What Jobs are available for Server Support in Malaysia?

Showing 33 Server Support jobs in Malaysia

IT Support - Linux Server (Mandarin)

Kuala Lumpur, Kuala Lumpur NETFORGE SOLUTION SDN. BHD.

Posted 7 days ago

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Job Description

Responsibilities 岗位职责:

-Manage the delivery of server orders and provide after-sales maintenance to customers.

-管理服务器订单的交付,并为客户提供售后维护。

-Diagnosing and resolving various hardware, software, server, and network issues.

-诊断和解决各种硬件、软件故障、服务器故障和网络故障等问题。

-Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale.

-收集、分析和解决客户在售前和售后遇到的技术问题。

-Adhere to strict work handover protocols and provide consistent and accurate information.

-严格按照规范做工作交接,保证信息同步准确。

-Follow the company's customer service standards and procedures and stay up-to-date with the latest products and technologies.

-遵循公司的客户服务标准和流程,及时了解最新的产品和技术。

-Ensuring customer satisfaction and maintaining the company's reputation for excellent customer service.

-确保客户满意并维护公司卓越客户服务的声誉。



Requirements 岗位要求:

-Minimum Diploma/Degree in IT or a related field required

-最低学历要求拥有IT技术或相关领域的文凭/学位

-Fluet in Mandarin (both spoken and written)

-精通中文(口语与书写)

-Proficient in Windows, with basic knowledge of Linux and databases.

-对windows的应用要求比较熟悉;对Linux和数据库有一定的了解。

-Familiar with server and storage products as well as network equipment installation.

-熟悉服务器、存储产品以及网络设备的安装。

-Understand the configuration and maintenance of network switches, routing devices and security products

-理解网络交换机、路由设备和安全产品的配置和维护。



Benefits 福利:

-EPF, SOCSO, EIS

-Allowance 津贴

-Monthly Performance Bonus 每月绩效奖励

-Medical leave, annual leave, public holiday 病假, 年假, 公共假期

-Medical claim 医疗费报销

-Providing training 提供培训

-Nearby public transportation (LRT/MRT) 靠近公共交通
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Network Support Technician, RF Technician, Field Engineer Asst

Kuala Lumpur, Kuala Lumpur Commercial Circle M Sdn Bhd

Posted 8 days ago

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Job Description

Job Description:

Focuses on the setup, maintenance, and integration of communication systems and electronic equipment within electrical networks.

Key Responsibilities:



Install and configure communication devices (radio, RF, fiber, or network systems).



Support in testing and troubleshooting signal transmission and electrical connectivity.



Perform preventive maintenance on communication and networking equipment.



Assist engineers with system integration and field deployment projects.



Prepare reports, wiring layouts, and installation documentation.
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Operating System Administrator

Cyberjaya NTT America, Inc.

Posted 23 days ago

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Job Description

Empowering You - to break new ground!
As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.
OUR RECIPE FOR SUCCESS: DIVERSITY, OPENNESS, RESPECT, AND TOGETHERNESS.
With more than 13,000 employees from 64 nations in over 29 countries, our diverse workforce reflects our values. People are and will always be vital to our mission, playing a decisive role in everything we do.
ARE YOU READY TO BREAK NEW GROUND?
**Location:** Malaysia
What makes us special:
■ **Team-oriented corporate culture, collaboration as equals** and **steady knowledge transfer**
■ **Family-friendliness** (e.g. Childcare Center, paternity and maternity)
■ **Diversity & Inclusion** (e.g. various initiatives & communities)
■ **Flexible working hours, part-time models, mobile working** - location-independent working (e.g. home office)
■ **Individually tailored onboarding program** including a mentoring program and s **ustainable career support** with our career model
■ **Inhouse Academy** with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities
■ **Company health benefits** (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits)
Do you love challenges?
The Operating system administrator is accountable for ensuring the availability of Operating Systems for NTT DATA Business Solutions. Ensuring services are delivered in line with global standards, compliances and available to SLA expectation.
+ Manage various Operating Systems (Windows, Linux) environment at NDBS sites. Functions may include installation, configuration & patching of various Operating Systems, performance monitoring, troubleshooting, and other duties necessary to maintain reliable and high performing systems.
+ Design, deploy, maintain (upgrade, monitor, troubleshoot, optimize) various Operating System solution (including 3rd party application such as Samba, FTP, Squid, Antivirus etc.) in an enterprise environment.
+ Ability to perform OS hardening and security compliance in accordance to CIS (Center for Internet Security) benchmark policy.
+ Working knowledge with On-prem and cloud environment technology.
+ Responsible for providing trend analysis to the Management team to enable them to make informed decisions regarding resource management.
+ Ensure that documentation is maintained and kept up to date in line with NDBS standards and policies.
+ Share acquired knowledge with colleagues through formal documentation and communications sessions.
+ To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed.
+ Ensure that at all times company Policies, Standards and Standard Operating Procedures (SOPs) are adhered to.
+ As a member of the global NDBS community, you will be a champion of the organization values and culture, while demonstrating and openly encouraging the behaviors expected from a professional, best in-class IT team.
Convince us with your potential!
+ University degree in Information Technology.
+ Min 7+ years of experience in IT focusing on Operating Systems (Linux & Windows).
+ Proven experience in multiple Operating Systems platforms. Experience includes maintaining, configuring and troubleshooting.
+ Certification in ITIL, Windows, Redhat or SUSE.
+ Strong command in English, excellent verbal and presentation skills, great interpersonal skills and experience in international collaboration.
+ Willing to work in Cyberjaya, Selangor.
+ Able to travel if required.
+ Willing to work during festive season (if needed).
**Do you have questions?**
We look forward to receiving your complete application documents stating your earliest start date.
**Get empowered by NTT DATA Business Solutions!**
**Norshafina Zainuddin**
Tel.:
E-Mail:
We transform. SAP® solutions into Value
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Technical Support Engineer

Petaling Jaya, Selangor Veralto

Posted 1 day ago

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Job Description

**Position Title -** Technical Support Engineer
**Company Name** - Hach Malaysia (100% subsidiary of Veralto)
**Job Location -** Selangor, Malaysia
**About Veralto:**
Veralto launched in October 2023, is a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies ( are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with the 13 operating companies and 300+locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose - Safeguarding the World's Most Vital Resources.
Veralto's Water Quality Companies - Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics- help to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans.
Our Product Identification companies - Videojet, Esko, X-rite, Linx and Pantone helps package and protect the world's food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day.
For more details, please login to our site - Technical Support Engineer provides expert technical assistance to customers using HACH solutions for water quality analysis. This role requires a solid understanding of basic chemistry, chemical testing methods, and the use of sensing technologies for water quality monitoring. The engineer will support customers in applying HACH methods from the Water Analysis Handbook, while ensuring accurate and reliable use of HACH analyzers and monitoring systems in both environmental and industrial process applications.
**Core Responsibilities:**
+ Provide remote and on-site technical support for HACH analyzers, sensors, and laboratory instruments.
+ Guide customers in applying chemical testing methods, following HACH's Water Analysis Handbook.
+ Assist with the use of sensing and monitoring technologies for water quality in environmental and process systems.
+ Support customers on sample preparation, reagent handling, calibration, and result interpretation.
+ Diagnose and resolve technical issues related to instruments, software, and testing applications.
+ Conduct commissioning, preventive maintenance, and repairs of HACH instrumentation and analyzers.
+ Deliver technical training to customers and internal teams on water analysis methods and monitoring instrumentations/systems.
+ Provide support for Sales and Marketing activities, including product trials, demonstrations, and exhibitions.
+ Contribute to strategy and initiatives that strengthen HACH's reputation as the manufacturer with the best technical and service support.
+ Collaborate with global HACH technical teams to resolve complex product or application challenges.
+ Provide technical feedback on recurring issues and opportunities for product improvement.
**Skills & Competency Requirements -**
+ Bachelor's degree in Chemistry, Chemical Engineering, Environmental Science, Instrumentation, or related field.
+ Basic knowledge of chemistry principles and laboratory testing practices.
+ Familiarity with analytical techniques such as titration, colorimetry, and spectrophotometry.
+ Understanding of sensing technologies for monitoring water quality parameters (e.g., pH, DO, turbidity, nutrients).
+ 2-5 years of experience in technical support, instrumentation, or chemical testing (water/wastewater preferred).
+ Strong troubleshooting and analytical problem-solving skills.
+ Excellent communication skills, with the ability to deliver effective technical guidance and training.
+ Customer service orientation with patience and empathy.
+ Collaborative mindset to support Sales, Marketing, and Service teams.
+ Proficiency in English; additional languages are an advantage.
+ Owns a car and possesses a valid driving license.
+ Willingness to travel locally/regionally when required.
+ Continuous learning attitude and adaptability to new technologies.
**What's in it for you:**
+ You will play an integral part in shaping the Opco's business in Malaysia, one of strongest and highly visible region with many untapped opportunities.
+ You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication.
Diversity ( **& Inclusion:**
At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page-Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Come join our team!
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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Technical support - japanese

Kuala Lumpur, Kuala Lumpur Opeyemi HR

Posted 3 days ago

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Job Description

Urgent Opening - Native Japanese Technical Support



Location: Kuala Lumpur, Malaysia

Salary: RM15,000/month

Education: Diploma or higher

Language: Japanese

Start Date: ASAP



We're hiring a skilled Technical Support professional with strong knowledge in:

- Web technologies, IAM (SSO, IDPs), Graph & SCIM APIs

- Webhooks, live streaming, mail servers, networks

- MAM/MDM/EMM solutions

- OS (Windows, Mac, iOS, Android), Zendesk, Salesforce

- Enterprise-level support experience (2+ years)
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Network System Engineer (with Office IT Support)

Kuala Lumpur, Kuala Lumpur EVERWORKS IDC Sdn Bhd

Posted 8 days ago

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Job Description

To manage and maintain the company’s IT infrastructure and office systems. This role involves configuring and troubleshooting network services (DNS, DHCP), managing user access and security, and providing daily IT support to employees. The candidate will also handle email systems (Office 365), website and hosting support, and ensure proper system monitoring and documentation.



Key Responsibilities

Network Administration & Security

• Manage and troubleshoot DNS, DHCP, and IP address configurations.

• Oversee user authentication, access control, and group policy management.

• Enforce IT security policies and monitor system alerts.

Office IT & User Support

• Set up and maintain workstations, laptops, and user profiles.

• Provide Level 1 & 2 support for hardware, software, and Windows-related issues.

• Troubleshoot LAN/Wi-Fi connectivity and switch port configurations.

Email & Communication Systems

• Configure and support Microsoft Outlook and Office 365 (POP/IMAP/Exchange).

• Resolve issues related to login errors, email delivery, shared mailboxes, and MFA.

Website & Hosting Management

• Handle basic troubleshooting for website, DNS, and SSL certificate issues.

• Manage domain names, renewals, and hosting services.

• Send reminders for domain and SSL renewals.

System Maintenance & Documentation

• Monitor system logs, perform backups, and schedule patch updates.

• Maintain up-to-date documentation of IT infrastructure and assets.

• Track inventory of hardware, software licenses, and network equipment.



Required Skills & Qualifications

• Proficiency in DNS, DHCP, Windows & Linux (desktop/server) systems.

• Strong knowledge of Microsoft Outlook and Office 365 troubleshooting.

• Basic PowerShell scripting and general network diagnostics (ping, tracert, ipconfig).

• Familiarity with domain, email, and web hosting environments.

• Strong written and verbal communication skills in English.

• Ability to explain technical issues to non-technical users.

• Detail-oriented, organized, and capable of producing clear documentation.
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Advisor I, Technical Support

Concentrix

Posted 14 days ago

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Job Description

Job Title:
Advisor I, Technical Support
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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Advisor I, Technical Support

Cyberjaya Concentrix

Posted 14 days ago

Job Viewed

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Job Description

Job Title:
Advisor I, Technical Support
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.

Advisor I, Technical Support

Petaling Jaya, Selangor Concentrix

Posted 14 days ago

Job Viewed

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Job Description

Job Title:
Advisor I, Technical Support
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.

Advisor I, Technical Support

Concentrix

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

Job Title:
Advisor I, Technical Support
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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This advertiser has chosen not to accept applicants from your region.
 

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