage time effectively
• Willingness to work weekends, early mornings, late nights, and occasional holidays
• Trilingual; Mandarin, English & Bahasa Malaysia - would be an added advantage
  
  

• Bachelor's degree or other college experience preferred
• Minimum of 1 year experience in service, customer support, food & beverage, retail or other high volume ecommerce platforms

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Transportation, Logistics, Supply Chain and Storage and Information Services

Referrals increase your chances of interviewing at Lalamove by 2x

Get notified about new Customer Service Specialist jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 22 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,600 - MYR3,200 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Bukit Persekutuan, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With 1600+ employees spread across SEA and LATAM, our 10-year-old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values: Passion in serving local communities, empowering SMEs and our driver partners; Execution and Grit, which differentiate us by never giving up and striving for excellence; and Humility, which fosters awareness to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head-on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have the ambition to build an international brand by establishing an even more global presence.

We are building a world-class Customer Services team. The Customer Service Associate role is one of the most important positions in our company because you have the highest touch points with our users and drivers! As our Lalamove ambassador, whether our clients or drivers have a positive experience depends on you!

Does providing problem-solving resources and keeping your customers happy bring satisfaction to you? Join the team at Lalamove and experience firsthand the thrill of disrupting the logistics industry while providing excellent customer service. This role suits someone who is positive, outgoing, and customer-oriented. To succeed, you must be passionate about our business.

Think you are up for it? Apply now!

• Inquiry management (inbound and outbound): Provide support to our users and drivers by answering their questions in a proactive, clear, and efficient manner.
• Handle customer and driver complaints: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction.
• Match supply and demand: Monitor Lalamove daily operations activities and proactively engage drivers to ensure a maximum fulfillment rate.
• Understand and follow the company procedures: Provide accurate, valid, and complete information by using the right methods/tools.

• A go-getter and problem solver mindset to proactively customize solutions for each customer's needs.
• Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and situations.
• Good written and verbal communication skills to communicate accurately with our customers.
• Ability to multitask, prioritize, and manage time effectively.
• Willingness to work weekends, early mornings, late nights, and occasional holidays.
• Trilingual; Mandarin, English & Bahasa Malaysia - would be an added advantage.

Company Description

DEI has been a leader in entertainment imaging services since 2004, operating across 163 attractions in 19 countries. We specialize in diverse environments such as aquariums, theme parks, and snow parks, enhancing visitor engagement through high-quality imaging and seamless technology integration. DEI offers customized solutions to align with each attraction's unique character, ensuring effortless integration with existing operations and supporting proven revenue growth. As part of Fairfax Financial Holdings Limited, DEI is committed to reshaping guest experiences and partnerships worldwide.

Role Description

This is a full-time, on-site role for a Photographer based in Georgetown. The Photographer will be responsible for capturing high-quality images at various attractions, ensuring that all equipment is functioning properly, and interacting with guests to provide a memorable experience. Daily tasks include setting up and breaking down photography equipment, editing and retouching photos, managing photo inventory, and collaborating with other team members to maintain high standards of service.

Qualifications

• Proficiency in Photography and Photo Editing software (e.g., Adobe Photoshop, Lightroom)
• Excellent Communication skills and ability to interact with guests in a friendly and engaging manner
• Basic understanding of Technical aspects of photography, including lighting and camera equipment
• Strong Organizational skills and meticulous attention to detail
• Ability to work Flexible hours, including weekends and holidays
• Previous experience in entertainment or attractions industry is a plus
• Minimum of a High School diploma or equivalent; a degree in Photography or related field is preferred

Job Description

The Customer Service Associate will be responsible for maintaining and enhancing customer relationships, ensuring timely and efficient responses to customer queries using NielsenIQ's proprietary platforms. The role focuses on delivering quality support through task triaging, issue resolution, and ensuring customer satisfaction.

Responsibilities

1. Execute, monitor, and improve delivery management and service tasks, including handling report, data, and methodology queries.
2. Become an expert in NIQ processes and methodologies to improve deliverable quality and efficiency.
3. Deliver outputs as per contractual terms, track success criteria, and align with customers on operational processes and service elements.
4. Triages customer requests across markets and categories, tracking actions for continuous improvement.
5. Collaborate with market teams following established processes and guidelines.
6. Maintain performance KPIs to ensure timely delivery and data accuracy.
7. Operate effectively in a hybrid, multicultural environment, liaising with stakeholders and colleagues.
8. This role involves shifts starting around 11:00 a.m. MYT to match client business hours in the Arabian Peninsula region.

Qualifications

• Bachelor’s or Master’s degree, preferably in Business Administration, Analytics, Mathematics, Statistics, Economics, or Engineering.
• Experience with Power BI or advanced Excel is preferred.
• Strong analytical skills and operational process understanding.
• Project management skills, including task sequencing and problem-solving.
• Proficiency in English, both written and verbal.

Soft Skills

• Effective communication with customers.
• Ability to interpret technical details across different customer contexts.
• Ability to build relationships in a multicultural environment.
• Skills in troubleshooting and influencing.
• Capable of working under pressure and seeking support when needed.

Additional Benefits

• Flexible working arrangements.
• Volunteer time off.
• Access to LinkedIn Learning.
• Employee Assistance Program (EAP).

About NIQ

NIQ is a leading consumer intelligence company, providing comprehensive insights into consumer behavior worldwide. In 2023, NIQ merged with GfK, expanding its global reach. With operations in over 100 markets, NIQ offers advanced analytics and a holistic retail perspective.

Visit NIQ.com for more information.

Follow us on: LinkedIn , Instagram , Twitter , Facebook .

Our Commitment to Diversity, Equity, and Inclusion

NIQ is dedicated to reflecting the diversity of the communities we serve. We promote inclusion and diversity across our workforce, measurement, and products. We encourage candidates who share this mission to apply. We are an Equal Opportunity Employer, making hiring decisions free from discrimination based on race, gender, age, disability, or other protected classes. Learn more at: Diversity & Inclusion .

Webhelp Federal Territory of Kuala Lumpur, Malaysia

Webhelp Federal Territory of Kuala Lumpur, Malaysia

We are looking for a customer-oriented and bilingual individual (English/Thai) to join our team as a Customer Service Associate . In this role, you will assist customers through multiple communication channels, including calls, chats, emails, and social media platforms. While providing exceptional customer service is your primary focus, you will also have the opportunity to identify and close sales as a secondary responsibility.

Key Responsibilities:

• Customer Support (Bilingual): Provide outstanding assistance to customers in both English and Thai via phone, live chat, emails, and social media platforms. Address customer queries, concerns, and requests in a timely, professional manner.
• Customer Satisfaction: Ensure customer satisfaction by resolving issues efficiently, maintaining service excellence, and meeting performance goals and KPIs.
• Issue Resolution: Collaborate with internal teams to solve customer issues or escalate as needed, ensuring swift resolutions and positive customer experiences.
• Sales Opportunities: Identify and act on potential sales opportunities during customer interactions. Close sales following company sales guidelines to drive business growth.
• Multi-Channel Support: Respond to customer inquiries across multiple platforms, ensuring no queries are missed, abandoned, or left unresolved.
• SLA Adherence: Ensure all inquiries are addressed within established service level agreements (SLAs), including response times for chats, calls, and emails.
• Collaboration: Work closely with colleagues and departments to share insights and provide a seamless customer experience across all communication channels.
• Ad-Hoc Tasks: Take on additional tasks or responsibilities from clients or internal teams as required.

Requirements:

• Bilingual Fluency: Proficiency in both English and Thai (written and spoken) is essential for this role.
• Communication Skills: Strong verbal and written communication skills, with the ability to engage and build rapport with customers in both languages.
• Sales Aptitude: Ability to identify sales opportunities during customer interactions and confidently close sales in line with company guidelines.
• Customer-Centric Attitude: A positive, solution-oriented approach to customer service with a focus on customer satisfaction.
• Problem-Solving Skills: Capable of addressing customer concerns efficiently and escalating when necessary.
• Multitasking Ability: Comfortable handling multiple channels of communication at once (phone, chat, email, social media).
• Experience: Previous experience in customer service or sales is preferred but not required.
• Tech-Savvy: Familiarity with customer service tools and platforms is an advantage.
• Competitive salary with performance-based incentives.
• Training and development opportunities to grow in customer service and sales.
• A dynamic work environment with opportunities for career advancement.
• Supportive team culture that values collaboration and initiative.

Other information:

• KL Office is located at Menara TRX
• Onsite

Privacy and Information security

• Adhere security requirements in the process.
• Protect the privacy of personal information.

If this sounds like an interesting opportunity, hit apply!

All shortlisted candidates will be contacted.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales, Marketing, and Business Development
• Industries Software Development, IT System Operations and Maintenance, and IT Services and IT Consulting

Referrals increase your chances of interviewing at Webhelp by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.