1,050 Service Advisor jobs in Malaysia

Requirement

1. To liaise with customers to identify mechanical problems with a vehicle and suggest corrective measurements.
2. To liaise with service admin on repair order preparation to disclose service appointment, costing, supplies, and labor required for service and calculating customer’s payment, including deductibles.
3. To have good communication and teamwork with sales advisor.
4. Notifying customers of repairs work progress that will not be completed in scheduled time.
5. Periodically checking on the progress of the vehicle during servicing and contact customer when technicians discover additional problems: getting customer approval to do additional work and explaining the work performed and the charges being billed.
6. To get familiar with replacement part stock numbers and prices.

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Direct message the job poster from Sunway Trading & Manufacturing

• Customer Interaction & Service Intake -Greet and assist customers with EV service enquiries in a professional manner. Open and manage service job cards in the Dealer Management System (DMS). Record and confirm customer concerns related to EV performance, charging, or system alerts. Explain maintenance schedules, service requirements, and safety protocols specific to EVs.
• EV Technical Awareness & Communication - Liaise with EV technicians to interpret technical diagnostics and repair recommendations. Explain battery health, charging issues, and system updates to customers in layman’s terms. Coordinate EV recalls, software upgrades, and battery inspections. Stay up to date with OEM EV maintenance schedules and warranty policies.
• Workshop Coordination - Schedule service appointments based on workshop load and technician availability. Monitor job progress and keep customers informed of service status. Ensure proper documentation for warranty claims, insurance claims and high-voltage system service records. Communicate effectively with parts advisors and technical teams to expedite service.
• Customer Follow-Up & Satisfaction - Conduct post-service follow-ups and obtain customer feedback. Handle service complaints and escalate complex technical concerns. Educate customers on proper EV usage, battery charging etiquette, and preventive maintenance.
• Carry out any other duties (if not specified above) as required by company / superior

• Seniority level Not Applicable

• Employment type Full-time

• Job function Customer Service and Administrative
• Industries Wholesale

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Job ID: 42538

Location: Naza Tower, Kuala Lumpur, Malaysia

Position Type: Employee Regular

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

Role Purpose

Ensure a positive customer journey by providing relationship management support as a named advisor across the whole client lifecycle, from planning through to invoice.

Job Responsibilities

• Prioritise, plan and ensure completion of all customer activity from planning through to invoice, in line with or ahead of agreed business SLAs (ensuring that utilisation for FTE colleagues vs subcontractors is optimised and that travel time, assessor competencies/ activity codes, usage of subcontractors are taken into account).
• Ensure effective and timely invoicing of accounts and that systems are updated with the right notes and purchase order.
• Champion customer needs and manage/ anticipate customer complaints to support a positive experience.
• Share operational issues as appropriate.
• Ensure accuracy and completeness of data in LRQA’s systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs, to support smooth delivery of resources and invoicing.
• Build and maintain excellent relationships, ensuring contractual requirements and customer expectations are understood.
• Respond to queries within or ahead of agreed SLAs and escalate service delivery issues as appropriate to the relevant manager.
• Carry out tasks at the request of people managers and actively contribute to team meetings and initiatives.
• Liaise with and provide support to other team members, departments and offices, as may be required.
• Develop an understanding of BA&IS products, services, systems and processes.
  
  

• Excellent IT Skills including SAP & Oracle Knowledge (preferred)
• Experience in client facing role 1-2 years (preferred)
• Fluent English & – Indonesian/Malay Language (written and verbal)
  
  

Join a global leader in the commercial vehicles industry , renowned for innovation, safety, and reliability. This role offers the opportunity to be at the heart of service excellence, ensuring customers receive world-class support and seamless after-sales care.

What You’ll Do

• Be the primary contact point for customers on service and repair jobs.
• Sell and schedule needed service work while ensuring high satisfaction.
• Coordinate with the workshop to plan, track, and update on job progress.
• Provide clear estimates, timelines, and proactive updates to customers.
• Support warranty, campaigns, and service agreements with accuracy.
• Drive KPIs in workshop productivity, service sales, and customer satisfaction.
• Certificate/ Diploma /Degree in Automotive or Diploma in Business, Engineering, or related fields.
• 3–5 years’ experience in customer service, after-sales, or service operations (automotive/heavy equipment background is a strong plus).
• Excellent communication in English + local dialects (Mandarin/Bahasa).
• Strong coordination and customer relationship skills.
• Basic mechanical knowledge is an advantage.

Why This Company?

• Be part of a globally recognized European brand with a strong presence in Malaysia.
• Attractive salary package + incentives.
• Structured training and career growth opportunities.
• A supportive, international culture focused on customer success.

Company: EP Atelier Sdn Bhd
Type: Full time
Category: Automotive

Key Responsibilities

• Attend to customer’s concerns and perform vehicle’s walk-around.
• Prepare job estimate and quotations.
• Communicate with technicians to carry out jobs as per customers’ request.
• Update customers on vehicle repair status.
• Advise customers concerning vehicle maintenance, accessories and technical problems upon delivery of vehicle.

Job requirements

• Possess at least a Professional Certificate/ Diploma in Automotive or equivalent qualification.
• Fluent in written and spoken English & Bahasa Melayu.

We are a subsidiary of Ming Heng Group , Ming Heng Group is a dynamic and innovative organization that operates within various industries, offering a diverse range of career opportunities for individuals seeking growth and professional development.

As part of our ongoing initiatives, we are currently in the process of expanding our company's business horizons, and we are not limited to just one brand (Volkswagen). In addition to Volkswagen, we also have PROTON, CHERY and more to be introduced soon.

If you are interested in joining any of the mentioned brands, we invite you to apply for an interview and be part of our dynamic team. Join us on this journey of growth and success!

Responsibilities:

• Attend to daily service needs and walk-in inquiries, ensuring the highest level of response and attention.
• Handle customer complaints with efficiency, aiming for high customer satisfaction levels.
• Work independently to prepare repair cost estimates, follow up on work progress, and provide updates to customers.
• Promote service and part sales, actively participating in service promotional activities and campaigns.
• Monitor and follow up on spare parts back orders to ensure timely resolution.
• Collect payments from customers in a professional and courteous manner.
• Perform additional duties as assigned by your superior.

Qualifications:

• Possess Automotive / Mechanical qualification with SPM/MLVK/Diploma or equivalent.
• At least 2 years of working experience in related field & preferably from automotive industry
• Strong customer service skills with the ability to address customer concerns effectively
• Ability to work independently and collaboratively within a team.
• Proficient in both Bahasa Malaysia and English; Mandarin proficiency is an added advantage.

Notes: Add expected salary to your profile for insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as an automotive service adviser? Which of the following languages are you fluent in? How much notice are you required to give your current employer?

MHV Autohaus Sdn. Bhd., a 5S Volkswagen showroom and service center located at Jalan Gombak Kuala Lumpur. We are seeking dedicated and highly motivated individual who is also a team player to join our team in the following position.

MHV Autohaus Sdn. Bhd., a 5S Volkswagen showroom and service center located at Jalan Gombak Kuala Lumpur. We are seeking dedicated and highly motivated individual who is also a team player to join our team in the following position.

Registration No. 201201033708 (1018196-A)

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as an Automotive Service Adviser

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

1. Provide the full suite of DHL Customer Service offerings confidently, knowledgeably and professionally (e.g. booking, enquiries, shipment status, tracking, etc.) to all parties contacting DHL via the Customer Service Hotline, Email, Live Chat, and Social Media.
2. Act as the ICCC ambassador in creating the first positive impression in carrying the DHL’s brand image and proactively assist customers in resolving their issues.
3. Adhere to the Centre of Excellence (COE) standards and guidelines in daily operations to ensure the highest standard of quality and efficiency.
4. Support and embrace change to make the business more successful and competitive in the market – Best in Class.
5. Exhibit the highest level of expertise in performing day-to-day functions and tasks demonstrating high-level customer experience skills within the team.
6. Offer alternatives to customers and seize upselling and cross-selling opportunities of valued added services (e.g. Sales Leads, Shipment Insurance, Extended Liability, and Time Definite Express) during interaction with customers.
7. Respond to customers consistently and confidently by providing accurate information in all areas such as customs requirements, transit time, and quotations.
8. Enhance the service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.
9. Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries.
10. Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology, and service, to enhance customers’ experience with DHL positively.
11. Adhere to Global Customer Service procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits, in consultation with Supervisors and Managers.
12. Achieve “Best Day Every Day” demonstrating DHL Express four attributes: Speed, Can Do, Right First Time, and Passion.

1. Strong passion for continuously delivering a superior customer experience.
2. Exhibits an exceptional degree of ingenuity, creativity, resourcefulness, and empathy.
3. Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
4. Typically requires O/A Levels or Diploma (preferable) or equivalent.
5. 2 years’ experience in a Customer Contact Centre or Telesales environment in a service industry (preferable).
6. Able to work in a team and support team goals.
7. Excellent telephone skills, conflict resolution skills, negotiation, and interpersonal skills.
8. Technical Skills (Telephone systems, Order/Shipment Track & Trace Systems, and Order Booking systems preferable).
9. Excellent written communication skills (preferable).
10. Typing skills of 30-35 wpm (preferable).
11. Experience in managing customer interactions through non-voice channels (e.g. Email, Live Chat, and Social Media) would be beneficial.
12. Working knowledge of social media best practices and social media tools would be beneficial.

1. Strong career support in an international environment.
2. Great culture and colleagues.
3. Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks?

Then apply now! We look forward to receiving your application!

2 days ago Be among the first 25 applicants

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Direct message the job poster from Concentrix

• Provide outstanding customer service by addressing customer inquiries and resolving issues promptly and efficiently.
• Must be ready to take calls, chat and email as this is a blended process.
• Utilize intermediate technical knowledge to assist customers with basic troubleshooting of applications and websites.
• Demonstrate a strong commitment to our customer-centric values, ensuring a positive experience for all customers.
• Collaborate with team members to improve customer service processes and enhance overall customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Detail-oriented in handling customer issues and ensuring precise solutions.
• Maintain composure in a multitasking, high-energy environment, effectively managing customer needs.
• Develop excellent product knowledge to enhance customers’ experience and provide superior support.
• Adhere to the quality process to ensure that we are providing accurate and timely service to customers.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

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